Aloft by Marriott Chesapeake

Very clean and the staff was friendly. The only things I can think were an issue were the “whisper quiet” A/C was loud and the sliding door to the shower / toilet area didn’t shut all the way. Other than those it was a very nice stay.

The towels and bedding smelled like burned oil.

I always have an amazing experience.

Very dusty The dust in the room !

I had dried pee on my toilet when I first walked in

Room was a little run down

Good area to stay in My A/C didn't work the first night I was there, but as soon as I complained (and they offered to send their worker up to check it out) it somehow started working within a few minutes??? Could just be a coincidence but who knows. My TV stopped working the 2nd night as well. Kept saying there was no internet but wouldn't let me reset the internet to try and get it to work. Had someone come up and he was very nice but he did everything I already did so I guess I was just SOL at that point. Tried it again in the morning and it still didn't work.

Exceptional

Superb

Guest were unruly, staff lack communication skills, our first night the room we reserved was unavailable.

Clean, allows dogs Limited food selection

The king bed mattress was very hard. Not comfortable at all.

Limited food selection

The pillows were okay. The king bed mattress was very hard. Not comfortable at all.

The bed was comfortable, staff was nice and helpful. Cool vibe to the hotel and the price is good. We had ants, only complaint.

We had ants, only complaint.

The property needs some maintenance but the room was clean.

Very clean

Had a total of 4 or 5 TV channels available, had to pay to watch anything else. Not a walkable distance to much, had to uber food delivery, which was fast. For the value of stay elsewhere and get a free breakfast, walkable establishments and actual channels to watch on tv.

Modern hotel. Beds were comfortable and rooms were large size. Location was ideal.

Nothing

Didn't eat breakfast bit the entertainment and drinks in the bar where exceptional.

The beds. The pillows. Super cozy. Great, hot, strong shower. Very impressive. Halls had a musty smell. Was worried that the room was going to smell but it was only the halls. Only stayed one night. Have the breakfast! The berry Nutella waffles were amazing. Took a hot Minute to arrive to our room. About 20 minutes. But it was delicious. Staff was sweet. Thanks!! Dim dreary halls.

The beds. The pillows. Super cozy. Great, hot, strong shower. Very impressive. Halls had a musty smell. Was worried that the room was going to smell but it was only the halls. Only stayed one night. Have the breakfast! The berry Nutella waffles were amazing. Took a hot Minute to arrive to our room. About 20 minutes. But it was delicious. Staff was sweet. Thanks!! Dim dreary halls.

Very good

Bad

everything

Very good

Everything Nothing

Great experience

The location The smell of marijuana inside the hotel was overpowering and the smoke gave my son an asthma attack. Noise curfew was not enforced by staff. Walls were paper thin and beds were very uncomfortable.

The location The smell of marijuana inside the hotel was overpowering and the smoke gave my son an asthma attack. Noise curfew was not enforced by staff. Walls were paper thin and beds were very uncomfortable.

Not much. Location. Pitiful breakfast. Price way too high for "minimalist" accommodations. AC inadequate. Property shows signs of wear and tear. Cancelation policy way too harsh for such an inferior property.No sofa? Really? Marketing description is "generoys". Pictures sort of don't lie, but cancelation policy forced us to stay. NEVER. AGAIN. PERIOD.

Not much. Location. Pitiful breakfast. Price way too high for "minimalist" accommodations. AC inadequate. Property shows signs of wear and tear. Cancelation policy way too harsh for such an inferior property.No sofa? Really? Marketing description is "generoys". Pictures sort of don't lie, but cancelation policy forced us to stay. NEVER. AGAIN. PERIOD.

Exceptional

Exceptional

Of all the Mariotts there definitely the best one. Rather modern style, gym ok Yet my highest praise does not go to the hotel itself, but to the staff. All friendly. And Kiara (or Chiara? Sorry, not sure) is the gem of the whole thing. She is one of the friendliest, most radiant people I have ever met at a hotel (and I have been to many). Don’t know why no 5 star hotel has stolen her from the Aloft. I felt so welcome and got everything I asked for from her without any visible effort. When I come back, I hope to see her again. Would not go into the pool. The water looked aweful. Maybe it’s the tiles, don’t know. No daily full cleaning service. And the make up remover pads got never replaced. So housekeeping made me give 8 instead of 9 stars.

Check in was a breeze and the staff was amazing. The wi-fi was down when we checked in but that didn't keep us from checking in early. There was a group of young band members during our stay and they were a little noisy during the night on our floor. It only lasted a few minutes...not worth calling the front desk.

The location was clean and the staff helped me receive packages without issues.

I really enjoyed the property, the location is fantastic, with lots of shops and restaurants close by. My only concern was that the thermostat didn’t seem to work correctly.

Walk in shower was very nice, and room size was great. No free breakfast and bed was very low for a handicapped room - needed a box spring to raise it up.

I love the way the rooms are laid out and the fact that there is a restaurant and beautiful outside seating Why is it so hard to have fresh coffee out at 5am AS ADVERTISER!!!! GOOD GREIF!!! and then I have to argue with your night auditor at 5:20am when I questioned it and her nasty response to me was: "UM, IT'S A BIT EARLY DON'T YA THINK"!!! how about your management team show up (unscheduled) and do spot checks on your staff and if tasks are being completed, AS ADVERTISED. I worked in hospitality for 20 years and did night audit..........I know the difference. Also, this is NOT the first time I have encountered this problem with this property!! It's every time.

The bar, the vibe, the hospitality are all awesome! Exceeds expectations!

The bar, the vibe, the hospitality are all awesome! Exceeds expectations!

Exceptional

Check in was a breeze and the staff was amazing. The wi-fi was down when we checked in but that didn't keep us from checking in early. There was a group of young band members during our stay and they were a little noisy during the night on our floor. It only lasted a few minutes...not worth calling the front desk.

Walk in shower was very nice, and room size was great. No free breakfast and bed was very low for a handicapped room - needed a box spring to raise it up.

Breakfast was not what we expected. Sandwiches were made from microwaved items and bagel was stale.

First of all, we reported water on the floor in the bathroom at 11 PM at night when we checked in we use the towels to absorb the water because it was substantial. We reported it to the front desk and they assured us it would be repaired. She gave me towels for the next morning. The next day when we came back, the bathroom still had water on the floor. No repairs were made, and a latex glove was sitting on the desk with the middle finger. I took pictures. I’ve never asked for my money back on anything, but I sure would like it on this instant they did a terrible terrible disservice to us. Didn’t even offer us another room.

Great atmosphere and great staff.

Bathroom needs to be renovated - could see a bit of water damage. There was no one at the front desk in the evening.

Location Bathroom needs to be renovated - could see a bit of water damage. There was no one at the front desk in the evening.

The location At the time we were there a school was there and they were very noisy and kept running the halls. The room had water damage that had been repaired but not very well

The location At the time we were there a school was there and they were very noisy and kept running the halls. The room had water damage that had been repaired but not very well

Kind of a hipster vibe.

Great location Loved the bar and the food. Too few luggage carts.

The location and the convenience of everything. They only had two luggage carts for five floors of guest and the cleaning staff were using them in the mornings to move supplies.

Style. Great room size

Quiet stay. Place is very clean and staff very attentive. I will be staying again for a staycation used them during my relocation and couldn’t be happier

Wonderful overall experience I truly enjoyed the place and my stay was wonderful. Very happy and would stay again

The room was a good value and we enjoyed the bar.

Great costumer service, staff were great, room was clean.

Didn’t have any!

Bed wasn't that comfortable. Shower had low pressure. Shower door had no handle on inside to close when in shower.

Clean Room, beds were comfy.

Staff welcomed us. Facility was clean. The grandkids enjoyed the heated indoor pool. Very lenient pool hours too.

THERE IS NO CONTROL WITH ROOMS TEMPERATURE. NO DRESSER. CRAMPED ROOM.

Pool

The shower was completely out of shower gel, i had to call to get my receipt emailed to me after checking out, the 2nd floor that i was placed was a bit to close near the live d.j. on the 1st floor. Staff was very pleasant and cordial.

Parking was easy and secure. The entire property was clean and offered great menu items and drink options.

My go to whenever I am in town. Pretty standard hotel with amenities that will accommodate most needs. Gym for basic cardio/min weight lifting ability, indoor pool always a plus. Dog friendly with plenty green space for your pet including the waste stations. Parking is pretty open and able to find a spot. Bar and food available for a duration of time. Staff friendly and knowledgeable. Smooth check out and even when my check in room was canceled without notification, management stepped in and found me a room as scheduled for the same rate. Overall, I am happy.

Yes parking was hood ro was clean howevet the heat was not working.

NA

Parking was easy and I really liked the room. However, I was disappointed by the extra hidden charges that were added. After driving 7 hours to get there, the check-in experience was not very welcoming. The front desk staff member had a poor attitude and didn’t provide any information about where things were located, such as the elevators or the pool. It felt more like “here’s your key” and that was it. A friendlier greeting and a little guidance would have made the experience much better.

We paid the extra $6 for breakfast vouchers & it was WELL Worth it!!

I loved had a DJ Saturday night and pool table in lobby

Room not very clean, sink filled up with water every time I used it, no drawers to put your clothes in, can't take the stairs and elevator was always dirty and/or stinky, signs say no smoking but I could smell weed and smoke the whole time (5 nights) I was there and had to put a towel at the bottom of my door to try to keep the smell out, paid for a breakfast biscuit that was nasty - had to go down and order and wait (no room service), treadmill out of order, had to go down to the lobby level and get pre bagged ice even if you needed only a little and waste the rest of the bag. I had called ahead of time asking what kind of coffee maker was in the rooms, could I bring K cups - was told yes they were pods but I get there after the wasting the space in my suitcase and they weren't, Shades didn't fully cover windows so lights are shining in from the parking lot all night keeping you awake

Such an amazing and beautiful property. Food was great. Nice and quiet

The room was clean and so was the property.

Clean cute place

They didn’t throughly clean our place or empty trash daily

Clean Room great staff

I loved everything about this hotel. The service and the room were outstanding.

Horrible room smelled like a stinky dog and I had to set the thermostat to 90 degrees to get the room to a decent temperature.

The parkin

Customer service

The Chesapeake location was very inviting. It has a trendy quaint feeling with clean

Super staff and very comfortable!

Had to change rooms because of noise next door. The front desk staff was great but the first room looked like it had been cleaned in a hurry and the drain was clogged just when I washed my hands. The second room was 78 degrees and I could not get the thermostat to budge. The equipment at the gym was filthy.

Room was clean, bed was comfortable but heat could not keep up. Got up multiple times due to cold even though the thermostat set at 73 deg. Apparently the heating system underperforming for Room 418. Staff is griendly and helpful.

No the evening staff was very unsupportive

Although the rooms are smaller than most I really enjoyed my stay.

Shower pressure was low

Better sound proof, lots of noise from elevator

The hotel was clean and beautiful, the staff was very professional and friendly.

The customer service at the hotel is top tier. Every encounter I had with staff was phenomenal. However, the rooms seem a little dated. The televisions on the wall are outdated. Mine did not work at first but a tech came and fixed it. The shower seal was missing so the water created a puddle on the floor. The ironing board is small and the iron leaked all over the floor and my clothes.

The staff was amazing!

The shower was leaking and the water was all over the floors. But besides that it was really nice.

Having been to the Aloft in Dallas had hoped for similarly modern and unkept hotel. This felt a bit rundown and the staff (with the exception of the bar) seemed barely present and helpful.

Room was great- heating system to the room was not working- the building engineer responded quickly and repaired it

Yes.

Everything was great. Loved the Friday night jazz.

Very good ambiance and staff

I only reserved for 1 night which was Christmas eve. It was my first time staying at this hotel and I liked the room. It was cozy. I would stay again. The front desk workers were very friendly too.

I enjoyed my stay and I love how clean and welcoming the staff was. Thank you!

Visiting my kids for the holidays, I chose aloft because I’ve never had a terrible experience until now. We checked in, got settled in our room on the 5th floor and left for dinner. When we got back our key card would not unlock door. I went down and front desk came to attempt the exact same thing with no success. They contacted a really nice employee in Heather who came with a laptop to reset pad code. She tried for over 2 hours with no success. My kids and I ate our dinner on the bench of that same floor. Heather finally got us into a different room next door. She had a manager come from home to break the lock so we could get our stuff. The room we got after had a mattress with brown/red stains. This was about 2am so I slept on tha bed with my kids not wanting to sleep there but too tired to go anywhere else law. Room was really beat up. I was told over and over again that we would be compensated and finally on check out a nice front desk employee got Andrea(Manager) to meet me only to tell me that since this is a 3rd party booking, she would review my situation and add points. Whatever that means it was for her to determine later without getting my contacted information but I got her business card. Aloft failed us and my kids. I’ll be choosing another property in the future and so should you.

The room is neglected and not cleaned the second day . Also room phone and TV remote not working..

I didn’t wake up early enough for breakfast but next time I will. I love this place for my solo self care trips.

The best part about this hotel is the bar and the food. Being able to have access till 1am was great since I was getting in town pretty late. The receptionist answered all my questions each time I called and everyone was very straightforward. I also loved how hot the showers were. It was amazing. I didn’t try the pool or the gym but the overall lobby is so nice.

Great stay.

Great hotel

Room was spotless. Great customer service.

Overall the room was nice. There was one inconvenient with one of the two elevators that went out of service

No heat. Front desk was unavailable all night. Rude attendant. No room phone. Shower leaked out all over the bathroom floor

Awesome!!!

Always a nice stay. Clean. And a pool table. The bar area and stage are a nice hit.

I had requested 2 beds and received 1,but we made due . It was nice though

On the day of check in, the front desk was a little sour and short with me. Perhaps she wasn’t happy working Thanksgiving. But all other staff members that I encountered after that were wonderful. Environment was super quiet and the beds were heavenly after a long drive. The hot shower felt great on the cold days.

Friendly staff, clean and convenient location

Room was filthy, bathroom was dirty. Was there for 3 nights and room was not cleaned once. Room was dirty when we got there & remained dirty the whole stay, phones not working -could not even call front desk.

It was a 4 out of 5 for cleanliness

I was there with 2 little boys and they were kind and patient. I left an envelope with cash and a check in my room and they actually returned it all much to my relief!!

Best value stay this year?

Clean room

All was fantastic.

Excellent service

Great rooms very clean

Room was fine as usual....the thermostat didn't work again.

Yes

Always enjoy staying at this hotel

My stay was okay. The room was cleaned, but the bathroom shower leaked everywhere. There was also evidence of water damage in the room because of it ( bubbling paint, missing caulk etc). The front desk staff was okay. The bartender was very friendly. My room was a good size. The hallways also smelled like mildew.

Loud need refund left early

Good

Hotel was fine, but they originally put me in a king, then I had to go back down and remind them I booked two queens on an upper floor. They overbooked, so I had to stay in a handicap accessible with two queens on the first floor by the loud bar area. Sink drain didn’t work properly. Completely unacceptable altogether.

Needs update

The breakfast, which was an additional fee was horrible.

Front desk check in and check out people wete kind. Front desk lady Kee (sp?) Was the most rude staff nember I've seen there in years. Her customer service skills are zero.

I did report to front desk on Friday that the front of the safe was broken. I wasn’t using it just went to close the door & the entire locking mechanism fell apart. She was very nice & told me she would report. It was room 203.

Easy way to access everything

The staff was amazing!!! Especially front desk workers and the lady working the bar!! Enjoyed our stay!!!

Air conditioning was not up to par

It was ok, it was nice enough for what I was there for. A short one and half day stay. Staff was nice

Smell of cigarettes its not suitable for the kids and non smokers

Located next to Greenbriar shopping. Centrally located and very clean. It was convenient. No complaints.

This hotel was clean and quiet. I would stay here again.

We were upset after the first night because we had a problem with our tv! Basically someone pulled all the cords out and house keeping did not relay the message before considering our room “flipped.” It was fixed the next day but we have stayed here several times and the only compensation they offered was points and free breakfast. It just didn’t seem fair. We stayed and were able to watch tv with no other issues and I love Aloft I just was disappointed in the accommodations.

I love this hotel! Very nice, clean and simply comfortable. Love the amenities, love the ambiance and overall I had a great stay!!

The island is beautiful, with stunning views, rich culture, and history. However, I suggest spending your money at a resort where you will be valued and welcomed.

A/c did not keep up with the heat but not awful!!!

This was probably one of the best hotels I’ve ever stayed in, that drybar shampoo, condition and body wash was FIRE, the bed was super comfy, the water pressure was amazing and the room was spacious! Staff was super nice as well!

Decent place to stay but, I think it’s over priced

Towels too thin …

Staff was courteous and friendly. I usually love staying at an Aloft property, but this one is old and outdated. Our bathroom had old water stains on the ceiling. I would not recommend unless the renovate this property

Great place to stay

Perfect for family’s

Great property and staff, I felt comfortable and relaxed. Definitely will visit again.

Enjoyed my stay

So upset with my stay, total waste of money and I’m trying my hardest to get a refund. The A/C in the building is broken. It’s so humid. They had water leaks in every room we stayed in. (We switched 3 times in 3 nights) the first room had a giant wet spot, and it was so humid I know these rooms are growing mold. Every room was patched and painted and just made you feel like it was dirty. The breakfast options were a joke & waste of an upgrade so save yourself. I wanted a hotel with a gym, this gym had no A/C, sweat every where, totally unhygienic and unsanitary. The weekend stay was super loud since they had a party in the lounge. Just crazy. I stayed here 7 years ago & it seems like it’s gone downhill since.

Staff was very friendly and courteous. Great location and short drive to the cruise terminal.

The hotel was ok. There was no turndown service, and during our 5 day stay there was only one time that the custodial service came to clean our room. The shower literally leaked a gallon of water on the bathroom floor, and upon our discussion with the front desk, they responded "the shower was designed poorly". We had included breakfasts each day, yet that did not show up on the front desk personal screen. So, every day we had to open our computers to show that "we have pre-paid breakfasts". We asked for the front desk to make a note of it, which they did not. Every day, we had to show our documentation. The breakfast?.......delivered in a brown paper bag to a table for us. I would NEVER recommend an Aloft Property. The staff was relatively nice however.

Hospitable great stuff!

The rooms are lay out differently. We did not enjoy that. The AC programming was difficult.

Hotel is modern and my teenagers loved it. Definitely will stay again.

Please put 4 bath towels in the room each day for two people. My son's room did not have the bath towels. We did ask for extra towels and they did oblige. The staff was wonderful. The location, bartender and reception staff, and amenties (pool table) was wonderful. Great for rainy day.

Nice upgraded hotel, different from other hotels. Bar downstairs is a plus. Staff was friendly and was easy to check in

Very clean hotel with friendly staff. The pool could definitely use an update. But there was a cute little lounge area outside. Very convenient to shops.

The bathroom was not thoroughly cleaned. There was stuff on the shower wall and door, and there was (what looked like urine) stuff around the base of the toilet.

Great staff, amazing bartender (Roarke is the best!!!), good food, clean comfy spacious rooms. What’s unique about this place is the sense of community- people come here to hang out even if they aren’t staying there. That says a lot!!

It was a good stay bed not that comfortable but overall everything was great

It was great

Highly recommend staying here!!! Super friendly staff, beautiful clean rooms, delicious drinks and breakfast!! Loved it here and will definitely be staying again. Angie at the desk is amazing!

The Room and Bathroom was very… unique design. It was nice, but my Old School taste.

The shower hot water took a long time to heat up and the sink was stopped up.

Aloft is always a reliable stay as inexpensive as it it. Clean and convenient location and great service.

Everyone was very nice & welcoming. Anything you needed they were happy to help. It was really nice vibes & made me feel super cozy

The property is older but they're keeping it up. The room was clean and the bed was comfortable. We will definitely come stay again.

The hallways are a little dim they should be brighter

I never visit again

It was very accommodating.

It's definitely a hotel designed for young people who like to party, but my family with children were able to sleep well. also, they have the BEST pet rate around!

Great staff, comfy bed, amazing shower

This place was amazing my wife loved it ...we will be going back again soon

I liked the friendly, modern vibe.

The property is centrally located to many restaurants

This hotel was super cute. Clean. The staff were friendly and went above and beyond to make our stay great. The vibe was fun and the pool table was a plus. The rooms were spacious and clean. The swimming pool was clean and opened until 11pm. It’s definitely worth paying for the breakfast upgrade, food was cooked to order and delicious. The hotel is in a great area close to everything.

Check-in, our room, our interactions with staff. Well maintained and clean property. I enjoyed every interaction I had with staff. We felt very well taken care of during our stay. If we are ever back in the area, we will definitely be coming back here.

N/a

Nice and friendly front desk staff

From Atlanta and the property look much better and it’s updated

Absolutely love my stay at Aloft! Would definitely recommend staying here so close to the interstate with lots of options for restaurants and shopping!

The only reason I gave a rating of 3 is because their was so much noise on the 2nd floor. From a baby crying past 10p to a lady talking loud on her cell phone, and doors slamming. Hopefully, the next time they will place me on a quiet floor.

Good hospitality a lot of amenities and CLEAN

Had a great stay.

Next time we’ll get a bigger room. That’s the only con about our stay. We’ll be making more reservations here during our house hunting.

I have used this hotel numerous times and have never had any problems.

I appreciated the front desk staff and the nightly special events.

Just what was needed!

Hotel was nice and clean. There was a hockey team of younger kids during our stay, they ran the halls all night. Very hard to sleep during the ruckus.

We were able to check in early than the normal time

Too many kids

The staff at the front desk were awesome.

My stay was excellent! The staff were professional, courteous, great customer service. They made our check-in and check out a breeze! I will definitely be back soon!!

Nice clean property, easy check in & nice cozy bar with food options & k8d friendly if you bring your family.

The staffing and privacy

Roaches were in my room

It is regular

The reception staff were very nice.

Really couldn't ask for a better location! So many restaurants and shopping nearby. Starbucks.... grocery stores... target. Dog friendly!!

Walked in the room it was stains on the sheets asked for a refund

The bathroom showers could use a bit of updating. The tiles are worn and in need of a good cleaning .

place was very clean and spacious. the front desk greeted me with respect as soon as i checked in. room cleaning service was on time. all my questions were answered. will be coming back again.

Very convenient location, clean, friendly staff.

The property was nice. My room was very cold the heat was not working properly.

Hospitality amenities were fabulous as usual.

A very practical hotel stay met my expectations

It was a very modern, laid back hotel.

Aloft Chesapeake provided a clean and accommodating for me and my dog. The staff was very friendly and even gave me dog food bowls and a toy for my dog upon arrival. Angie at the front desk was so sweet! The room was clean and had everything you needed for a stay in terms of toiletries and towels. The hallways were a bit noisy at night and you could hear the above rooms flushing toilets or opening and closing doors all night. Overall, it was a great stay! Would recommend.

Great

This place is great! The decor once you enter the building is ‘eye popping’ and the staff and property is nice. I would recommend this place to anyone in the Hampton Roads area, specifically Chesapeake.

The property was wonderful staff was friendly and very clean. Will be staying again when im in the area.

Always great

Great location, rate, accommodations and service!

Fast check-in, updated rooms, nice area.

My one night stay was comfortable/easy check in/ friendly staff & good food & drinks. comfortable king size bed also.

Great bartender and music in bar on 11/16

Nice clean hotel, friendly staff, I had a special request and they accommodated me with no hesitation.

When I come to Chesapeake Virginia, this is the only hotel. I stay at the front desk to the bar. Everyone is excellent. The management here is always willing to work with you.

first time staying here this weekend and immediately upon walking in i knew we were going to like it! very kid friendly , nice lobby area and bar area with plenty of comfy seating! i have two young kids who love hanging in the lobby when we go to hotels and they were welcomed to explore and just be kids! Bar area and bartenders were very nice in the evening too. would definitely stay here again!

.

Good, clean, cool hotel

Hotel was nice. Clean and spacious room. We stayed 3 nights. Skipped cleaning service on the first day and then expected it on the 2nd day. Cleaning staff did not make the bed, did not clean at all. The only thing they did was switch out the towels. Bathroom was dirty. Toilettries were not replenished. Raised this to the front desk when checking out. Got pretty much an "oh well" response. No explanation or apology. 3 nights and no cleaning. Unacceptable.