FairBridge Hotel by Concord Plaza

Good

Amazing all around.

In their defense, place is under major construction, however room didn’t look like it was properly cleaned ever

I only stay here because it’s convenient to the convention held there. The food is mediocre and their included breakfast was cereal and toast. There are 2 Denny’s not a mile away so I just had a $7 breakfast at one of those. I was also sure I reserved a room with a walk in shower but when I checked in I found a tub/shower combo. That meant I needed assistance getting in and out to bathe. And even at that I slipped getting out and rammed my shoulder into the wall before I hit the floor.

Very accommodating, resolved the fact that there was no more rooms with two beds

The rooms smells and construction loud. Cold rooms

Under construction lots of noise and dust. Walls are thin and you can hear everything not great just meh.

Remodeling was happening during our stay. The heater was working in our room.

Superb

Location The construction and remodeling is really disruptive. You really have to try to make the quality of breakfast everything this poor

Location The construction and remodeling is really disruptive. You really have to try to make the quality of breakfast everything this poor

The hotel is in renovation and should not receive guests. I had no water to shower, thus I left the hotel in accordance with the manager, which agreed to refund me two pre-paid days, as I only stayed one day paying for such. So far after 72 hours, I do not see a response from the management on an email, and I have not received a refund for the two nights that I pre-paid. The condition is poor and is in remodeling

The heater didn’t work in the first room. Eventually moved to another room. Then we discovered that the restaurant was closed.That was one of my primary reasons for choosing that particular place as neither of drive at night to be able to go out.. Also lighting very dim .

Very good

Very good

Rooms were barely average, toilet made a noise all night, they had loud construction starting at 7am. The free breakfast was absolute trash. Went down at 9am and there was nothing left except muffins and fruit, they stated they were done putting food out but the breakfast didn't end until 10am. I requested more towels twice once on the phone and once at the front desk, they never came I had to take towels from the house keepers.

Just the location The staff at front desk were very kind but the housekeepers were literally talking about me in front of my door and what my job occupation was what kind of car i drove and my race “ yeah the black guy” that is so disrespectful and none of their business who i am or what car i drive or my race or occupation. I am highly upset about that. I want my money back because that is bullshit! Its like im being watched and to stand RIGHT IN FRONT OF THE ROOM I AM IN. Just dont add up

Under construction, not the cleanest

Our car window was broken by someone at night at the hotel's parking lot.

Great None

Great None

The room was very out dated and in need of repairs. The facet in the bathroom leaked on the counter when you turned it on. The freezer was on and the freezer defrosted all over the carpet the first night and we woke up to a wet carpet in front of the bed and dresser. The phone was broken and in need of repair. Bathroom door had water damage and was hard to close. We were afraid it would get stuck if you closed it all the way. No places to sit in the atrium or at pool. Doesn’t look like the pictures. Had an awful smell. Needs to be repaired and maintained.

The staff was courteous. Interior garden was nice to walk through. The room was dirty. There was hair everywhere in the shower, the toilet seat was not wiped down, sheets looked like they haven't been changed, and bed was spring with huge indentation for common spots. Bees were flying in my room coming in from the "sealed" window. The breakfast was bread, oatmeal, yogurt, and fresh fruit. All the food supplied had no coverings. I gave the people my meal ticket and walked away without eating anything. I had better breakfast at extended stay down the street, and that was nutrigrain bars and individual muffins.

Staff was SO friendly and helpful. Lobby area is beautiful and welcoming. Our bathroom had plumbing issues the entire time in our room, and our tv didn’t work :/

Ok N/A

Their breakfast sucked

The covered interior is very nice and relaxing. Although there was construction during our visit. Dirty dishes, lacking basic amenities (very small bath towels covering only head), unfriendly and untrained staff, windows not fully shut getting airfield noise, very minimal breakfast on the room (pretty much yogurt, oatmeal, and some stale fruits).

The breakfast was a big disappointment. Cockroches in room and ac did not function well. Tiny thin towels,poor ac,cockroaches

Friendly staff and beautiful atmosphere. Nothing.

Staff was excellent & friendly…. Great value…

Hotel was centrally located. Was fairly quiet Room was hot, smelly (it was supposed to be nonsmoking but smelled of cigarettes), cheaply repaired/renovated (there was old exposed plumbing/holes in the wall, for example), didn’t have hot water (only lukewarm after letting the water run for an extended period of time), old dingy towels, AC unit was extremely loud while running

Deposit needs to be refunded still.

Dirty, old, construction occur in

Pool is closed and no tv. Construction going on. Nothing on website discloses this

The breakfast (to put bluntly) SUCKS!

One room also had no functioning heat and the hotel staff kept saying it was because we had it set to 74 (not true- a mere reasonable 70). The hotel pool looked like someone's diaper fell apart in it, but staff did nothing about it when mentioned. The breakfast was a joke. Leftover dinner rolls, white bread, yogurt, something that might be oatmeal, a large vat of brown sugar, and surprisingly a beautiful (but underripe) tray of fruit (likely leftover from one of those noisemaking events). Even though we came down half way through the breakfast hours on January, basic things like spoons or napkins were not available, and the employee seemed more focused on asking every single member of our party for our breakfast tickets even though they had already been given to her.

Couteous staff

The courtyard, pond area was nice, desk staff were polite.. We checked in at 3pm, right away we noticed the fire sprinkler leaking in the bathroom, there was a puddle on the floor. We called front desk, they sent the maint. man. He checked and said it was fixed. We went back to our room at 4pm & it was still leaking, at approx. 4:40pm we found a BED BUG ? on 1 of the beds. We took it to the front desk , they offered us a different room but we were way to creeped out to stay . We checked out by 5:15pm. Carpet is old and dirty. It really needs some renovations and pest control!!!!

So far its good but i dont like the phone its not working and the water heater.

The rooms are run down but it does look like they are remodeling so I'm willing to try them again in the future. Breakfast was pretty fruit/bread oriented so heads up. Parking was free and the location was good.

The room & the hallways smelled as if the carpets needed cleaning. Staff members were pleasant & courteous - no complaints there. I did see broken glass from a vehicle in the front parking lot. I asked at check-in and the lady stated that a vehicle was vandalized the night before, the security guard was not present at that time. That was my main concern so I would go outside and check on my vehicle. Nothing happened to my vehicle, thank goodness!

Free Breakfast suck

Check in was smooth, once we got to room i noticed a funny smell. Other than that no problem

Poor

room and amenities were poor and tasteless dining was with all disposable plastic cups and paper napkins no servers for champagne at the NY breakfast was just not... I will not return.

The staff are professional, kind and attentive and make it a pleasure. Everyone appears to cater to each guest making them feel special and making sure that everything is wonderful. What a great team!

Good

Staff is always so nice

The room was fine. The shower took an enormous amount of pulling to get it to work. The housekeeper woke me up at 8 AM by trying to come in the room for cleaning purposes.

Poco opciones de almuerzo

The room was so cold the we went all the way from Canada. Do not go guys there zero safety

The breakfast could have been much better. Cereal options could be added to the continental breakfast options for children and providing equal fruit options. If fruit is served fresh daily, there should be a whole fruit of each option provided. There was a staff member who seemed like they had a bad attitude and refused to provide service during times service should have been provided. I also attempted to stay longer for personal reasons and another staff member basically shut that down by stating how long my stay currently was and didn't assist with looking for options to meet my needs.

The syaff here were amazing, helpful, and very accommodating! We stayed here while visiting from out of town due to my grandfathers passing... we could not have asked for nor recieved better customer service. The hotel room was beautiful and the interior, while it was under construction at the time was still very beautiful and relaxing to be in.

The AC didn't work so it was frezz8ng am my father just had dialysis Saturday an then the tolite was all backed up!! I have stayed there in past an enjoyed it dont know what went wrong.

I did not try the small continental breakfast as it is only served til 9 & I chose to sleep in during my stay. I was disappointed that they are changing to a Marriott & doing major construction, so we were not allowed to go to the back entrance near the elevator, so I had to walk across the atrium to reach the elevators. The rooms overlooking the airport (my favorite) were not available. Will be interesting to see what happens next Christmas.

We ended up leaving about ten minutes after getting to the room. I've stayed many times in hotels that are old, dated, even dingy to a degree. Unfortunately, this hotel was completely filthy, with dirt, stains, and grime ground into the carpets - it felt almost slimy underfoot. There was also hair and dirt in the sheets, no mattress protector underneath the sheet, and the mattress was massively ripped and stained. The peeling wallpaper and damaged furniture weren't the dealbreaker for me but they didn't help. The front desk clerk was very polite, but having previously worked in two hotels, I would consider having an earbud in and wearing a hoodie to not be super professional. Funny enough, he seemed completely unsurprised when I came downstairs and told him we would have to stay elsewhere - he cheerfully wished me a good night with no further questions. We ended up at the Hilton Garden Inn at Walnut Creek, which cost a little more but was still affordable and a great experience!

Being able to watch the airplanes leave

Everything was great

Exceptional

The room keys didn't work the first time, so I had to walk all the way back to the front desk. The ceiling in the room was leaking in a few spots from the rain.

Didn't use bar or coffee service. Room was too cool at first until I found thermostat and was able to adjust it to my comfort level. Room was clean. Staff was very friendly. Loved that my room overlooked the mall below with decorated trees.

The room I paid for was not available when I arrived at 530 pm. I had liked this hotel for the warm hotel pool, the jungle, and my nostalgia. The pool was a chilly 70 degrees for our trip this time. I did not swim. The hotel gym is good. I did not understand I needed to ask for our room to be cleaned. Perhaps I do not travel often. The interior still has the fantastic house plant jungle. It’s a worn down hotel. When my family came in January 2025 we found a cockroach in our room. I forgot to say anything then. The staffing is minimal. The bar is not worth your time or money. The ficus trees and warm indoor pool were what I came back for this December. I will not come back again.

They did not let us know the hot tub was not in service and pool was very cold..

Fresh, but very limited. No milk, butter, juice available without asking.

Yes. Pretty big place would be nice if they gave a person a MAP for the hotel. Free breakfast was alright.

yes

The hotel is beautiful and the staff were friendly. One issue during both of my stays was housekeeping knocking early in the morning, starting around 8:30 a.m., even though checkout is at 11. Breakfast options were also fairly limited, consisting of oatmeal and fruit.

The front desk clerk made us feel very welcome and our room was spacious and comfortable. Thwwindow

Under construction, when under Courtyard and Fairfield, I am sure this will be upgraded, from F&B, Guest Services, Servicing and Cleaning of rooms, etc. Staff have a "oh well, so be it" attitude.

Pleasant

It was ok. It wasn’t as clean.

It was ok. It wasn’t as clean.

Awesome

Didn’t appear to be 3 1/2 star hotel

The bar was nice and the Bartender was very pleasant. The courtyard was a great treat.

Front desk was very nice

Great

Nice location rooms are comfortable, nothing extra The hotel was under renovation and almost empty, and services were scaled down. Advertised as breakfast but really a lite continental .

Nice location rooms are comfortable, nothing extra The hotel was under renovation and almost empty, and services were scaled down. Advertised as breakfast but really a lite continental .

Toilet

My stay was overall very comfortable. The lady at the front desk was kind and considerate as were the rest of the staff. The indoor heated pool was a definite plus. My room was spacious and the beds were comfortable. My room was pretty clean. The only complaint I had was there were stains on the carpet in the room. They are going through construction so keep that in mind, but being that they are, it was very quiet during my stay.

Love this place. Beautiful scenery. Friendly staff

Provided only hand towels, which were too small for drying after showers.

The pool was freezing, hot tub is out of commission & the breakfast was literally just oatmeal and toast with some fruit

Disappointing

But there was a a lot to be desired at this hotel. For starters we specifically booked this hotel because it had an indoor hot tub, a complimentary hot breakfast, and a pool. Well the hot tub was closed and looked like it had been for quite some time, the pool was dirty and there was no place to sit, and the breakfast was very disappointing. The only hot thing was oatmeal. Then it was some fruit and bagels or toast. That to me does not qualify as a hot breakfast. On top of that our room not in great condition either. The vent in the bathroom didn't work, the bath towels were barely bigger than hand towels, the lights were flickering, and several the outlets did not work, the bedding consisted of a sheet and a light weight blanket and we freezing! You can tell that at some point this hotel was very nice - but it has been majorly neglected and needs some TLC.

most of the staff was very nice. Room was clean. Pool was nice and warm. Breakfast was great. We stay here every time we're in town, it would be nice to have a discounted price incentive for repeat customers.

Great staff. Room was clean and tidy. I was on the 3rd floor and it was very quiet!! Even next to the airport. I will be returning! I definitely recommend this hotel!

Dirty run down

The lobby is beautiful and festively decorated. We chose the hotel for the swimming pool but the pool was small and not enticing for the kids to use. But it was indeed functional. My family was very disappointed in the limited options at the breakfast- apparently there was not even butter for the toast and no milk offered. That said, it was a functional place to stay - if you don't care about the breakfast it is fine.

100

Ate breakfast in the atrium. Free breakfast was extremely minimal. Ordered from the menu. The omelet was, without a doubt, the worst I have ever tried. I think they stretched one egg over the bacon; no cheese, extremely dry. Couldn't eat. Should have sent it back. Waitress was nice but inattentive. I've stayed there many times in the past and we loved that hotel; kids loved the pool and atrium, especially the fish which are nonexistent now. They did allow us to cancel 2nd night without a penalty as my granddaughter wasn't feeling well. Most likely will not stay there again. Sad really.

The lady who checked me in was very rude . People were smoking in the hallways and we were kept awake all night by the toilet running. I did feel well the next morning after a terrible nights rest and when my husband went down to retrieve our free breakfast that was offered they would allow him to bring me even som juice back to our room . Then kept our breakfast pass so we had nothing to eat or drink . Already canceled my room for December. I was very disappointed.

Close parking, great staff, and rooms are comfortable.

It’s nice having a fridge and microwave available for our longer term stay.

Comfortable beds and nice-sized rooms

Good place, clean

hotel personel were fine

No Comment

Good for work travelers

good staff clean rooms

It’s a comfy home away from home

Unfortunately the beds were full of bed bugs we did complain about it to the front desk they offered to give us our money back it was a very bad experience

We have been subjected to unbelievably loud noise/music from the coutyard for over 2 hours. Not what we needed afyer a 10 hour day of driving with another 10 hours in front of us tomorrow. Guests should be forewarned before spending $ in hopes of a good night's rest.

The front desk person was really helpful but other than that this hotel is really old and really dirty. I would t come back again.

Very easy access right off the highway a very good location to visit San Francisco in the Sausalito area and north of there we went to the woods to Muir Woods and went to Stinson Beach and a couple others. It was beautiful. The hotel is very quiet and you’re pretty much left alone. Unless you need something we appreciated the staff and their attentiveness towards us. Parking was provided, but it wasn’t that great

Very easy access right off the highway a very good location to visit San Francisco in the Sausalito area and north of there we went to the woods to Muir Woods and went to Stinson Beach and a couple others. It was beautiful. The hotel is very quiet and you’re pretty much left alone. Unless you need something we appreciated the staff and their attentiveness towards us. Parking was provided, but it wasn’t that great

Honestly so called breakfast sucked. You can do better variety more items. Thought to myself . Shouldve stayed in room. Speaking of room walls and floor thin i could hear people talking. Room above me person stomping on floor making.noise

You Get what you pay for.

Yes. Everything was great.

Great place to stay. Continental breakfast needs a little help. Not much offered

Quiet environment Close to stores

Bad

Great

The staff and room were fine, but we were next to a smoking room and it seeped in and made sleeping difficult. The elevators are not in great order, and opened before they were completely at the floor.

My room was clean, the bed was very comfortable, and they had nice fluffy pillows. The room was a nice size with a microwave, Keurig, and a mini refrigerator. The only down fall of the room was the size of the bathroom! It was so small! It was the size of a standard 1/2 bath in our home! Our room was facing an airport but was relatively quiet! I would definately stay again!

Great hotel

The room felt like we were at a motel 6.. the carpet was stained everywhere, the toilet seat lid was cracked… there was only 9 channels on the tv and was very staticky.. you can literally hear everything! The room above was making so much noise from 5-7am. The hot tub was not working and the pool was extremely cold!!!! Not worth the stay.

Comfortable and nice with unique charm and helpful staff

I love the charm of the hotel…our window faced out towards a small airport. There is a large atrium at the center of the hotel buildings that is lush with plants and a beautifully meandering water feature in addition to an indoor pool. Staff are always available to help whenever we needed anything. I appreciated having a good sized refrigerator and microwave for our visit.

Great

Loved the indoor pool.

They head an indoor pool

I loved everything, great experience especially the the front desk personal

Need variety from day to day meals

Good

Africa hotel is better

Good

R

The price is good and it’s a beautiful hotel They were trying to over charge me

Clean room

The free breakfast has very little to offer because they want you go order from their restaurant menu $$. Room was overpriced even though the hotel is in the middle of a reconstruction that leaves choice of rooms very limited.

awesome place to stay

Hotel room and staff amenities were all good only complaint is the breakfast was terrible. They definitely need to upgrade the breakfast choices.

Room was clean but smelled like urine and mildew. Check in was exceptional. No iron in our room. Called several times took an hour to get an iron which made us leave late for a wedding we were attending. Staff friendly.

In addition to what I already mentioned. The free breakfast looked liked dog food. Not what I expected at all.

Parking is free while they refurbish. The staff was very nice. There are lots of sign to help people to remember to be quiet. The signs sort of work. I would not stay here again

Everything was delightful

The rooms were super clean, though show just a little age. Beds and pillows were quite good and comfortable. The atrium is beautiful and hosted 2 lovely parties during our stay. As for the free breakfast, well, it was not expansive or anything but was fresh with decent coffee. It was a fair price, good location, and we'd definitely stay here again.

comfortable stay

The complimentary breakfast was pretty awful but I heard that the restaurant wasnt bad. We just decided to eat elsewhere during our stay.

Excellent staff

Awsome hotel. Had bar and resturant

Loved the continental breakfast

So i had already put a down payment and didnt know i had to put another down payment to get another night and didnt have the money so i couldnt stay and lost money for the room

Straight up old school class. Close to John Muir Medical Center.

AC was not cooling the room

They do not really offer free continental breakfast as the listing shows, they only had cereal with milk/yogurt, some pastries and muffins, fruits, oat and tea/coffee. For eggs, cheese and meats they were charging additional fees. Also, their SPA is not operational, they only let you know that in an email the night before you check in. Otherwise the hotel is fine, you get what you pay for at this level.

N/A Shower grout had mold. Needs a good cleaning

Bathroom was small and it was hard with my wheelchair to get into and around a regular room since my handicap request was not made.

The hallway needed to have the carpet cleaned. It had pet smells.

Admittedly I booked this place with out properly reviewing it first. Hotel lobby is nice and has a lot of potential to look better. The first room had a terrible awful smell and hairs on the bed, staff was nice when they received our complaint but I did notice that there was another person complaining about cleanliness. The second room they switched us to was seemingly clean, but there was (I think) dried up vomit behind one of the beds on the wall, which I did not notice till our last day. The faucet in the bathroom was leaking and would make the whole bathroom counter wet. The complimentary breakfast was very minimal and ended at 9am. The restaurant offered a better breakfast at a good price and the food was not bad but the restaurant also closes at 9am so better wake up early if you want to take advantage. There was construction going on Monday morning they are renovating half the hotel. The hot tub was broken...bummer. The swimming pool was small but indoors so that was nice for my kids to enjoy. The stay was only okay and that is because most of our time was spent out of the hotel. But I would be willing to give them one more chance after they finish renovating and then reading reviews to see if there is any improvement.

Rooms worn. bedding worn out. Continental bfast was ridiculous I reported a large mess on floor entering Lobby. Never was picked up!!

We really enjoyed our stay here! The pool is great, very nicely decorated with warm water. Nice room, beds, shower, amenities, and very helpful staff. We couldn’t have been more pleased and we told them that when we checked out. If you’re considering this place, you found a winner.

It is under construction so half the hotel is not being used they did not inform us that the hot tub was not available it's also Down and Under Construction the swimming pool was nice the dining for breakfast for their free breakfast was it was oatmeal what can I say they do have an option to buy stuff but when you have other dining choices around there I would choose somewhere else the main complaint we had is check out time is like 11:00 a.m. the maids knocked on our door at 7:30 to see if we were leaving yet woke us up from a sound sleep went to the front desk to talk to them about it and was informed that the person working the desk is only part-time he doesn't know what to tell us

We were excited to enjoy the indoor pool it was heated and we could have a great experience and on top of everyhing are room was nice enjoyed the bathroom tub price was right will stay there sgain!

Two complaints: There was a few big, gross wet spots on the carpet in our room. The free breakfast was lacking. This is the entire list: One choice of chocolate mini muffin, fresh watermelon, plain oatmeal, brown sugar, plain yogurt, granola, one choice of rice cereal, toast and jam. Since they have a full restaurant, the choices were pathetic.

Moldy room. Mold in restroom and drapes. Floor was dirty and room smelled like mold and unclean. Both guests left itchy, coughing, and informed the front staff and was provided with the managers card. Breakfast options were not good at all. This hotel was not like this in years past and unclear why it has gone downhill.

It was very nice and clean

The room was terrible the AC didn’t work. The neighbors around were so loud slamming doors, screaming down the hallway

great location. comfortable bed, nice room overlooking airport was cool.

It was ok. The selection of food was horrible- poor taste in breakfast

Property was under construction, but the room was very nice and the staff very friendly. The lobby and courtyard are beautiful! Courtyard has lots of ponds, trees and a very tropical feel to it. The pool is nice, but the spa was out of order. Breakfast did not have a lot to offer, but I did enjoy my stay here.

Here for work when im in concord area, im always stay here

Love this places will come back soon

The Keurig machine had a dark stain inside. They say they offer you breakfast, but it is a single day per room per stay of fruit wedges, oatmeal, and a muffin. You might have to sneak around the bar for a fork and napkins. Will not return.

I had a prepaid breakfast. That was either oatmeal or yogurt. There was no real choice where it should have been bacon and eggs type breakfast or a bigger buffet.

To be honest kind of hard to state what I liked. Parking Breakfast Pool Jacuzzi All were subpar.

My room had bedbugs

Breakfast was terrible. Probably the worst I’ve ever had.

Dirty and outdated.

Hotel is run down and needs cleaning.

Easy access to transportation but breakfast mainly consist of carbs and temperature for coffee is warm not hot coffee you want in the morning

It’s close to a lot of food places and grocery stores.0

the bathroom door wointly

The breakfast is very basic. Toast, oatmeal and fruit. It's like they force you to by food from the restaurant if you want eggs or pancake, something a cheaper hotel would offer. Though the hotel is under renovations, the indoor atrium esthetic was plesant

Recently moved out of state and had to come back to attend to some business. Had driven by this hotel many of times as a resident, but never stayed. I found it very clean, functional and convenient. It looks like it’s undergoing some significant renovation which it needs, but I had an overall very positive experience.

Air conditioner didn't work well

traveling, not been able to bring breakfast to my room- especially continental breakfast! Are you kidding me!? This place is a joke!

however gentlemen tendering the continental breakfast was very congenial, attentive and flexible with the cut off time for serving the breakfast, he more than made up for the abominable salad. The garlic fries from the bar were superb.

However, we were safe, as a family with kids. We rested well. The breakfast spread was SPLENDID! The breakfast cancels out our gripe about AC not working ;) It appears there is new management since 2 years, that is upgrading the property. Hopefully they will make it all new and updated in the future.

We enjoyed the ambiance, breakfast, the personableness of the manager Mr. Dana. The hotel was clean, staff always taking care of our rooms. The front desk personnel was very professional aattended to our needs

The room was dusty and the drapes were trear . But a comfortable bed.

The pool area was so-so, hot tub not working. The room conditions were sub-par. Although the bed was actually comfy! Complimentary 'breakfast' was awful! Definitely won't be recommending this hotel!

I don’t even know where to begin, in lobby is about the only site that looks promising, however beware of the elevator is death trap, rooms smelled bad and dust on bedding and red marks, moved twice, rust on bathroom mirror, smelled like mold etc

It was very nice the hotel area was beautiful

Always pretty decent I wish I could get a room and a different part of the hotel since I've been here six times and I think I've gotten the same room two or three times

First of all charging for parking when you have that much available is ridiculous. The property looked unkept. The room was not clean. The air conditioner is louder than the airplanes flying outside. The breakfast consisted of a couple tablespoons of yogurt in a cup and a tiny chocolate muffin. When I tried to call the hotel direct, the number listed on their website is wrong so I could not speak to anyone at the counter.

The rooms are small, ants were everywhere, 2 of the four rooms our group had did not have AC. The toilets barely flushed. Breakfast offerings were oatmeal and muffins, no creamer for coffee and no alternative sugar options for our diabetic, hot tub was completely empty. Morning of checkout house keeping knocked 3 times between 830a-11a check out is noon.

We didn’t stay there. They didn’t have our reservation. They never received the reservation

LOVE the atrium with the large, beautiful trees and other plants. Price is affordable and best in the area for an adequate level of quality. This aging property needs a bit more TLC but it served us well for the 2 nights we were in the area.

The rooms are fine. There’s an old cigarette or Tobacco use smell, maybe from nicotine lingering from back in the days. But all in all it was a very comfortable stay

Dirty

I was put in a room that was disgusting and dirty. They moved me to another room that was still pretty dirty. I ended up leaving after the first night.

AC wasn't very good, room felt hot most of the time. Shower curtain needs to be changed. The window was broken in our room. A bathrobe was missing from our package that included bathrobes. But room was spacious at least.

Our room had no black out curtain so had to move in the middle of the night. No one checked to see if we got moved ok or not! New room had no sheer drape? Sketchy clientele, people hanging out in the parking lot and in the hall? We have stayed there many times.....NO MORE!

No AC - couldn’t get anyone to answer front desk by phone or person. Worst stay EVER!! Let message for manager no returned phone calls. Horrible stay!

The Receptionist was friendly and immediately changed our room from the 2nd floor room ( was disgustingly dirty and reeked of Cigarettes) to the 3rd floor which was better!! The Restaurant employees/Bar Staff were very friendly and Helpful. I cancelled my 2nd night because the rooms were so Gross!!!!

Never gets cleaned or no upgrade You have to purchase free movies The workers have attitudes are rude, never clean trash asap Disabled rooms aren’t disabled Just is one bar, which is on the inside no seat no one even fit my assessor teeth in

The lobby is really nice. While not a very varied menu, the food at the restaurant was good. Food is your typical American fare, so there's not really an international meal option. Drinks and wine were excellent. Breakfast in the morning was great too, way better food than other hotels I've stayed at. Bed is really comfortable, but furniture and decor in the rooms could use an upgrade. Furniture was dated and noticeable chips in several places. Glass tops on the furniture were not placed accurately- in a hotel like the Hilton, the glass tops on the furniture would have been meticulously placed. A bit of an odd smell in the hallway, but nothing too concerning there. I only stayed for one night so cleaning my room wasn't a concern for me, but apparently you have to request them to have housekeeping clean your room- odd since this is standard in most other hotels. People who stay there seem to be a mix of foreigners and trashy locals. I stayed overnight because I just had my carpet cleaned that day and needed a cleaner place than my apartment to stay while everything was still in disarray. I might stay again. It was okay for a one night stay. Price was reasonable, but if I have a budget to spend more then I'd probably choose a better maintained and more modern hotel.

Stay was good. Great hotel with great beds. Breakfast needs work

Hi I would actually like to request a partial refund . Our bed had stains on it. Also, our room was easily accessible from the gym window!! We couldn’t believe it. Someone used it and opened the window and stood on our patio while our kids were sleeping .

they were working on the spa/jacuzzi, yellow tape all around, kind of disappointing. Room was outdated and not quite like the pictures, maybe they are in-between remodeling some of the rooms. bathroom was ridiculously small. the door almost hit the toilet was hard to get in and even close the door. complimentary breakfast was literally 3 in pancakes and parfaits. and that's it. and water and coffee. so don't waste your time there. Staff was super friendly which is a plus but I wish the rest was a better experience but that's what you get for a $100 room i guess.

Check in took a bit as there was one person working the desk with a line of 6-7 when I got in line. When it was my turn, they couldn’t find my reservation until they went in the back for some time and came out saying it was all good. Not sure if the hotels.com booking hadn’t communicated with there system but all worked out. I was excited to have found such a great deal and treated myself to

The property is old and I believe one day it had been gorgeous. The atrium was full of trees and plants and beautiful colored lights at night. It was the highlight. Check in was extremely slow, something about a WiFi problem. Also only one person to check every one in and handle questions/problems. One lady was furious about several attempts and her keys not working. The spacious room, while clean, had a foul old cigarette smell. As a last minute one night stay, the hotel was ok.

The hot tub didn’t work, seemed run down

Stayed in August in the middle of summer. Room was 85 degrees. Waited 3 hours before ùthey finally gave us another room. Elevator broken so we had to use the stairs. Stairwell doors locked. Fun. Spa out of order. Its been out of order for over a year. New room had red stains like a pool of red liquid dried. The pool had a 2 inch layer of green sludge and oily ooze. No way Im getting in there. Our key cards would demagnatize every 12 hours. 3 day stay not once did workers step inside to clean change linen ect. We were only given 1 towel for the entire 3 days. Entire place reaked of Marijuana. The ceiling in the hallway has black mold and severe water damage. Seemed to be only one poor guy working the front desk for 24/7. He was very nice nice amd helpful. The pool and spa were a big reason we booked at the Plaza. Both were unusable. Literally the worst hotel experience ive ever had.

Aesthetically nice A couple things were dirty in my room.

Nice

I got the room for some me time with a nice AC. But then the AC wasn’t really working. Didn’t realize that till the next day when the temperature was really hot. The cable selection was also kind of bad and one night it felt like how cable was back the year just turned 2000. lol! The one thing that I really liked about the stay was the room was very spacious. Which was a plus yea that’s very much is it.

This hotel has a lot of potential but under the bed was still dirty, there was stains on the bedsheets, the shower draining was not clean. The towels were smaller than the average towels. The mirror in the room was dirty. There was no window screens. The window area had a smell. Maybe if they upgraded the whole room this would be such a great hotel but aside that the pool is dirty af and the hot tube was out of order

There was a convention when we stayed at the hotel. I asked to check in a little early, since we arrived early. The lady did not apologize or say “I’m sorry we don’t have any rooms avail at this time.” She just said “no rooms avail. Come back at 3” Zero customer service. I’ve stayed at this place several times and I’m not sure if I’ll be back.

Nice

Nice, comfortable, clean, convenient, friendly staff.

Very unique

Carpet was dirty and a staff at front desk was not care of customer. I don’t recommend this hotel anymore. No warm breakfast provided, just dry food in plastic bag instead.

Misleading 5 star rate, our room was dirty. The carpets, ceiling and walls in bathroom had stains. Wish I could submit the photos. Grimy parking lot & room. we were out in the back of the hotel where the rooms were old and dirty. Be careful you get what you pay for I guess.

Air conditioning did not work, the room was hotter than the outside ambient temperature. The room had a clogged sink, falling shower rod and as mentioned the AC did not work.

The dining area and pool area are very nice

Dated hotel

Very nice for the price.

Hotel was good and the staff were amazing. Indoor is very nice and so was the scenery. Only few things I would change is jacuzzi being available and bigger bathrooms. Everything else was really good and I would recommend people to stay here.

Decent place

The ac or heater didn’t work as soon as I got in the room but the guy came in and fixed it battery was the problem he said The coffee machine wasn’t probably washed with soap after last customer used it and when I tasted it, it made me vomit and tasted weird and not good

Only thing I had an issue with was WiFi being spotty

Nice pleasant stay. Breakfast is continental at best.

The stay was okay. The carpets are filthy. The front staff doesn't communicate very well if at all. This was our second tine staying but dont think we'll go back. Towels were like paper. They really need to upgrade for the price.

It’s amazing. I have fun. Wish I had upgraded TV.

A/C broken in room - carpet furnishings old and dirty

Pictures can be deceiving. The room looked nothing like the pictures. The room was super small, dark, dingy and noisy. Oh, and it smelled funky. The entire hotel needs a revamp. The halls reminded us of The Shining.

Nice place to stay, however we had issues with out T.V. rooms are old but spacious. I would suggest the walls and doors get a better cleaning. If the price is right I would stay here because it is easy to access and close to the freeway.

Excellent attention, good breakfast buffet

Staff are the best qualities of the hotel. Breakfast was terrible.

Handled business

took a long time to let me check in and 2 were at front desk doing nothing.. while a whole line was behind me

Carpet and tube are dirty

We had a person follow us in, it was scary because he began to yell and argue, seemed he was on drugs

Needs to be renovated

Staff was friendly. While our room was clean, it was missing several standard items found in a hotel room, including an ice bucket. TV remote and a clock. The second night of our stay there was a large wedding reception downstairs with incredibly loud music playing until 11:00pm. Our room happened to overlook the pool where these festivities were happening. It would have nice to be told about this reception ahead of time and offered a room that was further away from the celebration. For those reasons I likely will NOT stay there again the next time I am in town.

Overall it was a cute place but the room I had I wasnt too fond about, the carpets were dirty I had to keep crocs on or lay out some towels down… just to walk through without socks or shoes….

This hotel is always my go to whenever visiting the Bay Area. It had a nice ambience, even though the rooms were a little dated. The price was usually among the lowest for a decent hotel. On my most recent visit I was given my usual “Executive” room. A little roomier than most rooms. I found the air conditioner wasn’t working. I called downstairs and they said they would send somebody up. I waited two hours and nothing. Call down again, she apologized and said she would send somebody up again. An hour later, still nothing. My wife and I went to the front desk. As we stood in line, someone who identified himself as the general manager asked if he can help us. He obviously already knew what was going on. We explained the air conditioner issue and he said that they were working on it and that it involved the whole wing. He admitted that they checked us into the room, knowing that there was this problem! Now, he was very apologetic but they had no room to move us to as it was already 9 PM. He offered to comp us the room for the night and to bring up a fan, which we accepted as he told us, the problem would be fixed within the next couple of hours. He went so far as to go to Sam’s Club to buy a huge fan. The problem still wasn’t fixed the next day so they ended up switching us to another room that had a toilet that swiveled! This place is old and is showing its age. It is being demolished come October and replaced with a Courtyard Inn AND a Fairfield Inn.

Receptionist rude, waited an extra 30 mins 3 pm to get my room

The HVAC system quit working in half of the hotel so I was turned away when checking in. They offered no help finding another hotel at 10:00pm.

Also, I booked an executive room, but it turned out They did not have the room that I paid for. It was so hard to turn on water in the shower.

The location was great and quiet. The hotel is older, and it shows. There is only one food option and its bar food. However, there are plenty of restaurants around. The pool was nice and warm. Overall not bad for two nights.

Great stay !

My room was next to a main entrance door (126) so I heard noise throughout the night and morning. The AC made a terrible vibration that sounded like construction and startled me when it came on. The chair in the room was stained. The room needs a redo and looked absolutely nothing like the photos of rooms online. Disappointing all around.

Nice property for the prince and the free breakfast was a huge plus!

It was a nice hotel, just a little dated.

The free breakfast was sub-par

I spent a 2 nights there and it was okay for the price. Great location but the hotel buildings need to be updated.

Great hotel

Not too bad but the washcloths were see-thru thin!

Ok

We stayed here for two nights. They served free breakfast, had a warm pool that was open in the morning, and have a beautiful indoor courtyard. Four stars because the hot tub was part of why we chose to stay and it was closed.