Hilton Garden Inn Chicago/Midway Airport

staff was very helpful with restaurant information and shuttle transfer for the airport. accommodation was very nice.

I really enjoyed my stay. My room was cozy quiet and relaxing. The staff was accommodating and even allowed an early check in. I plan to book again for my next visit to Chicago!

Everyone was friendly. Rooms exceptionally clean. Pool very nice. Food decent. Bonus free shuttle to the airport was unexpected! Pillows were dismal, room was hot at night even with the temp turned down all the way, it still went up to 72 overnight .

Exceptional

Close to airport Outdated rooms

Great for a girl scout trip

Exceptional

Exceptional

The front desk didn't give us the internet password when we checked in resulting in an extra trip downstairs. Although water was offered in the lobby, nothing else was offered. (At the Country Inn and Suites we were greeted with a smile, warm cookies, coffee and tea.) Bottles of water in the room which should have been complimentary, were $3 each. At the Hilton, I didn't expect to be charged for a drink of water in the room and I expected better hospitality.

No hot water at all on Friday evening after we checked into hotel, took cold showers. Saturday morning it literally took 20mins for water to heat up. Other guess I asked also had no hot water. I was given a handicapped room I didn’t ask for that style room nor was I asked if it was ok from staff. We were delayed being admitted into room Friday evening because the system was down 20/30 mins sitting inside the lobby with my kids. I took a video of the shower drainage, the shower water flowed on the floor because the drainage allowed water overflow to drain on the bathroom floor. Overall terrible experience.

Near the airport and the highways. Changing the towels and fixing the room is not done daily. And on our scheduled day of cleaning, staff knocked on our door while me and my family are still sleeping. Also, there’s no water kettle to heat water and we’re not supposed to have complimentary water which the receptionist fixed but only 2 when we’re three in the room.

Near the airport and the highways. Changing the towels and fixing the room is not done daily. And on our scheduled day of cleaning, staff knocked on our door while me and my family are still sleeping. Also, there’s no water kettle to heat water and we’re not supposed to have complimentary water which the receptionist fixed but only 2 when we’re three in the room.

The room was not cleaned for two nights

Charging for parking, that wasn't mentioned when booking, but they have a huge parking lot thst was empty. The room was not cleaned for two nights

Location The fact that there was a $30 per night PARKING FEE!! I mean REALLY??? The hotel charge was already astronomically high, there was NO MENTION of having to pay a parking for a hotel parking lot that we were already paying guests for! Never again!!! Beware of you stay here please call and ask if you will have to pay to park in there parking lot, because it definitely wasn’t in any fine print when I booked

The fact that there was a $30 per night PARKING FEE!! I mean REALLY??? The hotel charge was already astronomically high, there was NO MENTION of having to pay a parking for a hotel parking lot that we were already paying guests for! Never again!!! Beware of you stay here please call and ask if you will have to pay to park in there parking lot, because it definitely wasn’t in any fine print when I booked

Very good

I liked how nice the staff was and how nice the rooms are.

I was charged $30 per night to park in the parking outside and it's not even valet parking. There's no parking lot security or gates. It's open parking with the threat of my vehicle being towed if I don't pay the $30.

Bad

Good

Room AC is good.

Staff was very helpful.

Very good

Our room smelled like cigarettes, we were out of toilet paper when we got into the "clean room" . There was hair in the shower and the tv didnt work properly.

Front desk and House keeping staff. Needs upgrading to the rooms. Elevator broke down with people in it! Elderly Mother with double knee replacements had to climb 4 flights of stairs to get back upstairs to her room.

I liked my room and how plush the pillows were I didn’t like that the elevators broke both of them and I had a disabled friend with me I had to pull his wheelchair up and down two flights of stairs, I couldn’t use the pool area because it was swamped with used dirty towels and the complimentary breakfast only gave us small amount of options on breakfast meaning we chose from a menu that’s was the size of a post card, there was no buffet, I would not stay there again

Front desk and House keeping staff. Needs upgrading to the rooms. Elevator broke down with people in it! Elderly Mother with double knee replacements had to climb 4 flights of stairs to get back upstairs to her room.

I liked my room and how plush the pillows were I didn’t like that the elevators broke both of them and I had a disabled friend with me I had to pull his wheelchair up and down two flights of stairs, I couldn’t use the pool area because it was swamped with used dirty towels and the complimentary breakfast only gave us small amount of options on breakfast meaning we chose from a menu that’s was the size of a post card, there was no buffet, I would not stay there again

Hotel was nice and clean with no weird smells. Good location. Not charge for parking have a normal 3pm check in and 11am check out.

Hotel was nice and clean with no weird smells. Good location. Not charge for parking have a normal 3pm check in and 11am check out.

Exceptional

The room size Nothing everything was fine

The room size Nothing everything was fine

No clicking the room, not a big deal but strange. The beds were the hardest bed iv ever slept on! Very disappointed.

The front desk service was excellent. The breakfast staff were very cordial, and the service was very good. And a special shout-out to Raya—she was very kind, courteous, and helpful with everything we needed. Without a doubt, this will be our hotel when we return.

Everyone was friendly! The room was nice, although the mirror in the bathroom was very high for a 5' person like me but overall was great! They had excellent kitchen where I could order and take back to my room. Shuttle was awesome and ran often even for my 5am flight. Would definitely stay here again!

Everyone was friendly! The room was nice, although the mirror in the bathroom was very high for a 5' person like me but overall was great! They had excellent kitchen where I could order and take back to my room. Shuttle was awesome and ran often even for my 5am flight. Would definitely stay here again!

Exceptional

We only spent two days but the breakfast and service on both days and dinner on the first night was exceptional. Hats off to Whitney who has a phenomenal memory and is very attentive and Diana who was patient and on point with her meal suggestions. The indoor temperature was a bit too cold but manageable.

We only spent two days but the breakfast and service on both days and dinner on the first night was exceptional. Hats off to Whitney who has a phenomenal memory and is very attentive and Diana who was patient and on point with her meal suggestions. The indoor temperature was a bit too cold but manageable.

Pay for parking is absurd!!!

Bad

Yes

I did not stay. I request a refund because they gave me a standard room but I paid for a suite.

It was fine. No issues. There for quick overnight to fly out of Midway. We have stayed here before. Nice hotel. Friendly. Clean

The hotel was nice but I don’t think we will be back to Chicago the greed of this place makes me sick.

Great hotel, friendly and accommodating staff

The room was dirty and didn’t dirty covers

Pleasant day and also got up extremely early and they got me to the airport on time in the extremely intense time for the airports

Location Continuously running toilet Warm refrigerator Heater blew cold air Paid parking I was told I couldn't change rooms, Broken ironing board / asked for a replacement and had to go to the desk to because no one responded. The pool was out of order the entire week of my stay, and my son was very disappointed! I felt unwelcome and a bother. We traveled over a thousand miles to vacation and the hotel visit was the worst part of the trip. And I purchased two rooms!

Staff was nice, place was nice pool was not functioning unfortunately. The only bad part is Expedia says it has a continental breakfast and that is not the case you have to pay and it’s not cheap.

The rooms were clean and in order. However 2 double beds but only 2 towels for possibly 4 people. States that breakfast is included but did not disclose you will have to pay for it. Also shuttle to airport we scheduled for a Tim to get to airport for our 2 hr window. But it never showed up for our original pickup time but not the second one either. We were finally picked up on 3 time. Now we were 1/2 hr behind schedule.

It was absolutely perfect

Room smelled like a dog was in there.

Some of the staff was great but it’s always one that has to have an attitude like they don’t like the job. Housekeeping needs to do better at cleaning rooms. There was garbage still in the room from previous guest. Pool very small and had way too much chlorine for anyone to swim.

Paying for parking

Location Room was not that clean, bed was uncomfortable and $30.00 dollars to park a car for the night at a hotel you are paying to stay at is un reasonable. Online booking did not mention anything about paying to park.

I still cannot find any mention of the policy that charges you for parking! $30 per car to park at a hotel. That is pretty low and I was incensed that they prefer guest that take a taxi from Midway or get blindsided w an extra $30 pull from my wallet!

We didn’t eat breakfast 50$ a day for parking but the facility made accommodation for us

Clean room/property and friendly and helpful staff.

Large room and great service

Pool was ice cold, no towels in pool area No breakfast had to pay separately Our bathroom floor towel was half black and dirty Had a nail on the back our toilet just laying there.

Pool was not heated like advertised

Everything was wonderful I would definitely stay again

Clean, quiet near a lot of places and restaurants N/A

Great staff an a predictable hotel. The hotel had a mildew smell that was a bit off putting.

The kitchen was closed and it was the reason I used booked this hotel because I knew I was going to need dinner. The rooms are dated but the bed was nice.

Clean and friendly service No complimentary breakfast

Excellent stay! Great rooms and perfect location.

Clean room and convenient location

Room was clean, it was snowing and they had only the side door open. Morning the sidewalks weren’t shoveled with no expectation of it getting done anytime soon. Seemed pricey for the short time we spent there.

Staff were nice and friendly. I worked in the business center during the stay and it was perfect to take conference calls. Common areas were clean. Didn’t like we had to pay for parking during our 10 day stay. The food area wasn’t inviting and the pool was very cold making it hard to enjoy.

Well lit and nice lobby The rooms are old and the bathroom was not clean.

Nice and clean

I got to the hotel mid afternoon. Breakfast had ended As stated, I got to the hotel mid afternoon it was to early to check in. However I needed to get into my room as I needed to get dressed for my event. I was told an earily assess to the room would need to be paid before I would be able to have asset to the room I paid an early entrance of $58.75. I also was told a $100 would be held for any of the extra product goods would need to be paid.

no free parking and no continental breakfast.

It was a good stay

The help for the front desk

Yes but I need a receipt

Room was nice and spacious. Cleaning crew was friendly and accommodating. My only issue was the lady at check in. She was not friendly and welcoming AT ALL. She was very bland, dry, and acted as if I was bothering her by even checking in. Chick-fil-A has spoiled it for every other business because I hold everyone to their standard. Greeting your guests with a smile and a "Welcome" or "Hello" is very basic. I gave a cheerful "Hello" and a smile when I walked up to the counter and she just stared at me. If I did not already have a reservation I would have certainly went to one of the other properties next door. Suggestion to management: Send her to Chick-fil-A training. She would benefit greatly.

Location Staff was unfriendly. Never stayed at a property who charged parking for handicapped

Friendly staff and clean room.

I had to pay for parking which the website said, “ self parking “ and there was no free breakfast.completely falsely advertised.

The breakfast was free, but it wasn't free. I had to pay each time I went to breakfast, and was told by the representative that it was a fee.

Fine

Very good experience overall!

Upon my arrival, my room was not clean. During my stay, I did not have the "do not disturb" door hanger visible, meaning that I wanted my room to be cleaned. I did not receive the services. I brought this to the front desk staff, she assured me that she would inform the cleaning staff. Hours later the room still was not cleaned. Not sure if they are understaffed for the cleaning staff. The property was in a great location and was clean. I really hate that I had this experience from a Hilton!

The staff was very friendly. But the condition of the hotel was in need of a refresh. The carpet was dirty. The second floor had a foul odor. I have stayed here in the past and thought the quality of this Hilton would still be nice.

Would be nice to have bacon or sausage and eggs

Bathroom needs a little update. Toilet was peeling and

Ok

Easy to get to the Airport

$30 a night for parking is a bit much when most of the other hotels is complimentary. Also it wasn’t valley or indoor parking.

Great I love it and you should get Netflix

Front desk very helpful

Clean room, AC was great

Checking in was difficult.

Nice location near Midway Airport. Love how updated the hotel is! I did not like paying for parking though 🙄🙄🙄

This hotel could use an update. It was decent but nothing great. We did have a great woman help us at the front desk on check-in. $30 daily parking is absolutely ridiculous; there is an enormous parking lot and the charge is a nickel and dime move.

Everything was great although there were only two bottles of water for four people. The bathroom was clean, as was everything else. There was no outside noise to detract from a good night’s sleep.

The food was delicious. Vegan options would be a plus. Clean room.

Nice subtle hotel

Very comfortable and convenient to the airport.

Amazing

When I arrived my door would not unlock. I had to wait for maintenance to arrive before I could get into my room. The front desk lady was rude and showed no empathy for my situation. I was so tired and I finally got into my room and the toilet hadn’t been flushed. I’m so upset

Staff was very helpful. This was our first time to Chicago

The room was acceptable but the bathroom sink needed a stopper. Early flight out thus unable to partake of breakfast.

Room was great

I was there 4 nights. The only complaint I have is that the bed and pillows weren't the most comfortable. Other than that, a wonderful experience was had. Timely shuttle to the airport as well.

Not satisfied.

Th

Bathroom smelled of smoke

The room was supposed to be paid for upon arrival, however the room got cancelled before we could arrive and pay for it. There was no clear communication as to when or why this happened. Had I received a call and was told that my room would be cancelled before I arrived I could have made the proper arrangements and made sure my room was paid for.

Spacious room, friendly staff and per friendly. I woukd definitely go back.

great experience

overall zero from me . disappointed that this is a hilton

Close to Midway and walkable food options.

Hotel was nice and convenient for our weekend at North Coast Music Festival. Wish they would have had better wifi, but overall satisfied with my stay!

Convenient

Staff was great

Brr

I enjoyed my short night however there was a stain on the bed sheet but I was so tired I just removed it, sprayed down the bed as I normally do in hotel stays and called it a night. The rest of the room was very clean and spacious and I really enjoyed the convenience of the shuttle to the airport for my early flight out.

Hotel was excellent. But managers need to give employees time off!

Stayed for one night, it was an easy in and out process.

I have never slept better in those 5 hours than I have anywhere else. Truly a safe harbor in a storm. Just remember to grab towels on check in. 2 in room.

Good location

Ceramic soap holders in the shower are not okay, my son cut his head open in the shower with this. Thankfully it was a small laceration and nothing major.

The hotel and room were comfortable. My greeting during check in was not pleasant. The bathroom sign states room cleaning happens every other day. That was not true. I had to request a cleaning on the 3rd day, but it still did not happen. During checkout, I brought it to their attention again, and all I was told was "I'm sorry."

Nice and clean

Very nice property

The room was comfortable however while making coffee a roach walked across the counter top. Where there is one there is more😬. The staff was very understanding and did not charge us for the room. Excellent customer service but I can’t abide bugs, especially roaches.

Property could use some updating!

Great location and shuttle but rooms need to be updated.

Didn’t look like the rook was vacuumed before, as i found chips underneath the bed, when doing a final scope upon checking out- we never ate chips.

It was a nice hotel. I was only there to sleep and wasn’t really in the room much. The front desk agents were friendly and offered great customer service. I didn’t get to utilize any of the amenities.

The first room they gave me had a leaking faucet. I told the front desk. They said they would send someone up to fix it. While in that same room, a couple enterd my room with a key card. The front desk must have given them the same room. The couple apologized and left. I contacted the front desk. They gave me another nicer room. The stay otherwise was ok.

It was a fantastic experience

All the staff were amazing!! Very clean and super convenient!

As alway was perfect

Great staff and environment

Good, Friendly and clean

This hotel is alway is 5 star

Took a shower and no shampoo at all, I complaint about it to front desk and their answers was why I didn’t use their bar soap, toilet or plumbing needs to be service, it clogged and I have to call two times for them to come and fix the issue

The Staff Was Great From Check In To Check Out And Any Needs Inbetween Unfortunately The Rooms Are Very Outdated.

Really enjoyed my stay pillows wasn’t comfortable the jets in the tube wasn’t clean but everything else was good I would of enjoyed a hot bath though!

It was a fun stay, but the shower wasn’t clean from previous guest..the shower wall had human hair and around areas mold stain which was not pleasant to see that

Everything was awesome

Very nice staff

Great stay clean quiet and great amenities.

The only thing that I would say is that the restaurant in the hotel is pricey, the food is good though & the night-time staff is cordial a plus. Breakfast the buffet it wasn't worth the price unless they make it more appealing/appetizering or unless your able to order it. Actually, breakfast should be included. Everyone was knowledgeable and attentive from the front desk, housekeepers, and kitchen staff.

Hotel served its purpose. Would’ve been great if there was outdoor furniture to sit on other than the smoking area.

Great place I will for sure come back

Hotel was very accommodating and met all our needs. Whitney and Marco were absolutely wonderful at breakfast.

Everything was fine except fee for parking is to expensive

My sister and I were in Chicago for our brother's funeral. The shuttle from and to Midway Airport was very helpful. The hotel staff were very accommodating and our stay was peaceful and stress free, which is what we needed. Thank you!

Very clean

Friendly staff, clean & quiet rooms, central location. Lots of parking. Great for a stay of any length.

The room was comfortable it took a while to get clean towels and my last day felt rushed because housekeeping kept trying to open my door while I was sleeping every 30 minutes hours before check out

The staff was very helpful. Breakfast did not look good!!

Made my reservation after a being delayed, diverted and cancelled

Great service

My two nights i stayed there were horrible my first night they had to change me out the room into a new room then the next day when we got up there was no water at all.i would like my money back full refund i would not never recommand anyone to this hotel,under any circumstances at all….

The service was magnificent! We enjoyed ourselves.

Good customer service by Candy.

I was given a room at a high rate compared to my peers who booked larger rooms even with using my Hilton account. When I entered the room there was a stink of human grease and filth. AC unit was hanging off wall, door had a extremely slow close to the point I could walk across the room twice before it closed which is a large safety risk with me traveling alone. Toilet handle was broken and electric issues to the room. I was told this was one of the best hotels in the area and I felt like I was staying in a cheap motel. All only compensation I was provided for this whole issue was "free two day parking"

A fine hotel.

Safe place it was a nice place . The shower and bathroom were in horrible condition I asked them to take care of it and I was ignored

Wonderful fast experience and fast desk receptionist

Very clean and comfortable

Clean, quiet, well managed. Great stay, used the free shuttle to MID or the orange line several times.

Didn't like that we had to pay for parking. Otherwise everything else was great

Enjoyed our stay here. Room was comfortable and quiet, shuttle service was great. Would stay here again when flying out of Midway.

great location !! clean and comfortable

It was ok 👍

Need an Uber to get to anything.

They had me sleeping on old sheets

Perfect for two nights! I stayed in two queen beds with my friend!

The team was outstanding.

Great stay and very convenient

Hotel was nice but restaurant was closed. Would have picked a different hotel had we known this.

We enjoyed our stay at the Hilton Garden Inn, however 1 of the elevators was out of service the entire time we were there and the 2nd one went out of service our first night and we had to carry all of our luggage up to the 4th floor. The hotel front desk did give us breakfast vouchers for both mornings of our stay to compensate us for the inconvenience though. I did not like the fact that we had to pay to park at the hotel when we were guests there. I hadn't noticed in the fine print that parking was not included until after I booked our room. This hotel was one of the only hotels in the area that had 2 queen beds that we needed, so I didn't want to change my reservation. I feel like the property was nice, but not nice enough to have to pay extra for BOTH parking & breakfast each day.

N/A

Great Hotel service it was in the perfect location for what I needed.

I came in late, and the help was friendly and patient with me.

Very friendly staff

The room was clean and fairly comfortable but was incredibly dark. We were definitely missing a lamp or two. Breakfast options are weak for $15/person plus gratuity.

Everything has been great

N/A

Thank you Candace.

They need to update the rooms. The shower curtain is torn, the plug of the bath tub leaks and there is hair and gunk in the drain. I was not sure the tub was washed prior. It looked clean but I was concerned. There was a red stain maybe ketchup under the table. The chair had a stain on it. There were no cups in the room and to cap it all, they were going to charge $3 per bottle of water. There is no one to help with your luggage. By and large, I will not recommend this hotel except for someone who does not care about these things but oy wants a bed for the night. In that case, there are way cheaper hotels for that service.

A functional hotel near Midway airport. Inexpensive and just pretty average - which is not a bad thing. It just is what it is.

Parking was not included with a room and was $24.00 a night with no prior notice when booking.

I was disappointed that the Restaurant was never opened.

good

Accommodating but did not like the charge for parking and the charge for breakfast.

It was close

Very helpful staff courteous and rooms quiet and clean

Nuestra estadia fue muy placentera, tranqula y muy conveniente por su ubicacion gracias

I liked that they informed me about the parking fee. Although I’m not thrilled with it, at least they told me about it unlike the Marriott.

We always stay here. The hotel is nice and the staff is courteous. It's always clean.

Nice staff