Residence Inn by Marriott Franklin Cool Springs

Excellent

We have been staying at this pacific property since 2022, we come 2 - 3 times a year to visit family and vacation, we also check out properties while there we love Franklin. Thanks for making us feel at home and your housekeepers are just all amazing and so nice, hard working. And the breakfast every morning with Margo and (sorry forgot her name) the other wonderful woman is just amazing, so nice and will get you anything you want or need.

Very clean! The staff was amazing, and made sure every question or concern was answered. It was a very nice stay!

Suite was very clean, breakfast was great every morning, staff friendly and helpful. Zero complaints about my stay.

It was inviting and the staff was great. Breakfast was also delicious and the time frame was even better since I am not an early bird. The couch seemed very warn and we didn’t like that there was a master switch to turn on and off the vanity lights and overhead bedroom lights. Aside from that the rooms were great.

It was inviting and the staff was great. Breakfast was also delicious and the time frame was even better since I am not an early bird. The couch seemed very warn and we didn’t like that there was a master switch to turn on and off the vanity lights and overhead bedroom lights. Aside from that the rooms were great.

The staff is exceptionally great! Very friendly and helpful!!

Location was very good. Near a couple of restaurants and in a quiet area. In general the hotel was clean (ground floor had a musty smell however not present on the upper floors). Very good breakfast. Room ( king suite) was large enough Ample parking ( self parking) though they charge for it Room view was terrible (overlooked the roof of the entrance I believe). Shower curtain didn’t close all the way so the floor got wet when showering). Pet fee of $150 per stay is at the top end of hotels. Bottom floor had a musty smell.

Location was very good. Near a couple of restaurants and in a quiet area. In general the hotel was clean (ground floor had a musty smell however not present on the upper floors). Very good breakfast. Room ( king suite) was large enough Ample parking ( self parking) though they charge for it Room view was terrible (overlooked the roof of the entrance I believe). Shower curtain didn’t close all the way so the floor got wet when showering). Pet fee of $150 per stay is at the top end of hotels. Bottom floor had a musty smell.

We had a great stay. Staff was friendly and helpful. Only negative was breakfast not starting til 7 am after we had to leave each morning for a sporting event.

Room was great! Staff was friendly and helpful! Breakfast was actually pretty good for hotel breakfast. Only thing was hot tub was out of service. Pool was cold for me. My kid was good with it though. Overall, we will be back! Bonus: the area is around the hotel is wonderful! Many walkable restaurants and an ice cream place!

Quiet and clean hotel. We enjoyed our stay.

Nice setup for eating in. Got takeout walking distance away and brought it back to the room. Full fridge and kitchen dining area made it comfortable. We love this location for nearby restaurants and shops. Breakfast was good.

Clean room and friendly staff.

Pleasant

My room was partially

Clean, great size room, friendly staff, great location. Hot tub not working (and apparently has not been for quite sometime). Not a lot of outdoor area.

Hot tub not working (and apparently has not been for quite sometime). Not a lot of outdoor area.

Overnight business trip

Got in late at night but a nice stay in a nice area. Man at the desk was friendly and helpful.

The room was very clean. The outside appearance of the hotel also very clean and in a very nice location. Breakfast was very good. One more thing, the price was great. Thank you for the hospitality!

Front desk people and

Very friendly staff & the rooms were clean - however, our room and furniture were leaning towards shabby & in need of a re-do. The pool area was great & the kids enjoyed it- however the spa/hot-tub was out of order. Breakfast was very nice.

The room was great all around. The layout, the cleanliness, and the staff were so friendly, especially Mago in the breakfast area.

Small things with the room which are expected, however, they allow dogs which would be fine & good if said dog didn’t bark non stop until around midnight every night. Called the desk they said they would send someone, still continued called again at 11:30 PM they said “nothing they could do” a lot of hotels in cool springs, pick a different one

Accommodations for my dog were nice I spoke to the cleaning staff when they were working at the room beside my room. I had asked for an extra towel. I left for a conference and came back that evening to a room that had not been cleaned

Everything was great and staff was nice. Place was clean.

They charged more for parking than they stated on the website. The hot tub was not working which is the reason we paid more and chose that hotel. It was honestly not my favorite hotel by any means.

Room was clean. Bathroom looked like it was out of a hospital. Was a handicap room. Not sure why we were given that. Gad a roll in shower which allowed water to go everywhere making it very hard to keep clean or dry. Everything functioned was just frustrating.

The Jacuzzi is still broken.

Everything was perfect (cleanliness of rooms, hallways, elevators, lobby, gym, pool and grounds of property) were above satisfactory. Customer service was amazing and very helpful of any questions. The Jacuzzi is still broken.

Clean room and nice staff.

The location to everything. Nothing

The location to everything. Nothing

I stay here by accident, but enjoyed the stay

Did not have breakfast room was clean not enough towels

Yes

A fabulous experience! The hotel was clean and comfortable and the staff was amazing, especially the two ladies at the breakfast buffet! We will definitely stay here again.

Great hotel all around! Friendly staff, very clean and comfortable rooms. Indoor pool area was very nice though I was bummed the hot tub wasn’t heating, but it happens! Would love to stay there again.

Good

The suite was very nice with a few exceptions. We had a coffee maker with no coffeepot, so no coffee first morning. Forgot to tell staff so no coffee second day. Told staff and they brough a different coffee maker for day three. Somehow the phone cable had been unplugged from the mess of wires behind the bedside table, so when I tried to call about the coffee pot there was no phone. Had to go downstairs to request someone come check it. When planning the trip I specifically searched for a place with a hot tub and that is a big reason we booked. Hot tub time was broke (spoke to staff day one and not fixed). Only way to make it work was turn past 30 minutes until the timer stuck- but that meant no timer because it was stuck. Temp was "maybe" 88 or 90 degrees- so not a hot tub at all. No temp adjustment available. Spoke to staff and said they would check to see if it could be adjusted higher but the pool area was "so warm" they didn't think so. Never changed and never contacted by staff. If you are looking for a hot tub this is NOT the place to go. The staff was friendly but not very responsive to requests. Considering the price paid for a 3-day stay in a suite we will not stay again.

Accommodations for my dog were nice I spoke to the cleaning staff when they were working at the room beside my room. I had asked for an extra towel. I left for a conference and came back that evening to a room that had not been cleaned

Nice room

Excellent!

Superb

The whole stay was amazing

The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.

Clean and nice neighborhood. Quick uber to downtown Nashville. Great staff!

We will recommend to others and we will be back !!

Very comfortable place to stay in upscale neighborhood for decent prices

It was very clean. The staff was very friendly, helpful. The rooms were very clean and spacious. The pool not being open later than 9. The hot tub wasn’t working properly.

It was very clean. The staff was very friendly, helpful. The rooms were very clean and spacious. The pool not being open later than 9. The hot tub wasn’t working properly.

We were surprised when they tried to charge us $10 a night for parking. There was no mention of paid parking when we reserved the hotel room. They did take it off of our bill though, which was very nice. There was a very nice patio which came in handy for a cigar smoke! Location… wow lots of great restaurants close by.

The hot tub was nice and hot. Margo the breakfast lady was absolutely wonderful, but the food itself could have been better.

Staff very friendly and accommodating.

Food was decent, I can tell the food was prepared with care. The waitresses are firendly and helpful. Bed comfort was fine. HVAC is a bit finicky, somtimes too cold and sometimes too warm but it's still not bad at all. front desk and every staff was just friendly and hospital.

This hotel was nowhere near the 4.5 rating that I thought I was booking. While it was walkable to dining options, and in a good neighborhood, the inside of the hotel was very outdated. Our room had a stinch as soon as we walked in, and the beds were very uncomfortable and made a lot of noise. The only thing we actually liked was the indoor pool, but overall for comfort, this hotel was not great at all.

The indoor pool area air conditioning did not work good it was like a sauna.

Location The indoor pool area air conditioning did not work good it was like a sauna.

Safe neighborhood. Walkable to restaurants and entertainment.

The property was clean and nice. Staff was good.

It was great location for what I needed, I was late checking in due to flights, but the staff was nice and got me checked in my room quickly. The room was upgraded which made the stay even better. I would stay there again.

Great property

The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.

Very comfortable and appreciated the privacy, yet if there was anything that you needed, clean towels, kitchen supplies, shower shampoo etc. the staff happily brought them to the room.

for the price, rooms should have 2 beds

Only negative is parking. Courtyard and Residence Inn use same lot which gets full quickly. Adjacent lot appears to be Property of an office building and they don't turn lights on and it's pretty dark. No security.

Nice and quiet. Lots of restaurants around and only 20 to 30 mins from broadway.

nice hotel, great location

Great hotel. Clean rooms, staff is friendly and helpful. Great area, food and drinks very close by. The area is top notch.

Clean and convenient. Nice pool and hot tub

My family and i were in town for the long Memorial Day Weekend. We had a great stay as everything was great. The only 1 issue we had was the constant fluctuation of temperature in the shower. From Burning Hot to Cold by millimeters on the temperature handle in the shower. Again we had a great stay other than the temperature inconsistency in the shower. We would stay here again if we get back to the area.

Everything was incredible, but watch for future parking lot charges!

The room n location The pool is only open between 6 am to 10pm

The room n location The pool is only open between 6 am to 10pm

Great staff

The Marriott Residence Inn oversold my prepaid one bedroom Suite and downgraded me to as standard room-causing my grand daughters to stay elsewhere. Expedia customer was WORTHLESS and, after 45 minutes on the phone talking with at least three different people—I had to hang up and go to a meeting before they could transfer me to another agent. TERRIBLE CUSTOMER service with NO RESOLUTION in sight. You will NEVER handle my travel arrangements in the future!

Hotel is in a beautiful area. Staff is helpful and attentive. Rooms are very clean and comfortable. Housekeeping and the breakfast staff were amazing!

Layla at the fro t desk was so nice at 1 in the morning when we checked in. She gave us a list of her favorite places to eat that were great. She was such a nice person to talk to and was very informative.

Nice quiet property with easy parking. Just a mile of 2 from restaurants and stores. The staff taking care of the breakfast were so polite and kind and kept the food well stocked.

Great facility

Hot tub

Excellent location and service for me. I would come back with the family when I’m not doing business.

I booked a 1 bedroom suite and was given a studio. Staff did nothing to fix the problem and said since they were fiull, they couldn’t do anything. Very frustrating they didn’t help at all.

Clean and comfortable

I didn’t like that the air conditioning system was noisy, the walls were thin, but everything else about the stay was good.

Everything was great. The lady that ran the breakfast was very kind and friendly and answered all of our questions. The only bad experience we had was the hot tub was not working. We called before we booked and they said it was working. We booked 3 days before we arrived. When we arrived I asked what time was the pool and hot tub open until that's when we found out the hot tub was not working she said it hasn't been working for over a month.

.

We booked the Marriott specifically for the hot tub. Found out when we arrived that it wasn't working but we could use the nextdoor hotels. Went there and it pretty much was a bath tub with very little bubbles 😕

Staff was so pleasant

The layout of the property was great. The rooms are spreadout enough that i never felt on top of anyone else or even heard anyone gor that matter

We stayed on Valentines Day and the stay was perfect. Easy check in, clean room, welcoming and helpful staff, great area, good breakfast. Check out was 12 not 11 so that was great! The hot tub was down but said we could go to the Courtyard and use that one. So I would highly recommend the Residence Inn to anyone.

It was very clean and well kept. Very nice.

Very quier, clean and confortable!

Well equiped efficienty appartment at a reasonable price. Staff friendly

Couldn’t get the wifi to work, and our bathroom sink had a draining issue

Clean, restful & responsive to our requests

Air flow and purifier could be adjusted.

I always stay here when I visit family in Nashville. The rooms are nice, have a full kitchen and sleeper sofa. The property has a poll, hot tub, laundry, breakfast every day. The only thing that disappointed me is that the hot tub wasn't working.

I have Platinum elite status on Bonvoy. Interesting way to treat a frequent Marriott customer.

Everyone so friendly! Staff amazing. Great breakfast and spic and span clean rooms.

Clean, helpful staff, all food

Safe, quiet neighborhood. Would have been easier to navigate with a car. Not a lot in the immediate area and many sidewalks under construction.

I went to load my car and the man at the front desk stopped me and told me that I needed to check out. After I loaded my car and checked my room, I returned to the front desk to check out. The man on duty got somewhat upset with me asking questions about the refunding of the deposit I were asked to leave upon checking in. I asked for a contact number so if I didn't receive my credit back in a reasonable time so I could check on it. That got him what seemed to be upset. He then asked for my ID. For what reason I have no clue. He then made a copy of my ID and asked for my phone number. I have never had to do this at a check out anywhere. I know this is not normal procedure because a lady just dropped off her key and walked on out without him questioning her. I felt harassed and disrespected by this desk op. This was the last impression that your hotel left for me.

Everyone was so kind and friendly. Very clean and quiet

It was a very nice hotel & an enjoyable stay

Everthing was clean, functional and made you feel at home. Within walking distance od dining and shops. I would stay here again.

Loved the location. The one thing that would make it great would be a Door to sink area away from Bedroom. We had a 1 BR suite. Other than this, just perfect.

When we arrived, two ladies were in the office talking, and eventually noticed us and hollered for a girl who was stocking something. The lobby was tiny and the furniture was missing cushions. And each time we came and went, people would be sitting right at the doorways smoking. Someone above us was practicing their jumping skills all night. For what it cost, this hotel seemed rundown. Definitely not a place we’d return, especially after an 8 hour drive.

Great property clean and modern, awesome front desk Staff .

G

Excellent choice for families. Lots of dining and close by. Basketball court and pool were perfect for the kids.

Perfect location.

The staff at the property is amazing!

Room and property very clean, like brand new. Free breakfast was awesome! Parking very close and whole area felt very safe.

The property was clean and well cared for. The staff were friendly and available. The room had all the amenities of home and was cleverly laid out. The fitness room was small but room enough. The pool was clean and enjoyable. There’s even an urban walking trail around the hotel that we enjoyed.

Everything was good

The best complimentary breakfast we've ever had, anywhere!!!! Each morning for 5 mornings, just great! Yummy coffee too. And lovely women who kept everything refreshed and clean. Great suites, good location to access Nashville and perfect for visiting Franklin. Highly recommend.

Location and other places nearby Appreciate the breakfast but not the best quality hot items.

The full kitchen, sitting area, and separate bedroom were a plus. The suite is spacious, and the hotel was very clean. The bathroom area with the toilet and tub is kind of tight. The mattress was a little too firm for me.

Fantastic location. The desk staff in the evenings was super helpful, loaning my co-worker a mouse, baked and saved our team cookies, told us about the Tuesday night dinner and gave us great recommendations for our dinners out. Kudos to the night time desk staff and also to the morning breakfast ladies - they did an excellent job keeping the food stocked.

The lady at the breakfast area was very nice. They had bacon one morning which was a treat! And breakfast potatoes mixed with sausage the next morning that was really good! They put us next to 3 other rooms that were occupied. Doesn’t make sense since they were not busy. However, and luckily it was quiet. Loved the clean jacuzzi. No one was in there either which was nice.

Room was as expected. Clean, plenty of room. Breakfast and staff tending to the breakfast we great. Big indoor pool separated by a glass wall to the fitness center (you could watch older kids while working out). Great location, quick to Nashville.

Wait staff friendly, polite, accommodating. Comfortable bed. Convenient location to activities.

Very helpful staff at reception desk

nothing liked it all

Clean spacious comfortable quiet and the staff were always helpful. Breakfast was good and enough tables to sit at if you wanted to.

I love that the jacuzzi and pool was open still even though it was cold outside. The breakfast was fine but could of been better. The room are always nice when I stay here. I didn’t have any problems

We are really happy about this hotel. The room is very clean and has everything we need. We will come back again next time.

clean and very helpful and friendly staff the hot water did not work well.

The only negative was shower in the room. Temp never got hot and the water pressure was subpar.

Hotel was clean. Indoor pool was an added plu.

That we were given a room that pets had been in

beautiful exterior. But our room was dusty and a roach was in the bathroom. Provisions were not supplied for second day: hand towels, Kleenex, coffee supplies, etc. Bathroom was clean! water ran over bathroom floor when we ran the shower.

The outside of the hotel is dated but the inside is updated and very nice. The front desk staff was great! Be sure to walk to Tony's to catch a game, have a drink, and eat.

Mattress on the hideabed was not comfortable according to my 18 yr old granddaughter maybe update the mattress or have a foam mattress option available. The breakfast was ok. The only things I could have were the eggs and lite and fit yogurt. Only fruit option was bananas. I brought my own anyway just in case. Also just plain water no fruit infusion. Staff was amazing and friendly. Greeted everyone and made sure we had what we needed.

This hotel was a great place to inhabit with all the comforts of home.

Everything was perfect in my 3 days of stay in the hotel. My children has enjoyed the swimming pool a lot.

Great location!

Pool and Work out room as well as two courtyards

great

Everything was great. Huge rooms.

We had a great stay here! The room was amazing, breakfast was good, and we were close enough to everything that we mostly walked!

The bed was extra firm .Went down to get a new can opener cause the one I had didn’t woirk. The front desk said someone would bring us one, but never did. The pool water was cold. The hot tub had black mold and dirty . Would not recommend the hottub anyone honestly.

Very nice

The Bed was firm and the couch was comfortable. Great place and Super family front desk.was on 1 st floor . No noises heard throughout the night.

Nice small kitchen in room. Great safe & quiet location.

It was so clean the breakfast was awesome!! 5 star review

Breakfast was very good.

We had a great weekend get away. The accommodations were just what we needed. Clean. With a place to relax & comfortable bed.

Clean

Very homey and spacious

Super clean. Comfortable bed

We enjoyed our stay everything was nice about the hotel. The only problem we incurred was the pull out bed didn't have any bedding. We looked around the room to see if they had any sheets or blankets. I talked to the front desk about sheets which we were told to come and get them. This was very inconvenient since we weren't dressed at the time. I would suggest in the future that they keep sheets and blankets in room. When we payed for 3 adults you would think they would know we needed to use the pullout bed.

Property was clean and staff was great!

Always a good stay! We've stayed at this property several times the last many years- great place & fabulous location.

Staff was friendly and helpful. My room was clean an tastefully decorated. I will absolutely stay here again.

The only problem was not enough handicap parking spots. Other then that everything was great. Will definitely stay again when we’re in town.

Quite nice, a clean and easily accessible place to come back to each day. Breakfast is adequate at best. Would stay again for sure.

The wait staff was also very nice and allowed me to borrow their stain remover and umbrella.

Fire alarm in early AM- staff error. Charges

I stayed here for two nights. I really liked my little studio suite. It was clean and well appointed. I do wish there were more transportation options but UBER and LYFT worked very well. Only thing I did not like was that the TV did not work the first night but it was fixed in the morning. Breakfast was fine but could use a little more variety. I would stay here again. The staff was very friendly and helpful.

The staff was friendly and the place was very clean. The room smelled nice. Will stay here again!