Quality Inn Columbia I-65
About Quality Inn Columbia I-65
The Comfort Inn hotel is conveniently located minutes from shopping at the Columbia Mall and local businesses like Saturn of Cool Springs. Henry Horton State Park, CoolSprings Galleria shopping mall and Columbia State Community College are also nearby. Several historic attractions, like the Battle of Franklin Civil War site and the Rippavilla Plantation, are within 10 miles from the hotel. Columbia, Tennessee is the home of the eleventh president of the United States, James K. Polk. The James K. Polk Ancestral Home is nine miles away. Several restaurants and cocktail lounges are nearby. After a stressful day on the highway or at the office, this Columbia, TN hotel provides guests with all the amenities that make any stay enjoyable. Full-service features and amenities include free USA Today, free local calls and free coffee. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more. Start or end the day with a workout in the exercise room, followed by a dip in the indoor heated pool, open year-round. Business travelers can appreciate the convenience of free high-speed Internet access and copy and fax services. All spacious rooms come equipped with microwaves, refrigerators, coffee makers, hair dryers and cable television with free HBO. Some rooms also include irons and ironing boards. Luxurious whirlpool suites are the perfect solution for a romantic getaway and feature whirlpool bathtubs and cozy sofas. This is a 100 percent smoke-free hotel. Traveling alone? Enjoy the added safety of interior halls and parking lot security cameras with monitors at the front desk. Ample bus and RV parking is located on the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews collectively indicate a major issue with cleanliness across rooms, bathrooms, and common areas. Guests frequently complain about dirty floors, stained linens, moldy shower curtains, and unclean bathrooms. However, the staff is often praised for being friendly and helpful.
- Friendly and helpful staff
- Good location
- Poor cleanliness and hygiene
- No elevator in the hotel
- 2/5
No washcloths available
- 2/5
Staff was very friendly Ran down hotel, bathroom floor very dirty , Bathroom faucets were impossible You had to search to find the hot water. Feel like the price was inflated due to a tournament being in town
- 3/5
Close to everything, very comfortable beds. No elevator, had to request towels and wash cloths.
- 4/5
Cleanliness water was extra hot and the pressure The hallway way a little dirty carpet and walls needed to be repainted due to looking like there is one coat in them
- 4/5
Very good
- 3/5
The floors were insanely filthy. Why can’t they clean the floors once a year or three?
- 4/5
Very good
- 5/5
It was clean, staff was friendly and the beds and pillows were more comfortable than the $400 a night condo we had in Florida The latch lock at the top of the door being missing and the bottom lock not locking because then anyone with keycard access could get in, but we fixed it by putting something in front of the door that could make noise!
- 5/5
Exceptional
- 5/5
Clean
- 5/5
Clean
- 2/5
The floors in the room were all dirty. The blankets and comforters were stained. Very little parking.
- 5/5
Na
- 5/5
They staff was helpful and nice , the pool was great and work out center! Na
- 5/5
Everything was good but the refrigerator didn't work and when I walked in for hours it smelled like pot yuck. The smell in the room was awful I bought spray. Other than that it was a good stay quiet breakfast excellent.
- 2.5/5
Passable
- 3/5
Dirty room, the air was not working, the room smelled like cigars.
- 0.5/5
Only thing I liked it was easy to get to. It was completely disgusting. Not clean at all. I understand it’s an old hotel but when the floors have hair in the bathroom and you have to take a towel and mop your own floor and the towel is black afterwards. Then my first room you could tell someone had been living in it and pubic hair all over the toilet and dirty floors greasy hand prints on the walls. Then both beds had blood stains and other stains I don’t even want to know what they were. I had to check out early after being moved to a different room due the smell of weed and some other kind of odor. I would have found a different hotel but we were here for a travel softball tournament and I couldn’t find anything that would fit what I needed at such I short time. Also I’m pretty sure the employees live there and every time you seen some of the front staff they were in their pajamas.
- 0.5/5
Only thing I liked it was easy to get to. It was completely disgusting. Not clean at all. I understand it’s an old hotel but when the floors have hair in the bathroom and you have to take a towel and mop your own floor and the towel is black afterwards. Then my first room you could tell someone had been living in it and pubic hair all over the toilet and dirty floors greasy hand prints on the walls. Then both beds had blood stains and other stains I don’t even want to know what they were. I had to check out early after being moved to a different room due the smell of weed and some other kind of odor. I would have found a different hotel but we were here for a travel softball tournament and I couldn’t find anything that would fit what I needed at such I short time. Also I’m pretty sure the employees live there and every time you seen some of the front staff they were in their pajamas.
- 4/5
Bed are comfortable! Staff is great! The shower pressure is amazing! Breakfast is well balanced and kept full. Internet & TV is spotty depending on the room. They are having trouble with the pool but for the price, it was a wonderful stay. We will go back.
- 5/5
It was clean and very homey. Everyone was so nice and welcoming. Nothing. I liked everything
- 5/5
It was clean and very homey. Everyone was so nice and welcoming. Nothing. I liked everything
- 5/5
Na
- 5/5
Friendly staff Na
- 3/5
The room was dusty, bathroom door wouldn't close. The bathroom was dirty. Only 1 hand towel for 2 people. The bathroom was remodeled poorly.
- 3/5
Was clean and staff was excellent.The maids there are amazing so loving and very helpful. The first time I booked the stay I paid a extra day and then was told I didn't and showed them still had to pay so I rebooked from the first of May check out the 5th also second time didn't pay for breakfast and looks like I was still charged and again told a different check out day than what I paid for I left a day early and should have been remembered there two days I paid each time and haven't been.
- 3/5
Was clean and staff was excellent.The maids there are amazing so loving and very helpful. The first time I booked the stay I paid a extra day and then was told I didn't and showed them still had to pay so I rebooked from the first of May check out the 5th also second time didn't pay for breakfast and looks like I was still charged and again told a different check out day than what I paid for I left a day early and should have been remembered there two days I paid each time and haven't been.
- 0.5/5
Nothing was right Period
- 0.5/5
Nothing more noise than a freight truck. In the hall ways alnight Nothing was right Period
- 3.5/5
Good
- 2/5
First room put us floors had not been cleaned,water in floor and mud on bed spread Second room better but still not very clean and extra lock on door would not lock
- 3/5
The breakfast menu was average and frequently ran out of items before the end of the breakfast period. Bread was not placed out fresh each day and it appeared to be from the day before.
- 3/5
Breakfast wasnt great. Room was alright, beds where comfy though. Didnt have any drink or snack machines had to buy one from behind front desk.
- 1/5
They claim to have a pool, which the lady at the desk insisted that they very much do. However, the pool is as green as a swamp with thousands of bugs in it. The lady at the desk claimed it had been down for a few days. Weird for an indoor pool to go green in just a few days. This is gross false advertising at best. We refused to stay. It also did not smell great in the lobby.
- 5/5
Exceptional
- 2/5
It’s a great place to stay if you just wanna sleep. Stayed overnight. The staff was very sweet and very professional. The room was OK. I had to go down and ask for soap. Also, the pool, which is one of the reasons why I booked this event was filthy and closed out of order with no notice. No one said anything about the pool being closed it should be on there post that it’s out of order rather than one of the amenities.. other than that it was a nice day stayed overnight no issues. Fire alarm went off in the morning due to burnt pop tart in the toaster .
- 4/5
bathroom floors where very dirty, the coffee maker pods did not fit in the machine, breakfast was ok, but needs gravy for the biscuits. shower was by far the best thing about the visit, so hot and powerful! some cleaning and a bit better of a breakfast and this would have been the best place i have stayed in a while.
- 2.5/5
The comfort of the beds and the price of the room itself. Pool was yellow like urine and not filtering umm No thank you! I was excited to swim after a day of dr visits but that was shut down quickly.
- 2.5/5
The comfort of the beds and the price of the room itself. Pool was yellow like urine and not filtering umm No thank you! I was excited to swim after a day of dr visits but that was shut down quickly.
- 5/5
Exceptional
- 5/5
Everything was nice and perfect
- 2/5
Room smelled
- 4/5
Decent
- 4/5
Decent
- 1/5
The room should not have been available to rent. The bathroom had not been cleaned (dirty towels on the floor). The toilet did not flush properly. The heating and AC knobs fell off. Would also just spin completely around. The first floor hallway smelled of marijuana .
- 2/5
The front entrance is adorable. Smelled like cleaner and wet dog. Pool was not heated as advertised. Towels were never available for the pool. After multiple times asking someone took towels out of a room to give us. No elevator. Said not dog friendly and it smelled like dog. With a small dog running around yapping at everyone.
- 2/5
The front entrance is adorable. Smelled like cleaner and wet dog. Pool was not heated as advertised. Towels were never available for the pool. After multiple times asking someone took towels out of a room to give us. No elevator. Said not dog friendly and it smelled like dog. With a small dog running around yapping at everyone.
- 1/5
The room smelled terrible like smoke and there bugs everywhere. 2 out of 10 on cleanliness
- 1/5
The room smelled terrible like smoke and there bugs everywhere. 2 out of 10 on cleanliness
- 2/5
The bed was soft, liked having a refrigerator, and microwave. No washcloths provided until asked for them. The towels provided were damp and some looked dirty. The pool was not working, which is one of the reasons we selected this hotel for our kids who had traveled for a baseball tournament.
- 2/5
The bed was soft, liked having a refrigerator, and microwave. No washcloths provided until asked for them. The towels provided were damp and some looked dirty. The pool was not working, which is one of the reasons we selected this hotel for our kids who had traveled for a baseball tournament.
- 1/5
Showed up. My kids room was across the hall and there was nothing they could do. Not very good customer service
- 4/5
The air conditioner rattled and wasnt real cold. First room had so many stink bugs crawling in the window, wall and curtains. They gave us another room. No elevator clumb the stairs with luggage. Could have been cleaner. Staff was very accomadating.
- 3/5
No elevator, so beware if you're traveling and need accommodations. I didn't notice anything dirty when I was there, but I woke up itchy after my one night stay, and now have a rash on my arms and torso that looks either from bed bugs or fleas. Staff was very friendly though!
- 5/5
The breakfast and staff were excellent . The pool was closed for 3 days and no one told us it was closed that was my only disappointment
- 5/5
Exceptional
- 3/5
Vibe is what you’d expect for price.
- 1.5/5
Poor
- 0.5/5
Location It was not clean.
- 1/5
Dirty and hotel staff doesn’t care to help you at all
- 0.5/5
No extra towels. Rooms were extremely dirty.
- 3/5
Staff was very accommodating.
- 2/5
The lady that checked us in had an attitude. Not welcoming at all. The room felt like a prison cell. The only reason it gets a 2 star instead of 1 is because the shower pressure was good. Breakfast was to be served at 6am. It was not ready so we had to go so as not to be late for work.
- 3/5
I don't know if I was sick or the food wasn't up to the best standards. Had a rough time with my breakfast.
- 3/5
Breakfast was okay. Location was close to interstate while traveling. Bathroom tub was very slow draining. Told the desk clerk when we left. She was on her phone and doing a crossword puzzle. Acted like okay we will look into it. But we felt like it didn't matter. Could hear does shut and other rooms showers going. Said we won't stay there again.
- 5/5
Yes they are they make us feel welcome always
- 3/5
Told the front desk people several times, they did nothing.
- 4/5
Needed serious updating and cleaning
- 3/5
No salt and pepper or condiments for the breakfast!
- 0.5/5
Everything
- 3/5
The breakfast was horrible as well as the coffee. Far from deluxe continental and taste of cooked food was not edible. No fruit milk sour.
- 5/5
Great Stay!
- 3/5
Unfortunately, we didn’t even get to stay. Our flights were canceled due to the ice storm.
- 3/5
Room was clean, entryways were dirty, difficult to open and close automatic doors due to cold weather… breakfast was good, stairwells very cold! Ice around sidewalks and parking lot.
- 3/5
Staff was friendly.
- 3/5
Room was okay. Breakfast was terrible. Did not have any options of actually cooked food. Just cereal and waffles.
- 5/5
Nice room very warm pool.
- 1/5
I was killing 4-5 what looked like flying cochroaches per day. I went to use the ice bucket and there was garbage in it. And the room looked like it was quickly cleaned, missing dirt in the corners, etc. Also, when making reservations, there was no mention of not having an elevator. I will not be staying here again.
- 0.5/5
NOTHING! EVERYTHING!
- 5/5
Great place nice guy at desk
- 2/5
It was a good location for us for what we needed. The floors were dirty, the AC sounded horrible & it was hard to sleep with the noise, the towels looked dirty, the faucet handle on the bathroom sink was broken, the attendant at the front desk looked like she was in her pajamas when we checked out, the hair dryer kept turning itself off because it got too hot.
- 0.5/5
nothing they stole my money off my card the front desk are thieves
- 1.5/5
One staff member was ok, the others were awful Property smelled terrible, stains all over the bed, floors and sink and toilet were dirty. Staff extremely rude about my service dog. Tried to wake me up and come into my room at 4am when the shift changed because the other check in girl didn’t enter something correctly. Ridiculous!!
- 1/5
3 inch carpenter nail left on the floor, bathroom door did not close, water drained into the room from the poor draining system in the shower. Bathroom door had water damage and was broken up. Room was not clean upon arrival. WiFi did not work. No wash cloths or hand towels. Dirty towels were taken from the room and were never given clean ones therefore leaving us with no towels. Staff was not very friendly.
- 1/5
Booked the room for family. They were unable to stay in the room due to the condition. Towels were dirty, sheets were dirty, lady bugs everywhere. When they asked for new towels more dirty towels were given to them as a replacement. Pictures were taken of everything. They went to tell the front desk and ask for a refund after checking in getting the dirty replacement towels and were told only a manager can refund for the room and that they would call when they come in. Never received a call. Numerous phone calls made to the property have gone unanswered. Corporate unable to assist.
- 4/5
Good housekeeping and customer service
- 4/5
Nice clean room. No soap.
- 1/5
Front desk staff rude
- 2/5
We didn't stay the night! The parking lot was dirty, there was a bedside commode in the parking lot. The room was clean, but when we turned the heat on, it smelled like cigarette smoke. I have asthma and can't tolerate it. We left and found another hotel.
- 1/5
First of all the place is filthy, I requested a king suit and got a double queen. The room had a broke desk chair, toilet seat, sink faucet, and 12x12 pillows that smelled. No elevator, hallway filthy, room filthy, I didn’t even take a shower due to bugs crawling in it. Worst place ever , but the staff was nice
- 2/5
I was eventually moved to another room, but it was difficult to rest due to a child loudly yelling until about 1 a.m. The hotel looked much nicer online than it did in person, which was disappointing. This was my first stay here and will be my last. Had I been able to receive a refund, I would have chosen a different hotel
- 2/5
It was like the stairwells were not cleaned hardly ever definitely not within the three nights we were staying there. The room was OK there was no elevator so taking the stairs every single time and I’m not being cleaned was pretty bad.
- 2/5
The property isn't as clean or nice as the pictures online. The only thing about the hotel was the staff. They were friendly and helpful.
- 2/5
We paid more for a king suite with jacuzzi tub. It didn’t work. The bed was probably the most uncomfortable bed and pillows I’ve ever slept on. The up keep and cleanliness of the room could her been better
- 5/5
I like that the roo.s are not carpeted.
- 1/5
very inept One small bar of soap for shower and sink. to share with two people. Shower was very unsafe. No bars to grap on to and the bottom of the tub was slick, we did not take a shower
- 5/5
Room was clean. Facilities adequate. Not the Plaza but decent. Heated pool decent gym.
- 4/5
Room was clean but still looked dirty. The room had one faucet, which the handle broke off. Had to wait 10 minutes to get helped at the counter. Most if not all had very large noticeable dents in furniture and walls.
- 2/5
The hotel was run down quite a bit. Overhead lighting was out in several areas. Staff wasn’t very personable on check in. Check out lady was very nice. Towels were stained. Hallways smelled of cigarette smoke. Floors were dirty in the room. The mattress was old and uncomfortable! No elevator to carry luggage up to the room (which was a lot since we were there for 3 days) Not a pleasant stay and got no rest. The only thing that was nice was the water pressure in the dirty shower.
- 1/5
Stained bed sheets with blood, hair food. We had to make our own bed on the pullout. Only 2 towels for a room booked for 4. Said they didn’t have extra pillows for the pullout so took from another room. Pool was green. Owner had their dog there when no pets are allowed. TV remote didn’t work and their suggestion was to move our room (while our kids were already asleep) or wait till the next day to reprogram the remote. The manager on seemed genuinely upset with the pictures I took of the sheets and said we would get a full refund as we had to pack up our sleeping kids at midnight after a long day visiting family. But we still haven’t gotten the refund. Also 5 of their security camera were out and visible at the front desk so people knew where they could do wrong.
- 1/5
Nothing
- 4/5
Like the location of the property to the interstate. Property needs some work done to it it’s in need of a upgrade
- 5/5
The staff was very welcoming and very professional. Id recommend to anyone to stay here n ill be bavk to stay. Meg the manager was very nice and understanding. Always worked with me. Thanks for an incredible stay.
- 2/5
Stayed here due to close proximity to interstate, but it was the only thing great about the stay. When we got there, the first room still had dirty towels on the floor. Requested a new one. The staff was great about getting a new room quickly. The new room was even worse off. The tub wouldn’t drain. The ceiling was leaking from the floor above and had black mold forming. The linens smelled clean, but were stained in places.
- 4/5
Comfy beds and best water pressure of any place I've ever been. Breakfast was good and air conditioner worked really well. Needed more towels and washcloths.. only 2 of each for 4 people. And smaller cigarette smoke in hall.. even though non smoking.
- 3/5
Eli W
- 5/5
the stay was great breakfast was nice the hotel was clean except the hallway carpet
- 3/5
Flooring in the room was dirty, bathroom sink facet was broken
- 1/5
A audit so it would take a hour I said ok left my card and left then a hour later I notice my card charged several times for the room again I called she started yelling you need to resolve this now I kept asking what email or phone number I could send proof too she would hang up to the point of 2 hours later and twenty charges to my card and her repeated refusal to hear I had paid in full with proof I had to call the cops when she threatened to call and have me arrested for theft of services finally a officer called me I was able to show in fact it was paid on arrival even when she called to apologize I said maam all you had to do was give somewhere to send proof or answer the phone for Expedia she again started screaming they never called me your lying I hung up if not for the awesome police force in Columbia I would have went to jail for something I paid for
- 4/5
Room was nice and clean. Bathroom was great and looked updated. Make sure you use the locks on the doors. Had went for breakfast the morning we left and came back and didn’t bother locking the door. At 9:30am the door opens…. It was house keeping and they didn’t bother to knock. If it’s after check out time, I get it. But before check out time, house keeping should knock and not just walk in.
- 5/5
Cool place
- 4/5
Room service every day and close to my job plenty of places to eat in walking distance, but the parking lot is a little small
- 3/5
It wasn’t too bad. For some reason I ended up getting a couple bug bites while just hanging out in the room. I was also a little bummed I couldn’t get a little later check out, first time and hotel that’s happened at.
- 2/5
Person checking us in was very nice. The fact that you do not have an elevator to the second floor is ridiculous! The bathroom was nasty and the breakfast area was very dirty the next day. I would remove the “ Quality “ from your name and just call it “ Inn “.
- 4/5
Pool was to hot. They need more people working during breakfast.
- 4/5
We had a great stay here. The room was clean and comfortable. The staff was accommodating, friendly, and nice. The room was dated, bright and you could hear a lot of surrounding sounds. But overall we had a nice stay.
- 3/5
Both days there were 2 people in parking lot, sitting on sidewalk, looked like they were getting Wi-Fi.
- 1/5
We booked two queen beds. Got a king bed with a sofa bed. Pulled out the sofa bed and the mattress was completely wet. 2nd room the sofa bed had a dirty sock & sex toys stuck in it. Would not recommend this place at all.
- 2/5
TV broken Dirty sheets with hair all over them. Sorry tips in bathroom. Breakfast was awful. Horrible experience.
- 4/5
Some construction and leaks but overall great staff and extremely helpful.
- 3/5
The property location was excellent. However, looks like they tried to renovate but who ever did the job for them rushed and a lot was broken in the rooms. Example…. First room very old A/C unit mold dirty floors bathroom door was way too small and shower rod was hanging on by 2 screws. 2nd rm much better and clean. However bathroom door entirely way too big wouldn’t close. No cord on phone to call them. Other than that. Staff was very accommodating and very helpful!!!
- 5/5
Front desk person was helpful when we had a problem with temp in room. Moved is easily.
- 5/5
I love it here except the maid service the last 2 days was terrible. No toilet paper and turned my air off and opened my curtains on a downstairs room. I came back to a hot room .
- 4/5
Good
- 5/5
Very nice staff. Room was clean, good bed. There was no type of grab bar or anything to hold when entering and exiting tub/shower. My husband isn’t handicapped but has limited use of left side resulting from a stroke, plus he is 81 years old. He had difficulty getting out of tub and had nothing to hold on to. The thin shower curtain allowed water to splash out onto floor, making it easy for him to fall. Please attend to this matter!
- 4/5
Good place when just passing through to have a decent sleep.
- 1/5
Manager is very mean she was yelling upon check in, their hot water heater went out so no hot water for 3days so we had to check out 2 days early. I left personal property and they refused to return items they stated no one stole anything I almost called the police. Breakfast time I almost ate molded bread. The WiFi signal is very very poor please don’t stay here. My children kept telling me the housekeepers would give them mean looks.
- 4/5
My stay was very affordable and the staff were kind and helpful. The water heater was upgraded during my stay. There are no sidewalks anywhere near the hotel, so note that you'll need a car to get around. The windows also cannot be opened (at least in the room that I stayed in), so turn on the fan in the rooms if you want some additional ventilation. The rooms are not soundproof at all, but I didn't have any issues as most of the guests staying there were quiet. I expected a rough stay given the price and some previous reviews, but I was pleasantly surprised and enjoyed my time there, with no major issues.
- 4/5
It was easy on/off highway. It was a good place to break up our road trip. Nothing fancy but clean and comfortable. Television options was weak.
- 1/5
The first room I was put in number 235. The ceiling was caving in and what it was pouring in. Move me to a second room or the TV was functional. The next morning I went to take a shower. There’s no hot water for two days.
- 4/5
The pool was very clean, my kids enjoyed swimming in the pool! The beds were soft and comfortable!
- 5/5
good
- 4/5
Check in was very friendly and helpful reccommending restarurants close by. We were just passing through and price was right. King bed was comforable.
- 2/5
Wasnt impresded at all.had to yell for front desk to check in.waited 10 min.no back on remote rooms not decorated random stuff placed wherever use toilet paper from the prior people in the room bed bugs in Corners everywhere
- 1/5
Toilet was.not fastened to the floor, bathroom was moldy, broken lamps, stained carpeting, broken curtain rod, rude staff.
- 2/5
I called the front desk to let them know we were trapped, they came and attempted to unlock it, we were in there a total of maybe 20 minutes b4 they used a screw driver to get us out. The worst part was is one of the employees blamed us for the whole incident. Said we shouldn’t have locked the door! I was livid. We were locked in the entire night, if there had been a fire it could’ve been bad. I let her know this was there fault. Otherwise our stay was really good.
- 5/5
This was a very nice and clean place! The floors in the rooms were not carpet. Wonderful! Gave the whole room a cleaner fresher appearance! The workers were very nice and friendly. Good job!
- 1/5
When we entered the room, the disappointment only grew. The place was filthy, the bathroom barely cleaned and smelled bad, and the carpet between the rooms emitted an unbearable odor. The pool was broken, the gym was unusable, and absolutely nothing worked as it should. To top it off, the people at the hotel barely looked at us, and the service, when it existed, was still terrible. Our luck was that we didn’t run into that receptionist again, because we wouldn’t have been able to tolerate such a lack of manners. I wouldn’t wish this experience on anyone. I definitely do not recommend this hotel to anyone. If you value even a minimum of comfort and respect, look for another place. And I sincerely hope the hotel management takes action and fires this employee, who doesn't know how to treat customers and seems to live in a parallel world where manners don’t exist.
- 1/5
There was sperm on the side of the bed, trash all over the bed. Hair hadn't been cleaned up. It's was filthy
- 2/5
During our 5 night stay, we had to change rooms twice because of broken heater in two of the rooms. The staff did everything they could to accommodate us and I really appreciate their effort. The hotel really needs to update their heating systems.
- 2/5
.
- 3/5
Outdated and dirty.
- 5/5
staff was helpful
- 5/5
It's a very good motel.I will recommend it to everyone
- 5/5
ok
- 1/5
I have never had this kind of experience in my life. I have traveled all over the country and this was the nightmare. We were out of town for my mother in laws funeral. The trip was sad and this made it a nightmare. If you are looking for a place to stay, this is not it. Do not think to take kids to this place, unacceptable NO STARS!
- 3/5
The sheets clearly weren’t changed. One of the lights was blinking so they moved us to another room. Those sheets were stained so I asked for new sheets and changed the bed myself. The desk person knew the light was blinking because she said to the other person working that oh they still haven’t fixed that yet. Why would you rent a room when you know it’s not in working order. Flashing lights can trigger seizures in some people. Otherwise, the rest of the room was decent.
- 5/5
Convenient place to stay when in the southern Nashville area.
- 4/5
From the moment we walked in the staff was really friendly and nice! It’s a quiet hotel and you hardly know anyone is there! Really enjoyed my stay and if we are in the area again will stay here. The only downfall of the hotel is no elevator. But other than that great place! :)
- 4/5
The pool
- 3/5
.
- 2/5
There was no hot water for shower called about it but no answer, at breakfast there were no utensils for waffels> a Desk person was laying on the couch looking at his phone he only had spoons ,
- 5/5
Very good place to stay I highly recommend.
- 5/5
It was a good hotel for our team to stay and the night shift front desk worker was very helpful and friendly.
- 5/5
Like everything
- 5/5
Very nice and clean.
- 3/5
It was ok
- 5/5
Everyone was extremely nice.clean rooms, great atmosphere.I would recommend this Hotel to everyone
- 3/5
Great breakfast, friendly staff, easy to get to.
- 2/5
Bed was not comfortable, we were given 1 washcloth and 1 towel for 3 night stay. Hotel was musty and breakfast area dirty. They were out of creamer for coffee before 8am and breakfast was minimal. Note only plus to our stay was Tim the desk clerk. He was wonderful. Kitchen employee was rude.
- 4/5
The beds were comfortable and air conditioning worked fantastic. No elevator was an issue.
- 4/5
Friendly staff. Rooms were clean. Shower drains were a little backed up. Overall good value!
- 4/5
This property needs an upgrade in some areas, but for what I paid, not too disappointed. Love the hard floors instead of carpet!
- 4/5
Nice place to stay. It has undergone a recent renovation. Clean and tidy rooms. Breakfast was ok. It needed some healthier options such as eggs and fruit, though.
- 4/5
Everything was very nice.
- 2/5
When we went to our room, it was still being cleaned even though the front desk said it was ready. The hallway smelled like wees, a gentleman was sitting in the pool area smoking weed. Water stains on ceiling. Stains on the comforter. Sprinkler head was full of dust, no smoke detector.
- 3/5
Shower pressure was excellent! Room for most part was clean. Bugs in light of bathroom and above sink. Dead roach on floor day we left. Think the bathroom floor could be scraped to get rid of grout spots. Would look nicer.
- 2/5
I really wish I could give this a higher rating because the staff were so nice. In all honesty though, the stairwell was covered in spilled alcohol that made your shoes sticky; the bathroom smelled like cigarette smoke; the AC unit was unplugged and we didn't know why it wasn't working for half the day until we figured that out; and another guest had their door propped open at 4 am and was singing very loudly. I really questioned the cleanliness of the room when I saw how other areas were taken care of. I probably wouldn't stay here again. The price and photos made me believe it would be a little nicer than it was.
- 2/5
It was close to the interstate and restaurants but that’s the only good thing about it. The ac in the room was Luke warm at best and the bathroom shower was poorly remodeled and toilet was not functioning properly. Would not recommend staying there again. I usually stay at quality inns and this was the worst experience ever.
- 3/5
The room was clean and in good shape, but the staff gave me guff for (accidentally) taking too many paper plates at breakfast.
- 1/5
Paint needed, check in process, slow, air conditioner, and first room didn’t work, then put in another room, it was humid most of the night, even with the air on, the hotel felt wet and sticky. Felt like it was clean, With host it was generally not a good experience. Feels like a poorly run and cheap feeling hotel. We will not be returning to this hotel.
- 1/5
The property was missing furniture such as the pull-out sofa bed that was advertised for the room I booked, the chair for the desk, and light fixtures. There was what appeared to be blood splatter on the walls. When brought to the attention of the front desk, they did not offer to change rooms, they allowed me to check out but still charged me an early checkout fee.
- 2/5
The blankets had stains on them. One looked like urine and the other brown, hate to think what it was. Nephew in other room said he thinks he had blood on his blanket
- 3/5
Did not have our room cleaned on time,TV did not have any channels,a/c unit leaked water on the floor in our room.
- 5/5
The staff was great 1 issue there was ice biulding up on fridge. Need 1 day to pull out & unplug so don't break.Nobodys fault wouldn't know unless u opened it. Wasn't upset about it at all still working just don't want them to have it break on them
- 4/5
The beds were great. Rooms clean and breakfast was wonderful.
- 5/5
The staff was friendly and accomodating. The room was clean and the bed was comfy.
- 2/5
The only things to recommend this place are that it was clean, quiet and the beds were comfortable, but I would never stay here again unless the owners make more of an effort to improve things.
- 1/5
We arrived at 3 to check in. The clerk was nice enough but ready to go home. The first room had not been cleaned,the 2 and room the bathroom door did not close and the 3rd room the bathroom door would not open. We cancelled our reservation. The clerk kept telling us they just remodeled. I didn't see it.
- 5/5
The staff is friendly. The room was clean.
- 1/5
The rooms were dirty and especially the bathroom was nasty. The pool was the best thing and it had bugs in it. Be aware I found a bug in the room and showed the owner and he acted as if it was normal. The didn’t have capable staff and the ran out of breakfast after one hour. This place is horrible zero out of ten.
- 3/5
Ran out of breakfast on both mornings.
- 1/5
The sheets were filthy and the bed cover. The inside hotel was nasty. People were standing in the halls because their rooms were nasty. The manager at first refused to give me back my money. Said he would only give me one day back. I hadn’t taken anything into to room. I went in to inspect the room first. I got very upset and he ended up refunding us all our money. The Lady at the front desk was extremely nice. Also we had booked a King bed and was given two nasty queens beds. Said it was not their fault that I didn’t get a Queen room that it was because of booking by a third party. DO NOT go to the place.
- 2/5
Overall cleanliness and staff was good. Room A/C unit very noisy sounded like water running all night long, bathroom door wouldn’t latch closed had to put trash can to hold closed. Breakfast was ok.
- 2/5
Was dirty and the breakfast was nasty
- 1/5
My second floor room had ants. Sheets and blankets were dirty.
- 2/5
It was a convenient location for my meetings and a good price. However, light bulbs were missing; bathroom tissue holder was old and broken; and air-condition cover fell off. EXTREMELY noisy! Very thin walls! Loud noise from ajoining rooms and hallways! Very difficult to sleep at night.
- 2/5
When we first checked in, the first impression was dirty floors in the lobby. The person checking us in was fine. Our first room had a bathroom door that would not shut. It was like the door was too big for the frame. The second room, the bathroom door was too small for the frame, it kept flying open and we had to keep it shut with a bathtub mat. The towels were stained and the replacement towels also were stained. The air conditioner leaked puddles on the floor. The carpet in the halls were DISGUSTINGLY filthy. Stains all over. There were flickering light bulbs in the halls.
- 5/5
The back parking lot had broken glass near the entrance door in the back. The inside of the back entrance was in need of some deep cleaning. The room was lacking cleanliness. The floor was sticky and furniture was dusty. We will not stay in the future.
- 1/5
Experience started okay with an uneventful check in but went downhill fast from there. You will walk down the flickering light hallway to the stairs since this hotel does not have an elevator and look through the door at the greenish looking pool. After getting to the second floor you are smacked in the face with a hot humid 2nd floor followed by opening the door to find a standard double bed room when I booked and paid for a King suite. Went back to the check in counter only to be told they have no king rooms available and that it’s hotel.com fault because they were given the reservation different from my confirmation. They would not refund me so I could go get another hotel that could accommodate us wanting a king room. So went back to our room that was 82 degrees and lowered the temp and left for a few hours so the room could cool down. Things continued to go downhill with every towel but 1 having stains on it and the bed being terrible. After reading they have pulled the bait and switch with booking king rooms then giving double bed rooms I feel like they are doing this on purpose to make extra money off people. It’s fine to only have double bed rooms but don’t allow people to book these king suites when you clearly don’t actually have them available.
- 4/5
Nothing special was just a place to stay on our way to a cabin
- 5/5
Reasonable price
- 3/5
No elevator lights flickering in the hallway
- 3/5
First room smelled like cigarettes so they gave us a new one. We took the only other room available. It wasn’t as clean but it was comfortable. Mattresses were new, floors looked remodeled.
- 1/5
The bathroom floors were dirty, hair in corners and visible dirt. Floors were also very clearly not clean. Our floors were dirty after walking on floors. Pool is gross. This hotel is insanely overpriced and a trap for the money. Do not stay here.
- 5/5
Clean and within easy access of multiple restaurants and gas stations. The surrounding area is safe and clean.
- 4/5
All good