Residence Inn by Marriott Pleasant Hill

No me gustó el hotel !

Wifi was only one bar, couldn't check email or watch prime, hbo or Netflix.

super site. being very close to the freeway you don't hear traffic noise at all. we enjoyed all the amenities

Everything was great: staff, clean room, gym, pool, breakfast, parking. Highly recommend.

Room was ok but everything was old and needs to be renovated. Expected more for the price I paid.

There was no remote control for the tv…..

It was ok

The pool was cloudy and needs cleaning.

The stuff was really nice, but the property was not clean and the breakfast was horrible!

Shawn at front desk is professional and helpful

Everything is great

Clean room, good size, comfortable bed, good breakfast, excellent staff… but I can’t give it an “excellent” because it was the worst shower pressure I’ve ever experienced.

Great and up to date rooms.

The bed was clean. Having a kitchen is really convenient when traveling. The living area was spacious. And parking close to the units is a plus. There was a mildew-moldy stench in the air inside and just outside the unit. There were cobwebs around the windows and ceiling/walls. And the bathroom was really cramped due to the low ceiling and small space.

Overall, we had an enjoyable stay until the final night, when we returned to our room and were met with a strong sewage odor. As a result, we had to pack up a day early and move to a different room, which was quite inconvenient. While the hotel was accommodating in arranging the room change, it would have been more hospitable to offer some form of compensation - such as comping a night or providing a Marriott gift card. Unfortunately, that was not the case.

Staff were friendly and room was clean.

Everything went well the room was cleaned and the staffs are friendly.

Roomy, clean and quiet location.

Loved it

Room amenities were great

Perfect stay!

This place is a littlr out if the way, but it makes for a nice quiet area. It was very clean and comfortable. Breakfast was an added bonus!

Excellent property. Lots of space for families. The double rooms are amazing.

Very well located place many restaurants and shopping areas

Check-in was superb. She paid attention that we are both disabled and made sure we had a ground floor room. Very grateful!

It was good. Would recommend. Outdated tho

Appliances light not working. Problem with the television.

Noisy freeway adjacent to the property

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I wish I could have asked for a different room

It’s a very nice and clean spaiou

The parking lot was being repaved and repainted, but the gal with short hair was so patient and accommodating by letting us and others park on the red with a little paper voucher. I was so tired from my 11 hour drive but she was happy to repeat anything! Thanks so much!!

Mold and mildew in room the first night. We should be refunded our money for that evening stay.

The hotel was wonderful and staff. Had a problem in the first room but the front desk move us to another. No problem with anything easy and was nice about the whole thing.

The room was clean and very spacious with a full kitchen area. We did a late check-in at around 11 pm. The staff member checking us in was friendly and the area felt safe. The only issue was with the toilet being very low-pressure. We had to flush it several times. We will stay at this hotel again.

Clean and roomy. Parking on site. Very pleasant stay.

Wonderful beds. Great shower. Kitchen was very clean. There was a dirty towel on the floor in the living room and a bag of garbage right outside the front door. Our window faced the freeway which was very noisy. Used earplugs. Breakfast was adequate. Good value for the money.

Very clean and quiet

Loved the room, with the kitchen. Only issue was when our tv lost internet connection and we had to wait for it to come back.

Very clean, quit and comfortable.

I have stayed her a few times, previously rated 5 stars. Last stay was for 3 nights. I accidentally forgot 2 personal items in room, when I remembered 6 days later I went in to hotel and they were unable to find my items, said a manager would call me. I have not received a call. It wasn’t expensive however, it’s all about principal and raises red flag with integrity. Keep items safe and don’t expect they will be in list and found

Beautiful homie comfortable affordable staff is friendly. Breakfast is amazing and breakfast staff is the bomb! Nothing

I was at the hospital for days and fogured i check into a decent hotel to get some rest, Ants are all over , they dont change uour bed, they sent two bills one that stayed the stay and was correct, then they sent another bill eith an extra $150 for dog cleaning which makes no sense ! Greedy thats all i can say they just want to meximise their profits without giving you an ants free room and chsnging your bed sheets ill never go back !

Friendly staff.Comfortable and very clean.

Friendly staff clean room

The room is like a real nice condo/ studio, very nicely decorated, modern, kitchen was perfect size, very clean, comfortable, had real fire place. Even the shower was great! Nicest hotel Ive stayed at in Bay Area that is reasonably priced.

Service was great. Nice, comfy room.

Everything was excellent from check in to check out.

Roomy studio, clean, quiet and good value for money.

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The fireplace was a game changer, some places have fireplaces, but they don’t let you use them. This one was usable and nice. Staff was excellent from the moment we arrived to the moment we left. Rooms were clean and quiet, good way to unwind comfortably

The dead boat in the room did not work so housekeeping can use their key and open the door unexpectedly.

It was a very comfortable after a long day at work.

Breakfast was provided and it was delicious. The unit was very relaxing to stay in. We had 2 bathrooms in the unit. 1 bathroom did not have a garbage can. We advised staff and they would try to provide. We did not receive a garbage can for the bathroom.

Property kept very well and maintained

We stayed 1 night but with the kitchenette you could stay much longer! Huge room with kitchen, fireplace, living room and sofa.

No Kleenex in the Kleenex box

Everything was clean, fluff pillows, fast service when we asked for extra blankets. The breakfast!! two parents and 2 teenage kids- satisfied all of us!! I especially loved the yogurt with all the fixings. Great choices. We came up to see my college son at St. Mary's and was a quick commute. Will being staying again soon. * we have extreme allergies and stay away from pet friendly hotels. No traces so I'm under the impression they don't allow pets. So thankful because hotels are hard to find that don't allow pets.

Great local, easy, awesome front desk/ customer service. Would return again and again!

We got the room that lock is falling apart,I was actually worried coz we were situated farther from the main building. Also, for the duration of our stay (3) days,breakfast was the same ,turkey patties were dry,scrambled eggs,meeh,the stay isn't memorable

They open my door when Im with my wife in a prívate moment, also chargue gor parking when and here su is free

Excelent

Bed bugs filthy

I liked the staff and cleanliness

I don’t like that I have been charged double. A bill of $682.00 and a bill of $693.00. That’s unacceptable

Great place nice staff

Well the place was ok. But the power went out after being in the room for 25 mins. The temperature in the room went up to 85-90 degrees. It was too hot to stay. There was no ETA of when the power would comeback on. So I had to leave. It was unbearable heat. The front desk offered to refund my stay since their systems came back up. They called a day later and told me that I would have to contact Hotels.com. Because I booked through your company (hotels.com) they couldn’t help me. So I’ve been trying to contact you all. That is possible to do.

No. The staff did not seem to care about inconvenience. From almost 2hr delayed check-in to broken A/C in room that required my family to have to move to another room that did not accommodate our family.

The staff was great. The rooms were nice. All and all everything was great.

First off the location was inconveniently surrounded by apartments at the very end of a dead end street. It seemed this hotel used to be apartments also. The check in took forever because everyone in line ahead of us had problems checking in. And there wasn’t even room to stand in a line. They don’t have elevators. They don’t sell alcohol on the weekend. The “suite” was a small one room and with a couple flies free of charge. The AC took a long time to cool down the room. The TV’s were pretty old.

N/a

Nice beds

The room was very nice. Wish the bed was a little softer.

I was really unhappy/unsatisfied with the handicap/disable room assignment", very inconvenient since I didn't choose this kind of room when I book my reservation. This room is for a guest in a wheelchair. I felt bad for the room choice Unayza gave me.

Very nice facility and room. They are updating and our room really needed the update- the mattress was comely broken down. Everything else was great and I’m sure it will all be done in a few weeks.

Exceptional

Beautiful room, small kitchen which was lovely and beautiful updated shower

1st I had issues at check in.. Then the deposit was 200.00 and the hotel needs a TOTAL interior make over. The furniture was very old and dusty. The tub was OLD and small with rust marks around the water spout. I will never stay there again

Clean

Rooms are really big, clean and easy parking

TV was unwatchable & I called but got no help. The place was looking tired.

Location The rooms were outdated and the carpet desperately needs cleaning - made the room smell weird.

N/A

The Reservation department screwed up my reservation and had to contact me MULTIPLE TIMES to get my request for a downstairs room correct! They stated that I requested a handicapped room during multiple calls, which I did not. I just wanted a downstairs room. I ALSO requested a room AWAY from the freeway due to the extremly loud traffic all day and very late into the morning, every day. My children have been bothered by this many times before. When I called the morning of the reservation, as instructed by their Management, to CONFIRM that we would get a room away from the freeway, the person I spoke with ASSURED me that issue would "Not Be A Problem!" When we arrived and checked in, we received a Handicapped room (which I had told them I DID NOT NEED Multiple Times) but...you probably already guessed it...WE WERE IN A ROOM RIGHT NEXT TO THE FREEWAY

great place to stay very comfortable great room set up great breakfast take a morning walk see wild turkeys waking around beautiful area.

Our room was very nice, clean and quiet. We had a very enjoyable stay.

I was almost attacked by a vicious pet a guest did not keep on a leash. I was terrified. When I went to tell the hotel staff about it the doors were locked and no staff anywhere in sight. Other than that the place was wonderful.

I actually did not even stay here. I made a reservation as I needed to take my child to an appt in PH. The next day I had to cancel as she was not going to be able to travel. Of course this facility refused to refund….that’s fine I bought insurance, however that won’t help because despite the fact that I called Expedia and asked to cancel they did not cancel and now o have no recourse. I went on line and tried to work with an agent who had poor English skills, refused to transfer me to another agent or supervisor and made me so furious. I did everything according to policy and they say they can’t fix it. Don’t buy their insurance it’s a scam. Don’t use Expedia…just call the place direct lesson learned.

They charge for parking and don’t disclose it to you. There’s plenty of street parking for those interested. Nice area. Nice hotel.

Room was clean and cool when we checked in. Right near the freeway but couldn’t hear it with door and windows closed. Appreciated the kitchen and essentials.

Great Place

Front desk staff was nice, room was spacious

I met a client for dinner. After dinner, I went to the hotel to check in. The man at the front desk was nice and friendly. He gave me a great room. Thank you.

Would rather not be charged for parking and hotel is awesome but a little expensive even for just one night but all in all it was very cozy i will stay again

This property is not as nice as the most residence inn by Marriott. It looks like an old apartment complex behind another apartment complex. The rooms are dated with popcorn ceiling and need some maintenance. Our bathroom was very old with a heater panel door that was not closed all the way. Our first room was right on the highway and it was so loud we had asked to be moved. Staff was kind and helpful. Would not stay here again.

We really enjoyed our stayed there. Place was very comfortable and we were able to enjoy the fireplace which was nice. Staff were very friendly and pleasant.

Very clean, quiet, close to the freeway. I would definitely stay here again, and I would definitely recommend it.

Our room smelled like someone passed gas, awful! We had to leave our door open for over an hour once we got in because it smelled so terrible. We think it might be the AC/Heat, because when it would kick on it would stink again. We shut off the system and froze all night instead because that was better than the smell. Our dishwasher was running when we got in which was weird. The beds are horrible (both the king and pull out bed). Overall just not a good clean feeling here, carpet felt dirty, our bathroom wall was cut into, the shower soap trays were so gross. And the most unsettling… there are popcorn ceilings. Overall we are incredibly disappointed, this was so much money and we certainly will not be staying here again. :(

Property was located conveniently around super markets and very close to the mall

The room was clean and spacious (as far as hotels go). I enjoyed having a kitchenette so I could prepare a few simple meals. Parking near my room was available and I felt safe traveling solo. I’d stay there again.

Update property change! We are expecting that they have hot tub in the pool area. Update the changes in website property deposit is too much.

I needed to arrange for a late check in. The recorded person guiding you at the direct hotel number to get to the front desk was horrible, obnoxious and made it very difficult. The hotel itself and the staff were great but the phone contact experience was so memorably bad I’ll never stay here again.

The staff is extremely helpful and eager to make your stay confortable.

I would definitely stay here again. Perhaps add a couple more Leanr Cuisine choices and hard cider

Overall great experience!

We have stayed many times and love it. If you are a traveler who has stayed previously just know that they got rid of the hot tub, still have pool though.

The room was perfect, exactly what we needed. Clean and functional

We liked everything about the room!

The hotel staff were very friendly and helpful. The pillows in the room were too soft. A little disappointed when we went to the pool and there was no hot tub, even though the picture of the pool area does show one. Overall it was a nice stay, would do again

Staff was friendly and the breakfast was good. Room had a bad gas like odor from bathroom.

When I got there it smelled like something died and then I was told that the incidental fee was 200$ and that’s just on a Sunday other wise it’s 500$ my room was ok but the couch was leaning the tub wasn’t clean and we had ants really bad in the bathroom

The $500 deposit was shocking and I wasn’t aware that I needed it. It should have been disclosed before booking because it could have been a disaster for me-

Our second day, the house cleaner knocked and walked into our room without giving us time to answer the door. Didn’t even wait 5 seconds. One of us was undressed. How unpleasant is that!!? We called the front desk and asked this to be addressed. They said “oh it was probably just an accident”. That’s not what you say to a guest. You just say that we will take care of it and that you are sorry! This made the rest of the trip uneasy and uncomfortable.

It’s a $500 holding deposit. Where any other Marriott I’ve stayed at does not require more than $250 holding deposit.

Great customer service, great location, great rooms.

Smoking is not allowed, not even in parking lot. If u do get caught smoking $$$$

Residence Inn is one of my favorite choices, especially during the pandemic, since I can stock the refrigerator and cook for myself and don’t have to interact too much. This property (like some others) has rooms with doors to the outside, so no need to walk through stuffy common areas. It’s like a home away from home.

I like that the hotels are set up like an apartment complex. I do wish that it stated on here that they charge a $500 deposit when you check in. I didnt know about this so i had to put $1000 up front which i wasnt expecting at all. Other than that room was nice. One of the bathroom doors didnt lock, but it wasnt a huge deal for us. Parking is free but they still give you parking passes for your car. Overall i would give it a 4/5.

Margarita was awesome, she was accommodating and friendly and very helpful.She made out parents stay enjoyable for their 45th anniversary. The whole team we’re of great assistance . J highly recommend to stay at this establishment because it’s very homey and warm. Too bad the pool is ant up because of the Pandemic, otherwise it would be even more better

I like the friendliness of the staff and the popcorn 😊

Very spacious & easy parking. Close to many restaurants

Front desk service was not welcoming.

No elevators if you are disabled. This is 2019 and no reason that the facilities are not ADA compliant. We were not even offered a ground floor room

Great property and very comfortable room. I would definitely stay there again.

when we went into the bathroom, it smelled like raw sewage had backed up in the shower drain. Tried switching to another room but there was nothing available. Also, we booked a king bed, and was told that they only had king beds in 1 bedroom suites, which is not what it says on your website. The bed was so soft that every time we rolled over, we about bounced out of it. We were exhausted and it was too late to find another place to stay, but we will never stay here again.

The say was ok but we had a misunderstanding of who i can pay

It was great to have a leisure area available Hot tub, courts, fire pit and bbq! Also great to have a dish washer and dishes to use.

Our first stay here and I must say it’s very clean and efficient. Close to Willows mall and restaurants.

Over all great value and space for the cost

Well maintained property, nice trees & plants, nice pool, & outdoor sitting area.

However, the room was not properly cleaned. The first thing we noticed was overhead fan blades were caked in dust and too many cobwebs in corners. The counters and floor in the kitchenette needed a good wipe down. The bathrooms toilets and tubs needed cleaning, like it was just left it after the previous guests. In general the couches, chairs and carpet need to be replaced, the appearance is worn and grimy. I don't enjoy complaining, and not very fussy but this was bad enough that that we had to demand they take care of the cleaning issues right away. The staff was very pleasant, and helped us anyway they could. The issue we feel is at the higher Management level, quality monitoring needs improvement. Overall I would say our stay was average.

the quietness the cleanliness I like to my breakfast I like did everything that was working I had hot water clean towels everything was just really nice

Great hotel, I have stayed here every time I’m in the area

The a/c was broken in our room. We were moved to another room at 1030 in the evening which was inconvenient for the travel time we had and having to be up early the next day. Because we booked through Orbitz, the hotel wasnt able to compensate anything for having that happen to us. Was very frustrating and inconvenient as mention above.

Big rooms and kids loved the pool. Free breakfast was also a big hit.

Great

Amazing spa area will be back

The staff were all very polite and helpful! The room was clean and looked great when we arrived.