Residence Inn by Marriott Fort Smith

Perfect place to stay.

The staff was absolutely wonderful. Room was pristine and breakfast was filling. Highly recommend.

Enjoyed my time here. I love the room setup, and I enjoyed the kitchen. Only problem was that it was kinda hard to get into the room at times.

Hotel was as expected

Very good

Exceptional

This was a noisy area.

Great sleeping mattress

Me hicieron un cargo de $40 dólares sin avisarme

I have been travelled and stayed in many hotels, but Resident Inn has been on of the best so far. The best breakfast with multiple items. The friendly staffs and clean property as any location. The price was excellent for a studio for 5 adults! Love it!

The facility looked like it was a nice place, but some of them maintenance needs to be brought up-to-date in the room we stayed in.

Check-in was very easy and the staff were very nice and helpful. The room was clean and neat. We did not indulge in the continental breakfast so I can't speak to that but the location is great and we did not have any difficulty sleeping, even given its proximity to the airport or freeway. The entry-way door had no seal at all so there was a lot of light that spilled in from the hallway but the design of the room has the bed in the back 'pocket' corner so there was a wall obscuring most of it. We would not hesitate to come stay again, though, and felt it was a great value that met our needs for the weekend.

Couldn't find a container for ice.

Friendly service, I had to get in late due to flight delays but I called ahead so they were aware and when I arrived they were waiting to check me in. Great room, quiet and comfortable

Clean, quiet, great staff.

The breakfast! they were pre-made I think I didn't try the waffles. The gravy was disgusting and so was the potatoes and sausage.

Clean room

Clean, comfortable and spacious. I like the residence because every time any location in any state you know what you’re getting.

Staff was very friendly. The place was very CLEAN. Buffett breakfast was delicious!

Exceptional

Perfect stay, slept great and felt safe.

Room was clean and comfortable.

The hotel smelled great and was very clean ! Staff was friendly

The staff was excellant and the room was perfect for our stay. Very quiet on our floor and the breakfast was the best ever!

Clean room, friendly staff. Heat was out in the workout room and it was literally 47° in the room but yolo

Did not reserve a handicapped room but received one. Too tired to haggle over it. Could not pull out the pull out sofa without moving the sofa significantly. Bedding was not in the room and we clearly indicated 3 people staying.

Cleanliness

Unwashed silver ware , tv had to be fixed by staff in order to turn on, dishes with dried food on them. Will not stay there again.

Everything was great except that I could hear quite a bit of noise. It was annoying but it didnt impact my sleep since i travel with a sound machine.

Superb

The staff was very friendly, the decor was nice and inviting, the bed was super comfortable but it was not clean. There were dirty dishes in the sink, the counter had crumbs and sticky stuff all over as did the table. I had to get my own clorox wipes and it was almost black after wiping off the counter and table. The toilet was not clean at all. My 10 and 8 year old son's caught all of this and were disgusted. It makes you question the cleanliness of the rest of the room. Very disappointing.

Clean room. Breakfast was absolutely amazing with lots to choose from.

Nice and clean. NA

Nice and clean. NA

Getting desk associates were awesome

Very good

Everything great

It was perfect and breakfast was great!

Everything was great.

I’ve stayed here several times over the years and it’s consistently good.

Exceptional

It really was a nice enough room, just needs some repairs.

Best place we stayed in for a holiday week. Will definitely stay here again.

Very good

Too much noise from other customers until the wee hours. Also the breakfast was poorly maintained with hot food, except the turkey sausages which appealed to very few if any. However, the room was excellent, very clean and well stocked with necessities. Reasonable rates.

Very nice. Rooms large and very clean. Staff very helpful. Nothing

Very nice. Rooms large and very clean. Staff very helpful. Nothing

Very good experience overall

Luxurious bedding Spacious one bedroom suite Fully stocked kitchen Beautiful Very clean A/C worked amazing Breakfast buffet was great Very quiet Walkable to many restaurants We will definitely stay here again

Very good

Clean, comfortable, friendly staff It was pretty good

Very good

Clean and quiet, a hotel that actually had a working ice machine. Those are a rarity.

Very pet friendly

Wonderful

Superb

The lobby is organized, comfortable, well lit and open/inviting. Outdoor seating is avaliable for smokers. No trash on the outside premises. Just a very nice and comfortable location.

I like the location staff was excellent rooms were really nice and had thing is where

Rooms are very spacious. More than we expected for sure!! Be a great place for extended stay, unfortunately we were just passing through. Great breakfast

The staff is extremely helpful and friendly. They went to extra links to take care of me!

Very good

It was a great experience.

Staff was friendly and helpful!

Good place to stay.

Nice place

Very good

Recently this property remodeled and I was looking forward to it. The staff was fine and very nice but there were a few issues we noticed. The shower door was not installed right so it would open while you were in the shower, we had to use a small towel to keep it from rolling open. The soap dish spot in the shower was dirty and grainy, clearly it had not been cleaned because we were able to wipe the grit away. We did find a water bug looking thing in the bathroom as well. We also had a one bedroom, pull out couch room BUT whoever did the measuring for the remodel did not take into account the pull out couch (see photo below). I did show this to the front desk and they offered to move us but we had 1 night left and our dog with us so we asked for extra blanket the kids could make a bed on the floor with. We ended up actually moving the desk and pushing the couch over just enough to get the bed out because the hard floor was not at all comfortable. Over all it was a little dirty and annoying to have to deal with the bed issue but not a complete waste. We do like this location and we would give it another chance to see if this was just a fluke.

This was our second time staying at this hotel. We love the two bed room 2 bathroom set up. It’s perfect for a family. The breakfast was good and we enjoyed the cold brew. The room is spacious and clean. We would definitely stay again.

Traveling have stayed here before and knew the area a little easy to find from the interstate

There also appeared to be plenty of room to put small children, that screamed and the dogs that barked in another section of rooms.

Property was clean and the staff was ver friendly and helpful.

Very family friendly and great breakfast!

Check in was easy but i waited 20 minutes for clerk to check us in. The room was great and the hotel is located in a good area with plenty of shopping and restaurants. I highly recommend this hotel and would give 5 stars except fir the issue with checkin.

Newly remodeled right across from the hospital. Very clean & very convenient. My family rented two 2-bedroom suites - everyone had their own bed, bathroom, and TV. Some minor glitches in the TV and outside card access scanners (seemingly from recent upgrades) but front desk and maintenance were very friendly and quick to respond. Nice gym room onsite with cardio machines and nice dumbbells, yoga balls, weight bench. Lots of places nearby to eat and get coffee. Would definitely recommend this property and would absolutely stay here again myself!

Hotel was well kept but VERY loud.

I have stayed here multiple times, the staff are always friendly and accommodating. The studio with kitchenette is so convenient. The have nice laundry accommodations that take coins and card.

Stay was satisfactory, no problems encountered.

The bathroom was dirty, they gave me the room with dirty toilet and the bed no well made. Beside, the closet was broken, and whean I opened the doors some piece of it hited my head and whean I tryed to talk with the reception because that incident..the phone doesn't works.

was not pleased with the service

Staff was super friendly.

Everything was wonderful!

We love this property and stay here every time we are in Branson. It is perfectly located and clean and quiet. We love the kitchenette and the staff are wonderful and courteous and kind. We have recommended this property to our family and friends. Thank you, The McKinney’s, Deer Patk, TX

We come to this area 2-3 times a year, this is by far the best place we have stayed! We have a favorite go to hotel now when we return. Everything was top notch!

Clean

Staff was amazing!! Room was clean and perfect.

Over all the room was excellent. There was a few issues with one of the bedroom tv’s but we were only staying one night. It wasn’t a big deal. The room was very clean. We loved it has 2 bedrooms and 2 bathrooms. The beds were comfortable. We had a great experience. The staff was really nice.

When we checked in, only one of the people at the front desk welcomed and acknowledged us. The lady just kept doing whatever she was doing. She could have at least spoke. Our room was spacious and bed was comfortable. Seemed clean over all. The floor of the tub didnt seem as clean as what it could have been. The tv was situated towards the bed only so everyone would have to sit on the bed to watch. It was also hard to figure out how to even use the tv. 2 remotes with 2 different functions. Took like 10 minutes to finally start watching. It would have been nice to have some instructions as it was frustrating The breakfast options were decent but the attendants kept allowing the sausage to run out before making more. Normally it would make sense to keep a backup in the warmer to keep items replenished adequately so people didn't have to sit and wait 15-20 minutes. Overall it was a good stay.

Body hair in shower and toilet. Foul odor in hallways and elevator. Hotel over all was not in good condition and was not as clean as other Marriott affiliated hotels. Trash in grilling area. Extremely loud AC unit

As for the single room, the shower had a lovely glass system installed 8 degrees off level. If I had realized that before getting in, I would have stuffed a rag in the track. It took Olympic dexterity to keep the door closed and shower at the same time. Speaking of the Olympics, we didn’t get to watch them that evening as even the children couldn’t figure out the remote controls. I travelled professionally many years. This experience takes the gold medal in disappointing hotel experiences.

This location was under construction right as you walk into the hotel for check in. Had to take your luggage via alernative routing. Would not have stayed knowing this. No mention on website. No discount was offered for the inconvenience.

Stayed 5 days and housekeeping never came. Called to ask if someone could at least empty trash... they said yes, but no one came to empty. Under construction, so many amenities were not available. Breakfast scaled way down. Tripped over raised carpet in a doorway, called to let front desk know that they might want to tape it down so no one else falls. They never did. Room was nice, some staff were cool, just made assurances that weren't followed thru. Not having housekeeping for 5 days was not really acceptable for the price you pay.

Property was under repair which is understandable but the elevator only worked from the 1st floor and the continental breakfast was cereal and cold biscuits. The room did not have bedding for the pullout sofa and the keycard worked only after multiple tries of each card. The staff did what they could.

Great area friendly staff

The property was under construction, and no one shared that. There was no spa as the listing indicated there would be. There was no gym available due to the construction. The contractors were parked in the handicapped area, blocking the ability to move the cart into the building. Televisions did not work. This was over priced and unpleasant.

Stainds in bathroom, no sheets for fold-out and clerk said no ice maker (he was wrong)

This property is in need of a major upgrade the furniture is dirty, flooring is falling apart and the common green space area is filled with trash!

Very clean well kept and organized rooms, friendly staff, good breakfast, love it!

Nice , clean, friendly staff. Value was very good. Paid more at other hotels that were terrible. Will stay there again. Only downside pool was closed

Friendly staff

Booked a two room suite because I was traveling with three adults and two children. We arrived to find the pull out couch broken with a note saying to contact the front desk forva roll away. We did so only to find out there were no roll aways. We were offered an additional room, but by that time we were unpacked and the kids asleep. What else? The room phones did not work. The room was not clean (plenty of hair in each bathroom). The bathtub did not drain fast so we stood in dirty water. This is obviously not an upscale hotel, but the room was in need of repair. Skip forward to free breakfast... upon walking down at 7:00 on a Wednesday, they were already out of eggs and sausage. Also, not sure when swin season is in Arkansas, but it was early June and the pool was drained. The only redeeming quality of this hotel was that the front desk clerk was very sweet and tried so hard to help at midnight when we checked in and found out we were basically short one bed. However, she was very new and had to call someone else for help, but they couldn't help over the phone. Best advice, proceed with caution.

needs updating

Property run down and room needs a lot of attention. The price that was paid for what u received was way over very disappointed

great location for us but would have liked a paper

Front desk personnel are awesome!

This room was so nice and big! The kitchenette was well furnished, the sofa was nice (the desk chair could use being replaced) and the bed was very comfortable. The employees were friendly and helpful. Breakfast was delicious with lots of good choices to choose from. Couldn’t have asked for anything better!

All was good except for the air vent that blows right on the bed 24/7. Breakfast was the best we’ve had at a hotel!

We had a great stay! The 2 bedroom was awesome. Definitely look at doing another trip utilizing the 2 bedroom option!

It was very clean, quiet and peaceful. Loved it.

Waited 15 minutes in the lobby to check in - no desk clerk. First room, smelled horribly, two tvs did not work, mold on ceiling and vent. Very dated and worn out. Second room had working tvs but was worn out and dirty. Would NEVER stay here again. I don’t understand how this could be a Marriott. I paid $239 for a room that was worth maybe $75 at best

Not worth the money. Mattress needs replacement. Minimal water pressure in shower. Coffee maker lid broken. The breakfast buffet was awful all cheap low grade products

I liked the hotel and would stay there again if they get the pool fixed. Not having the pool available was a real downer for my family. We were looking forward to the pool all week.

Very nice stay in Fort Smith.

Great location clean place.. just a little outdated but comfortable

Great location for eating

Very disappointed and frustrated that I lid this kind of money fur such a crappy hotel! Cannot believe this is a Marriott

Was not happy after driving 5 hours to find out I did not have a reservation. What's odd is that one confirmation shows 3/23, another showed 3/24, but my actual trip was for 3/25.

Very clean and friendly service. Also pet friendly

We usually stay here on short get-a-way family trips but this time it was not a very pleasant experience. We were on the bottom floor and it sounded like there was a hallway above our room that kept us awake most of the night. The bed was not comfortable at all, and our bathroom was outdated and had black mold on the walls. Also, I understand COVID is to blame for this but all we had to chose from for breakfast was a Banana Nut Bread Muffin. I hope things improve there soon.

This was to be a 2BR ADA suite. At 3:00 when we arrived, our room was unavailable and the best they could do was a 1BR and an efficiency ACROSS THE HALL from each other. My husband had to sleep on the VERY UNCOMFORTABLE sofa bed WITH NO SHEETS OR BLANKET OR PILLOWS. My disabled father needs assistance during each night, so one of us had to be in there with him. Beds are comfy, but the sofa beds are old and CRAP. Do not count on a good night’s sleep on them. Sofa bed in 2nd room was also missing linens and pillows. Sloppy. Kitchenette was dated, broken and dirty. See pics Exhaust fan in bathroom was inoperable. Breakfast was muffins and granola bars - not at all up to standard. Will not return until rooms are updated and broken items repaired. Sad to see a MARRIOTT property in this condition.

Hair in tub and used bath linens.

Amazing as always

I was pretty happy with my stay here. I only had a few issues that weren't really the hotel employees fault. #1 I had reserved a 2 bedroom 2 bath suite. When i got to my suite it was 82 degrees and the thermostat was set on 60. Obviously there was a problem with the a/c. There were no more suites like that available so i was given 2 separate rooms. Not a huge problem, just disappointing. #2 the entire pool area was closed due to the covid issue. I am still confused why i couldn't lay on the lounge chairs by the pool since it was ok to sit by the firepit area... again not a huge deal just disappointing. The staff was very friendly and helpful and the rooms and hotel were clean

Had to stay for an extended period of time due to unexpected circumstances. The staff is amazing and accommodating! Everyone, from the manager, to the Front Desk, to the housekeeping staff, was incredibly kind and helpful during my stay. The rooms were clean, and they never hesitated on any of my requests during my nearly month long stay.

Very disappointing. Other places we stayed just simply brought you a platter of what would have been other there for breakfast.

The front desk people were great. The place is a little bit outdated as far as the carpet goes and outside the building smelled like cat spray. It didn't inside but reeked outside. Of course that's out of there control. The beds were comfortable the room was overall wonderful except the shower in one of the rooms wouldn't get warm it was either all the way hot or all the way cold nothing in between

Very Clean, Wonderful Facility, & Welcoming Staff

The place was very clean and very nice.The clerk Molly was terrific helped with any questions i had.I will stay here again next time.

Waited to long to decide on the trip and they only had queen mattress....comfortable but between the two of us we really needed a king....not their fault...clean room a big plus...next to the back door so lots of noise at times but great stay...good choice breakfast...

By far the most disgusting Marriott I’ve visited. Do not allow the appearance of the property to fool you, the inside is absolutely pitiful.

The room was nice, staff was very easy to work with, and breakfast was excellent. Great overall experience!

All was good; was very pleased with the check in and stay

Very convenient location and happy to have 2 bedrooms

Nothing unique. The property is old and shows signs of age

My room they had for me was flooded and they told me to go to Fairfield Inn

Perfect size and price for weekend getaway

Enjoyed stay. Very quiet. Breakfast could have been better. Not happy with billing. Even though I paid for entire stay to Hotels, Inc., I was also billed by the hotel. Have talked to them two weeks ago and they said they would refund within 48 hours. I am still waiting. Hell of a way to run a hotel.

We had a great stay in a clean and comfortable room. We enjoyed having Netflix in the room so we could stay caught up on our show and were pleased with the breakfast items offered. We can't wait to stay again!

The staff was very unfriendly, the carpet had stains in our room, and the pool and spa were closed and had been closed for a month apparently.... when we asked about the pool the staff told us the pool was a seasonal thing, it is June, I’m not sure how much seasonal you can get for an outdoor pool!

There were no double bed rooms so we got a rollaway and one queen size bed. The rollaway bed was not clean looking and uncomfortable. Especially for the price. Smell of mildew in the air. We checked out the next morning, for another hotel that was a pleasure to stay at. I was highly disappointed with residence inn. It may have been better if they weren’t sold out of there larger rooms but I felt like I was being bent over and it won’t happen again.

It is conveniently located near restaurants and the fact you have a kitchen that is fully equipped is wonderful

Good stay, even gave us the room that we requested

Location was perfect for the airport. The age of the facility is showing. The fireplace , Ethernet port and shuttle van did not work. The furniture in the dining room was worn and cracked.

Bed is very hard. Cannot use the Sofa bed very thin mattress and uncomfortable. Food crumbs in the Sofa bed. Loud party next door until around 1:30 am. Would not recommend unless you had to have a stove top for cooking.

Everything was nice but the fireplace wasn’t working.

My stay was good, good helpful staff, breakfast was good, kudos to staff which prepared and served the breakfast.

Everything great, except for the check in. Slow due to person in front of us and only one attendant.

Very comfortable and inviting atmosphere. Great room with all amenities.

Absolutely great stay. Would recommend this hotel.

Great room for the price, hot breakfast, convenient location. Pillows were a little soft, but I got 4 of them! Also had daily maid service, didn't expect that in a suite-with-kitchen setup.

Dria at the front desk was amazing! Our whole stay was just what we needed- a great experience!!

Excellent. Very pleased with service, rooms, beds and breakfast. Would stay there again

Quick overnight stay, but I had easy check in and check out, and the room was a suite. Definitely a place I would enjoy if I am ever in town for multiple days!

Really enjoyed our stay but wasn't crazy about the pets being allowed.

Great stay at this hotel. Staff was very courteous and friendly and very attentive to our needs.

This was a great stay. Very comfortable, peaceful and convenient eating and shopping locations.

Unfortunately the TVs did not work.neither the bedroom or living room. After 10 hours on the road my partner and I were excited to make it back to see the last hour of the basketball game. The girl at the front desk was nice but was no help and said nothing could be done until maintenance came in the morning. Honestly a huge disappointment. Who doesn't have working TVs these days?