Fairfield Inn & Suites by Marriott Champaign

Location They have to change our room because there was water leaking down the Bathtub

Location They have to change our room because there was water leaking down the Bathtub

There was a water leak across the hallway and the overnight repairs kept us awake all night. The following morning our room didn’t have any water pressure. There was no manager on scene and despite two messages, we were never contacted by anyone. Mistakes can definitely happen but the lack of communication was terrible.

The receptionist on arrival was warm and friendly. This always leaves a good impression. Breakfast offered the standard fare and the beds were comfortable.

Pool was torn up. Refrigerator was inop and did not get maid service during our stay!!

stairways were blocked workout room under construction

Site was being remodeled. Didn’t interfere with our stay though.

Didn’t like that I could not watch local news tv

In the midst of a remodel. Should be closed during this.

I received an email same day of check in, stating the hotel was under construction & the pool was no longer in service. I only booked the hotel so my daughters could swim. They sent us to their sister hotel but their pool was also out of service.

Location Lack of amenities (pool and exercise equipment outbid service)and lack of communication of remodeling going on.

Location Lack of amenities (pool and exercise equipment outbid service)and lack of communication of remodeling going on.

I have issued a complaint and request for full reimbursement of the room rate. This is in my email chain, I assume. The room was clearly not ready for occupation after renovation. It is very difficult to deal with a situation like this after spending 10 hours on the road. A good night's sleep was necessary, not multiple trips to the front desk for help.

It was non existent at this site. We had to go to a sister hotel to get breakfast. We needed to be on the road early, but had to wait as breakfast was not served until 7 am. I have issued a complaint and request for full reimbursement of the room rate. This is in my email chain, I assume. The room was clearly not ready for occupation after renovation. It is very difficult to deal with a situation like this after spending 10 hours on the road. A good night's sleep was necessary, not multiple trips to the front desk for help.

The hotel was under construction. Nothing was mentioned on the ratings or reviews. When we pulled up there a large dumpster with a pile of mattresses near the entrance. There was plastic wrapped around the entrance with boxes outside. The lobby had a fireplace that was partially removed. The breakfast area was under construction. The baseboards were all off. The elevator was wrapped in cardboard. The halls also had baseboard off for painting. I have never experienced anything like this. I am very disappointed in Fairfield Inn and have stayed there numerous times. My wife and I travel a fair amount, and she is a member of Marriot perks program.

The breakfast was good, staff friendly, overall the stay was good ? Wasn’t enough parking space also the handicap parking wasn’t available do to painting the building. ????

They went out of their way to celebrate a local university graduation with decorations and treats. I was impressed by the personal touches. Linens are tucked in too short.

Hotel was under construction/renovation. We requested housekeeping service once and they did not do the beds. Staff friendly.

I would never stay here under these conditions. I was too tired from driving to move to a different location. What a mess. Expedia you really failed on this one. Thanks for nothing. Why didn’t they close during construction?

The hotel was under renovation but it did not stop us from a good night's sleep and breakfast in the morning.

Passable

Easy checking at midnight, clean quiet room

Would have appreciated breakfast earlier than 7 AM.

It was just ok nothing special

It was just ok nothing special

Friendly front desk staff, clean room and comfortable bed. The free breakfast was a step up from other hotels. The waffles were phenomenal! They had some type of sweet crunchy stuff on the outside. The only thing that could have made breakfast better was flavored coffee creamer. Would definitely stay here again!

The hotel was very adequate.

Good value

The room smelled musty. The bathroom smelled like urine. Disgusting smell.

Breakfast was ok. The room smelled musty. The bathroom smelled like urine. Disgusting smell.

I wouldn't recommend due to the mold/mildew smell that managment is trying to hide with cleaning products. It was not clean, customer service was nonexistent. Many other hotels in the area to choose from. This reminded me of a poorly kept low budget motel.

That it was a Marriott property, the staff was very friendly and helpful.

Nice hotel on the outskirts of a bigger city which made me feel like I was in a safe area. Multiple dining & shopping places in the direct area. Check in was quick and easy. Decent pool and the bed was extremely comfortable which is a win for me. Bathroom could’ve been a little cleaner as there was hair in the shower but other than that it was a nice convenient hotel extremely well priced compared to others in the area. Would stay again.

Superb

Breakfast was only ok - kids were bummed not to have a waffle maker. The waffles were premade with lots of sugar on them. Needed to ask for more hot water for tea. Couldn’t exit out of the locked side hotel door, which seemed like a safety hazard.

Filthy and stained bathtubs and water clogging in sink and bat tubs. Rude support staff and barely any breakfast. Paying premium prices and yet this kind of experience is just a waste of money and opportunity, Even the leadership at this facility does not even care to call back after multiple phone calls and follow ups.

We have been here before and it is IBJ price season as parents are moving their kids into college.

Nice

Good

Very good

went down for breakfast,heard the woman that was cooking breakfast in the kitchen . she was coughing and hacking up a lung SO Bad we thought she was dying. We left and went out to eat somewhere else .that night kids running up and down the hallways around 11 pm ,called the front desk but to no avail.the guy at the front desk was in his PJ,s and reeked of weed .

This hotel was just alright. It was clean and had cold AC, but that was about it. The room smelled like it had previously been a smoking room. The wallpaper in the bathroom was a dingy yellow and was starting to peel. The carpet was fraying and pulling up around the door. The breakfast was honestly not good. The only decent part was the prepackaged cereal and milk. I definitely see why it was cheaper than other hotels in the area. But again, it was clean, cold, and had a bed which is really all I needed it for.

First room smelled of stale smoke and second room was on first floor was noisy

Great

Staff was very nice

By the entrance of the hotel they show a sign about quiet time hours :10pm-6am. This is a very good reminder for all guests to be conscious about it.

Excellent service, especially, the lady at front desk on our checkin day on 5/July/2025 evening. We liked cookie and popcorn offered at front desk as we checked in with excellent service. Very helpful front desk on that day. At least two bathrooms (one for men and another for women) at the first floor where fitness center is located would have been better. Better options for vegan/vegetarian guests at breakfast buffet would have earned highest rating.

I requested another room upon check-in due to smell and dirty curtain. In second room coffee maker was not working properly and breakfast times was different than scheduled due to being behind by 1/2 hour

The room was ok, but the bathroom was outdated, and dirty. Big crack in the sink.

The hotel staff was absolutely amazing, very welcoming and helpful. Room was clean, comfy and spacious. Definitely would stay again.

Nice to stat

Good

The breakfast was good, staff friendly, overall the stay was good Wasn’t enough parking space also the handicap parking wasn’t available do to painting the building.

Great customer service from the staff! Breakfast variety wasn’t great, but everything else was perfect for our family.

Bathroom is in need of update. Floor poor condition. Room smelled.

Very good

Upon arrival we discovered that the room was not cleaned properly; clothing from a previous guest was on the floor and trash was left in the canister. We assumed it was an oversight; nevertheless, the desk attendant kindly apologized for the condition. The dresser was broken, forcing us to prop a trash can against the drawer to keep it closed. We did not eat the included breakfast, for the selection was poor and the presentation unappealing. The serving dishes would not close properly; hence the food was exposed and dry. The buffet and dining tables were littered; crumbs and spills were not cleaned from previous diners.

Exceptional

Easy check in, friendly staff.

The conditioner dispenser in the shower was almost empty and couldn’t get it out. Other than that all was okay.

Good hotel but the building and facilities are getting old. Toilet water overflows sometimes.

Housecleaning needs to step up their game. Bathroom was gross. Hair in the tub and around the toilet. Don't think I will stay there again

Nice place to stay. Quiet, convenient to interstate, comfy beds, decent breakfast options. The corners of the bathroom looked a little dirty, but otherwise clean. It was just prior to college graduation weekend and the lobby was decorated in Illinois colors which was a nice touch! We’d stay there again if ever in the area.

The service by staff was excellent. Convenient location to attend the commencement. Clearly overpriced as they know people will pay. Breakfast was ok for the two days of the commencement. Not great but adequate. The breakfast on the day after was terrible. Poorly stocked with few choices. Hence a rating of 3 ... Maybe 2.5

Check in was quick and easy. Room is clean.

Comfortable, clean, great pool experience

Great location. Great staff. Booking did not relay that I had a pet with me, but the staff meeting that on site and gave me a first floor room right next to the exit door that had the best dog relief area. I really appreciate it that they have a tub as I had a marathon I needed to soak. The counter is really big in the bathroom. Decent television. Easy location to campus, but you also have the mall right there. I didn’t have a chance to have the breakfast. I like that they had two large real dressers. If you had a longer stay, then they would be really helpful. It’s a really good size room. Chair for lounging, good desk. Easy. Nothing

Just ok, can be better fir the Marriott name

Breakfast very mediocre. Eggs with peppers and some thin boiled bacon like stuff were warm items. Had sign by door for complimentary snacks. Only thing there was salt for empty popcorn stand and an empty cake stand . Room was quiet other than noisy fridge. Microwave on top of fridge may cause fridge to keep running to cool off? Staff were helpful.

Bathroom tub clogged .. missed our appt because of that .. breakfast is not good and staff is not friendly

Quiet convenient

Great Nothing

Bathroom needs updated. Mold on wallpaper and bathtub looked dirty. We won’t stay here again.

Nice place. Easy access

It was a nice room. The service desk lady gave us a used room but she fixed it but everytime we went to the new room we couldn’t get in the key didn’t work we went 3x and it didn’t work. So she got us another room and went with us this time and everything was well.

At 9 AM there was basically only cold cereal, a few muffins, and a little bit of fruit left for breakfast.

Awesome

Everything was clean and staff was friendly. Hotel was well used and a little aged and worn.

Property was okay rooms out dated electrical work might need to be redone had our phones charging slow parking lot is small so limited parking.

Cleanliness in the hallways & elevator must improve. Breakfast: Food served didn’t taste good. Eggs were cold & didn’t taste right.

The rooms are decent, a little dated but not bad. The East door wont open with the key card. The worst part about the whole thing would be the lady prepping the breakfast food. The food was good but her attitude sucked. She wasnt crabby but you could tell she didn't like her job. You try to talk to her and she said nothing. You tell her good morning and nothing very rude. I was 1 of many that noticed it.Most items weren't stocked, someone asked her for cereal and she said she's in the middle of stocking, no coffee cups, no plastic ware. If you asked for something it was reciprocated as I was in the wrong. She did grab the plastic ware and stock it but she gave off the vibe that I inconvenient her. Great idea with the cookies and Popcorn did love that. I would stay again but hopefully you can figure out a behind the public eye for the lady prepping the food. Thanks for a clean stay at a great location hotel

The hotel was very dated and is need of some updates. We were there with a soccer team and upon checkin we were made to sign an onside of conduct. I thought it was strange to be stereotyped and not treated as any other customer. The hotel personnel came by the lobby where I was sitting with 4 other fathers and were told that the lobby closed at 10 pm and that we needed to go up to our rooms. The pool was closed for maintenance for most of the time that we were staying there. I will not being going back to that hotel the next time we are in town for soccer.

Just what we were looking for.

The TV didn't work for the first day and a half, had to change rooms, and then back to the original room. No one seem to care about my stay there, saying I can take my business elsewhere, while knowing that all the hotels in the area were booked for the weekend due to an event at the State Farm Center

Overall, the room was satisfactory. We settled in and it wasn't until later when I was showering that noticed Mold on the wall and ceiling of the bathroom near the tub. At no point should that even be a thing. It was already too late, and we were only staying one night. It was extremely disappointing and uncomfortable as I have stayed at a Fairfield in the past with no issues. The fact that Mold was present did not make me feel very safe given I also have a compromised immune system. Unfortunately, we will not return to this property.

hot chocolate was awesome

Just okay for travellers

Na

As I came down the hall to the lobby, the tile floor shone like a piece of glass. The lobby was decorated in good taste and was very welcoming.

It was a great place to stay. The pool was heated. My kids and I enjoyed it after driving for 12 hours.

I didn't like the maintenance of the property. The bathtub looked terrible because it needed to be refurbished. I woke up to a water bug on my nightstand. I didn't like how the staff just dismissed my complaint.

Everything was great except the tv is very small. We did find a couple of pieces of trash left from the last guest that stayed before us.

The room picture I chose on Expedia was nothing like I got and I could not get any satisfaction from the hotel or Expedia.

- I think you can spend few more $$ on the quality and variety of this extremely basic breakfast. - expensive booking for this hotel level. ( 180$/ 1 bed room) -clean room, comfortable bed. - remote control needs to be replaced. Room 214

When I took a shower, the bathtub filled up and did not drain. When I contacted the front desk, staff were rude, stating that problem could not be addressed until following week and refusing to provide another option for showering. Very disappointing to be treated so rudely!

What a great place for a quiet sleep!!

Average property that could use a refresh. If it wasn't in a college town with limited hotels, it wouldn't be as used or popular.

It had a musty smell and was very outdated, especially for the cost

Choose another hotel

I am still uncertain that I will not be double charged for this stay. The front desk insisted they did not receive the payment from Hotels.com although I had a receipt that I had paid. This was due to a wrong expiration date of my credit card from the info the hotel received from Hotels.com. I spoke with a virtual agent and he told me the problem will be resolved. I got an email this am from the front desk that makes me not so sure.

A very old property needing renovation

Great view and the room great.

I loved my week here. The staff was super friendly and it was nice and clean. I came back late at night alot and it was well lite every night. Thank you for the wonderful stay. I will definitely be back💓

The room that we reserved (2 queens) was unavailable and we were given a king instead. No accommodations made.

Location Breakfast wasn’t ready at 6:30. Had pet and was on 3rd floor. Not able to state I have a pet when reserving room.

VERY QUIET HOTEL

Good stay with friendly staff

Morning lady was not too friendly. For this area there are better hotels at that price.

Very good

Nice neighborhood

Very nice. Clean hotel. Staff very friendly, courteous, and helpful. I’d stay here again.

Staff were excellent. Very kind and helpful. Breakfast was good. Unfortunately the room was a little less so. Shower drain did not work well so I was standing in 3” of water and the bathroom in general was not in great shape.

The lady who check us in was super friendly and just absolutely amazing. Hotel was in awesome shape, the whole place was clean. The breakfast was amazing.

Bathroom needs work. Sink shower did not drain well.

Wasn't as clean as we had seen before when there.

Got there late 10:30 11:00 got in our room room was at 60° 65 it was set at freezing found out the carpet had just been washed but it hadn't been dried The room was damp The sheets in bed were damp almost feeling wet had to change rooms at around midnight staff did help us find a different room but not real impressed with the dude that was on that night people hanging out on the third floor in the hallways overall the place was clean something didn't like us in the food in the morning not sure if it was the food or if it was just our systems I didn't have to continue to drive all night to make it home had I known I probably would have gave it a shot

Smell,

What I expected

Staff at front desk were helpful & pleasant.

Hotel looked clean everywhere we went. Room was tight but clean. Breakfast was ok. I appreciate being able to grab breakfast at the hotel to get on the road quickly. This did not disappoint. There were modest hot options and then cereal, yogurt, etc. appreciated.

Location and parking where very good. Facility and room had a unpleasant smell. Bathroom was in need of updating and repair.

A very pleasant stay all around!

Comfortable and quiet!

Great hotel and stay!

Solid and pleasant, staff, room clean and attractive, complimentary breakfast a nice touch.

Don’t get much for the price these days but it was decent enough. Pillow case was scratchy but everything was fine.

Efficient

Easy drive to State Farm center

Construction to get there

Wry friendly and attentive staff!

Dated. Television a solid 20 years old.

Room smelled. Tub dirty. Blanket on bed dirty. Shower curtain was filthy. Definitely needs updating

Nice and peaceful, breakfast was good slept comfortably clean and cozy linen. Swimming pool at the right temperature.

Clean and safe

The hotel needs updated. Seems very old. Rooms were quiet. Flooring, shower, etc. needs updated. Breakfast very good. Limited seating

Pls clean the toilet. It was not cleaned well when I came in.

Hotel is older but well maintained. Staff was so friendly!

Wonderful place

Good location and quiet and safe. Close to University of Illinois. Breakfast was excellent.

Decent hotel with friendly staff but beds were not good. Super springy and bouncy. Can’t believe mattresses are even made like this.

We had a restful night in a clean room.

We were disappointed with the pool. We always book a hotel with a pool and it only had ladders not stairs down into it. They had a handicap lift but was not worth it for us since neither of us are handicapped but can’t really use the ladder either.

Very friendly staff and nice property to stay at.

Although your website showed a hot tub, there was not a hot tub. It's been 2 years since they had one.

This is was a pleasant place to stay all around. Popcorn and other snacks in the lobby. However, the desk attendants spent more time looking at their cell phone and sitting against the back wall than greeting customers....they could have made the experience amazing, but their lack of interest in greeting folks coming and going was highly disappointing and leaving one curious about security.

Average hotel, nothing special, bathtub dirty, very hot water in the shower -- plus from me, nothing to watch in the Tv -- no premium channels, very fast Wi-Fi-- nice,, breakfast Ok.

The room was not habitable due to water from a roof leak. There were no rooms available with dry carpet. The staff did not know the condition of the rooms before they sent us up to the room. They offered another room but it was wet also. After check-in, the staff informed us that the roof repair would be continuous from 9am to 9pm. The staff were not prepared and did not even know what to do to help us find another room at another hotel.

The shower was dirty with hair in it !!! There was ppl above making noise all night couldn’t get a rested night!!!