Trianon Bonita Bay

The Trianon property is beautiful. Love love love the pool area!!!

Also Sunday at 7pm till we checked out the next day there was no cable for the tv. I have stayed at this location a dozen times and things are going down.They need to be trained by the Marriott people.

Everything was wonderful

Exceptional

Gym was completely inadequate and too small and cluttered. Slightly apathetic people working front counter/reception - hospitality???

Also, the Trianon Hotel is located directly in the center of the Bonita Springs area; halfway between the south and north end and situated alongside of Highway 41; giving it perfect access to all other local destinations. The professionalism here is unexcelled, and all the Trianon employees are very kind, conscientious and expert in their unique service and duties. I am amazed that it is only rated as a 3 star Hotel...for it is way above and beyond the majority of all 5 star-rated Hotels and Resorts where I have stayed over the years! I can say for certain, that if you have the good fortune of visiting here, you will feel very pleased and satisfied! Come and InJoy! JamesSteven & Muse on the loose...

Room was comfortable and clean. Staff was excellent.

Exceptional

Room needed an update on decor but the bathroom was nice. Mattress was sunken in on one side from use.

Beautiful hotel in great location. Only challenge was smoking allowed at the pool.

N/a

Exterior was very clean and presentable. Staff member that greeted me at the desk was a bit grumpy. Inside the bedroom it was very outdated in comparison to the exterior of the hotel and grounds. Despite the AC being set to 68 degrees, the sheets and bedroom felt very humid all weekend.

Beautiful hotel, great location No courtesy earlier check in or check out.

Superb

I’ve been coming here for years. It’s a great hotel in a great location right next to the Promenade shopping and restaurants. The only thing that really annoyed me this visit is if you arrive early they charge you extra to check in. Even if the room is ready you can’t check in unless you pay the extra fees up to $30 if you’re early.

Superb

Great location, convenient to excellent restaurants and shopping.

The rooms are outdated and musty. Ours smelled of vomit in our mini fridge area. I alerted the front desk. Staff is friendly but we did not receive a resolution to our issue.

Muy bueno y limpio

Excellent shopping and dining options within walking distance.

This hotel is such a treat. It is my first choice whenever I am in West FL. Spacious. Perfectly maintained. Simple luxury. Kind staff and an excellent restaurant. I'm always happy to know I will have the same excellent experience.

Pleasant

Great location

We have clean room.

Beautiful area. Clean room! Helpful staff!

Location

A gem of a hotel in a great location

Without saying, there is a wonderful steak restaurant right in the hotel which the locals frequent.

Location pool spa room one manager poor attitude when asked a question

Todo muy bien habitaciones, Super amplia, limpia, altamente repetible

Wonderful hotel. Beautiful lobby. Located near shopping and restaurants, walking and driving distance. Excellent open-air restaurant on property. The pool and jacuzzi are well-maintained. Small gym but excellent equipment. Beaches nearby. Friendly and helpful staff.

Cleanliness and staff friendly

Great location, very quiet. Safe for a single older woman. Will be staying there again soon.

Excellent room; very nice pool and pool furniture. Only complaint is the very limited breakfast options which you have to pay for, including coffee in the lobby. Recommend a free breakfast similar to most hotels, such as Hampton Inns, and other similar lodging options.

The place its my favorite everything we traveled to Naples area. So quiet (not a lot of kids activities) clean and the staff is helpful. The rooms are spacious and clean. Small fridge, coffee maker in the room. Microwave and big icemaker in the hallway. Onsite restaurants and in the vicinity, some walking distance. Great place.

Great but the bedding mattress needs replacing

Hotel need improvement in the rooms condition, furniture inside the rooms , lamps too olds housekeeping service is not property: the bed arrangements is totally no professional and the collocation of the towels.

The hotel needs improvement in the rooms , air conditioners and objects inside the room . The housekeeper service is not óptimo . The bed arrangement is bad , the towels accommodated without any Stile .

Great location and very clean and quiet. Light food and snacks were not available. Just pop, beer, water, a few basic items.

Great location and very clean and quiet. Light food and snacks were not available. Just pop, beer, water, a few basic items.

Muy buen hotel, para ir a descansar y relajarse. Las habitaciones bien incómodas y espaciosos y la limpieza ni se diga 100% recomendable

Very small outdoor pool

The property has an upscale feel, close to the beach, shopping and dinning.

It’s a classy place for 100 bucks

Nice stay. Clean room and staff always friendly.

The 2nd floor room I was in had the bathroom recently remodeled but the room had old furniture and dirty ripped linen around the bed. The mattress was like sleeping on a rock covered with one thread warned sheet. The pillows were either hard as a rock or the filling so piled that it was flat. The pool was small and looked in need of an update there were many ants around the old lounge chairs. The food was all for a charge and not cheap a Regular coffee you get at any hotel as complimentary was $4! The front desk staff over the Memorial Day weekend was neither welcoming or professional in my opinion. I was checked in by a man who had been eating and licked his finger before doing my paperwork and handing me my keys, not even a welcome. I have never in all my years of traveling have ever been told that there would be a charge to check in early… 3-1 hour ran $45-15 dollars. How can you charge me if the room is clean and ready? The epitome of hospitality is to accommodate the traveler. If the room sits there clean and it’s already earmarked for you , why would I have to pay an additional fee to use it I wouldn’t stay here ever again as it seems they are all about the almighty dollar and very little for hospitality. I seldom leave reviews but I felt that travelers here should be forewarned. Maybe if more people complained management would do the right thing and offer something more than a room to store your luggage. Management what about a room that is clean and Welcoming…

The property was great. Clean, convenient location and the room had everything needed for a good stay.

Location and site are very good. The breakfast wasn't good. There was not free coffee which I believe is very standard. Some of the room furniture needs to be renewed!

The breakfast wasn't good. There was not free coffee which I believe is very standard. Some of the room furniture needs to be renewed!

We will be back❣️❣️❣️

The hotel is very old and that should be kept in mine by perspective yes. The staff is friendly and helpful. Parking is usually full, but that was on a memorial Day weekend.

Superb

very clean and comfortable

It was also surprising that there were no charging ports in the room and no microwave except the one in the hallway beside the ice machine. Otherwise the hotel was lovely.

Good location Couldn’t check in early without a fee

Na

Good location Couldn’t check in early without a fee

Always amazing hotel and staff!

We have stayed at this property several times and it is a great location and great value. They have recently instituted an early check-in fee which we have not encountered before. I get it, if there are no rooms ready that's one thing, but a fee for checking in a few hours early when there are rooms available I didn't care for. We made it work by changing clothes in a bathroom and headed to the beach. Beyond the fee thing,the place is clean and attractive and near some really good restaurants. Highly recommend!

Had a nice time. Would return again.

Very nice hotel at a very reasonable price.

Overall, just fine.

The pool area is great the water is warm and clean well kept. To restaurant's on property really good food.

Convenient for our needs. Clean rooms well sized. Beautiful decor. Bed comfortable. Shower handle fell off during shower. Slippery shower floor. A floor mat for the shower would have been useful.

Convenient for our needs. Clean rooms well sized. Beautiful decor. Bed comfortable. Shower handle fell off during shower. Slippery shower floor. A floor mat for the shower would have been useful.

Great, charming hotel in the perfect location

Very nice hotel, well kept and comfortable with lots of food options nearby.

Stayed overnight, was hardly at the hotel but from what I saw it was beautiful. Very clean and the room was spacious.

I would like the bar to be open a longer. Especially Friday and Saturday.

Classic old hotel. Clean.

Spacious, a deer.

One of our favorite hotels—we’ve stayed there about eight times. The rooms are clean, the pool is wonderful, and the front desk staff are great. I hope to return soon, because it really is a wonderful experience.

Best deal in town during off season. Great location. Beautiful hotel. Only downside is that although the common areas have been beautifully redone, the rooms themselves are due for renovations. Still a lovely hotel, just hopeful for future room updates.

All very nice

All good at hotel, facilities inside and outside were very good. 14 miles north of Naples, but knew that before arrived. Would stay in future.

Well maintained

Accommodations were excellent. Waterfall shower head was awesome. Room was a great size. Pool was wonderful as well. Location was central to shopping and beaches. Will definitely be staying here again next year.

The hotel is in a great location, overall it’s clean however it’s very dated on the inside, especially the rooms. If they would improve the rooms and the common area amenities and modernize them, it would be a very good hotel. I believe that this needs to be done sooner rather than later.

Great hotel. Great location

Needed the carpet cleaned. Carpet had a spot looked like dry vomit and maintenance came and used a carpet scrubber to clean it up. Don’t care for the sheets on the bed. Very thin and do not tuck into the mattress. We're going to the pool today.

We love this boutique hotel. The rooms are clean and spacious It is convenient to several restaurants including two on site. We decided to have breakfast at the hotel this time and I won’t do that again. In the past it was fine but this time the quiche was so strong tasting I’m sure the cheese had gone bad. The coffee was really bed too. For a total of $29 an egg sandwich, 2 coffees , and a horrible quiche Couldn’t eat either of them and went to the cafe next door We will still stay here but won’t eat breakfast on site

Nice pool area with bar

Need to clean pool area.

It was okay. We only stayed for 2 nights. It wasn’t horrible but there was hair in the bathroom and odd smell in hotel. Room has a strange musty smell and the hotel itself does have a strange smell. Pool was small but okay. Beds were clean and comfortable. Small tv. Room was spacious. It served its purpose, and had a nice location but I don’t think we would stay again.

Staff was very friendly and helpful.

Friendly, fast & efficient staff. Competitive rates

Room was very nice. Staff, especially John and Jeff at the front desk, were very friendly and helpful. Pool and poolside eating was very good. The Chop House served Trigger fish as catch of the day and it was very tasty! We would definitely stay here again.

Looks better in the pictures and disappointed only one of the restaurants was open during our stay.

The hotel is good , only need new carpet the room

Beautiful hotel! We were very disappointed that coffee was not available 24/7. There was a Keurig in our room, but no access to free coffee in the lobby at any time. We would have preferred the milk, honey, creamer instead of powdered creamer

The rooms are large with a decor that can best be described as dated aughts mid-luxury - think upholstered chairs, gold toned drapes and dark wood furnishings. That being said, ours were in good condition and we found the room very comfortable. Black-out drapes worked perfectly and air conditioning was consistent and effective. Bathrooms have been remodeled within the past few years and are large, well-appointed and similar to other luxury hotels. Overall, hotel and surrounding property are beautiful and well-maintained. We spent a few days relaxing at the pool and it was perfect. The pool is small, and there are only about 20 lounge chairs and umbrellas, so in high-season, make sure to arrive early if you want to enjoy this. There is a charming bar and grill attached to the pool area which provides plenty of food and drink options for a full day - and can be charged to your room. One nitpicky detail - the breakfast is not much to speak of. Go to DeRomo's market instead.

Everything was wonderful, staff was friendly

This I wonderful hotel. Our 3rd time staying there. The rooms are well appointed and clean. The pool is very nice and heated. The hot tub is so nice too. There is a restaurant on the grounds called Lake House Bar and Grill. Everything we have eaten there is so good. The grounds surrounding the hotel are beautiful with a tropical atmosphere. I would definitely recommend this hotel to everyone.

The pool was on the smaller size but it was still always clean and empty, there’s also a hot tub. The rooms are clean and the bathrooms are brand new. The property was always so well maintained, and the staff was friendly. We didn’t eat at the hotel but we ate at the lake house behind/next to the hotel, and it was delicious and fast paced service!

We always book at the Trianon when we are in the area. The only thing I found wanting this visit was the mattress. It was hard and I don’t remember having this before

Can’t wait to go back!

All was great! Clean.. only thing would be maybe new pillows? Other than that awesome

Staff wasn’t overly friendly or helpful. No breakfast - continental breakfast was microwaved eggs on an English muffin & was overpriced. No laundry or laundry service. Pool was nice. Room was clean.

We always stay in this hotel when we are in that area. We've always asked during check-in if we want room service and we always say yes. However no room service was done during our last stay; when we asked the cleaning lady if she could do our room, she said she was not suppose to do it. So, that was a first. It looks like they were not prepared for the peak season. But we will continue staying there when possible.

The shower had mold and even the shower head. had to clean the shower head before I even took a shower. They did have house keeping come up and clean the shower. But It still had mold in areas that they missed...

It was in a great area close to everything. Felt safe and safety is important. The hotel was clean and the beds were super comfy . Will definitely stay again .

very spacious and quiet room.

Had a good stay.

Beautiful hotel. Great pool and hot tub. Nice staff

Pool and jacuzzicloses at 9 p.m

All was ok except front staff attitude. Short, curt and certainly not pleasant.

Poolside was great.

Poolside was nice and restaurant on site also nice. Location is also great

Great trip! Great accommodations!

The room was spacious, the pool area was clean and perfect. The staff was a little off but otherwise it was a great stay!

the setting is great. lake, trees… all gorgeous. furnishings are very dated but doable. The one real miss is that there is the worst Wi-Fi I have had in a hotel experience in 15 years basically it didn’t exist. But because you are in a hotel that’s built to weather a storm. There was almost no cell reception inside either so it made laptop and phone usage a real challenge.

Nice bathroom but a little outdated otherwise

Loved the hotel! However when I arrived they had me on a totally different floor than I was told on the phone w the hotel and had me in a room w a standing only balcony. And I mean standing only! Went back downstairs and they told me rudely there was nothing they could do! He actually said, “what would you like me to do? Kick someone out for you?” Lady in the lobby went through the same issues as well as 5 other people. Unfortunately I was the last one to check in that evening so I guess I got the brunt of it all! Not happy! Also there was chewed up gum in the nightstand drawer and a bottle of tequila opened behind the chair in the room!

Nice patio area to sit and drink your morning coffee, convenient location, spacious room. Would stay here again

Yes it's a hidden Gem, I would definitely stay again.! I would sell this place to my closest friends..👍😁

Bueno

Nice hotel. Rooms need updating

I stayed here with my elderly mother and elderly aunt. We had two separate rooms on the first floor, and the one facing the parking lot where we stayed was much older than the updated room. My aunt was in across the hall. There was also an unpleasant smell in both rooms, but more so in ours. The à la carte breakfast was a little bit of a mess as it took way too long to order a coffees and a couple of bagels. That being said, the staff was all pleasant, the pool was lovely and the grounds were pretty. It was also in a convenient spot right next to shops and across the street from Publix.

Awesome boutique hotel with beautiful rooms and setting. Two onsite restaurants to choose from.

Updated bathroom, beds are very comfortable, crossed streets, there is supermarket.

Older nice hotel in good condition.Close to everything.

Dis not use

Perfect location, close to everything, beautiful pool overlooking the bay. Walk to bars, shopping, live music

O

Hidden gem with every amenity- well maintained grounds as. Pool, great restaurants, proximity to the Promenade mall with shops and restaurants. Great farmers market on Saturdays!

We have stayed here several times…always reliable. Especially enjoy the Olde Florida Chop House steakhouse located in the hotel. Hotel location is convenient with multiple restaurants and shopping I adjacent to the hotel…we will return!

The poolside area was nice - chairs were comfy.

This is a very comfortable and convenient property with a fun restaurant in the Lake House.

The rooms are clean . Staff ( Front Desk ) not to friendly but professional and respectful.

Clean room

Exceptionally located allowing quick access to many desirable south west Florida exciting locations.

Everything was wonderful, great staff, rooms very clean, inside and outside were spotless. Breakfast was also very good, thank you all!

Beautiful view of the lake from the 4th floor. Extra big room and very comfortable. Great staff. Thank you Trianon for another great vacation!

Super comfy bed, great night’s sleep and loved the surrounding restaurants!

Great location for shopping and dining options. Room was spacious and well appointed. Some maintenance needed on windows but overall very good quality, quiet, and comfortable. Grounds and staff were excellent.

No electrical plus by night stands. Only one plug behind heavy head board.

We loved the outdoor pool area!

It was nice but for a place that offers a fitness room.. the gym was outdated n not enough to offer for exercise it really should be updated n extended people want to do their routines away from home too

We really enjoyed our stay. Staff and everyone was great!

Room seemed a little dated, but it was clean and the bed was very comfortable.

Very nice hotel, convenient, clean, safe. Nice options for dinner in walkable distance. I ended up adding an additional night.

Very clean room pool was clean and laundry service was easy

After two week, charged $45 for a late checkout.Not happy about that.

Beautiful hotel!

Staff was amazing

First floor room was large with terrace area. Room was clean but really needs updating. Fabric chair in room was quite dingy, noticed in last day mold in the air conditioner blower. Room smelled damp and slightly musty upon return each day after exploring the area. Lake and beach house had good food and the area is very convenient to Bonita beach and Lovers key state park.

Clean rooms

All I can say is WOW!!! You have go to stay here, it is amazing!!

The room was meticulously cleaned, beautifully furnished and the white marble and glass bath makes it so hard to go home after 9 days in the Sun. Pool and lake house bar are great.

This was our second stay, rooms have plenty of space, everything was clean. Blankets were alittle thin, and parking is alittle challenging.

The pool was beautiful room was great. Breakfast was expensive and very limited

The room was clean. Furniture was a little old and dated, but in good condition. Great, roomy bathroom. The chair in the room was stained with some black stuff on the arms. There was a moldy smell coming from the air conditioner—I had to wash EVERYTHING in my suitcases to get the smell out. This needs to be addressed as I have seen other comments regarding this. The staff was just ok. We had a question about our bill, and they were quite short with us when we asked to see the manager about it. The outdoor pool was great. Comfy chaises and quiet.

Be sure to enjoy lunch or dinner at the tiki bar . Rooms are tired and could use a makeover.

Very clean and very quiet. Enjoyed the bayside restaurant. Large room and bathroom.

Great

The ocean is not visible. Pool is okay

The room service was absolutely excellent!!! Our time at the pool was wonderful!!!! Exceptional customer service from Heather.

Pool needed to be cleaned

Didn’t get to use any amenities. Only stayed one night. One negative and only one is having to order room service online vs ability to call and order. I had trouble. Btw, John at registration was very accommodating and personable

Nice hotel. Amenities on the property are outstanding

clean room

Lovely

Room was clean, staff courteous and professional Stayed five nights and did not appreciate being clipped for $15 for check in at about 3:00 on my arrival date?

Great all around

Everything about the Trianon was great. It was quiet, the staff was very friendly and helpful, the room was comfortable and everything was clean. We enjoyed eating at the Lake House with the nice views and the food / drinks were fantastic. We loved that the Trianon was central to so much, close to the beach and several public golf courses without having to drive more than 25 minutes. We will definitely return.

Nice stay! Clean room, great staff.

Staff always helpful.

Clean and comfortable, kind friendly helpful staff and quiet halls ….. really a home away from home. Location excellent near lovely eateries and shops in walking distance. Beds comfy cozy for a travelers needed rest! Don’t hesitate to book here!!

Rooms were clean and amenities were nice

Heather at the front desk was great ! The grounds were very clean and the beds comfortable.

Rooms are very comfortable . We did have an issue but changed rooms and the staff are all very pleasant . Especially Heather is very efficient and professional.

Very small room, rude nighttime staff, a shared microwave for each floor, outdated room decor, ridiculously expensive coffee fruit and few pastries in the bar downstairs. Bar staff was absolutely wonderful though on a brighter note for this disappointing stay

The onsite amenities including heated pool and hot tub, lakeside restaurant and proximity to shopping and dining options.

Staff very accommodating Pool heated and clean Hot tub nice and clean

The hotel is set in a beautiful area in the promenade. There are some nice shops and a wonderful Italian market with great coffee, incredible foods and more. The rooms were clean and fairly nice. The highlight for me was the newer upscale bathrooms which incorporated a nice shower, tub and large sink vanity. The staff was very friendly and there is a cozy welcoming room off the lobby that serves breakfast and guests can socialize thoroughout the day and evening. The Steakhouse has a great bar and the food is delicious..

Rooms and common areas very clean. Pool & hot tub was great. Drinks are a bit pricey.

Rooms are superb - clean,spacious and bright with beautiful bathrooms Cleaning staff do an excellent job every day

Convenient location

Also, for well over $200 a night stay, surely you could afford to provide coffee free of charge in your lobby area.i had to pay $4.26 for a simple small black coffee. Leaves another bad feeling toward this hotel. Whoever is doing their marketing should be fired!

Very nice facility and surrounding area. My only complaint was the age and wear of the room interiors. Time for an upgrade on the rooms themselves.

for the money it’s not that nice

Yes

Very old hotel. I appreciate slightly updated bathroom tile but not worth the price. TV is old and has no ability to watch Netflix, movies, etc. next time I will stay somewhere that doesn’t pre-date the Kennedy era.

Excellent. Only problem. Their breakfast offerings do not include any gluten free items.That is disappointing. Everything else is wonderful.

The room seemed cleaned, the bed was comfortable and we absolutely loved the rain shower head in the bathroom. Loved everything about the hotel but our room had a musty smell which was a little bothersome. Hopefully that was just our room and not common for all the rooms.

The staff was very friendly and helpful and courteous

Yes

Not very friendly

Excellent

room was clean and roomy. the only negative is the air conditioner, they are very loud and if you raise the temperature over 68 you will get a musty smell. location is great 5 minutes to bonita beach and many restaurants.

Outdoor pool and sitting areas are very nice, clean, comfortable. Staff at desk were all friendly, helpful. Gym is really bad. Outdated equipment, weird selection of equipment. Dangerous, actually, to put out an un-anchored TRX unit, with zero direction as to how someone might use it. No place to use headphones or to put your phone if watching or listening during workouts. Total deal-breaker. Lobby ok. $6 for a below mediocre coffee also a deal-breaker. Rooms woefully outdated. Cheap foam overly firm mattress, barely any covers. Pillows were ok, maybe too soft for many. No plugs near bed--another deal-breaker. Most of us use our phones as alarm clocks--if you can't (& I mean can't-not just inconvenient)plug in your phone, how do you know what time it is/set a wake-up alarm? Landline and all plugs are across the room. Furniture and flooring clean, but very outdated and a bit beat up. WiFi is TERRIBLE. Have to trek around the floor for microwave--just put them in the rooms! Annoying to carry food around the halls. No signs of where the floor microwave and ice room was--had to walk around the floor with my plate to find it. At least put up an arrow and sign by the elevator-??? Location was fairly convenient. Didn't use restaurants. Bathroom products (shampoo, cond, body wash, body lotion) -only used the wash, which was fine. Ample parking.

Very clean and comfortable. Very nice hotel. Would def return!

Fantastic

Yes

Great location.

We booked this room for one reason was on site dining according to Internet. We saw that it served until 9:30 PM. Then the guy working at the desk told us that it was open until 9 PM. When we went into The lake House restaurant, there was a staff of three in the corner, and no one approached us. He said ourselves. There was a full bar of people who are eating. It was 8:30 PM. We went to staff, after waiting for about five minutes. Staff reported that the kitchen was closed at 8:30 PM, so we went elsewhere. It was very disappointing and inconvenient. We had been traveling all day and understand that we arrived later. Probably would not have chosen this place if the restaurant was going to be closed. The hotel itself is very beautiful and the room was comfortable. We were there for less than 12 hours.

Just all around a great hotel. Main reception area is very nice, staff was friendly, room is clean, small balcony where you can sit off of room, and a great bathroom.

Our room had a very musty smell to it, the air conditioner was loud and was emitting the odor. The bed was comfy!

Room was great but the cheap out on the coffee in the room and the condiments. Restaurants have Great food and portions are large there.

Super value, Stayed in many very nice hotels in the past, this one is among best..

great place

The room was spacious and comfortable. Really loved how clean the room was and the property is beautiful.

Everything about our stay was great except for one thing. In the morning while checking out I opened the curtains to get some light inside. At that point I noticed that the white curtain behind the black out was covered in black mold. I took a photo and showed it to the clerk on the way out, but that caused me some concern. I slept next to that thing all night. Other than that the place was great, neat decor, parking was close, friendly staff, loved the bathroom and shower. TV a little small for 2026 but hey, we weren't there to watch TV.

Pool until 345 pm and went back and he said its not 4 pm and refused to let me check-in so I sat in chairnin lobby and 4 minutes later he let a no other couple check-in at 352 pm. I travel frequently for past 30 years and never was told I would have to pay extra to check In early, I completely understand if room was not ready but this was a little unkind especially at 345 pm when check-in is 4pm. I felt he was unfriendly and he asked me if I wanted housekeeping daily and I said yes but in 4 nights only had housekeeping once. Thank you

The pool

The staff was wonderful. Mike, the night attendant especially. We had one night reserved initially and we arrived a day early and the had a room available. Will definitely stay here again. The bed was amazing!

The staff was great. The rooms were clean and cleaned each day. I enjoyed my stay here and they have a small gym that was easy to get my workout in.

The room was clean and the staff was very friendly and helpful

Beautiful lobby & room was very roomy with a great full bathroom, complete with tub & shower.

Beds & pillows very uncomfortable

The amenities stood out the most and how close I was from the beach and shopping centers

Clean and comfy rooms and staff was great

Great room for the value

Excellent!!!!

Nice hotel, comfortable beds, good location staff was just ok

Clean personal and Inviting with shopping and in-house restaurants. Beautiful Lake on the property gives it the right feel

It was clear that they didn’t wipe down the surfaces from previous guests. Also the rooms were very humid with inadequate outdated systems.

Internet service is extremely slow. Amana heating unit would not deliver heat, just blew air. In all other respects, room very nice, large, good bed.

The room was kept very clean. The location was also great for ease of access to restaurants and shopping.

The early check-in option , but I think that's a hotel policy issue rather than an employee one. Breakfast is not complimentary. Seems like the neo-liberal squeeze is getting tighter, eh?

Beautiful Place, Super Clean, best mid-price place to stay in the area. Staff was the best.

The room was great as well as the amenities!!!

Best hotel in the area. Quiet, clean, and beautiful

I was never told at check in, that I needed to request maid services the night before since they don’t have daily maid services. The reason I was told when asked why my room wasn’t serviced is because of COVID. Come on, Covid has been over for 3 years now.

Staff was nice. Hotel seemed clean but our room smelled really musty.

Took 3 days to get clean towels. Basically no room service till 4th day of stay. Also, important. room smelled musty. Seems like front desk listened to our requsts, needs but nothing seemed to happen. Maintenance was prompt when we reported shoer curtain rod fell down. Will we stay again, probably not.

Very clean room and hotel. Thank you

Yes room was great. Internet and cable was off all the time

Clean room

Room neglected staff not friendly

At check in, lady’s at the front desk were rude and not helpful. Never this experience before, I guess we all have to experience this type of issue at some point in our lives. Any how, Hotel facilities were clean. The room was spacious and clean, bed and pillows were very much comfortable and clean. Bathroom was amazing, love the shampoo and soap smells.

Room was quiet and comfortable.

It is always clean. We are always there. What threw us off is that they were doing renovation and there was nothing in the website saying that when we booked and no one told us, we found out that when we saw the ladders and workers outside our balcony.

Very nice room and great view of the pool

The property was beautiful and fancy for the price, we will stay there again!

Room and staff were fine but charging a fee to check in an hour or so early when the room is ready is ridiculous. I travel extensively for business and no other hotel charges an early check in fee. You can do better.

The room was spacious and clean. The staff were very helpful and very kind.

Nice place to relax. Clean. Convenient to the Promenade. The pool and jacuzzi were awesome! The Lake House is another great place for drinks. Wood highly recommend and we will be back.

Everything was great! We’ve stayed there many times!

Location was great!

Construction

The location was great

This was my second time staying in this hotel and I really enjoyed it. Clean and comfortable. Nice hot tub! Thank you! :)

Have stayed here several times and it’s always pleasant. Room is clean and the staff is attentive. There is no breakfast provided with the stay. It would be great if fresh brewed coffee was available in the lobby,

Blood or feces in the shower trash under the bathroom sink Q-tips laying on the floor I have pictures the back up

Amazing

I had a very uncomfortable room due to a leaky AC causing the entire area to be drenched in water; soak and wet. My allergies were activated all night due to the humidity in the room. I was too exhausted at 10pm to call the front desk and request a room change. This was a very below standard business stay experience at Trianon Bonita Bay.

Air in room at 68 so i turned it up to 74 like we have it at home in N Tampa.

Great staff, pool and amenities. Rooms are a little dated but bathroom remodels are nice.

Everything was pretty good, except that I was charged $15 for checking in an hour before 4:00 PM. Also, there was a very unpleasant musty smell in the room. They moved us to another room, but it also had the same musty odor.

The two at the front desk have no personality they don’t engage any conversation they just answer your questions

Just a very nice place.

Wifi can be improved

Front desk people weren’t friendly. Didn’t like that I had to pay to check in early even though my room was ready. Never heard of that before.

Clean, basic - you have all you need. Great location for shopping, dinning and other activities.

Clean room but could not locate ice or vending

Quiet rooms .

While this hotel is not updated, it has a very classic Floridian charm to it that feels comfortable and appropriate. The staff are friendly and welcoming. The rooms are spacious, air conditioning is great but a bit loud, and it is clean!!! The restaurant in the hotel is very nice and everything you need is within a mile.

We used to love this hotel but there has not been any updating to the rooms, lobby or pool area. Musty smell in the room with the exact same bedding and decor as several years ago.

The hotel was absolutely beautiful and staff was so polite. The room was spacious and very clean. It was perfect for our son's destination wedding accomodations. We enjoyed the on site restaurant and an evening walk around the shopping area. This hotel would be our first choice if ever in the area again.

We enjoyed the pool side bar. Was disappointed I. The front desk staff. Gentleman working the desk was actually rude

yes

The bad: the room smelled of mold/mildew and felt damp and needs to be handled.

Everything was good

This tone sets the mood for the entire visit and makes it uncomfortable to request service. On days when this person is working, I leave feeling frustrated; when others are at the desk, the experience is excellent. I’m leaving this feedback because the overall operation is strong and worth returning to. Coaching on greeting, tone, and follow-through at the front desk would make a big difference.

It was close to things we liked

Great place

Clean room, wonderful staff

I didn’t go.

Great place and very reasonable, great onsite restaurant

And great lakeside bar and restaurant. Had Fish and chips, with malt vinegar offered as well!! 10 out of 10

Awful musty old odor. I complained and they offered to change rooms, but all rooms would have same musty odor. Night before Che k out there was a power drill noise all night/overnight. Front desk claimed no one had access to the room. There were workmen in the hallway and there definitely was someone working in the next room overnight. The ala cart for morning coffee was not staffed Monday morning.

I would stay here again. The building shows a little age, but it’s clearly well cared for. The staff at the front desk were friendly and professional.

Rooms were spacious & was very clean. Loved the refrigerator size. Great idea to have a common use microwave in the ice room. That came in handy.

Great

Recently remodeled, clean and quiet. Fantastic location. Highly recommend.

Quite room comfortable bed and very polite staff.

The property was dirty smelled bad. Did not like the room at all

Great experience and would come back anytime!

Only stayed one night. It was a travel day. Loved it. Will stay again next year

The realm was great! The walk-in shower in the bathroom was amazing! The staff all through the hotel were friendly, helpful, and knowledgeable. The food at the on site restaurants was delicious. The pool was relaxing and clean. And you could walk to the nearby promenade.

Great location with shops and restaurants nearby. Rooms are very clean. Staff friendly.

I was there for only one night. Everything was very good

The first room had an issue with the air conditioner, but the staff were quick to find us another one nearby on the same floor. The hotel common areas were clean and convenient and the free onsite parking was a plus. Overall we were happy with the value and if we find ourselves in south Florida again, we’ll be sure to return.

Staff was great especially the young gentleman attending the morning coffee and bagel bar

There was a weird smell in the hallway and foyer - also the shower door handle was loose

Easy drive to Hertz Arena and the property has two restaurants on site, and a few more at walking distance. It’s a lovely property in a safe area.

Very clean quiet and staff was very friendly

✅

friendly staff

Love the staff and the Lake House restaurant!

Very nice!

LOVE the bathroom!!!

Great location , very nice place , good restaurants

Enjoyed my stay, staff was professional. You should have coffee available in the lobby for guest. The coffee makers are junk in the room.

Room was clean and comfortable. Requested room service and all I got was basically new towels. Nothing else seemed to have been cleaned and the bed was not remade with fresh linens. One of the mornings we were waken by hammering and jackhammering in the room above or next to us that went in for quite some time. It started around 830am which isn’t too early but for those sleeping in on vacation it was not how I wanted to be awaken.

Lastly, as a single woman, i didnt like being put on the ground floor and i certainly didnt like the front deak guy saying my room number out loud for someone else to hear. The next day i brought it up to the front desk again and was given a different room on a higher floor, but it was clearly annoying to them given the tone that was used. Oh and i one more thing...it said when i booked thay breakfast was included- it is NOT! When i asked about it he told me it hasnt been free for 15 years and i didn’t know what i was talking about. So, ok, starbucks is less than a mile away, they weren't going to get any more of my money at the Trianon. It is what it is, just will find another place next time.

The hotel is very beautiful, clean and organized, it is very quiet and has a beautiful view, my family and I loved it.

Ron

Very spacious room Clean and new, bed super comfortable Customer service is amazing, so polite and helpful. Would highly recommend

Beautiful hotel. Very friendly staff. The food at the two restaurants on the property was absolutely delicious.

The room's furniture, fixtures and fittings were a little dated, but clean and everything was in good condition. The staff were all super friendly, efficient and helpful. The outside heated pool and hot tub were both great. There are two restaurants onsite, snacks & drinks in the lobby, and a large shopping plaza - with restaurants - a 5-minute walk from the hotel's front door. There's an ice machine and microwave on every floor. In the room, they have a small refrigerator, coffee machine, comfortable bed and reasonably quiet AC. I would visit again.

Nice location for what we needed it’s a beautiful hotel very clean friendly staff def stay again

nothing

Property and staff are first class! Dinner at the Old Florida Chop House was wonderful! We thoroughly enjoyed our stay and will be back!

Great stay

Nice hotel, very clean and fantastic location

Shower heads could have been clean but my stay was okay overall

Staff was very nice and the room was clean and quiet.

Awesome stay!

The only thing we did not like was the beds and the TV Otherwise perfect

Can’t wait for rooms to be updated

Nice property

Friendliness

Another excellent stay at the Trianon. I’ve been staying at this hotel since 2018 and it has never let me down. Super clean rooms and very professional and friendly staff. And the price point is amazing!

Great hotel, but they should ban music in the pool. There were people in the jacuzzi with speakers, another in the pool, and music from the bar. Including people with giant coolers. They should pay more attention to the pool because people go there to relax.

beautiful.

We loved it! Our room was so spacious and clean. We will definitely be back.

Conveniently located with nice pool area with restaurant/bar. Also liked the multiple shops and restaurants right next to the hotel, with the open market on the weekend.

We love this area and have stayed at Trianon several times as a getaway.

The visit was average. The area was nice and the outside of the building was nice. The room was clean. It had everything we needed. It was quiet. We had a late lunch at the small grille on the premises. The burgers were good and the server was cordial. It was a nice stop for a day of Florida sunshine and travel.

The hotel is in a great location, quiet, close to everything...across from some nice restaurants. Only complaint..they should offer a continental breakfast...included...with hotel stay. Or iption...to purchase...for a reduced fee with stay..

Very nice, great value.

Charming hotel with nice swimming pool and great breakfast.

Our go to when in the Naples area. Beautiful rooms, great pool, wonderful staff, and awesome outdoor bar. Only issue this time was asked for an early check in by 2 hours- I understand they’re not guaranteed- however when guests are waiting don’t think it’s too inconvenient to tell the housekeeping staff especially when working on that floor at the time to start with the room we wanted then continue on cleaning the rest of the floor. Not a huge ask here. This as opposed to working one end to the other and yes our room was at the other end…little common sense and customer service goes a long way. Chaulk it up to an off day.

First time visiting bonita springs and this hotel was great quality for the price. The room was spacious and clean with a great view of the lake. Loved the bathroom. The staff were friendly and very helpful. My only drawback would be the gym is a little outdated as far as the equipment, especially the treadmill and nowhere to put your water or your phone on any of the machines but it did the job.It would have been good also to have a spray or something to sanitize your area after you are done. I misunderstood breakfast being included- there is actually a charge but apart from that great stay- would definitely come back.

Staff was very responsive to minor maintenance issues.

Across the street from restaurants and shops.

Bathroom had quite a bit of hair in bathroom tub and on floor.

The property was clean. The bathroom was big and well decorated. Fridge, Coffee in the rooms and the hallways were clean & clear plus the elevator was fast. Would stay here for business again.

Next time, not go

Place was nice, but would have enjoyed a non smoking environment. Could not enjoy the balcony because of smokers, and the downstairs patio are because of smokers.

Our room STILL had carpet which I think holds odors, as the room has a musty AC smell but the AC looked newer.

We only stayed for one night as we were just passing through, but the staff was very attentive and kind. Everything was clean and comfortable, and we felt very well taken care of. We would definitely recommend this hotel.

We stay here like 5x every time get better and better .

The staff was not welcoming and put out by my presence. He took my number to let me know when my room was ready but never called. One gentleman was very kind but the other two staff members were rude and laughed when I asked if my room was ready.

Good

I thought this place would be much nicer, they need a renovation. I stayed on the top floor and for just one night I didn’t hate this place but it just needs to be updated. Some times a place and be clean but because it looks dirty cuz it’s old. It was an okay stay, probably would have been better if the lady at the front desk didn’t act like I was not supposed to be there. Weird check in.

Really nice place. Really nice staff!

I would be great if there was a full breakfast menu .

Good

La habitación era amplia y muy confortable con una decoración muy agradable . El baño impecablemente presentado y muy nuevo con detalles de lujo . Estuvimos con mi esposa muy a gusto

I love going to the Trianon it is a great place to relax and recharge.

Super clean . Very comfortable. Spacious. Front desk attendant could be more friendly but all and all excellent place

Pleased to see room renovations in progress.

A very safe place to stay overnight

Hotel muy tranquilo,habitacion amplia y .uy limpia

This is my family's 2nd visit to the Bonita Bay Trianon. This is our go to hotel in the Bonita Springs area. It is very close to Naples, Ft Myers, Sanibel and Captiva. All around great place to stay

Very nice

internet access was very poor. one to zero bars, pool is small . everything else was excellent.

Old. Rundown. Air conditioner made constant noise. The handicapped ramp was stapled to the floor. Cracked tiles on the bathroom floor. Pillows need to be replaced. Was so bad I wouldn’t take a shower there. Doesn’t look anything like the pictures. Don’t be fooled.

Front desk customer service usually are not as friendly a hotel of this caliber should have, but the place is just beautiful. The cleaning ladies make up for what the front desk lacks, they were very friendly and always willing to help us.

I have been staying at the hotel every time I’m in the area 💫is Wonderful from location to comfort ,everything you need is so close by👋I really like the Hotel🎯

Bedbugs tore me up during my short 3 hour nap.

We enjoyed our stay at the Trianon. Excellent service and very clean. 5 star rating

I have stayed there 4 separate times and I love the place

Better than I expected fo a Hotek that was under $100 a night. Room was good size with a nice view. Bathroom was remodeled and really nice. Beds were ok. Pillows were just ok. No free breakfast but not a big deal for the price. Area around hotel is super nice and lots of stuff to do. Also close to beach

My stay here was wonderful as always. I have stayed a few times before and I absolutely love it. The location ia perfect the staff is so wonderful and i love the space the rooms have. The amenities are also very nice.

Spacious room, quiet sleeping, large bathroom, comfortable bed, location close to beach, places to eat

excellent area

Needed looked at: Blood stains on back of bathroom door. Blood stain in sheer curtains. Few ants in the room.

Very clean and friendly staff

Let me start by saying I’m a hotel snob. I want to feel like I’m in a clean hotel and also a safe hotel. This hotel exceeded our expectations! Restaurant was delicious, parking super easy and rooms very clean and comfortable! Hope to be back soon!

Clean and quiet, near stores and the beach.

Restaurant on lake

I’m reluctant to share this GEM! Because I don’t want to see it overpopulated…although a little outdated it’s my favorite place by all means.

Great place