Hampton Inn & Suites LAX El Segundo

The woman who checked me in (evening of 6-14-26) knew that we were going to miss the breakfast. So she gave us two, to-go breakfasts. That was such a sweet gesture and made our short stay so nice.

Very nice place and in a central location

Easy to find. Good location. Parking on site and good customer service. Good breakfast. Only 1 trash can in the room.

Clean room, easy parking access and friendly staff

Great hotel and great food

Clean and comfortable. Great location and great parking. Breakfast was hearty. Staff was very helpful. Room was nice and easy access to garage area. There was a nice bar adjacent to the breakfast area as well and an additional coffee bar that was available all the time. Would definitely stay here again.

Superb

Very good

The rooms were very clean and the staff was very accommodating. There were some items in my hotel room that were broken like the toilet paper handle but otherwise great room and close to airport. Keep in mind you will have to use multiple stops/transfers for public transpo so best to rent a car if you don't want to wait for bus or train arrivals. Quite far from where I wanted to go but that's more of a location issue than the hotel itself. Otherwise I liked my stay regardless

Location is near the airport The bed made a lot of noises super squeaky

Good place

Great experience!

Pleasant

really hard to find parking

It was clean good area nice room too

Exceptional

Location. Security. Cleanliness

Free breakfast is very good to start your day!

I stayed here the night before my flight. It was the perfect location. Hotel is clean, staff is friendly, bed is comfortable, breakfast is included. It was only a ~7min drive to the airport

Property needed some general maintenance, customer service was alright the only good thing was the breakfast buffet

Clean room and good breakfast

Clean

Just parking wasn’t good was locked out of hotel had to call front desk to come open the door for me to get inside Parking lot was over rated and confusing

Just parking wasn’t good was locked out of hotel had to call front desk to come open the door for me to get inside Parking lot was over rated and confusing

Convenient

Superb

We generally love to stay in Hampton properties but were disappointed in this one. The staff were not accommodating (including the manager), the decor felt very basic, and we waited far too long to get out of parking lot while needing to get to airport. A manager had to resolve the issue with person up front (and long time up of customers waiting to get out). Compared to our stay at a competitor property 2 nights prior, this one was a disappointment. Wouldn't stay again.

Not clean.

Little be noisy

Everything No shuttle from airport

Everything No shuttle from airport

My only complaint is that the shower over flowed bad other than that it was clean the wall paper is bad .

Very good

Great for one night stay after long flight

Very clean

Building was under “active interior renovation” leaking fire sprinklers, dirty carpets even in rooms. Reservation was garden tub with shower. Had a room with old scaling shallow tub. Room was stuffy with dusty/old smell no filtration. Thermostat was fixed at 68 degrees with no option for fan mode, no ceiling fan in room either. No parking at the hotel was available, made to park in neighboring garage by hotel management- “the businesses are closed on the weekends so you won’t get towed for parking there” then continued to charge parking fee. Just an awful experience all around and will not return to this hotel. Would not deserved even 1 star realistically.

Everything...I need to book another stay for Wednesday the 20th can u help me?

Everything...I need to book another stay for Wednesday the 20th can u help me?

Providing shuttle service to and from LAX should be provided.

convenient location with helpful staff

Thanks to Wendy for checking us up early . Great service and for the breakfast too !

Everything was great, very good breakfast and the staff were very helpful

Nice area

M

Location is located very close to LAX. Staff was very kind and accommodating. Breakfast options were great considering there is no additional charge for breakfast. Please note that it is $30 a day for parking, however it was very convenient because of the in and out privileges and it was covered parking below ground. I would recommend this stay for the clean rooms, kind staff and proximity to LAX.

I would like to thank you all for all your hard work. See you next time.

Exceptional

Convenient, clean, nice breakfast and staff was accommodating! Parking fees are outrageous these days!

Ease of check in. Friendly staff.

Convenient, clean, nice breakfast and staff was accommodating! Parking fees are outrageous these days!

Clean room, kind staff

At clerk at check in was not very informative, I had to ask about parking and,

Tonight was one of the most stressful and disappointing experiences we have ever had with a hotel. My elderly parents had fully prepaid for their room, arrived late at night exhausted after traveling, and were denied check-in simply because they could only pay the deposit in cash. We understand that hotels have policies, but what shocked us was the complete lack of humanity and basic compassion from the staff. Instead of trying to help, offering alternatives, or even allowing them time to book another place safely, the front desk staff treated them terribly. The woman at the desk was extremely rude, dismissive, and borderline harassing toward two senior people who were already under a lot of stress. My parents were left standing outside in the middle of the night, frightened and humiliated, despite already paying for their stay in full. This was not just “following policy” — this was inhumane treatment. There was absolutely no empathy, no professionalism, and no attempt to help vulnerable guests in a difficult situation. My mother and father experienced enormous stress before an important upcoming trip, and no elderly people should ever be treated this way by hospitality staff. We are deeply disappointed and honestly heartbroken by how cruel and unprofessional this experience was. Tonight was one of the most stressful and disappointing experiences we have ever had with a hotel. My elderly parents had fully prepaid for their room, arrived late at night exhausted after traveling, and were denied check-in simply because they could only pay the deposit in cash. We understand that hotels have policies, but what shocked us was the complete lack of humanity and basic compassion from the staff. Instead of trying to help, offering alternatives, or even allowing them time to book another place safely, the front desk staff treated them terribly. The woman at the desk was extremely rude, dismissive, and borderline harassing toward two senior people who were already under a lot of stress. My parents were left standing outside in the middle of the night, frightened and humiliated, despite already paying for their stay in full. This was not just “following policy” — this was inhumane treatment. There was absolutely no empathy, no professionalism, and no attempt to help vulnerable guests in a difficult situation. My mother and father experienced enormous stress before an important upcoming trip, and no elderly people should ever be treated this way by hospitality staff. We are deeply disappointed and honestly heartbroken by how cruel and unprofessional this experience was.

Tonight was one of the most stressful and disappointing experiences we have ever had with a hotel. My elderly parents had fully prepaid for their room, arrived late at night exhausted after traveling, and were denied check-in simply because they could only pay the deposit in cash. We understand that hotels have policies, but what shocked us was the complete lack of humanity and basic compassion from the staff. Instead of trying to help, offering alternatives, or even allowing them time to book another place safely, the front desk staff treated them terribly. The woman at the desk was extremely rude, dismissive, and borderline harassing toward two senior people who were already under a lot of stress. My parents were left standing outside in the middle of the night, frightened and humiliated, despite already paying for their stay in full. This was not just “following policy” — this was inhumane treatment. There was absolutely no empathy, no professionalism, and no attempt to help vulnerable guests in a difficult situation. My mother and father experienced enormous stress before an important upcoming trip, and no elderly people should ever be treated this way by hospitality staff. We are deeply disappointed and honestly heartbroken by how cruel and unprofessional this experience was. Tonight was one of the most stressful and disappointing experiences we have ever had with a hotel. My elderly parents had fully prepaid for their room, arrived late at night exhausted after traveling, and were denied check-in simply because they could only pay the deposit in cash. We understand that hotels have policies, but what shocked us was the complete lack of humanity and basic compassion from the staff. Instead of trying to help, offering alternatives, or even allowing them time to book another place safely, the front desk staff treated them terribly. The woman at the desk was extremely rude, dismissive, and borderline harassing toward two senior people who were already under a lot of stress. My parents were left standing outside in the middle of the night, frightened and humiliated, despite already paying for their stay in full. This was not just “following policy” — this was inhumane treatment. There was absolutely no empathy, no professionalism, and no attempt to help vulnerable guests in a difficult situation. My mother and father experienced enormous stress before an important upcoming trip, and no elderly people should ever be treated this way by hospitality staff. We are deeply disappointed and honestly heartbroken by how cruel and unprofessional this experience was.

Clean and a good location Bar closed at 11:00 and could have stayed open. Also on the top floor there is a loud hum that comes from the roof.

It was great one night stay

Room was comfortable, clean and staff was very friendly It did not offer an airport shuttle as was stated when I booked online. The extra cost of transport to the airport and car rental was not expected. The menu was lacking both at breakfast and bar

Room was comfortable, clean and staff was very friendly It did not offer an airport shuttle as was stated when I booked online. The extra cost of transport to the airport and car rental was not expected. The menu was lacking both at breakfast and bar

Good

Superb

Everything was fine

Great stay

The parking situation was horrible. We had to drive around for an hour waiting on a parking spot. They don’t offer enough parking for the number of rooms they have.

Exceptional

Breakfast was just ok.

The staff were helpful and very accommodative.

Good breakfast, quiet room and clean.

Close location to LAX, comfortable beds

Check in was fast and easy, the room was clean and comfortable, we requested for 3 people and sofa bed was not made but that was not a big deal, still enjoy the stay and had a great night of rest.

Clean room, quiet, great location. Only wished they had a shuttle to the airport.

Exceptional

Check bedsheets, ours clearly were never properly washed or won’t changed. Also a very strong BO odor that never seemed to leave.

Super breakfast - now they have plant based sausage. Best part of the stay. Very clean and the shower actually had good hot water. Shuttle to or from airport would be nice - expensive to get there if you arrrive in rush hour. Round trip fm airport was about 30% of the cost of the room. Trump oil was the cause.

Shuttle to or from airport would be nice - expensive to get there if you arrrive in rush hour. Round trip fm airport was about 30% of the cost of the room. Trump oil was the cause.

High marks for cleanliness. Friendly staff. Convenient location for LAX. Free breakfast was better than I expected. Restaurant rather basic.

Everything was perfect!!!

We loved this hotel! It was so close to the

Good breakfast, good parking ( $30 per night)

Huge relief after earlier part of trip in a dumb hipster motel

Superb

Our room was clean, breakfast was great with lots of options, & the pool was my daughter’s favorite part. I loved how it was enclosed and felt very safe through our whole stay. Parking was great too even though it was $30 a day. Our car was safe in a parking garage. Overall, we would stay here again!

The most powerful water pressure at any hotel, the shower was awesome!

Exceptional

Fire alarm ran off at 2am. Fire in one of the hotel rooms. We had to run down the stairs. Several fire trucks on site. We waited for over an hour outside the hotel. Some guests had to change rooms. No staff explained to guests what happened.

Very good

Very clean rooms and common areas Convenient secure well lit parking Very friendly and helpful front desk Wide variety of breakfast options Little to no airport noise

Our room was immaculate. Front desk staff was kind and informative. The adorable lady who worked the restaurant/bar on Saturday night was the best! I’m sorry I don’t remember her name, but she treated us like gold! Meant a lot to my son and me.

Room had a musty smell (complained but not fixed during our stay), sticky floors, clogged sink (which was fixed once complained), broken toilet paper stand (pretty annoying), wear and tear on the furniture and vanity. In general felt that property could use some work. Parking at $30 per night is frankly rip off with every parking in the adjoining properties varying from $10-$15 per night.

Staff friendly, free breakfast good, hotel central and easy to get around! Will stay again for sure! Pet friendly!

Slightly more fresh breakfast options would be nice. The bananas are always out immediately when restocked.

Rooms clean, breakfast was good. Staff was friendly and courteous

Location Room wasn’t ready. Had to wait two hours because the carpets were wet

Property is very neat it was not what we expected Nothing. Everything about the hotel is excellent

Yes

Good experience

Very secure. Can't go to any guest floor unless you have a key card. Safety is always a plus. Gym and pool were nice amenities as well. Unfortunate there was no personal microwave in the room. But, there was one available in the lobby.

Yes perfect

Clean room, friendly staff, easy accessibility. Only complaint was the bed and pillows.

Breakfast wasn’t too bad. They offered a waffle-making station with different flavors, multiple drinks available, good proteins, and carbs. Definitely better than places that offer the bare minimum. The staff was friendly, the room was fairly clean except for a few little spots that were missed. Other than that, the stay was great.

Indoor pool, central location, safe parking $30, clean hotel inside and out. Nice staff from check in to check out! Breakfast good quality.went for concert at SoFi

Air conditioner in the room was very noisy so I had to turn it off at night to sleep. Room got a bit warm which made sleeping a little difficult.

Excellent Hotel conveniently located 2 miles from the Airport. Staff were amazing and very professional.

Room was very clean, spacious and staff were friendly. I recommend this property, especially for families. It is very close to the beach, food and the airport.

Amazing

Nicest kitchen staff ever! Even though we were a little late they let us graze for food. Front desk a little slow on the uptake: could t find my Hilton Honors account or credit stay properly.

Will stay again.

Had a great experience but had issues trying to exit the parking lot when checking out. Attendant couldn’t get the gate to open.

This hotel is perfect for a nice trip. I loved how easy it was to park my car and that it came with free breakfast. I would definitely stay here again!

Comfortable and clean. Easy to get to from the airport. Nice pool!

Tty

I LIKE EVERYTHING

Everything at this hotel met our expectations. Breakfast was very good. The dinner lodge was excellent. The lady that served us was Great. Her cooking was excellent as well. She made a delicious margarita! If and when in California again in this area, this is where we will be coming back to stay.

Nice variety of breakfast items which were tasty.

Location close to the airport but not as busy as Century Avenue. Easy access to freeway on ramp. Big exercise gym. More than I expected and an indoor pool. Rooms are spacious. Decor is starting to look beat up and worn down. My room faced the street and it was difficult to sleep without ear plugs.

Super clean, easy access and safe N/a

The rooms were very clean and they were dark. I did not like this property. The lobby was the best thing in the hotel

Nothing. Didnt get there. No consideration of confusion in booking room there. Request to refund denied

Welcome drinking water in room would have been helpful. Parking fee is exorbitant

Comfy beds. Plenty of room. Great shower. Close to airport. Helpful staff.

The room was fine, bathroom wasn’t super clean. Appreciated the free charging! Breakfast was fine too and staff were friendly. I also liked that I could text them questions!

Everything was very clean. Bed and pillows were like sleeping on a cloud. Staff was a cut above the rest.

Balcony had a nice view. Room was clean upon arrival. Glass windows make for a beautiful view of sunset and a lot of light in the morning. Staff was also very friendly during check in.

Very clean, conveniently located near airport. N/a

Clean room. Good breakfast.

Easy Check in. Very nice reception. Clean rooms.

Food was very good ? Like everything

Everything was great !

The Bar was good food and bartender. Room was clean. Hotel quiet and easy to find.

good

good

good

goood

The fruit was good. The coffee was terrible.

ok

Sofa bed was poor. Felt springs not enough cushion

Room was spotless, service was amazing and omg the breakfast was everything

Good

perfect perfect

good good

The pricing was very reasonable.

Good clean helpful staff

Hotel could be cleaner.. especially those carpets need to come off.. overall decent and recommend if you need a place close to the airport

Overall a great stay.

Very nice one night stay! Nice staff, good room and beds. No problems! Enjoyed the breakfast offering and all day coffee!

Na

all the staff were amazing. professional, polite, and helpful.

Nice hotel

Close to the airport and clean hotel. Good breakfast.

Accommodations was horrible amongst other things with our stay.

Staff is friendly and helpful. Thay all went about and beyond to make our short stay wonderful.

Everything Is great!!

Clean room and the amenities were great. We just missed the microwave in the room.

Wendy at the front desk! She was awesome and helped me as I had to change my plans and shorten my stay in LA in order to get back to Texas before the inclement weather. You should give her a raise in pay!! She was very nice & sweet. I travel a lot for work and she is right up there with hotel staff who I remember for good quality customer service!

That night, I barely slept. I kept waking up every hour, worried that something similar could happen again. I did ask for the parking fee to be waived, and while that was granted, I feel that given what we went through, more consideration should have been offered. I had to ask for any compensation myself, which added to the disappointment. Because of this experience, I now feel hesitant about booking another stay with Hilton. I will think twice.

Overall a great stay. Staff was super friendly, had great amenities and didn’t need to leave the hotel if you didn’t want to. Room was okay. Only issue was the spare bed in the bedroom was dirty and the sheets weren’t changed. But over great place and super convenient and comfortable

Clean, quiet, very close to LAX airport.

I’ve had better beds at a fleabag motel along a rundown desolate highway in the middle of nowhere USA. It was most uncomfortable, noisy, and stained mattress I’ve ever seen in a hotel.

Great

Clean room, great staff!

When we arrived to check in, the hotel was overbooked. I had to wait in the lobby for an hour along with several other people. They let us know that we were going to get a walk letter, which meant that they would send us to another hotel but there was only one person at the front desk And his computer kept giving him problems. They were able to clean a room and we were able to stay there, but then when we went to park our car, there were no more hotel spaces available. The gentleman at the front desk allowed us to park in a red curb area, which was OK, but it did make me nervous that my car might get towed. Overall, not a good experience.

clean and comfort

Nice.

Friendly staff and great breakfast.

A very adequate hotel if you are transiting to airport. Nothing to race about

Good breakfast

Staff was courteous. Room was clean.

The room was spotless and truly lovely, making us feel right at home from the very beginning. We enjoyed a delicious breakfast, and the check-in process was quick and hassle-free. I especially appreciated the warm welcome with an early check-in. Since our stay was just for the night, everything went smoothly, and we have no complaints.

Nice hotel, kind staff and decent breakfast. Coffee available all the time was good.

We had to catch a super early flight and we chose Hampton because grab and go breakfast would be available. When we got to the lobby, we observed staff splitting up the bags amongst themselves and when we asked for one they said there were none left. Mind you this was at 430am.

Good selection on breakfast; hotel reception area is spacious. Elevator flooring has broken floor. A nice hotel that cant maintain a safe looking and clean elevator; looks like 2 star hotel. Bedroom spacious but again there are hints of low maintainance: peeling paper wall in the washroom, glue on old installation not removed. It is a nice hotel but maintenace seems a low grade service. I hope whrn I come back, the elevator floor is changed.

Everything is great

Everything

Everything was good, parking the room breakfast, staff everything good.

Service front desk didn't have my information correct on the room.

Clea

Lot of items was not available coffee cup, bread, tea some of the item . Also one of the person in reception rude.

Clean room. Staff was efficient and present. Breakfast had variety and decent quality. Shower was fabulous. Paid parking is something to know, but common for the area. That was really the only downside. The location near airport and SoFi was good for our needs.

The staff was very helpful.

Clean hotel, friendly staff, and great breakfast!

Facility clean and new.

Clean and courteous

We were not able to stay for breakfast but I’m sure it was god as always

Room was pretty good, but the linen was quite old.

Nice check-in and comfortable clean room

Greatest

Easy access from room to lobby and parking via elevator

Great customer service and also excellent breakfast!

We loved the hotel! Excelent for families.

The shower was not working, the sink was clogged and the hand soap dispenser was empty. We contacted the front desk and they said the maintenance will be there in an hour. We couldn’t wait an hour so we left without showering or even washing our face. They promised full refund however my credit card is not showing any refund. I have video

Good breakfast

Everything about our past stay was great the amazing staff the clean room the great breakfast . Unds down one of our best stays yet. Thank you everyone

Was a wonderful stay

Room was clean. Beds were comfortable. They made a lot of noise though, like the bed frames were loose. Used it as a place to sleep between flights. Did the trick.

Cleanliness, friendly staff, and location

Clean room, friendly staff and comfortable bed

Great

I didn’t like the service and they charged me for the parking I wasn’t told, I supposed to be treated like a guest not visitor, they provide cleaning service if we ask within 24 hours of anticipated

No airport shuttle provided even we were assured there was one on your website . The Hampton is 1 mile from the airport with no shuttle

I arrived to check in around 11am after an early morning flight. The man at the desk said “Even if the room is ready there will be a $75 early check in fee”. I’ve stayed at several Hampton Inns before, not to mention other hotel chains, and have never been charged or presented with an early check in fee. I refused to pay that so I had to go kill time for 4 hours prior to trying again at 3:00.

It was Ok. Staff was nice, but. Be aware No shuttle to the Airport. Shower floor is bad designed so when someone showers the whole bathroom floor gets flooded. It looks outdated in some areas. If you have a car, parking has an extra cost.

Great place

Clean rooms, nice showers, good breakfast, great staff

Good experience overall

Friendly staff and great proximity to where we needed to be.

Just take longer than expected to do the check-in

The staff was very professional and courteous. I got a thorough check in and had a great encounter with the woman at the lounge, where I picked up dinner the night I checked in. The room was clean and very quiet, even though it is right next to the airport.

Very clean rooms

Wonderful stay

Very quiet from properly sealed doors and windows. I am at another hotel and the doors have a gap at the bottom and the windows are thin. Not an issue at Hamptons. Small, quiet and clean. The happy hour is $2 off drinks and two items - so not that great but ok if you don't want to tack on uber fees to HR elsewhere.

Amazing service and most comfy stay.

I really enjoyed my stay. The staff was friendly. The room was very clean. I like the fact that there was a small refrigerator was in the room. I wish there was a microwave but a microwave was available outside the room. The only thing I didnt like was the $30 a day parking fee. $30??? That fee per day to park at a hotel I am staying is insane. I recommend the hotel for the cleanliness, the friendly staff, indoor pool and gym. I definitely recommend this hotel.

Clean lobby and rooms

Clean, comfortable, good breakfast and close to the airport without being too close.

Staff that checked us in was courteous and cheerful (even at 1am!)

Room was good sheets don’t fit but the staff are awesome

Very nice room and Libby area. Staff was extremely helpful.

Staff was courteous, helpful and professional

Dana was a standout. We got bumped from an international flight and had to pivot. She was a ray of sunshine on a bad day.

A great last minute stay. Staff was very friendly and helpful. Room was clean and comfortable. Breakfast was lovely.

The room was very clean and the staff very courteous.

Fresh food, many options for adults and kids! Biscuits were great

Very clean and spacious rooms. Staff very efficient and friendly. Breakfast was pretty good as far as options. Parking was easy and secure. A really fair price for all these things, and so close to LAX airport. Would stay again, no question.

Spotless room, friendly staff

Friendly staff.

Staff was fantastic, food was fine rooms are small but what a great location

Near airport!

Had a wonderful room and no problems or complaints. Staff was very kind and helpful. Just got busy at the desk at time of registration due to lack of support. Thank you for all your assistance.

Super comfortable beds

Be sure to get a parking gate pass before going out to your car on checkout day.

The check-in was extremely slow, with only one employee (Adrian) working. He seemed completely unprepared and unfriendly, providing no information about breakfast hours, Wi-Fi, parking, or housekeeping services. On the second day, we requested room cleaning before leaving in the morning, and the front desk staff confirmed it would be done that day. When we returned at night, nothing had been cleaned — not even the trash or towels. When I asked about it at the reception, the same employee, Adrian, responded rudely and blamed me, saying it wasn’t scheduled and that guests should know the hotel’s rule of booking housekeeping 24 hours in advance. Ironically, he was the same person who checked us in and never mentioned that policy. Another terrible point is that some rooms have a connecting door in the middle, so there is no sound privacy at all. We could hear everything from the next room as if the people were inside ours. Breakfast was also disappointing — very limited and poor quality. They didn’t even offer basic items like scrambled eggs or bacon, just a processed omelet served every day.

Good hotel

Perfect location and friendly staff

Breakfast was good, they just had a hard time keeping everything stocked up. But they were working hard to keep up.

I cant believe that expedia let me down and the whole situation was awfull. Expedia did not get my booking reserved and even though i confirmed the booking i arrive to the hotel and no reservation showed so i was being charged full friday price did not stay and went elsewhere poor service all the way around

The rest very good

Great stay except that the pull out bed was not clean, found some m&m candies on the couch, fitted sheet had stained. Front desk informed and housekeeping came right away to clean the bed.

Rooms were clean & the provided bathroom amenities (shower gel, shampoo, conditioner, body lotion & liquid hand soap) smelled amazing!! Customer Service was friendly and very accommodating, especially when we wanted to extend our stay and remain in the same rooms.

Stayed there 4 nights. Clean and had no issues with the room. Breakfast buffet was good too.

Would recommend to others.

Very quite rooms with super comfortable beds and close to walk to everything you want to see in Santa Monica

Only wish the rooms were sound-proofed. Not noise from the airport, but other travelers were especially noisy.

Clean rooms, friendly staff especially bartender

The hotel was adequate for location and price range

Breakfast was great, staff was very friendly, comfortable and clean rooms. We would definitely stay again. Location is perfect if u need to be close to LAX

Wasn’t happy

Clean room and reasonable price.

Worst decision of my life , worst hotel to stay … nothing works in their hotel. Too much noise in the hotel , you will never be able to sleepz

There were bugs crawling on the wall and went into a crack. Called front desk they said come down we will give you another room. Our room was a disability room and we for the same. They did not give us a Disabilty room. And we had to live our stuff. I would never recommend that location.

Clean Room

.

Room 212 has great water pressure and heat for shower. Every room here is comfortable and clean. Just noticable difference is this rooms shower/tub pressure and water temp was amazing. Room 301 shower only not near as good pressure and temperature.

Was awsome

Excellent short stay!

When I checked my email, I saw two messages from the hotel: the first confirming my booking, and the second—sent just two minutes later—stating that they had discontinued their shuttle service as of 1/1/22. At that point, I immediately contacted Expedia to cancel and ended up taking the Westin shuttle and paying for a room there instead. Expedia reached out to the hotel, but the hotel refused to issue a refund, claiming the information was on their website. However, I booked through Expedia, where no such notice was clear, and I had every expectation of a shuttle. Had I known otherwise, I never would have booked. If possible, I would rate this hotel zero stars.

Everything was good

That said, the rest of the stay was great! The room was clean, modern, and comfortable. We had a small issue, but Nattamon helped us through text, which was quick and efficient — really appreciated that. Breakfast was a highlight with lots of options: cereal, oatmeal, waffles, and a hot spread with eggs, bacon, and potatoes. Everything tasted great. Overall, a solid experience and I’d definitely stay here again.

The front desk staff did review any amenities except payment for parking and how to use the keypass for access.

The hotel staff were outstanding! The rooms were quiet and parking was secured from general population. Great breakfast spread and very comfortable stay! Would stay here again!!

They mentioned me problems with the system. It was midnight, I was so tired and my flight was next day early. And when it was solved they wanted I pay the parking. I usually host in Hampt

Upon checking in, we were caught off guard by the security deposit that $30 a day parking comes out of. The rest is refunded after checkout. The staff was very helpful and courteous. We had an issue with the room's nightstand outlet not working to charge our phones and the front desk staff moved swiftly with placing us in another room. The room attendants were very nice and helpful with supplying linen when requested. There were no bathroom fans or overhead sink lighting in either rooms but the hot water and pressure worked great. The breakfast was also good for the most part.

Clean and safe room for this budget. Liked the warm and welcoming breakfast.

Nice place clean rooms, great staff, tasty breakfast. I'll definitely stay again.

Excellent stay. Friendly welcome from reception staff. Clean room. Good breakfast options. Not sure about paper plates and plastic cutlery but that would be my only suggestion for improvement.

Parking is an extra $30 which i had not realized, why not include it in the total price?

Nice and clean restroom. We arrived early and the lady at front desk helped us to check in very easily and quickly.

Nice, comfortable place to stay for couple days.

I love it

Staff was responsive - answered my queries quickly & clearly

Nice!

Check in personnel was not friendly, did not explain housekeeping requirements (must request 24 hours in advance), not breakfast hours. When I requested housekeeping for next day, I was assured it would be done. Came back to a room where no housekeeping had been done. Front desk was dismissive of the error.

Nice variety for breakfast and delicious street fish tacos!

Our room was never cleaned/replenished our whole stay, pool was out of service the first day. Staff did the bare minimum

Great area, clean and is closed to the airport.

The staff were friendly and helpful. The room was clean and comfortable.

The dining options are limited.

Honest staff

Laundry and the proximity to restaurants.

Loved it. Definitely will stay again. Very clean room.

You should not have to use your room access card to exit the parking.

The bed and pillows are very comfortable and the room and bathroom are very clean. 👏👏👏

Stayed here overnight for the first time while attending a concert at the BMO Stadium! My family and I will definitely stay here again! Comapred to other hotels, Hampton Inn & Suites LAX El Segundo offered complimentary breakfast with a nice selection. Indoor pool was nice but unfortunately we didn’t get to take advantage of. Brought our own shampoo/conditioner/body wash/lotion and ended up not using ours because bathroom amenities smelled nice and used them instead! Overall cleanliness and convenience of parking and location felt safe which is a plus!

I stayed here in a King Suite with my daughter for a concert and ths BMO. All the staff I encountered was really friendly and helpful. I was worried it might be noisy being so close to the airport, but I didn't hear a single plane. The room was spacious and very clean. I was able to watch tv on one side while she relaxed/slept on the other side. I have a Sleep Number bed at home and the bed here was very comfortable, no back issues for me in the morning. I'm pretty sure the rooms are sound proof too which was nice. The amenities looked great (gym, pool), but we didn't use them. The breakfast buffet was decent, had plenty of options, kept restocked, and it did the job. Check out was at 12pm which I loved and upon exiting the facility, if you make a u-turn, there is a grocery store down the way and PLENTY of food options along that road. The only thing that I did have a small issue with was the parking. It was full and the only spots that were available weren't parkable because oversized Trucks/SUVs, but the woman at the front desk was really kind and met me down in the parking structure. Where she showed me a makeshift spot I could park, so it ended up being fine. If you find yourself in the same predicament, just be nice and ask for assistance. Oh, and the parking garage cat was adorable as well, if only it would have let me pet them! I would definitely recommend this hotel, especially if you have children (of any age) and I will be booking this hotel for my future LA stays.

Bed was comfortable. Pillows were not fluffy

Not a great hotel. Breakfast was horrible. Water was coming out of omlet.

Couldn't get inside the room key wouldn't work everyday had to call manager to let me inside room so annoying manager to let me in

Generally American food is substandard to other countries eg Europe and Australia. The coffee, fruit juices, breads, cereals are all basic in comparison. So we didn’t enjoy it.

Dated and old furniture looks old in the room. Not matching slept with the lights on.

Great views! Spacious layout!

Good

Nice, quiet & clean hotel. Location is right by the airport. There complimentary breakfast was just ok. The $30 a night parking was insane. We parked across the street to avoid it. Also why are we charging $250 ($50 a night) for incidental's?

Liked everything

Felt safe and very clean.

It’s an airport stay, nothing more and nothing less. Breakfast is free so expect a huge crowd filling plates. Bed ok, parking very high for a Hampton Inn. Front desk promised me a late check out and then backed out.

Very cleaned and comfortable place. Near the beach, LAX, and manhattan beach and the Sofi stadium. The staff are very helpful and friendly.

Parking is $30 a day. Nice clean rooms. Would definitely stay again.

We really enjoyed this property! It was clean and the service was great.

Beautiful place, staff was friendly and helpful. I would definitely come back.

Great hotel all the way around!

Rene at the front desk was very helpful. The gym is a decent size and well stocked to get a workout in (very important to me). Close to the airport and not a far drive from restaurants and shopping in El Segundo.

We had a great stay. The breakfast was great, the restaurant was a bit pricey, very little choices and just ok. Parking was horrible and you do pay $30/day. If you leave and come back in the evening...good luck finding a spot.

Great bedroom. Comfortable bed. Nice breakfast area with good seating. Bacon 3x Hurrah! Chicken sausage was bland. Parking was bad. Could not use room key to exit on one of the exits. $30 to park per night is exorbitant.

Love our stay. Everything was in the vicinity of the hotel which was very convenient. Will return

Great property near the airport. Easy parking. Breakfast can get busy.

First, when we arrived at the property and went to the front desk, the manager Renée approached us and I gave him my information and he refused to let us check in and also Dana saying that we that they did not take cash and there were races. we didn’t receive a room that we ordered. It had no sun in tub in it. It did not have a full refrigerator And the whole day was horrible and then at the end of the day on the side it says that I would receive a receipt at the end of our stay so I requested one and they told me no, and it was a big argument because I needed it for tax purposes and they refuse to give me a receipt and told me to contact you the property And also in regards to we were not accommodated in any kind of way and so I’m looking for some type of accommodation or refund from Hotels.com

The hotel is airport friendly but breakfast (free) is a mess. We were also guaranteed a late check and they backed out at the last minute. Not a place I’d book again. Plus they never enter your Hilton honors.

I wish there is a microwave in our room instead of in the ice room.

The paid parking was a little outrageous and if you paid on your own you had to show proof or they charged you.

They ran out of food by 9am and breakfast ends at 10am. We had to leave sight and get breakfast Parking was a nightmare and we searched for a spot for over 30minutes on one of our two nights. Room smelled terrible. Stench was coming from bathroom sink when water was on. All towels were yellow. We purchased snacks and drinks at the desk and the staff gave me a hard time for using cash saying, it’s easier for me to use card, can you just use a card. There were not pillows or blankets for the pull out couch.

They breakfast was poor- not much choice of food- all served in plastic utilities and non-reusable plates/silverware. Not good at all!!

Great hotel. Clean and nice. The bad part was the parking was confusing. A parking ramp shared with many othere things. Not enought parking for the hotel guests. The are labled.

need remodeling for sure but other than that amazing customer service a great food and amenities

Everything was wonderful. The staff was amazing and the hotel was clean and comfortable. I would only recommend, if you’re a light sleeper, select a room that’s not facing the main road. It can get a bit noisy at night. Overall, I would definitely book here again.

Great place

It was an enjoyable stay. The breakfast was good and the room was nice. I would stay here again.

Excellent all round location. Our dog loved it.

Friendly staff … clean rooms… lots of dining options nearby.

Great

Everything was good, except that the parking was limited

Dub

Clean, friendly staff, good food and nice beach near by. So close to the ariport also.

Staff were great and very friendly. Breakfast was excellent. Bed was comfortable. Will totally stay there again

Great location and super easy access to airport! Would totally recommend for those needing that as a priority. Would stay again if needing to fly out of LAX.

Close to the airport

It was excellent hotel, the staff super friendly and it is a property near airport but you never hear any sounds.

Everything was clean and our visit was seamless.

The lady who checked me in was excellent! Extremely friendly and accommodating. However, the coworker that came to the front desk later was rude and looked annoyed that we asked a simple question. The lady at the bar during happy hour was very sweet.

Nice!

None

Room was very well kept but does not offer shuttle service to airport as advertised.

Wonderful stay, great service. Highly recommended👍

We had a great stay. The staff were nice and the breakfast was convienient. Our negatives were just the low pressure of the shower, our sink drained incredibly slow, and there weren't many safe gluten free options at the breakfast for celiacs. But those were all small issues. Everything else was great.

Pleasantly surprised at the comfort and ease of checking in and out. Staff was delightful and helpful.

I was laying in bed watching tv when a roach crawled onto the dresser where the tv is. So disgusting I stayed here because all reviews say it’s clean. Well it’s not, literally slept in my car after seeing that.

The staff was great. There was an issue with the satellite and kept saying could not read the card. I kept having to have someone come up to reset the tv. Everyone who came up was great! Housekeeping was awesome. The breakfast was great too.

N:a

So convenient to LAX. Staff was great!!

Good

Clean, great customer service, quite.

Close to the LAX airport.

The Hotel and the staff were great. It was very convenient to get to our long stay parking lot and it was close to LAX The area around the hotel was alittle scary with several homeless people, but the hotel it self was good and safe. The ponly problem I had was the cost of parking and the larger hold they put on my credit card. The room was paided for they didn't need to put a $30 charge for parking and a $100 hold on the card. It took 4 days after we checked out for the hold to be lifted. Asked about parking our car there for the time we would be gone and again it was $30 a day to park that is just crazy to charge that. . Other than that it was ap good stay

Shower was perfect size. Enjoy the convemience of the shower gel shampoo conditioner attached to the wall. Felt safe and breakfast was good.

Everything was great. The staff working the bar was super friendly. Some of the staff at the front desk were extremely rude and unpersonable. Like no personality... not everyone just one guy. He was just way too serious and bothered by anything asked.

Great staff. Quiet rooms and great complimentary breakfast

Clean well maintain property and professional stuff and friendly stuff