Hampton Inn by Hilton Irvine East - Lake Forest

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Front desk was excellent. Breakfast was good, but the cinnamon waffles are a must. Parking super convenient.

Exceptional

Exceptional

Great customer service at checkin

Great customer service at checkin

The location and customer service were amazing. The mattresses and pillows could be better

The location and customer service were amazing. The mattresses and pillows could be better

Loved the free breakfast Nothing

Nothing

Beds need updating

Well located, clean, comfortable stay.

The staff was amazing... breakfast was amazing. There is near by store. Overall was a 10.

The refrigerator had an opened drink and food inside which tells me the room was not properly cleaned. When I mention these problems to the front desk they were very apologetic.

I accidentally walked into the hotel next-door that smelled fresh and clean and bright and airy only to find out that was not my hotel and walked across the parking lot to this one. Where it smelled moldy and musty like that HVAC filters or the vacuum filters or none of that stuff had been cleaned in a very long time. Went to my room and the bathroom fan was running full blast Radley loud obnoxious the requirement came and went two or three times to no avail and it was less than 2 feet from the bed. It was a very very long night and I left a day early because of the conditions.

Very good

Breakfast was average

Superb

Bad

Very good

Yes

Old smells

These rooms were so clean. I’ve never had a better breakfast at a hotel. The poppy seed scones and different waffle batter each morning for breakfast was so nice. Also loved eating takeout poolside one night. Hotel is conveniently located and in a quiet area.

Superb

In room #216 and #218 my sister and I kept hearing noise all night within the walls. I don’t know if it was the pipes or what. Seemed like an out dated hotel and mainly senior community. Besides that friendly staff, clean hotel, and good breakfast variety.

Amazing food nearby and an amazing shower. None of this water saver stuff here!!! We are loyal Hampton customers, and this is one of the hotels why. Nice price and staff, clean rooms, hot breakfast and tons of eating options!!!

I have stayed here plenty of times and I’m gonna highly recommend it to anybody I know

Clean and great staff Love the area. The 241 is so close and takes you to the 5 and 405

Great customer service like this really makes a difference, and it did not go unnoticed. Thank you to Eliu P, for making my stay such a pleasant one. I would definitely stay here again!

I love the room so quiet

Friendly, helpful staff. Clean room, comfortable bed, good breakfast. What more do you need?

The best staff at front...

The best staff at front desk.

Bad

No, it was great.

Exceptional

The room was very clean. A nice fluffy or fairly padded comforter or bedspread would have been better . The bed covering or blanket was thin.

The room was very clean. A nice fluffy or fairly padded comforter or bedspread would have been better . The bed covering or blanket was thin.

The room was reasonably clean. We had two small issues that the staff dealt with immediately. Breakfast was yummy, especially the lemon poppyseed scones. The hotel is close to an In-N-Out and a Walmart. The price was very reasonable. It is in a beautiful, safe area not too far from the beach—about 35 minutes if you avoid the tolls. I would absolutely stay again.

I need a copy of my receipt with taxes and amount please

Very nice and comfortable.

The person who checked us in was able to reassign us to a first-floor romm from a third-floor one. We greatly and very sincerely appreciate her extra effort because my wife had surgery that day and really needed that accomodations.

No hot items for breakfast as they said their stove/ oven broke down.

Overall we had a very good experience. The room was very clean. Staff were really nice! The only thing was some of the usual items not present in the breakfast menu (as apparently, their oven was not working..)

I was so impressed with my whole experience. From their exceptionally friendly staff, to their hospitality and making our stay feel so customized to our reason for being there was just exceptional! I recommend this place to all!

I stay at HAMPTON suites because they have standards. Unfortunately it didn’t apply to the room. I was in the wallpaper in the bathroom was coming off the wall in several places the caulking around the toilet was all cracked and all over the floor the top of all off we had the room right behind the HAMPTON sign and the line didn’t come down to block the light out all night long but they did put a sign up that says do not pull blind down it’s broken this room should never have been rented out until it was repaired

breakfast was good, had a lot of options

Carpet and floor need updating. Need newer towels, they were turning yellowish and a few had stains. Breakfast was excellent. Beds were very comfortable.

During my stay, the Wi-Fi was unreliable and frequently disconnected. Room cleaning is supposed to occur every other day, but despite checking in on 11/28, my room was not cleaned on 11/30. I left early that morning for church and returned to find a “Do Not Disturb” sign on my door. I never used that sign during my stay, which made it seem like housekeeping placed it there to avoid cleaning the room. On a positive note, the woman at the reception desk was exceptionally kind, attentive, and welcoming. The free breakfast had good options, and I enjoyed both the food and the coffee. Overall, the lack of communication and disregard for guest concerns overshadowed the few positives of my stay.

We always enjoy staying at a Hampton Inn. Rooms are always clean. And the beds are always comfortable.

The breakfast was good! Different options for all.

Nice staff, pretty good breakfast, but room is old. Paint needs to be refreshed. Furniture has lots of stains and marks.

Clean spacious room

Nicely

Clean room, pleasant employee at front desk

Love it

Comfort and clean room

Basic place to stay.

Didn’t use wi fi

Clean room, staff was nice

They have a good dog policy, so we've stayed there a few times. Property is clean, beds are good. Lots of nearby shopping and food options. Will be back again.

No issues with the property. I prepaid on expedia, who somehow did not pay the property, who wanted to cancel my reservation. I spent two hours on the phone to Expedia and had to get nasty to get them to finally straighten it all out.

It was a short stay and I came in late. I was checked in very promptly and in my room inside 5 minutes. Everything was super clean and very comfortable. I was coming from another time zone so I was up at 3am and so pleased to be able to get a fresh cup of coffee in the lobby. The room was well laid out, quiet and just what I needed.

The staff were very pleasant , friendly, and made us feel as though they were glad we were there.

.

Excellent customer service

We stayed here for one night and had a great time enjoying OC. This hotel is about 30 minutes from world-class beaches. It is within walking distance of a very nice food court and theater. Breakfast was included, and the waffles were delicious. The beds were comfortable, & the facilities were clean. Please note that one blackout shade didn’t work, which was slightly irritating. However, all in all, this was a great deal for a clean room in a quiet & safe area of Orange County.

Staff kept a conversation super nice great experience !

Very good hotel

The room smelled like cigarette smoke, no dressed for our clothes. No ice machine on our floorm (3rd).

Clean place

Not a well maintained hotel. Very disappointing for a Hilton brand property.

Very comfortable

It was dirty and old. Unacceptable sofa bed that was old and broken

Personally this was one of the worst hotels I have stayed in a while! When you first enter the lobby there was a overwhelming smell of marijuana. I Personally dont mind if someone uses it but its definitely not something i want to smell entering my hotel. We found the only elevator extremely slow witch was a inconvenience since the only working ice machine we found was on the main floor. But probably the worst part of our stay was when we had breakfast they had a creal dispenser and some people got a bowl of cereal. During them getting there cereal some spilt out all over the counter in front of the dispenser. My husband and I watched a hotel staff member who was using a rag to wipe down the counters and tables walk over with her bare hands push the cereal off the counter into her hands then she opened up the top of the cereal dispenser and dump it back on top. I was discussed! So if your planing on the breakfast beware its probably unsanitary. I would not recommend this particular hotel.

Room and bathroom had smells and was not very clean

One front desk staff was very nice, always greeting people and trying to make the stay pleasant. Otherwise very outdated hotel, food was not good, stains on furniture and carpet. Pretty disappointed for a Hampton Inn and paying >220 a night. Pool was nice

Good breakfast

Great location. Kinda worn though. Needs upgrades. Sink faucet was loose. Had to ask for it to be tightened, got quick response but final product was still loose. Staff very friendly and responsive.

Check in time was 3pm. We arrived at 4pm and our room wasn't ready. We waited in the lobby for 20 minutes. When I asked the front desk if they we

Politeness and friendliness

Refrigerator did not work. The room was very small. Desk staff were very lazy. Ice machine on 3rd floor didn’t work. The wall sockets were worn out and oversized and did not hold charging cords.

The breakfast was good and the people who worked it were nice.

Mattress was worn out, carpets dirty, curtains dirty, and bathroom dated and not well maintained.

Nice hotel. BUT..We reported the water in the sink never got warmer than room temp. I could not shave. Since, the sink water did not get hot, my wife and I decided to not even try using the shower. That was unacceptable.

Nice hotel overall but only stayed for 1night, check in was easy and front desk was nice & welcoming. Only complaint was the shower, things would off or wouldn’t stay in place. Would stay here again.

Very nice all staff were polite, clean 👍

The front desk staff is friendly and courteous. My room is neat and clean.

Great sleep. Great breakfast! Best hotel breakfast from any other place I have stayed.

Your policy of not accepting cash for a deposit is ridiculous. That is how I was going to pay the deposit. You ended up over charging on my debit card and now I will have to wait until the 22nd to get back my $100. Release the hold time!!!

The newly assigned room seems a bit better, but also the bed sheets and pillows had a bad odor. I requested if someone can change out the sheets while I was out of the room the next day, and as I arrived later that evening I noticed the sheets had not been changed.

Everything went well during my stay and I would gladly return here again.

The staff was very nice and the rooms were nicely updated. Many dining options and shopping nearby. Complimentary breakfast options limited.

It was convenient!

Third stay and will be back.

I inspected my room 103 and found bedbugs on the headboard. I informed the front desk about the bedbug activity. I am an exterminator and I have a lot of knowledge in this area. I found human hair on and under the bedsheets, which were not clean. The elevator was out of order the next morning and I was on the third floor with a heavy suitcase that I had to carry down three flights of stairs. The front desk did not even offer to reimburse for my stay. I would never advise anyone to stay in this hotel.

The staff were friendly and helpful. However, the thin white curtains in the room's window were torn from a previous guest - not a huge issue, as the drapes mounted in front of them could block the window just fine. The sun shade was off its track, there was a used candy wrapper on the floor under the drapes, and the window AC had a heavy layer of dust inside the fins. Fortunately, the weather was such that said AC ran only once for a few minutes as far as I'm aware. All of these are things I come to expect when traveling, as I know cleaning staff are usually rushing to get things done and can miss things. I understand they're human, and such is life. What I don't understand is the fire alarm going off late in the morning. As I was packing up, someone activated it, and I asked a maid what was happening, and she said it was being tested, and not to worry. She then continued cleaning. Maybe it's different there, but everywhere I've ever been during a test, everyone is expected to evacuate as if it were a real fire. Not continue with business as usual. NONE OF THAT HAPPENED that day. I am genuinely concerned about that. My stay was the night of March 25th/26th, 2025.

Not the best , we had to change our room because the first room we got had the door open which made my family and i feel unsafe. I then go to the new room and unfortunately the Tv didn’t even work and i could hear the person next door snoring loudly.

Clean Rooms and friendly staff. Good selection for breakfast.

NA

The ladie that checked us in was very rude our check in time was 3 pm we showed up at 4:30 pm driving down from oregon so after a long drive was told that our room was still not ready and that we would have to wait another hour.

👍

The staff was superb. There was an odor in the first room I was given and they immediately moved me to a new room, no questions asked. Breakfast was ok. Bed was comfy.

Beds and pillows are so comfortable I sleep like a baby at this hotel.

Comfortable

The beds are hard so I didn’t sleep well. Decent for when you aren’t gonna be spending much time inside the hotel.

Didn’t have shampoo in the shower

Made a last minute change in our plans and booked this hotel due to the poor conditions of a hotel we were already staying in and the Hampton Inn was like a godsend . The difference was night and day and will be staying here in the future. Quiet, clean and easy.

Enjoyed our stay.

We stayed one night on the first floor. First room we walked into bathroom sink was full of black sort of some sort. Bathtub has some rust leaking down the tile from the metal bar that was attached. Told the front desk no problems moving rooms. Second room has same leaking rust which was pretty gross. The rooms between floors have no underlayment for noise control.We had a hard time sleeping since there was someone above jumping off the bed and run back and forth overall experience was not the best.

Great

Clean, quiet hotel. Excellent hot breakfast each morning. Well stocked, attentive staff. Both pool and hot tub were clean. Very nice atmosphere around pool as well. Easy to access hotel from freeways yet very quiet , clean neighborhood.

I asked for a physical room key from the front desk which by the way were busy talking to each other & it felt like I was interrupting their conversation. The elevator should be updated as it also seemed like it was almost going to break down & some buttons did not work. I give this place a 3 star & honestly, that’s a bit generous. The parking was free which was a plus, but the cleanliness, hospitality, and also the hotel as a whole, is only 2 stars. Will most likely not stay here again.

Great stay will be back

Place was nice and clean, was close to everything, also close to toll road.

I spent one night and the hotel was exactly what I needed. Comfortable bed. Clean room. Delicious breakfast.

Clean and friendly

Room was clean and comfortable. Walls were a little thin as we could hear neighbor in bathroom.

We had a great time staying at this hotel. Customer service was great, easy and fast check in and out, hotel was clean, breakfast was good, room was very clean that was my main concern. Will definitely recommend that hotel for the price, being clean and comfortable. Thank you

I believe maintenance was a problem. I reported an opened window, no sink plug, a torn curtain and the refrigerator freezing. Nothing was ever taken care of.

I walked into my room and there was someone else’s clothes still in the room as if it had not been cleaned properly. There was also blood sprayed across the chair in the room, which was whitish so the blood really stood out. The walls were dirty and covered in something resembling teriyaki sauce.

There was an electronic shade but no sign how to shut it. Then in the am we saw a sign and control to operate it on the opposite wall instead of next to the shade. We couldn't locate the guide on the TV remote and had to go through the channels one at a time.

Wi-fi did not work on the 2 nights we were there but parking is free

It was okay. I didn't have a lot of interaction with the staff they were pretty quiet when I would walk through the lobby, no acknowledgment or friendly smiles or greetings. No explanation about room cleaning or services work. It all could have been automated with no human interaction the entire stay. The elevator was not maintained and same piece of bread on the floor for 2 days. The carpet looked dingy and questionable throughout the hall and room. I found hairs under the fitted bed pad. It was nice to have a fridge and microwave in the room and complimentary breakfast.

N/A

Not having a shuttle in an area that is not close to much shopping was inconvenient. No one at the front could even give directions either. Other then that I enjoyed my stay

The people were great, but there were a few big disappointments compared to other Hampton Inn's where I've stayed. The bed felt like a spring coil bed that was 30 years old or more. The tissue box had tissues pushed back into it, looking like there were used tissues in the box. The towels seemed like they were decades old (not fluffy at all), and no big body towels. No fans in the bathroom. This facility also got rid of their computer and printer which was an inconvenience. While it was a big dissappoint compared to other Hampton Inns, on the positive side, I want to emphasize that the staff working there were extremely pleasant and helpful, and the hotel itself was clean.

Family oriented, clean, safe, and nice staff!

Very good customer service, friendly staff, breakfast was great.. pool was clean… recommend staying there again if I’m in the area…

The hotel is very clean as well as the room we booked. The staff is super smiley. The breakfast is also good. I always liked their waffles. However the hotel is a little run down. Example: old an stany carpert in the room, bathroom door doesn’t close easily, hole in the wall around the outlet. It just need some renovation.

The person that checked me in was exceptional. It was such a delight to experience her kindness and cheerfulness.

Good, clean hotel with a reasonable price.

Anthony was wonderful, informative & patient when the hotel system went down.

We booked a 2 queen bed room but was only given 1 bed with a sleeper sofa that was extremely uncomfortable to sleep on! I will never book that hotel again! There were no lights to turn on in the room and the water pressure in the shower was horrible. I reached out to Hotels.com to help resolve the situation but still haven’t heard back.

Great place to stay!

The room was unlivable as the floor was soaked with strong cleaning and the room had strong cleaning fluid smell. Our socks and feet were completely soaked with cleaning fluid once we walked into the room. When we asked to change the room, they had no room available for us to move. We would like a refund the prepayment fee we paid Expedia. We did not agree to a payment for unlivable room.

The beds weren’t very comfortable and we could hear everything. From people at the pool until it closed (10:30pm), people blasting their tv’s, being loud in the hallways, and slamming their doors. I know that’s not the hotels fault but it made our stay very uncomfortable and none of us got any sleep.

Anthony at the front desk was so friendly, efficient and hard working. When we arrived, the hotel system went down and he handled himself so well with customers that were not very happy.

property and room was very pleasant but trying to use the laundry facility was a nightmare have to download an app then give them personal info then a credit card with a minimum of 10.00 on it with no chance to get back any money that was not spent!!! YOU NEED TO GO BACK TO YOUR TENANTS BEING ABLE TO USE COIN AND CASH TO PAY FOR GOODS AND SERVICES THAT THEY MIGHT NEED TO USE!!! the fact that business dose not want to accept cash anymore is total crap it is legal tender and there fore according to the rule of law business can't refuse it to pay for goods and services!!! AND IF YOU WANT YOU CAN CONTACT ME THEY HAVE MY INFO!!!! I WAS HIGHLY ANGRY AFTER WHAT WE PAID FOR THE COST OF A ROOM SERVICES LIKE A WASHER AND DRYER SHOULD BE AVAILABLE TO USE FOR ON SITE PEOPLE TO USE WITH A ROOM KEY!!

Good breaskfast

Old, dirty, loud property. Could hear every person walking the upstairs hallway, talking, or door closing, even with earplugs. Bed old and uncomfortable. Inedible breakfast. Staff seemed fine, and pillows were good.

Clean and cozy hotel, perfect for sporting event weekends.

Clean and staff very friendly

Nice property

The microwave did not work and told the front desk so many times and took 6 days for them to bring a new one. Also rust spots in the bathroom.

only compliant--lighting in bathroom burned out, was not fixed throughout our stay.

I have no complaints. Everything was to my satisfaction. They have hot coffee 24 /7 in the lobby, with creamers. There complementary breakfast was really good. They have all kinds of different choices from a waffle, bacon, eggs, cereal, baggles, fruits. I was impressed

Comfort and cleanliness A very easy comfortable stay Thank you!

Very nice, quiet, lovely hotel!

It was very loud. We were in a room next to a group of teenage boys who were being excessively loud until about 1:30am

Room was good and staff was great. Breakfast was well stocked and was a wonderful value for the money. Sure there were a few scuffs on the walls but they were actively working on it and my room was very clean.

Good

Great hotel, very comfortable, and a great breakfast!

Clean, great staff, very helpful.

Good hotel, great price. The breakfast got a little repetitive after 4 days.

Stained furniture

Great hotel

The hot tub overflowed at one point