Courtyard by Marriott Columbus

Atmosphere was calming Nothing

Convenient to the mall and bed was very comfortable

Did not like the small frig and the no bath tub and only a shower. Also the lighting in the living area was very dark.

Excellent staff. They were very friendly, helpful and efficient. The rooms were recently remodeled and very clean.

Breakfast did not really have that much of a variety.

Exceptional

Everything

Everything Loved everything

Is newly renovated and everything was top notch Pool could not be used because we were told it still needed to be certified. The staff offer for us to go their sister hotel about 4 min away and that we could use their indoor pool. We did and it was very easy and satisfied our young granddaughters.

Is newly renovated and everything was top notch Pool could not be used because we were told it still needed to be certified. The staff offer for us to go their sister hotel about 4 min away and that we could use their indoor pool. We did and it was very easy and satisfied our young granddaughters.

Loved everything

Everything

Superb

Very convenient. Close to everything we needed.

Newly renovated.

Newly renovated.

Very convenient. Close to everything we needed.

Nice stay

Room was clean and comfortable. Good breakfast and nice gym. The shower wasn't great. Water never really got hot.

Good

Very good

Very good

The hotel was awesome and the price Could WORK ON having good breakfast

Could WORK ON having good breakfast

Exceptional

Beds are comfortable

Our reservations had two rooms book and first we were told that it was only one room and then I pulled up email informing them of the 2 rooms and then they booked us on 2 separate floors and would not schedule them on same floor. Also, we were also not notified that this hotel was under renovations beforehand as the restaurant was not open during our stay nor was the gym available. Had we known we would not have stayed at said restaurant.

The hotel was nice the problem is they didn’t let us know the pool wasn’t open until we got there and that was our reason for getting that hotel… I believe we should have gotten a discount

Overall the room is clean. The property is under construction to be consistent with the courtyard brand

bugs

Unfortunately remodeling was in progress during our stay

Tub was dirty toilet was stopped up

It felt like I was at home. It was a great stay!

Great place to stay with hot water and comfortable beds. Wish breakfast was included.

Remodeled rooms, very nice.

Shower did not have hot water...warm at best. Mold on shower floor.

There is a sewer issue. When you run the sink it will fill up. When toilets were flushed, it filled the sink. When other people flushed, our toilet would bubble.

The room was clean and staff was very friendly and helpful.

Clean, great facilities

I like the cleaning of the rooms

Clean rooms, Great Staff!

Poor customer service. I had to wait a hour before they had room available. Pipe leaking under sink

Yes, the staff was very nice and helpful. I would definitely come back here and recommend it to friends.

Staff was great and helped us when we lost a ohine

I reserved two rooms for one night. We woke up to no hot water. Called the front desk and they said the renovation crew turned off all the hot water to the floor and needed 45 minutes for maintenance to get to work to look and see. When ask about a refund I was told no. The manager gave me some points. This was a terrible experience. Don’t stay hear if they are still renovating this hotel..

Good pkace

Half of the building was getting renovated and they didn’t advertise this cause I would have picked a different hotel to go to. So that means I didn’t have access to no amenities smh.

y. / 'es the room was good. Staff was okay. /

Yes, and Yes. Something else wasn't a free breakfast.

Need more cleaning

Clean room, courteous staff.

Yes. clean room, staff was excellent and welcoming.

Great

They were renovating but it was still a good stay

The staff was amazing. They were very helpful.

Old and smelly rooms

Yes, room was clean, staff professional

Room was upgraded cause of renovations..it was nice and clean ..staff was nice and helpful...enjoyed the balcony location was great

The receptionist is rude.

the hotel was under const .we should have been notifi

The staff is wonderful however the room is not what is shown in photos. The carpet is orange, stained and dirty and the room is overall outdated. We were also placed in a room right next to their construction zone as the hotel is under renovation

The staff were kind and attentive, other than that, there is much to be desired. For the $ per night, this place did not live up to the standards. It was extremely run down, very little was available in the "shop", there is no water set out for anyone.

The guests that were staying above me were obnoxious, loud and irritable.

Under construction. No gym, I bought breakfast with my stay and one day we didn’t get the breakfast and they didn’t want to reimburse me. Never told us what time the Bristol closes so couldn’t get anything on the grill.

While the front desk service was exceptional, the cleaning crew was quite loud even after they knew I was in the room next door. There were 2 workers and they laughed at each other down the hall and the girl cleaning the room next door kept banging the door. Very rude.

The carpet smelled like it hadn’t been cleaned in years, the bathroom door handle was broken so you couldn’t close the door to lock it, the lamp on the left side of the bed doesn’t work, and the shower curtain is torn so it needs to be replaced. Very disappointed and that’s surprising because I’ve always liked any Marriott property

Didn’t match the pictures

Even though they are remodeling it was really quiet and the staff was so helpful and so nice!

This place is run down and needs a total remodel or demolition!

Clean room upon arrival. Only 2 night stay so no housekeeping was performed on room while staying. Felt the whole Bistro idea not very good. Especially for the price I paid for breakfast. Other hotels give their guests the same quality food for free.

Hotel under renovations and that was not listed online. Very nice people, Lobby looked great. Rooms beds were horrible, carpet was horrible just old and out dated.

Nice quiet clean place to rest. Even with the construction I would recommend staying here over surrounding Hotels.

Nice accomodations

Excellent

The staff was really nice. The front of the building was under construction, which I get, but it was pouring down rain, so not ideal. We got our room and it smelling so bad like mold/mildew. My throat was instantly burning. They gave us a new room and as we were leaving the moldy one a piece of glass from the light fixture on the wall fell and almost hit me in the head. I took it to the front desk and they apologized. There was so much water damage throughout the whole place. I snapped a picture when we were leaving, I should have taken more.

The ceiling in our room had holes where the plaster fell off the ceiling. No USB ports in the room .

Staff was very friendly

The rooms, carpets and hallways were old and dirty. The shower leaked and we had a cockroach. I’m surprised Marriott has let this property age so poorly.

Arrived late at night at hotel around 12:40, called ahead to let staff know we would be late. When we went in room, toilet hadn’t even been flushed, bathroom door wouldn’t close bc it was sliding and had come off runner, picture in bathroom had smashed frame and sink tap didn’t work correctly. Was so late didn’t want to change room but was concerned sheets hadn’t even been changed. We was leaving at 8 next morning so only spent 7 hours there or we would of complained.

When I checked in, there were crumbs in my bed, which was haphazardly made. They were understanding and gave me another room, but it took about 45 minutes to get it. Then, in the new room, there was a bug in the bathroom. I will not stay there again. Very disappointing for a Marriott.

We checked in late and left early. It was perfect for our needs except the side door light was out so it was a little scarey.

The refrigerator was small and there was no microwave. The sink backed up and the toilet was so small it was hard to get up. I would not stay there again.

Close to shopping, restaurants. Fortunately, there was a Chevy Dealer next door that repaired my vehicle.

Great hotel, very quiet and comfortable

Nice but could us an update. Room seemed clean but was dated.

The staff was excellent. The beds were really hard.

The property was in a great location and it was very affordable. I don’t think I’ll book again unfortunately though. #1 The hotel is definitely outdated and it smells awful. I couldn’t tell if the smell was mold or if it was water damage (visible damage on ceiling).There was also stains on the floor … and on couch… everything was just so outdated and old. My room was a connecting room so I could hear EVERYTHING my neighbors were saying. Oh and There was not complementary breakfast… Idk. Overall 6/10

Awsome stay

The room smelled extremely heavily of mildew and I realized it was coming from the window unit. I had to turn the window unit off for concern for my respiratory health, but then it was of course an oven because it was July in GA. Also, there were ants crawling on one wall (not near the window, close to the bed).

AC issues at the site. Noting as they are remodeling and actively working through it.

Affordable and centrally located but the room has a horrible moldy smell that kept me from sleeping well.

Not a bad stay. The beds could be more comfortable but they aren’t too bad

Amazing customer service

Rooms

It was hit in the building.

Staff was excellent. Unexpected lobby renovations made the area extremely uncomfortable in this summer heat.

It’s an older, but nice building undergoing renovations on the lobby and main entrance. The common areas downstairs Is warm and being cooled with only fans, like the AC may be out. The rooms are great- AC is perfectly fine (very cold actually.) Our room was clean, well equipped with plenty of towels and the bed and bathroom were both clean. We had a sliding door right out to the pool. I think the property itself is probably quiet, but we had some very loud neighbors when we stayed. Price was significantly less than other area hotels and after seeing location I felt safe and would stay here again. Good value! No free breakfast.

The property is fine. Musty, moldy smell to room. Carpet seemed wet in spots.

I requested a different room and was accommodated without question or upcharge. Staff was extremely helpful and extremely kind. Give those women a raise!

A lady sitting in the lobby in her PJ’s all afternoon with several laundry baskets and several trash bags with all personal belongings and food..

Entryway was on bouncy uneven plywood, not up to workmanlike standard due to being replaced and renovation to closed restaurant. We are 70 ish and would stay again. We felt safe. Good value for the money. We understand business is under constant managerial challenges.

This hotel was in great proximity to the mall and the main campus of Columbus State University. The room was spacious and appeared to be clean, however, the room and the halls smelled musty and damp. I felt like there was mold in the air.

Very nice, clean and staff was attentive. Little issue with the access to my room from the only elevator. Then moving car to access it from the stair wells. Really very nice but could not give 5 stars. Going to stay there again knowing the elevator limitation.

N/A

They promised an email receipt, but I never received it.

Really Really enjoyed

The property needs a lot work. There was roaches in our room. One being on the bed. The lobby was extremely hot, the front desk employees had fans to stay cool. The shower curtain had mold on it, the shower did not drain, the curtains were stained, blood was smeared on the way and writing on the desk, hair in the tub and sink. The hallways are pealing, smelled like cigarettes and were extremely hot. One of the worst locations I’ve ever stayed at.

I don’t feel like it was work $300 for a weekend. Hotel is older. Sofa bed in room was run down and dirty.

Flawless service great inn

As solo travelers see that I’m a female; putting me the first floor with sliding doors with no safety bar for them is a hazard. I was never comfortable all night. A man sat in front of my room all night I had to turn my lights and things off so he couldn’t see me on the inside. I had too study for a major exam for witch I could not because of this. Things need to change at this property. I will not stay here again.

For the price of the room, I felt the hotel was a bit outdated. The bistro is expensive. The pool was nice and the service was excellent. The hotel could use an update.

The AC was broken in lobby and dining area. Restaurant employee stated it was “too hot in there to fire up the grill”

Service was great. Had to leave early and the desk was very receptive to my needs. The room was up to Courtyard standards. Enjoyable trip

THANK YOU

The air conditioning did not work well in the room. The hallways were also very hot I’m assuming there is no air conditioning in the hallways weird with this property being in the south. They did nothing about the people next door fighting when I called the front desk and told her to call the police.thus was at 4:30 am.

The staff was pretty cool and the area was pretty quiet. The room and hotel was a bit on the small size. Felt like a motel

excellent

The hotel is in

Window sill was dirty, towel bars were loose, no screen in window, maintenance is where they need to improve and ninety percent of the room was clean just the window sill window area was over looked.

Stale mildew smelling carpet.

Says 3 star but bathroom was gross. Room smelled moldy.

Stayed here before and only booked it again because the pool/area is nice, however this time the pool was closed the entire stay sue to them saying waiting on board of health to be able to open it. Won’t be staying again

Staff was wonderful. We have a very nice stay; our room was clean and comfortable. I would stay there again.

Check-in person was friendly. The was no free coffee or hot water for the guests. The morning representative was rude and not very helpful. Also the handle in the shower was loose.

My bedding wasn’t clean to my satisfaction.

Like the room with a view of the pool. The front desk assistant was great.

It was obviously getting ready to go under renovation but the staff, service, friendliness, helpfulness and location were spectacular!

Great customer service. The hotel is a bit outdated and the carpet in the hallway needs to be changed. The pool was still closed. The washer was broken and the hotel was waiting for a part. Other than that, it was a reasonable price and great customer service.

It was right next door to the mall!

Wonderful stay. The room was beautiful and the bed was soft

Did not clean room for 3 days.

Housekeeping falsely accused me of smoking in the room and I was banned from staying there. They did not give me the opportunity to defend myself against these allegations. I was unjustly banned due to a housekeeper having a bad day apparently and I found this very insulting and unfair.

We have stayed at this hotel before and booked directly with them, our stay was amazing! This time, we booked through hotels.com and our room was not as described and unfortunately there were no rooms they could move us to. We were under the impression (given the description online via hotels.com), we would have a suite. We had a king size "room". There was a sofa, but there was not really enough room to even move around the bed for it. When we asked the front desk about it, they said that was the third party booking error and happens a lot. Overall, we will still stay there again, we like the location, the bistro is amazing, the hotel is clean and staff are friendly but will not use hotel.com to book.

Very nice people. Clean comfortable. Good responsive staff.

Very nice staff members nice outside area nice scenery my room personally was nice and clean idk about the other rooms

Liked thr area. Noisy room. A/C wasso loud couldn't hear tv. Door was not able to secure properly. Bed was uncomfortable for a Marriott. Pillows were non supportive. No continental breakfast. Cost of breakfast food & condiments very expensive for area. Would not stay here again.

Safe and peaceful

Safe,easy parking, great staff

I like the location.

Love clean smoke free rooms and property. Bar and bistro wasnt as stocked as well asnit could have been. Employees were great and very helpful.

Kudos to Toni in reception. She was top notch

My stay was horrible and I would like a refund! Checked in on Friday night the 28th of Feb and there was NO HOT WATER I could not shower that night after traveling from Florida. There was a DIRTY washcloth left in the bathtub, there were several roaches that made their appearance in the room (I have pics). This was the WORST Hotel I have ever stayed in, however the staff was very nice and the lobby/food area was very nice and looked clean.

Good stay. Have stayed here now 2 times over the past month while traveling to the Columbus area. Bed is comfortable, quick and location is good for my business travels. Front lobby has been remodeled, but rooms do look older. Some staining on the floors and couch in this latest room, but room does appear "clean". Tub drainage in this room was the same, just a little slow. Great price compared to the other area hotels. So overall, a good place to lay your head. Nothing great, but not bad either.

Staff was very friendly and helpful. Room was clean and the beds were comfortable. I especially like the fact that the bathroom, including the toilets were clean. I found a new hotel to go to when I'm in town.

Very nice area,

Nice place. You can tell it is a little older. I had a clean room and the bed was comfortable. Price is really good for the area. Quiet. The only thing is the shower had a tough time draining and it seems like the plumbing has issues. Overall not a bad place to lay your head.

When we arrived the room we were assigned didn't have a working refrigerator. I'm not sure how many rooms the lady had to try before she found a room with a working refrigerator. there is only 1 elevator to go up to the second floor. It was over in a front corner of the hotel. When you got upstairs you went down a long hall, turned onto another hall and there was another hall. It was ridiculous. When we left the ice machine that was on our floor was out of order. The ice machine on the first floor was not convenient. They need to do a lot of work in that hotel. And they need to think about putting in another elevator. We won't stay there again. I was very disappointed in this one!!

B

The room itself was great for us. We had plenty of space. The environment smelled clean. We were able to get in and out swiftly.

The people who worked the front desk were super nice and very helpful. The hotel itself was very pretty. The only thing I really didn't like was the fact that there is no free breakfast. Even a very minimal continental breakfast would be nice.

Prompt and courteous staff.

I’d definitely stay here again.

The outside had cones around damage in front No room service and only one place to eat which was very good but that limited my choices for food

I didn't like that there was no breakfast or even coffee in the lobby. However, I liked the location; it was close to everything.

The first floor sliding doors didn’t feel secure.

My room smelled mildewed. Paint falling from ceiling, toilet leaking, coffee maker in room was dirty.They switched my room and the second room also smelled like mildew and stained carpet. The only good thing was the friendly staff.

Everyone that works there was really nice and friendly and went out of their way to make sure we had everything we needed. I would definitely go back.

Wonderful check in service. The clerk was very helpful and had a very nice and welcoming attitude.

Pillows not good water pressure dreadful and toilets that were child sized. Not acceptable.

Didn’t get room I reserved, room and amenities were out dated

The room was extremely musty and not very clean

Vallet parking and location

Wife and Daughter stayed last March, They loved it,Close to base and mall, They knew when I was going Come and See My Granson at the base I Would Like My Stay Also and they were Right, Quite, Nice People , Clean and knew I would like Starbucks... I like My Coffee Convince. Thank You, Will See You Again in a Few Months !

Staff was nice and friendly. Hotel was older but clean.

there front drive awning is still in disrepair since i stayed there 6 months ago. but looks close to be finished. other than that it was clean quite and the black out curtains are the best for working nights and sleeping during the day.

Rooms very clean, staff friendly, let us check in early.

Don’t judge a book by it’s cover. Looks rough on the outside but it is beautiful inside. The staff was incredibly friendly

The staff here is so friendly and welcoming. Every single person working here greeted us with a smile and asked if we needed anything.

No complaints at all

Friendly staff