Holiday Inn Galveston Island by IHG

BEST ONE I BEEN TOO

Excellent hotel staff was very friendly smelt very clean walking into the lobby!!! Would definitely return Carl was very helpful!

I didn’t no end up staying the staff she was friendly she was patient she was helpful The first room I ask to look at it smelled horrible and staff said if I turn the air on in the room it want b so bad no I was okay I tried a second room it smelt better but quality still not so good price was to high on what I was willing to pay considering all of that

The staff including manager was awesome The shower

The staff including manager was awesome The shower

Superb

Exceptional

Clean friendly hotel

It was close to the cruise ships The staff was horrible they charged me three different rates for the three rooms even though I booked them all at the same time on booking.com and when I told the staff that he told me that's between me and booking.com ..horrible

The staff was horrible they charged me three different rates for the three rooms even though I booked them all at the same time on booking.com and when I told the staff that he told me that's between me and booking.com ..horrible

Very good

Great location for a graduation event. Although the property is dated, there is a valued effort to keep it in line with the brand. Clean rooms and easy access. Convenient and great value.

Very clean and staff was friendly Breakfast is $14 per person. Seems pretty expensive and it’s not the easiest place to get to and if you pass it up it will take 15min to get back to it

Very clean and staff was friendly Breakfast is $14 per person. Seems pretty expensive and it’s not the easiest place to get to and if you pass it up it will take 15min to get back to it

No free breakfast! Spent 35$ to eat plus ----$ room

I didn’t stay at this property I was at the property on the seawall it was wonderful. Great view of the beach

I didn’t stay at this property I was at the property on the seawall it was wonderful. Great view of the beach

Carl at the front desk was awesome.

Great check in No complimentary breakfast,

No complimentary breakfast,

Price

We thought the breakfast was included in package. We had to wait one employee working to put all the food out. Constantly running out. Free breakfast most places include breakfast with your stay with them.

The staff Nothing

The staff Nothing

We thought the breakfast was included in package. We had to wait one employee working to put all the food out. Constantly running out. Free breakfast most places include breakfast with your stay with them.

Staff was great, clean hotel, perfect for night before cruise!

Thanks good but to expensive

Great hotel would stay again

The only complaint I have is that the AC didn’t get cold enough! Other than that I loved the friendly staff and property. Easy access to the cruise port. I just booked another stay for next month.

We opened our room once we checked in and found two dead roaches on the floor and a large stain in the carpet, the staff was nice and gave us another room as requested. Second room had no coffee and toilet seat was very loose. I had stayed in a lot of holiday inns and I hate to safe this was the worst experience over all. Staff was nice

The coffee maker had molded coffee floating in the drip tray. quite nauseating. It made me wonder what else had not been cleaned in that room in a while.

nice and clean

The only complaint I had is really a stupid complaint. The Mattress was horrible. Everything about this place is awesome and we loved everything about it!

The staff upon arrival was not friendly nor helpful. The breakfast the next morning was very sparse and there was no silverware to be found and had to find someone to help since there was no kitchen staff available

We stayed at the Holiday Inn Galveston Island a couple of weeks ago, we were welcomed by a friendly, very polite and professional young man Soorma who made our stay very pleasant. We appreciate him.

Hotel was clean, staff not friendly.

Great hotel food in restaurant is a little high but it was convenient

Room was clean and staff was friendly.

Clean. Comfortable bed.

Front desk clerk overwhelmed for amount of people checking in.

The staff was friendly and helpful. The room needed a little more cleaning (stains on the carpet, hair in the bathtub, and water marks or something on the vanity in the bathroom. Othan than that it was really nice, loved the view we had.

I have stayed at this hotel two times before, The first time It was terrible and we swore we would never stay there again. The second time I didn't check locations and the hotel had changed names , it was equally as terrible! this time I wasn't going to be fooled again so I looked for a Holiday Inn. Imagine my wife and I surprise when it was this hotel! she was not happy with me until we actually went in. Apparently Holiday Inn bought the hotel ,remodeled it and now I would stay again! They have done a terrific job of making it new and its still a good price.

Staff were great

Very clean room

Looked like the room was recently renovated. However the tub & refrigerated has yet to be.

Love your hotel!!!

The staff was great really helpful

Staff was nice. Surprised that breakfast wasn’t included. $11+ seems a little high priced. The room was clean.

Clean room!

Clean

However they really need to fix the heating system which did not work properly. My family was freezing at night time during this time of the year. We had to sleep with our sweatshirt on. It was very cold.

Good

We arrived early from houston and the staff were great and we were able to check in early. We had no fridge in our room but the hotel gave us a complimentary breakfast. The staff were friendly and helpful. Check-out was also a breeze. I highly recommend this hotel. The only issue was that we had to grab an uber to go and eat supper

Room excellent restaurant was a joke

Room was visibly dirty. Food splatters on the mirror and wall, rusty tub and the decorative throw on the door of bed had hair on it. Was only there for one night before cruise, if I was staying longer I would definitely complained and left.

It was indeed a really nice hotel, but those things that I’ve stated made it impossible to give a better rating and I didn’t expected to be staying in a cold room with bad water pressure.

Room was clean.TV did not work and renote batteries were dead. An employee had to come up and fix it. The phone was messed up too. Otherwise the stay was good. Staff was very helpful.

Great night lady

The hotel was situated in a convenient location. However, the bedding was questionably clean, and the restroom was also not fully clean. The staff was very friendly and efficient.

Perfect

Price was good. Staff was great. Rooms very clean. Bed was amazing.

The staff was very friendly and accommodating.

Room was clean Parking was good

At first entrance place was cleaned but odor of cleaning products was very strong! I noticed that at check in the other families were offered cookies for their stay but me with my 2 small kids weren’t- also I was the only one in line that had to fill out a vehicle info card. We only stayed one night so it was not bad. Accessibile to nearby attractions like Moody Gardens!

No bath towels wasn’t notified about it until I needed them had to purchase my own . The door wouldn’t lock and wouldn’t stay shut the additional lock at the top had to keep it shut the phone in the room did not open. I expressed this to the hotel and they refused for me to get a refund or another room .

The room was clean. The hostess wasn't super friendly but wasn't rude if that makes sense.

Manager was very kind to my wife and I.

yes

Smell was terrible. Staff were extremely unprofessional. Bar tender was on speaker calls using fowl language. Resturant and Bar are very limited. Do not suggest stay here. Rooms were not clean.

Clean room, enough parking space.

Yes. TV was not set up in our room. Staff were very helpful.

Welcoming and friendly was the staff

This was the worst hotel I have ever stayed at . Stayed for one night before our cruise the next day . Our first room was disgustingly dirty and the AC was broken . I mean hair all over our bedding , counters and bathroom area with hair everywhere and dust piled on . We requested to change rooms and got another dirty room that had thick dust buildup on the toilet and counters and hair everywhere , also gross dirty handprints on everything . And our bathroom door barely opened , I’m serious we had to suck in and squeeze through . It made my skin crawl , do not stay here .

The blind in the room were transparent when closed.

The staff was helpful, but they weren't always at the front desk because they were busy with other duties in the back office

There is only 1 elevator for entire hotel. Elevator was out of order. We were on the 3rd floor. I am in a large knee brace on my left leg, staff did not care. I was miserable. I do not recommend this hotel for anyone with any type of disability.

A little rust on the tub, but the rest of the place was nice. The help was good.

Great staff help full and close to port for cruise

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The staff is amazing.

Check in staff was great but the morning lady was another story . Coffee was cold and she had a bad attitude and this happened at 8:05 am . She acted like it was my fault that she wasn’t prepared for breakfast. When I say breakfast I just wanted a cup of hot coffee . If you don’t like people . You shouldn’t be in the service industry.

Parking was easy and secure. Did not use gym. Sandra was excellent! Very considerate employee and willing to please the guests to maw their stay fabulous!

the staff that checked me in billed me 2times for the room that i already paid for in expedia

It was good safe , I really recommend you to sing in this hotel I really like it

Convenient proximity to Cruise Port

Stay here before our cruise was convenient, quiet clean!

Good property

Lobby trashed No coffee or fresh water

Television didn’t work have big bugs crowing around in my room was very disappointed. But since I checked out at 6am the following morning I just felt with it but was very disappointed again for my stay.

Great place 👌

I Love the Holiday Inn

Elevator was not working and hard times to take out our luggage when we check out

Wrong location location.

This place is very convenient and the staff is phenomenal!

We were greet by a nice Employee named Soosmas...I probably miss spelled his name..he was very accommodating and proficient in his Duties...

Clean and friendly

Very friendly and very pleasant

Great experience

Staff was excellent! Sandra, Soarma, Brittanie! They made the stay. On last day of stay, huge Roach and spiders were found in room. A huge thank you to Ramon- maintenance- he came in a killed them for me!

Very nice and clean

Hotel is perfect but location is not. There’s not much around

People are really helpful

Thoroughly enjoyed staying at Holiday Inn. Very nice staff, comfortable beds, quiet, safe, and loved the exercise room. Would be nice if they had free breakfast like other hotels. Overall, excellent place to stay.

My stay at hotel was absolutely fantastic. Everything was perfect.

everything was fine nothing was exceptional or bad it was good no bad experience

I would like a call back from upper management not the staff management. Advertisement it is misleading you will think it is the one off the Seawall. When you walk in it is a bad smell that is not right. When checking the staff was very unprofessional just did not care about your concerns. When I booked it said you could not get your money back! Beware! That means the property has issues. I payed descent amount of money and I regret it badly it was my anniversary and it felt like traumatic experience. When I got to the room there was a ring around the tub and hair in it. The bathroom was just horrible and a nightmare. The bed sheets were not changed and had stains all over them. No one even offer to call anyone at that point someone should have said money back or maybe there is a better room. The gentleman when we were checking out told us he had four complaints already about the rooms and they need to fire house keeping because there is too many complaints. Expedia needs to take this Holiday Inn off their website. Just do not go unless it is your last choice. I went to Houston and I got a better room the same night!

Easy Check-in

The room is too hot

Toilet was dirty when entering the room. Bed was at least comfortable. Pool was brown. Won’t ever stay here again

Bathroom was never cleaned

Everything was good.

Under staffed

The hotel stunk and the pool water was green. I canceled my reservation.

The worst Holiday Inn I have ever stayed. The neighborhood wasn't desirable. As soon as I entered the room it smelt damp. There was something on the tile floor that was slippery, probably the moisture.

The bathroom was disgusting. Blood, hair and dirt all over the shower and bath tub. The attendee said to wait till the manager gets in the next morning but we had to leave before they got there so the problem was not resolved.

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The staff was the best they made it a great experience!

Our assigned room had a strong smell but the room they moved us to was just fine. Staff was very attentive.

Multiple stays the night prior to cruising. Close to port, ez in and out. Will book again.

The pictures you see on hotels.com is not for that hotel pleasure Pier is not across the street from that Holiday inn the first room we got smelled like mildew and the floor was soaking wet

Not bad for the price. Air freshener in the lobby is overwhelming, but everything was clean and easy access.

I didn’t like anything about this hotel. Unfriendly staff, careless manager, no response to any complaints about my room. No cold water, kids and i had to use only hot water in this summer. Weird smell when entering the main lobby or the rooms. Bathroom lock broken. Hooks taken out from bathroom door. Fridge one leg broken. No quarters in exchange of my cash to use in laundry. Iron wire ripped in between. And most important, no house keeping, or picking trash from rooms, or putting more clean towels unless it's your 3rd day of stay.

It was great!!! Service was amazing. Very helpful! Easy check in

Checking in was nice. The gentleman behind the counter was very friendly. The room was clean, however the amenities were lacking. No shampoo in the dispenser, the hair dryer was unattached from the wall with the front missing and exposed. Unfortunately breakfast isn’t a part of the price we paid, and we were informed they didn’t know how to check if we had it with our room. The price we paid for should’ve included the cost of $11.99/person. Holiday Inn used to be known for their great showers, not this one. Hardly any heat or pressure came from the shower, again goes back to what we paid should’ve been top notch. No plastic laundry bag. It may sound petty, but if I pay over $250 plus a $75 room deposit that I don’t get for 7-10 business days, then give me what I’m paying for. A nice stay, not some motel 6 experience, which is just right down the road, maybe next time that’s where I’ll stay and won’t be disappointed.

Na

Need a place to sleep

The facility had a long check in. The pool sign was located in the wrong spot from the sign. There was so much noise in the hallways late at night. The AC had a bunch of gunk in it like dirt /debris. It got the job done as far as a hotel but will not return.

Nice staff, clean room but not within walking distance to shopping or dining. Daughter haddifferent experience. Room had to be changed due to strong mold smell in room.

Property located in middle of nowhere. Not much to look at. Not many food options. But the worst part was that our room smelled of mold. Very musty, wet, smelly. The cleaning job was not good. Pissed I spent $250+ dollars on this gross hotel. I wouldn’t stay again

I saw a roach in the room, will not stay there again.

The staff was very friendly and helpful from the moment we arrived until checkout. Service was excellent, our room was clean and comfortable.

A/c was COVERED in mold and when we tried to change rooms the hostess was very rude and not concerned with the condition on the room at all….

Quiet

1

Lacked room service

There was dried coffe spots all over the counter, the full size fridge was extremely loud kept waking me up when it turned on , the toilet had trouble flushing .. but I only stayed one night .. wasn’t even there 24hrs so no use contacting the front desk to correct

I specifically chose this hotel due to it having a restaurant and bar. When we arrived, we found that it was closed due to understaffing. (The cook had to get rooms ready & they sent the bartender home before dinner bc it was slow. This was a Friday night- the night before several cruises were to depart the next day! At least 10 people were waiting for a cook/bartender to show up). No one had transportation bc we had all ubered in from the airport. We bought overpriced, stale bags of chips from the front desk. Breakfast was to be included the reservation. Again, I chose this hotel for that reason. We were told it was not on the reservation & we needed to pay $11 each, as it was not included. Highly disappointed & will not utilize this hotel again even though it’s close to the cruise port.

Pls don’t go to this hotel. The room was so dirty when we checked in at 5 pm. The beds were not tucked in like it’s suppose to. The restroom had pubic hair. I was so uncomfortable, unhappy, and disgusted. The pics on the website looked decent and modern but this place is not well maintained at all. It was honestly the worst experience and left a bitter impression. It was also our first time at Galveston Texas and so disappointed that we experienced this as first timers. I don’t think we will ever go back to Galveston because of this.

Great hotel, very clean and also has friendly staff. However, they no longer offer free parking for cruise passengers staying here like they did in the past. The breakfast is also pricey. Great location, close to food and shopping.

If it wasn’t for the front desk staff I would have not stayed all three nights. But the staff made it better. Had to switch rooms cause the first room was not cleaned, but the second room was good. The downstairs area smelled moldy, but our room was fine. The restaurant and bar was barely open at all over the entire weekend.

It was okay not somewhere I will stay again. Front desk staff was nice but didn’t acknowledge me when I walked in. They were having a personal conversation. As for as the cleanliness it could have been better. I really liked Sandra I believe that is her name at the front desk.

The location was great

Bit disappointed as the bar was not open on the first evening we were there and only open until about 8:30 the next evening. We booked it as it advertised as having a bar. No other facilities around so had to Uber into Galveston on both days. Hotel room was large and comfortable although shower gel or shampoo containers were empty and no house keeping during our stay.

I liked it here, the only downside is that the hotel room had no phone. I called the front desk with my mobile phone also and no one responded.

No breakfast

This hotel is good for a one night stay and has a motel6 type feel

Nice employee's

We go back down stairs and the manager gave us another room key. We went to that room and it was about 78* in that room and the air conditioner was set on 66. We called the front desk. The manager brought a third room key up to a room at the end of the hall. We noticed that the door to this room was very dusty like it had not been used or cleaned in a long time. We went inside and the air conditioner worked so we went to bed due to being exhausted. Early the next morning, we discovered why the door was dusty. A work crew was working in a near by room so we were awakened by the sounds of hammering and drills. The day shift manager could not give us a discount due to me booking the room through Expedia but, he did create me a rewards account and put points on it so we can use them if we stay there again. (Probably will never use them)

Nothing fancy but comfortable and clean

Staff were very good and the actual hotel was good but the location was not good - basically on a highway with not much close by.

We are not sure about the bad odor right from checkin to the rrom and raised that to the front desk.

Dirty smelly and outside full of trash

Everything was great and the staff was super friendly and helpful!!!😊

None

Returning customer. A great spot for that nights sleep prior to cruising.

The employees were nice. The property was okay. My phone did not work in the room, when I told the staff they automatically knew what room it was. It had a black line in the TV. They also charge my room when buying things are getting breakfast, even though I told them to charge my card to the room. I called up there after everything was said and done. Payment was taken. They still charged me to my room didn’t charge my card. I paid more than I should have thinking that I paid for my card. I talk to somebody. They said that they were going to have Manager call me. It’s been four days since the manager was supposed to call me. I’m not going to chase after $40 which I should because it is my money but it’s in a different state and I don’t feel like going back-and-forth over the phone probably not gonna get my money back! I never give out bad reviews and I hate to do it, but I do work for customer service. That is one of my main jobs and I know how it is to deal with customers and have customers as priority one. But it seems as if they don’t care about customers.

Return visitor. Location, service and facilities are great. Will be back.

There was no free breakfast!

Great friendly staff

When we got in our room we didnt have a tv box so we couldn't watch tv. When we did get one it wasnt hooked up correctly so we weren't able to watch tv. There was a moldy smell and the bed is not your typical king sized bed, it is smaller. Its not worth the price. I didnt feel like i was at an IHG hotel.

Aesthetics are much better! However, they stopped allowing cruise parking as of 2/13/25. This was one of the main reasons I chose to stay at this location. The manager allowed us to park this one time only, which was very kind of them to make an exception. Additionally, when we tried to check in, my reservation was cancelled. Luckily they had availability so we were able to rebook. I have say I was really pleased with how the staff was able to work with me on the issues we had! Very professional!

The staff was wonderful. the rooms were clean. The bar staff were entertaining and the bar food was good.

It was great

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Hotel and room was clean and staff was friendly.

This property was fine, and just fine. The breakfast was a basic continental breakfast (actually smaller than most we've stayed at recently) for $11.99 a person. The drinks located in the lobby were $4 each. Check in was slow even though we were the only people. Our key didn't work the second day and the wait was long even though we were again the only people. I would stay there again if I was in the area, but I wouldn't seek it out when looking for a location. We travel often and stay in the same places repeatedly when it's great. This is not one of the great places, it was just okay.

Pretty average, bathroom had hair all over the toilet seat and room had a weird stale smell. Seemed like they didn’t clean it very well but wasn’t the worst, not the best either.

No hot water in shower! Dirty tile floor! Restaurant was under staffed and extremely slow but nice staff.

Amazing staff very friendly from check in until check out

Broken door lock. Dirty spots on floor.no phone. No hot water only warm !!!!!

Parking

Nice property and excellent parking

The best .

Able to see a homeless camp from window. Had a strange smell to it. At breakfast we were served expired yogurt

Apparently anytime after 7:00 a.m. they're free too start construction was rudely awakened at 8:30 in the morning to hammering and power tools in the room next door. No forewarning when I checked in. Very rude way to wake up and treat guests. Call the front desk and they inform me quiet hours in at 7:00 a.m. and then willing to do anything about it. Said they would leave word with management but highly doubt it.

It wad nice

There was no hot water and the excuse was they said they're other people in the hotel using the water at the sane time so i said really because my wife tried taking a shower at 4:00 am and no hot water then i woke up at 8:00 am and still no hot water . I believe they knew this they just tell excuses. I will never stay here again

Briana was not friendly at all in the front desk. She clearly didn’t care about her job from her facial expression. She wasn’t attentive at all when we first tried checking in, as she hid behind the counter in the staff break room.

Stayed one night before leaving for our cruise. Everything was great and front desk lady was awesome. Ask able to leave our car there while we were on the cruise.

NO hot water. we stayed one night, before boarding ship.

Found roaches in our room showers was dirty just made me feel dirty and nasty.

Amazing, clean and convenient

The property is just fine. However we waited 20min for anyone to be at the reception area

Easy and friendly check in