TownePlace Suites Gaithersburg by Marriott

The 2 bdrm plus sleep sofa was clean & perfect for our girls trip. The kitchenette was clean & nicely setup if we choose to cook. The location was great with plenty to eateries near by. Construction equipment took up some parking spaces, but no threat of towing on Sunday.

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Newly renovated rooms close to shopping

Room great for one, ok for 2 person and uncomfortable for 3. Very friendly and helpful staff. Location convenient for restaurants and shopping. Nice free breakfast with lots of options. I would stay here again.

Great price for the location, quality of room and kitchen. Staff were extremely friendly and helpful. Property with ongoing renovations but very clean. Adequate free parking. Free breakfast was more than adequate. Rooms are on the small side. Despite having a pullout couch (which wasn’t that comfortable), it would be hard to fit more than 2 adults in a room. We could hear footsteps from room above us. Location was great for us visiting family in Gaithersburg/Bethesda.

A hidden gem compared to your typical more costly hotels. Great for if you have a group of people as well. Super clean and comfortable! The only negatives were that there were two mirrors and they were both in the bathroom. A mirror in each of the bedrooms would have been nice as we were getting ready for a special event. The breakfast wasn’t the best but it was better than some smaller places.

A hidden gem compared to your typical more costly hotels. Great for if you have a group of people as well. Super clean and comfortable! The only negatives were that there were two mirrors and they were both in the bathroom. A mirror in each of the bedrooms would have been nice as we were getting ready for a special event. The breakfast wasn’t the best but it was better than some smaller places.

Comfortable and inviting place and staff are extremely welcoming and helpful

Comfortable and inviting place and staff are extremely welcoming and helpful

Prepackaged food bad. Coffee , tea, cocoa good Prepackaged food, options

Prepackaged food bad. Coffee , tea, cocoa good Prepackaged food, options

Hotel is in the middle of a major remodel. Elevators are non functional. Parking lot is mostly blocked and closed. One entrance to building all others are blocked. Not an amazing Marriott experience and not worth the price!

What stood out most was how well it works for families. The two-bedroom unit with a small kitchenette was ideal, and the pullout couch meant everyone had their own space without feeling cramped. The staff were consistently helpful and easy to deal with. Small touches like coffee and tea always available, and fresh cookies in the afternoon, made it feel a bit more welcoming. Overall, it’s a place I’d come back to without hesitation, and one I’d happily recommend.

The booking was for a three night stay in a two bedroom suite. Check in was easy. Staff were friendly & helpful. The suite looked new & super clean. It was very spacious with ample closet space. The kitchen had stainless steel appliances with full size refrigerator, stove, & dishwasher. Fully equipped with dishes, pots, & utensils for cooking. Breakfast was an additional plus. The only recommendation would be to designate a space in the parking lot for loading & unloading. Overall, the stay was excellent.

Pet friendly accommodating with pet area had plenty of baggies. Staff was very friendly. They are renovating with can cause more noise and dust particles than normal. For the price we enjoyed the space and being together as a family.

Exceptional

Very comfortable, fully equipped kitchen and central. Breakfast hot options could have more variety instead of a repeat every second day.

The front desk staff was very accommodating and pleasant.

The amenities were exceptional.

Conveniently located w/ all the necessities both in on-site mini 'store' & kitchen - will certainly be back Would be fantastic if the TV could swivel between living & bed rooms

Everything was good A little pricey for someone on a fixed income

The maid walked in our room without knocking . She said she got the rooms mixed up which can happen sometimes but they should be knocking before entering any room !

One thing I did not like about the hotel was the manager. He did not extend my stay and didn’t explain why I think it was because he was stereotyping me and my son so if you have kids, I don’t recommend this hotel.

The room was clean & the little touches like bottled water and cookies was a nice touch

The Marriot Bonvoy app insists my reservation goes until the 28th and they are trying to charge me two extra nights for no reason

Breakfast variety & choices are good, staff always upbeat & helpful Could use a paint & surfaces spruce up as had peeling areas & chips in desk

Breakfast variety & choices are good, staff always upbeat & helpful Could use a paint & surfaces spruce up as had peeling areas & chips in desk

The bathroom was filthy disgusting The beds were uncomfortable the TV volume didn't work in the living room I was double charged for the room and when I called them they told me it wasn't their problem

Nothing The bathroom was filthy disgusting The beds were uncomfortable the TV volume didn't work in the living room I was double charged for the room and when I called them they told me it wasn't their problem

Everything was great

Elizabeth, who is at the front desk, stood out immediately. She was kind, friendly and helpful. She was like sunshine on a cloudy day. And I should add that all of the staff were delightful. If Elizabeth isn’t a manager already, she should be. I will definitely go back to this Marriot. Great job!!! Lisa

Staff was wonderful - especially the manager. Very helpful. Even found me some herbal tea!

everything good

The room smelled like BO. The breakfast was not much to pick from. Staff was good.

Very nice staff and amenities

Superb

Not applicable as to breakfasts

Decent, clean,and convenient Somewhat noisy late at night. Cooking smells throughout the building.

Decent, clean,and convenient Somewhat noisy late at night. Cooking smells throughout the building.

The location and the friendly and accommodating staff, particularly Earl. Bed not all that comfortable, not enough lighting and no security to respond to kids banging on our door late at night.

Bed not all that comfortable, not enough lighting and no security to respond to kids banging on our door late at night.

The hotel is close to shopping, restaurants and some what easy highway access. I would stay there again. The rooms had kitchenette and roomy

Front desk staff were helpful and friendly. Enjoyed our stay.

Office staff was very friendly, went out of their way to provide excellent service.

Very friendly staff, breakfast excellent, clean and well stocked. Hotel located close to beltway. Older property

Property is a bit worn but great location

Great room

Prices still too high...20 bucks less a night would be optimal.

The stay was truly a great experience. The room was well maintained and well stocked. Dishwasher was clean and worked as well. The staff was very friendly and helpful. There are grocery stores and shopping plazas less than a 5 minute drive away. This place is highly recommended.

Great

Mat

After our 1st night stay my husband noticed a few bumps and just thought it was from mosquitoes the night before. But, after the 2nd night we realized it had to be bedbugs. The bumps got larger and more showed up. I had checked the mattress before agreeing to this room, but obvious not close enough. So needless to say that experience was very upsetting. I will say that upon notifying the Hotel Manager, Elizabeth, she was very nice, kind, compassionate and showed empathy and understanding. She also compensated us for those nights. Customer service was on point. This was our 2nd time staying at the hotel. The first time we were in building A and had no problems. The 2nd time we were in building B. This hotel was a great price and great location for us when we often visit family in the area. However, I'm not sure if we will stay a 3rd time. To Elizabeth, thanks again for the great customer service.

Greet rooms

It’s old and needs updated

Very homely room layouts and excellent service & hospitality

Greet rooms.

Mmmmmmmm to me everything was good service I feel safe.

Everything about the service N/A

Suites were roomy kitchen was nice .WIFI was slow at times.

Cleaness if we would have had more time to enjoy it.

I would highly recommend and stay again

They have the best chocolate chip cookies every night for free, and the room was really nice also.

The bed was not comfortable and squeaked and the roll out bed was horrible. Only got 1 sheet and 1 blanket and that mattress was stained. Gross. The AC motor ran all night even when no air was blowing and rattled. Horrible night.

I arrived after midnight, was extremely exhausted and the staff completed the booking process in 2mins. Very fast service! Everyone was so pleasant and welcoming.

Great

Nice staff, good breakfast The coffee was not that great but not a big deal

No pool

Very nice a clean. Convenient location

Was in town for a lacrosse tournament. It was convenient and very comfortable. Would definitely stay here again.

Room and everything inside room

Cool

It’s cool

Friendly staff. Clean and quiet hotel.

Love the staff here. Facilities were clean. Wish there was a pool. Probably would have stayed longer.

Not very clean.

The property was nice. The customer service was great!! That alone will earn my business again.

Accidentally booked this location at the wrong city. Called immediately - both hotels.com and the hotel itself. Hotels.com told me the hotel manager was out and they would resolve and give me a refund on the morning. The next morning the manager tells me that the hotels.com agent didn’t change the status of my reservation from “live” to “canceled”. Hotels.com agent tells me this is not true, and that the hotel manager is refusing to provide my refund. Both point fingers at each other and I am left with no refund despite calling immediately. Horrible customer service on both parts.

I’ve had pleasant experiences at other Marriott stay bridge hotels before but last night was horrible. As soon as we walked in the room had a terrible pungent smell of some type of animal urine, furniture extremely outdated for example: bed was creaky and dips in middle amongst other things, and couple next door fought all night and woke us up at 7am screaming profanities. Would not recommend at all!

Good

Very good place while visiting dc or Maryland. There are few things inside home needs to be upgraded but overall it’s very good

Clean and the staff are professional.

Very clean

Stuff members are very friendly & the breakfast is delicious.Room is clean & have all what you need.

First time staying here and it was a nice hotel and staff was pretty nice as well.

Nice rooms at a fair price. Easy access to the highway.

Staff was friendly but the location is horrible because it is next Hwy 270 and the loud traffic noise never stops to include constant police/ fire truck sirens.

The suite was very clean and comfortable, offer all the basic essentials needed for an extended stay. I came for medical reasons and the beds were very comfy.

they didn’t do room service during my stay. also didn’t take the trash. i had to go at night to get towel as they could not send anyone to my room. its not even meeting mariotte standard.

Home away from home

All around experience was great.

Good buffet breakfast for people on the go. Just spent one night, hotel was in the way of our travelling. Could hear the highway traffic

Suite was Comfortable and clean. Customer service was excellent. The receptionists were great and they were able to get me in room without any issues although I was early for check-in. I am definitely going back and recommending it to friends and family.

Clean Breakfast just ok Overall decent hotel

Wonderful hotel. We were comfortable and homey with all of the ammenities. Hot breakfast was tasty. Highly recommend this hotel.

Will be coming back

I had a wonderful experience during my 3 night stay. I was able to bring my dogs and they even had an area outside with bags and a trash can. The in room full kitchen was very helpful and a big money saver on meals. The free breakfast was extensive and had something for everyone, including hot items like eggs and sausage. I had a studio suite and it still felt spacious and was clean.

Great stay! Cute little kitchens in the suites with a little oven, which is what I was looking for to bake Christmas cookies with my godson. Staff was fabulous - very friendly & always helpful.

I absolutely love everything about this hotel. I stayed for a month, and the room was fully equipped to make me feel at home. What truly stood out to me was the staff—they were incredibly hospitable and went above and beyond to ensure my stay was perfect. I was so impressed that I even gave them a thank-you card when I left because they truly are the best.

The staff for special requests re: noise issues do not help to address the issue with other guests when asked at 2am in the morning.

Staff was helpful. Cleaning and amenities were not up to Marriott standard. Suggest to increase breakfast timing possibly to 10am.

2 issues though was the tub and toilet overflowing! The staff got it resolved and quickly. Still loved the property.

It was a great experience, the suite was very comfortable and was perfect for our needs. Highly recommended for another trip.

Staff was terrific. Always friendly, helpful, and eager to troubleshoot any problems. Would rate them 15 out of 10!

Outstanding customer service! Thank you!

Thank you Crawford family

K

Good

Perfect

1

It was great Katie and Andrew were very friendly and kind. Very comfortable place. Quiet and relaxing. Everything was great room was very clean service was excellent!

The staff were accomodating and helpful. The room was clean and I liked having a kitchen. Would stay here again

Clean and suitable for our needs.

Room smelled like dog pee when AC turned on. Might have been that a dog peed on the AC unit as they are pet friendly. Breakfast was not very good. Maid service didn’t clean room when they came in every other day.

Elevator was broken when we got there. Very hard to climb the steps for us seniors. Room looks old. Don't like dingy carpet

Great staff and location

Easy and affordable

Peaceful

This is our go-to choice for this area. The staff is always very courteous and friendly. The location is great. It is excellent value for the price. We will be returning.

Our stay was okay but the bed was not comfortable. Breakfast was just okay.

Early May saw my second stay at TownePlace Suites Gaithersburg since March. Having lived in the area for many years, I looked long for a convenient, comfortable, and economical place to stay whenever I travel to metro Washington. It checks the box for all three. This hotel is off an I-270 exit, and not far from the Shady Grove Metro station. Plenty of good restaurants and shopping nearby. Nice breakfast, and a welcoming, professional staff assists guests. This hotel may seem non-descript, as it looks like townhouses. Yet inside are spacious, comfy suites with kitchens. Sure, you can book more glitzy or glamorous accommodations in DC or close-in suburbs, but you will pay a price for them. I like TownePlace Suites Gaithersburg, and hope to return again. Thanks!

It was ok. My AC unit broke and the property put me in another unit. That unit had a microwave that wasn’t working though.

Well, everything was okay besides when we entered the room. The fire alarm was hanging from the ceiling. Also, there were burn marks on the counter and furniture, no extra wash clothes or towels. Someone across from our room smoking marijuana. The smell did enter our room for a few minutes. My wife and I didn’t complain about it. We were just there for one night. Everything else was good.

Elizabeth checked us in and she was very nice and welcoming. The reviews were worrisome but I know sometimes things happen. So glad I stayed here. My boys had a great time as well. Free breakfast with waffles instead of just cereal and fruit. Hunter was kind enough to give us replacement towels sets last minute. Just overall great vibe and experience. Every staff member encounter was pleasant. My go to place when I visit back home again.

We booked for 3 people 2 bedroom suite, had to ask both days for more towels as left only 2 each service, ran out of toliet paper as they didn’t leave another roll the next day they serviced. Not sure what they call room servicing as it was limited. When we wanted a cup of tea downstairs they had no hot water, quite disappointing for what you paid for a 2 bedroom

Friendly staff, quiet location. Can’t think of anything i didn’t like, will definitely return

Dogs barking in a room when I got off the elevator. No sheets for the sofa. I called and they said we had to come get them at the front desk cause there weren’t any clean sheets available. So my husband walked across the parking lot to get the clean sheets only to find out they didn’t have any clean sheets. Finally picked up clean sheets after 10pm. When we opened the sofa bed it was filthy so we closed it up and just sprayed down the sofa and put sheets on top.

One of the windows would not close all the way. And the bathroom sink stopper was inactive, so that we could not fill it with water for shaving etc. Breakfast was good, although the coffee was dreadful.

Excellent

Nice hotel but needs new paint and exterminator for ants ,also our microwave doesnt work at all

This hotel is amazing! Very accommodating, great customer service, and friendly staff. One night me and my friend were lost trying to find another road to the hotel and a nice young gentleman stayed on the phone with us until we found our way to the hotel. Definitely recommend this hotel. The rooms were clean and housekeeping maintains it clean and smelling good!

I will lol here again next time I visit the area

I greatly enjoyed my early March 2024 stay at the clean and spacious TownePlace Suites in Gaithersburg, MD. Convenient on/off location to I-270, with lots of eating and shopping options nearby. An easy ride (depending on traffic) down into Washington, DC. Shady Grove Metro is also nearby. The hot and cold complimentary breakfast is tasty and offers many choices. Attentive staff kept breakfast 'supplied' and the seating area clean. Special kudos to housekeeper Gifty and colleagues who set up a nice, clean suite, and to courteous receptionist Corrigan who assisted me with an efficient check-out. I plan to stay here again, soon. Thank you!

Old) the kitchen was the main reason for Booking here since I was on a two week work trip. Staff was friendly. Walls seemed slightly thin so You could kind of hear neighbors if they were slightly louder than normal.

Convenient location. Excellent reception and staff, clean, very comfortable room.

Nice facility.

Very nice experience good Location.Nice breakfast .Rooms were clean and the bed comfortable has a nice kitchen just in case you want to cook your own meal

N/a

The staff here was excellent. They were incredibly attentive. Continental breakfast was very good, with something for everyone. Chocolate chip cookie at 7pm nightly in the lobby. We first stayed in room 103, a handicapped room (our mistake), but the bed was very squeaky and sunken in the center. Transferred to 109 for night 2. The room was excellent. The bed was a tiny bit squeaky (steel frames) but very comfortable. I would highly recommend this hotel.

We had a very pleasant stay

Nice, clean property with friendly staff. Good service overall

Great location had a good stay would return

Staff was very helpful and very friendly. Food was good. Bed was comfortable. Great place to stay!

General Manager was excellent and professional he addressed my concerns in a timely manner...

Very friendly staff, close to many eating options and shopping

Great

This property provided my family and I a home away from home. The suite was spacious and the kitchen appliances were full size. I was event able to bring my dog for a fee. Overall a great location and experience for my family.

There were a few issues with the cleanliness of the room and laundry facility. We came back to the room and even found the side window came out of its frame. However, the staff are excellent and welcoming. Truly friendly, hard working and professional. Elizabeth is a true joy to talk to and she works hard!

The complimentary breakfast was good but there could/should be more seating for the size of the hotel.

Very comfortable accomodations. Spacious so we didn't feel closed in. Breakfast was great.

Nothing in the other room works. We paid for a suite and the tv doesn’t work, we can’t plug in our electronics to charge our devices… not a good experience

Everything we need was just right there. EXCELLENT location, very safe.

Staff was very friendly and nice.

Very nice rooms . Enjoy my stay