Residence Inn by Marriott Durango Downtown

Room was reasonably clean, although dark. Kitchen was ok, but no toaster. Breakfast was good with protein and yogurt. We entered through a back door that was almost blocked with an overflowing trash can. Can was clean and empty when we left. I did not appreciate being surprised by daily parking charges and a charge for using a credit card.

Shabby carpet. SUPER noisy AC on the attached building. Fridge wouldn’t get cold. The usual subpar breakfast.

Parking was scarce.

The other staff were very responsive to our needs. The room had no bathroom amenities, lotion, etc.

Clean rooms and quiet

Breakfast was fresh. Clean rooms. The staff were very helpful.

Staff was nice and rooms were decent/ clean.

NOT NOISY

Nice breakfast, great choices and variety. Staff was very friendly and helpful. Room was very clean and roomy

Return visit, love Durango and love this hotel!

The internet wasn’t the best but everything else was fantastic.

Yes

The staff was friendly It was clean It needs a serious renovation and for the cost of almost $300 a night. It was not worth it. The bed was lumpy the pullout couch had springs pushing through the bed overall, it’s just very rundown.

Room was very comfortable!

Clean room, friendly staff. Breakfast needs more veg/vegan options. Pet friendly hotel and unfortunately people let their dogs go anywhere and don’t pick it up. Need to watch for “landmines”.

Suite rooms were large, clean and had updated bathrooms. Lighting in the room could be improved. Breakfast has good selections and changes every day. We rented 3 rooms and the garbage dispenser broke in in one of the rooms but otherwise stay was uneventful. There was a confusion with our late check out, the lady in the front desk said we could check out by 3 pm but we started getting calls from the hotel to check out at the regular time. Apparently, the lady did not know that check out could only be extended till 2 pm. The hotel however honored our original request to check out at 4 pm.

Breakfast was severely lacking. No fruit no eggs waffles sausage cereal and gravy

We had a wonderful stay. Clean & the best customer service.

Good air conditioning, quiet stay, very clean

Great amenities, and super friendly staff.

Very clean and very well maintained.

Breakfast was a little late. Need a little more variety.

Staff was friendly. Good room layout

If they have little kids. Don’t put them on the second floor. Man the noise from the running around until 9:30 at night.. everything was fine.

Clean room, good breakfast , kind staff

Nice staff Very dirty and issues with billing was told I would be called back and have not been called back. It’s been almost 2 weeks.

We were unhappy with the people below us complaining about every little thing (first time ever for us anywhere). Brandon handled it the best he could. Hoping that family will show a more exclusive resort. We love how dog and family friendly this location is. We are already booked again!

Breakfast was small and I saw neither hot food or fresh fruit - the only things I would consider eating. So I basically got nothing to eat. The cheap pastries were a joke and there was only 1 muffin left at 8am. I got coffee, that was it.

We were originally put in a room on the ground floor next to the egress door to the parking lot, and quite literally got zero sleep. The door slamming shut all night is directly on the other side of the headboard of the bed, and there’s little to no insulation in the wall. We let the front desk know, and they were very quick and courteous in assisting with a room change. From then forward, our stay was great! Clean room, courteous staff, great location. (Just avoid room 118!)

Breakfast very poor. No hot food at 8:30. No one around taking care of Buffett. Very Disappointed! Expressed concern to front deck. No follow thru.

We opted in for daily full cleaning, but no housekeeping staff attended our room over the three days. This was disappointing and did not match the level of service expected. Breakfast (dietary concern) Several members of our group repeatedly confirmed with the chef/staff that the omelets contained no other meat. Despite those assurances, we later noticed pieces of ham in the omelets, and our group of approximately 25 people included many guests who avoid meat/are vegetarian, so this created a serious dietary concern. Pool and value The pool did not appear clean during our stay, and overall the experience did not feel worth the price paid. Based on these issues, we would not choose to stay here again.

Room was spotless and staff was very friendly

Breakfast was great every morning and the two ladies who were working each morning were so kind and friendly too! Each morning staff member welcomed us down like they made breakfast just for me and my kids. I have never felt so welcomed in a hotel before! This was one of the greatest hotel experiences I have had in a very long time! I will definitely book this hotel on my return.

Pool was freezing

The pool was freezing!!

Really charming hotel. Very friendly staff across the board - we interacted the most with Pablo, John, and Brandi

We found crok

Mostly clean, there was someone else's hair on the ceiling in the bathroom. The walls are paper thin, so we were up all night listening to the neighbors tv, and them walking around.

Place was ok but needs updating. Had to request room service, healthy breakfast choices were limited, further from center of town than described. Extra charge to park a vehicle but impossible to get around without one. Two bedroom suite was spacious with nice kitchen.

The room above us started banging and making a lot of noise at about 2:30 am. Around 3:30 am I called the front desk to complain. The noises finally stopped around 4:00 am. When I spoke to the front desk in person in the morning it was the same staff that I talked to at 3:30 am. He said “they should know better”, and that they were extended stay guests. He told me that it shouldn’t happen again for the next night. He seemed very dismissive and unprofessional towards me and the whole situation.

Our room was just outside of the patio where the grill and setting was. People were partying way past 2:00am . It was so loud we couldn’t sleep. Paid way too much money for such inconvenience . Very poor customer service and management

Will not stay there again

The fact that they would not clean our room on a daily basis. We had to ask for towels and fresh creamer, not the expired and lumpy creamer.

The front desk staff was really great! The coffee was really great, the breakfast was above average (egg white fritt for the win) and the staff was super nice and helpful. Loved this location and would highly recommend for anyone traveling through Durango.

Quiet

I got to the Hotel and the guy behind the Counter, John, told me that they didnt have a room for me even though i had confirmation of a room and my payment went through. He also told me that the 3rd party over booked and there was nothing he could do. So, I called the Expedia and straightened it out and they contacted the hotel and the hotel was actually the ones that over booked by not updating their website. Expedia was able to get my payment back and helpful in resolving the issue.

The breakfast was considerably better than other hotels. The fire alarm at midnight was inconvenient and apparently not all that necessary. This is a nice hotel and I recommend it.

Within walking distance of train depot and great restaurants. Evening staff was extremely helpful and attentive to needs of guests…made recommendations, gave directions, etc. Morning staff was just the opposite. Breakfast was a joke … there was one lady attempting to do everything…she was doing her best but she needed help to ensure all guest was served in a timely manner.

It was good

A little bit dated. Room was spacious.

We enjoyed the extra room of their 2bdrm suite but given the pool was cold and dark (not family friendly), no ice machines available, parking available only at an extra charge, breakfast was hit and miss for a Residence Inn was vastly overpriced.

It was really good. The beds were very hard and everyone had backaches and could not sleep.

We went to check in to this hotel that we had previously reserved. When we arrived late afternoon, we were informed that they did not have available rooms and sent us to a sister hotel down the street. This has never happened before and it was very disappointing. Never trust your reservations at this hotel, even if it is prepaid like ours was.

Great locality Th

Nothing

Staff was very friendly.

The staff and the billing system made a huge confusion during my stay. In the checkout they just asked me my credit card and tried to charge me again. Thanks God my credit card app blocked the transaction. I was already paid in advance on Booking.com. Then the staff asked apologies, and told me I needed only to pay USD27 in taxes/fees. The Booking.com reservation was clearly saying that was already paid. I didn't pay, and asked them to talk with Booking.com Also in the 3rd day, my credit card app notified me during the night that my card was blocked due to a suspect transaction. It was USD40 from the hotel, and in the lobby the staff team told me it was a deposit. Ok, then I unlocked my card allowing the transaction. In the 4th day, a refund of USD40 was done. I didn't understand why, since I was going to stay there for 6 days, but ok. a mess!

Pool could have been warmer.

Could hear a lot the floor above us. Our room on the corner had 2 bathrooms but one does not have an overhead light at the sink, kind of awkward. Some of the outlets don’t work. Pool floor was wet and very slippery. The pool and hot tub were great! Breakfast was plentiful, loved the options and the oatmeal bar. Front desk helped me get ice for our cooler, very kind staff.

From the excelent, fast, friendly check-in with John, to the comfy bed, large, clean room, and great breakfast options, We would definitely stay here again! Also liked the indoor pool, hit tub and fitness room, though didnt have the chance to use them. Easy walk into historic Durango and the bike path!

Cons: There were apples left in our room fridge from the previous occupant. The fridge had an intermittent leak inside from where the freezer connected to the fridge. The bathroom door was extremely squeaky whenever it moved which was annoying at night. Several of the dishes in the cabinets were dirty & had to be re-washed when we arrived. Would have appreciated a small skillet, silicone spatula, and a few other kitchen utensils to be stocked.

Nice big suite! 2 bathrooms for privacy was perfect! Clean and the staff was great!! Thanks to John and the ladies cleaning!!!

I love staying at this place when I go to work in Durango it’s perfect. It’s a walkable to downtown. It’s close to the hospital. I work at the Dogs are allowed. It’s clean. All the employees are lovely.

The staff here was great. Due to poor working conditions, I needed to check out of my hotel in Cortez early, and the staff was not only able to get me an early check-in but were also exceptionally kind during my four-night stay at the property. I needed to come into town for some business engagements during SNOWDOWN week, one of Durango's busiest weeks. I have been on the road A LOT this year, and my time in Durango was exceptionally pleasant. I honestly was sad to leave and head to Denver for my next leg of the trip.

Staff were great. Breakfast was good but had limited options. It would be nice to have access to ice machines without having to ask the front desk. Hot tub was nice. Overall had a great visit and would stay here again!

First room we were given bathroom sink was clogged and they fixed it promptly. A day or two later water was coming down from the bathroom ceiling. Called the front desk between 4 and 5 they said you have to change rooms now. Get moved to the thrird floor and the elevator could not be called to the third flood from the 3rd floor. The carpet seemed like it was a few year over due for a steam cleaning in both rooms and our friends rooms as well.

i loved the location. the rooms were beautiful and i love that there was a hottub and pool. there were little bugs in our room all over.

The staff was very defensive over a compaint I made. My door was open all that because the lock triggered by itself. I wasn’t feel secure during my stay

Nice comfy bed, good breakfast. Hidden 10$ parking fee. Booked in advance, and it was 25$ cheaper day of.

The staff is over the top nice. The breakfast, coffee, room condition, workout room, grill, outside fireplace all over the top. Thank you so much

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Beautiful views of the snowy mountain right on our room window. The staff could be nicer- could be more friendly or could be much happier lookin, considering it’s such a lovely place.

Clean, well maintained and no hassles while staying at the hotel. Very convenient location to downtown Durango.

Door to get into building was broken so you would have to go to staff each time to enter building to access room, when asked if the was anther way to get to the room it was never answered. Never again will I stay at this facility and I will also let my friend know so they can make there owe choice.

I was up there for the holiday

The pool was cold not warm at all

The master bedroom was cold and the other rooms were warm. One of the rooms had many many bugs. The garbage was not adequate and i couldn't replenish the paper towels. The breakfast was very good there were many options however there were no potatoes. There is no ice machine which made it inconvenient we had to get it from the front desk.

The elevator was out of order.. my 86 year old mother was a trooper as we had a long long hallway walk after climbing to 2nd floor.

Elevator was out of order. Heater did not work & had to move to another room

Not impressed at all! We won’t stay there again, I’m sure there’s better places to stay.

Our room was on the second floor. When we brought our bags in, we noticed the elevator was out of order until further notice. We asked the guy at the desk and he said we had already “most definitely” been notified by email that we would have to use the stairs. I tried showing him my emails that most definitely did not include that info but he refused to look at them. He also gave us room keys that didn’t work. When we went back to the front desk to take care of it, he told us we didn’t know how to use the keys and came around to show us on three different doors. It didn’t work for him either. He had to give us new room keys. Very rude night staff.

Clean, breakfast was decent

The spa had damage and the blue water I could do with out in the pool

We had the two bedroom suite. It was lovely modern and immaculately clean. The property was better than th

Its a good reception

We were traveling to Utah. We stayed one night. The handicap accessible polities were great. The only complaint I is the garbage disposal did not work and the kitchen was stopped up.

Breakfast was great. Everything was good.

Large.space

Very nice facility. Convenient to downtown and shopping. Clean. Good beds. Nice kitchen. The tv channel selection was very limited though.

Nice cozy stay

Beds were comfortable! Breakfast was amazing with plenty of options. Staff was friendly and attentive.

we had a confirmed reservation through expedia. The hotel had overbooked and failed to update the web information with expedia. Then it was hours waiting for a call back to get a promise of a refund. Hope i get a refund soon as we did not a room but paid in advance.

Beautiful property

Very nice hotel, typical of Residence Inns. Convenient to downtown and rail station. Excellent breakfast provided.

After paying for our reservation we did not spend any time at the hotel. Once we arrived we were very disappointed in the cleanliness and the worn out appearance of the hotel. We never checked in and did not receive a refund. Very disappointed. See above.

Everything was good except after checking in. We found out there is a 10.00 a day parking fee, and a 5.00 a day property improvement fee. I feel that is just money grabbing on top of the fact that it was pretty pricey to stay there. If this property was downtown where parking is a commodity,It could be justified. This property is in the city limits but not downtown.

Great property! Rooms were roomy and comfortable. We had a great view of the mountains plus there were great trails close by. It was close to the main street of Durango. Nice breakfast. Great staff and dog friendly. I would definitely come back.

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Wonderful stay, very nice hotel. Rooms were as advertised, very clean. Morning breakfast was quite satisfying, all staff very nice. Hotel is VERY convenient to downtown Durango! Highly recommend!

We liked the size of an our room. However, The attendant was not helpful in giving directions. Was not friendly, just doing her job. Could use some customer service training, The breakfast was horrible. The attendant didn’t keep up with stocking napkins, plastic ware, making sure the food containers were properly cared for and clean. Failed in contrast to other Resident Inns we stayed at. We stayed 3 days but had to ask for a refresh of our room. After asking, brought clean towels and hung them up for us. However, didn’t empty overflowing bathroom baskets or tidie up the room. We didn’t ask for clean bed linens,. Just to refresh the room.

Location. We had a few issues the toilet backed up the fridge didn’t work the phones in room didn’t work. They fixed all pretty quickly except the phones

Location I think it's tacky and cheap to pay an extra 10 dollars a night for parking when your paying 300 dollars a night not even a prime location will not go back

We had a 2 bedroom unit and it was very clean, the staff was professional, friendly and accommodating. Our room was clean and quiet. The free breakfast was very good with a great variety. I’d love to stay there again.

Everything was fine

Just a couple of little things. TV and refrigerator weren’t working upon arrival, but staff responded very quickly. Would definitely stay again.

Great hotel in such a small city

Very nice and comfortable for one night. Friendly staff!

Property is close to town, but probably would not stay there again. There is NO need to add additional fees to the room - just raise your rate. By adding a Parking fee & Resort fee- (Definitely not a resort property) turned me off completely. The positive is the staff was very nice and helpful, the negative was in a 6 night stay housekeeping came once. With no room cleaning, Guests would put their room trash in the halls. You can get a nice Air B&B for that price if you want to keep your own space clean.

Enjoyed one night stay with family — staff professional, our room and property in very good condition , pool snd breakfast very good.

As we checked in, we were told that there would be a $10 per day charge for parking. Considering we had already put out a decent amount of money for the room, that should have been included. I would have been happy to provide a license plate number to track that we were staying there. The guy who checked in wasn't very friendly and the person checking us out wasn't very thorough.

There was an additional tax that was required after room was paid that was not disclosed until after check out…that should be corrected between booking agents and hotel, not hidden from customer and put on incidentals.

The room and property was very comfortable one of the front desk clerk was very rude blond short guy with big lips.

The staff was very accomodating to all our needs,

Room was dirty smelling like rank clothes. Not sure if it was the bedding or the closet. The smell was strong near the closet. Closet floor was dirty. Fingerprints on all the white doors. It needed a deep clean. Literature hanging on the refrigerator had food grime and fingerprints on it. I went to the gym and grabbed Lysol wipes and wiped all down. Couch was filled with stains. Put the extra sheet over it.

The bathroom could use a good deep clean. Dirty doors and toilet. Pillows on the bed were not great. Room set up and amenities were nice. No ice in the freezer. Breakfast was pretty good.

nicely done

Nice large room. Good breakfast selections and easy parking.

First room we were given smelled really bad. After making it clear I wouldn’t stay in that room, I was given another room but adjacent to the highway. Hotel was overbooked so no options really and couldn’t book a second night.

Easy check in, polite staff. The room was perfect for me and my dog. The bed was extremely comfortable.

Check in was easy but room was so dirty towels sheets had stains. Shower had mold and hair on walls coffee maker full of mold also . Was also not told about a pet fee or parking fee until I called to inquire about additional charges

I was disappointed with the cleaning in regards to the oven. It was filthy. Ceiling was dusty from the AC.

Stayed for several days. The room was clean and the bed was comfortable. We had our dog with us and there was plenty of places to walk around the hotel. It is on a busy street and there is no "view." There is a pickleball ct and basketball hoop and a nice outside courtyard. The only down side to the facility was the small elevator and narrow halls. Otherwise a great stay.

The person at the front desk, John was very short with me and my husband. He said we booked a handicapped room as those are discounted rooms. I hadn’t done that at all and it made me feel embarrassed and like I was cheap. We had an issue as the refrigerator in our room didn’t work so my husband went to talk with him and he said he would take $10 off our stay. In the morning I asked him about it and he said, I already explained this to your husband, maybe he just doesn’t understand, also very short with me. I just really felt like he was condescending and like he didn’t have time to help us, maybe he thought he was better than us. Anyways, I will never go back there again.

Easy access to town.

Got a good size room with added amenities like a range, microwave, big fridge, etc. Plus a good selection of their free breakfast.

shower needs caulking, quite nasty. at checkin a fellow guest asked for the free room water, none was in our room nor offered, small thing.

Never stayed in a chain in which the floors creaked from folks upstairs and walls so paper thin. The hotel is in need of a major facelift. Rather disappointed

Everything was clean and new looking. The bed was comfortable.

The property is well-kept and close to many businesses. The only problem was that they didn't clean the rooms daily. They clean them every other day and we only stayed 2 days. Also, you could hear the people on top making a lot of noise.

Good

Real nice stay for Spring Break!

I checked in on a Friday and there was a leak in the shower, which was close to the bed., annoying! It was not addressed until Monday. The shower area really needed some deep cleaning as there was mold along the floor. The shears need to be replaced, there were holes in them. I was shocked that there was a $10.00 a night parking fee, they do list this but I missed seeing it on the listing. The room was nice just not a place I would stay again and I have been coming to Durango for 18 years.

Bugs in the room, rooms not being cleaned, noisy guests in other rooms making noise all hours of night and front desk does not care. Stay away from this place there are way better options.

Location is perfect. Hotel is clean and amenities are great.

Front desk staff, very friendly and helpful, spacious rooms, clean and nice complimentary breakfast

time for a new mattress

Having to pay $10 a day to park a car in the lot is ridiculous $75 pet charge was also ridiculous. Other places charge under $30.

they have nice pools the breakfast is excellent I highly recommend this place

Thanks so much for a lovely Christmas stay. The 2-bedroom suite was perfect for our family. Breakfast was quite good, and we were happy to have coffee and tea available until late in the evening. The only minor criticism that I have is to please do better stocking the kitchens in the rooms. We planned to eat in for most of our stay but cooking wasn't always easy. Otherwise, it was great. We'd definitely stay again.

We had an extended stay for a week in a studio suite. The breakfast was good with a great selection of hot and cold breakfast items. Including eggs, sausage, bacon and waffles. The only thing that made the stay less than stellar was the water pressure in the shower and the television- there is no guide and finding anything is impossible with the station numbering. With this being an extended stay hotel people will probably pass some time watching a little tv but forget trying to find any semblance of a station. The front desk will provide a printout of the channels but why does it have to be so difficult? Next time we will bring our firestick. All in all it was a good stay.

The hotel is a bit outdated but overall clean and the staff was very friendly.

No frills , adequate for a night. Breakfast area was very uncomfortable, cramped and crowded. Will be trying other options when I return to Durango.

Always a good experience at Residence Inn.

Our stay was great! I love the homey feeling of it. Nice and quiet. The TV in the bedroom. I could not find a guide for the TV. I had to scroll down and find the channel for the guide. Receptionist seemed like she was tired, just as I was, we checked in in the evening. Breakfast was great! Awesome service from the lady. ☺️ I now prefer Residence Inn compared to the hotels I've stayed at. Especially in Las Vegas.

The property is beautiful. The room was kind of clean but could have been better. The shampoo in the shower was completely out. The breakfast staff was so friendly and welcoming. The front desk staff was very short and quick with conversation.

The Inn was just as expected. Residence Inn has always been a comfortable place to stay.

The ELEVATOR has not been operable since April! Why is this? No explanation was offered. There are baggage carts in the hallways upstairs. Can you say, "Fire hazard"? The staff was friendly and the place was very clean. The pillows were soft and the beds comfortable. BUT c'mon no elevator?

Staff was excellent, very helpful. Room was nice, our shower was in need of some maintenance , our commode would flush when we got there and the caulking was nasty looking, rest oh our room was fine , we had extra towels in the room that were stained and looked dirty, I got some off the maids cart, we did enjoy our stay

Elevator was not working

My interactions with the cleaning staff and the other front desk employees was just as pleasant during our week…

We never had cleaning service our entire stay in either room, even when requested. Our trash cans were overflowing and we had to ask for additional towels at the desk. They told us cleaning service only happens every other day, but that didn’t even happen.

Everything was good. No problems

Elevators where not working, overpriced