Quality Inn & Suites Denver Airport - Gateway Park

Bed was comfortable

Insect bites on the bed. Poor receptionists. Breakfast useless.

All OK no issues

Booked this airport hotel while my flight was cancelled. Got bed bug bites. Absolutely terrible. Driver also didn’t pick me up where I was told to wait. DO NOT STAY HERE.

Hotel is clearly old and not being renovated but just “worked on.” My room smelled like body order, tub was filthy, toilet not clean. Elevator floor dirty with sticky stuff whole 2 days i was there. They dont mop floors. They give towels and change sheetd. Room tables were dirty. Carpet room and hallway terrible. No signs up about work being done. Shuttle never on time. Spent $200 smh.

Good place.

The room was spacious for the wheelchair and the bathroom was fully equipped for handicapped person it was. Clean and staff was great The Handel on our door broke and we couldn't get in the room but was fixed quickly

Location Hotel

The bathroom was dirty. The bed linens were stained. The in room coffee maker was dirty. These concerns have been shared both at checkout and a subsequent phone call without any response from the hotel. This room was booked because of weather delays at the airport and the dynamic pricing system increased the price by $100 during the booking process. As the main concern was getting my wife into a room, I reluctantly accepted. A phone chat with hotels.com to protest this difference between their advertised price and actual booking went unresolved. The chat was ended abruptly and with poor customer service. Due to the dirty state of the room and poor customer service from both the hotel and hotels.com, we won’t ever use their product again.

Breakfast was good the pool and that half of building was burned , homeless people in stair way, just awful

Very good

Upon arrival there was a mixup with the room. We had to get moved to correct room which was just overall bad. Rust in restroom. Stains on bedding and walls. Shower leaking. Elevator broke. Pool was “under renovation” which didn’t make sense at the start of summer but found at later as per staff there was a FIRE. Fire alarm kept beeping in room. Housekeeping never came for fresh linens even after asked

Sticky furniture , horrible , worst place I've stated

No pool

Reserved at last minute due to flt cancel. After waiting an hour for shuttle, my reserved and paid for room wasn’t available. At 2:00 in the morning, solutions were limited. The place was a wreck, with plastic over many room doors. The staff was kind and my situation was not their fault. Not a chain that I would ever use or recommend based on the mess walking in.

Extremely filthy everywhere you went. We had housekeepers knocking on door multiple times before it was even close to check out time. The front desk woman was friendly but that is the only good thing I can say about this hotel. Definitely will not be staying here again

I would not recommend staying at this hotel at this time. The hotel has recently had a fire on property, so they are not fully functional. The pool is not accessible. The elevator stopped working and my room was on the 4th floor. Upon entry of the stairwell, there was a homeless woman sleeping in the stairwell. The room was decent. It could have been cleaner. Breakfast was basic, but decent. They did have a free airport shuttle. The front desk employees were very nice and tried to be as helpful as possible.

The staff were nice but they would listen and not respond with action. Asked for a refresh of towels and linen. Was told someone would respond after a whole day still no response.

The staff was unhelpful. We specifically chose this hotel because of the airport shuttle and in the morning the driver was nowhere to be found. We ended up nearly being late and had to pay $50 for an Uber. Also pool was shut down and guest were not notified before staying.

Absolutely disgusting hotel. I stayed there one night after my flight was cancelled. I wish I would have just slept on the carpet at the airport; it would have been cleaner. So many disgusting things to list. Also there were safety violations. The smoke detector in my room had a plastic bag tied over it to cover it. WHY? I have never been so worried in a hotel that I actually went out to find the stairs in case I needed them in an emergency. Mattresses left in the hallway, Why? Also there were doors covered with plastic, were they fumigating in there? Dare I say Bed Bugs??? I dunno. Do yourself a favor and stay somewhere else. Literally ANYWHERE ELSE!!!!

Very poor

Affordability and availability Never got picked up by the shuttle, had to take a Uber Place was in very poor condition Got stuck in the elevator and had to get rescued by the fire department.

It was disgusting. The floors were stained throughout the halls. Building was under construction. It smelled. Would not stay again.

Pleasant

Outdated, dirty, and nowhere near a $300 a night room. I’ve been to nicer motels on the side of the road.

Very unsafe hotel. Very visible g4ng activity. Additionally, there had been a fire and so they left the side doors wide open all night. We watched a pr0stitute get dropped off and enter one of the open doors. We also watched a dr!g deal take place in broad daylight. Another man was wandering around the outside drinking a bottle of cough syrup. The clerk was on the phone the whole time she checked us in and the entire place smelled like fire. I would never recommend this place. Replaced some letters due to my review getting taken down!

The AC didn't work. The sofa in the room was all stained. Only 1 washcloth in the room. I also had to pay $10.00 to park.

It is our absolute go to place when going to Aurora. Recommend it highly.

I’d give the staff more than five stars if I could. They were super friendly and helpful. There was a great breakfast with eggs, sausage, muffins, waffles and cereal (I believe, I didn’t eat that). Nice, clean rooms and was quiet. I would definitely stay here again!

Nothing No hot water No cold ac It smelled like smoke And the bed sheets had stains in them The pool could not be used the had a fire the first day that I arrived

Nothing No hot water No cold ac It smelled like smoke And the bed sheets had stains in them The pool could not be used the had a fire the first day that I arrived

Drove 8 hours finally got to the hotel checked in went to get food came back to multiple first responders at the hotel due to a fire next to the pool!! Locked out of the hotel till 11:00 pm arrived at 7:45pm hot water didn’t work 2 out of the 3 day stay obviously sense there was a fire pool and public gym were shut down asked about a comp got zero help from management and got nothing thrown in or any kind of reimbursement stating it wasn’t wasn’t on them for negligence? Anyway just kind of an unexpected and unfortunate situation but with that being said I couldn’t even get a comp for the $10 a day parking not very friendly staff wouldn’t recommend stay at your own risk

Yes and yes

Yes

Staff was great. For the price, hotel was OK but definitely outdated. It was nice to have the pool all to ourselves but the temperature of the pool was very cold and hot tub was warm not hot.

The bathtub and toilet was put together for short people except the sink(s), possibly for someone who may be handicapped, which I am not.

The layout of the room, very spacious. The bathtub and toilet was put together for short people except the sink(s), possibly for someone who may be handicapped, which I am not.

English language was a struggle for the desk clerk. She was nice

The staff was very friendly and professional

Thank you for excellent customer service Samantha!

I love the staff and the hot tub. The swimming pool was cold, elevators were scary. There was a burn hole on the comforter, tube was gross and the toilet was making way to much noise when you flush. The shower was leaking

The swimming pool was cold, elevators were scary. There was a burn hole on the comforter, tube was gross and the toilet was making way to much noise when you flush. The shower was leaking

Exceptional

The area feels nice is safe, The breakfast was just okay, but the places is kept very nice and clean

Superb

Good place overall. Does need some upgrades but overall good place to stay!

Good

No staff on duty in the early morning and didn't get the shuttle to take us to the airport.

The front desk person that check us in was very nice. No staff on duty in the early morning and didn't get the shuttle to take us to the airport.

The first room that I got the bathroom floor was completely flooded. The next room was completely worn out. spider webs on the wall, bathroom tub rusted, TV not working, no full mattress covers. Third world at best. It would have been better for me to sleep in my car at least it was clean.

Tollit seat would not stay up so this was hard for a 1 arm man. Also my room door would not close on its own. I had to pull it closed. This is a safety issue for the tenant.

It was comfortable & quiet The breakfast could’ve been better

It was comfortable & quiet The breakfast could’ve been better

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

The personal was excellent

The personal was excellent

Free continental breakfast available. Free airport shuttle both ways was very convenient. Pantry items could be charged to room.

Great

Why is it they charge another night after a certain time? My flight had a 16 hour layover, who wants to pay for another night when I would’ve been out by 1pm at the latest. The shuttles don’t run after 11am either, that’s also inconvenient.

This hotel has a $10 extra per day parking fee. The refrigerator in my room did not work; it had a big ice ball and the door barely closed. The hotel says “smoke free” however the smoke is thick in the halls. My room itself was clean and beds neatly made. I would stay here again as it wasn’t that bad. The hot breakfast is a plus!!!

It had plenty of parking. Not sure why we had to pay for parking!! We had to change rooms 2 times. The first room nothing worked, TV or phone to contact the front desk. The second room only had one bed. The final room the water didn't get hot or turn off completely. The bathroom door didn't shut all the way, at least the TV worked.

It had plenty of parking. Not sure why we had to pay for parking!! We had to change rooms 2 times. The first room nothing worked, TV or phone to contact the front desk. The second room only had one bed. The final room the water didn't get hot or turn off completely. The bathroom door didn't shut all the way, at least the TV worked.

I accidentally purchased 2 nights and repeatedly asked for a refund for the 2nd night with no response. The elevators were down almost the whole time we were there so we had to climb 3 flights of stairs and I still had to pay for 2 nights even though I only stayed for 1 stay. Very disappointed. Do not recommend.

Nice

Old, rusty rooms, not so clean. The AC and exhaust fans are very old and noisy. Location is good and the shuttle service is convenient. They do not allow any late check out even if you check in very late in night, for one hour late check out they asked for whole extra night payment. They try their best to take advantage of cancelled flights.

First, the shuttle service is very unreliable. Do not rely on it if you are on a tight schedule, as I ended up standing up over an hour almost two hours waiting the shuttle to pick me up at the pick up zone island 3 red, plus the driver couldn't speak English, he didn't check me while I was waiting the shuttle, the shuttle missed me a few times and didn't want to do much, so I complaint to the hotel manager about the situation and the manager upgraded my room to a bigger room which was I'm grateful. Second, the gym equipment is in poor condition and hasn't been properly maintained. Most of the machines are either broken, squeaky, or simply don't work (specifically the treadmill and the stationary bike). It seems like the equipment is very old. If you are staying here for leisure and don't plan to use the gym or shuttle, it might be fine, but for the price, I expected working amenities.

Nothing at all Bedbugs, I got bit everywhere

The only thing I can think of if I had to chose something is the bathroom shower, seems a little outdated. Other than that nothing

Good WiFi. Clean room. I don't know why there were multiple piles of dirty sheets and towels in the hallway at 1 in the morning, but I only needed a clean room to sleep in overnight after my flight for cancelled. The room meet my expectations; thank God.

For a non-smoking hotel, it sure smelled like smoke. Fortunately, the room didn’t smell. The hotel was a bit rundown but overall clean and the bed was comfortable. Not sure why the tv remote was under both the sheet and mattress protector???

The pillows are horrible. I haveto stop writing. I could go on and on Elevator not working ect.

Nice and quiet. Very accomondating about our pet. Was in the process of replacing sofas, so our room didn’t have one.

Concern is that the elevator was down.

Friendly staff, convenient use of shuttle service to/from airport, very clean room.

Stay was good. Room clean but hallway smelled like smoke and I was on a non smoking area.

Great hotel, very clean and comfortable. Would recommend.

the breakfast was horrible. Very very small selection for breakfast. people letting their kids play all over the food.

I needed to be at the airport by 5:30 to catch a flight home because of a family emergency. I had just pulled a double it was late and I got there around midnight. When I arrived to your establishment you had cops and squad cars there. One officer was leaving to go chase a guy who took off running. The other was getting details of the “ incident” not sure what aftermath I witnessed but the poor front desk lady was shook up. It was easy to see she was overwhelmed. I have to start by saying she was so sweet but asked about shuttles and paying for parking since I was flying back the 23rd to go back to work and.. still have questions about your parking and shuttles… she gave me a room key but no real directions on how to get there. It seemed like you have guests living on the first floor.. definitely on drugs. Someone was smoking cigarettes in the building and obviously the elevators. When I got to the room it hadn’t been cleaned and it smelled funny. I pulled back the blanket and top sheet and found HAIRS in the bed. One giant black strand and other smaller ones. I went back to the front desk and proceeded to wait along with some other angry man. He got fed up and took off swearing and throwing his hand up in the air and took off back to his room. I called out and she returned. I let her know that the room wasn’t clean. She said sorry but she didn’t offer another room to me. I asked if there were any other places she would recommend and she said she wasn’t from the area but literally pointed out ones across the street. She assured me I wouldn’t be charged. I went back in just to double check and some big other big guy was at the front desk pissed. I waited there and until he got fed up left, she wasn’t coming out of hiding. For the 2nd time she assured me I wouldn’t be charged. It wasn’t a safe environment and I’m really surprised that the rating was so high on the booking app.

.

Priced fairly. Location. Someone tried to break into our room one night booked 2 nights didn’t stay the 2nd children were terrified. Also breakfast attendant stared the entire time while eating making my children feel uncomfortable and not want to eat.

One of the elevators was broken, my room was dirty, and the smoke detector was hanging, the pool area the fore alarm that is supposed to go off once opened those didn’t work as certain kids opened those doors and nothing happened.

Clean spacious rooms, comfortable beds, nice hot tub

Staff Tv did not work and the doors kept giving me trouble every time I tried to get in the building or my room.

staff support terrible, especially from the manager tam .. room is not what it looks like in the pictures, place looks run down and neglected.. had to book a new hotel and they refused to refund.

It was nice could use more fruit Everything was nice the pool was cold but hot tub was nice and relaxing

Location was great for us The heater in the room was full of trash and dirty very bad , the furniture in the room was to dirty to sit on . The price was super high for one night

They offered me my money back if I wanted to check out, which I did. The desk staff was calm and polite. The room was dirty, including the table tops, chair, walls and something was spilled on the tissue box. The towels appeared dirty and they said they didn't have clean ones to replace them. In addition, the lamp by the bed didn't work. The traffic noise was too much for a restful night.

It was nice no waiting was checked in right away and off to bed Nothing

Management is disgustingly awful! These are people that only care about your money! I got moved to a different room after the heater stopped working. The wife actually got mad that we were there long enough for something to break: the room we were put in was a total downgrade! Something nasty all over the bed. Dresser broken , absolutely filthy!!! When I confronted them I got kicked out

Easy check in and out. Friendly service

Rooms are ok just old, they appear to be remodeling, staff was great, not enough items at breakfast to feed all the guests though.

Shower room was old and toilet will always clog

Customer service

Shower was clogged so I had ankle deep tub water to shower in. A little run down and outdated.

Everything was to my satisfaction

The lady staff was very nice and understanding , Manger was not friendly or cared about the people staying there. The manger on duty made me so upset to the point I wanted to cry how he made me feel. Rooms where clean but as far as bathrooms where full of rust, toilet broke I moved to 4 different rooms and holes in the bathroom. Hallways smell like marijuana and paint was so strong ! I almost past out a few times the smells where so strong!

I had some issues with a room, but the front desk helped me out. They moved me to a new one and everything was fine. The staff was super kind to me.

The only downside was that the TV remote didn’t work, and I didn’t like being charged for parking, but it’s very well located—20 minutes from the airport.

The pictures are 100 years old, not accurate at all. The doors did not work, the room felt unsafe and dirty. The gym and pool were run down and unusable. I tried to cancel but was denied by Expedia since I had already checked in. I will not be using Expedia or the Quality in ever again. Hated it!

Great staff!

Everything was fine except for the broken safety latch on the room door.

It took the staff three attempts to give me the room I originally booked. The girl at the front didn’t seem to know which room had what. Then after finally getting the right room, the Sofa and the Curtains were gross! They had all kind of mysterious spots in them, red brown and some cigarette burns. Honestly only giving it two stars because the tub, the bathroom and the bed were alright, they looked and smelled clean. The rest needs lots of improvement the hotel looked outdated generally. Won’t recommend it.

Room not clean. Had to pay for parking. Did not like that.

A

The beds smell like urine, the manger is rude and unprofessional have the appliances are broke or burnt up never again will I stay there . They also stole my deposit and were very unprofessional about the fact the room was not in good condition going into it

The parking was safe and plenty of parking spots

Comfortable, slept well!

They refused to schedule my airport transfer even though it’s supposed to be 24/7 and on demand. Was worried I was gonna miss my flight so I had take an uber and they refused to give me a slight refund. The hotel itself was nice but I saw a HUGE brown bug pop out from the crack in the floor. It wasn’t a bed bug - maybe a cockroach but it went back too fast I couldn’t take a picture. Wouldn’t recommend.

Clean

I got to my room and it had no towels. Also the tv didn’t work and a girl came to work on it but couldn’t get it fixed. They said they would send someone up to work on it. Never showed.

Friendly staff.

Friendly smiling faces.

I got no sleep. There was someone in the hotel room next to me that kept me up all night and everyone else around him. It was so bad cops were called an he was arrested.

Como siempre algún personal del hotel puede no importarle el servicio al cliente pero, aunque lo hubo, definitivamente comparado con otros hoteles muy poco. Definitivamente recomiendo este hotel

We were assigned a room on the 4th floor that both keys didn’t work with us running back to reception desk twice. Finally the key for the room on 3rd worked. I almost got stuck in the elevator because it stalled.

While my wife and I were using the hot tub the ceiling literally caved in. A bunch of plaster fell in to the hot tub while we were in it. I asked the staff as we were checking out if they would issue a refund for the room and they acted like it was our fault for using the hot tub before they were able to fix the ceiling. Disgusting!

At 2:45 am the fire alarm went off. I looked out the peep hole and it was blurry and I was unable to see. Then I attempted to call the front desk, that did not work either. So, for they rest of the night I couldn't go back to sleep.

Staff were very nice & helpful & the room I got was nice for the price that I paid for. My only complaint was that one of the sinks in my room has very low water pressure while the other one was too strong & the shower was a bit hard to figure out. The water wasn’t very warm. Other than that, everything was very nice!

Room was a little run down it's always the bathroom. Had to move us from the first room because the fire alarm kept going off and TV didn't work. Good for one nice day but I wouldn't vacation there. Or recommend it. Staff was wonderful!

Shuttle does not run after 11. Reservation under Cindy I’d says Cynthia was not going to give us the room. Whole floor smells like cigarette smoke.

Room was clean staffand manager was awsome . Beds were confortable and breakfast was great. Just need more washer and dryers or update the o es that are there

Enjoy the first room I was in carpet was being replaced so they moved me to the third floor didn't enjoy that one so much they did move me back upstairs as soon as the carpet was in though however when I went back I didn't notice there was a stain on the comforter that was there before we left the first time that bothered me a little bit other than that it was a nice day and didn't eat breakfast till like the last day of a 7-Day stay that seem to be real good however they don't let you take food out of the dining area and the pool shuts down at 10:00 somewhere on Google says it's 24 hours though I was a little bummed about that all in all it's not bad

Spacious room clean not 24hr pool as stated online other than that oh yes n don't like that we have to pay for parking

M

Staff was very unprofessional. Left my three year old and myself in 10 degree waiting for a shuttle that wasn’t going to come at first because theirs were all down. I verified shuttle was available at 4am before my flight so my son and I could rest as soon as possible while we waited for my husband to get in that same evening then check out. We landed at 8:20 am and didn’t arrive at the hotel until 10:40.. which only happened because I had to put more money out for an Uber that finally got us there safely. Some of the employees in the evening were so rude and complaining that they were annoyed everyone was calling about waiting long for the shuttle or it not showing up. Can you imagine paying for a service and receiving it and waiting in freezing temps? The last thing you want on top of that is to be treated poorly by a worker as well. I have tried calling the manager multiple times for a refund. Manager is not in for three days now, requested a call when he was in and got nothing. I am extremely frustrated especially when I made these arrangements ahead of time to just sleep in the room for 8 hours and didn’t even get 6 due to their issues. It also smelled of marijuana throughout all the halls and the elevator felt very unsafe.

I like the fact that they have the jetted tub but they need actual cleaners because the Job is like half done and the breakfast could be a lot better tbh

Really good place to stay!

Airport shuttle was convenient and on time. Breakfast was decent and staff were helpful. Overall facility and room condition wasn't the best. The sheets were extrely static.

Shuttle van had broken door. Driver was reckless. Staff at hotel were transactional. Hotel room was dirty. Pillows uncomfortable. Room temp was unbearable hot.

Friendly airport shuttle drivers and helpful front desk staff. Limited food options in walking distance.

Yes

Toom wasndirty but the shuttlendriberneasnexxellent

Everything was great BUT there rasa a large strain on the mattress of the sofa bed.

We were there for 3 nights, the room was neglected they didn't come in to clean our room once. We kept having to go downstairs to ask for toilet paper and towels. The whole hallway smelled like old and new weed and filled the entire 4th floor and for non smokers it's a overpowering smell. The breakfast was simple to say the least, the only protein they had was eggs, no sausage, bacon, just eggs, cereal 1 waffle maker, bagels, toast, nothing worth getting up early for. I even overheard the other residents talking about how bad the breakfast was. The room smelled moldy and there were bugs in our room. Yes the hotel was cheap but that doesn't mean you can neglect the people staying there. I would never recommend a hotel like that, the one good thing was the sheets were clean when we got there but even then they never changed our sheets once while we were there.

The tv wouldnt work. But the room was clean and comfortable

Staff did great at checkin. The room was not clean and there were people screaming yelling through the night and guests yelling at them to be quiet. The second room smelled of smoke so bad that the bags continue to smell of smoke. We are not smokers and find the smell overwhelming and hard to deal with. The room had a broken rusted drain in the tub. The general feel of the two rooms was that they are not clean or unkept.

It was fine, the door to our room was open at check in along with the window inside the room that was only weird as it was on the first floor. Also the bathroom door even with locking it just opened, that was annoying.

You have to pay for parking as if your not already paying to stay at the property.

The tub had paint particles lifted. The entrances were gaurded by people smoking, they started charging parking for guest. I stayed here multiple times within the past few years. It was a great cheaper alternative. Now not only has the price been raised the experience is just horrible. Will never return.

Rude staff. Our TVs didn't work the entire weekend. Asked staff to fix the TVs. Didn't fix, phones didn't work in the room. Had to walk to the desk to tell them TV still didn't work, they told us nobody could fix it. Light bulbs dmissong from half the lamps. Breakfast awfully false advertised. Horrible. Will never stay again.

Room was neglected. Night shift help was no help no consideration.

The room was not completely clean it had stains in a couch and carpet. The elevator was scary and the staff was never available.

The hotel was great it was close to everything I need

Clean room, helpful staff

staff tried to come into our room before 11 AM checkout; my partner was changing and they didn't even announce themselves

I have to say by far this is the worst hotel stay I've ever had. From false advertising to loose tile flooring to outdated Hardware in the hotel rooms. Extremely rude employees I would go as far as to say bullies managers unavailable to speak with, poor laundry facilities hot tub and pool were closed the whole time we were there. I want my money back immediately. This was the worst time ever.

The room was okay. There was a lot of animal hair that would constantly get on my baby’s clothes if he sat or crawl on the floor. The hotel is now charging a $10 fee per day for parking. What is that!! I have never been charged a fee for parking. Unless it’s valet parking and that was not the case. Plus this was not disclose anywhere on the listing. Other than that the stay was 3/5.

The worst place to stay in the world.

Good

I like the shuttle to airport and the part and stay

Love that you guys have a pool and you are so awesome

While the hotel is well-located and has the potential to be an excellent property, it is managed very poorly. We stayed in a double queen suite. The view was nice, but the interior of the windows was filthy with a film of sticky residue. I asked the front desk to have they windows cleaned, even offered to clean them myself--there was a promise but no delivery over the 4 days of our stay. The floor of the gym is disgustingly dirty, the "jacuzzi" was never heated. pool water very murky and looked uninviting. The coffee maker didnt work--requested a replacement. Again, promised, but no delivery. One of the bedside lampshades was torn. For the price, this was a very disappointing stay. The breakfast was good, as was the airport shuttle. That's why I gave a "2" rather than a "1" score. We wont be back.

Hot tub was broke and terrible breakfast and under our bed was trash that wasnt ours ,stains on carpet

The rooms were not very clean and my 5 yr old son was creeped out by little black bugs everywhere blankets were severely stained and the couches looked like there were blood stains on them

The room was very clean and well maintained, which made for a comfortable stay. The staff were professional, courteous, and always willing to help. Their attention to detail and friendly service made a great impression. Overall, I was very satisfied with my experience and would gladly return.

The bed was very comfortable. My only "complaint" is the size of the shampoo/conditioner. I had a great stay. I felt quite safe staying there alone.

Had to pay for parking which I did not notice anything about when we booked the room. The hallways and rooms smelled bad - definitely had to have had lots of smokers in the past.

Very pleased with the room I booked here and I'll definitely book again. Recommended 10/10

The Jetted tub in the room was a nice end to a long day!

The check in was horrible. Over two hours. I was given two rooms that were already occupied. Facility was dirty.

The staff was friendly and helpful, and the people driving the shuttle were very nice. The hotel itself seemed outdated. The couch and carpet were very stained, the “freezer” section in the fridge was just a metal piece that stuck out so I had to throw out my frozen food. The shower pressure was incredible.

It seems to be a place for one night stays between airports. For that, it’s totally fine. We stayed 5 nights for a convention and it wasn’t bad, but it wasn’t great. We’re usually pretty chill and easy to please, but this place was a little bit of a let down. I didn’t notice you have to pay for parking, which eliminated the bargain of the nightly rate compared to other hotels. Staff also didn’t mention it, I got lucky to have noticed. Staff told us wrong info for breakfast so we missed it the first day and when we did go, it was mediocre. Room was clean enough I felt ok sleeping in the bed, but there are stains all over the walls and ceiling, toilet paper holder was broken, shower was a bit beat up and had a little mold. It’s a fine place for one night, which is what it seems to cater to. Wouldn’t stay multiple nights here again.

Your confirmation email lists incorrect breakfast hours for them, 6-9:30 on weekdays and 6-10 on weekends. I waited until 9:30 to miss the rush and was told by the front desk that breakfast ends at 9 every day. I don't expect a lot at the price point we spent, but it was an annoyance. Thanks.

Definitely one of my best hotel experiences at a great price

Close to the airport

All is good

The Bad: When I called about where to catch the airport shuttle to the hotel the instructions I was given took me to the other Quality inn on the opposite side of town. The room smelled it urine. The toilet seat...let's just say I'm glad I had Clorox wipes. The bathroom floor was greasy. The kicker was after we returned from a day out we found that there were towels that hadn't been in the room now there (used ones not clean), the bed covers had been pulled back and appeared used while there were yellow stains on the sheets. Upon asking the front desk if there was a way to identify who'd been in the room she scratched her head after looking out room up "well ..I don't remember issuing other key cards to your room". Okay, but someone had been in it. She did offer a new room, but we left. No refunds issued (though she said one would be and she'd check us out). It was a terrible experience. Not recommended.

Misty at the front desk was a nightmare. The shuttle driver was a night terror. The room was disgusting. 0 stars.

3/4 electrical outlets were broken. Pleasant with transport to and from the airport.

microwave don't work on the restroom one cover was broken.

The place smelled bad. I couldn’t get the shuttle to pick me up and had to take a cab. The hotel is not particularly near to the airport!

This is a poorly managed facility. No washcloths or hand towels in bathroom. Toilet paper holder was broken. Trash in movable carts left in hallways overnight. Staff was friendly, however, and shuttle drivers were excellent. Quality Inns really need to upgrade its hotels and the management of their hotels.

Air conditioning was loud and did not cool properly.

Pillows were a miss Television not working won’t stay again

The night staff was excellent and fast and able to deal well with a rush of stranded people. The morning check expressed disappointment in the lack of AC in our room but made no offer to make it up to us in any way.

Parking fee was nonsense, also having to wait nearly an hour to check in at 1:00 am is inexcusable.

Tv did not work, so went to call office and phone didnt work. Called from.my phone and no one would answer after many attempts. Next morning when i told older man at desk he latterly said, "what do you wamt me to do about it, i did not check you in". He was not very kind, respectful or curtious.

I also chose this hotel specifically because they have a pool. Don't believe it! The pool is not safe to use with slimy walls and an overwhelming amount of chorine in the water. My son allowed the kids to use the pool because they had their hearts set on it, but they had to jump right out and race to the shower to wash off everything they were exposed to. The rooms seemed clean but our sinks had a used and broken bar of soap on the holder and the other toiletries were open as well. A few things that were good - 1 - The beds and bedding were comfortable 2 - The layout placed the sinks in the entrance to the room. More efficient than having them in the bathroom. 3 - Plenty of towels 4 - There was a seating area - BUT with one grime-caked chair. 5 - They provide a laundry with two washers and dryers. They worked fine BUT there was no way to get quarters. The desk staff yelled as though saying the word "quarter" was a felony offense. Crime tape should block the door to room 321. Rip off.

It’s the little things. Yellow stains on bed comforter Poor maintenance around tub and air conditioner Front staff was pleasant but kind of lacking Maybe new trainees. Thing that bothered me the most is I had to download an app with my credit card to pay for parking. A nuisance

Cons: noisy room, reeked of cigarettes, charged for parking, breakfast had nothing but carbs and yogurt

Got this hotel after my flight was canceled. Easy shuttle transport from and back to the airport. Facility is aging a bit, but clean and the room was comfortable. Staff was friendly and efficient. The only food nearby is a truckstop and a Denny’s restaurant. Truck Saw has pizza and other warm food options,

Staff was nice. Hotel needs re vamping. Carpet is super old and dirty. I had to ask for towels. There was none in the rooms. Shampoo and conditioner was not even enough for one person to shower. Place looks old and gels dirty once you are in the hallways going to your room. Had to pay to park my car. That’s crazy I have never had to pay extra to park our car at any hotel that I have stayed.

This property was old and dirty. Staff was scarce, no one at the front desk while checking out. Would not recommended

First room was 90 degrees with no working a/c. Second room the a/c was so loud couldn’t sleep without a pillow over my head. The employee Mohammed refused to call the supervisor listed on the wall as Tomo Kentera. The lobby of the hotel was filled with people that made my kids very nervous. I honestly didn’t feel safe there but was too tired and it was too late to safely go looking for another hotel. Don’t believe any of the 5 star ratings on this place. It is a very seedy place at best.

The counter was left unattended with no way to call for assistance. A bell would have sufficed. I called the front desk & a clerk appeared after hearing the ring. One of our keys didn't work. To our surprise, Mohammed handed us a new key without asking for ID. Security was not a concern A note stated extra linens were in the closet, but they weren’t. The phone was broke. Bedside light didn't work. TV was small & set too low to be seen from beds. Remote worked but did not change the channel. We waited for an hour @ airport for shuttle, called the hotel multiple times to inquire. Mohammed answered the 1st time & said the shuttle would be on its way back in 30 min. After 45, my husband & I tried to call the hotel to have it ring endlessly & on occasion answer & hang up. We reported at 8a our toilet was clogged. At 6p, it was still clogged. No one had serviced the room. The shower had great water pressure. The breakfast bar was well stocked. The attendant was attentive but seeking a tip as a tip jar was very prominently placed. Posters in the dining area stated "do not take food to room" which piqued my curiosity but didn't stop others.

Great place

Really nice staff and quick check in. Also appreciated the shuttle hours. I did not like the leaky shower resulting in water all over the floor and a rusty, gaping hole in the bathtub where the drain cover should have been. It was really gross. And the tv remote was broke so I had no choice but to watch one station. Not good.

Th airport shuttle took an hour to arrive after calling several times. Everything in the hotel was broken. The elevators, our room keys only worked once and the AC was incredibly loud. I not sure why this hotel didn’t have a lower rating. I would have rather slept in a parking lot.

there is a not proper treatment when front desk find out I have thired party reservations , on line there is no parking charge information . and they have charge parking to park my Toyota . breakfast joke , and very very dirty public area asa well as elevator and bath room too. staff is very very rude at check inn no one at desk when checking out at 10.36 am at desk wait 10 minutes at left without receipt for stay.

the carpet smell bad breakfast is limited they dont change the towl and sheet

The staff at check in was rude to customers and short with others. The tone and attitude needs retraining immediately. The person that drove the shuttle was great! The room carpet looked worn and uncomfortable not wearing flip flops. The bathroom had no washcloths only two bath towels and a used bath towel left on the back of the door??! Also the tub didn’t drain and fan didn’t remove steam. Would avoid this place if possible.

Quite

The hotel room was very worn down. The tub was stained, the phone didn’t work, the wall paper was peeling. The staff was friendly and helpful, but the hotel building itself needs some work.

The staff let us check in an hour early. My husband had trouble connecting with the wifi. The staff were helpful when they were around.

Older and not very clean

Shuttle bus from the airport could be a bit better, surprised at how far the property is from DIA

Great place in Denver, easy access for hosting and had no problem. Near a truck stop and a shopping center down the ways.

Paying for parking is a total rip off. We won’t stay here again. People were nice. We had to ask for extra towels.

The rooms were huge and we had plenty of space for everyone in our group

Just a quick stay before a flight out of Denver

Definitely needs an update. Clean towels, clean-ish sheets, but carpet, chairs and bathroom are pretty disgusting.

The hotel is in a nice location but desperately needs renovated & improved cleaning!!!!

The staff was super nice. However the communication between staff was horrible. The whole place smells musty, the pool was murky. Was given a room that was under construction. Then moved into a room that wasnt fully cleaned

Terrible disrepair. I was not expecting much because I picked the lease expensive place to spend the night on an unexpected layover. But this place was dirty, incredibly stinky, it felt unsafe (and I am generally comfortable in big grimy cities) and the airport shuttle was 45 minutes later than it said it would pick me up (to take me to the airport!). And when the shuttle finally arrived, the door was broken and they had to get another shuttle.

Breakfast was horrible, undercooked food. Key cards quit working at least 5 time over the 2 days. Pool was cloudy, Hottub was not hot.

Checked in person at count spoke no English. Got to elevator and floor of it is rotting out. Got to room and sheets had yellow stains all over them. Room was disgusting. Unsafe for anyone not just families. The internet pictures are deceiving would not recommend this hotel to anyone!

The comforters were dirty and we didn’t get fresh towels the next day.

Loved the staff everyone was very nice!

Elevator didn’t work, had to get a new key every time we left the hotel or room, POOL WAS FILTHY DARK AND LOOKED LIKE OLD HOTDOG WATER.. Cheap place to stay and the beds were ok! 22” tv, COUCH from a ROCKSTAR AFTER PARTY as well…

Near the airport. Near the highways.

My tv didn’t work at all , there was. Candy wrapper stuck on the sheets . The toilet was so loud and sprayed when flushed that i had to flush and run back. It smelled like mildew in the halls and the elevator was not working . I was stuck overnight from a flight issue so this was booked last minute and late. I just needed a few hours to rest my eyes

I asked for a receipt, as we checked out a day early and was told that I would receive a final receipt from the 3rd party, in which we booked through……STILL HAVE YET TO RECEIVE THAT FINAL BILL!! The best part of the stay…. WAS LEAVING!!

The beds were the only clean thing about the room it was a midnight check in and a 6am departure way over priced for it not being clean

Shuttle only on the hour

Great sheets! Cozy bed. Spacious room. Great bath towel. Shower is old.

The furniture was stained and broken. The shampoo was missing and/or empty.

Kinda expected more of the hotels. Specially, if people from the airport stay in the hotel, upgrade the rugs in the hallways in the bedroom to be changed. Kind of have a odor

It was a functional stay, needed to be near the airport, which this hotel was convenient to airport. It is worn out on the inside hallways, smelled like cigarettes. The staff was very polite and efficient. The room was spacious and clean and it was quiet. So overall not bad for the value.

The staff was extremely nice and helpful when we got stuck overnight in Denver!

Well, the first room we were in the tv and phone didn’t work. So they moved us to a room on the first floor, there were blood colored stains on the curtains and bedspread and lamp shade (looked like old stains), boogers on the wall and the phone didn’t work. It was disgusting. Would not recommend.

Easy access, pool and hot tub open alot, the breakfast included much more than usual continental breakfasts. Room was spacious but seating area in pictures showed a love seat and it was a chair. Only main complaint is there were few towels in the room and pool towels were mainly just not there.

The check in and out process was easy and simple. The staff were friendly and accommodating. Our time there was very plesent.

Nasty

Nothing room had a bad smell hot tub had dirt coming out of it when the bubbles started AC didn’t work well not a good stay

Looks really nice from thee outside but outdated, dirty, and in need of repair on the inside. We had someone come into our room as they checked another family into our room after we had checked in two hours previous. Not a good experience

Staff was really friendly.

there was trash and food left over under the beds. there was almost no one ever at the desk. The bathtub had no water pressure. It was either a cold drizzle or hot. Early in the morning they were hanging TVs in the room on the other side of mine.

Was fine: could use some updating

Dated facilities; dark room, but everything was clean. Shower functioned, but handle was broken and loose from wall. Breakfast was okay but lacks in hot options and starches.

Friendly helpful staff and nice room

Used airport shuttle from DIA. Check in was fine & friendly. However, I had seen breakfast was until 9:30 but staff started locking up the juice bar, yogurt fridge, etc at 9:05a. There were about a dozen patrons who couldn’t get a full breakfast so my family & I managed a bagel and cup of water, so we were all not at all happy with that!

The hotel is outdated; fixtures, lighting (dark hallways), old mattresses ; it also had a bad smell. If it hadn’t been so late, I would have gone to another hotel. The breakfast was the highlight. Typical but decent spread including a mini waffle machine.

Nasty rooms n pool

The TV in the room didn't work. The carpet had stains on it. The bedspread had yelliw stains on it. The tile on the floor had black strands of hair on it. The bsthtub is dirty. The sinks had hair and stains on them. Spoke with front desk snd was given another room which was worse. The breskfast was good. The area for prepping and eating was krpt tidy.

Only issue right sink slow to drain. Everyhing else was good.

Pool was advertised at open 24hr. I got there and at 10pm it was locked. I did go to the front desk, politely asked if they would unlock it and she did because I booked the place for that reason. However in the morning both the shuttle driver and the breakfast cook were both fairly rude fire various reasons.

Front desk sporadically answered phone. Pool and hot tub filthy. Hallway on 3rd floor reeked of tobacco and marijuana, seemed like habitual use from customers. AC in room didn’t work. Shower drained slowly. Ramen and junk food in convenience area, not a true store.

Hotel room was dirty. The exterior was nice and convincing. However, the interior was unclean.

Great comfortable room. Very clean

We stayed at the property after a flight delay. The walls are paper-thin so we listened to a conversation in the next room until 1:30am. An hour after we fell asleep, at about 11:30pm, the front desk employee knocked on our door to tell us that the shuttle we booked for 4:15am was now going to be 4:00am. We had trouble falling asleep afterwards. The pillows also need an overhaul. The shuttles were good, but I’d likely stay elsewhere if needed.

Had water leaking from our ceiling the last night of our stay at around 9pm. Our microwave, coffee pot, and front desk phone did not work.

The bed was somewhat uncomfortable and probably needs to be retired

Room was great. Checked in (after waiting 1.5hours for shuttle from airport cause the staff member told me wrong spot to go and shuttle driver drove right past us). Told front desk when checking in we needed shuttle for my 3 kids and i at 6am. We get up and shuttle but no driver, waited 1 hour before we got an uber because flight was boarding 40min at that time and could no longer wait. During that hour wait for driver/uber, front desk lady only showed her face once during that hour when people were in line to checkout and phone rang at least 5 times and she never came out to check the other guests out or answer the phone.

Over all it was one of the better hotels I've stayed in as far as cleanliness, quiet, etc. The main problem I had with my stay is that I found a rather large bed bug in my bed on the first morning. However I made this known to staff and they promptly ungraded me to a bed-bug-free suite free of charge. No over all, I it was okay

Pool needed to be cleaned, hallway was smelled. Everything else seem to be just fine.

Good, clean for its price.