Omni Chicago Hotel

Service at the restaurant for brunch was excellent!

Room a little outdated especially the bathroom but clean and large

Clean room

The excellent hotel launch our vacation in Chicago. The rooms were modern and comfortable. Did you help?

Pro: Good gym, good room size, 676 restaurant. Con: room 1610 by the elevator is extremely noisy. Plus slow elevators. Late checkout charge, even though I'm a member. Shower pressure was like a fire hose, water everywhere.

I loved the front desk staff. Super welcoming, we showed up late and extremely tired. It was convenient that there is a Walgreens nearby so we could grab a late night snack. There weren't options to choose from at the hotel at 11:00 pm. As I was getting ready for bed, I noticed a dried booger on the vanity mirror, and it freaked me out. It is a bummer as my husband and I thought it would have been great to spend our whole visit in Chicago there, but some of the cleanliness factors were more than we cared for.

I have stayed at the Omni twice, now, and highly recommend.

Old hotel and rooms. All the outlets in our room were titled and so hard to plug things in them. The outlets near the nightstands on either sides can’t accommodate a charger because they’re stuck on the side of the nightstand between it and the side of the bed. Hairdryer so old and didn’t work. Check in was exactly at 4, they weren’t lenient when I showed up at 2:40.

Nothing

Best hotel in Chicago for the price. Perfect location. The staff was very friendly. The rooms are stylish and spacious. One minor inconvenience is that they do not offer room service but I was able to put an order in at the restaurant and pick up was fast and easy.

All around great property and a wonderful location

N/a.

city view excellent location quiet and comfortable

Exceptional

Great location. Great and attentive personnel Beautiful room

I requested an early check-in during a busy season, and they did their best to accommodate me! The check-in and check-out processes went smoothly, and all the staff are honestly so pleasant. I will definitely be back!

Property was lovely. Location was perfect. Staff very helpful. The problem was that i expected to be in our room at 4pm or earlier but it was 6pm. That ruined our plans. We travelled from a few hours away, wanted to freshen up, charge our phones then have dinner & get to a cubs game for 7:30 & getting our room so late was terrible. We got a dining credit for the inconvenience.

The room was clean and was serviced daily to whatever degree you want. The staff were friendly and patient. The hotel is centrally located and the bar was outstanding.

Harry Pooter touch was the best!!

Booked a room - got a suite! Enjoyed the extra space. A separate living room for watching TV or working at a desk. Staff at the hotel was very helpful. Enjoyed the breakfast too.

Clean rooms, friendly and helpful staff. Great location.

Breakfast is excellent. Doorman & all entrance staff are terrific & helpful. We never received the $25 food coupons as advertised. From Exxpedia??? or from Omni???

Exceeded my expectations. We were traveling with a toddler and a service animal and the stay couldn’t have been better. Incredibly attentive and personable bell staff and doormen. Impeccably clean. Rooms are formatted well for families. Excellent location on a quieter street off the Magnificent Mile. Will 100% be staying here again on future trips to the city.

Great location and staff. Very helpful and kind. No view from our hotel room.

No view from our hotel room.

The set up of the suite worked well, with the bedroom separate from the TV, desk, and bar/refrigerator area. Staff kept the room clean and provided daily cleaning, fresh towels, etc. when we asked. Restaurant on site (676) was terrific for both breakfast and dinner (we did not try lunch there). Workout room had sufficient space and variety of options for daily workouts. Location is excellent for many main sights, river access, several bus routes providing access throughout the city.

Superb

Best hotel i think I've ever stayed at.

Not even sure where to begin. My husband and I decided to stay with our 3 year old son at the Omni, based off of location and reviews. Things started out fine. We went to the 3rd floor to check in and immediately upon the elevator doors opening we were greeted with the awful smell of what smelled like cat urine. I chalked it up to that being something out of the ordinary but during our stay it never went away. It wouldn’t have been so bad had we not have to get off and on at the 3rd floor to go to our room so we were constantly walking into it. Fast forward two days, we’ve checked out and are waiting for valet to bring my husband’s truck around. There was only 1 gentleman working so after about 20 mins our vehicle came around the corner and my husband immediately noticed that his tailgate was down. When I opened the back door I could see that his truck had been turned upside down. All of the contents were not in its home and the console had been completely ripped off and lying in the passenger seat. Whoever parked his truck forgot to lock it. My brand new phone was stolen and the object they used to break into the locked console and glove box was a pair of scissors which they destroyed. We’ve kept them in the bed of the truck in a bin to use for the last 5 years to clean up our deceased daughters burial site. So needless to say that’s not how we wanted to end the trip. Leah Russell was very understanding. Since we booked 3rd party, I don’t even think we will be reimbursed.

Good

best location, can be walked to every spot For this price, the amenities/things offered in the room could have been a bit better

best location, can be walked to every spot For this price, the amenities/things offered in the room could have been a bit better

This hotel is in an excellent location and the staff is amazing! Breakfast was great too. The suite layout was perfect for our family of 4. One tip is to call ahead to ensure they have extra pillows/linens for the pullout couch ahead of your arrival.

The friendly staff and how clean the property was There was nothing that I dislike

The friendly staff and how clean the property was There was nothing that I dislike

The staff at Omni Chicago looked proud to work to there. They were personable, respectful, and beyond helpful during our 2 night stay. We stayed in a 2 bed - 1 pull out couch room, and it was perfectly sized for the 5 adults that were staying.

Superb

Hotel would be better served by the staff being more accomodating and helpful. Considering the price and the ownership, more is expected. Location is very very good. Overall, unlikely to stay again.

Excellent staff and hotel. A small upgrade is needed for the rooms but overall an elegant place to stay Great staff

Excellent staff and hotel. A small upgrade is needed for the rooms but overall an elegant place to stay Great staff

Exceptional

Great place at a great location.

Good staff and many perks

Great location. Door staff team was excellent

Perfect location, luxury feel. Great stay.

Location was great Large room Comfortable bed Nothing

Clean, nice staff.

Amazing staff. They updated my room for free and set up decorations for me and my fiancé when we got engaged and were staying there. Very nice rooms not a bad price and an amazing area.

Excellent location! This time has two rooms, and staff was excellent in making arrangements to have the rooms close by. My number one place to stay when visiting Chicago

Great location. Staff are very amicable. Will definitely stay here again

Great stay here, it is in a great location with amazing front door staff. Rooms are starting to get dated. We had a very leaky shower and but everything else was great. Only complaint is very flat pillows

We had a great time in Chicago. The Omni was the perfect location. The staff when above and beyond me for me and my family. 1000000/10

Staff was very kind and attentive. Wonderful atmosphere. Very secure. Beautiful surroundings.

Location

Location

Very conveniently located, room spacious, clean and had water bottles.

Our stay at the Omni was perfect!!

Exceptional

Location, doormen awesome, clean. Modern

Fantastic staff, location and amenities….will stay here again.

Like something from 1970s, elevator not working, old mismatched furniture etc, staff nice only good news

Breakfast at the Omni was the best food I had in Chicago, despite going to other upscale restaurants for lunch and dinner.

Great location & super friendly staff. N/A

Great location & super friendly staff. N/A

The Valet was very helpful, but the check-in clerk not as helpful. Although the checkout clerk was very polite. The room was in need of repairs or upgrades, eg. Towel hook not secured, wallpaper peeling, wall mirror deterioration along the bottom, and the Makeup mirror was unusable it was very dim, even at full strength.

The staff was incredibly kind and the room exceeded expectations in terms of comfort and cleanliness.

Exceptional

We visited the breakfast bar and had an excellent meal. The hostess was congenial, informative and so sweet! I would definitely stay there again.

Great location with Harry Potter Store right downstairs, clean, seemed upscale

Room was clean and had plenty of space. In a great location.

Friendly Staff. Clean room. Classy. Will stay again.

Yes it was and our waiter was so attentive and just down right nice.

It was ok

Exceptional

Yes

Hotel is located in a very convienent location for restaurants & shopping, easily a walkable city.

Exceptional

Staff was incredibly kind and helpful.

The location was perfect for shopping, eating an activities. The staff were incredibly friendly and helpful.

The location is great- so easy to get around. Lots of shopping and restaurants nearby. The room was in need of a refresh. The wallpaper had stains, the doors were banged up and in need of some touch-ups. There was a hole in the blackout shade in the bedroom. The freshness of the room did not match the other areas of the hotel.

The location is great- so easy to get around. Lots of shopping and restaurants nearby. The room was in need of a refresh. The wallpaper had stains, the doors were banged up and in need of some touch-ups. There was a hole in the blackout shade in the bedroom. The freshness of the room did not match the other areas of the hotel.

Everything is fantastic.

Location was great and everyone was friendly Nothing that I can think of

Location was great and everyone was friendly Nothing that I can think of

Everything and everyone was perfect.

Yes.

Absolutely amazing staff and location.

Great stay. Accommodating staff and valet services. Great location. Quiet rooms. Restaurant and bar services are great.

The staff was amazing, i’ve stayed at omni all over the country, the room was spacious. The only complaint is that the rooms are super dated and you can tell they haven’t been renovated in a while so there’s a lot of visible wear and tear on everything. The sliding door to the bathroom was broken and the shower drain got clogged during stay so the tub was filling up while you’re in the shower. just little things like that, we didn’t spend much time in the room so it was fine and the staff was amazing just don’t expect the state of the art room.

Booking thru expedia was AMAZING! Ive wanted to experience this hotel since i was a child because it is the place Oprah's guests would stay. I was thoroughly impressed!! The staff is the best of this experience! The restaurant staff was second to none! They were attentive and accurate. They were friendly and helpful. The room's decor was beautiful! The rooms were spacious and very nice.

Hotel is slightly outdated

The hotel is definitely dated and could use a proper update of furniture, hardware, etc. There are some modern items like the TVs, new paint, some wall sconces, but generally the rooms and the spaces feel tired. The bar and restaurant is only open a few hours a day (becoming more common at hotels), so be mindful of that. Our room didn't allow us to control the temperature - even though it had a thermostat (a dated one) that could be adjusted. Our options were heat or no heat, we wound up turning off the air and cracking a window (and you can barely crack them - which I understand for safety but they maybe opened a centimeter). Cracking a window in downtown Chicago means a decent amount of noise, so this was our biggest frustration with the room. If you like to customize your climate, I'd call the hotel in advance and make sure you'll have that convenience (maybe we got a weird room). Having stayed at four similar hotels in the neighborhood, this is a decent value but not the best I've experienced. If you really prioritize having a door between the bedroom and the sitting room/desk, then this is one of your best options in this part of the city.

Staff is fabulous! Always pleasant and helpful.

Great place. Spacious rooms. Staff was great. Great location for touring the city.

Overall the stay was great. The manager was very accommodating. Expedia did not confirm my stay, buy the manager honored the room and price. I paid the hotel directly. Their service from check-in to check-out, including the valet, was excellent.

Everything was great.

Very nice

Beautiful hotel. Great location. Friendly staff! Looking forward to staying there again.

Bedroom light / electricity near bedstand didn't work. Friendly staff and great breakfast at the restaurant, though they didn't offer room service (you have to go get it yourself).

Great location. The staff was very cordial and the room was clean.

The staff was nice and professional, but… The hotel is outdated and needs renovation. The beds smelled of mold and sank when I laid on them. Expect to pay 90 dollars a night to park your car. You may find a parking lot at a few dollars less, but there is fine print and rules at those locations. The walk to one of those parking lots is not worth it as you may be assaulted or get rained on. The view of the city was the top of a building next door.

clean room, great staff, quick valet parking

Desk staff and Valet staff were exceptional! Nothing

Desk staff and Valet staff were exceptional! Nothing

Great stay. Awesome staff

Very good

Nice

Lovely hotel, beautiful rooms with a lot of space and terrific location. We will be back!

Central location and access to shopping.

Staff is so friendly and beautiful rooms.

Wonderful location and great customer service.

Great hotel

Pillows a bit too soft for me.

Great location and room!

Wonderful location. Friendly staff. Clean. Safe. Bathtub drained slowly.

Superb

The room was very spacious.

Had a very nice stay. Great room with a great view!

Overall had a good experience. Valet employees were very kind. I felt the description of on site valet was a little misleading as their garage is many blocks away and can take a while during busy hours.

Rooms could be a tad updated

Location and Top notch staff! Rooms could be a tad updated

Was somewhat loud at night, but we were there in a Saturday

.

The room was clean, large and had a great view. The check in staff was very friendly and the doormen were great. The location was perfect to many city sites!

The hotel set up was very good and the staff was great.

Everything at the Omni was amazing!!

Location

Easy check-in and checkout. Staff were very helpful. Valet parking was great to have after spending the day in the city. No complaints. Only thing missing was a microwave to heat up my leftover Giordano’s pizza.

My favorite hotel in Chicago . Always meet the expectations.

Wonderful location. Quiet rooms. Great staff service.

Wonderful experience from check-in to check-out. The staff is great, location is perfect.

Great location! Loved the King Suite!

N/A

The location is perfect. And air conditioning is very comfortable

amazing hotel and staff! love staying here, worth the price! location is great, lots of places nearby to go eat and shop! you have to call if you need a microwave but that’s not a big deal!

Stayed for valentine’s night and it featured a beautiful view of the city. A short walk to the lake or river walk which is great because they are in opposite directions. When we arrived one our lamps was out. The staff handled it immediately. The restaurant was lovely with an even better view of the city than our room. The only thing I didn’t like was the waiters in the restaurant made us wait 45 mins before taking out

The staff went above and beyond to ensure we had a wonderful visit!

I’d definitely stay again. Great location and comfortable room

The stay at this hotel was made amazing by the friendliness of its staff. From the doormen to the front desk, the staff was welcoming. A special thank you to Naomi at the front desk who made our girls weekend memorable

Great location but hotel food options and times available in evening is very limited. Food quality just ok.

Perfect location on Michigan Ave and the rooms are so spacious and comfortable!

Everything There was nothing not to like

Wanted connecting rooms. Hotel wasn’t too busy but it seemed like too much work for front desk staff.

Oh yes within walking distance from hotel

Perfect location, easy to get everywhere.

Slow draining tub which backed up when shower was running. Leak and the cold water on the faucet. The noise at 4am will slamming doors, knocking on doors and people that were talking. Staff was extremely attentive for what they could control. Also was left wishing for a spa.

Extremely dusty allergies were terrible. Coffee machine, tub, and bathroom were very dirty.

Awesome

Great location, clean room, friendly staff

This is a 5 star an excellent hotel. I love it.

The staff was

Clean room - great location

A dirty plate was outside our room when we checked in and still there when we checked out

Was very clean and such a great location. Got an unexpected charge after leaving with no explanation.

The location was amazing. My whole party felt like we were in the middle of everything. We walked to The Art Institute of Chicago, Millennium Park (with the Bean), and the river. We were on the 5th floor which was not really high, but when I booked it did tell me that was the room I was booking. The staff from the front desk to the doormen were so friendly. The hotel was very clean and consistent. I've been to hotels in big cities where the lobby does not match the vibe or cleanliness of the room. The Omni completely exceeded all of our expectations. I loved the suite. I was traveling with two other adults and we had enough room for all of our stuff. There really was not a whole lot I did not like. While the room was nicely renovated, some of the fixtures in the bathroom seemed old.

Wonderful location. Clean room helpful staff. We each were given a drink voucher for their bar which was very nice.

Great room and service

My room was a little bit up. Stains on some of the furniture, holes in the bathroom door, almost cut myself turning on a lamp that had a broken switch. The water for the shower took 3-5 minutes to get to kind-of hot, no matter what time of day it was.

Everything was perfect

The staff are great! The room had some aspects that were dated or broken but overall a great stay.

For price room was acceptable, reception was slightly rude and never explained Expedia benefits that came with booking. Not a bad hotel bad time to come I guess.

Only hotel I'll stay at for Chicago trips! Staff is second to none and rooms are spotless

The location was amazing No microwave and the bar atmosphere was not pleasant

No issues and very friendly

Amazing staff. The best hotel experience I have ever had! Food was incredible.

The room was very disappointing. I didn’t expect the level of old and unfresh look in an Omni hotel.

Outstanding staff, clean and comfortable room, privacy

Staff was great.

Amazing staff, clean rooms, and fantastic restaurant!

Absolutely phenomenal stay. Staff was tremendous. Corner suite was incredibly nice. Location was top tier and had everything within walking distance. Will definitely be back. Highly recommend overall!

The

The hotel was great and was in a really great location for us. The staff was also top tier. I also loved the view from our room.

Nice restaurant, attentive staff.

The hotel personnel from the valet to the front desk and restaurant servers were so friendly and courteous. I would stay again especially because of the spacious rooms and the value.

Delicious!

Lovation

Longer restaurant hours

The doormen were exceptional!

Our room was clean and spacious. Housekeeping staff were friendly and accommodating.

The room and staff were fantastic.

The staff was top notch - friendly, professional and very helpful. The room was comfortable with great views of Chicago!

Mr.Ham was a great guy . Over all great stay and great location. 676 bartender was also a great guy. Look forward to visiting again.

Staff was awesome. Room was ready when we arrived!! 25th floor with a view of the lake.

Staff is above and beyond

Rooms seems a bit dated.

Great staff and welcome during the holidays!

Always a good choice!

The Omni Chicago delivered an unforgettable stay. The staff went above and beyond to make us feel welcome, and the room was absolutely beautiful—comfortable, elegant, and relaxing. It was the perfect place to unwind and enjoy the city. Truly a top-tier hotel experience.

The room was great, and the location perfect!

Rooms were clean. The staff was absolutely awesome. I mentioned it was my son’s first time staying in a high rise and would love a high view. They placed us on the 25th floor with a beautiful view. Only recommendation I have is listing the time frame request for your vehicle to 60 minutes. There were a lot of people growing frustrated waiting for their vehicles.

The hotel and our room as a whole was very clean and staff were extremely accommodating when our room wasn't quite ready when we got there. There is a secure area to put your luggage in while you kill time until your room is ready. My biggest complaint is this is one more hotel downtown that states there is a pool and hot tub but upon asking about hours we were told there is no pool or hot tub. Everything else about our stay was excellent.

Room was clean, staff was very accommodating

More variety would be better

Spacious room and

Yes, excellent

Great customer service, convenient location, clean rooms

Great location and very attentive staff. The place was elegant and well tended

Shanese at the front desk was wonderful

The bartender made me hot totties that were better than my grandma use to make. Really saw what I needed and made it to perfection. Warmed my heart. The greeter for breakfast was amazing as well as the waitress and even the guy with the juice and water. Each person mentioned when above the normal hospitality. Also there two ladies at the desk one with braids and one with I believe a ponytail when I checked in; they were great to me and from what I saw other people as well. There was some things that occurred that would’ve ruined the night but the staff mentioned changed the outcome.

Friendly and helpful staff. Easy check in and out, spacious room, great location.

Location, service, price was excellent. Highly recommend.

Didn’t eat at hotel

Great location. Super clean room. Very nice!!

Staff at the door was amazing and room was super clean. They accommodated our family of 7 Amazingly!

Our stay was great. The room was spotless and the personnel was very friendly and courteous. We’ll definitely will come back. Thanks!

We were all set to use the pool at the Omni in Chicago. Me and my wife and my two daughters and there was no pool. Everything said there was a pool hot tub. Very disappointed then when we were leaving if my daughter didn't catch it I wouldn't have caught it. We looked at our checkout bill and they were charging us another $100 each $25 a day plus some taxes and when I asked what the destination charge was the attendant said it's like a resort tax. I replied. How can you be a resort without a hot tub or a pool? They took the charge off. I'm used to staying at the Omni in Indianapolis this is not that

Great location and lovely service by all staff!

Everything was nice except for the view, our room just looked at another building that was very close.

Great hotel and very comfortable stay!

Wonderful stay. So grateful to all of the staff who made us stay very special, including hanging stocking on our door on Christmas morning. We will definitely be back.

Wonderful experience!

Very friendly staff and accommodating; amazing location close to all the places we wanted to visit.

Nice

Thank you so much!!! Clean and very helpful!!!

Nice location

That being said, they are wonderfully accommodating, it is a very clean hotel with a great location and price, and would absolutely stay there again

We will stay there on our next visit to Chicago for sure.

clean. quick service. good coffee

The Hotel is a little dated but great location, great staff…Valet, Front Desk and housekeeping. We would definitely return!

The staff was so friendly- they literally knew our names when we arrived, I didn’t even have to tell her! Really awesome hospitality.

We did not eat breakfast.

Perfect location in the heart of the Magnificent Mile. Great holiday ambiance

Clean great staff heart of Michigan and great

Wonderful staff and beautifully decorated

Excellent location right on the magnificent mile. Rooms are spacious and staff was helpful and courteous. I highly recommend this hotel.

Perfect location

Clean room

Lovely hotel. Comfy beds, spacious suites. Very helpful staff, bar and restaurant were great. They let us checkin and get our suite at 1030 am. If you join their loyalty program you get a free drink at the bar and checkout is at 12 pm. Highly recommend

The service here is unsurpassed. The staff have made this experience so memorable. They bought a chocolate cake to the room for my daughter’s birthday. The room is spacious. The beds are luxurious. The towels are huge. Everything about this stay has me feeling like I’m living a rich lifestyle. I couldn’t have chosen a better hotel for our weekend getaway. It is also very conveniently located and an uber or cab to the other side of town where the theater is was around $14.00 which isn’t bad at all.

The spot was awesome. The room was clean, but I kinda wish it was a bit more updated and the tub didn't drain great when I showered. The staff was super friendly and helpful. I'd totally stay again, but I'd ask for a more updated room.

Friendly staff, great location, nice sized rooms. Omni is always my #1 choice on an

Room was spotless. Staff was welcoming and friendly. Would highly recommend and will stay again!

The room was beautiful, and our check in was fantastic. Steven was so very helpful😉

We did not try the food at the hotel. But the staff was friendly and the room and hotel was clean and well taken care of. Shopping and Starbucks close by was fantastic!

Breakfast was not offered. Did not get connecting rooms as requested several times. Staff wonderful - helpful & kind!

We didn't eat breakfast in the hotel.

Great location. Very friendly service- however there was no room service from the hotel restaurant. Room was very clean. The location is IDEAL for shopping!

Clean, staff was friendly

Amazing from the moment we checked in with Steven. Our room with a fantastic view was perfect. The bellman, Javier and the front desk gentleman who filled in on 11/28 as a bellman were all professional and helpful. The breakfast was delightful and we felt safe walking everywhere day or night.

everything was good as the last time we stayed clean rooms ..door men were helpful and good at his job...would stay again ..

Clean room within walking distance of restaurants and shopping. The doorman was so nice and gave us a great recommendation for breakfast (Wildberry).

Literally steps off Michigan Ave, right next to the Harry Potter Experience. Can’t beat this place for convenience & quiet luxe vibes. And beautifully decorated for the holidays.

Great place to stay

Yes & yes

Clean room

Excellent Hotel, fantastic room suite, and TV.s and view. And the staff was amazing.

Staff was very friendly. We arrived early and was given a room without having to wait till the designated check in time. Room is spacious as we had two double beds and a separate living area. Location is superb with shopping, restaurants and metro station nearby. Will stay here again on our next visit to Chicago.

We had the best stay! Hotel was very nice and clean. The staff were SO nice! Was very impressed. Especially the bellman made us feel so welcomed. Will definitely return!

we just stayed at the Kimpton and it was fine. the rooms were clean but a lot if the fixtures (lamps, desks, table) were a little run down. What was MOST infuriating was when when we checked out they told us that there was a $35 daily amenities fee tacked onto our bill. PLEASE NOTE there were ZERO amenities. when I asked the person at the front desk what that included he said coffee and the gym. Mind you I NEVER even knew there was coffee available, when we checked in NOBODY told us that. I even asked for a water bottle one day and they informed me that they only give them at check in. More Importantly THERE WAS NO GYM!!! you could go to the gym down the street, however it was pouring rain every day we were in Los Angeles!!!! Just be transparent in your rates, there is NOTHING more infuriating than hotels sneaking an extra BS cost onto the already high enough cost because they want to squeeze few more dollars out of you. Amenities fees are for hotels that OFFER amenities!!!

Great room set up for 4 guests. Great location. sliding door to bathroom not fixed

Loved it!

The staff was amazing. The Bellhops are the best!! The room was very nice.

Great location and space. We stay here multiple times. The staff is always friendly especially during the holidays.

The staff was great

Great!!!!!

If you're looking to be right in the middle of the Magnificent Mile, this is it! It was full of holiday cheer, decorations and friendly staff!

Valet was superb!! Front desk always checked in to make sure we received our requested items.

Staff was kind; bar/food was high priced. Nice views and great location!

Clean

Clean

Everything was wonderful, perfect even

We cam for the Christmas tree lighting and was not disappointed! Omni will be our new hotel every year!

Lovely hotel, great staff and a fantastic location. We paid for a room that, supposedly, had a view of Michigan Avenue. However, there was a huge utilities enclosure in front of the window and one could not see the avenue, not even standing on a chair. We felt deceived. We would go back to the hotel but understanding that the room won’t have a view.

Beautiful hotel. The suite was excellent!

Clean with friendly staff. Beautifully decorated for Christmas

I didn't look at the menu or food items.

Na

wonderful room and location！

Clean room

location was in the heart of great shopping, dining and events.

The staff is absolutely amazing! I cannot say enough good things about each of them. The room and bed were perfect. Breakfast, delicious with a downtown view. Highly recommend the Omni.

Great room. Great location friendly staff. Valet parking fees higher than expected.

Room was very clean, great view, but the pillows and the bed were horrible! So uncomfortable

the staff was very helpful

Always great staff

The staff was amazing. The front desk person took notice that it was my birthday on Sunday when we checked in on Friday. When we got back to the room on Saturday there was a surprise dessert from the hotel waiting in the room. It was a wonderful stay.

Just realized I didnt get my VIP credit that was communicated at booking.

Didn’t get the room I booked . I booked king bed with a sofa pull out bed and got a queen bed with no sofa bed.

Staff

Staff was great. Room was clean and spacious. Great location and able to walk everywhere easily. Bar/restaurant was nice. Only issue we had was with the elevators. They were pretty slow and we had to wait pretty long a few times. Other than that the stay was great and we would definitely stay there again.

Sleep ! Bring ear plugs!

For the price, the rooms were not in great shape, and the service was more than frustrating trying to get the most simple of requests...like an ironing board and then an iron that worked (which after repeated calls never arrived even after days of waiting).

Staff was awesome!

Great stay. Hotel nice, very clean with comfy bed. Staff was amazing. I was disappointed our room was not serviced but we only stayed 2 nights and there were plenty of towels. No big deal.

- shower water pressure - wifi was bad - room was not cleaned the second day

Staff was really welcoming! Valet staff were very helpful! The suite was okay: bed was really comfortable but bathroom is slightly dated with no ventilation…

Delicious breakfast, clean and comfortable room, excellent staff/service, great location on the Mile.

Stayed here as I was in town for a conference. Decent place but some of it seemed a little dated (couches in the rooms for example and furniture in lobby). Bathroom was also a bit dark with limited lighting (dark wallpaper didn't help either). Overall very clean and bed was comfortable. Rooms are a decent size. Did however feel the breakfast was a bit expensive.

Noise from all-day long sirens on the roads , very annoying.

all good

My shower had wads of hair on the wall at check in. I complained to the front desk but inspite of their assurance it did not get cleaned even at my check out 3 days later. While the area is good I would avoid this hotel. Cleanliness and hygiene is a key factor in my opinion.

Great stay everyone was so attentive and professional. Everything is near walking distance and will most definitely stay here in the future

Staff was very nice and accommodating. I was disappointed to see the room in the state it was in - had nothing to do with cleanliness but with upkeep. One of the lampshades was busted in several places, tons of cracked tiles in the bathroom floor, stains on the couch. I had never stayed at an Omni property before and was expecting so much more in terms of quality.

Great location. Frantic staff!!!

Clean room staff super friendly

Clean rooms

Not stocked

Excellent staff, great location. I definitely stay there my next visit to Chicago

Great stay, clean and comfortable.

Staff was awesome

Great spot on Magnificent Mile. Clean everywhere. Spacious. Great staff.

La limpieza de los cuartos es buena lo que si cambiaría es la bañera por una ducha en cristal es más igienico.

The staff was amazing and so was the hotel. It’s in the perfect location

The service in this hotel was absolutely impeccable!! We were treated as though everyone depended on us enjoying our stay! We cant wait to go back to see everyone again! They made us feel like family!

Clean quiet hotel with friendly staff

Clean, quiet, easy walking distance to everything on the Magnificent Mile.

They took care of things quickly

Very spacious room, and unparalleled service from the employees. Very clean. The Latte in the hotel restaurant was delicious and very generous in size

Great location very walkable to all the highlights. Rooms spacious and comfortable.

Clean roon good services

Very clean and updated, and the staff are every level was excellent

Excellent

Was a great experience. Great staff and good location! Would stay again!

The staff was top notch. Will stay again and the location was great. The room was very spacious with a mini suite vibe. Lived it!!!

Ham and shaniece and mark were gre

Room was clean and spacious. The staff was unbelievably helpful with recommendations for shopping and dinner. Harry Potter Shop and Starbucks Reserve were 2 minute walk from the entrance. Would definitely stay again.

Room was clean, staff was absolutely amazing.

Excelente Hotel con trato amable del personal, está en una zona tranquila, cerca de varios restaurantes, tiendas. Muy cerca . Todo se puede hacer caminando.

Great location

Always love staying here. Rooms are huge, staff is friendly and you can easily walk to all the shopping on Michigan Ave

Overall good experience.

Amazing staff

It has everything close by, you don’t need a car if you are just walking in the magnificent mile and if you’re going to see something outside the tourist area, you can take the subway just 2 blocks away from there. Love it in there!

I love this hotel. However, the mold and icy residue at the base of the toilet in my bathroom made me sick. I encourage the hotel to conduct a deep cleaning of their bathrooms, especially the often overlooked areas.

The only downside was the housekeeping. The maids only made the bed but didn’t do a thorough job of cleaning the room each day, which was a little disappointing. Overall, I’d still recommend the Omni Chicago for its great location and comfort, but I hope the housekeeping service improves to match the high standards of the rest of the hotel.

Love this location! Easy access to the city. Many food & other opportunities nearby. Quiet. Large room.

While the room was perfect and the staff was so helpful, it’s hard to believe there was no microwave in the room for the price paid. Really though that’s my only issue. The hotel was comfortable and near pretty much everything.

Except spacious room and at the best possible location

Great stay!

It was a good stay, the only thing i did not like was the $200 hold.

The staff made this stay wonderful. We would love to be back soon.

Very nice location

Great hotel ! Beautiful rooms ! Right on Michigan Avenue ! Mad convenient. Right in the middle of everything. Def will be staying here again and again Periodt

No room service

Great located hotel. Rooms spacious. Staff so friendly and efficient. Great value.

OK Why you should stay here? No need for a car, excellent amenities, Marion is the best checking you in and next to Harry Potter if that’s your thing! Personally I prefer Ralph Lauren for lunch but that’s me. Walked to Grant Park for the House Music Fest. Dining rooftop at the Godfrey. Look it’s central accessible and like home. Late night coffee was the topper. Be at home…

Great!

We loved every part of our stay. Everyone who works in the Omni is so kind and hospitable. Our room was spacious, comfortable and clean. We will definitely be staying here again.

This is my favorite hotel in Chicago. I’ve stayed here numerous times and have never had a bad experience. The rooms are spacious and beds are comfy.

Friendly staff and nice room

Exceeded our expectations! Spacious and comfortable rooms! Reasonably priced. Excellent service and great location.

Loud elevator can hear from room, very noisy Nextdoor guests slamming door all night. Room old outdated. Shower curtain dingy, pillows/cases old, dusty vents, dusty lamps, stained couch. Location great.

Had an excellent stay only issue is that the bar closes at 10 ideally should be 1 or 2 am

Wifi also very spotty. Not great if you need to do work.

Great stay overall. Clean, quiet, excellent staff. Location can't be beat.

Staff goes above and beyond at all times... Would definitely stay here again.

Much better stay than last time - which was met with rude and lazy staff. (Walked into new room with hair in sink, no toilet paper. Called for 4 hours only to be told to to use the public restroom. Went to desk and spoke directly to "manager" insisting that he provide it. Told me "When we get to it we get to it." I was LIVID, whereupon he promised a partial refund in 2-3 days. Received nothing.) Why did I stay here again? Last minute reservation and ideal to location to hospital I needed to go.) If Omni is like this normally, I'd stay again.

10/10 experience, as with any Omni. This place goes way above and beyond.

The Omni Chicago Hotel was perfect for us. We enjoyed the suite, could walk to many restaurants and shopping areas, and felt safe throughout our stay. We will return!

Great location!

We stayed here for a bachelorette trip and couldn’t have asked for a better experience! The staff went above and beyond to make us feel welcome and celebrated. Every day there was a fun surprise waiting in the lobby, whether it was ice cream, champagne, or another thoughtful treat which made our stay feel extra special. The property itself was clean, stylish, and perfect for our group. On top of that, the price was very reasonable for the quality and service we received. Truly an amazing stay and we’d come back in a heartbeat!

The staff was terrific, from check in, to 4 th level restaurant and bar(we had a wonderful bartender), to the attentive hospitality of the bellman ans housekeepers. Highly recommend!!

Love this hotel

We have stayed here several times over the years, and really love the location and the service. Renovations and updates are needed and overdue.

Hotel was clean and conveniently located to a wide array of attractions…it was very walkable and safe. Staff was very friendly and helpful.

We recently spent a magical July getaway at the Omni Chicago Hotel, and I’m thrilled to share how wonderful our experience was. My wife and I were blown away by every detail from start to finish.

Staff was fabulous! Especially the guys working the curb. I had a broken leg when there and they were very kind and helpful!

Very clean hotel in a fantastic location right off Michigan Ave! Staff was very kind, traveled with 2 kids and they were even given goodie bags upon check in which I appreciate so much. The suite with double beds was perfect size for the 4 of us. The view included city and a glimpse of the lake!

Good location!

Beautiful experience and great hotel. Incredible staff

Beautiful hotel with super friendly staff. The extra charges compared to the Hotels.com price were a bit of a shock though.

Beautiful room, comfortable bed, and kind staff.

Bed was not super comfortable and toilet in our bedroom kept leaking even after repair was made. No offer to change rooms was made.

Great stay

The location was excellent, but the property was outdated, and the overall cleanliness was lacking in both the lobby and the rooms. Bathrooms did not even offer hand soap.

Management of the place terrible. You cannot have a drink or access to bar and lounge before 5 pm! Not good for a large group who wants to hangout in the lobby, NO lobby.

It’s a nice place to stay for vacations.

Very nice hotel.

Nice property. Good service.

The property was so beautiful and the staff so friendly and helpful!!

Staff was the BEST

The mattress was very old was painful, shower was coming out of the wall. After I complained about not being able to sleep. They replaced the mattress. Also you could hear every thing from the other rooms.

Very clean and all the staff were very friendly upon arriving and throughout the stay!! Will for sure stay here again

Excellent stay! Comfortable, clean, great location to walk everywhere. Suite was spacious. Staff were extremely friendly and helpful. Naomi at front desk went above and beyond. Priscilla in housekeeping was friendly and incredibly hard working. Mark the belllman in downstairs lobby was excellent. Would definitely stay again.

Wonderful Hotel

The staff at the Omni hotel were very professional and kind. They truly exceeded expectations with their generosity. They surprised my daughter with a birthday treat which was so unexpected because we didn't put this information on the reservation. The concierge simply heard us mention it when heading out one morning. This will be the first place we look to book again on our next visit to Chicago.

The hotels location is amazing. Everything so great and welcome definitely be back.

Very walkable area.

When we got to the hotel, we found out that they canceled our reservation. I called Expedia and they said they would handle it. Not sure why it’s still showing that we stayed there. Hope we weren’t charged.

Amazing stay, best location, great views. Walking to all the best shopping and good. Highly recommended.

staff was extremely friendly and willing to help with absolutely everything. the doormen were fantastic! give Mirham a raise!

They charged me 58.73 in extra fees after I already paid hotels.com !

It was very convenient!

The room itself was very nice. I got the corner room, so the view was amazing. It's a little smaller to my liking. It looks brand new ish, the decor looks nice but there are some aspects that looks very dated. The shower water pressure was very low, that's one of the cons. Room is definitely not sound proofed. I can hear people talking. Check in and out were very smooth and easy. I wish we can extend our stay but we were told it was fully booked. Though strange enough we can still book from Expedia BUT it says the hotel requires at least 2 nights. All in all it was great experience and a great stay. The people were definitely the highlights.

Internet service was always great. Taxis/rideshare services were easily available and accommodating., Mr. Mark always greeted guests as if welcoming them home. Very warm and hospitable

I loved that the hotel was right on the Mag Mile. It was also next to the new Harry Potter Store! It is close to the Chicago Red Line and the Riverwalk! The suite we had was very humid and the sheets were kinda damp but it wasnt too bad. Plus, there were a few rusty parts to the room and the trim/wall paint was chipping. I noticed the curtains were kinda of ragged also. The sofa and chairs were oldschool and itchy but we didnt spend much time in the hotels other than sleeping so I didnt mind too much. Easy to find and valet was great!

The hotel staff was friendly and knowledgeable about where to go in the city and places to dine. The only thing that I would have preferred is to have the bar and restaurant open for lunch.

Clean and quite place near the main avenue

Great location! Very nice staff!

Beautiful property. Great views of the city and Lake Michigan. Service was impeccable. Would give the staff an extra star if allowed.

Lovely hotel and lovely people in the heart of everything.

It was a better stay than I expected. I feel the receptionist should be more welcoming. Easy access to bus or vehicles provided. I would give this a 4/5

I asked if there were upgrades available and the person checking me in didn’t even take time to look, but told me no.

The only issue was parking. I did valet but they forgot about getting our car. Yes... I asked for the car at check out with everyone else and it was mixed up. The Omni gave me a credit of $90.00, so I am very pleased with their service.

Great location! Great service! Really nice, helpful staff!

Great location. Nice property but needs an update. A coffee shop or stand would be nice.

Fantastic location on the Magnificent Mile! Large and comfortable suites which accommodated our family of four well. Staff was friendly. Restaurant was really good for breakfast. We enjoyed our stay and will return.

The only issues were 1st world problems. Blinds had dents and holes. Water pressure in the bathroom sink was too weak. Some of the remote control blinds didn’t work, iron kept dripping water.

The property was awesome! So many restaurants and shopping within walking distance. The staff was friendly and accommodating.

Very nice and clean place

The hotel was located in a wonderful part of the city with easy access to all the best sights. The staff were beyond friendly, helpful, and warm. The gym was great. The food in the restaurant tasty. Such a comfortable stay in the heart of the city.

The property was ideally located. Staff was friendly and helpful

I like the welcome and the general nice environment of the hotel.

The room was really nice - I wish I'd known the couch pulled out because I would have changed room types to a kind size bed instead of two doubles. The staff was friendly. They did forget to clean our room one day, but brought towels quickly when asked. We didn't get the VIP access credit which would have been nice because we spent money in the bar. Overall I would highly recommend it. (One other note - if you see online it has a pool, the pool is closed for good, but it does have a Harry Potter store downstairs and offers discounts there).

Great weekend at the Omni! Only critique was we were hoping to be able to swim but it doesn’t look like they have a pool anymore

Staff were so nice and the area was perfect

Excellent from start to finish…Valet was friendly and efficient…Celia (hope I got your name right :/..) super friendly and helpful getting our room ready a bit early for her prom preps….room great and clean. Check in and out quick and efficient. Good room value for prime Chicago location. Overall, I’ve stayed at hotels worldwide and put this one at the top.

Great stay

Location is great!! Staff is friendly and room is decent size!

The location of the hotel was great and the bell and front door staff were so kind. However, we probably won’t stay here again for a few reasons. 1) there were too few people working the front desk so it was incredibly slow; 2) the wall are paper thin so we heard everything next door. Didn’t help that our neighbors were up playing music and banging on doors until 2-4am (we did call the front when they were banging at 4am and the hotel handled it quickly); 3) they didn’t have our room for us when we got there even though we had paid. I am not sure what the mix up was but we eventually got it after much back and for. They had to take it from another guest who was checking in later so not sure what happened with that guest; 4) we got a late checkout (which was great) but had to get our keys adjust 3 times and even then we couldn’t get into the room when we were trying to leave. Security had to eventually let us in. 5) takes a while to go up/down the 2 elevators when it’s busy (they eventually opened up service elevator since the wait was so long one of these times)

It was the worst the service and the cleaning was awful

Everyone we encounter was very professional, knowledgeable and went out of their way to assist us. See you next trip.

With the exception of a small detail 1. We ask twice for some extra tea bags and cups and tissue for the bathroom. Both times we were told some one would bring them and it never happen . It was a small detail but an excellent overall experience.

Suite was nice but sacrificed queen beds for full to have it. Customer service exceptional, especially valet. Bathtub could use attention (hard water stains down to drain - from drip? - & mildew at overflow). Fabric sofa seemed dated. Other guests left trash outside their doors that was not picked up in a timely manner and bad odor in hall.

staff were friendly and the room was clean.

Staff was responsive to our air conditioner not working. Great customer service. Lower rating because given the price breakfast and other amenities should be added in my opinion.

We had an amazing stay! Same building as the Harry Potter Store Chicago. Got discount with our Omni key card at the store which was amazing!

We had great room. Well stocked and clean. We were on the 22nd floor and had a great view.

Great location and staff. Clean rooms with comfy beds.

Love this property. New Harry Potter store is right next to the hotel and we got discounts staying at the omni

Location was great, appreciated black out blinds, very helpful and friendly staff

Great stay

It was great

The hotel staff were great, it was a few things we didn’t like and that was we asked for extra towels and blankets and asked for them not to come into our room until we got back. When we had come back the towels and things were in the room after we asked them not to go into the room and they confirmed they wouldn’t. The other issue was the towels that were delivered were dirty and had makeup on them once we unfolded them. Other than those few issues it’s a nice hotel for a quick trip/get away.

Staff was amazing. Older but very classy hotel with modern amenities. Super clean and Quiet

Notice like elevator sound every few minutes pretty noticeable. I sent a message and I got to reply: We hope to do better next time!! We got better support at inferior hotel chains before without being VIP members!!

We loved oir stay! Pn point! Friendly..close to everuthing! Clean, quiet..we will stay here again!

Great stay!

The hotel clerk who welcomed us upon checking in was the most gracious!

This was our fourth stay at the Omni Magnificent Mile which shows we really like it. The rooms are comfortable and quiet. The staff could not be better. Every member was courteous and helpful at all times. The only criticism is that the rooms are a bit tired and could use a little updating. We'll definitely be back again.

Staff was very helpful. In the middle of everything. Clean.

Amazing

Great location and clean beautiful rooms. We enjoyed our brief stay but will definitely be back for a more extended visit.

Great location and amazing staff and accommodations! Will definitely be staying here again very enjoyable!

Excellent location. Safe and welcoming. Room was clean and well set up.

Omar was fantastic!

Mark our bellman was fantastic- so we’re all the others gentlemen.

Such spectacular service! Great hotel. Beautiful view! Top notch stay! Will be back.

Amazing staff !! They were very professional and knowledgeable. I highly recommend this hotel .

Great location. Excellent staff and service. Highly recommend.

All staff members, Javier, Ham, and Omar were all very personable and helpful. Those were the three individuals we had the most interaction with and remember their names. They made our stay enjoyable and stress free. We felt safe the entire time!

Fabulous

Love this stay and the area around it! Beautiful hotel. I was confused about the destination fee from Expedia and the hotel….seemed like a double dip fee

Miriam the best doorman in Chicago!!

Loved the location and the room. The restaurant wasn’t open much and didn’t have a very large selection of food more of a bar then restaurant in the evening.

I booked 2 rooms for this last weekend. Upon arrival staff were offering glasses of champagne and we not offered a glass. The disposable coffee cups in my room had coffee stains in them. The room is dated and a little dusty. However the location is unbeatable and the Sunday morning bellman was top tier.

Check in is at 4 pm which I didn’t realize, I thought it was 3 pm. When we attempted to check in at 2:45 pm I was told I was too early and could leave my luggage and go somewhere until the room was ready. I asked where the restaurant/bar was so we could get a drink and have a snack. I was told they didn’t open until 5 pm. So there wasn’t really a place to comfortably wait for check in time. When we got into the room, it was nice and comfortable. Pretty quiet which was nice. We wanted room service for breakfast and the hotel doesn’t bring the food up to you, you have to go down and get it, which was annoying. Overall, the room was nice but the hotel doesn’t seem geared for guests staying for pleasure and seems more for the business traveler. It was ok, but I won’t stay here again.

Staff was helpful and always friendly

Great hotel for our overnight stay in Chicago

This is a decent place to stay. It is near all of Chicago's tourist spots and I was able to park on the street. Staff was fine and the cleaning staff was top notch. They did address a slow running bathtub quickly. My VIP reward was not honored but I'll take that up with Expedia. Also, beware the dreaded destination fee. Not sure why that can't be absorbed into the hotel cost.

Love Chicago

Love staying here!

Love the Omni. Solid choice for Chicago.

Loved this hotel, Daniel at front desk was awesome great customer service!! everything is close by, restaurants, shopping , bars. If you drive parking is expensive, but thats normal everywhere downtown Chicago

Decent property

Clean with amazing staff.

Everything was perfect, my wife and I had a very nice holiday weekend at this hotel. The staff was very nice, friendly and eager to help. Mr. Drake did everything possible to help us enjoy our stay. Even made a call to make a reservation to a very popular restaurant on our behalf. Really appreciated everything.

Perfect location centrally located on the Mag Mile. Staff really made us feel welcome and appreciated. Room was small and a bit dated and heat really only heated living room not bedroom but overall worth the price and the staff is truly exceptional.

This property is in the heart on Chicago…very convenient for shopping , dining, site seeing

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Convenience to shopping and restaurants. Rooms are nicely furnished, comfortable, and spacious. The staff is friendly and helpful.

Temp controls not good. Bath room floor very cold.

Hotel is right off the magnificent mile, spacious rooms, prime location, kind customer service. I've stayed there twice and would easily pick this again to stay at.

Comfortable, quiet, convenient location and great gym

$50 for a one hour early check in seemed a bit much. Strange having to take separate elevators from the ground floor to the lobby and then the lobby to the rooms. This resulted in some lengthy delays.

Great people, great place!

Front desk staff was superb!!

Classic 4 star hotel hospitality on the Mag Mile in Chicago. Professional and helpful staff.

Perfect location on the magnificent mile. Right in the middle of some of the best shopping

I never leave reviews, but I felt compelled to do so here. We arrived to the hotel later in the evening, 3 adults and two teenagers, exhausted after a day of traveling. We had two adjoining rooms booked - one king, and one with two queens for 3 people. When we checked in, we were given keys to adjoining rooms that were already occupied! You can imagine our shock when we opened the doors and saw other guests’ items. Fortunately, the other guests didn’t appear to be in the rooms at the time, so we quickly shut the doors and left. Then, it took forever to figure out rooms for us. They ended up not adjoining and not the bed configuration we reserved. (Three people in a king room with no sofa bed would not work.) When we requested a rollaway bed for the third person in the King room, it took over an hour for one to arrive - only to see it had no bedding and was just parked in the hall with no set up. This only added to the exhaustion and frustration. When we tried to call the front desk, the telephone in one of the rooms didn’t work. The bathrooms are desperately in need of an update. It was just an overall very bad experience right before Christmas. I certainly expected more from an Omni. The one bright spot was Sunday breakfast in the hotel restaurant. Food was fantastic and service was excellent. The location is also ideal. But, unfortunately, we won’t be returning.

Rooms are seeing a little wear and tear.

Great room set up, excellent staff and prime location. Most enjoyable.

Nice

The service and people are amazingly friendly, they make your stay wonderfull. The doorman's Javier, Mark and everyone are amazing...

Excellent stay

The bar and restaurant service was not good! Food was cold and took a long time to served but they change the food when we complained it was cold

Room was clean and spacious. We had a large group, so everyone was pleased w/their accommodations. Staff was great. Decorated nicely for the holidays. Would definitely recommend!

Solid. Good value.

The location is excellent and the staff is super friendly.

Great location. Our room needed a new sliding door separating bedroom from bathroom and a new pullout couch. The springs were quite worn.

Always a great stay at the Omni. Great location and over the top service!

The Omni was terrific! The staff was extremely attentive and helpful. My wife, son, and I felt like family (so much that he started calling the bell staff cousin). We will definitely be staying here our next time in the city. The location is perfect! Thank you guys so much.

Hotel is is good condition, but we had a few issues. First, their website advertised a seld parking option for around $60 and valet for $80, at check-in i was told it was valet only. Second, the rooms are very loud, we had a corner suite and had families on both sides of our room, they may have as well been in our room, no sound proofing what so ever.

Loved how spacious the room was. Bed was comfortable, size and ease of using the TV (which isn’t always the case in hotels). All nice. Couch wasn’t the best, but that was really the only negative. Great deal on the room. Would definitely go there again!

Very good

We love staying at the Omni when we are in Chicago. The location is great the staff is always friendly and helpful. We travel with our dog and he is always Welcome. My only complaint is the fitness center needs some updates along with the hotel. Things are a little worn down

Property was very clean and staff was lovely

My stay at the Omni was fantastic!! The location is walking distance to many shops and restaurants.. the Corner rooms view was so dope.. the shower pressure on point and the bed was very comfortable.. I also used my credit towards breakfast and that was good as well.. overall my stay was great and I would stay again!!

Check in was fast and the worker at the front desk was very helpful and informative.

The rooms are starting to need some tlc. Carpet snags and paint chipping and one of the towels had stains. The rooms are spacious, the staff was kind, and the restaurant was expensive but decent.

Most staff was welcoming and the hotel was beautiful is especially for the price

The Omni is my husband and my favorite hotel. The staff is amazing and kind.

This was a very nice hotel. The location was great to be able to walk Michigan Ave and sightsee around Chicago. The staff were all friendly and helpful. Every staff member would always smile and say hello and make sure that everything was going well with the stay. The beds were extremely comfortable.

Perfect hotel

Very nice, clean, and the staff was very friendly. Only issues were that we could not check in until after 6pm and the bar is only open until 10pm and 9pm on Sundays. Other 4-star hotels we’ve stayed in on the Mile have bars open until 11 or 12.

Great location. Very friendly and helpful staff

You are met with the kindest team. Great stay!

Favorite place to stay whenever I’m in Chicago!

Staying at the Omni Chicago the weekend before Christmas was just magical. The decorations were beautiful and our family of 5 really enjoyed our time in the city. The staff were all so friendly and accommodating—from the valet, to the bell hop, to the individuals at the front desk to housekeeping, everyone was so friendly and kind. Our only notes are that the room could use a little cosmetic touch ups, and the bathroom did not have an exhaust fan, which left the room humid after showers. Otherwise, would definitely recommend, especially for families.

Close to shopping, millennium Park and the lake. Room and bed were comfortable and had everything we needed. Breakfast was delicious but expensive.