Four Seasons Hotel Chicago

Exceptional

We had a lovely 2 night stay in Chicago and the room with lake view was superb with lovely touches by the cleaning staff who made the stay very special

Room location, house keeping staff, cleanliness of beds, coffee inroom

Room location, house keeping staff, cleanliness of beds, coffee inroom

Superb

Exceptional

Our stay was a truly wonderful experience that made our 25th wedding anniversary celebration incredibly special. We are deeply grateful for the Four Seasons staff's thoughtful and attentive hospitality.

Este hotel están bastante bien situado cerca de tiendas sobre todo Bloomingdale que están en el mismo edificio es una buena opción

Our 8 month olds first stay in a hotel. They made everything absolutely perfect ensuring she was comfortable.

People

Loved our suite- gorgeous views! Great service and excellent location

Everything. One of the best hotels I’ve stayed in NA

Everything was perfect!

Near Northwestern hospital

The Four Seasons Chicago is a classic. Great luxury hotel where you'll have terrific stay. Staff unfailingly polite and helpful. The price corresponds, so don't be surprised. Only concerns is that the room decor seems a bit '90s and is starting to feel a touch dated.

N/a

Beautiful and in walking distance to so many shops and cafes! We had a great stay.

Exceptional

Perfect!

Amazing

Great licat

Service was wonderful! Hotel is very well located close to shops, restaurants and coffee shops. Lots to see and do around and hotel itself is pure luxury. We had a wonderful stay!

The location is perfect, close to everything, making it so easy to explore and enjoy the city. The views are absolutely gorgeous, and the interior aesthetics are stunning, every space feels thoughtfully designed and luxurious. Highly recommend for anyone looking for a relaxing stay. We’ll definitely be back!

Great location, beautiful hotel and friendly staff

The best hotel in chicago. Friendly staff, super attentive, clean, and luxurious. Put your head on the pillow and pass out.

Spa could use a more “adult friendly” relaxation area. Other than that it was fantastic

Great cleaning staff..Fantastic concierge...and very helpful and friendly front desk staff...cheers to all of them!!!

Awesome time great customer service. Top Notch!

staff was great /rooms were clean /Great location

Staff is incredible. Bartenders in lobby bar are phenomenal!!

Every amazing!

110/10. Couldn’t have been better.

Great

Superb

Wonderful!

Great experience in Chicago city

Top notch service. Extremely comfortable beds and amenities. Will return again!

Top notch service. Extremely comfortable beds and amenities. Will return again!

Amazing staff!

Room was great and staff very attebtive and kind

Beautiful hotel

Bad

Reliably luxurious

Great service

Great place overall

Staff, amenities, special touches for kids

My stay was great. Staff was very helpful and polite in the rooms were very clean and well kept the housekeeping were very polite and very attentive.

Excellent customer service and we loved the room and accommodations.

This is a tough one as we enjoyed the property and staff but it did not live up to a 4 or higher star rating hotel - staff did not change feather pillows and sheets until day #2 as we requested in advance and, of course, we had allergic reactions, they did apologize, but considering their rates and the plethora of other hotels we have had better experiences. We loaded our own bags in a cart when we arrived and we had to have a door person take them up to our room because it is physically impossible to do it on our own. Otherwise they would help you get into your Ubers. The pool is chaos with children during the holidays so avoid this I’d you are staying as adults. It also was not clean in many areas of the room and there is no fridge to store food when you come back from expensive meals every night and a lot of food left in the room was thrown away by staff - the only fridge is pressure sensored to automatically charge you for things we and likely most guests do not want. The room service was fantastic and the food was great! May stay again, now that we know what to expect we may not.

Expected a little better experience than we received but the Four Seasons made it right.

Such a wonderful stay at the Four Seasons Chicago. The newly designed hotel is beautiful. The room was beautiful, clean and inviting with crisp linens and plenty of pillows. I will be staying there again soon and already made my reservations.

It was our 25th wedding anniversary and I had to take a freezing shower because their hot water was not working! We also tried ordering room service for a romantic breakfast and no one ever answered or the phones were t working. I had to download the app to talk to someone and they didn’t seem to care. The other luxury hotels I’ve stayed treat their guests right.

Very nice amenities and wellness facility. High end shopping within a very short walk.

Amazing place! Our family of 6 had a fantastic time here for a night.

Extremely disapointing Service. Room was not ready by the "guaranteed" 3pm check in time (even after asking for an early check in and physically being at the check in desk at 1:30). We understood early check in was not certain, but room was not available at 3pm and no communicatiion was sent to us. I want to the check in desk after 3 and they said room was still not available. I had to strongly suggest they find an alternatiive room for us to check into (since we had plans) and they gave us one. I don't feel I should have needed to do this. We waited at the lobby bar for our room to be ready and the bar double charged us. I emailed the property about fixing the charge and they have not responged. For the cost of a room at this property the service was not acceptable. I recommend staying at a different property than this location.

Not a five star hotel

Superb

Our room was so nice and we loved our views!

Great weekend shopping trip! Hotel was in a great location and the service was perfect! Definitely recommend.

The Four Seasons experience is without comparison. The smallest to the biggest request is provided by the staff without any questions asked.

Rooms were dirty and outdated

We will be back!! Loved all the staff. Especially the young man who checked us in and our housekeeper/house service was SO sweet and polite and good at her job. Honestly maybe the best we’ve had and we travel quite a bit. Thank you! See you in 2026

staff very professional

Wonderful

Very good

Really helpful staff

Exceptional

Very disappointed

The property and staff can NOT be beat. From the minute you walk in you feel the energy of good service and a beautiful place to stay. One strange quirk was our room was cleaned and turned over, but we weren’t given new bath supplies (towels, hand towels, etc.). It was an easy fix by calling down, just odd.

Very good

The food did not meet Four Seasons standard

The food did not meet Four Seasons standard

One strange quirk was our room was cleaned and turned over, but we weren’t given new bath supplies (towels, hand towels, etc.). It was an easy fix by calling down, just odd.

Everything was great. Staff was very gracious. Perfect location.

toilet didn't work properly, bathtub was a mess of caulking. Minibar had to be unlocked by maintenance and there were items missing from it.

Great place to stay. Expensive

Dining options and menu were very limited but the quality was very good,

Clean room excellent staff great stay

Excellent location and fantastic amenities. Four Seasons is as always- top notch service and stay. You won’t be disappointed. Beautiful hotel.

Was very clean, although the toilet wasn’t flushing properly overall a great experience

Amazing hotel

This particular hotel has seen better days. I stayed here 25 years ago when the hotel was literally “over the top.” It was an unforgettable trip with young children. This hotel has declined significantly. The linens are luxurious. I appreciated the update grade when I learned the gym was under renovation.

Exceptional

I’ve been staying at this Chicago-FS for nearly a decade, but my loyalty was not rewarded. My room and towels were dirty. Room service and housekeeping were inattentive and glacially slow. During my weekend, they messed up every single breakfast order. A delivery of ice (which you’re not allowed to get for yourself) takes 45 minutes! Food lingers in the hallways overnight. This FS appears to be currently understaffed and under-managed. Sad turn of events.

Exceptional

Poor

Location, view Lobby on the 7th floor, not all staff was friendly, music too loud in bar / lobby area- too much of a party / wannabe place

Exceptional

I loved it all. Brought my 5 year old grandson Mateo and they catered to him including their kid room key card , a treasure chest choice, a hat and stuffed animal and his own kid sized robe. He spilled some food in restaurant and we apologized profusely, but they waved it off saying they were family friendly. Loved the pool, loved the hot tub, loved how kind and friendly staff was

Four seasons is always top notch

I love the service. Upgrade the lights and switches not working in the room.

Nestled on the breathtaking Magnificent Mile, our hotel offers stunning lake views and an unforgettable Sunday brunch experience. Indulge in the luxury and pampering you'd expect from a Four Seasons Hotel, making your stay truly extraordinary.

The lobby was great clean, the room moldy smell very outdated. I expected Four Seasons to rival Ritz but unfortunately this particular building doesn’t even come close! Very very disappointing! The room was not ready I checked in about 40 mins late and even then there weren’t any towels in the room. Crew had left their phones and cleaning bags in the room as well as some lost and found items! I would not suggest it

Great location

The staff was friendly and personable, always calling you by name.

I had a wonderful stay. The staff from the front desk to room service were helpful.

Great location and amenities!

excellent service and staff

Perfection!

We will definitely revisit

I love everything

I believe the asst mgr name is Mason. He is was absolutely amazing. We will stay there again just because of him.

The Four Seasons never disappoints. The property is beautiful and the customer service unmatched. We look forward to our next visit!

The lake view is magnificent. Location is great.

Great hotel, spacious sweets, nice bar, terrific location.

great hotel and close to all the activite

It started out pretty lousy. The sleeper sofa in the suite was broken and we were moved to another suite. Unfortunately it did not have time to cool down and the first night was very hot. The staff was amazing however. They went above and beyond to make up for the bad circumstances. I can’t say enough about Mason and the other staff.

Great service and very comfortable stay in every sense.

It was great

Great hotel and service! Excellent for kids !

Exactly what we needed. What an amazing staff and property. A must stay again

Great service and beautiful property!

grand

They were hosting a gala the night we arrived, and with the marble floors was very loud for a short period of time in the lobby. Other than that, this was an exceptional experience.

Top place to stay in Chicago

Great service!

The Four Seasons is excellent. The property, staff and spa are exquisite.

They didn’t have a twin room but really looked after us with an amazing upgraded room The pool could be larger

Upscale excellence.

Exceptional

The hotel was beautiful and the staff was lovely and welcoming. We had in-room dining for breakfast and it was delicious and on time. We also visited the pool area which had been recently renovated and that was lovely as well. However, the room we were in was noisy all throughout our stay. It was not the best weather so each time the wind blew outside, it sounded as if something was in our vent and banging on the door. We spoke to the front desk about it and they said it was due to the weather- and being on such a high floor. And also that it would stop as the weather cleared up. Well the weather cleared up, but the old rickety ship sounds did not. All through the night. We spoke with another guest leaving who stayed on the floor below us and they did not experience the same thing. I would not expect for the price of a room, for it to be so noisy and sound like it needed renovations. When we come to Chicago, we stay at 5 star hotels but we will not be returning to this one. I wish more had been done or we had been offered a new room. I cannot believe each room makes that noise- in the Windy City no less!! No one would stay there as you cannot sleep!! Unfortunate as everything else was lovely

Amazing stay! The staff was helpful and friendly.

Excellent

Exceptional

We had am upgrade to an executive suite that had amazing views of the city. Super clean, great location, amazong staff and just on a different level. Chicago is an amzing city but we want to return juat to stay at this hotel. 100 percent review and have zero faults with this place at all. Thank you for having us and treating us so well. Small details

Wonderful

Friendly staff, great spa, quiet, comfortable, luxurious, will definitely return. Thank you

Amazing property

Great stay and beautiful room

Luxurious

Yes

This was the best property I've stayed at in Chicago thus far. The hospitality and customer service was above and beyond my expectations. I hurt myself and the house keeper offered to go an buy me a heating pad. My room service was amazing as well. I really have nothing negative to say at all.

Convenient to everything.

outstanding location, fantastic concierges amazing beds busy, bar service poor

Entered the my room to a welcome note to the a different guest and macarons so stale they hurt my teeth when I bit into one. Mini Fridge auto locked before checkout so I could get my food i left in there out. Just seems like $1000 a night would get better attention to details like that.

This hotel ruined me for others in the future. Amazing service, beautiful decor. Workout facilities, pool, sauna room amazing. 10 out of 10.

Great stay.

-

Worth every dollar is all I can say. Four seasons never lets us or our kids down. 7 star service

Among the finest hotels we’ve stayed at in the United States. Beautiful view of the lake from our room, very comfortable bed and superb service from the staff throughout our stay. Breakfast in the restaurant was excellent.

The lady who helped us at check in and check out was phenomenal. Really appreciated her kindness

Clean and great location. Pool/Hot tub was packed with kids. More of a family friendly place vs. place to relax as a couple.

No complaints!

Valet service is terrible

Needs an update

Luxurious

The opulence Attention to detail The bath tub is old and had bad stains on it

Everything!!!! Beautiful and welcoming.

This is the BEST hotel I’ve ever stayed in. Irena and Angel some of the most amazing professional kind pros in the hospitality world. The property and service are elite not good elite. It has raised the bar in every respect. All the amenities accessible and beautiful. The steam sauna and pool just lovely. The views are mesmerizing too boot the food at Adorn was great.

The friendly staff. Everyone had a warm welcome to us as guests?? O complaints

The 4 Seasons knows how to make your stay enjoyable, The staff is always helpful, the hotel is one of the best I have ever stayed , the pool & spa are always a highlight.

Focus maybe shifting toward profits Also bed not as comfortable.. as on previous trips…ownership change maybe going to more profits …

Location Value for money, restaurant, room

Definitely would come agaib

Liked everything. Room fantastic, bed fantastic, bathroom fantastic, view of lake fantastic, lobby fantastic...

It was annoying to have to use 2 different elevators to get outside. The service was good but not excellent.

The room was incredible, the location was perfect! The service was ⭐️⭐️⭐️⭐️⭐️! I won’t stay anywhere else! Everyone was super friendly and helpful. Love the text option to order room service or to ask questions. Beds were comfortable

Staff was extra awesome.

It was clean and great view. I reserved lake view with bath tab. However The room didn’t have bath tub thus hotel changed the room for me but it was no lake view . Then hot changed the 3rd room to me with lake view and bad tub but the there is some additional curtain at the window. I couldn’t enjoy the lake view with wide window .

Room was very nice, bed was very comfortable. The house keeping was excellent, addressing our needs immediately. Nothing

Stunning lobby and dining area. Request for a microwave was accommodated. I would prefer daily cleaning as I didnt sign up to the "green program", so would expect fresh towels and linen daily, except I choose not to.

Best service

Room service was amazing as always. Rooms are clean and spacious. Great views. Great customer service.

Excelent

Hotel need an update

Pleasant

Definite five star hotel service is extraordinary

Great location

A stay at the Four Seasons is a luxurious experience, expensive but worth it. The facilities at the Chicago location offer an escape from the hustle and bustle of the busy downtown area. The (city) views from the south facing side of the building are amazing. nothing whatsoever.

The customer service was also top notch, all staff were so very helpful and friendly. The reason my rating was four stars was solely because of the room cleanliness. The headboard had awful smudges on the wood borders, the counter tops, menu, nespresso machine, dresser, and night stands were awfully dusty with ring water stains and crumbs of some sort, and the mirrors had all kinds of splotches.

Location Amenities Beautiful room -Some of the gym equipment were dated. The gym could use an update. -one rude door man, needs to be retrained on understanding the clientele at four seasons.

It is Four Seasons. They exceeded our expectations which were high given it is Four Seasons.

11/10 ! There is a reason why it is a 5-star hotel. Amazing!

10/10. The service is unmatched.

Everyone and everything was absolutely amazing! The staff was SO very helpful, and extremely kind and patient with my 5 yr old! The property is beautiful, and the room was fantastic. My kiddo loved the lake view! Would absolutely recommend!!

I love four seasons

The suite was very pleasant and super clean. The bed was extremely comfortable with lovely linens. We enjoyed an excellent breakfast and evening cocktails in the Acorn restaurant with attentive and friendly bar and wait staff. The spa, pool and gym are very nice, albeit the pool/hot-tub needing greater supervision with so many children staying at the hotel over the long weekend (President's Day). We look forward to returning to the hotel on our next visit to Chicago.

Overnight with the grand. Great hotel. Beautiful pool. Sundae cart was a hit. Room service and valet parking were easy. Highly recommend.

Excellent experience

The room cleanliness just okay. I wanted to take a bubble bath but tub did not appear clean enough to do so.

The one thing that drove me nuts was the shower was insultingly small. I really don’t understand how someone designed that

Beautiful

Very nice facility and staff, as well as the general area is very safe and welcoming.

Loved it

Lighting in the seating area wasn't quite conducive/bright enough for working at night (3201). Suprised to see mildew/mold where shower door meets wall, some dusty baseboards, not quite the 4 season level of cleanliness I'd expect. Pool/area and spa were great, restaurant as well.

An amazing stay at the iconic Four Seasons Chicago. Welcome gift upon arrival. Upgrade to a suite. Impeccable service. Love this property and try to visit often.

Beautiful

We had the most incredible stay at the Four Seasons Chicago. The staff, service, dining and spa were simply impeccable. As part of our extended honeymoon, the staff went above and beyond to make our experience truly magical, including sending up a complimentary bottle of champagne and strawberries for us to enjoy in our room. We will definitely stay at this beautiful property again in the near future. Thank you, Four Seasons Chicago!

I’ve stayed at this four season and many others, and this trip was disappointing. Several mistakes, oversights, and incorrect orders. And the amenities are overly congested, elevator was broken, steam room was not clean, spa showers had broken shelves — not the four season level.

5 Stars Excellent

Elevator waiting time 5-10 mins!

The staff was outstanding. One complaint the bathroom shower was hazardous. Also the hairdryer was awful. Expected better from the Four Seasons.

Felt like total luxury

Beautiful!

This Four Seasons stay did not disappoint. The staff was attentive and friendly, our room was clean and as advertised, and the location was incredibly walkable to restaurants, tourist attractions, shopping, etc. We would definitely stay here again. A+, Four Seasons! A+.

Staff is nothing but kind and friendly here. Customer service is great.