Hampton Inn & Suites Camp Springs/Andrews AFB

Pool was out of order, which was very disappointing to us. But hotel was nice otherwise, I liked that we could log into our netflix and such on the tv. We got a suite that had 2 beds and a sofa bed, the room was large!

What

the front desk is disgustingly rude. Refuse to even look at your when you're asking FAIR AND JUST questions. Was not honored as a hilton member.... no pillows for my pun or couch and when i and for a blanket they told me to take one of them off the bed

Superb

Clean rooms. Gym facility clean. Day time staff is friendly. The indoor pool was cloudy and cold. Night shift front desk lady was rude when asking for clean towels.

Very poor

Had suite it was awesome

Overall we were very well pleased with our accommodations sans one thing: The faucet in the bathroom basin had terrible water pressure, took an unacceptable amt of time for the water from the faucet to eventually get hot. Otherwise we were totally happy with our room !!

Exceptional

You don’t pay for parking that was a good thing

Exceptional

Everything was great Nothing

Staff were very friendly and the room was very clean. It was perfect for a family of five. Would definitely recommend.

Staff was kind of cold. Faucet had problems.

Great stay

Nice breakfast Cold coffee in the coffee hoppers on arrival

Exceptional

Clean rooms, good breakfast. Close to the metro. Nice stay

I enjoy the breakfast every time I stay there.

Exceptional

Lady at front desk was rude, did not want to help

Great location Lady at front desk was rude, did not want to help

The staff Ants at the coffee station. My bathroom door knob came off our first night.

Ants at the coffee station. My bathroom door knob came off our first night.

2nd stay in a Hampton Inn and suites. Met my basic requirements. This room got cold and thats a fantastic thing. Helped me have a good night's sleep. Room set up was very good.

Staff Beyond and above it would be nice to have bacon and sausage on the buffet rooms with immaculate parking was painful

It would be nice if they had bacon and sausage on the breakfast buffet staff Beyond and above parking plentiful room immaculate

Room was clean, staff was very helpful & kind. Breakfast was good & parking was also great

Very clean, and comfortable beds! The pool is ice cold

The pool is ice cold

Good

Exceptional

Pleasant

The room was quite comfortable and large, clean and spacious. The breakfast was pretty good. I didn’t like that the pool wasn’t working properly. The water was cold when it was supposed to be warm since it’s inside the building. That was the main reason why I chose that place.

Nice

I enjoyed my short stay

Great thank you staff and hotels

No smart tv, mattress was hard and uncomfortable, and incidental fee was $150, that seems like a lot when my credit card is already on file.

Perfect stay

Everyone was nice and everything was clean

Wouldn’t stay again. Just a trickle of water in the bathroom sink. Room wasn’t ready at check in (3pm), washer and dryers not working in the laundry.

Linen on the bed wasn't clean

The room was clean but the shower nozzle did not work properly. Front counter customer service was subpar. Breakfast was not fulfilling. Parking was easy but filled up fast.

This hotel is very clean, and the staff was great. It’s a good place to stay.

The staff was accommodating, the hotel was clean, my family and I had a great stay.

I recommend the hotel. Breakfeast was good just sink in room was pretty soft coming out in one of the bigger rooms. Nothing horrible. I d stay again. Parking is bad at night in weekend barely got one

Stayed for basketball event. Nice stay for a quick getaway with family.

Parking was somewhat complicated. It felt like not enough for the amount of people there.

Did not eat. The parking was good. The iron in my room did not work.

I paid extra for this hotel because it had a pool, only to be told at check-in that the pool was unavailable. I paid a down payment at the door for security and I was told it would be refunded but only received half. I had also noted ahead of time that we had a dog, yet was later charged an additional $75 that was not refunded. Staff was friendly, but the lack of communication and incomplete refunds were very frustrating. I would not stay here again.

Second time staying here and I have no complaints.

Breakfast was good. Had no issues with my car in the parking lot. They have security in the parking lot throughout the night

The room was very clean and amenities were in good condition.

Breakfast was good

Before you book a stay at this Hampton Inn, please do a Google review of this General Manager, James Hodges. His ego was on full display before I even arrived at the hotel, when I simply called to inquire about the courtesy shuttle and the ego never stopped. Any question came off as an inconvenience to his time. His night team reflects his poor personality. I have been using Hotels.com for over 15 years and have 80+ bookings with them. This is the first and only time I felt a need to reach out to them to let them know of the poor customer service we were receiving. Too many issues to mention, but here is one that will show you the type of person you can expect. On a shuttle ride to the train station with me and my family, GM James Hodges was our driver. As I always do anytime we get into a vehicle, I confirm with my two boys that they have buckled in. On this day when I asked, my 9 year old said he was having trouble buckling in. Most human drivers would have stopped to ensure everyone was buckled in, not this guy! He just kept on going. Luckily my son was able to get his seatbelt buckled shortly after saying he was having trouble. Just an fyi, the pool is closed and has been for months. PLEASE read the reviews on Google before booking this hotel. There are 2 other hotels in the same plaza for essentially the same price. You should not have to deal with this tyrant.

Pool was closed and pillows were horrible!

I guess for the price.. you get what you pay for... big room decent beds.. comfy couch the basic essentials...what i hate was their breakfast.. it wasnt organized.. the food was not properly cook specially the eggs.. such a big metal tray and soo .little scramble uncook eggs...no bueno!!. Their washing machine sucks!.. and out of all 3 recepcionist i saw.. the spanish one was the most polite and good vibe.. ..they told my wife the pool was not in service yet i saw kids jumping and swimming.. that made my kids feel sad. Poor communication in that area!.

Parking was very easy and

We booked it because of the pool, it was closed and no comments were given to customers. If I knew I would never book it. Little bit ruined our family vocation

The room was nice and spacious for a family of 5. Staff were nice enough. And breakfast was good with lots of options. Highly recommend for families, specially if you’re are visiting Washington D.C area is really good option. About 20 minutes away.

the room is clean, the guy front desk is not nice. , the pool is nor working.

The indoor pool was out of order.

Breakfast menu was good. Parking was good. Difficult to access Wi-Fi.

Room was clean but one elevator was down

Staffs (frontdesks) are not so accomodating

Great service.

El personal excelente y muy amable. Lo único que me sorprendió fue que la piscina estuviera cerrada, fue una de las razones para escoger el hotel y en interné no se informaba que estaba temporalmente cerrada pero en conclusión fuen buena la estadía.

Clean room

J

Did use the gym or the laundry. Hallways looked like garbage. Lights broken and the carpet needs to be replaced. Staff at desk had the nerve to make us sogn a document saying unless room was inspected at check out they would keep my deposit. Also only the people on the reservation were allowed in the room. No parties, I was there with a five year old for dance competition. I have never seen that in a Hilton hotel. Deposit is higher than usual for incidentals.

Check in and rooms were fine. Cops were called twice while we were there. I wish we knew the pool was closed, it’s listed on their website but I didn’t see it on hotels.com so that’s my fault. During check out the front desk lady acted like it was the biggest inconvenience for her to make me a key to grab our car keys that we thought we forgot in the room. Overall, not terrible but wouldn’t stay there again.

Okay

Very clean rooms and big rooms

Sierra at the desk was very nice and accommodating . Other staff was very unfriendly

Breakfast was good. Sad that the pool wasn’t working when we were there. Elevators were quick getting to the floor. Halls were quiet though there were a ton of people there. Unfortunately all of the doors but the main door were broken which led to having to park unsafely closest to the front door.

Staff very nice room nice and clean

The room was clean and nice but the breakfast is ok all they serve is pork meat I don’t eat pork and the boil eggs where cold

Large comfortable room.

Room was in good condition

Yes it was and staff friendly.

Nothing

Clean rooms, excellent staff!

Lovely rooms and breakfast.

The cleanliness of the room

The room was clean and nice. I wish the heat got hotter or at least I could’ve been able to adjust the temperature. The breakfast was also good.

my daughter had the best birthday weekend ever , thank you all so much

The staff is very respectful and very helpful the rooms are always nice and clean

Very nice hotel, very clean and comfortable

Pool was very cold

The room was good and in walking distance to restaurants. Right off interstate

My stay was great!! The hotel staff was pleasant, the hotel and room was spotless.

The hotel was clean, beds were comfortable, nice quiet location. I will stay again.

Room was clean and comfortable. The front desk clerk has a nasty attitude. Chewing gum looking at me like I’m there to stare at her. No hello, after I stated I’m here to check in , she says I need you ID. After she finishes just hands me the key card, not saying your room number is, no here’s the wifi code, no breakfast is served, just handed me the key card with a stank attitude. Besides that everything else was fine.

The night we came in the receptionist was super rude with us. Almost like she didn’t want to be there and we were the problem.

The front desk clerk at check-in, with the braids was not friendly. But Seirra at the front desk was very helpful and inviting. Breakfast was good on the day that I had breakfast.

The staff was plesant and helpful. Nice size rooms and great breakfast

Everything excellent

Very convenient , clean room

It was a nice hotel, staff was great

The room was spotless it was more than I had expected. I appreciate everything about my stay. I look forward to staying there again.

Yes the breakfast menu was fresh and the parking lot was safe too and the hotel was clean as well too.

The shower is not good enough.

Room was really clean , very comfortable too

The TV cable service was terrible! The service would freeze and shut down! Terrible!!! There was no body wash in the shower dispenser.

The room was very clean, smaller than anticipated, but very comfortable bed! The staff was amazing and I had trouble at check in but they were very patient, efficient, and very understanding and helpful. The shower was very spacious, and the breakfast was ok. Their coffee was amazing I kept going down and getting more!

Room and hotel was spotless and comfortable. Would recommend. Was disappointed that the pool was out of order

Was very disappointed about the pool not being heated. Most indoor pools are heated these days. The rooms was great size, pillows could have been better. Just very hard to entertain kids in DC and not enough food places close by.

Bathroom door was broken. We were locked out the bathroom a few times

I already made my concerns with the manager on duty. All need a course in hospitality and courtesy.

Satisfied with the area, staff on check in was amazing (it was late night but still amazing service) and overall a quiet weekend trip that was much appreciated.

Property was great and friendly front desk staff..pool was being treated so the kids couldn’t enjoy that but still had a great stay

My stay lovely and peaceful

Carpet in the room could've been vacuumed better. Beer bottle caps was under table that was noticeable if vacuumed.

Never Again!

Everything was great with our stay!

Very modern. Very clean. Easy check in. Very kept property. Food is good.reception staff need to smile a little bit..

The room was ok. I saw a few stray hairs in the bathroom and shower. My overall stay was ok.

Good staff clean hotel great for my overnight.

Nice hotel.

Hotel is clean, offers a decent free breakfast and has a small fitness room that well equipped and maintained. The only complaint I had was the person checking us in didn’t provide a warm welcome. Other than that, it was nice.

Overall, I frequent this hotel because of convenience but I'm tired of being talked to any kind of way or treated a negative way. I'll just in the better area for better services with the convenience

Clean, spacious room.

The stay was fine once we got situated. We had to switch rooms because the first room door would not lock. We transferred to the 5th floor. The room was nice however there was mold on the ceiling in the bathroom. A gentleman came and painted over it. The room was suite 504

Upon arrival the receptionist was very unfriendly and impersonal. She gave me our room key, never gave us directions how to get to our room and didn’t inform us about check out time or any other helpful information about the hotel. Her attitude was nasty and unwarranted.

We were down there for my great uncle funeral service. Everything was wonderful. No complaints.

Great stay

The breakfast is very enjoyable.

The hotel was spacious and clean everything up to par

Clean facility, spacious rooms and variety for breakfast.

The bathroom tub was not draining properly.

The bath towels could be larger.

The place was clean and I felt secure.

The pool was ice cold for a indoor pool

Our stay was just ok, the room was quite dusty, the thermostat on the wall didn’t work had to manually change the temp by the controls on the unit, shower head was broken and sprayed water everywhere. My husband had to tighten it by hand and change the sprayer direction. Toilet seat had hair on it and cracks in the porcelain. I cleaned and disinfected the room myself with cleaner I brought with us. Sheets were too small for the king size bed and turned the wrong direction to force the fit. Water in sink had to run for 5 mins before getting hot. The staff were delightful and the pool area was nice. Breakfast was amazing! There was vent outside of our room that was very loud blowing warm air in the hallway.

Great place

I was unhappy that we could not change to two beds.

easy access. simple contactless check in process and use of blutooth keys on my phone is so nice.

The stay was great. We had an issue checking in. They could not find out reservation and the gentleman that helped us kept insisting that our reservation was not prepaid. He finally found the reservation and the rest of the night was awesome.

Not worth 500$

Very nice.. the room was clean and very spacious

We stayed here for the Beyoncé concert it the room was lovely comfortable and spacious. We had one issue that was corrected immediately. Staff is very pleasant and rooms were clean. Parking was easy and the hotel itself was clean and quiet.

I enjoyed how spacious my suite was. It felt clean and was both convenient and fairly priced.

Very Good

Very clean. Pretty quiet

We had a great stay. Highly recommend!

Na

We had no issues. Stay was comfortable.

Nice spot and close to the national harbor

Very clean and nice

The service

It was a family trip to D.C. When I arrived for check-in, they wouldn't accept my deployed husbands card, that was used to PRE-PAY for our room. He was initially supposed to join us, but ended up deploying. I video called my husband, they would Not accept his verbal ok. It's ridiculous that they wouldn't just use the card that was used to pay for the room, that I had in my hand. I have used the same card for traveling for years. Very poor customer service as well.

My room selection was the problem with the property and Expedia and was a huge problem with the price and not getting what I paid for

Nice place

Friendly staff and quiet room.

The room size was great. There was also a good variety for breakfast.

Always love the tranquility of the hotel.

Stayed here with my family during our trip to DC. The hotel was clean and comfortable. I gave 4 stars because the pool was extremely disappointing. Water was cloudy and way too cold for an indoor pool. But if the pool doesn’t matter to you, it's a great place to stay.

The check in process was quick and easy. The room was clean and comforting. I slept all night peacefully.

No problem at all

Room was clean, no issues there. Everyone was polite and friendly. Pool area was very poorly lit, pool was freezing, breakfast was hot or miss each morning we were there.

Everything was great except for the pool, it just needs to be cleaned!

The staff was very helpful

The stay was good! Breakfast stop at 10 AM which is a plus! The pool was so small and very noisy because of the space. If you needed more washcloths you had to bring the ones from the room and they were only giving out 2-3 at a time. But everything else was good.

Good

Our family frequently visits this property and are pleased. Great location with comfortable beds. Staff is friendly and helpful.

Nice and quiet

As we had a family gathering, I asked for a later check-out, I was extended only 1/2 hour, I thought it could have been 1 hour at least

The staff was very friendly and helpful. The room was clean. We were not given the kind of room that we had reserved online.

Very clean and comfortable. Quiet area. Great staff.

Stayed here for my daughter's cheer competition and it was a nice stay. The pool was iced cold and there is a weird thing where if you take the room key out of a holder next to the door it shuts off the power in the room so... dont do that lol

Rude staff, times for the pool were inaccurate, we were were woken up in the middle of the night be a security guard accusing us of smoking. We were made to sign a waiver to get into our room. That's never happened to us during our travel before.

Great room, clean had everything except the pool was really really cold.

The property was in very good shape. The employees were great except for the one front desk person. She might need a hospitality course. She wasnt rude just never smiled and didnt speak up..

Nice room.

Clean and close to everything

Tenía un evento cerca de allí y nos hospedamos para utilizar la piscina en tiempo libre. Cuando llegamos tenían un cartelón que la piscina estaba en mantenimiento. Un poco triste para mi hijo.

The staff did not have a pleasant attitude. I stayed one night and the hot water was ice cold throughout the building. My family and I had to take cold showers in the morning which was terrible. The staff were aware of the issue and there was no urgency to get if fixed. The breakfast was good with different varieties and the room was clean. The lack of hot water ruined our trip. And there was no explanation as to why the water was not working.

It is good.

The hotel was convenient for our visit. The room was comfortable and clean.

Everything as expected at a Hampton Inn. I'd give it 5 stars, but it was under construction while we were there and we didn't have curtains over the windows, so that was an inconvenience.

Property under construction, pool was out of service and the breakfast was awful

Very quiet and breakfast is very good

Great place to be. Very comfortable

Great place to stay, close to the stadium.

All

The room and facilities were very good, but the breakfast buffer was poor. There was no yogurt, muffins or bread. The bread tray was there, but it was never stocked.

The hotel was very nice and clean, however the indoor pool was extremely cold and would have been great if the property had a hot tub. Breakfast was really good, the day time staff is much friendlier than the night time staff. I would definitely stay again with my husband and children for a family vacation. The hotel is currently under renovation and I can’t wait to see the new outcome.

Pool was not heated. Wifi did not work. Couldn’t use the fire stick because WiFi would not connect. Breakfast was on par.

very good experience

The shower leaked and the bed was too hard

Very great service, family oriented and felt safe. Room was booked on Friday and didn’t experience any issues. Hotel is very close to restaurants, gas stations and metro station.

Hot water from the sink took a while before it heated up. Service staff at the front desk and cleaning the room were very good.

The front desk representative was sincerely apologetic, along with letting me know I wasn't the only one complaining about the water temperature. I would have given all 5 stars, because my stay was above and beyond pleasant. Maybe a newer boiler/HVAC to handle a full hotel pf guests taking showres and doing laundry in the very near future is planned.

When we arrived on Nov 29, which was my birthday everyone and everything was great. I got to my room it was cold the heating system wasn’t working so I called downstairs. They sent up the front desk clerk who tried to convince us that it was hot in the room. Then he told us he could move us, but it probably would be the Sam way in the other room. So I said I wasn’t moving. Went downstairs to get blanks to cover the heater still it was cold. About 1245am I went back downstairs spoke with the General Manager he came up and tried to do what he could but it was still cold. He removed the face of the heating unit plug in the until and the heater starts to work slow. He asked us did we want to move! My sister said it’s 1am and we are in the bed no we are not moving. He assured us that we would be moving to another room in the morning. He left the system on 72 degrees still blowing out cold air. It wasn’t until I put the heat on 97 degrees that the heat started to come out! We never received a call to be move. I received texts asking how was my stay and still no one said they were moving us.He assured me that I was going to get a discount on my stay. Walking away still paying $400.46 to sleep in the cold and receiving constant lies was ridiculous on my birthday! At check in I was assured that the rooms were renovated. I will never stay at this hotel ever again! When I check out on Sunday the receptionist was nasty as well.

The property is close to where I was visiting. The property was clean, breakfast was just okay, not many places to eat around the hotel.

Stay was fine but hotel is isolated.

Cons: The pool was freezing. The breakfast was underwhelming. Had to really hunt for a restaurant for dinner.

good place

It was very comfortable and quite

Need to repair hot water heater, water go,s cold when using the plumbing, the hotel was not able to fix it.

Everything and everyone was awesome

It was very clean, staff were very friendly. Only small issue we had was the pool was absolutely freezing and we traveled and chose this hotel to swim, too. Everything else was awesome.

Great staff , friendly and professional! Easy access in and out. Good location for our needs

I wnjoyed my stay as always

It was Perfect in every way, clean,friendly,safe and great breakfast too.

Indoor pool was not heated and that shouldve been specified on website. Pool was not clean and dirty towels lying around.

The room was clean, beds comfortable, staff very friendly, decent hot breakfast. We did not have hot water Thursday night and Friday morning of our stay, but it was fixed by Friday evening and the manager gave us a discount for our inconvenience. There are not really restaurants or stores in the area but we were able to use delivery services. It was convenient to major highways/interstates.

The bed was comfortable, which is what matters the most to us but we were disappointed in the breakfast that everyone raved about in past reviews. The scrambled eggs were wet and not appetizing at all. The bacon was so hard and crunchy that I almost chipped a tooth on it! I asked if they had another kind of yogurt and was given expired yogurt. The lady who checked us in was not friendly. She didn’t greet me or explain anything to me. She acted like she hated her job. If you hate it that much, don’t work in customer service.

My stay was ok. Not amazing, just ok. The toilet had visible specks of something, so I went to my car to get a bottle of spray and cleaned it myself.

A beautiful place to stay . Everything was great!!

The check-in lady was not very welcoming. There was no decaf coffee and there was no offer to make us any. There was little to no hot water on our second night.

The hotel was fine. The front desk staff were very unfriendly.

Well they were in the middle of remodel so the nosie and inconvenience of the parking as well as a horrible breakfast

You can tell remodeling was going on, new carpet smell, halls clea as well as the room. Still a strong smell of marijuana everywhere outside but guess that’s to be expected at this point. Only thing that up set me is the front desk clerk almost felt bothered by having to deal with us. We were very polite and he was not to be honest. Being a late check in, I get it, but if working late bothers u, change shifts. The only thing I am very upset about is I told the clerk I was a reward member and he told my wife and I it didn’t matter because I booked the third party. Now, I have done this in the past and I have never been told this ever let alone with attitude. Regardless if I went third party, I still spent money in your company. I am not one of ur largest rewards members but I count, at least I thought I did till now. Perhaps time to change rewards companies. Very disappointed.