Extended Stay America Select Suites - Colorado Springs - Airport

Bad

convenient bad internet

Nothing we didnt even stay there they over booked me and took my money. And I didn't even stay there.

I never stayed there they over booked me for two day and never got my money back tried calling booking.com and no way to get ahold of anybody. Nothing we didnt even stay there they over booked me and took my money. And I didn't even stay there.

Haven't gotten my security deposit back yet

Passable

Passable

Bad

The environment around the hotel was really rough due to bad roads and construction. Also, there was no housekeeping, no amenities at all... not even shampoo. And the hotel smelled like marijuana most of the time.

Charged a $100 security deposit for a 12 hour stay and still haven't received it back after several days. There wasn't notice of a security deposit in the hotel add.

Safe and clean and quiet

Safe and clean and quiet

Exceptional

Very nice staff, amazing management! N/a

Very nice staff, amazing management! N/a

Clean I the booking part. I looking over policy and read all parts of booking this room. It never told me of the deposit. I didn't have a problem with but I would have like to know bout it when I booked the room.

I the booking part. I looking over policy and read all parts of booking this room. It never told me of the deposit. I didn't have a problem with but I would have like to know bout it when I booked the room.

Not that accommodating

Bad

Exceptional

Passable

The bed is freaking horrible. It's ok if your a single male as lots of odd ass people in and around the place and the gas station next door. This area didn't use to be this way , crazy how times change. Upside was the room was very clean, tv really nw we worked .

Went to check in and there was nobody at the desk. I didn’t get on the phone and call someone took 30 minutes to arrive when they finally gave me a room. I open the door and there’s a guy dog in here sleeping in the door and so I went back to the lobby and they gave me more across the hallway on the first one they gave me. And then I sign in the bed on the second on both beds are all messed up like an image of people sleeping this year and dirty dirty is all out. I had to clean room bed. Secondly, once I clean the room, I want to look for the TV remote and there was no TV so me and my kids had to stand around with no TV remote come and this is the second room so I went and went to try to get a remote and they accuse Jewel things that were not anything close to what I was doing in my room and that very much and kick me out because I always think about being dirty so you didn’t wanna talk about give me discount for all things wrong with the situation! yes, he kicked me out. Told me to leave after screw the first room that way we can get a dollar to our deposit cost $100 to kick out at 6 am because they didn’t want to be bothered with the effort of getting a refund for their mistake

took 88 dollars from me, claimed i didn’t show up but was in the lobby trying to check in, got told my reservation got cancelled due to being overbooked.

Check in was slow and inaccurate. Hotel is dirty.

The pet fee is very high considering the rooms are small, with no carpet, so necessary cleaning is minimal. Actually the overall cost should be lower considering it is a " no frills" room with no hand towels shampoo, etc

We booked a two queen bed room, when we arrived after an 8 hour drive we were told that they no longer have a two bed room available. Unfortunately, we weren't able to find another hotel and had to stay here and some how make it work. Horrible experience. Will most definitely never stay here agian.

But this one was actually disappointing. The pictures looked decent online, but the actual room was poorly kept. I’m not one to complain, and I didn’t even complain to the staff. I just went to Walmart and got pillows and a blanket to sleep with. But I figured I’d save the person some trouble for whoever reads this review.

Not very clean, tub didn't drain well, receptionist told us if we needed anything she would be there for about 30 min and went back after about 5 min window was closed. Thin walls, hear neighbors tvs, conversations, etc. No comfortable chair to sit in

Nothing good to say. Stunk stay was horrible bed was outdated and the staff was horrible

Rude manager. Hostile and unprofessional. Talked to my wife and like we were trash about our ADA service dog.

House keeper never came

Rundown places good for just 2 nights

I nev

Worst stay ever.

Very comfortable and clean room. We stayed almost 2 weeks and had a very peaceful stay. The only thing we didn’t like was there was 2 of us and we only got one key card and you needed your key to get into the building so that was inconvenient occasionally but we managed, overall great stay!

People were smoking marijuana about 5 feet in front of the entrance.

I enjoyed the town and my room was nice and clean. I had some bad neighbors that were very rude and loud at late hours and no one was around to tell about it.

Counters were dirty, tub questionable. They was hair in my sheets. I had to make the bed at 10 pm. Didn't use shower, had to reschedule my morning to check out early.

Destiny was here again! She was great the last time I was here!

Destiny was great!

Excellent customer service

Stay was going okay until the last night. We had cockroaches in our bathroom and around the sink. Not to mention when we first arrived the room smelled like bleach. The room did the job for the weekend but I would not stay there again.

The hotel seemed perfectly wonderful and the staff were most accommodating. However, Hotels.com overbookedthe hotel and we were stranded. The front desk really did their best to find alernate accomodations for us.

There was roaches the rooms smelt worst stay ever

good

this hotel good

Bathroom needed to be recorded along with the floors of the room

I was very concerned after reading some reviews. I was pleasantly surprised after checking in. The room was clean, no bugs of any kind in our room. Room was basic but clean. I would stay again.

Bugs in floor, cabinets and around stove. Left right away and there was no more rooms available. Deposit charged 2 times. Waiting for a refund.

Updated property

Bugs in floor, cabinets and around stove. Left right away and there was no more rooms available. Deposit charged 2 times. Waiting for a refund.

Extremely rude front desk personnel and general manager. They did not honor my expedia reservation.

If I could give a 0 star I would! Rude front desk help and cockroaches running around room! Walked out as soon as we seen the room! DO NOT STAY!!!!!

No pilloes or comforter when I got in room. Not totally clean, some body hairs here and there. I will stay somwhere else next time.

Their elevators are down & they have roaches. Side door is never closed, should be closed at all times.

I did not like the fact that the elevator was not operable. It made it inconvenient to have to keep using the stairwell especially since I have asthma and had quite a few things to carry up the stairs.

reserved a 2bed room, because of the elevator not working had to take a 1bed room. They charge extra for dishes,pots and pans and you take out your own garbage or pay extra.

They have roaches, & the elevators are down. They don’t clean the rooms. You have to take out your own trash. You have to bring down the previous towels they give you when you first arrive, and it will cost you $1.89 per load. Floors are dirty & sticky. Bathtub water backs up and doesn’t drain properly. Microwave halfway breaking down. The side door is an exit, not an entrance. Customer service for this hotel sucks‼️ I do not recommend anyone staying here‼️

I didn't even have bath towels or a washcloths. When I went to the desk I got one bath towel and no wash cloth was available. Hair all over the shower and sheets. People outside my room making noise after 10 pm. No offer to bring me a washcloth after they were dried, only a hand towel instead. Worse stay ever.

The property is very run down, dirty and extremely noisy. First off we had checked in at 1am. We called a few days prior to let them know that and we were told that is perfectly fine and someone would be there to answer the phone. When we finally got inside the lady at the desk stated "your reservation may not be here since you got here so late" not the best thing to say when it is 1am and you have a young child with you. Next the elevator is broken, and looking at other reviews, it has been for months. Then we get put on the 3rd floor... noise alp night, people yelling outisde all night. Terrible place to stay.

Housekeeping was very terrible. No towels in room. Dirty washcloths left on the shower curtain from previous guests.

Hotel was absolutely disgusting. We got up to our room and it was filthy. We didn’t stay longer than 10 minutes before we checked out

The room was not clean crumbs all over counter and stove, the toilet had not been cleaned, and there were dead roaches on floor and in the drawers. Its a bummer that alot of hotels are like this now and the price is outrageous for the quality.

Please be credited money back to my account.

Worse hotel I have EVER STAYED IN there were cockroaches int the bathtub it was nasty I left the same day don’t recommend not safe for kids

Got there after weedy torn up road. Inside we were informed the pet friendly hotel had large charge. She did wave that. Then told after asking where it was, the elevator was out and we had been put on the 4th floor. We are 68 years old!! Four trips later, room was not in great condition but clean. Neighbors partied until 1:30 am. They were up at 6:00 am. If there was a fire, there will be many killed from stampede from amt and location of outside doors. I will stay at older, cheaper Travelodge down the street again befor here. Thought by the name and price it was an upgrade. Wrong!

This place was horrible, homeless people all around the building, beds inside were small. Little kids hanging outside looking to do something bad to someone.

There wasnt a way to checkout early. The front desk wasn't open until 10 a.m. There was not a key drop available either. I would not recommend this place!

Terrible. The elevators were broken and room was on 4th floor. Mind you I had a service animal so was very inconvenient. The room was not equipped with more than half of the amenities that had been expressed by the person making reservations. There were no blankets for bed, was surprised there were at least sheets. Very unaccomodating. Will never stay here again.

Brian and the lady who he was training were great and courteous

Front desk was closed when I first came in at 5:30pm “Helping another customer” Ten minutes later was assigned a room on the third floor and when I found the elevator, discovered it was out of order. The stairs are not clearly marked, so I had to return to the office for directions to carry my luggage to the third floor. No coffee maker

Cockroaches dirty property dirty hallways elevator broken stuck on the 4th floor was not a good time I would not recommend this place to anyone

Dirty

uncomfortable beds, Smells like weed and smoke everywhere Especially elevator

Not sure where to start. Checked in and was put on 4th floor. Went to find elevator only for it to have a sign saying out of order. I am disabled with a knee brace on and I go back to the front desk and tell him I can’t walk 4 flights of stairs to which I’m told it’s not really broken it just overheats. Next morning I go to elevator and it’s broken. I can’t get downstairs call front desk no one’s there. Hotel.com calls mgmnt who tells them to tell me to call 911 and ask them to come get me down the stairs it’s their policy to not help with luggage.?!?!Are you serious. Ever heard of ADA. Also had no toiletries and no remote for the television.

The management and the new people that were working were fabulous working with me. When I needed help they help me out tremendously I want to shout out and say thank you

Was a good experience

No deposit

It normally doesn't take 3 hours to check in from the check in time. Only has 1 worker to clean 30 rooms. I offered to help as well as my daughter who specializes in housekeeping but got denied the opportunity due to liability, however they had middle school age and high school age kids helping with the room that was the attendants kids. No cloths in room already but with hair on the sinks that wasn't ours

Staff very rude and impolite.

Horrible place to stay. I can't believe extended stay america let's thier name be on this building. Staff is lazy and rude. Rooms are dirty and run down. Hot water barely works. TV didn't work. Bed is almost unbareable . Front desk staff doesn't want to do anything. They get irritated when you show up at thier desk. Would have been better off at motel 6. Econo lodge down the road was cheaper and much better.

Staff was friendly

They gave us a room which hasn’t been clean. Dirty floor, bugs in the fridge and no bed sheet. Talk to front desk and got another room which they claim was clean and ready. Floor was still dirty. Dead flies everywhere. Not enough pillows on bed. Nothing in bathroom but toilet paper and towels. Hall way smell like cigarettes. And elevator was dirty.

This place was the worst I have EVER seen. The place was totally filthy, and there was a lot of loitering inside and outside. The front desk associate was talking with loitering 'friends' and talking about people they had problems with and wanted to fight. There were barking dogs all throughout the hall.

Dirty hotel , service to get into our room took a long time, the bed was on a stand if that makes sense didn’t feel comfy at all seemed like a place where locals stay a lot that don’t look friendly only had sheets to cover up with like I said not very welcoming feeling

The girl at the front desk tried to cancel the booking and making us pay again even though i paid through Expedia already. The check in time was five hours late because the room wasn’t ready.

If I could rate less than 1 star I would. Property was ok when you 1st arrive and go to the desk, check in, and pay. Once you walk through the door to the actual hotel, it's a different story. 1st thing was we were assaulted with a horrible smell. Only way to describe it was a combination of urine, seafood, and Marijuana. There was trash in the hallways. The room wasn't much better. Rust on the stove and in the microwave. The toilet still had feces in it and the shower had hair all over it. We were afraid to even attempt to stay there. We immediately checked out. We reserved and paid for 6 days and they refused any type of refund.

This was by far the dirtiest place I have ever booked the pictures that are posted on this site are not even close to the actual conditions. I walked in to my room turned heel and walked out. The hotel charged me for the full stay. This is definitely a bait and switch on hotels.com part.

Terrible stay away from this place

NO TOILET PAPER. Unhelpful staff. Dogs barking all the time.

From outside it looks good but inside is very dirty and smells so bad!. Trash on the floors,elevator nasty- looks like it has never been cleaned, hair on linen. I booked for 12 days but left the 2nd day to a better one. I will NEVER book this place again.

Hallways were not swept full of dog hair and lint, there was no hot water, too many wondered out in the parking lot and the front desk was not available at setting times. Beds were too small to sleep 2 people at one time. Other than that it was alright.

Very comfy bed. Fantastic customer service. Lots of people living there but still a great stay.

Clean and secure, I wouldn’t leave anything in your car or expect a great nights rest. The tv is limited to local channels and there was no handsoap.

The location was perfect. The staff was friendly. Entering the hotel was like entering a security zone. The staff is located in a secured booth behind glass. You have to use your key just to get into the building. I didn't see any panhandlers around the building, but it sure felt like I was in a minimum jail facility. If you leave through the side doors you have to return through the front of the hotel. The elevator was filthy but my room was quite clean. The blinds were pretty dusty, but that was all. You get the bare bones here, not even a complimentary coffee maker in your room. One tiny bar of soap and shampoo - that's it. Lastly, the mattress lies atop a canvas cot secured by springs which does not pose a comfortable nights sleep. The hotel looks beautiful on the outside but doesn't match with comfort, decor and amenities. My recommendations to the owners: either advertise as a "hometel" so travelers know people actually live there (thus the tight security) or keep it a hotel and provide more comforting amenities.

dirty floor in the room no coffee maker no soap no shampoo TV remote did not work.

This place was dirty to say the least. Front desk was rude. And there was some really shady people hanging out around. We did not feel safe staying here so we rented a room somewhere else even though we had booked both nights.

Nice staff and very helpful

The place was horrible...nasty and dicusting! I checked in (for a 3 day stay) and when I walked into the room, it smelled nasty, was dirty and nasty. I didn't spend the night...I ended up getting another hotel. The following day I went back to check out and told the staff how nasty the place is and that I wanted a refund for the remaining 2 days I had left. I informed them I was NOT going to stay. The staff told me I was not getting a refund even if I checked out the following day. I will report this place to BBB and take them to court for charging me 2 days that I did NOT stay.

This location had the worst front desk staff and housekeeping. We came in after 11pm for a graduation weekend

We arrived late and followed the instruction to call the attendent, she came down and told us it was to late and the computers were already down and would not let us check in. We verified befor we booked that they allowed late night check in since we knew it would be late befor we would reach the hotel. We have requested a full refund but have not heard back yet. We will not stay here again this was a frustrating exoerience for us and we would not recomend this property to anyone.

This property is used for section 8. Families living their full time with kids and dogs. Boy waiting in the lobby for his school bus in the morning. I feel for them all and didnt mind, but others wanting a travel hotel might.

Felt very uncomfortable from staff to residents, kind of a ghetto spot.

Very dirty, mold, blood on bed

Room was a bit dirty.

Amazing staff and very pleasant.

Conveniently by the airport.

I like the staff they were friendly and helpful when I needed the assistance with my first room being dirty and they decided to change the rooms but that room was dirty too. Hair on the sheets, bedspreads, bathroom and dirt on the floor. So when I mentioned about the next room they took it upon themselves to change the sheets and clean the area to make sure that me and my husband had cleaned sheets and other things. This place also has an stale odor about it. I guess for two nights it was okay.

OMG!!!!

Exterior of building was very nice. Receptionist was amazing! But once we got onto our room the floors were very dirty! How hard is it to sweep a floor? The bathroom floor had water coming up from the floor so the receptionist immediately got us another room, there we here food slamming all night long!

When we decided to stay three extra days and went to extend our stay we were told we would be charged DOUBLE per night what we had been paying -- only because we had not added it on with the original stay. Ridiculous. We went to another hotel for half the price and enjoyed that place more. We will use the new place on our next visit. Thanks for giving us the nudge to check out other hotels. We won't come back to you if you are going to gouge us.

Horrible! Smelled like dog poop! Awful smell in room. Dog across from our room barked all night! Shower was broken. Called front desk and said someone will check it but no one came. We were tired and just went to bed. Customer service from pm was not friendly at all and refused to help me. I will never stay there again!!

This was the worst hotel experience ive ever had in my entire life. the most unprofessionl manager ended up firat loosing my reservation and then getting an attitude with me on the phone when i insisted that I did have a reservation, to by to almost the end of my reservation the manager kicked me and my family out because they never charged us for the dog that I put on the reservation and wanted to back charge for 3 weeks. The manager said that I was argumentative over the situation and kicked me and my family out on the spot with nowhere to go. My husband and I called the cops just to make sure that they wouldn’t harass while we packed. NEVER AGAIN will I stay in that hotel or any other hotel with the same name.

It was convenient. The property was not what I expected. Minimum staff not very clean and not family friendly.

When I got there my room was not ready, several people was off, but the staff worked really hard to get me and others taken care of. I was very impressed with the service and how hard they worked

My prepaid room for a week was literally stolen from me by the GM and given to her friends or family. I've met people since who have had the same issue on long stays paid in advance there. I had just spent a week at your other Woodspring Suites on Chestnut before booking and paying for a week at your Airport location. I received a call from my boyfriend on the 13th after he took the dogs out for a walk and left the key card in the room. His credit card was used to pay for the room and he had the card and ID with him. He tried to show both to the General Manager. She wouldn't issue him a new card, it was an extremely hot day and he was stuck outside with my service dogs one of which is elderly. He was frustrated with the situation and called me to see if I could call and get him a key. When I called at 4:14pm I was informed by the Manager that I was being evicted because he was rude to her, screaming and being aggressive. I was told I had until 7pm to vacate the room. She also mentioned the dogs, I had requested a pet friendly room and told her I had documentation for them as service dogs. She didn't even look at the paperwork and proceeded to charge me $93.60 after she evicted me without approval or even notification that she was doing it. I was not charged for them at the previous Woodspring Suites. I paid for an entire week and only stayed 2 nights. I had to load all my belongings by myself, 4 trips +. . She didn't even contact me to let me know I was kickedout

The front desk service is not disability friendly, due to deafness, anytime you need something you must make a phone call to reach out a representative and nothing is provide to accommodate for deaf people. There was no shampoo, soaps, ice machine, etc. in the room. TV remote was also missing from the room.

Was close to my grandkids was it. I wouldn't recommend this place at all.

The hotel was not ready to check into at 3:00. I came back at 10:00 pm. Three other people were waiting to check in. There was a 30 minute wait for someone to come to the window. The whole floor smelled of pot. The room had a small bed for two people. The toilet ran ALL night long. The electricity went out in the night. In the morning I tried to let them now about the toilet, check in window was closed. I tried to call them at 9;30 am, and the recording said they were closed for the night. I gave up letting them know the toilet was broken. Also, the door into the rooms was broken.

The rooms were nasty and smelled of pot. We didn't have any toilet paper had to go out and buy some on my own as well as cleaning supplies to get the room clean. Check in was at 3pm but they wouldn't let us check in until 5:30pm. You have EVERYONE even the cleaning crew out front of the building smoking cigarettes and pot where children and people go in and out of as well as drinking. We tried to get clean towels and we were told they are out and we would have to wait until they could get some , so we ended up just washing the ones they gave us at check -in. One morning we got up and got ready to leave and there was an ambulance crew next to our room and they were talking about the guy and how he OD'd and needles. You have homeless people drunk and sleeping in their cars in front of the building at night. The vops were always being called there. I WILL NEVER STAY HERE AGAIN !! If I could have gotten my money back I would have went to another hotel. I don't recommend people with children to stay here at ALL. I feel bad for the military families who are stationed here and don't have a lot of money until housing becomes available for them.