Extended Stay America Suites Chesapeake Crossways Blvd

Best place if ur going to be staying a while bc they really do help more then any other places

Na Ma

Nothing about this Hotel. After arriving and checking in, we couldn't find our room, trash, beer bottles and the smell of weed, all around, we dropped off our keys and went to another hotel. This place didn't feel safe. I travel a lot with my job, this place should be shut down.

Location Price n housekeeping

The stairwell was filled with trashcans that were woverflowing and trash was scattered about the area. The shower didnt work and there are cockroaches.

Property was overbooked by you I did not get to stay at the property because it was overbooked by booking.con

not great. comparable to motel 6. expected better.

Good

Convenient location. Very clean. We had a corner room which was quiet. The bed was very comfortable. We slept very well. The door security lock was broken.

My go to place when in the area.

Good

The staff was helpful and courteous No 24 hour staff, had to use a phone to call someone onsite to check me in. The weather stripping around the door was mostly gone and I could see outside through the gaps. No elevator and I was on the third floor. T he shower barely got luke warm, the was very little water pressure. There was what looked like a pubic hair on on of the three "clean" towels. There was what looked like a pubic hair on the wall of the shower. The was a black splashed stain of some sort on the cloth shower curtain. The toilets paper dispenser was broken off the wall and not repaired. There were large unfinished drywall patches under the towel rack. The refrigerator looked like it was just taken out of storage, it was all rusty and filthy on the outside, I never bothered to open it. I had a late flight coming in around midnight and was checked out by 8:45 and for those 9 hours with all the issues with the room I was charged $167. That's completely upsurd, it want worth $25. And yes I have pictures of it all. Couldn't complain that night unless I wanted to lose even more sleep, cause I would have to call the guy to come back to the desk to deal with my complaint. In the morning I had a graduation to be at, again would have to lose more of my time and sleep to deal with it. This is horrible, never stayed in a room so bad. I have slept in better conditions on deployments in the Army.

No 24 hour staff, had to use a phone to call someone onsite to check me in. The weather stripping around the door was mostly gone and I could see outside through the gaps. No elevator and I was on the third floor. T he shower barely got luke warm, the was very little water pressure. There was what looked like a pubic hair on on of the three "clean" towels. There was what looked like a pubic hair on the wall of the shower. The was a black splashed stain of some sort on the cloth shower curtain. The toilets paper dispenser was broken off the wall and not repaired. There were large unfinished drywall patches under the towel rack. The refrigerator looked like it was just taken out of storage, it was all rusty and filthy on the outside, I never bothered to open it. I had a late flight coming in around midnight and was checked out by 8:45 and for those 9 hours with all the issues with the room I was charged $167. That's completely upsurd, it want worth $25. And yes I have pictures of it all. Couldn't complain that night unless I wanted to lose even more sleep, cause I would have to call the guy to come back to the desk to deal with my complaint. In the morning I had a graduation to be at, again would have to lose more of my time and sleep to deal with it. This is horrible, never stayed in a room so bad. I have slept in better conditions on deployments in the Army.

Passable

Good

Friendly Staff and clean room

The location was convenient to restaurants and shopping the room was very clean felt real safe.

Clean room

The owner/manager was polite and i recieved a room but I am out 25 dollars. The ibternet was weak and disconnected often. The room was good.

Great over all

Upon arrival, I was informed that although I had a reservation, I did NOT get a room. I was told that due to staffing issues, 17 rooms were not cleaned, so they could not be used. I hope I will not be charged. I spent two hours driving around looking for another hotel room in the area. As I drove 5 hours to get to to this location. The staff at Extended Stay was ABSOLUTELY no help. They just said sorry, no rooms you are on your own.

Upon arrival, I was informed that although I had a reservation, I did NOT get a room. I was told that due to staffing issues, 17 rooms were not cleaned, so they could not be used. I hope I will not be charged. I spent two hours driving around looking for another hotel room in the area. As I drove 5 hours to get to to this location. The staff at Extended Stay was ABSOLUTELY no help. They just said sorry, no rooms you are on your own.

Everything else

I checked in pretty late.

Passable

Nothing Nothing handicap accessible areas, I had to go somewhere else because they only had stairs and I can’t climb stairs. When I booked this I thought they had elevators which they didn’t. Then I asked if they had any rooms on the first floor, which they didn’t. As I said I ended up going to another hotel. To say I was disappointed is an understatement.

Nothing Nothing handicap accessible areas, I had to go somewhere else because they only had stairs and I can’t climb stairs. When I booked this I thought they had elevators which they didn’t. Then I asked if they had any rooms on the first floor, which they didn’t. As I said I ended up going to another hotel. To say I was disappointed is an understatement.

Passable

When it was time for me to checkout!!!! Everything!!!!

Pleasant

Good

Exceptional

Nothing Everything

Good

LOL ONLY HAD 1 COFFEE CUP AT 8AM, GRAB N GO MUFFINS ROOM HAD NO CURTAIN ON WINDOW HAD TO PUT A BLANKET UP, NOTHING IN ROOM. HAIR DRYER, IRON, KITCHEN WARE, COFFEE/TEA MAKER, RADIO, TOASTER, CARPET, PHONE DIDNT WORK, NO CLOCK. BATTERY ON DOOR LOCK WAS LOW TOOK ME ATLEAST 3 TO 5 MINTUES TO GET IN ROOM, HAD TO GET KEYS CHANGE TO GET IN THEY DIDNT WORK. I DONT THINK THAT ALL THE ROOMS WERE THIS WAY BUT UNFORTUNATELY THE ONE I STAYED IN WAS, I ASKED TO BE MOVED BUT WAS TOLD NO OTHER ROOMS WERE AVAILABLE, BED WAS OK ONLY 3 PILLOWS FOR 2 PEOPLE. O YEA NO HEAD BOARD BEHIND BED NO PICTURES ON WALL BUT NAILS WERE STICKING OUT WERE THEY USE TO BE, I DO HAVE PICTURES BUT I THINK YOU GET THE IDEA, PAID 127.34 SURSPOSE TO BE GETTING A 60.00 REFUND WE WILL SEE

it was close too the job Nothing

it was close too the job Nothing

Floor had pistachio shells on it? The shower did not warm up and the ac did not work below 68 degrees…

Exceptional

The only thing this property had was availability and proximity to the interstate

The staff very friendly The shower water does not get hot !

The shower water does not get hot !

The towels were dirty!!! The rooms were outdated and had a smell, the stove was rusty, there were no dishes in the room. The hot water was not hot, warm. I slept in the chair, the room didnt seem fresh. The rpoperty was filthy, trash under stairs, stairs needed power washing. It looked like a place where drug addicts go to get hi!!!! It was to late for mexto find another property!

Very good

The location The room was disgusting. Horrific smell, roaches in the bathroom, the door didn’t shut all the way, and the had to use hair clips to close the curtains.

There was roaches and the bathroom was nasty and it had this smell of dogs

Nothing Electrical sockets hung out of the wall, others that didn't, did not work

It was quiet and the check in and check out was easy

Pet friendly, roach on the wall, smelled awful in both rooms we had. One door had to be slammed to make sure it shut.

Nothing They charged me twice

Nothing I asked for handicap bathroom since I am an amputee. Nope then they put me on the third floor with no elevator. To a room that had not been cleaned walked down three flights again . They put me on the first floor . Woke up to cockroaches crawling all over

Most of the staff here is amazing.However , they are unaware of things that go on here in this hotel , and I think it's time that they figured them out. Management team is so blind here.They let their staff go in the room where they put the laundry and they let them smoke drugs , not just cigarettes , but drugs. They make their guest stand off the property, but they let their hotel staff smoke drugs here, or at least that's what Jay does and Ur, which is the maintenance man.\nIs up at the front desk. They let gasta here , and they argue at 3rd In the morning and do nothing about it , they let the guests do whatever they want , just like , they let their hotel staff do whatever they want. The only reason why they have good reviews is because they bribe you to get good ones. I asked them today for the vacuum Toya told me that if we do a review for her to come back down at 430, and she would be glad to give us the vacuum.\nBut when we went down there, j would not give us the vacuum.\nEven though he has given us the vacuum multiple times. They let Jay from the front desk, do whatever he wants.\nAnd no punishment has ever done. So , please don't stay here because they will treat you like trash.

Didn't have it.

I absolutely love their grab and go breakfast.It's so convenient and especially if you're always on the go. The staff here is so amazing. If you tell them what you need , they have no problem trying to help you.

Coffee is great! Continental breakfast is really good! Clean room! The staff is very good and attentive

Staff

Excellent accommodations, very friendly staff. Clean rooms. Nice laundry facilities

Nothing!!! Arrived at the requested time . There was only a piece of paper with a scrawled note taped to window. -- No Rooms. Banged on door, no one responded. Have not returned my deposit after contacting them in writing Absolute disgrace, should not be considered for short stay. Don't even believe they have a lobby-- just a desk as determined by looking through window stating no vacancy!!

The staff is very helpful. But the rooms need to be updated. Handles falling off of drawers. Doors coming off of cabinets. An room had odor of smoke.

Lots of shops around the area, but the room cosmetic issues and that was blood when one of the pillow cases

I saw to many bugs

Staff

Friendliness

Location Toilet didnt work Smoke alarm beeped all night Bed too small

Room was perfectly clean and well put together

Staff

Room stayed cold even with heat on 76 degrees.I had no shower curtain in room.I say roaches in the room.The tv did not work.The place shafted me out of 190 dollars no one would return calls had to give confirmation number 3 times manager said they would refund where i was over charged and did not i would not let my dog or my wirst enemy stay at this place it is terrible and the water is not that warm at all i live on the rd working stay in hotels every week this is the worst experience ever.

Staffing especially hotel employee

Staffing

Good

Flawless room

Ashley was a pleasure from check in to my technical difficulties! I would and will recommend this hotel to anyone who asks my opinion!

The manager was very helpful and understanding.

Great customer service, especially ms toya at the front desk, clean rooms and quality machines

The night staff and GM are always so helpful.

Have stayed here multiple times. I’ve always had a 5 star experience. This time was not the case. Toilet had no water to it, shower felt like it never got above 35 degrees. Heater which will usually bake you out of a room, was set at 78 degrees and still had to sleep in clothes. And the kicker I stepped outside to adhere to no smoking policy( I vape)? And the door locks would not engage, when I went back in, so needless that was a nice 20 minutes outside using friction to engage door lock, it engaged. Please extended stay America do better

They keep booking the same room I already had that has not been cleaned for days after I left. Rebooked and the rooms still have the same trash and sheets on the bed. Same dirty towels and rags I have already used.

They both always make me feel at home and i Love all this stuff. Love their grab and go.Breakfast is definitely worth every penny that you spend.

Staff is the best!!

Staff was welcoming and friendly. Location was convenient. Place was affordable and gave us shelter, so thank you for that.

Yes

It was honestly a great convenience for me to just go down to the office.Grab a few things and take back up to the room. While the kids got ready Staff is. Definitely friendl.

Wonderful place to stay!!!!!!

I would not stay there again. The room was very dirty and had an awful smell that wouldn’t go away. The AC leaked, the appliances were old and unmaintained, the walls had filth all over them that I cleaned off myself. Worst of all, the first morning we were there I saw a cockroach run across the floor! When we came to check in no one was at the front desk and the manager or supervisor walked in at the same time as us and didn’t assist us. They then had someone else come to the front but continued to have a conversation with them before they assisted us. At check out the girl was nice but we had to wait for quite a while to check out while we were in a hurry because our pet was in the car (The person they were talking to was a staff member). The laundry facilities are expensive. Most of the dryers are out of order. You also have to walk pretty far (outside) to get to them. The vending machines weren’t stocked. They are pet friendly but we had to pay $115 in pet fees for 4 nights. Then our neighbors car alarm went off almost the entire first night and multiple times after that. The first night the cops were there. One of the nights the neighbors were screaming at each other and I could hear it through the wall. I felt extremely uncomfortable while I was there. If I had known how bad it was then I would have just paid more to stay somewhere else. I have worked at the front desk and as a housekeeper at a hotel so I know that this is absolutely unacceptable and low standards!

The smell of urine in the stairwell is unbearable

Nothing exceptional

This was not an extended stay from where I’m from this was more like motel 8. Property needs upgrade my sink pipe had a hole in it and had been that way for some time . Like go get some gorilla glue if you want to take care of the property. Staff was awesome but not the extended stay I’m used too

The room that I got checked into was not previously checked to make sure that it was clean and did not have any pet urine odors. Very nasty when we walked in the odor was OVERWHELMING We did request another room and was accommodated.

wonderful staff, but the room had roaches and tons of trash onsite with lots of street noise

Amazing place to stay. Staff is extremely nice and helpful. Manager was amazing!

Chris was always so rude and lacked Customer Service skills.

It was good I wish it already included the utensils

2. Not clean 3. Damaged walls, doors 4. No fan in bathroom for showers 5. Key card for entrance has trouble working 6. Bed is awful; sleeping bag would have been preferred 7. Kitchenette with no dishware ... must ask for it Hey, how about a refund hotels.com???

what I do not like was the sitting chair was old and peeling

Nothing

When I arrived the staff were unfriendly and could not care about anything. The floor was was filthy and the smoke detector was ripped off the ceiling. I asked for cooking utensils and only half were supplied. There was no microwave. The bed was rock hard and when I asked for an extra blanket, they would not supply one. There was no toilet paper and they said I have to supply my own.

The property looks ran down in the lobby.

There is no sound proofing whatsoever! All we heard were cars/trucks on the highway all night. They leave that little detail off the booking website. We didn’t get any sleep at all. When we tried to leave at 0130 am, No one was in the lobby to accept our keys and check us out. There wasn’t a key box return so that we can go home. Needless to say, we were stuck here and couldn’t go back home. I will NEVER book here again!!!

Bathroom ceiling was hanging over tub.

The room was outdated. The furniture was all poorly made bed, poor Internet service, and the overall cleanness of the room was poor.

Felt very unsafe. All but the man on Sunday morning check out was rude. Would NEVER stay there again. Nothin in the room, microwave glass tray was missing. No hair dryer no shampoo or conditioner, had to return dirt towels to receive clean towels. Was very glad to leave the premises.

I bought two rooms for reservation, but they only found one reservation, so it took about 20 minutes before they finalized the second reservation. Then the rooms where suppose to have two queens beds in each room but there was only one bed available.

Whole room was really dirty washcloth was use by other customers left stuff in refrigerator and the refrigerator was really really dirty somebody use soap in the bathroom I would never go back again or refer anyone

check was fine and was helpful , no elevators though which is crazy for a hotel with so many levels , trash piled up under stairs . no utensils or pans for an extended stay hotel but yet the sign in room says there is . no microwave

The only thing we liked was the Avenger movies on FX.

The bed was not super comfortable and there was a lot of road noise from the highway. We found 2 bugs in our room. Fortunately neither one were of the bed bug variety. The room was definitely very outdated. Probably will not stay here again.

The bed was very uncomfortable and the room was kind of run down. The dog on the other side of the wall barked all night and I believe it may have belonged to one of the hotel staff that I saw enter the room to tend to the dog. Asked front desk for a fork and knife and he said they don't really have silverware or plastic utensils. The woman at the front desk was nice, but that might also be because she was asking us to leave them good reviews. I wouldn't return.

Clean room , very quiet! Pricey on the pet fee. Enjoyed my stay

Carpet in room was full of stains. Kitchenette had extremely old cabinetry and could use a facelift. Bed and bath linens were very clean. Walls in room had repairs to the drywall that were not painted. Furniture was a little beat up.

Place was a dump. Rooms smelled like marijuana, A/C didn’t work in the first room and the key reader didn’t work, so the manager had to open the door to our room every time we left. The manager (Chris) was a good guy, very polite and timely, and the problems that existed were not his fault. This place is a good example of “you get what you pay for “

Property was close to shopping and entertainment.

Bedsheets were not clean. Staff at checkout were apologetic over the matter.

Over priced for old worn out

This place was disgusting.

Not so good. My pillow, bedsheets, blanket linen all smells used not newly washed as I expected. There was no shower curtain. The room smells a smoking room…

The room was clean.

For our stay I requested a non-smoking room, the room smelled like an ash tray. The entire building smelled of cigarette smoke, cigarette butts were everywhere. Even the check-in area was full of cigarette smoke, We went to the room and we could not breathe I instantly returned to the front desk and requested a refund! The clerk was very apologetic and polite, but it is what it is. I know you get what you pay for but come on! Lesson learned... pay a little extra for a room, to be comfortable and safe. But for $186 you figured it would not have been like that!

Dirty, outdated room,trash everywhere outside, room stunk, had to look at 3 rooms before I got 1 I would even sleep in, and then still had to leave early and go to another hotel because I woke up and killed 4 roaches between 1 a.m. and 4 a.m. while packing up to leave and booking a new hotel room with 2 days left to stay. I couldn't do it! Horrible experience, staff was amazing, but other than that, it was literal TRASH

Great customer service! Modern and clean room !

It was a good stay

Hotel was clean, stayed 6 mights. Stairwells and sidewalks outside need to be cleaned terribly. When I arrived the police and forensics truck were there, didn’t make me feel safe. Air conditioning worked well though and bed was good. Lots of people doing drugs all around, especially weed.

Property had trash everywhere, property is run down. My room had a bad odor, clerk handed me a can of air odoriser to kill the smell. Parking lot smelled of dope that had just been smoked.

I could smell marijuana when I walked in the building to the front desk. There was trash on the floor. The man behind the desk was friendly enough and check-in was fine. I was in room 100. There was a beer can and pizza box in the grass beside the entrance to my room as well asa dog collar and trash in front of my door. The room itself needed updating. . The chest of drawers was chipped and old. There was a table, but not one chair for it,The fire handle had layers of dust on it., there was a lid to a cup under my bed, mold on the shower curtain, and bare minimum towels, soap, and shampoo. The bed and sheets seemed to be clean, but the blanket on the bed was very thin. I would expect a hotel like this if I paid 50 dollars a night, but for nearly $200, a night, this hotel was a huge disappointment.

It’s not 2.5 star place. It’s not upto the standard of extended stay. It’s just a cheap motel using name of extended stay. Booked 4 rooms. One room flush was running continuouslye. Two rooms had cigarette smell. One room bathroom door lock wasn’t working and phone was missing. One room bed wasn’t cleaned and sheets as well as blankets were missing. Which were provided after asking but room wasn’t replaced.

Upon arrival after a long trip into Chesapeake for work

Jessica general manager was super in Serivce and accommodation

It was a crap hole and we didn't stay there !

We enjoyed our time there and the space. Didn’t know that we had to request pans to cook in and had to buy disposable dishes and utensils but still enjoyed our stay and will be back.

New to the area for work. They have been amazing. Latoya is super helpful, Jessica is accommodating. And they both were compassionate to an emergency situation. Can't think of the name but young tall guy with locs is helpful and friendly and knows a lot about the area...

Was very peaceful and didn't have any unexpected issues there. Thoroughly enjoyed the staff and room amenities.

Lots of people smoking weed outside, very loud.

Amazing check-in. They were very accommodating to my personal emergency... Already extended my stay. Just upset they would not give me an extra blanket!

Room smelled old no phone in the room remote control had no back on it picture on this website definitely not true

The associate that checked me in was not asked the desk and when I said "hello" to get someone's attention, I was told to hold on a second. That turned into about 7 minutes. He did not greet me nor apologize for the wait. He did not appear to be knowledgeable of using the device to check me in or retrieve my reservation showing if I paid. The property posted no smoking on property, but I smelled cigarette smoke in my room most of the night. Someone was stomping in the room above us, then there were loud arguments next door and loud noises like someone was throwing pots or something. Beer bottle in the parking lot and when I told the associate about it, he didn't seem concerned. It was not the best experience.

Booked the room for my mother, but she didn’t stay. The room was infested with roaches on the first floor. Front desk offered a refund though so that was relieving.

The staff was very friendly and helpful, they even switched me to an "ADA" type room when she saw I had a mobility issue. The handrail on the ADA tub was already away from the wall as it was attached with drywall screws and silicone. The ADA seat had black mold between the wooden slats, and the bed was a standard full, not queen.

Above average for a motel in the area

Not a smoke free room. Obviously someone smoked in here. Stains on the comforter.

Everything was fine until I seen roaches

The room was clean, the staff friendly and helpful

Good customer service.

Typical, nothing special. Bathroom door lock was broken so couldn’t lock it.

Good customer service.

Very nice staff

The manager of this location was very professional meeting. All my needs for my stay during my travels working out of town. Will be staying again in the future.

Nice place to stay but no ice machines.

Wonderful

Property is clean throughout and the location is central

The staff was amazing and the rooms were fabulous

Michelle made my stay very comfortable and pleasant. She is an asset to Extended Stay.

Went to check in and there was no rooms available! .. we had traveled for hours and I had children in the car! It was getting late and I had to frantically drive around to find and pay for another hotel.

incoming, the desk clerk was busy, but didn't tell me where the room was other than 3rd floor once I asked him. No elevator. The room seemed clean, but stained carpet, a wobbly toilet, mystery something on the bathroom floor (looked like a wax candle had spilled... I didn't investigate) The room needed some kind of freshener though I know people cook in the rooms. It was quiet, for the most part. The clerk at check out was much friendlier and gracious.

Check in was at best ok. Clerk was less than friendly and seemed extremely bothered by our arriving early. Actually combative. When we returned later to get the keys, evening clerk was very welcoming and accommodating!!! Tv was worst ever as we didn't have a remote (nice evening clerk brought one to us). The other guests seemed like it was their apts and been living there full time.

Comfortable

HORRIBLE PLACE TO STAY….i was traveling from Florida to there had a paid reservation already book and when I got there they said they seen no reservations , I showed them my reservation confirmation information and they said they have no more room being very rude and would no refund me for my room after giving the room to someone else .. this place is horrible never refunded for the room, I had to purchase a room at another Hotel

didnt have an elevater. cant do alot of stairs (disabled vet) and asked for first floor but was told there weren't any. the stairs still hadn't been salted when it snowed/iced up. someone's dog had crapped all over parking lot and i almost stepped in it next to my van. it was loud due to ppl walking around and being aholes. it was late like 9pm during week.

Great Staff 🙌 Overall Pleasant Stay 👌

Inaccurate photos of rooms. Very run down. Dirty and smelled funny outside. I was put into two different rooms that had people in them and staff were shocked when I informed them there were people in the rooms. I felt very unsafe and refused to stay there.

The check in was horrible. The very unfriendly staff member didn’t even properly greet me. Once he came from the back he took my information gave me a key and told me where the room was. After climbing three flights of stairs we came to find out my key didn’t work. So I proceeded to walk down three flights of stairs again to have the receptionist at the front tell me the door must be frozen. He went to the back office and filled a coffee thermo with hot water while laughing. We then went up three flights again with my partner waiting in the cold to find out his master key opened it. Instead of saying I apologize I didn’t program it card right. He simply left without a word.

Glad I didn't listen to the negative reviews. My stay was wonderful. Front desk customer service aimed to please. Room was clean and comfortable. I would definitely stay again.

They don’t have any elevators

I flew all day and got in very late. The man working the front desk was Very nice/plesant. I already knew what I was getting into chosing this place over another, BUT, in my mind i was literally only going to be in there 5-6 hrs so I just needed to sleep. When I arrived, I barely got out of my car, and someone walked up asking for a "Light", and not even to the door, someone asking "can I get a cig?"...I dont smoke... the lighting could be better, I arrived to my room and opened the door and it was straight up STRONG STALE CIGERETTES...It was awful, to the point I even woke up through the night because the smell was so bad (Non-smoking room)...I could have gone and changed rooms, but i was exhausted from all day travel. Road noise was brutal, someone knocked on our door in the middle of the night....MY fault for picking this place, i am not bougie, but next time, ill splurge $20 for something a lil nicer in that same area.

Toilet didn't work and there was vomit in bathtub

The office staff went above and beyond for us! When there was a scheduling error!

My only negative would have to be that I was not allowed to have a later check out time past 11am. My neighbors were up partying, yelling, loud music, and sometimes fighting all hours of the night. I had a very important meeting later that evening in Richmond and the extra sleep and extra time to get ready would have made all the difference!!!! :)

Shower was not washed properly there was strands of hair on the shower walls No way that bed was a queen definitely was a full size bed. Outlets were bad and need to be replaced could not plug up any electronics to charge

My stay would have been sub par had it not been for the amazing front desk seevice. She made trip that much more comfortable with her professionalism and her attention to her customers. The hotel was undergoing renovation and the noise was bothersome but the manager made up for it in kindness.

I love this place. It served my needs

unsafe ,needs security to many people partying in the parking lot at night, shower floor was very slick almost fell down twice

It was very clean

I really like it here. I have extended my stay several times. I feel safe and the staff is nice.

Enjoyable and as advertised!!!

Roaches all over the room

I booked a room on expedia and the pics showed on the internet wasnt as seen on the internet. Walked into the room and wasnt pleased very small room this is a motel. It a hotel. False advertising The bathroom smelled just like sh..also the microwave was filthy. I went to the office to get cleaning products and the gentleman said he coulnt gjve me that but never offered me another room. I call the 888 number. and spoke to a representative 5 times however never got pass me letting them allow me to complain and tell them what the situation is to make it better The last rep advised me someone would call me back in an he call never happened. I couldn't sleep last night at all, went to the office and advised Ms Nancy of what happened. Ms Nancy was very understanding and nice, hospitible

stairs and sidewalks need a lot of attention old car need to be towed out

Do not stay there. It is not safe, especially if you are a woman traveling alone.

This hotel smells like marijuana, it’s noisy and the bed is uncomfortable. We checked out after one night with a second hand high! Yuck.

Staff was friendly. Area was clean & felt safe

Está muy bien el hotel. Limpio, amplio , cómodo , tranquilo, etc.

The rooms were clean but did smell like smoke

The staff could be a little more friendly. The room was clean, I just needed a place to rest before a day of travel but I am incredibly unsatisfied with the property as a whole as you can hear everything and after a long day and just needing some rest, it’s incredibly frustrating to spend money, and hear your neighbors as if they were in your room. The couple next door to me were up all night having disturbingly loud sex; now do as you wish but the fact I paid for a room to SLEEP in and had to listen to them for over 3 hours until 6am. Makes me never want to stay here again. Fix your walls no reason for noise to travel so easily.

Assigned an “Accessible” room on 3rd floor in a building with no elevator.

Not being able to check in after driving until 5:40am...

Nice experience overall