SpringHill Suites by Marriott Chesapeake Greenbrier

The staff at this location was AMAZINGGGGGGGGGGGGGGGG... 😁 From the ladies at the front desk (day and night shift) to Ms. Que (Housekeeping) Mr. James Coleman(GM), Meka (Housekeeper on my floor), to the staff members in the breakfast area. .When I tell you these people went above and beyond, particularly Ms. Meka and Mr. James- they definitely have a heart for customer service and compassion. It felt wonderful to be in an establishment where every staff member that I encounter made me feel seen, and appreciated. This is truly a place where the staff left an impactful impression on me. The breakfast food was good and it is in an amazing location near great stores and plazas. CONS: Although the staff was amazing, the room that I had was another story. The headboard had visible stains on it. The sofa had visible stains on it, along with the light fixture. The carpet did have stains and appeared to not have had been cleaned in a while. The bathroom shower looked very dated. The APPs on the TV did not work. I informed the staff about it, but it was never fixed. The closet door was broke and off it's hinges, but I didn't know until it almost hit me in my head. The room was very "dated". I did ask for another room but due to the hotel been fully booked for the week, we were not able to switch. I made due with what we had and cleaned / disinfect what we could. However, I will not be returning this location. I was very disappointed .

Staff is excellent

First and foremost, the staff were amazing, kind and truly helpful. The facility leaves a lot to be desired. The thermostat in our room never cooled below 73, even though it was set to 68. I tried to call the front desk and realized our phone did not work either. Tried ice makers on all floors and none of them worked. Breakfast was just ok…

Exceptional

Everything was good. breakfast was good with many options. When we needed anything staff was happy to help. rooms are clean and even under the furniture. a few things broken in the middle of are stay but was not a big deal for us and staff helped us when they can. only negative thing i could say is the pool area was very slippery and my kids where falling due to the tile floor. but no one hurt and i just keep then in pool. and i moved them out 1 by 1

The location was great and the room was clean. No a/c

Staff, location, breakfast, parking I needed to clean the room and bathroom to be comfortable. I wiped off all tables because I could see dried spots of whatever and the desk chair, wipes/rags were dirty. Hair on the shower floor and chunks of left over soap in the soap holder from a bar of soap. Dust residue on the couch. Furniture marked up, damaged, and very old. I've stayed in modern and new hotels in the area around the same price. I felt the room was overpriced and misrepresented.

Rudest front desk server ever. It was despicable, horrible experience.

The property was very old and outdated in my sheet had holes in it. It was just there was a yellow ring in the tub.

Location, staff is very friendly

Clean room

Exceptional

.

The rooms were clean but dated. The rooms need to be renovated, especially, the shower area. I was there for three nights and was informed that the policy for housekeeping is every other day the room is refreshed which only includes: emptying the trash and removing and replacing used towels. The bed linen was not changed the whole time I was there and the bed was not made up. Also, I had to go to the front desk for towels and wash clothes because there was a shortage. Staff was very friendly and courteous. The room was clean upon my arrival.

Staff especially breakfast staff was sure friendly I was disappointed that bathroom did not have exhaust fans or proper ventilation

The staff was superb. Very helpful!

It was a good location for what we needed. Staff was very friendly. The bathroom was older and not clean. The room was hot and the air conditioner did not keep up.

It was an excellent hotel.

Exceptional

It was an excellent hotel.

The staff is great. Manger goes above and beyond for everyone. Love this place

Superb

Wonderful room! Great staff! Awesome location!

Very good

Good place to stay. Accessible to most establishments in the place. Staff is friendly and helpful. Had a good time staying there!

Nice. Breakfast was good both days. Bathroom floor seemed kind of dirty. Just the grout was dingy in places. We had 7 people which the hotel said could sleep in the room but it was really better for 6. The sofa was a tight fit for 2 kids. And 3 towels for 7 people wasn’t enough. When we asked for more we were told there were no more that the hotel was out. Overall not bad.

All it’s ok , I only don’t like the breakfast. But for one weekend I enjoy

Clean Small room, small tool

Everything was great

Everything was great

Small room, small tool

The only problem I had was no control over A/C. I had A/C set for 65 degrees and it would not come off at 75 degrees. Even when temp outside was 50, I had no control over it. Also you could not feel the fan or air. Super Super disappointed with that. Would of rather had the old unit by the window. Other than that everything and everyone was great. Unfortunately this issue wont allow me to stay at this property again.

Exceptional

My family and I were in town to attend my big brother's funeral service. Miss Cassandra at the front desk was absolutely exceptional with her customer service! She went far beyond to accommodate us during this difficult time. My younger brother and I flew into ORF on a red-eye flight to be with family, and she did all she could to have a room ready for my brother and me early so we could rest before the rest of the family arrived. She also went to great lengths to accommodate my elderly parents, making sure they had a close, accessible room when there was a discrepancy with their Booking.com reservation. Our family occupied four rooms total. The entire family was pleased with Miss Cassandra and her entire staff, expressing their condolences, kindness, and sincere compassion. She and her staff were amazing! THANK YOU SO MUCH! IT MADE OUR VISIT A LITTLE MORE BEARABLE, AND MEANT EVERYTHING TO ME AND MY FAMILY.

Air conditioning controls didn’t work, would not get cooler than 70 degrees. Brown stains on the desk phone and lamp shades

Very good

Clean. AC was not working. Room was hot all night

AC was not working. Room was hot all night

A place to rest for just the one night. Shower not appealing at all. It needs an upgrade. Shower head rusty, around the drain looked very nasty. To top it all we needed an extra towel, my husband went downstairs to ask and there was none available and they had people waiting in the lobby for their extra towels as well. We never got it.

Shower not appealing at all. It needs an upgrade. Shower head rusty, around the drain looked very nasty. To top it all we needed an extra towel, my husband went downstairs to ask and there was none available and they had people waiting in the lobby for their extra towels as well. We never got it.

Nice setting, clean, friendly

Close to where I needed to be. Lights in the room were burnt out. Ice machine didn’t work. $20 charge for incidentals upon check in. Still am not sure what incidentals are. A little pricey comparatively.

Clean location 30. Size of room.

Size of room.

Close to where I needed to be. Lights in the room were burnt out. Ice machine didn’t work. $20 charge for incidentals upon check in. Still am not sure what incidentals are. A little pricey comparatively.

Property was clean and convenient to shopping and other activities. N/A

Property was clean and convenient to shopping and other activities. N/A

Clean room. Great location. Staff were super friendly and nice No complaints.

Clean room. Great location. Staff were super friendly and nice No complaints.

Staff!!!! Beds and room layout. Air conditioner was not good at all i sweated during sleep. Called the up they checked said it was working but never got below 73. I hate d the elevators! I was scared i would get stuck! No wonder everyone was requesting lower level! I was in 505 top floor.

Staff!!!! Beds and room layout. Air conditioner was not good at all i sweated during sleep. Called the up they checked said it was working but never got below 73. I hate d the elevators! I was scared i would get stuck! No wonder everyone was requesting lower level! I was in 505 top floor.

Exceptional

Pleasant

Good

Great location pleasant staff The Ac was not working staff brought fans but that didn’t help much

Great location pleasant staff The Ac was not working staff brought fans but that didn’t help much

Hotel room bathrooms are dated and just need some TLC otherwise loved the space in room!

Room floor and bathroom floor was not clean. Not enough towels. Breakfast was very mediocre. Staff was friendly.

Very good

Exceptional

Very good

Superb

Bad

Para el costo y marca de el hotel esperaba mucho mas. La limpieza es nula 4 días y nunca cambiaron la ropa de cama y las toallas tampoco. Las solicite en front desk y no habían toallas limpias todavía al otro dia no las tenían. El desayuno de mal sabor y no rellenan nada.

Hotel very nice and its in a great area. No complaints.

Hotel very nice and its in a great area. No complaints.

Superb

The beds/pillow were comfortable. The room was spacious. The staff was helpful. The breakfast was good.

The property was clean. Breakfast was the usual found in most places. Room service is every other day. When the room was finally attended to there were waste baskets left that were full. Dirty glasses left in the sink. Our coffee maker did not work and was not replaced until the 3rd day of our 4 day stay. The staff was very helpful. The facility is understaffed. Ice maker is near the elevator on the second floor. Rather inconvenient for first floor occupancy and a somewhat disabled patron. . The shower door drip edge was installed backwards allowing for a wet mess on the floor. (We installed it correctly). All on all, this facility was not worth the $180/night we paid plus taxes.

While the staff was very friendly, during our stay we had to ask 5 times for housekeeping to come and clean our room. And when they finally did come, they did not fully clean the room. Never replaced the glasses or paper cups. Never replaced the ice bags for the ice bucket. And never replaced the empty conditioner in the shower.

We did not have any maintenance come to the room, so we had a buildup of trash and recycling. The breakfast menu was okay however not a lot of healthy options. I would have loved to see more fruit and veggies. Parking was adequate and free. We had an incident where one of the elevators broke down and most of the guests had to take the stairs, it was fixed within two hours, however the staff at the desk was giving misinformation about one of the elevators working when they it wasn't, guest were waiting long periods of time and had to take the stairs. I used the exercise room where the only 3 out of the 4 machines were working, there was no disinfectant or Tissues to wipe down the machines before or after use. This put me off so i only used the space once. All in all I will give my stay a 6 out of 10.

My stay was 10/10. Staff extremely nice and helpful. Very clean hotel and breakfast options was 10/10. I just wish the pool was heated so it’ll be more comfortable to get in.

The room smelled like smoke and the bathroom light wouldn't stay on.

The air conditioning worked marginally. Very little air flow. The thermostat did not allow us to change the temperature. Thankfully it was sufficient enough to keep us from being miserable.

A/c unit wasnt cold enough week cool air flow sometime hot in room when temps were high

N/A

There was not an easily accessible outlet to plug in my CPAP. I had to move the bedside table out and unplug the lamp.

Outr air conditioner never worked and we didn't see anyone like staff on the floor. The Breakfast was absolutely delicious!

Everything was good

Everything was good

Had ants and hvac wasn’t working

Clean scrambled eggs

Clean room, comfy stay.

Not applicable

Very hot! Clogged sink

The parking was parking. The breakfast was frozen food. The room bathroom was wreckless; rust, mold, peeling wall paper, peeling tub, there was ants, mattress uncomfortable. The pool water you couldn't see the bottom and pumps were not on. We will not be staying here in the future.

Super clean and friendly staff

My stay was miserable. The air conditioning didn’t work and it was 76 in the room and they were unable to move us because they were full.

Yes

Great staff

Water leak stains on the lamp shades and back board, linens in closet looked used, hair in tub overall did not look thoroughly cleaned

Breakfast menu was balanced. Staff was pleasant; amenities were great!!!

Everything was wonderful except the breakfast options.

Front desk and staff were very helpful to us as we were able to get feedback from the surrounding area. In a great location to everything (restaurants and shopping stores.

Clean rooms. Friendly staff and easy parking

Only complaint was as a business owner who cleans, it wasn't that clean. No trash bags were provided. I didn't complain just touched it up myself and waited till day 2 for trash bags.

Very pleasant stay

We did lose power 1 night for a few hours no reason why.

Hotel staff was friendly and accommodating. I did not like the hotel overall, it was outdated and not as pictured. I wish I would’ve stuck with my first instinct and went with a different hotel.

Yes

I booked a King suite and at the time of booking it showed four rooms available and one handicap accessible. When I checked in, I was told they only had a room with two beds. I told them what it showed when I booked the room. The lady again said all they had was a two bed room. I took this room and when I walked in it was 80 degrees . The thermostat was set at 74. I had to run the AC for my whole stay even with temperatures below freezing at night to keep the temperature down to a comfortable 72. The beds were small to be considered queen size beds. I'll not stay there again.

Room and staff were fine. Unfortunately, dozens of kids in town for a hockey tournament -- often unsupervised by parents -- were running the halls late into the night.

Staff was friendly and the d8d a great job of keeping up with yhe parking lot during the snow storm

The staff is very very nice! No matter who we came in contact with they would ask if they could do anything for you and most importantly they would always say hello and have a great day!!

Room was spacious and clean

The ac did not work but it was cool enough. Breakfast food went quickly disnt have much of option when I went down. Hotel was very.clean.

Having breakfast on the premises was great. The staff was very friendly and professional. Loved the convenient parking.

Staff horrible

The room was clean and the stay was okay . Costumer service was poor very poor was not happy. Didn’t know if I wanted to cancel or stay but if I cancel that mean my money would’ve took 5 to 7 business days to be put back on my card so it was no choice but to stay, but the front end manager was very rude. Very nasty.

Try friendly staff. Hotel was clean and in a good location. Definitely ready for an update but everything is well kept.

Love the hotel highly recommended

The woman who checked us in was kind and welcoming. She greeted us with a warm smile. The room was clean and quiet, which is exactly what we were expecting.

Also there is no fan in the bathroom, so with no a/c fan and no bathroom fan there was absolutely no white noise to fall asleep to. So I downloaded an app on my phone to play all night.

The breakfast was good and very convenient. The room temperature was great. The staff was very friendly and helpful.

Yes it was fresh, but we had to leave at 6am and I asked for someone to allow me to get food to go, but no one wanted to talk to me. Also, I asked for a handicapped room, because I'm in a wheelchair, and

The shower was filthy, there were no comforters/blankets available. The entire place reeked of pot. The room was not clean. If we had not arrived after midnight due to a delayed flight we would have went somewhere else.

Everything was good

Room was dark and bed was not too comfortable

Everything was great! Staff very professional and helpful. The rooms were clean

Wonderful

Safe...clean rooms...staff froendly

Room was clean, staff was fantastic always willing to help when needed.

Room was clean and staff is corteous. Had fun in the pool table but they need to change the cue sticks

Clean rooms

The room was nice and clean, but the door to the closet in my room was missing. The cleaning person only emptied the trash when asked, on the day that I wasn't in the room when they stopped by the trash was not taken out.

Everything was phenomenal!

Shower pressure good. Otherwise property poorly kept including maintenance and room cleaning.

Everything was wonderful except the AC wouldn’t work in either room I was in. Our family likes it to be below 70 and it stayed between 75-77 the entire time.

Great customer service

No tv channels and internet in room.

Everything was great. More than anything really clean towels and fresh linens.

Staff was professional, courteous, and suoer helpful.

Room for sure. Whoever was responsible for the room could have taken some time and made the room neater. Sheets and blankets were not properly put on the beds. Towels in the bathroom look like they were just thrown there. This is what happens when you have people who don’t care.

All the above

Staff extremely nice, courteous and helpful

Overall a nice experience. I would stay there again.

Nice 5 day stay as a family/business trip. Spacious room and friendly staff.

Front desk staff was top notch! We had a delay for our cruise departure and had to add a second night, last minute. She was super sweet and incredibly easy to work with!

If there was any complaint it would be that there is only one night by the bed instead of on both sides & not an outlet on both sides of the bed. This doesn’t make sense to me in any hotel. There are 2 sides to a bed so there should be outlets & night table on both sides.

Clean and quiet. Beautiful space.

It was a pleasant experience.

Great customer service. Greeted each time we entered the door. Clean.

Staff was very friendly and check-in process was a breeze. Room was very clean and the bed was nice and cozy. Perfect for a much needed night alone. I will definitely be back!

Room clean. Like bathroom setup. Sink separate from toliet & shower

Staff are great & Family friendly who smiles a lot. That alone takes out of the pressure of tired stressful day

Great staff and nice comfortable rooms

The staff was very friendly, and welcoming. Everyone was positive and super helpful!

Everything about our stay was great. The staff was awesome.

Our family stayed at this property during the labor day long weekend for a basketball tournament. The staff were very friendly and went out of their way to ask how we were doing esp during breakfast. Definitely recommend this hotel

Everyone was so nice and it was clean and a nice place !

Everything was nice. The staff the breakfast

The room was decent and beds were good. The only major issue was the Trundle. It is not usable at all. It looked like there was mouse droppings on the cover. The floor of room had 1 spot where the carpet was sticky. The trundle mattress had stains on it and the cover was torn. We requested blankets and sheets to use on the sofa. We were too disgusted to use the Trundles. Our group has 2 rooms and both rooms has the same issue. They shouldn’t advertise the trundle if it’s going to be in such a disgusting state. The staff were nice and friendly, the property main areas were clean.

We booked this room for 5. But the sofa bed trundel was not usable. Filthy sheet and filthy mattress. They didnt even have a mattress cover. Had 2 rooms both same condition. Pool was not in a shape to swim or even take a dip. Breakfast mediocre.. scambled eggs and toast is all i had and other than that u had a bacon or sausage patty option alternating. Wasnt refilled continuously, had to ask for things even before end time. Quiet disappointing for a Mariott chain to be like this. Otherwise the 2 double beds was comfy, washroom clean but can use an update. If staying here dont consider a sofa bed as an option.. unless sleeping on the sofa itself. Otherwise need to get more room if you are party thats more than 4. We took 2 as we were 10.

Front desk was great. But trash was never emptied and we had to search for our own clean towels.

Overall this is a very nice place to stay. My only complaint is that the air conditioner in my room did not work well. I was only there for a good nights sleep from 10pm to 10am. The thermostat was set around 65 and temperature never got below 75. I barely could get any sleep at all. Other than that this is a nice clean hotel and staff was very helpful and friendly.

Restaurants foods was good,bed was ok

The A/C wasn't working in my room. They sent a maintenance guy that emptied the water pan and left me w/a fan. Temperature never got below 78 degrees. Too hot in room to sleep at night. Breakfast was average. Old outdated building. TV limited. Marriott has really gone downhill. Cleanliness was the only positive. I will not be staying at another Marriott again. Disappointed.

We arrived around 9pm checked in and went to our room. The front desk lady Crystal was extremely helpful. We began assembling sleeping arrangements for a king with the couch and pull out bed. There was mouse poop all over the couch and extra bed. The room was dirty and there were nasty stains on the floor and couch. We changed rooms to two double beds with couch/trundle same deal. Mouse poop and people’s belongings under&in the couch and bed. The shower had a trickle while 80% of the water came out the tub faucet in shower mode. The bed skirts hadn’t been changed in awhile because they had crusty substance on them and the light bulbs in the room were blown out leaving us with the desk lamp for the whole room. We had to have our room rekeyed 3x because it kept cancelling our keys even though we were there for 4 days. Worst hotel experience I have ever had. It was a lot shuffling kids around and the unsanitary conditions of the room. I addressed it with front desk staff but they could only put in request tickets for service. The hotel overall wasn’t up to Marriott standards, the pool was gross and a lot of the tiles are cracked. Breakfast was decent with a lot of different options. But overall I will not be staying here again.

The room didn't seem clean - sheets and bedding had a bad smell. Lamp shade was stained and lamp not working.

Everything was good!

Nicely located but rooms need an update and staff needs to keep the floors cleaner especially around pool and elevator doors

From dining, front desk, cleaning and marketing !!! I didn’t want to leave !

Front stadf and housekepping were great.

not clean, not clean at all, missing shampoo and Fan in Shower,

I like the staff. Breakfasts. Location. Room size.

We were there for a softball tournament. Location was convenient for travel to softball complex. Plenty of places to eat close by. Room was clean & quiet.

It’s was very clean and comfortable everyone was very nice and I enjoyed my stay

Everything

Check in was simple but had to be moved to 3 different rooms because of the A/C issues & one of the rooms weren't clean. Maintenance was much nicer than front desk staff. Overall it was a ok stay.

The front desk staff are great! The room is clean and comfortable. I would definitely come back again.

Hotel staff was amazing. Disappointed the pool was closed for maintenance but offered pool access at hotel next door. Room was clean. Breakfast was great each morning during our stay.

awesome stay great people

Traveled 12 hours wanted to let the kids swim pool down got into room tv didn't work room was dirty no coffee for coffee maker no soap at the sink bottled soap in shower empty maintenance had to come fix tv housekeeping came to clean the room

Our stay was ok….. check in ok. There was no soap at the sink, and no coffee in the room. The breakfast was good, and the lady running the breakfast was very friendly along with the lady we checked out with. The rooms are dated, and I think a bit overpriced for our stay

Fantastic property, great rooms!

Friendly staff, easy check in & out.

Everything was wonderful with exception of the air conditioning wasn’t working.

Great staff

Everything

maid service was difficult to coordinate. no change of sheets in two weeks. towels once. Staff was super friendly. comfortable room. very nice stay overall

Excellent experience!

Service was fabulous and breakfast offered was great! The room was clean and bathroom too. The King size bed was Horrible! It had big slumps in the middle of the bed and caused me to sleep at an angle. Woke up many times in the night and neck hurt every morning. was not happy.

Staff were very good the condition of property is very old and not clean

the bath tub was slippery

Enjoyed my stay the pool and peaceful environment

The sheets or bed in a bag the manager called it for the sofa bed were not clean, don’t know how long they had been on bed, pee stains

The staff, the space and convenience

The staff were very friendly and helpful. The room was clean as well as the bathroom. I have stayed here before and will stay again when in the area.

Clean and breakfast was terrific. Staff was friendly. Definitely recommending.

Phone didn’t work in room. Bed linens and pillows as well as the couch in the room soiled. No hand soap in the room. Near the elevator was the pool, water on the tile floor and in the elevators not safe and never cleaned up timely. The breakfast offered was the usual breakfast you find at most hotels but we went off site because the first day the food was not good.Staff answered our issues and tried to make sure we had everything we needed. Although next time we’ll stay elsewhere.

Great guys that checked us in. Unusual to see all male staff. Very friendly and accommodating.

Friendly staff and clean updated rooms. Bed was comfy.

Would definitely stay again

Great

This hotel is very convenient near lots of shops, and about 15mins to Norfolk.

Great place to stay. Breakfast was alright.

Awesome

.

N/a.

The Hotel Staff

Great stay

Overall the stay was good. The shower door leaked and there was mold around the edges. They had to fix the shower head because it was shooting water up and down and all around. They were quick to fix and accommodate what they could. All the staff is very friendly and helps as best they can. The couch had some spots on it that i used a washrag to clean before sitting on it. Could have paid a little better attention when cleaning.

Customer service is excellent

Nice stay

Very nice rooms

Always love staying at Spring Hill suites

The hotel has good management, and its location is in close proximity to retail stores.

Staff in the evening Chrystal and Jovie are phenomenal caring respectful individuals.

It was fun,close to shopping stores and restaurants

Excellent Hotel! Recommend it!

You suite had all the items i need thanks

We were not informed about breakfast serving times. There were not enough bath towels in room

Perfect. Very friendly staff. Awesome room.

The staff are my heroes because my daughter has a incident and both managers from the hotel assisted my daughter with very professional and good care call 911 and try to help me with my daughter they was all the time talking with the paramedics on the phone I’m really appreciate that all the staff there thank you .

Love the staff for giving us the welcoming feeling when we arrived and left the hotel. Great Job 😊😊

My stay was amazing along with top tier customer service and staff support

My stay was very comfortable for myself and my daughter. I will book at this hotel again.

The price for the room was not bad. However , i was happy till got in my room . Fridge had no shelves to put food up . There was no soap to wash the dishes in the kitchen . Couch looked like someone was there and laid on it. Bathroom floor had dirt and there was only a few towels . I had to ask for more and they was so hard on my skin. They felt like a brillo pads. The highlight of it all. I had credit card on file for Accidentals.They allowed someone to use my card for the market without my Consent or permission. Also even though you booked online and look through the fees, it doesn't state how much it was or if there is. They don't tell you until you arrive to the hotel. How much your deposit will be for the accidentals. I love swimming and they have a pool . Guess what someone Supposedly threw up in the pool and they had to clean it . 2 days being there and they never cleaned the pool. My friemd also booked a room . And her A/C wasnt working in the room . Maintenance man never showed up . We waiting about 6 hours for a fan ? For her room. Wow what a service.

Good stay

Hotel was fine but the communication between Expedia and the hotel was poor.

Very comfortable and accommodating, very friendly, nice breakfast, room service brought additional things we needed in a timely manner. I have problems walking and they give a room very close to everything that I didn't have to walk very far to get to everything, I highly recommend staying with them.

Considerably quiet being located close to I64. Well done.

Great breakfast, helpful and welcoming staff, suite king room was spacious and enjoyable. Clean and in nice area of town.

It was a great room other than the thermostat was not able to bring the temperature down. It was very warm in the room and all the buttons did not seem to work properly.

The staff is phenomenal and extremely friendly

What I didn’t loke were the pillows. They were flat and uncomfortable. Also the bes was on the hard side. Only stayed for 1 night.

Greta staff friendly

Fine

Friendly staff and clean property.

Nice Shay

Great job

Very nice staff

Needed sone updating. Bathroom needs walk-in shower.

Everything was perfect

The beds were so comfortable. We slept well. Breakfast could have had more options.

A/C not working in the room. Smallest “king” bed we’ve ever had! Sold me a ridiculously expensive bottle of expired iced tea… We are frequent visitors at this hotel on our way through town, but this is probably our last day.

Customer service was excellent, checking in was extremely pleasant. The room actually matched the picture, we were very pleased.