Hilton Garden Inn Chesapeake/Greenbrier

This room was very comfortable. The staff was friendly and helpful at check in. I felt safe which is so important when traveling alone.

Very clean hotel with a friendly staff

Lovely location

Exceptional

We're not enough wash cloths and front desk did not have any additional. Hotel of this magnitude need to supply more than 2 per room.

Exceptional

Staff was very accommodating Everything was great!

Staff was very accommodating Everything was great!

Superb

Exceptional

Exceptional

Check in and out process was easy, room was spacious and smelled great. Would definitely recommend this place to anyone coming to Virgina Beach

Passable

Room was shabby, lights didn't work, etc

Location Room was shabby, lights didn't work, etc

Very good

Front desk employee Deliah was very helpful in resolving a housekeeping issue I experienced A housekeeping that was later resolved

Very good

Front desk employee Deliah was very helpful in resolving a housekeeping issue I experienced A housekeeping that was later resolved

The only thing that was wrong was when I checked in the lady that checked us in was not very pleasant and our room wasn’t ready when we got there check in was at 3 and we got there at 340 and the room was not ready according to the lady at the desk. We drive 12 hours and I was very tired and just wanted to get in my room. The remainder of my stay was very pleasant and the staff was very nice and friendly

The elevator to our floor was out of order. The fire alarm went off and we had to evacuate the hotel and to regain entrance the side door to the working elevator and my room was locked and unable to use your key.

the front desk agent (Jamie) was outstanding and very personable. The elevator to our floor was out of order. The fire alarm went off and we had to evacuate the hotel and to regain entrance the side door to the working elevator and my room was locked and unable to use your key.

Hotel had construction going on in front lobby. Parking horrible. Parked in dimley lighted area. No waters for being Hilton member upon arrival. The TV was so small , what a joke. Herd people in parking lot making noise at 10pm

Location was excellent. Check-in was easy. Staff was friendly. No adjustments made to housekeeping schedule after water had to be shut off for 2 of the 4 nights that I stayed. Housekeeping is only done every other day. Window shade was filthy and worn. Bed was uncomfortable and worn. Tele vision was extremely small

Good

Location I liked everything

Location was excellent. Check-in was easy. Staff was friendly. No adjustments made to housekeeping schedule after water had to be shut off for 2 of the 4 nights that I stayed. Housekeeping is only done every other day. Window shade was filthy and worn. Bed was uncomfortable and worn. Tele vision was extremely small

Location I liked everything

A/C was great

Very clean

I called ahead before booking and was told the hotel had finished renovations. That turned out not to be true. When we arrived, it was clear that construction was still ongoing. I also specifically requested a quiet room, but we were placed on the first floor in a room that didn’t feel clean, looked worn out, and had a chalky, stale smell—almost like it had been used by workers during the renovation. To make matters worse, there was a loud party happening down the hall. Since we were only staying a couple of days and I wasn’t confident the next room would be any better, I didn’t ask to be moved. The one positive was the staff — they were very friendly, and I had no issues with them at all. Overall, the experience was disappointing, especially after being told the hotel was fully renovated.

Exceptional

Excellent service No working ice machine

Excellent service No working ice machine

Didn't have breakfast Toilet wasn't fixed and one of your maintenance guy said to me. He thought that the toilet was fixed. And that's not good business. Especially when the customer is paying money to stay there. And things are broke

No

breakfast was okay bacon could’ve been cooked longer. How the front desk man was watching me and my daughter the looks we got like we really should be there.

Clean and convenient to my destination No bathtubs as requested and pillows were too soft

The cleanliness in the shower and the sheets should’ve been 10x better than what it was. me and my husband forgot to bring our bleach and lysol. But as a high class hotel, it should be way cleaner.

The bathroom shower had hair in it.

Room was spotless and staff was excellent!

Friendly staff, clean rooms, convenient location

Some interior lights didn't work. Refrigerator did not work. 4 people only received 4 towels for a 2 night stay - we had to ask the front desk for more towels.

The front desk staff were nice. The breakfast could have been better.

The breakfast and happy hour was not free its no pool as it was false advertisement was not pleased at all .

Rooms need to be updated

The hotel is solod. Shoutout to the guy that helped with getting the room when I arrived because when I did the room had been canceled due to not being able to charge a card? However, when I booked on expedia it was reserve now and pay later on sight. I have done this before and never had my room get canceled. Due to the I had to get a diff room altogether but I expect if I am booking a room that is reserved that the room does not get canceled right before I get there. Get it together please

Rm walks very plain, no bedspread, ice machine broken, curtains didn’t go down all the way, food and coffee cold.

Yes

The first room I was assigned had a large wet area on the carpet between the bed and the dresser under the TV. When I touched it and smelled it, it smelled like urine. I believe someone may have had a pet in that room that urinated on the carpet. And the cleaning crew didn't even catch it. I notified the front desk and they moved me to another room. When I got in that room the room was clean and the bed was made but all four pillows were stack haphazzardly in the chair with no pillow cases on them. I notified the front desk and they said they'd get me some pillow cases. I went out to dinner and returned around 9pm and the pillow cases were still not in the room. Finally around 9:30 the front desk clerk came up to my room with 4 pillow cases which I put on the pillows myself. I will never stay at this hotel again nor will I recommend this particular location to any of my family and friends who frequently visit Chesapeake, VA.

What i didn't like was no bar of hand soap in the bathroom no safe in the room no wall mirror they had water in the room that they was charging $ 3.00 a bottle i got a six pack of water from the dollar stoe for $ 1.25 no one was never at the front desk food was dry out looking. It was not worth the money they changed will next recommend anybody to stay there very disappointed.

Th cleanest My door to the room was off the hinges and so I had to slam the door when I went in or out

Quick trip on our way to the beach. Very friendly staff. Would stay here again.

Rude staff member

Keeps trying to charge & canceled reservation on time

Great stay and convenient to interstate and restaurants.

This was not the hotel I use the frequently stay before retiring it looked run down. The lobby was the best looking area of the hotel that I saw during my brief stay. I certainly would be hesitant in staying there again. I was totally surprised at how this hotel looked. It certainly did appear to be a Hilton

Overall Good

The door of my room didn’t shut. They fridge didn’t work and tried to have a glass of wine and went to the bar half hour before closing and the bartender refused to serve me a glass of wine even when I told her that I wanted it to go to my room. The front desk employee did finally went I got it for me.

There was no air conditioner and they ran out of towels and wash clothes for the next morning

Tv was small. Requested towels and it took them over an hour. I personally had to go back down and request towels. Ice machine was not working. For the price it was not worth it n

Generic hotel, front desk is under construction, ice machine didn’t work, hallways were hot and stuffy felt like no AC was on, only 1 towel in bathroom, bed was uncomfortable

TV service partially unavailable. Missing channels. No corrective manager response.vizible. Very low water pressure. No corrective action

A great stay! Will definitely be back.

The hotel was very relaxing and convenient

This was a very large clean room, service from front desk was great, enjoyed the quick overnight stay

The hotel was clean & cool & the staff were so nice !

Staff very helpful

The front desk personnel were very accommodating and friendly! I would definitely choose this hotel again!

Easy check in. Clean, safe, and the breakfast was really good!!

Excellent, Eric and staff pout extra TLC in my meals. Bryan and office staff greeted me daily with a smile. Stronger coffee. Coffee was weak like water

Good stay ,Stay there once before but they was doing construction and it came out good .

Brian provided the best customer service I’ve had at a hotel in a long time. From calling him earlier in the week down the check in. He was kind, offered suggestions of where to eat in the area, and was very professional and informative.

Great stay, friendly staff, clean room

It was a nice decent property. The young lady Anika at the front desk was amazing with assisting with my requests. I would go back again.

GOOD

14.99 for a continental breakfast buffet???? No!

The customer service is great

Not what you would expect from a Hilton brand hotel. Room was ok. Tv was small and from the 1990s. Bed was not very comfortable for us.

A dog was barking for a while but the manger Bryan address the issue

The hotel over all is a good hotel. Although a little misleading as a there is no indoor pool apparently it has not been available for over three years and they are turning it into a conference. There is no restaurant open as web clearly shows. Plans were to stay here & our child swim in the indoor pool, eat dinner within the hotel, only to find out there is a limited menu with wings and flatbread pizza. There was offered beer in a bottle but limited kinds at $6 ea. The breakfast was excellent. The offered beverages were watered down Apple juice, decent cranberry juice or good orange juice. I was shocked no water offered. The espresso coffee machine was broken which was a bummer.

I thoroughly enjoyed my 2 day stay at Hilton Gardens. The room was spacious, clean and renovated. The decor was modern. I enjoyed everything about the hotel. The 2 bottles of complimentary water was a nice gift. If I could suggest anything else to make the stay even more rewarding, it would be to include a free , hot breakfast and add a swimming pool.

Quiet

The room was very spacious.

Under construction.

It was great friendly staff

Customer service was wonderful great people. Got there the refrigerator did not work. The door had to be adjusted and fixed because it did not close properly. And would have been nice when I booked the space to let us know there was construction being done other than that, it was fine

It seems like they are doing some work in a hotel and updating the rooms looks great. Makes a huge difference from the last time I stayed.

When booked we didn't know the property was being renovated. Was given a room on the forth floor, where they were sanding the hall walls and painting. We requested a different room and was given room 225. We were late for a retirement dinner and just placed our luggage in the room and left. Upon returning we found the heat didn't work and the bathroom was filthy, pubic hairs from the previous occupancy were left. I have always used Hilton properties but now feel I'll be using Marriott.

Excellent environment

Quiet, easy check in and friendly staff

The rooms were soacious and very clean. The service from the staff was excellent. Everyone was polite and ready to assist you.

2. No breakfast all the money we spent.. 3. Breakfast buffet cost 16$ for nothing really to be there 4. Refrigerator very noisy

CHECKED IN BRIAN WAS GREAT ,GOT IN THE ROOM GOT READY FOR A SHOWER PART OF THE SINK FELL OFF NEARLY HITTING MY FOOT HAD TO PACK EVERYTHING UP AND CHANGE ROOMS MAJOR INCONVIENCE GOOD THING ABOUT THE STAY WAS THE STAFF SUPER FRIENDLY CLEAN COULDNT ASK TO BE TREATED ANY BETTER

Ok for one night but furniture was worn & carpet is about at its life duration.

While the property is dated, the carpet old and stained and furniture has some wear, the room was spotlessly clean and quiet. It had a walk-in shower but was not very accessible to me husband with COPD as he had to walk quite a distance to get to the room. Appreciatively a staff member helped him. Upon departure we exited through an outside door next to the room. Would like to have been able to enter that door initially. Not everyone disabled is in a wheelchair.

I understand this property is slated for upgrades however I can tell you that the fourth floor was not thoroughly cleaned. The carpets in the hallway were very stained. Our room had very dated “living room furniture” which sagged and was not comfortable. The furniture was stained. The countertop had a big piece of broken granite out of the wet bar area. The washcloths were paper thin. We have stayed at this property in the past but have no intention of going back

Great hospitality! Staff very attentive to guest needs.

I understand this property is slated for upgrades however I can tell you that the fourth floor was not thoroughly cleaned. The carpets in the hallway were very stained. Our room had very dated “living room furniture” which sagged and was not comfortable. The furniture was stained. The countertop had a big piece of broken granite out of the wet bar area. The washcloths were paper thin. We have stayed at this property in the past but have no intention of going back again. Rates were high for such a room in such poor condition.

O hotel cobrou a estadia afirmando que nao tinha reserva. Entretanto existe a reserva e a mesma tinha sido paga. Solicito o reembolso.

Everything was wondering

I truly appreciated the warm and kind hospitality that was extended each time I entered and exited the hotel. The staff in all areas were extremely friendly and professional.

I wish there were more restaurant options on this exit.

I ordered a rollaway in the king suite for 5 people. They didn't give us one and the manager Ashley never called us as promised. I paid for the roll away and never got an adjustment. Feels like stealing.

My stay was nice and peaceful. Clean roomy rooms and the staff was polite and friendly.

While it wasn’t a terrible stay I won’t book with them again. The hotel is very outdated. I booked with them because it says they have an indoor pool and hot tub but they were under reconstruction. Breakfast was supposed to be included but it was an additional fee and the system they used for how to sit/order/retrieve food was confusing for everyone in the dining area. The shower ran cold before I was done with a 10 minute shower. The staff were friendly and the bed was comfy.

Staff members were friendly and helpful. Our room was clean and comfortable. Would definitely stay again.

Safe and quiet

The property was under construction but the property was being managed properly.

The linen was dingy, the room was not clean thoroughly . Carpet dirty and outdated. The fridge had stains in it.. Doors and walls had dirty stains. I left I couldn’t sleep there at all!!

I usually stay at Hilton Gardens Inn but this visit was amazing because they sent a text to see how my satisfaction was.

Complicated. Initial room was filthy

Liked the location, the friendliness, and the over all convenience and closeness to anything I could possibly need, and MORE!!!!!

Everything was great

Slightly concerned about lobby roof leakage which produced possible slip/fall conditions. That said, the wet areas were clearly designated with warning signs and major efforts were made to mitigate inconveniences . Highly recommended!!!

Clean and quiet. Near Virginia Beach

Highly recommend!

Kids were disappointed that the pool was not open.

It was at a god location

Hotel was outdated. Showers had missing tile, mildew on shower curtains and rust stains on tub. Room only had 2 towels. We asked for extra towels and were told they did not have any more. Would not recommend.

Staff was very good ! Very Disappointed Pool closed, bar closed Sunday & Monday, Restaurant closed Sunday & Monday, None of this was posted on the website. No tissues in my room until I asked for them. Shade broken very run down facility. I booked through Expedia and They would not my Hilton Honors membership. I chose Hilton but the next time I may think twice. The best experience was with the Bartender Sandra. She was very friendly and accommodating she also helped with local information. I am especially disappointed with the Hilton Honors situation, I f I stay at a Hilton Facility I should be able to get the points. Room 323 call me for details if you like.

The staff was personable and friendly. I must admit that the facility felt old and dated. The chair had a slip cover. The lamp bases were rusted. It showed it's age. It served my needs but for the price, I'd rather stay somewhere newer that feels cleaner.

Great property with the ease of access to everything the area has to offer.

Nice visit to Chesapeake, staff was very nice, professional and helpful.

Property is badly in need of renovation! NO way a Hilton hotel should be this bad! The couch in my room was full of stains! The carpet smelled of urine! Very misleading when you walk into the lobby which is very nice. The staff was somewhat helpful. I was baffled that there were no blankets available for the pullout couch! The outside dumpster was wide open and you could see the trash area. I would NOT stay again!

Great stay, quiet location. My second stay, will stay again!

The hotel was close to shopping & restaurants..

Nice stay

It has been the most consistent of stay for my travel to the area.

Nice place. However, the room felt damp from the humidity. Because of the dampness it caused the carpet to smell. Reasonable place to stay for travel times to JEBLC and Norfolk NS. Also very reasonable pet fees.

Stayed there before and was very clean. Didn’t know they had pool shut down till we checked in. After a long drive looked forward to that. Said they notified Expedia about it. There was water in the pool. Rates were up but you got less.

Arrived the hotel from out of state around 1:30pm on Sunday, August 14, 2022. The lady at the front desk was very unfriendly, did not even acknowledge us by at least making eye contact. Her body language was perceived as if she did not want us as guests in her hotel. The toilet did not function well, due to very low water pressure, whenever the toilet was flushed.

everything was closed nothing was open pool or hot tub. waste of money

We arrived at 3pm for check-in, but our room was not ready until 3:45. Once we finally got into the room, none of the lights were working, the AC was not properly cooling our floor or room, and our bedding had stains on them. When we tried contacting the front desk for assistance, we were told that only one attendant was available and no manager was on-site. After checking out and contacting Hilton customer service, we were told that we had been given a complimentary breakfast for the issues, but the hotel staff did not make us aware of that while we were there.

Hotel is outdated and bathrooms are old and should be replaced along with the carpeting. Humidity and temperature control were iffy. Beds comfortable. However, the lobby area is updated and the hotel is probably going to be updated in phases. The service and staff at the front desk, housekeeping, and maintenance were incredibly friendly and courteous - which made up for the less than stellar parts of the hotel.

Property was clean and our room was a good size. I mostly picked this hotel for the pool but the pool was closed when we checked in.

Very well maintained Supportive staff Exceptional professionalism

The bathroom didn’t appear to be clean—red spots on walls, tshower area was black between tiles, faucet head coming out of wall!! Floor had long hairs on—we don’t have long hair!! Water in sink and shower took a long time draining!!

Great location, friendly staff, great breakfast.

Sheets and room/bathroom was not very clean. Was not worth the amount paid

I didn’t like going to my room and finding it was occupied! Key worked. Was locked from the inside.

Service was great and the air conditioning was amazing. Those are the only good things I can say. The bed is incredibly uncomfortable. You have to use all pillows for one person because they completely deflate within minutes. Dirt and grime in all corners. Some food was left on the floor, so I'm not sure it was cleaned recently. The curtains dont close, so the blinds are all that blocks the outside light, which is incredibly bothersome when trying to sleep. The TV is tiny and the connection was bad. The screen and sound kept glitching. The room is just rundown. For the prices that are charged, I would expect a much nicer stay.

Rented for pool and it had been out of service. Threadbare furniture. Dirty tub. Toilet did not flush. Toilet paper in broken peep hole.

Staff was very friendly. Did not have airport shuttle as advertised

I loved the service. I was disappointed at the fact of me getting a king room with a whirlpool and discovering after I paid that it wasn't available. That they were being transformed into a regular king room. They offered a free breakfast but I don't normally eat breakfast. I was very disappointed. I would've tried elsewhere if I knew that before booking the room.

had a great time

Close proximity to shopping and many dining places. Right off interstate!

i was not told their internet service was not working when i checked in. after a couple hours of trying to get onlilne, the front desk told me their service had been down for 2 days and didnt know when it would be on again. i checked out early and went to another hotel

It was ok, nothing special. The hot tub was empty (no water). The disappointing thing was I booked the “pay later” on arrival option with Expedia, but the hotel billed my credit card before I even got there. I intended on paying with my debit.

Overall the stay was remarkable. The staff was courteous and friendly. Shopping, parking and dining is very accessible. What I didn’t like was that the toilet wouldn’t flush properly. I informed the front desk about the issue but it remained the same.

Rip off

The hotel was clean but its beginibg to show signs of aging.. while taking shower, i noticed something white on my feet. They painted the tub for previous repairs and with time, the paint chipped to my feet.

Towels and sheets were old and dingy. Grab and go breakfast box was disappointing.

No problems