Holiday Inn Hotel & Suites East Peoria by IHG

I appreciated how clean the rooms were. And the staff was courteous. That I had to pay $15 a person for breakfast. After I paid $219 for a room. I also feel like the pool shouldn't close at 10:00 p.m. on a Friday or Saturday night. I feel like 11:00 p.m. would be a little more appropriate seeing how it's a weekend.

Well maintained hotel. Staff were polite and helpful. Very quite even though there were numerous baseball families staying at the hotel.

Waited

Na

No review sharing here. Justblo

Good

Clean room that was very large. Smooth and quick check in. Would stay here again!

Rooms were clean. Only one of our junior king suites had a sofa sleeper. The other had chairs in it. This wasn't a problem for us, but also wasn't really what I booked. The pool was excellent. Clean, large, and kid friendly. My only complaint is that it doesnt open until 9a and they're kind of strict about it. They let us in 10 minutes early one day. We are morning swimmers and then want to get going with our day.

The lady doing the breakfast was discriminating to black patrons for their breakfast tickets.

Very clean; staff was very nice; great restaurant

Clean room but no ice machine available on our floor. Ice machines were only available on even number floors.

Room was clean, fully stocked, the pool was great. Never had issues during our stay. The 24 hour gym was perfect.

Great A/C, room was clean

Don't get me wrong it's a nice hotel but $15 for breakfast that you KNOW is gonna be a C+ at best and when I already paid $200+ is craaaaaazy. Like idk get a grip :/ Also what is it with these hotels never turning the mini fridge on anymore? Just a straight humidity box in a cabinet. All the psuedo-oppulance and I can't even keep my drinks cold?

The thermostat was clicking all night and all morning and kept me awake. There was also a loud banging sound that was going in all morning. I could not sleep.

As with most hotels, when they see you booked with a third party, they stick you in the furtherest room away from the front desk, highest floor, end of the hall. The suite was less space than what the internet indicated, although there were no pictures of the seating area anywhere on the net. The separate tv room had 2 older style chairs that were less than comfortable. I asked if I could pay for an upgrade to a room with at least a couch, they said since we booked on Expedia, they could not upgrade us, even if we paid. The property was very nice, but is showing signs of wear and tear. Hotel staff was nice but not willing to facilitate any upgrade. The breakfast was descent. Overall. Our stay would have probably been better with a nicer room.

Excellent!

Great

Room was clean! Great location!

The gym set up is fantastic by hotel standards!

Breakfast buffet was delicious and Johnnys restaurant was amazing

the services was excellent

it was fine

No help on breafest with no food. So we didnt eat And we couldnt go swimmimg on our anniversary cause all kids

Everything was clean No help on breafest with no food. So we didnt eat And we couldnt go swimmimg on our anniversary cause all kids

My air conditioning wasn’t working and they immediately came up and fixed it. Really nice hotel! Overall quality, staff, amenities exceeded expectations.

This was my first time in East Peoria and this hotel provided a great location. It was also very clean.

Great stay!!

The hotel and staff was amazing! Continental breakfast would be good

Room was exactly what we requested. Great Bed & Bath. Very modern. Staff were excellent. from Check in - to Check out. Breakfast - however - was a BIT PRICY, it was Buffet, however, you picked out your items, taken to your table, and a staff person took your payment. $14.95+tax. For 'self serve' and buffet not sure it had to be that expensive.

Exceptional

Exceptional

Everything except the guy at the front desk and housekeeping only changed my towels once. Had to ask for towels. Room didn't get cleaned my entire stay there. I finally got towels my last day after I said I was gonna call corporate. Housekeeping

Room was clean. No carts in the lobby, staff was not helpful with check in or check out process Not able to order from restaurant downstairs for pickup before 8pm. Could order appetizers only if you went down the bar

Room was clean. No carts in the lobby, staff was not helpful with check in or check out process Not able to order from restaurant downstairs for pickup before 8pm. Could order appetizers only if you went down the bar

Housekeeping

The staff for the hotel and restaurant made the experience a great experience.

Room was too hot at arrival- had to call Maintenance. Temp fluctuated. Restaurant was convenient, good food but slow service. Prepaid for breakfast- could have been good but no entrees available- staff said someone had called in sick and they “were doing the best they can.” Still beat typical continental type breakfast of most hotels. Clean room, comfortable. Good location. Not sure if I would stay here again.

Quick stay. Overall great location and very clean.

Very good

Good clean hotel. $15.00 for breakfast is crazy though.

The location was close to many things (places to eat, stores, the conference center). I like that there was a bar/restaurant in your hotel. The gym was a great size! We wish the staff were a little warmer.

Exceptional

We wish the staff were a little warmer.

The property was beautiful and spotless. I stayed 3 nights and on my last day I had jewelry go missing off the night stand. I know I shouldn’t have left it out. Hard lesson learned.

The room was clean and comfortable. We were looking forward to the hot tub but it was not in working order and the pool looked to have a little tooich chlorine in it to want to get in. Overall good stay.

Omitted Careless room preparations. At 10:28 pm all the lights went out. Not knowing about master switches, I had a difficult search for the answer. Also, early early am the alarm clock rang. I didn’t set it. Housekeeping needs training. The stay wasn’t what I expected based on the price.

Nice size room & comfortable bed. Price was high. No continental breakfast. Reserved a king accessible suite & given a king suite not accessible. We made it work.

Price was high. No continental breakfast. Reserved a king accessible suite & given a king suite not accessible. We made it work.

Omitted Careless room preparations. At 10:28 pm all the lights went out. Not knowing about master switches, I had a difficult search for the answer. Also, early early am the alarm clock rang. I didn’t set it. Housekeeping needs training. The stay wasn’t what I expected based on the price.

Room ok air needed updated

Didn't have breakfast.

Clean, courteous staff

Easy check in.

My family and I stayed here for my daughter's cheer competition. The booking info stated free breakfast. However when we arrived we were told breakfast was 12.95 person. The booking price changed by $30 and when I asked for the difference to be applied I was told of I'm sorry that can't be changed. The stay overall was average. Would I recommended this hotel? For the price and my experience no I would not.

Exceptional

Yes

Friendly staff, breakfast, clean room

Staff was very friendly !!

New and clean. Friendly staff. Nice pool and hot tub.

New and clean. Friendly staff. Nice pool and hot tub.

I loved the atmosphere, very quiet rooms, the swimming pool was a perfect temperature. Clean, everything was clean. Maybe the rooms were starting to look a little bit out dated? Like the carpeting. And the only thing about the swimming pool was the floors looked a little slimy. Probably needs a good scrub.

I loved the atmosphere, very quiet rooms, the swimming pool was a perfect temperature. Clean, everything was clean. Maybe the rooms were starting to look a little bit out dated? Like the carpeting. And the only thing about the swimming pool was the floors looked a little slimy. Probably needs a good scrub.

Loved the bunk beds for the kids and the king suite set up I wasn’t a fan of the small sofa bed

The room was extremely dirty. Broken bunk beds, clogged tub, blood on the sofa, dirty beds.

The size of the room, cleanliness and service

Overall nice and quiet

The room was clean, the staff was friendly, and best of all, there is a really nice Italian restaurant within the hotel.

Front check in was amazing. Many features and benefits were explained. Check out was fast and efficient.

The gym and pool was amazing , The evening lady at the customer service desk was very helpful and kind , I wasn’t happy that the room didn’t have a microwave and the refrigerator needed defrosted it had a lot of ice inside the back of the fridge .

Clean room, quiet hallways, & friendly staff. Quick, 1 night stay. Would definitely stay again.

No free breakfast

Very clean, friendly staff, overall great stay

Room was clean, but we experienced some issues with the thermostat. It was very hot in the room overnight.

Loud drinking peaple at the pool and kids thowing toys eveywhere hiting the window

Clean room, which is the most important quality for us! Nice restaurant and staff.

Staff was kind and all was as I expected.

Very kind staff, pleasant at check in and checkout. Room was spacious and clean! Thankyou! Kids enjoyed the pool as well!

Clean, quiet and close to restaurants

Room was clean and inviting!

Wonderful, clean hotel! Great workout room

Clean room, terrible bed average Holiday Inn.

The mother of the deceased child’s mother, sister-in-law, and infant grandchild were locked out of their room. Despite the urgency, no one was able to assist in regaining access, as the manager could not reach maintenance. By the next morning, the room was still inaccessible, leaving the grandmother unable to retrieve her clothing and, more critically, her medications. This delay prevented the family from preparing in time for the funeral service scheduled that morning. The situation escalated to the point where both the fire department and police were called. The fire officials determined the issue was caused by a faulty bolt, and the fire department had to force the door open. Even after this ordeal, the manager, Lee, stated that the guest would still be charged for the room—despite the fact that it was not usable for the duration of their stay. There was additional concerns.. but, this experience was deeply disappointing since this brand promotes family, value, comfort and hospitality.

Everything was exceptional. Only downside was we weren’t told what time breakfast hours were. We checked in late and I didn’t think to ask so we actually paid for breakfast but missed it. It ended at 9 and we came down at 9:20.

Excellent service

Didn’t eat there, location was perfect Handicap room, I’m not handicap

I was charged twice for the room, as of 8/19 I have yet to receive credit for the second charge.

2 adjustments needed in room, nothing major

Excellent stay

Toilet no clean

I'm sorry to say it seemed like the hotel has gone down hill from our visit there a few years ago

Busted springs in the couch. Treadworn carpets everywhere. Very dirty floors around pool. Hot tub empty and not covered. No slippers or bathrobes in room as it promises on website. Very high weekend room rate when the hotel was practically empty!

Didn’t eat breakfast, location was good! Hot tub was broke

Clean and comfortable. Good location! Nothing

My stay was horrible

In town for work and did a 2 night stay. As expected food and drinks in hotel restaurant were over priced but there are plenty of places nearby and the area felt safe to walk around. Overall good location and solid place to stay. Would recommend it to others.

everything was fine

Our room had

Everything was very nice.

Nice, clean hotel, room, & grounds. Love the attached restaurant,Johnny's Steakhouse.

Very nice hotel!

Beautiful, comfortable rooms & loved our meal at Johnny's.

Great clean hotel with a steak house onsite. Stayed here on Valentine's day weekend. Staff was very accommodating and answered all my questions. I enjoyed having the option to get dressed for dinner and being able to walk downstairs to enjoy dinner reservations at Johnny's Steakhouse without having to hassle with the snow and freezing temperatures outside. I would stay here again when Im in town.

The staff was very accommodating for our large group.

Place was nice, staff incredible, food top notch. But….. the bed was really hard. Felt like I was sleeping on the floor. This was a R&R staycation… just needed a little get away.

Staff was amazing

Staff is very nice, clean rooms. Great restaurant for lunch and dinner. I wished they served breakfast off the menu..

This property is nice and clean with the option of different rooms to accommodate your needs. I enjoyed my week stay housekeeping stops by everyday and always checks to see if you need anything. But, if you miss them the front desk staff is quick to accommodate your needs as well. Great hotel and staff. I recommend this hotel for long or short stays if you are in East Peoria.

Booked our stay here by accident, was going for HIExpress. The hotel was lovely, but we weren't here on leisure and the breakfast was $13. I'd rather pay more and have the meal included. We were only here for 1 night, so not long enough to appreciate any amenities. Convenient location.

The hotel itself is lovely and front desk staff were excellent. However there were issues with rooms being too hot. The thermostats did not work properly. I had to get another room and I saw another guest ask for another room as well, as both rooms were at 80 degrees with no way to change the temperature. The second room I got was slightly better but still too warm at 75 degrees, again with no way to change or regulate it. That was the only flaw in the stay. Otherwise the room was clean, quiet and very comfortable.

We reserved two rooms for family coming town for a funeral. There were issues with both rooms including not functioning thermostat and no hot water. We have stayed at this property before and were very disappointed this time.

I saw the hotel staging construction equipment in their parking lot, but I'm not sure where the construction was taking place.

The Italian restaurant is AMAZING. Breakfast was a let down, not that many options and pretty expensive. Better off going out for breakfast. Room was clean, but shower was not pleasant because of very high water pressure.

Overall it was an ok stay ...the bed was uncomfortable, but ok for 1 night and didnt get a chance to enjoy the pool to much...think there was a kids party going on.

Pool was nice. Kind of dirty the first day but clean the second day. The hot tub was out of service. It took 10 minutes of running the shower to get any warm water then was never really hot. The mattress in the pullout couch was so thin t our kids couldn’t sleep on it. All the springs poked at them. They weee able to sleep in the couch though rather than the pullout mattress.

It was dirty! Somebody please deep clean the hallway carpets. Stains everywhere

The a/c wouldn’t allow us to turn it down and we asked and they said there was a cap on how low it could be. It was beyond hot in the room and could barely sleep, wouldn’t allow us to switch rooms since I didn’t book directly with the hotel.

We had a good stay. The hotel lobby is very impressive. The front desk staff was very friendly and accommodating. The hotel is located close to shopping and the highway, so it's very conveniently located. Overall my room was okay but the bed was not as comfy as I'm used to at an IHG and the housekeeping did not come to our room after we requested it and it was confirmed it would happen. We left for the day and came back to an unclean room. I called the front desk and they were very accommodating and brought up some extra towels but the extra towels were a bit dingy. When housekeeping came the following day they left some used bedding in a corner of the room and did not leave extra towels but did leave a note saying to reuse our towels. There was no complimentary water as I am used to in IHG hotels. I do recall upon check in the gentleman at the front desk inform me that this particular IHG was considered a boutique IHG. Not sure if this has anything to do with the services but I think it's worth mentioning. The undersides of the cushion on the sofa sleeper also had some minimal staining.

Very accommodating and proactive with our room due to a problem with our original room selection.

Very nice hotel.

Easy and friendly

Clean place

It was very loud due to a wedding party. We were in the 6 th floor and can heard the music from the 1st floor party room, not very good sound proof. Also we had someone vaping in our floor and not a good smell. We waited to see if they would stop but after 30 min it kept going strong. We ask if we could change rooms and we had no problem.

The room was clean and the bathroom

No complaints here! A great place to stay on the East side of the river. Nice rooms, and great restaurant on site. Very clean hotel.

The stay was great for my Holy Ghost Party. The suite was big enough for all of us to fellowship eat and to pray and speak the word ...this is a room to purchase for comfort for stay .

Great hotel! Staff was so nice and friendly! Would be amazing with updates in rooms

Nice staff , convenient location .

I was so excited to stay at this location, but I probably won’t be back. Once we got to our room I needed to use the restroom. When I lifted the seat I was greeted with a turd from either the previous person in the room, or the cleaning staff since I know they didn’t clean the room. There was crumbs all over the floor, tape and marks all over the walls, caked on fingerprints and smears on all the windows, mirrors, and doors. Stains on the floors and chairs, even food stains on the bedspread (luckily I always bring my own blanket). The lobby was beautiful, and we loved the room. Just wish it was cleaner.

Wonderful clean

Hotel is beautiful! Rooms were quiet and comfortable. We even had a chance to check out the pool. However, i did find someones sock that was not ours in the room. Thats my only complaint.

The staff here is amazing. They were all so friendly and went above and beyond to make us feel welcome. We will definitely come back here.

Beautiful property and room

But I paid for a king suite and the fridge was leaking water on everything inside and the AC did not make the room cool enough even on the coldest setting. The bed was also too firm and caused back pain.

WASN'T EXPECTING TO HAVE TO PAY FOR BREAKFAST BUFFET. All other hotels on this trip had a free breakfast buffet, and many of them were better than this one. Wait staff was excellent.

This is our go to place when we visit our daughter. We love it!

Great hotel and location. Great staff.

The inside lobby area is beautiful and Johnnys Italian Restaurant on site is great. We were disappointed that there wasn’t room service or complimentary breakfast. The hotel is right beside a large shopping area with many stores and places to eat.

Nice and clean hotel. We called for extra towels and they were delivered promptly to our room.

Everything was PERFECT!!! NICK IS THE BEST!!! My boyfriend and I was there for the comedy show. He made us feel extremely comfortable and he was very welcoming. Because of him, we will definitely be back. We really enjoyed ourselves and Nick made our weekend even better. Thank you Nick for your sense of humor and amazing personality. The food suggestions were a HIT. WE ATE VERY GOOD.

Only had one person working in the dining area, who was very friendly or helpful. Paid for the breakfast and not worth the money.

I enjoyed using their Tesla charging amenity, all 4 charging stations were in use at night and it’s wonderful waking up to a full charge to hit the road again

Very clean hotel and in a nice area. Lots of stores and restaurants around near by.

Very nice clean property.

Clean.

The best stay we’ve had in a long time! Great size pool and hot tub for the kids. We loved the kids suite with bunk beds.

Front desk and restaurant staff were outstanding, very personable and professional. Room was very clean and comfortable. The heating unit was a bit on the loud side but that was minor. Great stay!

I had a pleasant experience staying at the Holiday Inn in East Peoria, IL.

All good

Cleanliness, great location and very friendly staff.

The staff was great and helpful, great Italian steakhouse that I had for dinner. The breakfast buffet was diverse and very good. I enjoyed the pool and hot tub, and then the fitness center. Everything was very clean and well take care of.

Friendly staff, rooms are very nice

My bed was rock solid. Just an unpleasant experience

Didn't have a room when i got there hottube was not clean

Nice restaurant

An enjoyable stay with very good service. A very nice, clean room. The in-house restaurant was very good. Just some observations: the main entrance door was out of service making it more difficult to bring in luggage. The shower had great water pressure but the flow could not be adjusted resulting in needlelike droplets which was uncomfortable.

Very clean and comfortable. Was disappointed that the restaurant needed reservations to dine in. We ate at the bar. The food was excellent.

If only we had more time to use the fitness room. The pool is great and the water is actually heated. The beds are comfortable and the rooms are larger than usual. The rooms are little dated and the walls either need cleaned or painted. The rooms don't offer USB plugs which was a disappointment because we no longer travel with the USB adapters. Water pressure is amazing. Overall very nice hotel.

Excellent location; friendly, efficient staff; comfortable room & bed; ice/vending on same floor as room; free parking; decent wifi; good coffee in room. I prepaid for breakfast but no one ever mentioned that breakfast ends at 9 am. I missed it.

The room was spacious and clean. The restaurant food was excellent.

Excellent Hotel

Easy check-in. Room was clean when we checked in. Did not hear other hotel guests at night. Did not hear any road noise from cars in the area. Easy access to the highway or restaurants and shopping.

Excellent stay

Great hotel

We had a wonderful get away for our 35th anniversary & highly recommend this hotel! Our dinner at Johnny’s Italian Steakhouse and the breakfast buffet the next morning were superb!

The check in was quick. But, The room was dusty. Coffee pot in room was dirty. No coffee in lobby in the morning. No food on the buffet from 910-10. When it should run until 10. The service was not that well. Had to ask for things several times as far as a beverage and cutlery. This caused a huge wedge in the flow of our day. Very disappointing for the price we paid.

Good place to stay

Very clean. Food at the restaurant was excellent. Will stay here again.

There was an extra 50 dollar charge when we checked in. Was told when we checked out it would be back on our account. You should be letting people know when they book they stay. 24 hours later....I still dont have the refund!!!

It was clean and staff was really helpful. Had to call maintenance and they showed up super fast.

They need to clean the refrigerator and the pull out bed had chips and crumbs all in it. And the last time the phone got whipped off that also was dusty.

We have stayed at this property many times. This is the 3rd time I have been double charged . By Expedia and then the hotel. The hotel then likes to take their time to refund the paymeny they took. That is after they argue on the phone we were not overcharged, our refund was already processed, etc.

The property and staff were very nice! A little pricey though.

It was a nice hotel

Good hotel. Good location. Breakfast was disappointing since we paid extra and it was free buffet quality. We’ve stayed here a few years ago and I’m the breakfast was fresh and delicious. For an extra $20 per night for two adults it just was a let down.

Great area, lots of available parking and very clean.

Always clean and very comfortable beds and pillow!!

No water in lobby. 90 * out. Had to ask for fresh coffee. Staff hangs out in back office instead of manning desk.

The young lady who checked us in did not seem to like her job very much. She gave us no information about breakfast, pool, wi fi, etc. She did not smile at all, and I could see that because she did not have a mask!

Good experience!

Room was great and facility was pretty clean (could tell they don't clean behind the barn door in the bedroom). The most frustrating part was breakfast. We purchased the breakfast option and at NO point were we told breakfast was done at 9am. We went to the desk to ask how to use the little slips of paper we were given and the front desk guy told us to go to the restaurant and give it to the hostess only to be told by her that breakfast was done at 9am; it was shortly after 9am that we went down. The breakfast times are not communicated anywhere and it costs $11 a person. On top of that I feel like he should've known this and not sent on a bit of a wild goose chase. Ultimately I was refunded for the breakfast vouchers which I appreciate but the process for the usage of the breakfast coupons is NOT well communicated and that process needs to be updated. As simple as putting it on the little slip of paper they give out would be perfect! I would stay there again, I just hope they update this particular process for future guests.

Great stay , easy check in , friendly service

Decent stay, but room was in poor condition. Several mystery stains were present on the floor, couch, doors, chair and bed. Staff was helpful, but unmasked.

Everyone nice

We are enjoying our stay.

The gym was top notch however!

Breakfast has only buffet available. Staff was very friendly but the room wasn't very clean. When I left I noticed a bunch of locals going into the hotel in bathing suits so that's likely to be a problem for anyone trying to use the pool. Word to the owner- put eyes on your property.

Clean and professional

It was very well kept up very inviting

Wished free coffee was hot/available - wished floor one the room is not carpet - very comfortable bed- great room with stove and big fridge for longer stay - FYI limited kitchen supplies/amenities - didn’t see an attendant right away when we arrived - close to the River - close to the Bradley university