Best Western Plus Rio Grande Inn

No actual breakfast like they claim. We came in for the continental breakfast and there was a single tea bag. Two people sitting in the lounge eating a raw bagel and one banana. Rooms and halls were disgusting, smelled so bad we had to buy air fresheners and air purifiers. - you get what you pay for.

It was very clean it was comfortable beds were very comfortable breakfast was good drinks were good no complaints

I told the staff when we got there that I had a truck and trailer They said I could park in the back Later they called and said I couldn’t park there to park on the street but there was no space on street so we had to sleep in our truck at the park It was not good because my husband uses oxygen I hope that you will reimburse us for this room

We stayed in a 2 queen bedroom in June 2026. The room was very old fashioned looking with old furniture. The mattresses were like cement. The room had bugs crawling around in the bathroom area and in the tub. We spent a lot of time killing bugs. The microwave was hiding inside a cupboard on a shelf about one inch above the ground. Really hard to use it when it's basically sitting on the floor. The refrigerator was also on the same level, and it was permanently set at a higher than normal temp ( I suppose to save money) and could not be lowered. The fridge was too warm to be effective so we could not use it. The room also had a large raised divider on the floor between the bedroom flooring and the bathroom flooring. You had to carefully step over it to avoid tripping. One night in the dark I did trip over it going to use the bathroom facilities and was only kept from falling by crashing into the desk chair. I was left with a large horrible bruise on the top of my hand, but it could have been much worse. Speaking of worse, the "free" breakfast is horrible. The only redeeming thing they had were muffins from WalMart. If you eat there, do not try the "scrambled eggs". You will be sorry. Everyone loves a free meal though and people were literally getting upset and pushing others in their haste to get to the yogurt machine. Lastly, the pool water was extremely cloudy and nasty looking.

Very good

been coming out to Durango, CO for over 10 years. Walking distance to downtown was ideal. A few blocks over from the main drag. It is an older best western. Rooms were a little dark, and dated. Hotel pool in middle of property. Hotel is next to the Durango train station. They did have complimentary drinks in the evenings.

Breakfast was good each day. Bathrooms could be updated

The room was spacious. The refrigerator was an excellent size. There was a microwave, a coffee pot. It was clean. We even got Two free drinks at their little bar Café compliments of the hotel when we checked in and it was wonderful.. The breakfast was fantastic for a continental breakfast. It had so much to offer and it was absolutely delicious.

Great location and next to the Durango Silverton rail station. Also close to the town for restaurants and bars. Car parking was included so we left the car for the whole day without worry. The staff were friendly and helpful too. Breakfast was great with lots of choice. Would recommend to anyone wishing to go in the railway.

Pleasant stay

This place was a perfect eighties Colorado time capsule with lots of character and updated rooms. The location is perfect and it's a great value for the money.

The staff was amazing. Breakfast staff was fantastic, specifically nice lady host. Great location to downtown. Hotel is dated but still awesome. The pool area is very loud with no enforcement of excessive noise and yelling. We'd stay again.

Very nice people and super friendly bar tender!!

It was clean, couldn’t hear our neighbors, & it was close to the train. The breakfast was great, too! Nothing

Right where I needed it to be Older property…needs updating to compete with newer hotels in the immediate vicinity.

The breakfast was very good and the complimentary happy hour is a nice touch!

We loved our stay here. Location was perfect for the train ride and proximity to restaurants. Kids loved coming back to the hotel and swimming every night. Would definitely recommend staying here.

Disappointed in the pool. Didn’t use because so many people were in it and it was very loud. Didn’t want to be anywhere other than our room or outside. We were there for a soccer tournament and this hotel was one of the host hotels. I suspect the noise wouldn’t have been such a big issue during the week or on a slower weekend. If you’re staying for relaxation and lower noise, get a room that has a door on the outside of the hotel and not one that is pool side.

Number one - the staff was excellent. Very responsive and friendly. Also, the location was great! Room was very comfortable. Some work was being down on neighboring hotel during our stay (seemed like they were close to finishing up). It could be noisy outside BW during the day.

Our room was large and clean.

Can’t beat the location and parking Have stayed here many times but the last couple times have been uncomfortable. The property needs updating. The beds are worn out and the walls are very thin. With two new hotels opening up right across the street, the value just isn’t there anymore.

Can’t beat the location and parking Have stayed here many times but the last couple times have been uncomfortable. The property needs updating. The beds are worn out and the walls are very thin. With two new hotels opening up right across the street, the value just isn’t there anymore.

Exceptional

Exceptional

Great location, plenty of parking, convenient to shopping and the Durango train( within walking distance)

Room was clean, breakfast was good. Complimentary happy hour was a bonus. I would highly recommend

We paid a premium for Memorial Day weekend, and at almost 300 per night, it needed to be much nicer.

Good Eggs and sausage

Good Eggs and sausage

Exceptional

Stayed with family for night. Room was clean but outdated. location was great.and good breakfast.

You all need more parking ..........especially for handicap persons. We saw only 5 spots for a 3-floor hotel..........hopefully you all are working on that...? Rooms were clean and quiet.......it was an over-night stay but the accommodations were good.

The staff was great, sadly there’s hotels going up around, so get accustomed to some construction. The place is still in a great location, but it is showing it’s age.

Great place and adjacent to train depot. But, be sure you have an outside room. The rooms in the atrium are terrible as you hear all the folks in the pool or breakfast room.

Maid service only if requested

Free breakfast, happy hour, friendly staff, close to everything Maid service only if requested

Staff was great and friendly!

Staff was great and friendly!

Clean Room, Wife liked the morning coffee at the continental breakfast.

IF I had little kids the indoor pool and onsite drinks would have been nice but I didn’t really like facing into the idle pool area. The set up is odd with some rooms inward pool courtyard facing with glass doors (with shades?) and some outside facing. In my room the floor above was really squeaky, like trying to sleep during an animal balloon convention. Overall the location is ideal if you want to be close to downtown, felt safe and clean. It just didn’t suit me but fine for one night.

Very clean and nice room. Helpful staff and good breakfast. We’ve stayed here before and would stay again.

Buffet breakfast was very good and well maintained. Eggs, bacon or sausage, biscuits, sausage gravy, oatmeal, potatoes, waffles, bread items & other things. Walking distance to so much as well, including our excursion pickup and train back from Silverton.

The staff was friendly and helpful with giving restaurant suggestions when asked. The room was very clean and the beds were so soft. I did make it to breakfast late one morning and the bacon and biscuits were all gone. I didn’t have time to wait for more. My husband and I wanted to get into the hot tub during our stay but it was always full of kids which was disappointing.

It’s close to downtown and allows us to have our dog. It’s also always clean! Just sometimes it can get overly pricey for what you get.

It’s close to downtown and allows us to have our dog. It’s also always clean! Just sometimes it can get overly pricey for what you get.

Passable

Good place to stay in Durango - downtown, pretty much!

Clean, comfortable rooms. Downtown Durango was a block away. Staff was friendly.

Not enough close parking spaces.

Stayed overnight with family. Clean room, comfy beds, kiddo enjoyed the pool. Will stay again the next time we are in town.

The breakfast was good. We enjoyed the pool & hot tub. I will say because the pool & hot tub are indoors, that area feels humid & smells like chlorine.

Room was amazing and very comfortable. Pool was fabulous. Love the breakfast, even had gluten free options.

Rooms were okay maybe upgrade on the rooms and way too small and the pool had a film on top and didn’t look 👀 right and bubbly. Over all Durango was beautiful 😍

Very nice. It is an older property that has been well maintained and very convenient

Would stay here again

Did not like the window doors to room

Great location, within walking distance from the strip with lots of shopping and dining! Loved the complimentary drinks, bonus points!

The location and value of the hotel is hard to beat. The staff was excellent, as was their breakfast offerings. The room was a bit dated but clean. I would not hesitate to stay there again.

Not quite as nice as other BW+s i have stayed at. Dated furniture and rugs

Everything was great, from the hospitality at check in, to the room, to the nearby brew pub recommendation by staff, to the in house breakfast, to the easily accessible river walk. we will be back any and every time we are in Durango.

Room was great. Comfy beds. Coffee a little weak.

The pool and hot tub in the atrium create a lot of noise. The air conditioner sounded like a jet engine. This hotel is a bit dated, but ok overall.

Breakfast was the absolute best of our entire trip for one very specific reason: BACON! Every other place we stayed for the week offered either no hot food at all or mediocre quality sausage. This alone was worth the stay. The room was comfortable and inviting. The climate controls responded well. The floorspace was well laid out and allowed us to move around without much effort. The bathroom was also well laid out and stocked with some very good smelling bathing products. Lights and the exhaust fan worked well. Now, on to a few problem areas. The threshold at the door to the hallway was a trip hazard. The reason why it has to be there is part of the most unique feature of this facility as well as it's one big drawback: the indoor pool in the atrium. Being open to the entire inside of the building, it was very humid everywhere. The threshold on each room door kept it out of the room if sleeping in a sauna is not your thing. It is not for us so, the threshold was welcome. The one bad memory for us was when a small child playing in the pool apparently was very angry about something and let everyone in the building know about it... for 3 - 4 minutes straight. I would be very embarrassed as a parent to lose control of my kids in a public place like that.

Great breakfast buffet. Close to downtown.

Very motel of them.

Wonderful property. Friendly staff, room large, quiet and comfortable. Breakfast good.

Our room had pet accommodations so that was a huge plus, the room was pretty small and a little outdated but it was very clean and the beds were very comfortable including the pillows. The linens smelled cleaned (huge brownie points). We’ve stayed here before and we will definitely stay here again in the future. 😊

The only downside is that the property is outdated.

Great happy hour, breakfast included walkable to the Animas River and downtown bars/restaurants and shopping.

Super clean, pretty, balcony, happy hour, great pool and hot tub, best breakfast ever.

The hotel was conveniently located near the places we needed to be, making it easy to get around. The check-in process was smooth and efficient, and the rooms were clean and comfortable. Overall, it was a pleasant experience, and I would consider staying here again.

Great room

perfect stay except for one little thing. I stayed in rom 105, which is great UNLESS someone wants to use the bathroom in Room 205. WOW the floor squeaked with every step!!!

The rooms are clean. I’ve been coming here for years. The location is great, but it is somewhat dated. The continental breakfast was surprisingly good. The pool is cloudy and reeks of chlorine, but it has been that way the last three times I have stayed here. I wouldn’t recommend using it or the hot tub. I still like this place and it is my go-to when in Durango.

Great value and staff. Close to what we wanted to do and we plan to stay again.

Great staff very helpful!

Great service in the front looking forward to going back !!

Helpful front desk. Nice breakfast ..hot tub and pool were great .

nice room, good breakfast , great staff

Very nice spacious room. Nice pool area and hot tub. Drink coupons for happy hour an added plus!! Breakfast was also excellent. Staff very accommodating.

Clean, great breakfast, the staff is so very nice. They even had bedding and treats for the dog. Would stay there again

Clean, great location, great staff, great perks of staying here!

The room was very clean and comfortable. Love the couch as sitting so often missing in motel rooms. For us, being near the breakfast room was great although it could be noisy at times. We loved the close proximity to the Durango and Silverton railroad and nearby restaurants.

The rooms were clean, small bathroom though! Comfy beds, the pool and hot tub are in the middle of the hotel which is really cool- not too bad of a breakfast for the included kind! Waffles for sure!

Staff was great. Comfortable stay

Very nice pool & hot tub.

Great room!

Convenient, clean and fun!

Room not ready all rooms dirty I have to looking for other hotels around

Yes

Our room was not cleaned after our first night. When I brought this up at the desk I was told I should have notified them that I wanted it cleaned. I was told that I should’ve been asked at check in and I was not. I asked to get the room cleaned and was told that the staff was gone for the day but she could give me sheets and a garbage bag so I could change my own sheets and throw my own trash. I told her that was unacceptable and asked her to move to a clean room. She said that since we booked on Expedia I could only be moved to an outside accessible room and she had one facing the exterior of the hotel. It was 9 degrees and we were hoping to use the pool without turning into an icicle. There was very little customer service in the transaction. We will not return despite having stayed there on several prior occasions.

Clean room, nothing fancy, everything worked as it should. Great location for exploring downtown Durango.

The room was in good shape and the staff was nice and professional. The hotel is very loud, pool is in the middle of the hotel.

Microwaves need to be updated, as well as pillows. Pool high on CL penetrated the whole facility during our stay.

It was very nice and accommodating.

Location was great, room too, but a couple of staff members too strict on free cocktails, and one staff refuse to give some of our partya late checkout cause he was only allowed 2 room guests,,we were all confused

We really enjoyed our stay, it had absolutely everything we needed. Walkable to the main streets, shops, restaurants/bars, train, etc.

Accessing our room was strange because we had to go inside the building and then exit it again to get to it. The pool closes at 9pm which is the earliest I’ve ever seen. We had to race from the restaurant back to the hotel to use it. Pool was very nice though! The room was good. Had good quality shampoo and conditioner. Small bathroom but did the job. The location was great as we needed somewhere close to the train.

On the first floor, the noise from the pool was excessive. Otherwise the room was great.

Location was great and the rooms were nice.

Courteous staff.

Our home away from home…very close location to downtown area of Durango makes walking and enjoying the local eateries and shopping such a wonderful experience. We love our stay at BW

Staff was very professional and friendly

The staff checked us into our room. Which took a very long time due to them "being busy and not able to log in ". After entering our room, we noticed they gave us two queens instead of the king room we paid for. When we talked with the front desk. They verbalized that they failed to notify us of the change in the system due to over booking and construction. They then apologized and looked for a king room. This process took about 45 minutes start to finish and made us late to our reservation. Very unprofessional and they didn't seem to be worried about wasting our time.

Good breakfast buffet.

We had a great time. It was clean good job.

Nice clean hotel and good amenities

Great hotel ! Great staff, kids friendly

Great stay!

Breakfast was good lots to choose from

The room was very clean and the staff were very friendly! My family loved the stay!! Highly recommended.

2nd stay here.

Friendly staff, clean room, nice pool

Clean room, awesome staff

Clean. Breakfast was good. Great location.

The extremely noisy AC/heatpump cycled on and off all night and leaked more cold air than the little bit heat that it produced.

Really nice place. Managers special every evening- two free drinks per person from 5:30 to 7:30, free coffee bar all day, huge breakfast spread. Room was super nice, pool area was clean and even though we were on the ground floor right next to the pool it was very quiet. Would definitely stay here again.

The staff was very nice; Enjoyed the complementary drinks; room was sufficient

The bed in room 212 is broken so that was unfortunate. Cool property though.

Yes, rooms were nice and the staff were helpful.

The staff were friendly and helpful. The room was clean and the bed was comfortable. Just wish the shower products were at the other end of the shower.

Our air conditioner was not working well. 10 minutes after we called for help, Daniel, Jesus and Matt had replaced the AC with a new one. They were awesome. Abby at check-in was great and then our bartender later at the managers happy hour. Great staff!

Room by the pool. Very dated. Slow elevators. Marginal breakfast in dingy, crowded room.

The staff was courteous and the room was clean. The bed wasn't the most comfortable. I should have looked at the hotel pictures more throughly before booking. The way the rooms are situated around the atrium with the pool makes it very noisy, to the point they offer foam earplugs in the room. Breakfast was average and the coffee was good. The hotel is within walking distance of downtown with many shops, restaurants, and bars. You can walk to the Durango Silverton railroad.

Delightful welcome and courteous staff. Comfortable room & Bed.

Great downtown location with plenty of parking and a big breakfast

Great room, friendly people

Nice place

The location and the beds were the only good things about this hotel. The room was dingy and needs an update. There was no closet, so the iron and ironing board were on the wall. Everything was mismatched and just seemed dirty. Not impressed with the amount of money we paid for the room. And it was noisy.

Close to train station for Durango/Silverton train. Great location close to Main St.

Overall a good experience. Hotel must of been about full of guests. Seemed a little crowded.

Shower was hot and great water pressure. Loved the soap. The room seemed dated and old compared to photos on the web. Not worth the price we paid.

Very nice place and excellent staff.

This was a great stay. Excellent location, great service, spacious room. Will definitely stay here again!!

Great location

I loved the 2 free drink tickets for each night at the hotel bar.

Parking problems on the property

The balcony view was of a building being renovated, but I still like having access to the open air.

This hotel was beyond impressive. Very clean, very comfortable, and in the perfect spot to walk to attractions and restaurants. We enjoyed our stay.

Always a great hotel. Good breakfast, clean pool and hottub. Rooms are always clean and within walking distance of everything.

For a BW Plus we were very disappointed. The mattress was in poor condition. One side was collapsed and my wife had a hard time sleeping on it. The room A/C was extremely noisy and there was no way to program it to provide a low fan speed for the white noise that I like sleeping with. Also, the shower had dispensers for shampoo, conditioner and body wash. the body wash dispenser was empty. Very disappointing given the extremely high cost for the room.

Beds are uncomfortable. But the stuff is great.

Breakfast was good and staff friendly. View from balcony wasnt good but werent there alot. I asked for room to be cleaned in middle of our stay and wasnt. They cleaned day before our departure which i thought was a waste of fresh linens etc. Rest was great!! Would stay again.

My husband and I stayed here to attend a function at the Elks Lodge. It was clean and the staff was very friendly.

Very easy check-in process. Friendly staff. Front desk clerk went over everything from WiFi password to pool hours to breakfast & happy hour deal, very informative. Hotel is older but updates are nice. Very walkable from the train & all around the downtown area. Close to so many dinner & drink options.

No accommodations for handicapped 😠

I checked in online and on my messages to the Hotel I stated we would be in very late. We ended up having car problems and didnt check in until Saturday. When we went in to get our room key the attended told us our reservation was canceled. He wanted to charge us an additional room charge of $300.00. I know I paid extra for protection. I need to get a refund for out hotel. Please let me know what you can do. Thanks Stella L Rivera 505-463-6953

Breakfast was great if you get there before 8:30am, do not expect much after that even though it goes until 9:30. View was good.

3rd time to stay there and will keep coming back.

Breakfast was ok, nothing special. There should be more outlets to accommodate electronic devices. One day, upon return to the room there was a foul odor in the room - A sewer smell. We opened two doors to clear the air. Management offered to move us. We declined and the odor did not repeat.

Gteat breakfast

Very nice & clean rooms. Good breakfast.

I had a room by the front desk really noisy after hours early in the am I needed a good nights rest after a long drive and I didn’t get that.

I like everything about it except the air conditioner unit in my room was just a little bit

We stayed in 107. Room was depressing with harsh main light and no window with a view. No natural light. Had to keep curtains drawn because we were next to entrance to hotel. I had requested an upper floor when I booked the room online.

Very nice location with walking convenience to downtown Denver. Bed was very comfortable. Breakfast was good. Plenty of parking. Hotel was completely filled during our stay. Did not want to use AC as it got room too cold. Se we just kept it off.

Was not very quiet we had a room next to the pool kids screaming would not recommend rooms 212

Staff was super friendly, rooms are clean, and very close to restaurants and shopping.

Love the staff behind the breakfast bar

Shade in room would not pull all way down. Room never got dark at night Asked front desk about it but nothing ever done.

Friendly staff and comfortable beds!

Hotel was great but disappointed that the pool and hot tub closed at 9pm.

The front desk personnel were so friendly, helpful, and kind! They were very welcoming and knowledgeable of restaurants and things to do in and around Durango.

Very impressed with the hotel, comfortable, clean and the staff was great!

The staff was great, but the hotel was extremely dated. Had it not been for the service I probably wouldn't have stayed. Also the price for the type of room wasn't worth it. Stay somewhere else.

Great time there

Location is great if you are riding the train but the property, while clean, is a bit dated and could use a little updating.

Hotel is conveniently located near the railroad station. The room was clean and accessible although some maintenance was lacking. Breakfast with powdered eggs makes me want to rate this hotel as closer to average.

Clean, lots of great parking lot. Love the happy hour

such a friendly staff

You can walk to everything from here. I would stay again

It was a great and clean comfortable stay except the pillows were horrible

Only problem that I see was the gym, the treadmill was not workin, but the indoor swim pool was wonderful!

My only suggestion is for pet friendly options: the grass around for them to use needs to be as good as the grass in front of the hotel. Didn’t feel comfortable taking out small pet there, even though we were charged a pet fee. Would stay here again if in the area.

We had a party of 7 with 4 rooms total. Easily accessible to downtown with a short 5 min walk. The balcony is nice to enjoy in the mornings on. The happy hours are nice with a small selection of drink available in the dining hall but it gets really hot in there.Breakfast is decent, and they do have a large selection. Rooms are a little outdated, and the A/C’s need replaced, we all had to turn our thermostats down to 60°f to cool the rooms down. The motorcycles come through in the middle of the night, sit in the parking lot and rev their engines to see who could be the loudest.

I absolutely hate indoor pool because of the smell of chlorine but this hotel was awesome! NO SMELL and the pool was clean and inviting. Good job!

I would recommend this hotel and stay there in the future.

We were disappointed. We informed the front desk that we had left our room at 8:30 and requested the room be cleaned. When we arrived at 2:30 the room was untouched. We were tired and wanted to shower and rest and we couldn’t. We were informed that new incoming customers were a priority. Not happy

Definitely and older hotel/motel depending on room but it was clean and breakfast was good and people kept it clean and full of food even during busy rush.

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Well maintained property. Good selection of breakfast options. AC unit was fairly noisy, but a necessity, given the heat.

Location was a two block walk to the train station. Good location, nice staff. Breakfast was good and they had a nice "free drinks" happy hour. Very nice indoor pool and hot tub.

Excellent location, but parking can be a challenge if trucks are in parking lot.

Clean quiet and friendly staff

The bedrooms have all been recently remodeled. Very nice.

Pricey but would consider staying again.

Great Staff! Location is perfect for our stay.

The Hotel in conveniently located closer to the Main Street.

The room was very noisy causing loss of sleep. The air conditioner was old and noisy. The refrigerator created a loud whining noise. The door was not sufficiently soundproof, and guests and guides spoke audibly outside our room throughout the night.

Beautiful scenery

Room was clean breakfast and happy hour were nice!

Great pool and happy hour

There was nothing wrong with the hotel or the room. Nothing spectacular either. The property looked run down on first arrival but the room was very clean and the staff worked hard making sure the entire property was clean. I enjoyed the stay in this beautiful town.

This hotel was okay. The room was clean and the beds were comfortable. It does need updating. Our shower didn’t drain so we could t shower.

We had two connecting rooms—they were nice!

I liked everything else about the hotel. The location was great. We were able to walk around downtown to breweries and restaurants.

It was cute

I reserved 3 rooms for 3 nights two weeks in advance. Hotel doesn't bother looking at any special requests like Adjoining rooms, which we did request. We couldn't have been scattered further apart and still be in the same hotel. One of the rooms, which happened to be the best room of the 3, had the sheetrock falling from the ceiling in the bathroom. The girl at the front desk was argumentative about giving us another room. Thought that maintenance was going to just clean it up with a handful of rags. We did see maintenance going in there the following day with ladders and sheetrock mud. The hotel in general is just plagued with examples of poor maintenance, sloppy patch jobs. Very disappointing for a Best Western

Bugs in room

The hotel was in a very good location to walk to most restaurants and the train to Silverton. The room was large and the bed comfortable. One thing I thought was strange is the hotel is built around an indoor swimming pool, which during my stay was FILLED with screaming children jumping and splashing. This is not a place you want to visit if you're hoping to have a romantic stay. Another thing they "forgot" to tell me was that if you want housekeeping services, you have to ask. Such a disappointment to come back from the Silverton train in the evening and find your room was not refreshed. I only gave 3 stars because this is what to expect here.

Excellent stay. Clean, great staff, excellent breakfast, and perfect if you’re going to be in the historic downtown Durango.

All the staff were very polite and helpful. Special thanks to Jessica and the General Manager.

Parking was challenging. Management provided little assistance

We had an excellent stay minus two things. One, the staff at the hotel were very friendly and professional, but there is an obvious lack of training or communication between the staff and management. My clothes got locked in a washing machine at 10 pm. I reported it to the front desk who informed me that a maintenance person would arrive to help. 15 minutes later, no help. I went back down stairs and was informed that the front desk was told that he assisted me. I was waiting for him by the washing machine.... He then called him again. I waited 30 minutes and even tried adding more money in the washer. I went back down stairs, and was told that the guy said, once again, that he assisted me. I went back up stairs to find that the washing machine finally unlocked, but there as soap all over my clothes. I went back down stairs for a refund of my $3.50. This is where things went south. I was informed that they could not give me the money back. Keep in mind, I was only asking for the extra money that I put in to release my clothes and dry them, not the original money. By this time it was 11 something pm. A staff member then insisted on giving me her own money so that I could finish my load. By the time I finished, it was 1am. So much for a good night sleep before travel. The next morning the hotel gave me $4 and said that they helped the staff member who gave me her own money the night before.

This property is centrally located, and it was easy to walk to wherever we wanted to go.

Check in was very slow, lobby full of people and only one person to check everyone in, the gentleman checking guests in was doing everything he could to try to get guests checked in as fast as he could but after a long travel day you don’t want to wait an additional 35-45 minutes to get checked in. Room was on the 3rd floor which made it very warm and the AC unit was super loud and would cycle on and off about every 10 minutes at night making a restful night pretty much impossible. All employees that I spoke to were friendly and nice, One other note is there is a large construction project next door and at times the construction noise was very loud

Love it really close to the train and biking trails

We have stayed here several times. The staff is always pleasant and attentive.

The location was excellent! We rode the train and it was only a block away that we did not need any parking tickets. The parking gets full at night and a bit tight on some spots. It is also a walking distance from Main Street where you find all the nice shops. Our room was beside pool. The only issue is that if you want to sleep before 9am it is better to have a room upstairs. The pool is open from 9am-9pm. The pool and the tub were clean and located right in the middle of the hotel. The hot breakfast was awesome! There were several choices. From muffins, waffle, fruits, eggs, yogurt, toasts, there were many options to choose from. There is also a happy hour from 5:30 pm-7:30pm, although the choices of alcoholic drinks were limited. The laundry room was inside the fitness center on the second floor, and I thought this was an awesome location for laundry. You can work out while doing laundry. The only thing was, the treadmill was broken. The peloton bikes required an account. There was an elliptical and sit down bike, weights, water and towels. Overall, I would highly recommend this hotel!

West western has always provided a good product.

The hotel managed to find an alternative, lower quality, room but the impression provided was that they were doing us a favor. That did not make a good impression. The hotel was very noisy long into the night and no action was taken by hotel staff to address this.

We loved the friendly staff and breakfast staff. The property is clean and lovely. We will stay here again soon. Sedna

Nice room… friendly service

Unlike previous stays, this time the room smelled like tobacco smoke, it looked quite run down, and the breakfast was unsatisfactory. On previous stays, the breakfast was first rate, but this time they kept running out of food and it was quite messy. I may need to reconsider staying here in the future.

Great room with a comfortable bed. Air conditioning was great and acted like a sound machine as well.

Renovated and new furniture etc. Looks great. Nice people, friendly and helpful. Close to the Durango Narrow Gauge Railroad.

Close to downtown

Hotel was very dated. It needs to be refreshed.

Good location and were flexible in booking.

Hotel is nice and they offered 2 complimentary drinks during "happy hour" which is a nice touch for people who drink. Room was nice and comfortable. Breakfast was great and slightly better options than most hotels. Great location close to the train ride and downtown so we didn't need to drive anywhere while there. I will definitely be staying there again.

There were a few downsides. The bathroom was quite small, and the shower water pressure was very low. We stayed in a king room on the 2nd floor with doors that opened to the atrium and pool area. Unfortunately, we were woken up early each morning by the footsteps of guests in the room above us. Inside our room, we could also hear children enjoying the pool and the beeping sounds from the breakfast area (possibly the waffle maker). Luckily the pool hours are 9am-9pm so it didn't disturb our sleep. Breakfast was just okay—nothing special—but it was convenient to have the option to grab something if we wanted. Overall, despite a few minor inconveniences, I would stay here again.

I like the front desk staff they were friendly and helpful.

The BWP Rio Grande was excellent accommodation for our brief family trip for an occasion. The location is excellent, very walkable. The room was just what we needed, no more, no less. We loved having a pool for the children. Breakfast was good. It was the location and pool that did it for us, but it needed to be clean as well, and it was! Parking can be tough at night.

Great location for walking into Durango. Many options of restaurants, bars & shops. Manager's happy hour drinks were appreciated, as was the included breakfast, although the eating area was very small for the number of room. No housekeeping during our 3 night stay, but replacement towels etc could be requested. Pool area was kept very clean & pool towels were available

Easy walking to train depot and downtown. Nice indoor pool and hot tub.

Great location

Was okay

Too much construction around property.

It was within easy walking distance to the Train....indoor pool & hot tub. The actual shower head put out water very nicely 👌

Beds comfortable . Liked the coffee machine. You were given two free happy hour drinks if so desired. Easy to walk downtown.

This hotel is walking distance to the downtown area and close to the train station. Loved the balcony I had to sit outside. Close to the shops and served drinks in the evening.

The room was nice and clean, very comfy. Staff were very friendly, definitely would come back again.

Rooms were super clean, staff was very friendly, nice and quiet.

Amazing service and the breakfast was incredible! I will definitely be staying again! Great location.

Some reviews indicated the noise level was an issue because the rooms enter into an atrium where the pool is. I didn’t personally have an issue with noise levels at any time during our 4 night stay. If you’re an extremely light sleeper, perhaps you’d be better off in a hotel that doesn’t have an atrium area.

Exactly what I was expecting

Comfortable beds pillows

At 8:30 in the morning there was no hot food left. Garbage cans overflowing and no person available. No milk or coffee. We have stayed here many times and.this has never happened. We have to think about another place in when we are in the area. Too bad for this place.

Staff was friendly and easy access to downtown.

Went for spring break to ride the train. We were able to walk to train station from hotel, the pool and spa were nice and breakfast and happy hour were great. Would stay there again.

Excellent breakfast. Very nice swimming pool. Rooms were comfortable, clean, quiet and safe. We will most definitely stay there on return trips.