WoodSpring Suites Washington DC Andrews AFB

I which i can give this place a negative 💯. Very terrible place to go. I wonder how/why this place is still in business. It looks like if care is not taking people can be adopted in this terrible place. Please DO NOT go here no matter how cheap the price appears! It a trip. Safe yourself by adding few dollars to your money for much better place. Be warned!!!

Its an okish property. Room floor was not clean. Other than that everything was ok. It is the cheapest among the nearby hotels

I couldn’t get a room after reserving online

There was so many roaches there the place was horrible and rundown but the safe was nice

The room that I booked was unavailable and they gave me a room with 2 queen bed. The dresser was falling apart. The entire hotel smell like food even inside the room. I didnt stay and asked for a refund.

Absolutely disgusting with roaches everywhere. The staff was kind but not much they could do about the place being horrendous. It was so bad we booked another place the second night. Biggest waste of money.

Before taking payment.

It was close to my event venue. I didn't like that there were roaches very visible soon after we walked in the room. The bathroom sink and toilet were clogged. We had to get a plunger and unclog them in order to use them. When I told the Conceriege, she said she would put in a work order. This is truly unacceptable. To all the Military who serve and protect our great U.S.A. , it is a disservice.

Yes my only complaint for this is the pillows, bring your own pillows

One entrance

👌

Reserve my comments until AFTER my stay.

Staff was nice and friendly. That's pretty much the only positive. The negatives....first there were roaches. Secondly the water went out. And then the elevator went out.

It was near to my event. The sheets were filthy. The mattress was so thin, I placed the pillows the long way and slept on them.

Needs good airflow in the hallways

Old cracks and it smelled.

The location of the property was good . The hallway stink , beds was uncomfortable, the rooms could have been better

The smell was horrible. Saw roaches and what looked like the husk of a bed bug.

Hotel sold out. No vacancies. I did not stay. Waist of time.

Needs cleaned and updated.

Had roaches and charged for tissue

2. Rooms are only cleaned bi-weekly. 3. Room only come with 2 bath towels if you need to change them out before you stsy endeds you either wash them your self in the their laundry room you have to pay for it or you can pay $10 to get new towels everyday day but that dont have enough towels to go around. 4. You can hear everyone and everything all hours of the day. 5. You have to deal with bath room ceilings leaking through vent from room about you. 6. Your door lock may not work properly, was in room 319 key card didnt not work on door to room but work on all other doors, management was the only one able to unlock the door us the whole 10 day stay we were there.

Everything was great

everything in premises are not recommended for travelers, looks most of guests are temporary resident. Even there is no hair dryer in bathroom, so I cancel one night and moved. hotel staff are helpful to cancel, and also late chekcin in 2am in the morning.

Location The staff, no towels or washcloths in the bathroom, doors were constantly getting stuck, the safety latch on the room door was broken

Location Housekeeping

The rooms should have been cleaned and disinfected

One word roaches everywhere and people are clearly living there very dirty! Not well kept

Cleanliness is zero.

Most staff was very helpful but there is 1 bad apple. More like a PJ building than a hotel.

The price All of the unnecessary activity outside in the parking lot

I did not have a shower curtain in my room the floor was dirty place was a mess

The fridge leaked on the first day, and because it’s tightly fitted against the wall, we had to clean it ourselves. The fridge container door was already broken when we arrived. Floors were not properly cleaned; the area under the bed still had debris that needed to be swept. We unfortunately had to use DoorDash for most meals and left 3 bags of trash (checked in the morning for room service staff, but didn’t see anyone). Overall, I’d rate this hotel 3/10—only because parking is available and there are convenience stores nearby. If you stay here, make sure to take photos, as refunds may not be given.

The staff was nice After checking in and settling into the room I found at total of 9 dead roaches which the last one I found was when I got up to use the bathroom came back moved a pillow it was on it back already dead idk how it got there because there was nothing in the bed when I laid down.. the smoking room smelled so bad from cigarettes I had to spray it with my body spray just so I could breath later I had to keep a window open. I went to tell the front desk about the roach I found dead and the lady had the nerve to say this is why ask you to do a walk through she said even though you just found them.. yea that is crazy the blended in with the floor and they all where on their backs she brushed it off like it was normal(i thought I booked for two nights but I didn’t ) she asked if I was extending my stay which meant paying more money again and this surprise $100 deposit I fount out about when I got there I told her no and went got my stuff went to my friends room down stairs I left that night needles to say it was not a good stay!!

No way roaches like crazy

Did not eat bb Roach infested

We refused to stay at this location, Marijuana use everywhere even by staff while checking in, looked at the room, disgusting, broken everything, hair on the bed, blood on the floor, I walked out. This place should be condemned. You'll do yourself a favor and not advertise this in the future, poor representation of any business. Drug, crack hotel for short term low life's, disgustingly filthy.

I wanted a room for 2 days and you only reserved me one for 1 day. I had to pay another $100 for the second day besides the $67.00 it costed.

There wasn’t any breakfast, the place was infested with Roaches I had to stay up, couldn’t sleep, couldn’t even take a shower, Roaches were everywhere, on the floor, wall, the headboard of the bed, on the bed, around and in the toilet, the bathtub, everywhere

Did not like anything about this property false advertisement Property was very dirty and nasty roaches food in hallway

So so So so

It was okay , the dresser draws where missing , had roaches , beds was damage and could been cleaned much . You don’t get house keeping service . You in extended stay gotta pay for internet suppose to be free and pay for your own cookware , parking good sercruity was great . It’s good stay

It’s nothing I like at this hotel I didn’t like I didn’t get my security deposit back when I was told I was getting my deposit back

Roaches roaches roaches

N/a

There were crackheads and bedbugs on mattress I have pictures

Staff is very friendly but unfortunately the room was stuffy, bed was very uncomfortable and we had no shower curtain or towels.

El Hotel está infestado de cucarachas, las encuentras en la cama, piso y paredes, yo tuve que irme, no soporté quedarme.

roaches all over room, asked to be moved and was told no

Roaches everywhere!!

Room was hot with no ac ! Had a bad smell

The whole experience of getting a chance to see the property and people hanging around the property at the front entrance. Could be scary for most travelers. Dirty floors and elevator. Please cancel the whole experience of staying at that particular place. Would like a refund of my money.

Only thing decent for real is the beds & bathroom.

It's the worth of the worth

While I was not in there and banging so hard on the door and scare my mother because either she pays or will call the police and kick her out of the room. They never contacted my prior to that and they decided to do that on their free time when they all in there. I could of lost my mother that day because of what they did and when I spoke to Shedina about the situation, she never took any accountability or any responsibility to what her and her coworkers did!!!!!! That beside the room is so nasty roaches everywhere, the bed has a blood stain on it, and the AC cover is apart that could fall down on anyone. I emailed the general manager Shadina 3 times with my issues and pictures that proofs everything I’m saying but she never responded back to me. And also the card that I gave it to them they did 2 transactions without my consent and I found out when I was checking my bank account online. Each transaction was more than $1000 so I closed my card The entire place is not even worth anything so don't waste your time going in there👌

Do not feel safe

People hung out all the time outside after a certain time. The trash was overflowing in the dumpsters. A lot of roaches inside and outside the room. Don't air conditioner was disgusting. The room is not a as it is pictured The pictures that you see online is from their sister location the eyes on the stove take a long time to heat up and they're so close to the wall that you can only really use one eye

The place had roaches. Left as soon as I walked in.

My stay was terrible from day one between switching from one room to another and that one was worst than the first one. Roaches everywhere to the point that i couldn't sleep and the toilet not flushing properly. I couldn't wait to check out I'll never come back here again.

THEY STEAL MONEY AND ROBBERS AND HIRE PEOPLE TO HARRASS PEOPLE AND STEAL MONEY FROM PPL!!! THE WAY ITS PERTAINING TO PPL IS GOOD BUT WHEN YOU STAY THERE FOR A WHILE YOU SEE THAT IT WAS FALSE ADVERTISING AND MANIPULATED PPL!!! DO NOT COME AND GET MY MONEY BACK!!! LAWYERS WILL BE IN TOUCH!!!

My family and I originally planned to stay at this location for a week, but we had to cut our trip short after just a few days due to unacceptable conditions. Upon arrival, we immediately noticed the room was not clean. I had to purchase my own cleaning supplies and clean the space myself — not something anyone expects to do after checking into a hotel. Even worse, shortly after settling in, we discovered bugs crawling around the room, especially near the air conditioning unit and kitchen area. I spent nights staying awake just to kill bugs and make sure they didn’t crawl on my wife or daughter. Needless to say, I got no rest or peace during our stay. When we decided to check out early due to these issues, we were told we would not be refunded for the remaining days. This was incredibly frustrating given the poor quality and distressing conditions we experienced. I do not recommend staying here unless cleanliness and peace of mind are not priorities for you. I hope management takes these issues seriously moving forward.

The general manager was nice but after the property manager got fired the new girl was totally unprofessional!!! She was very disrespectful and have no respect for elders as well as didn’t honor my reservation and lied first saying it was sold out not knowing that I had already booked my room in advance. She don’t wear uniforms like the other employees and says she puts people out for no reason because she feels like it. The place was ok but have some issues but wasn’t too bad for the stay. If you stay there just be mindful.

Nice

The room was infested with roaches and they didn't come clean and bring fresh washcloth and towels the people was also horrible in the hotel

Drug transactions going on in the parking lot as I pulled in. Didn't stick around to see any thing else, once I walked in the lobby and no one was there to check me in and roaches running on the counter.

Definetly not what I expected...I just needed a place to sleep for weekend...I walked in and immediately smelled like it was a smoking room, the lady told me it was a non smoking room i tured off the air conditioner and kept the window opened..still smelled like smoke

Man that place was horrible, i would never come back to that hotel. its roaches and bugs all over the room i was in. NEVER again!!

Don’t

This hotel was infested with roaches. Especialy room 423.

This place was infested with roaches. I had to leave the same night

The hotel is extended stay so there are people who might be living there. The room is very simple but well kept. I’ve stayed maybe four times as it is convenient for work and they have decent prices. The front door staff are friendly and helpful. The number one issue is roaches. I always see a few. It really bothers me and I’m trying to find an alternative place to stay. The location is great for fast food and convenience stores.

My reservation was cancelled and I didn’t find out until I went to check in

Great stay

Excellent stay

Dirty and old

Didn’t get the room we booked. Gave us a single bed then argued about it essentially blaming Hotels.com. Mold in bathroom and overall bad service. We cancelled and found other accomodations.

The whole place smelled very strongly of weed and our room smelled like smoke. There were roaches on our bed and the walls. We got to our room and ended up leaving to find a different hotel because there was no way we were staying there.

Cindy Kohler [email protected]

Love everything about this hotel from the service desk to the cleaning lady, very attentive and friendly, really helpful 5 start and more

The front desk clerk was in his car until you called the number and he ran in, the first room given was completely dirty and the second had roaches.

Too noisy

Area

I wouldn’t recommend to anyone .

ROACHES!

Multiple cockroaches in the room. Smelly room

You couldn’t ask for a worst place, dirty uncapped no towels in the bathroom unfriendly help front desk. Pathetic.

I killed 3 roaches the first night. Majority of the tv channels had no signal.

I arrived at my VERY IMPORTANT meeting late and almost lost my deal. There needs to be a better level of communication between the website and the hotel. Terrible experience

Fire alarm kept going off

They are rude and disrespectful, they took my money then told me and my kids we had to leave for no good reason, I’m 56 so I’m not loud. Said she just didn’t want to rent to us anymore. Very racist. And the manager was white.

This hotel is Roach Infested! I had to spray bug chemicals constantly and I was bite by another bug and it affected my hand for 2 weeks.

Swing shift Staff was really accommodating. Very nice lady.

I got charged $60 because my cycle was on towels. I have always had a problem getting towels, wash clothes, and other lenses.

I checked in on Sunday 8/30 and had to abruptly check out on Thursday 10/5 due to someone in management/front desk giving my room# and keycard to my estranged husband. I was very upset, scared and felt violated. I am deciding on a civil suit at this time because my life was put in danger, I was not notified or contacted in any way. I am now in hiding again. I have not been contacted in reference to this matter, I have not received any kind of refund or compensation. If you are looking for privacy, peace and safety DO NOT STAY HERE!

Upon arriving to my room, I could not prepare myself for the what I was about to SEE! In the history of staying in hotels I HAVE NEVER SEEN ANYTHING MORE DISTURBING! When I walked in the room there was stuff ALL OVER THE WALLS that appeared as if food/blood, & sticky liquid.the bed was detached from the head board, there was sticky stuff ALL OVER THE FLOORS, no linen. Toilet seat up upon arrival , dead roach on the bathroom floor, refrigerator SEVERELY RUSTED, hair on the bed that had absolutely no linen. If I could attach the pictures I would. Indescribable to say the least. You can tell THIS PLACE is poorly and badly managed the employees, are doing what they want to do and not to mention UNPROFESSIONAL!! Totally shocked! OF COURSE I LEFT! AWFUL

The staff is nice and go out of their way to make you comfortable. That was appreciated. Also, I was trying to check out mid week and told that I would have to pay for the whole week and would not be reimbursed for the days I was not there. When I made the reservation, I was also checking out mid week. I don't understand that one.

There were people loitering around outside the hotel - seems like they are housing homeless families.

When i arrived i was informed that there were no rooms available. Expedia booked and charged me but left me without a place to stay, no ideal. Fortunately the person there was polite and I trust Expedia will make this right.

I Enjoyed My Stay😊 Woodspring suites Built feels like home Thanks😊

Horrible. Filthy. And the door keys didn't work?

Elevator needs updating. Walking up and downstairs to and from the 4th floor is not great. Room card scanner broken so front desk had to let you in your room if you left out for anything. Other than that it served it's purpose

Keycard scanner didn't work so I had no key to my room. If I left I had to have front desk staff use their master key to let me in. Elevator

The room was old and outdated. Paint was peeling off the wall. The refrigerator had rust stains

They had to check me into multiple rooms because t

The elevator kept going in and out. (Not working) and there was a ladder in my room upon arrival. My significant other had to remove the ladder herself and put in in the hallway.

Clean laundry facilities and easy to use.

Location is great. It is usually quiet and safe.

time, homeless or other nonpaying customer would access the building while waiting by the doors to get access to the building. This was a safety issue. The staff worked hard to accomplish things, but would get over tasked and wouldn't be able to watch over the area like thwy needed to.

They had roaches so bad i had to tape up my box that i had there so nothing could enter, my fiancé woke up to a roach on her arm crawling, my son found roaches crawling over his bed, right above his head, the carpet smelled so urine, cheesy, smell like feet as if it was filled with a bunch of sweat & animal urine. i had to check out a day early, i couldn’t take it anymore. the rooms are NOTHING like the pictures present online. I WILL NEVER STAY HERE AGAIN!!!!

nasty smell, both room was not clean , front was not friendly

Carpet was dirty can’t walk around with out any shoes on, the door is hard to close have to close it with full force, Too noisy, Towels and bed sheets had stains on them. Then staff walked in on me while I was laying in bed with nothing on didn’t knock before entering or anything & saw a roach crawling around by my head. Only been there for a day I didn’t feel comfortable.

Everything is old out of date I was in the hallway and seen riches on the walls very nasty

My family and I arrived and I walked in to check in while my husband, dog and 2 children remained outside. When I went to check in the clerk asked me if he could show me the room before we completed the transaction. The room hadn’t even been vacuumed. There were hair rubber bands all over the dirty floor. Beds were thrown together. The gentleman apologized and stated that he only had one housekeep. The room he wanted me in was missing pillow cases. He then showed me that room. The queen sheets and a visible dirty central yellow stain and the room was again not clean. I went out to discuss with my husband, who informed me that he had witnessed what looked to be prostitution being dropped off and going in. The hotel reeked of marijuana as well. The clerk was friendly and offered me a refund. Then stated because I had reserved it on hotels.com, I would have to go through them. Unfortunately when hotels.com reached out they were hung up on and then a formal email to the manager denied us the refund. I’m sickened by such fraud when your hotel was blatantly in the wrong.

Love the hotel

So filthy, holes in the walls, whole place smelled like smoke, only one pillow in the room

A

Idk

It was horrible… I feel bad for the people that stay there in a full time basis. No hot water, sticky carpet, sheets were not clean, the hallways and room smelled bad. Killed cockroach in the bathroom; hole in door and broken furniture.

The managers are very courteous and go out of their way to make sure you are comfortable.

All you could smell was weed ,i got a smoking room it had no ash tray didnt stay went somewhere else

Room keys frequently stopped working. Cockroaches in the rooms. Dirty carpet

Everything was good

The first room was very dirty.. Dead roaches in the sink and crawling on the wall, 2nd room the TV did not work. Had to down grade just to get some rest.

The property is okay. Very convenient for work and play. The rooms are pretty decent. Just the hall way on each floor smells terrible.

The staff was friendly and helpful. There are so many rooms infested with roaches. Roaches were everywhere, the walls, the table, the bathroom, the floor, etc. Checked in late, then was up all night killing roaches. So many roaches in the hotel, big roaches, small roaches and pregnant roaches.

Nos dejaron sin habitación llamamos temprano para hacer check in y no contestaron y cuando nos contestaron nos dijeron que no teníamos reservación

We were unable to check in and had to book a completely different hotel last minute in another state. I completely expect a full refund for the inconvenience of running to other hotels in the family of hotels and being told that they are over booked despite having the reservation well in advance by a couple of months. An extremely disappointing experience!

I called to make sure that the room I wanted was available before reserving. On the day that I was supposed to check in a lady from the hotel called to tell me at the last minute that the room was not available, instead of just telling me that they gave my room away to someone else. Everytime that I ever went to this place there is always something with them.

Went to check in and they had no clean room told me to come back next day after I already paid on Expedia for the room but they extended my stay a extra day to accommodate the problem. Wasn’t expecting a 4 star but it served its purpose. I would stay again.

Upon arrival they didnt give us a non smoking as we reserved well in advance, so we had a smoking room that smelled very old. The wall outlets were cracked. Their was stains on the walls and ceilings. The outdated TV didnt work properly and had to ask the front desk to help turn it on for us. The security latch was broken.. Their was a sharp screw sticking out. Also their was very loud guests next door they were screaming and fighting for several nights waking us up in the middle of the night. Staff didnt seem to care to monitor anything.

Great staff

Great staff

No comments

Horrible stay, I saw roaches, bathroom wasn’t clean I was afraid to take my clothes off to sleep in the bed. Staffs wasn’t professional at all. I’d never stay here again. It was almost like a priced homeless shelter with extra vacant rooms for guest.

If you like a place with dirty floors on arrival, this place is for you. If you like a place with pot smells in hallways and stairwells, this place is for you. If you like the sound of Drag Strip Racing due to the nearby highway on ramp, this place is for you. If you like listening to your neighbor yelling between 11pm and 2am, this place is for you. We were charged an extra $10 laundry fee for bringing them our soiled sheets, that were dirty on arrival. The cooktop was so built up with burnt on food, that we needed to scrub it for an hour in order to use it. We were there for 2 full weeks before any room cleaning was done or towels changed. We will not return.

Very good

There were roaches in the room

When we got there the receptionist informed us that there were no more single-bed rooms, though it stated there was 1 more left when we booked it. However, she accommodated us by giving us a double-bed room for the same rate. Biggest issue we had was the smell of the hallways. It smelled like mildew water.

The room I had was terrible. Everything was broken. The alarm clock, the telephone, knobs on the shower etc.. The mattresses on the beds kept sliding. Mildew smell in the entire room. I was truly disgusted. I told the front desk person to switch my room, and she apologized about the conditions of the room, and was going to switch rooms for me. But I had to leave out to make visiting hours at the hospital, my sister n law is dieing from 3 forms of cancer. So we rerurned back at 9pm, by that time i was too tired to move rooms. So i just delt with the room I was in. Everytime i come to DC, i stay at this hotel. This was the first time I've been disappointed. I will not be staying at Woodspring Suites any longer.

My stay was comfortable the staff was friendly and the hotel was clean, I recommend this location

The worst … 1 star hotel and that’s being generous. Check in took almost 30 mins no employee at the desk, called hotel 800 number no answer. The room was dirty looking, carpet dirty, blinds broken, dresser (didn’t use) visibly broken. Total waste of time and money they have a strict no refund policy they make u sign at check in and I see why, I left after abt an hour I will sleep in the car before I go here again

Great place

Saw bug Had to move my room Give me wrong room Had to carry stuff to the top floor I have heart disease They have a kitchen but didnt tell me you had to rent pans

Everything looks nice but they have roaches Is real bad Is real bad Would not allow me to eat my food Very disappointed in that

It was nice

Comfortable and convenient location to my Confrence. Will stay again...

Mattress smelled like urine.

The hotel looks great on the outside & inside community spaces. However, the room had roaches, the refrigerator did not work and the room had a musty smell. The floor were dirty with stains & the door did not fully close without a firm push. Overall, I felt safe with my short stay. Dispite not being in the best neighborhood & other hotel patrons hanging outside the back door of the hotel.

It was a good experience. No complaints

slim parking