Courtyard by Marriott Chesapeake

We stayed here while traveling to a family event. Staff was super friendly and the breakfast cafe was very good. My son lived the pool.

The staff there was amazing! Super friendly and helpful and always greeted us warmly. Property was clean and quiet.

The accommodations seemed oddly nice for the low price.

Exceptional

There was quite a bit of food options nearby. The staff was friendly and assisted me with checking in late and checking out early.

I did not eat the breakfast due to early time commitments

Accomplished the mission

Accomplished the mission

Exceptional

Bad

Staff was informative and friendly. Breakfast cafe wouldn’t take cash for some reason. Found a big spider in my room but otherwise the room was clean and the property as well. Close to shopping centers and restaurants.

The room was nice!

The staff was so pleasant and friendly! The rooms were great and so comfortable!

Great

Refrigerator was very small, as was the bathroom sink area. Pillows were not comfy. Bed was ok, not great.

Room was nice but not very clean. Stain in bathroom and the sheets.

No breakfast. No maid service. If I wanted trash removed or more coffee during my multi day stay, I had to ask for it. Sliding glass door to the shower was difficult to move. Plus at the shower was a door stop to the bath's door that I tripped on twice.

Lovely just lovely

Passable

Staff poor 2 out of 3 days. Misleading refund policy. Expensive food offerings.

The room was good wish it was a balcony room

Everyone was so polite. Nothing

Everyone was so polite. Nothing

I wasnt able to check in they didnt accept my bank but allowed me to Pay w that card

There was mold in bathroom. Maitenance took care of as soon as it was reported

Kids running up and down the halls till midnight

Passable

The beds were excellent and room clean and relaxing

Very friendly staff. Very accommodating

Room was clean. Perfect!!!

Exceptional

Bad

Exceptional

Clean room and some staff

Very squeaky bathroom door

Excelllent

The rooms were clean and well decorated. The front staff was efficenr for a very late check-in.

It was great

The staff was AMAZING!

I liked the staff, the cleanliness of the hotel and the location. Unfortunately the smoke alarm went off twice during the night. I have had ringing in my ears ever since.The smoke alarms are so loud. I know they are loud for a reason. I will give it another week but I might go to and ENT to see if I can get some relief. Otherwise, I enjoyed my visit. I drove up from N.C. to be close for an early morning doctors appointment.

+Elevator, -yoilets not "bolted" to floor -Common areas and courtyard closed -pool? -Limited parking w/ access to building entrance way

It wasn’t the best and we stayed 2nights and they didn’t come to clean the room and we had to go ask for clean towels

They never could get the internet working in our room and there was quite a bit of road noise. Coffee options not good - only over-raosted Starbucks (Yuck)!

All of the staff was friendly, hotel was clean and quiet, and made this solo trip worth every dollar! THANK YOU!

Staff never said anything and just said that we had to go

The hotel is old and outdated. It smells musty. They said they would clean our room every other day and that didn’t happen. I had to ask for clean towels and empty our trash. The elevator is not marked clearly. I would not stay at a Marriott courtyard again. The bistro was tacky and the soup we had was watery. However all the staff were courteous and friendly.

Good

It was fine for the price. The bar closed.

It was fine for the price. The bar closed.

The staff is very friendly and attentive. Thank you for a great stay!

The room was amazing. Everything was clean and updated. The only thing that I didn’t like was that you can hear people in other rooms. But it wasn’t a huge problem.

Great place

The bed was comfortable Run down, dirty

The bed was comfortable Run down, dirty

There was mold in bathroom. Maitenance took care of as soon as it was reported

El olor a moho es horrible desde que entras y el pasillo para los elevadores tiene el okor mas fuerte la habitacion tambien igual es terrible el olor, demaciado caro para tener la picina cerrada ,deberian decir que la picina no esta en servicio

Room was clean, property was quiet. We got a good nights rest after long days of activity

Smelled musty. Air conditioner leaked and rug was extremely wet. Expensive.

The room was not attended to from check in to check out we asked from wed Thursdays Friday Saturday Sunday to have the room.clean and yet nothing until late Sunday it was finally done

There’s a ton to do around the hotel. Overall, it’s a great area hotel, and it was a great value for the price.

This is the worst Marriott Hotel we have stayed in. It was old and run down. The room AC was loud and would not cycle properly. The hotel was recently renovated and the room was clean with new furniture but the elevator and common are were dirty and poorly maintained. Only one elevator for the 3 floor hotel.

Nice staff. Need to have a bar open after 8pm on a Friday

Location was great! Close to friends house we were visiting . Not a pleasant smell in elevator,also the room had a bad oder too, when you walk in. Very musty! Damp feeling. Water pressure in shower nit very good..

I’ve already answered these questions above.

The elevator was not working and according to the young lady at the front desk it has been inoperable for a while. This should have been mentioned prior to reserving and also there should have been an attendant to assist with taking luggage to rooms.

location is safe and close to shopping areas

The elevator was out of order

I booked same day and would have liked to been informed that the elevator wasn’t working. I also had to move furniture to plug in refrigerator and microwave.

The front staff were great BUT the hotel had no elevator for the 4 days we stayed. The room was never cleaned our entire stay. The fire alarms went off at 3am and then 345 am. When we called the front they just said “everything’s fine” as soon as they picked up the phone. When we brought all the these things to their attention we were offered free breakfast our last morning. For the area the facilities are lacking to say the least.

So overall, the experience was good outside of the elevator, not working and me having my mom who currently uses a cane and walker. But they were very accommodating and were able to actually find us a room on the first floor and we’re very helpful with the transition, especially the gentleman named Tyron

Good

The elevator was broke from Friday morning until Saturday. With luggage and bad knees it made it a little hard. Staff was friendly and room was clean

My stay was great loved it rooms were clean and nice

The phones do not work. If you need anything you have to go down to the desk to get it, we stayed two nights and did not receive fresh towels or a reset room. We received half a roll of tissue and when I called for some the lady told me I had to come get it. ELEVATORS ARE BROKEN, first room was completely dirty. Only 1 out 4 people were friendly. Definitely would not stay here anymore.

My stay was good. My room (226) was clean and the hotel was quiet. I did have three concerns to feedback. 1) The hotel elevator was out of commission and no status of when the elevator would be repaired was provided. 2) In the vicinity of Room 230, it had a strong smell of THC being smoked. I could not smell it in my room, so I did not bring it up to the front desk. 3) The sliding doors entering into the lobby were not locked after 10pm until 6am when the hotel staff returned to man the front desk. Other hotels I've stayed at have a better security posture by having guest use their room key to open the lobby door after hours. I understand the hotel is under renovation of sorts, but security and safety should still be a top priority.

no jappy hour or free breakfast

The fact that the pool being closed was not on the website.

Staff appeared to be use to this as it must be a daily occurrence and didn’t not offer to assist

The new renovations were very nice i just wished they had more balcony rooms

We were not expecting renovations upon our arrival. The room was Dusty and ants were crawling on the floor. The toilet was NEW and not securely bolted to the floor-TOO LOW for elderly I think. Flashing message on the phone system;

Web site said pool. Pool had not been open for over 2 years. Would not have booked if I had of known this false advertisement

Where was nice staff was nice checking was easy main floor dining area under renovations downstairs bathrooms closed being renovated outdoor patio furniture needs to be replaced and elevated was inoperable part of the evening

Stains on linen, bathroom wasn’t fully clean, elevator was not working so I had to take the stairs

A lot to renovation! Elevator not working! I walk with a cane and on discharge day I had to bring luggage downstairs as the elevator was out of order.

I loved the balcony! The room was nice and clean. It was cozy and I felt safe. I think staff should be dressed more appropriately, I didn’t know if I was speaking to a staff member or a guest at the hotel because they’re dressed in jeans and ripped up pants. Other than that after the 3 day the toilet kept backing up on us. It wouldn’t flush completely. I stayed a total of 7 days

Loved my room

There was so much construction going on and the hallways were dirty and loud.

I was there for a staycation for my birthday. Overall good experience except housekeeping knocked on my door while I was in the bathroom and I told them come back and they never did even after I asked the front desk could they get housekeeping to come to my room still no one showed up. The bed was too firm for my taste and I found it hard to get comfortable. And there was a Starbucks there in the lobby but it wasn’t open any of the days I was there.

Cigarette butts on the ground outside the entrance. Toilet paper roll not changed. Floor dirty around toilet. Elevator worked sporadically. TV signal stopped working.

The staff was very accommodating and welcomed us immediately. The view and quiet location were much appreciated. Also a nice restaurant next door with delicious food ?

Well maintained, good service and friendly staff. Five starr

The bed very comfortable

yes not having the parking lot shoveled so I could park it snowed there was 11 inches of snow. I was shoveling to park for an hour.

Nothing

Smelled good and was very clean! The remodeling looks nice

Stay was good. Drink prices are ridiculous.

Great customer service

The perfect place for getaway and enjoy my stay nice and clean also want to get a shout out to Expedia. Very good service

Excellent staff

We requested cleaning service, and fresh towels at check in. We never received any of it. The elevator had holes in the interior walls. There was a strange odor in the room when we walked in and we never figured out what it was. The first floor at the elevator halfway looked like a disaster area. Glass doors were brown papered off, with "do not enter" written on it with a marker. Looked like a child did this. For a "Courtyard Marriot", it was shabby. The staff were very nice, but you rarely seen anyone at the front desk. For the price, it was a dud

Hotel is in process of upgrade. Room was all new, very clean. Could have better bedding, sheets were very stiff.

Staff at night was great.

This hotel is under renovation. I was informed before we check-in so we don't complain with the construction noise.

Was a good overnight stopping point for a long trip.

The property is open during renovations. The entrance was not clean . . . neither was the lobby. I checked the room to see if it was clean . . . very shabby. I decided to not stay and they returned my money. I found another hotel and had a lovely stay at the nearby Hilton.

It was okey actually but the a/c heater isnt working

It’s been a year or so since I stayed at a Marriott but thought I’d give them a shot since there were no balconies at the other hotels. And the same thing happened again as with every time I book with Marriott! I reserve and pay for a king suite with a balcony and inform them I’ll be arriving late. I arrive at 1am and end up with a standard queen room and no balcony! COMPLETELY opposite! I am so mad and will never book with a Marriott hotel again.

Average accommodation…

No water power in bathroom

I liked the rooms,i know they upgrade should have a discount until Renovation over,the rugs was dirty,chair was Peeling.

I want to state that this property was under construction at the time of my visit. Staff was great, lobby area beautiful, outside was a mess (due to construction so understandable). The room itself however. The couch visibly stained very dirty. The rolling offixe chair. Needed to be replaced 5 yrs ago, i had to put a towel down before sitting on it. The seat was ripped and worn, the arms gross. The bed was clean and the bathroom was clean.

There was excessive construction being complete at the motel. Parking was very limited. Outside was not well-lit and I felt uncomfortable when walking at night from my vehicle into the lobby. Staff was apologetic for current conditions of motel and professional in check-in process. There was an additional hold placed on my card that I was not aware of until check-in.

Front desk staff was super nice and pleasant. Hotel is under a major renovation so the fact it is outdated is soon to change and no need to mention. We had a good nights sleep and no complaints.

There was construction going on the carpet in our room was in bad shape you had to pay for any coffee and there was no breakfast except to pay for it that you got downstairs we will be staying at another hotel if we are in the area

The place was so nasty! The carpets were disgusting. The restaurant was never open and the hotel had the worse smell. It was by far the worse place zi have ever stayed. I will never stay at a courtyard by Marriott again. I have filed a formal complaint. The only good thing we're the sweet young ladies that checked us in and out. They are far to good to work at that place.

This hotel was being renovated. It should have been stated online. I was scared for me & my kids safety walking in. It looked like the hotel was shutdown.

The exterior of the property was under renovation which we did not hear about until 3 weeks before our arrival. (We made our reservations months ago.) while we appreciated to notification, the rooms were a bit run-down and need of a good cleaning. The exterior and interior renovation should address this problem, but we would have appreciated notice before we booked of the renovtaions.

Carpet and furniture was dirty

Quiet

The hotel is in major construction. Not mentioned when booking. Everything is old. The shower pressure was terrible and the mattress was worn out.

This was the dirtiest hotel I've stayed at in years. Stains on the carpets, stains on the couch in the room, desk chair cover was completely worn through. The room smelled of mold and cigarettes and the AC unit was loud and didn't work well. I can't believe they are renting rooms in this place. No coffee service in the lobby in the morning and front desk staff members were glued to their cell phones. Oh, and they're under construction which would've been nice to know because I would've avoided it. At $162 in Chesapeake, VA . . . this was a complete rip off and I feel cheated.

Well they are starting to renovate as of Jun 5 th but room had stains on the carpet bed skirt just felt dirty! Check in was terrible lady was very rude!

This hotel had the worst mattresses. They need to invest in better mattresses for their customers.

This place looks much older than I expected. It is not worth the price I paid

This is the most rundown courtyard I have ever seen and is not on brand on what you expect from a Marriott hotel

The property is dated. Rooms, carpeting, etc all seem ready for a refresh. According to signs, they will be renovating soon so hopefully that will solve most of the problems.

Location

Great and easy check on and check out

Property should be condemned. I had a hole in the bathroom floor (could see cement). The soft and carpet was unbearable. I was so afraid of the germs that I couldn't sleep in the bed. I slept in my car. I was robbed of a good nights sleep at a Marriott property and robbed of $200. for a dirty dump. Never will I trust a Marriott property on line again.

I was extremely disappointed. The toilet was inoperable, bathroom door handle was broken and bed sheets were not at all clean. Very disappointing.

That hotel really shouldn't be a Marriott because it far from the standards of Marriotts that I've stayed in 👎

Everything was satisfactory.

However , the staff was. Very pleasant and professional.

Cleanliness and staff was on point

Night Front desk staff not very pleasant but NOT rude. maintenance issues, trash and food left behind from past guest, no daily housekeeping.

The staff was great.

It was pretty good

Everything was good.

The stay was fine. Room seemed a little outdated for a Marriott. Staff when checked in seemed uninterested. Not very happy

Sheets had to be changed twice for cleanliness

There was a flyer in the room advertising a planned renovation. Once the renovation is completed I am sure this property will be a better place to stay as the staff is friendly and helpful.

My disappointment rest in the fact that the hotel is very dated. It was clean over all but very dated and over priced..I really pickef this because of the name and being familiar with Marriot but this hotel needs a overhaul especially with more morden and updated places to stay surrounding it. With more to offer. This most certain was not the representation of the brand I am accustomed to. But clean over all other than the halway carpet which really needs replacing. It ok for one maybe two nights but nothing more than rhat for me.

The room need to be updated, the TV was small and furniture was old . There were bugs flying around in the room . Could not check in early had to wait until 4 pm but arrived 2:30 so I had to wait i my car . The front desk clerk was amazing she apologize for the inconvenience .

I check In late . I was rush out Sunday .

Ok

It was a nice property to stay.

The stay was horrible, we were there for my daughters wedding weekend. The TV didn't work in one of the rooms, we couldn't get access to the internet, we had 2 babies with no microwave in any of our rooms, the bath tub would not drain, there were bugs, no free breakfast and $12 for avacado toast, the telephone in one of the rooms didn't work but even with the other two working you couldn't get a hold of anyone at the front desk. The whole hotel smelled of marijuana, the staff was not helpful, didn't tell you how to get to your room or when checkout was, the front door to the hotel looked like it was coming off the hinges. The rooms next to ours had no handles and were left so anyone could go in there, we opened one of the doors and it looked like poop was all over the floor, two of our rooms had those rooms beside them. We overheard the cleaning staff talking about what they would be taking from people's rooms. WORST STAY EVER and it wasn't like it was cheap to stay there. That was not what you would expect from a Marriott.

enjoyed my stay

The air conditioner vents were broken and had dust and mold on them. The bathroom was clean. The bed and television were not placed correctly. We had to lie at the foot of the bed in order to each tv.

The staff was very friendly.

We had a great time. The building is a little old, but the staff are very friendly and the rooms are very large. The hotel has all that you need and is certainly stay here again. The wifi is free, but high-speed wifi costs extra.

1st room smelled of horrible smoke. 2nd room tub dirty, tv unplugged, refrigerator dirty, trash on floor, bed had slump hole in middle.

It was nice

It’s a nice stay

Bed was hard couldn't sleep; pillows were the size of a small throw pillow for a chair. The bathroom tissue dispenser was rusted out. Asked to be moved to another room was told all the rooms were the same. The early morning someone tried to break into the room. After the second night, I spoke to another attendant and was relocated to another room with, which was much better. But my stay was the worst. I would wish a four night stay, like I had on anyone.

Fine

Loved it for location, restaurants everywhere within walking distance if you have too and a variety. Malls and other stores within walking distance. Indoor pool was out of order for some reason, sheets had been washed you could tell but still had some stains, bedspread and on the carpet. Need a microwave in the rooms, and couldn't get service in room or outside.

Property was very good and service was excellent. Location was great

The rooms were old, dark and out dated. The water pressure was a steady drip in the sink, the bed was very uncomfortable and sagging in the center. The in-room coffee maker was dirty and dusty, the coffee cup lids didn’t fit the coffee cups, the ice container didn’t have a liner, instead had a small trash bag for a liner.

Didn't like the access off I64, in room coffee didn't work well , there wasn't an adequate number of towels for the shower for 3 adults, staff was very good and friendly

I had to change my room a few times because the rooms smelled like Mildew&Mold. The floors were still kind of wet the top of the wall paper was peeling . The ceiling was water stained the hallway smelled and was also wet. YOU COULD CLEARLY SEE AND SMELL THAT THERE WAS SOME WATER DAMAGE. The room floors carpet was stained and nasty. You had to make sure you wore shoes all the time. This was a trip for me to visit my daughter who is stationed in Norfork. My visit time ever staying in a hotel in Virginia. I was very disappointed especially for the amount of money spent to stay here. The environment was very loud. There's construction going on next door, directly across the parking lot.That also appeared to have water damage. I'm very disappointed that this property carries the Marriott name. The customer service at times could be more professional. The guest above me and in the side of me were extremely loud. I asked for a top floor room when I arrived and they gave me a second floor even through when i booked it was in my recommendations.

Great location, needs updating and a good cleaning. Friendly crew.