Sleep Inn & Suites Galveston Island

No free breakfast. Pool is very small. Dirty carpet.

Mold on the ceilings of the room and bathroom; generally good use a good cleaning in the hallways in common areas.

The staff was very friendly and helpful. The room was not very clean and it seemed like the towels were dirty and stained. The shower curtain was ripped. Trash in lobby floor. Very pitiful breakfast. Could be a nice motel if cleaned and maintained better.

Let’s start off with the staff, when I first checked in they were super rude. No information was given to me. No WiFi not breakfast times. My restroom had not been reset. The next morning when breakfast came… there was an only a sad muffin. The staffs response was its better than nothing. There was no breakfast, don’t fall for that.It’s just not worth it. Stay somewhere else.

Advertise they have breakfast, mini cupcakes is not breakfast, nothing else.

Yes we did like it , customer service excellent.

Todo

They offer breakfast when booking but at the front desk I was informed the breakfast was only muffins, which is very misleading. Would have booked elsewhere if I knew that was the included breakfast.

There were no sheets, just a bed cover and light comforter that I'm sure wasn't washed. There is no soap dish. They didn't even put out coffee let alone a continental breakfast.

I actually and honestly can not think of one thing I can say was good about our experience at this location sad to say but only being honest

The smell of mildew filled the room to the point the beds felt wet No towels or hand towels in bathroom The 2 min walk to the beach is false advertisement cause it’s a 2 minute walk to the jetty Bath tub had hair in tub Black mold on ceiling and curtains Just disgusting DO NOT WASTE WASTE YOUR HERE

No one was employed there except front desk so you have to take out your own trash, vacuum your own room (and hallway since it was nasty and I didn't want my girls walking on it) and get your own towels. No breakfast like advertised. Management likely doesn't care, avoid.

So when we got there check in was fine. We got to our room and the kids wanted to go to the pool and we had zero towels. No hand towels. No regular towels. No wash cloths. Nothing. When I went downstairs to ask for some and the worker gave me one towel. I said there is 5 of us. We need 4 more and some wash cloths and something to put on the floor and she came back with 2 more towels. I was like 2 MORE PLEASE. The lady behind us said they didn’t have bedding on their beds when they got their room and the first room key they gave them they walked into a room that was already occupied 😳 then after we all showered and laid down my kids started saying their comforter smelled like pee. They went downstairs and asked for a clean one and the lady said she didn’t have any more….. and there was hardly breakfast. No cereal or anything. Just small bite size muffins and coffee. If you just want the cheapest price then go ahead. If you want something decent this is not the place. I’d rather go to motel 6 just sayin

They advertise a breakfast but then have the room closed and no breakfast offered and the room was dirty and beds uncomfortable

After finding my daughters suitcase we left behind if anyone turned it in instead we seen it in the backseat of the worker vehicle. We knew because they fled the scene but they were reported to police. No breakfast due to kitchen renovation they dont mention when booking so expect muffins :) Was told by a cleaning lady after bringing up sheets that she just dropped on the counter that she didnt make enough for this and left. My son had a small accident on the bed and we requested the room be cleaned that morning to replace bedding, vacuum and replace towels. We returned at 5pm and no cleaning had been done and no clean towels. This is the worst place i have ever stayed and warn you before you consider booking here that you wont be expecting much and the staff are not good people. Dee was so rude and she stated she didnt care or make enough to worry about ensuring i was comfortable for my stay since all cleaning ladies left and no rooms are cleaned. O and maybe just maybe your room will be cleaned but dont forget to request it or else they will assume u dont like your room to be cleaned.

Checked in paid place smells humid and dirty. went upstairs my room was not even cleaned. The cleaning lady had to go and change my key for a diff room. I left came back later my key was not working. Apparently whoever checked me in didn’t change the system so we were locked out of our room. For breakfast all they had was a couple muffins and coffee. Worst experience will not be back.

No breakfast not even coffee. Most basic stay I’ve had in 20 years

Staff was friendly but short staffed. Lady at the front desk stated she was there by herself. There were no towels in our room and others as well. There were multiple people at the desk asking for towels. There was a staff member that came by the room late night after checking in. She attempted to open the door but could not because I had the privacy door latch engaged. When I went to the door she asked what my name was and if I was the person on the reservation. We had checked in about 45 mins prior. Breakfast consisted of coffee and tiny muffins.

Didn't have towels in the bathroom to shower. The phone didnt work to call downstairs to let them know towels was needed. The front desk person was no where to be found. And never showed up till the next day...

Clean and friendly , parking was easy

I checked in an had absolutely dirty room

Hotel Lobby slight smelling with people begging with little kids to pay for her room.

No breakfast available and not friendly staff. Staff didn’t share about breakfast unavailability during my check-in and they charged us more and didn’t even provide breakfast: so many families got impacted during the stay. Not a recommended place to stay if you need breakfast, not worth of stay

Housekeeping does not know how to clean. The staff were nice but not very helpful due to the fact the hotel was sold out. The building smells like wet dog and stains on the carpet. My tv was damaged, had a line in the middle. There were plumbing issues in my room. The lamp was rusted, it’s obvious that lamp needed to be replaced all around. My room had soft towels and comfortable bed, so I slept good. Overall I won’t be returning.

First when you walk in it smelled like bad sewage. Then when I go upstairs there was only 1 small 2oz shampoo bottle. And on the beds no cover was located only sheets . I go downstairs and tell the old Indian lady I need 2 covers and have me attitude saying they are under the sheets ! I told her look there’s not ! I took a video and then talked bad upon her staff ! She was yelling and I asked for more towels and was being extremely rude ! Never again !

When we arrived the staff was on the phone in another room. Couldn’t understand anything she said for starters. When we got to our room, the only thing that was clean was the bed. Bathroom shower had someone’s body hair in the shower floor, and mold was all along the side of the shower floor. The bed had a fitted sheet, non fitted mattress bad and a sheet on top. The bed pillows were the smallest pillows I’ve ever had on a bed. When we got up, we expected coffee as there was a coffee pot in the room, it was broken. We went downstairs at 8:30 and breakfast as well as all coffee had been put away. Breakfast apparently ended at 8:30. We will not be returning to this hotel at any time in the future and warn others that it’s not worth booking!!

Bref, honnêtement, nous avons fait beaucoup d'hôtel à travers États-Unis, et c'est la première fois qu'on se retrouve dans une tel situation. C'est comme si l'hôtel était à la limite de l'abandon. Jamais plus cette chaine pour nous.

The front desk staff was great! The rest of the visit was terrible. The first room we got had dirty sheets, the bathroom vent was full of dust and mold, the TV and phone didn't work. We requested a second room and they were accommodating. The bathroom was still not great, but better than the first room and when I went to take a shower the next morning the water was orange and had an awful smell. I let it run for couple of minutes and it didn't clear so needless to say no showers before we headed to our cruise. We booked this hotel because it said breakfast was included but they said the kitchen was under maintenance so no food or coffee. Had we known we would have stayed elsewhere. They said the price was dropped due to no breakfast however the rate was more expensive this trip than our stay in November. Very disappointing and we won't stay there again.

This hotel is terrible. My family of 3 stayed 1 night on 5/16. The first room they gave us was room 310 which was not clean; went to front desk and inform them and was assigned room 120, which had a king bed but my reservation was for 2 queen beds; went back to front desk for a third time and was assigned room 318. The pillow cases on one of the bed had yellow stains, the carpets are dirty and the bathroom has black stains like mold n rust, the towels are old. I booked my room with Expedia and paid in full. At check-in Sleep Inn requested a credit card and my ID which I provided which I know is standard process. However they charged $90.25 which I thought was just a hold. But the charge was not reversed. I called the hotel n the front desk person I spoke with was rude telling me she doesn’t see the charge. She was not helpful . I suspect they screwed up and incorrectly charged me for one of the other 2 rooms they had previously assigned me. I’m in the process of disputing the charge on my card. I would never recommend this hotel to anyone!

The price was reasonably expensive. Even though the website claims there’s a breakfast, they just said “not anymore.” Other people complained about it.

A lot went wrong here, and I will be contacting Sleep Inn directly. Upon asking about the "buffet" breakfast, we were told the kitchen was being "remodeled" and that there would only be coffee in the room. (This was news to us, as we had chosen the hotel over a competitor for the breakfast, and this information was not volunteered until I asked.) We were assigned a room that had a snack wrapper in the bedding and no top sheets (the sheet between the mattress sheet and the comforter) on either bed. We changed to a room that also had no top sheets on either bed AND had NO towels, washcloths, etc. We made do by remaking the beds ourselves with the sheets in the proper order. The walls in the second room had smudges on the headboards and visible mold near the plugs on the wall. We asked for towels and were told there were no washcloths. The front desk person was apologetic that night and the next morning (same person), but the hotel looked unkempt, including crumbs and debris in the hallways. We never saw any staff except the one front desk employee, including no housekeeping staff before we checked out at 9:30. Hard times, Sleep Inn? I will be asking for (and expecting) compensation, which I have never found a need to insist upon before.

Beware they had carpet beetles all over the place was super dirty even the hallways. Most nasty place I ever stayed at.. don't spend your money here... not even worth it

check-in took forever and I had to listen to the hotel deliberately blaring music on the first floor. treadmill was broken in the 'fitness center' which was the only reason I chose the hotel over cheaper ones, and when I took the stairs back to my room there were men hanging out, drinking beer in the stairwell. When I stayed at this hotel a few years ago I thought it was a good deal but it must be under new management.

Was described as having a included breakfast but the hotel does not have breakfast.

Not very clean no breakfast

They had no breakfast during our stay, and the front desk lady said, “That’s why the rooms are discounted.” We paid full price, so I’m not sure what she meant by that. Do not stay here, I’m telling you — the property is in horrible condition, and the hallways, lobby, and carpet stink.

I stayed 5 days & asked every day to have the room made up, never happened, had to go downstairs every day for towels & coffee, breakfast bar was never opened

I recently stayed and unfortunately had a very disappointing experience. There was a strong odor in the hallway, which became even worse when the air conditioning was turned on. The blankets in the room appeared dirty and did not feel clean or fresh. Additionally, the website advertised breakfast, but no breakfast was available during my stay. The pool was also dirty and not properly maintained. To make matters worse, there was a homeless individual outside the property, which made me feel uncomfortable and concerned about safety. Overall, this stay did not meet expectations based on what was advertised. Thank

Stayed for one night, no issues, found parking, staff was nice. Hallways did smell like wet carpet. Room was ok, only 1 hand towel, bed comforter was torn, no water pressure when showering.

I wouldn't stay there they are hateful and do not clean your room. And I found use condoms in my room was pissed off trash cans overflowing.. will not stay there again need refund

The room I was checked into had not been cleaned. The second room was missing several items (desk chair, new toilet paper, no hangers in closet, no luggage stand, remote control missing back of unit). When I went to the front desk to let them know about these things, the person did nothing to deal with any of these issues. I also sent an email directly to the hotel listing these issues and requested a refund. To date, I have not received a response. Very poor customer service so will not be going back and would not recommend!

Parking excellent

Needs work: we werent advised that the breakfast that was included was shut down. The water pressure in the shower needs some work, walls wete all scuffed uo and could use some paint, bottom of the shower curtain was yellow and moldy.

Looks of hotel rm & entire facility is poor to BAD conditions. I hate to put a review like this down, but it’s the truth.

Rooms stunk,Beds smelled,no breakfast.couldn’t check in till 6:00pm,will never go back.Don’t waste your money.

This place was filthy. Floors and carpet were gross. The bed linens were dirty. The shower was full of black mold. We stayed a few hours and left.

No breakfast. Rude people. Booked 2 rooms. Not worth it.

Wasn't as awful as some made it seem. The beds were clean, and comfortable for a nights stay. The room was musty, but cured with a high AC, and I think we slept through breakfast. Would consider using again.

Hotel fridge did not work so moat of my food for the weekend that i brought went bad ants all over the counter in the bathroom no water pressure when taking a shower most the lights just flickered places was kinda a mess.

Everything was ok except I booked through a 3rd party Expedia, information on Expedia said the hotel was pet friendly it was not and I could not get a refund and I had to pay even though I had thought I paid through Expedia. The staff was friendly though and thankfully it was chilly out so my pet stayed in her kennel in my car.

Right of 61st.

Dirty and smelled musty! No breakfast was provided even though the website says there is complimentary breakfast. Very disappointed! Nothing worked, vending machines, refrigerator, hair dryer, coffee machine. Everything was in poor condition.

Stains on carpet. Hallway and room all smells. No breakfast provided. Not even a watering station to refill water bottles. Will never stay again

Lobby stunk. Water on floor. Only two bath towles, no hand towels or wash clothes. Noisy in rooms. Needs updated. Hallways unclean. Can not recommend.

The room was filthy! Dust everywhere, the floor needed vacuuming, the tile needed mopped, the shower needed cleaned, there was residual food on the dresser and cup mark on all the furniture. We went down stairs and very politely asked for our room to be be cleaned and the lady called the housekeeping lady (who was just sitting in the breakfast area, we could hear her) from her cell phone and walked away to talk to her so no telling what she said about us. When we returned the staff had changed and our room was never cleaned, it looked like someone swiped their hand over the top of the dresser and that was it. They ended up switching us to a different room (both staff members we dealt with acted very put out by our request to have our room cleaned or moved us to another room) but the cleanliness was still very lacking. It was just a very gross, run down version of the hotel we stayed at a few years ago that was very nice and very well maintained. I don’t know what happed but we will NEVER stay here again. 10/10 DO NOT RECOMMEND.

Very basic hotel stay. Their "breakfast" was a diy waffle maker and some cereal with warm milk. The room was ok. Probably wont stay here again.

The hotel needs a renovation. It was disgusting, not clean.

There were insufficient staff and not enough towels in room for two adults.

The staff that was working did not speak any English. She had someone on the phone telling her how to check us in. Then i didnt have any towels or wash clothes in the room so i had to go get some. The lady didnt want to give me any cuz she said i should have some in my room. I said you are absolutely correct i should but i dont . Took way to long for me to get something that should have already been in there. Will not stay here ever again.

The room was dirty, the bed did not have two sheets, it just had one bottom sheet and a comforter on top of it. The comforter was all stained. The bathroom had mold all around the tub. The ceiling paint in the bathroom was all peeled. The toilet bowl was all rusty at its bolts. There was food and a container left in the microwave. The floor had crumbs all over it.The breakfast offer was either waffles or muffins, or stale cereal

Property was clean, bed was hard as a rock, room was extremely noisy.

Room was not very clean

If I could give zero stars, I would. Upon arrival, the hotel seemed fine. Once we got checked in and up to our room, it was terrible. The room had a strange smell, there were two dirty (and I mean dirty) wash clothes hanging on the shower curtain rod. The shower wasn't cleaned properly, nor was the sink. The coffee pot in the room was disgusting. The air conditioner would not get below 74°. Luckily a cool front blew in and the weather did not get above 78° the weekend we were there. The "buffet" breakfast was NOT a thing. It was only cereal, waffles, and coffee. It was not ready by 7:00 a.m. on either day we were there. Not that it mattered to us because we didn't eat there. They only have one person working during every single shift. I would not recommend staying here. Unfortunately I didn't think about taking pictures of all of these things, but I promise you this is a true review.

It was absolutely horrible. About 10 other complaints while I was there. They charged for a king room which is what we wanted but without even asking they put us in a double bed room and when I went to say something immediately after we were put in our room they said they didn’t have a king room clean. Mind you we got there at 5 waited 30 mins to even talk to the women and then had to wait another 2 hours to get into the room after driving 6 hours with a 13 month old. Was not worth the $174 at all.

When we arrived, check in took a very long time. Got our room keys and upon entering the room found it to be occupied. This was around 12am so thank goodness they were not asleep. When back down to lobby and told the lady. She acted surprised and left the desk with a long line of people waiting. Others in line informed us she thought our room was occupied but did not try to tell us. When she returned several minutes later, we got a new room. Never an apology or any kind of offer to make up for the trouble. We will not be returning.

This was ok to sleep for one night if no other option is available

Room was not vacuumed, halls were not vacuumed. Room smelled like mildew. Bathroom had no where to hang your towels to dry. Bath towels had make up stains and grass. Breakfast only consisted of cereal, waffles, and muffins. Downstairs vending machines did not work for snacks. There were no Do not disturb signs in the room to place on the outside of the door. No luggage rack in closet. Other than that staff was friendly.

Everything was good clean. Parking was good.

Staff was great. Rooms were decent. Bed sheets were stained and looked like they had not been changed. Shower was dirty. Had like boogers stuck on the shower walls along wity some other brown smudges of I don't know what it was. There were body hairs on the soap holder. It obviously looked like the shower was not cleaned either. I was really grossed out. The staff was nice but I will not be staying here again.

Yes

Breakfast was two waffle makers, mini muffins, toast, juice and coffee. Shuttle was only at 7am and didnt offer any more on embarkation of Carnival Jubilee with 6500 people. Most in the lobby were getting on Jubilee. So I passed on $10 a day parking at the property.

location

Everything was filthy. Not enough towels I. Room for guests. Only 1 person working so we had to retrieve bedding and change our own bed.

Had to request more towels because they were not stocked. Coffee maker in room didn't work. Went down stairs and staff was asleep on the couch. Couldn't use poor excuse for a gym until 8. Lady told me to leave gym and come back at 8. I was going to make to much noise for other guest. Not coming back.

In my 52 years on the earth I have never left a review. I’ve just never felt compelled to leave a good or bad review until now. I would NEVER recommend this hotel. It was a nightmare from the moment we stepped inside. We arrived at the scheduled check in time and as we walked in we knew something was wrong because the lobby was packed. The front desk informed us that the house keeper called in sick and no rooms were available. We waited about an hour before they finally checked us in. We walked in our room and I was in total shock. There’s not a doubt in my mind we were sleeping on the prior guests sheets and using their towels. To say this hotel was filthy is a complete understatement. And to top it off, our toilet would not flush. Of course we asked for assistance and were simply told they had no available rooms to move us and they would try and fix it. Of course it couldn’t be fixed so our only option was to take the ice bucket and fill the tank with water in order to flush the toilet. We could not check out of this hell hole fast enough!

Everythîng. Lizard in room. Mold. Used roll of toliet paper. Terrible dirty breakfest.

Many guests did not have towels and some did not have sheets. Arrival time was around 4pm. Floor was not thoroughly clean. Breakfast selection was minimal.

This was just an okay place

Service

I walked into my room and found dried blood on the floor, hair all over the shower, and random crumbs and debris everywhere. It looked like the room hadn’t been cleaned in who knows how long. Not “a little messy”, I’m talking straight up filthy and unacceptable. I went to the front desk thinking they’d fix it, and instead they laughed and shrugged it off like it was no big deal. That alone tells you everything about how this place is run. Because the entire area was booked, I had no choice but to stay and yes, I had to CLEAN MY OWN HOTEL ROOM just to make it livable. Imagine paying for a hotel and ending up doing housekeeping yourself. Now here’s where it gets even worse. I asked for towels, and the person at the desk told me she didn’t even work there and was just “helping.” Then she pulled towels out of a trash can and handed them to me saying they were clean. I wish I was joking. And of course, when I tried to get a refund, they lied and said they offered me another room, which never happened. Not once. This place is dirty, disorganized, and completely dishonest. Management clearly does not care, and it shows in every part of this hotel. If you have any standards at all, do NOT stay here. Spend the extra money and go literally anywhere else.

I want to start by saying the staff were excellent—friendly, helpful, and genuinely welcoming. Unfortunately, the condition of the hotel itself overshadowed the great service. There are several issues future guests should be aware of: Property Condition & Cleanliness The overall cleanliness and upkeep of the hotel are far below acceptable standards. I have multiple photos showing cigarette butts scattered around the entrance and surrounding areas, largely because there are no ashtrays provided anywhere near the front doors. The exterior lighting is inconsistent, and I noticed exposed electrical wiring hanging from outlets, which is a safety concern. Gym / Workout Facilities The fitness center is in extremely poor condition. The treadmill is broken. The recumbent bike barely functions. Only 1 of the 3 cardio machines was usable. There are no free weights, no gym towels, no water, no paper towels, and no remote for the TV. Everything—including equipment surfaces—was dusty and dirty. This area appears to have been neglected for a long time. Breakfast Experience The breakfast was honestly one of the worst I’ve encountered at a hotel. Most items were low‑quality, and I watched staff bring in Walmart grocery bags containing baked goods instead of offering fresh or professionally prepared food. The setup and presentation were extremely unappealing. Amenities Aside from the excellent staff, the amenities are ve

Mal trato del empleado que nos hizo el chequeo, mala higiene en todos los sentidos. Al promover este hotel Expedía debe contactar con el hotel para solucionar estos problemas que son constantes , según el sitio web del hotel y los comentarios de Google

The room was quite dated and run down. The carpet needed vacuuming and the bathroom could use a good scrubbing. I chose this hotel because it advertised long term free parking for cruise guests. I also called and confirmed what the website said. When we got there I was told that it would cost $10 per day to park which would be $80 for our cruise stay. That also said a free breakfast was provided. All that was on the breakfast was cold cereal, toast, apples, and a diy waffle. They also advertised shuttle service to the cruise line port. I was told that it was not available until sometime in April. We were cruising in early March. All in all, the hotel was sufficient for us only because of its proximity to the port. We had to call an independent shuttle service. I would only stay there again in a pinch.

A good clean place to spend the night.

Not enough fruit on breakfast buffet that i could eat like bananas. Im allergice to oranges lemons and cant eat hard items like apples. Also i mentioned just after check in that my door reader needed batteries. But they didnt cange them till 3am when my lock died completelyand i was locked out. The lady downstairs had to go get the equipment to do it. And when she got it done she saw a rash on my chest when my shirt moved and she mentioned it asking what it was. Eczema is embarrassing enough to have someine point it out was really bad it was the night person on thursday night.

Rooms arent really clean. there isnt really any breakfast. Wifi isnt great. no matter how cheap it is not worth it.

No towels in our room.

The first room we were given was dirty. Very obviously had not been cleaned. The room had lots of damage and rust. The 2nd room was not cleaned well. The shower glass door was covered in mildew. Inside the shower was damaged in several places and had rust and mold. I refused to shower in it. The bathroom has been painted green and not painted well, part of the shower was painted green. The toilet had hair at the back of it near the seat and around the rim of the toilet was rusted and not clean. The walls and furniture were damaged and dirty. In the room, there was damage to the walls and the lamps including the shades were absolutely covered in rust! The bed was uncomfortable and the pillows were awful. There were no towels in our room and when we asked we were told they were all being washed and to ask the front desk for them later. This was at 3 pm in the afternoon. On the website, a hot breakfast was offered. Total false advertising. They had coffee but no tea. Outside at the entry, the lights were broken. In the entry the windows and doors were very dirty. We have stayed at other Choice hotels and were absolutely shocked at the state of the hotel. Whomever owns this property obviously doesn’t care about it nor about the patrons. If I were Choice, I would demanding a complete renovation be done. We barely slept and have requested a refund. Personally, the hotel should be shut down until it is renovated and the website updated with accurate amenities.

The staff was condescending and not providing solutions to ensure the rooms were. The rooms were filthy and there were holes in the wall,lol dead the was dirty towel

It’s not at all what is advertised online or in pictures

They did not offer breakfast.

Property was very dirty. Carpet was in very bad conditions and the shower was full of mold. Very rude receptionist

One country guy he was the dude that should run the whole hotel,

First room was not clean at all so moved us rooms. Water pressure not good. Breakfast was not much to choose from.

It’s very sad to say. But we need place asap n for the price we pay I thought it would be like the ad on the internet. Not clean at all didn’t have anything to offer us as we need n not clean at all. Free breakfast was a joke they should’ve just said free bread n coffee.. sad sad sad

Water pressure in the shower wasn’t good. The rooms WERE CLEAN, which was the biggest plus of our stay. The fridge DID NOT work at all. Breakfast was a singular line of 18 people for the singular waffle maker. No eggs , sausage, nada.

Worst stay Ive ever experienced!

Room smelled like mold and mildew and the shower had mold

Elevator dirty, sparse breakfast, no face cloths, called ahead to confirm cruise-port shuttle which was NOT available upon arrival. Staff on hand was polite and as helpful as they could be.

The room was not clean. There was visible hair on both beds as well as in the bath tub and sink. No towels were in the room.

The room was ok. The service was terrible. We has called the month before about the shuttle service and remote parking. got there, nope they don't do that anymore. 20 people were yelling about that. So we had to pay an additional 175 bucks for parking. Breakfast was no hot eggs, etc. Only cold cereal and some buns.There was more, but why bother. this place is worthless!!!!

The room was fine. There was supposed to be a free breakfast. The breakfast consisted of waffles you made yourself, terrible tasting coffee and only cereal as the other option. There was not option for decaf coffee, just a small container of regular coffee.

Our room was fine. The staff was friendly. But the breakfast isn’t breakfast at all. Dry cereal and one waffle maker. Sleep Inns in North Dakota have wonderful breakfasts. This one was a crock.

Breakfast was muffins.

Room was very dirty, not even vacuumed with food and debris on the floor. No towels when we arrived. Staff seemed annoyed to be there.

The rooms need updating. There was black mildew around tub. However, the room itself and hallways were clean. The breakfast was disappointing. The amount asked was too much in regards to the hotel as a whole.

During my stay it rained and I discovered that my rain jacket was no longer water proof. Soaked I asked if they had a dryer to which they did but it was coin operated with no way of converting bills to coin or using card. After handling the wet clothes I wanted some vending only to find the card reader disabled by vendor. That cemented in my mind that this hotel cuts all the corners and still isn't the cheapest hotel you can stay at. The breakfast was also lacking with condiments being missing and a lack of choices. I saw groups of guests deciding to go out for breakfast.

The room was dirty and in need of a lot of maintenance. Shower had a shelf broken off and missing. Mold in Shower and Bathroom celing. Grease on door jam above the door. Bed was comfy but the pillows were horrible. Hallway carpets in severe need of deep shampooing. Won’t be back.

Room was dirty, with what looked like blood stains on the carpet. Definitely blood splatter on the wall in the bathroom. Included breakfast was two waffle machines with huge lineups some cereal and bread. We took photos of the carpet but cannot send them on here.

The room sheets were on top of the comforter! The hair dryer was broken. The shuttle to the port isn't working. Overall, a bad stay!

Not a lot of effort in guest comfort or satisfaction. Cruise shuttle doesn’t start operating it until 11:00 am.

Room and sheets did not look or feel clean. Email the hotel the first night and they never responded. We ended up leaving after the first night on a two night stay.

I didn’t stay there because it had a smell of chemicals. So I lost my money.

The staff were great when they were around. The room was big, but had an empty space a table and chairs could have fit in. The beds were not the most comfortable. It was definitely an older hotel and could use some updates. Breakfast included cereal and make your own waffles.

The room was not cleaned. Trash in room from last guests. Reservation was for 1 king bed during the check in the agent didn’t tell us she was giving us 2 double beds instead of the king. We walked in the room to find out we didn’t get what we requested. I called downstairs she told me they gave out all the rooms with kings. We didn’t get a reduction in price not even a sorry.

Room was clean staff was great

Clean room and friendly staff. Breakfast was a big disappointment

There were smudges on the bathroom mirror and water spots on the shower doors. This made me question if the shower was cleaned at all. We were left with half used lotion and shampoo bottles. The door to the bathroom had footprints on both sides which I can’t begin to explain. The sheets appeared clean. The T.V in our room had a blue tint to everything regardless of the channel but we couldn’t change rooms because the hotel was at capacity. The Phone in the room was disconnected… I guess they aren’t familiar with Kari’s Law. The bathroom on the bottom floor off the lobby was unkept as well. Low on toilet paper and the sink was backed up. The breakfast offerings were cereal and milk from a jug on the counter, and waffles. There was no care given to presentation. Overall this location of Sleep Inn & Suites was a big disappointment which surprised me given the brands overall reputation. We will not be staying at this location again. To be fair, all the ladies at the front desk were pleasant and friendly. That is the best thing I can say about this hotel.

N/A

Checking in was terrible, the girl checking us in was very polite and tried very hard but she was by herself and overwhelmed. Remote didn’t work after 3rd one was told they couldn’t help us and wouldn’t give us a discount for not having one. I asked the girl to get one from another room and finally got the 4th one to work. Hair dryer didn’t work, no towels so my sister’s went in the back and folded towels for them and got us some towels. Bathroom was partially cleaned and soap and shampoo were previously used. The worst hotel I’ve ever stayed at.

Great staff room was satisfactory, staff was accomodating, shower had really bad water low pressure

They ran low on Towels. Water pressure was low. Only one person at check in desk, creating long line.

Under staffed facility, we arrived at 1:00 was told we couldn't check-in unti 3-oclock. We didnt get our room till 4:30 which also didnt have any towels. We got towels at 6:30.

Friendly staff, efficient and clean

💯👍

Breakfast wasn't, had to ask for towels, just wasn't worth the fee

Big room

Staff was awful. Room was in dire need of upgrade. Arrived an hour before checkin time. Place was all but empty. Parking lot almost empty. Front desk refused earlly checkin. The staff had pulled AC unit covers and had them stacked at front door to hose them down. Cleaning I guess.

Hotel water was brown

Breakfast had waffle or cereal. Milk was on the counter & not refrigerated! Room was old - shower had missing ledge for items and loose shower head. Carpet was stained. First room had terrible sewer odor. We did change rooms after much insistence!

The staff were amazing and fn--especially Miss T

They lied about the “included breakfast”- there was nothing.

Only 1 hanger in closet. Clock/radio worked poorly. Heard a lot of yelling, from lobby/dining area early in a.m.; very hard to sleep-through!

Hotel was not in the best area off the freeway, staff gave great customer service, the rooms were dated, bathrooms weren’t in the best shape and there was hair in the shower, hallway carpet was dingy.

The shower could have been cleaner but overall the facility was clean and the staff was acceptional.

Avocado green walls and very dirty carpets

Breakfast buffet consisted of waffle machine Only!

2. The air conditioner dod a noise all night we only slept for 3 hours. 3. Breakfas was not good.

Clean room and friendly staff

Everything was perfect accept the front desk she was really rude and no help at all and smelled really bad.

The staff was wonderful and the beds were comfortable. The room needed some TLC. The walls needed painting, they left dirty towels in the bathroom, the carpet was old & dirty.

Very nice staff good place to park before a cruise

Our room was clean and the staff was nice. It was a good stay.

Definitely will not be staying here ever again, poor customer service and lack of professionalism at its best, hotel room had urine in the toilet, dark urine! And left feces in the commode, then on top of that the toilet was leaking on to the floor. We asked for cleaning supplies which we shouldn’t even have to ask for those things considering we don’t live here but to make it even better they wouldn’t provide us any kind of cleaning supplies. Then every 30 minutes there was a noise that I’ve yet to figure out what the noise was but it was a problem considering my family and myself were needing sleep for the next day but this is a poor hotel and if I could take the star away I would and would definitely give a negative-10 stars. But of course they wouldn’t give us a refund or anything but that’s ok because reviews are for everyone to see! So everyone steer clear of this dump.

No top sheet on the bed, when asked a sheet, told they dont make bed up with two sheets. Expected to sleep under comforter rhat didn't look clean. dirty floor, two twoels, one wash cloth, breakfast, slice of bread, cereal and milk from the container. Wow. Shocking

The rooms are new and look good; however, the amenities are subpar.

Staff

Ashley was awesome!

Front desk attendant was super friendly. Lobby looked very clean and nice. Room is okay. Neds and bathroom are clean. Some stains or burns in carpet. Lamp is rusting and peeling (common from being close to the coast). Spots of condensation on doors when we got here and weird spots also on bottom of floor lamp (I don’t think it’s rust but perhaps). No bugs noted.

Yep

Very clean and cordial staff

…

Staff was wonderful . I as leaving on a cruise but didn’t find out until check out I could have left my car there and they had a shuttle. But thankful I now know thanks to the staff. Room clean breakfast not so great waffles and muffins plus cereal only apple juice and coffee.

Staff were friendly, breakfast was not great but room was clean

The staff were excellent!! They took care of everyone very friendly very helpful, the problem is higher up, not taking care of the property with the bug infestation. Breakfast was no protein so we had to go somewhere else to get breakfast. Out of the four different rooms some smelled worse than others. None felt very clean. Was charged for five rooms on my credit card only had four. Used the Pay at the hotel feature from Expedia.

We were staying one night the day before a cruise. No hooks in the bathroom to hang towels. There was mildew on the bathroom shower grout. Only powdered coffee creamer at the “continental breakfast”. We will be choosing a different hotel next time we visit Galveston.

Not a great breakfas

Parking was easy

The room was filthy! There was hair on the sheets. The bathroom had 1 towel. I will never stay here again.

Staff rude

Nice hotel however, we had some issues. The microwave in the room was in French. We tried to use it for some mini popcorn bags and it refused to work after only one bag. We were told breakfast was 7am to 9am. Came down at 8am and all that was left was sugar cereal in a dispenser and a basket with a few apples so we had to leave the hotel and go find breakfast elsewhere. The room itself was clean and comfy though and the view was spectacular.

The first room smelled of cigarettes, the bathroom was molding around the tub, we were moved to a room that was non existent then given yet another room that was moldy as well as the toilet didn't flush. The whole building was musty and someone was smoking Marijuana in the hotel.

Room was mediocre, they said there was a breakfast buffet from 6am-9am, they had some lazy Mexican lady that was taking her sweet time, the manager was sitting in the dining area notching about the lazy Mexican but not doing anything about it but telling us she was gonna fire her, we waited till 7am just to find out there was only tiny muffins, some apples, two waffle machines, white bread, a few cereals and a gallon of milk. The juice machine didn't even have orange juice, the oj tank said "out of service" there was waffle mix all over the floor at 6am and was still there when we checked out at 10am. They just put "wet floor" signs by it. Ice machine want even working. I took pics but i guess i can't load them on here. Piss poor hotel to say the least!

Morning service too slow and late .

Place was new and clean. Great stay! Will definitely come back.

Room had bedbugs

I rarely ever leave a review, however this hotel needs one. I booked this because of the reviews and they were not accurate. The room smelled of mold and I later discovered it was from the ac - the floor was constantly wet near the window / ac. There were cockroaches / I had the displeasure of killing a few.

Stay 1 night before leaving for a cruise. This facility was run down on the inside, room and bathrooms had mold, burn marks on the lamp shade, curtains had water stains, shower heads had soap scum and mold, ironing board was broke, walls had scuff marks, breakfast was unsanitary worker didn’t have gloves on while preparing the pastries, it was 2 gallons of milk for the cereal just sitting on the counter open (milk can’t sit out like that) people can get sick. 4 vehicles that night were broken into windows busted out and items stolen. Would not recommend staying here the reviews are misleading. We slept uneasy that night. I would like a refund.

Parking on arrival was simple, we stayed where we could see the car out the window. Check in was smooth. The room was missing towels and toiletries, but front desk was immediately accommodating. Hotel was quiet, and not too busy. Breakfast was lackluster. Waffles, cereal, toast, and apples were what was available. I was disappointed in the lack of hot breakfast items like eggs and bacon and such. Not too crowded though. Checkout was smooth and simple.

We loved it all

I had a wonderful experience staying here. Even though I left my baseball cap behind, a small item I love, I was able to retrieve it upon my return home.

My vehicle was burglarized, window busted and some items stolen. The staff was notified but they didn't let us know when it happened. We walked out to find it and called the cops. No help from staff and I mean zero, they showed no empathy. We didn't feel safe staying another night but was still charged for it. My faith in humanity was really challenged, really sad that the staff will treat people this way. The hotel was also pretty dirty, breakfast was limited.

No the parking was not secure. Several vehicles was broken into

Breakfast is nonexistent. Both rooms that they checked me into were dirty. I checked out early due to the unsanitary conditions.

Room was very clean but the water pressure lacked a lot and it was barely lukewarm

Just ok

Was ok but not what I expected for price I was paying

Laundry was clean, plenty off parking. We missed the free breakfast cut off was at 9:00, they should extend it to at least 10am.

My room was full of mildew, walls lamp shades phone just to mention some places and the toilet not working

This was good enough for what I wanted. I just needed somewhere to sleep for the night and it was fine. Breakfast left a lot to be desired. Staff was friendly. It was clean enough. No bed bugs seen. Not enough luggage carts and since I am disabled that was an issue It’s not somewhere I want to stay for more than a night maybe 2 but good for just an overnight stay. While I was there the vending machines did not work. Hopefully that has been fixed

There was a musty smell throughout hotel starting at lobby at checkin. Rooms were no better. Room was not very clean. Dust was all over, and had to remove the top comforter bc it was stained. Breakfast was cold cereal and coffee.

Cruise parking.

Area was convenient getting cruise ship and shopping for last minute items. Rooms were not cleaned good. Bed seemed ok. Had shaved hair in bathroom sink later discovered sink did not drain. Another couples tub did not drain. The hot breakfast advertised was not. Waffle was the only hot item and they were not clean. A gallon of milk was sat out for your cereal or to drink. Paid $150! Stayed at Holiday Inn across road last time 100% better.

It was dirty....sink was backed up and they didnt nothing. Last year i stayed here it was nice clean this time i was embarrassed i booked it. Plus no breakfast at all. I stay there often for cruises but i wont again.

Floor needed better vacuum

Room was fine but spent $239 and had no water couldn’t show and had to brush my teeth with bottled water

The only good thing I have to say is the mattress was comfortable. The staff who checked us in was only partially understandable. Our room was badly worn and moldy. The shower rod was broken and I just felt dirty being there. The breakfast was waffles cereal and a few pastries. The next day I tried to voice my displeasure to management and was told to leave it all on here.. I would not recommend this hotel.

First off, the room was so humid and wet when we entered the room. We had to turn the AC down low to counter act the humidity. The bed was wet. Like I sat down and it felt like I was on a wet blanket straight out of the washer. The room was just old and you can tell they have no climate control. The outlets, lamps, lamp shades, all were rusted. The bathroom had missing paint all up the wall and missing trim. The room was uncomfortable to sit in. It smelt like mildew and I was very uncomfortable. My fiancé had to continue to remind me that it was just for one night. I will not stay at this hotel or one like it again!

Breakfast (poor). However, I understand that issue is probably lack of personal workers

The room was outdated. The tv was going out. The breakfast choices were very limited. The bed was hard. The pillows were flat. The price per night was expensive.

Room was missing comforter. We had to go ask for one

This property is in desperate need of updating in the rooms. All the fixtures and doors are rusty. Carpets were dirty. Fridge smelled awful. Comforters did not have a duvet cover, just a white top sheet, covering the top. Meaning everyone sleeping in the bed was in direct contact with comforter. I went to front desk for an extra sheet set to cover the comforter so it didn’t touch me. Stayed here several years ago and it’s gone downhill for sure.

Dinning area chairs was turned over during breakfast there was missing hooks in bathroom to hang clothes and towels. Shower had no niche to place shampoos etc

Staff was nice but our room was humid and had a weird mildew smell. Also ants all over our AC unit

Nice location

The property was in a good location near the beach, Moody Gardens, and Palm Beach. Food places were nearby, as well. The hotel was clean on the outside and had safe parking. It was like the only hotel in the area. The room was spacious- we had a king room. The only complaint I had was that my room was never cleaned during my entire stay- I stayed there for three nights. The front desk receptionist was friendly about it, stating the owner had health issues and the housekeeper was working long hours. Then she indicated housekeeping was short-staffed, which is why the room wasn't clean during my stay. I was provided with extra towels for the room each day. If I were given a vacuum cleaner, I would have vacuumed the floor myself, but come on, I was on vacation. There were only a few guests there at the hotel during my stay, and it appeared my family had the entire floor to ourselves on the fourth floor, except for one night. People don't know about the area because it seems to have a limited number of guests, from my observation. Either way, I would recommend the hotel.

Bed spread was covered with mold. Room smelled like mold. Only one towel in the restroom for a room that was for 3 people.

Decent hotel.

Xyz

Hotel is filthy. Dirty sheet have not been changed ..very bad smell of hotel . Dirty towels, mirrors flors . you have to go for towels and soap for the front desk. Every time front desk is not friendly. Breakfast is horrible. Stay away from this hotel..

-wifi not working. Staff not attentive to the issue. -no room service to pick up garbage in the morning. -breakfast was very poor. Coffee was like hot water-unacceptable. Charge for breakfast if needed, but never provide a very poor breakfast.

Took a while to check into our room and when we finally made it to our room we had black mold on the bathtub and the vent in the bathroom was covered in dust. I pulled the covers back and we had stains on the sheets and no one came to clean our room while we were there. I had to go downstairs to ask for towels and they said they didn’t have any towels at the moment and to top it off someone hit my truck and they could not pull video due to not having a manager there.

The breakfast times were not convenient and we were not allowed to eat. The bed was not comfortable.

Breakfast had no proteins and they were limited on towels. The staff is very nice.

Very clean and staff was very professional. Refrigerator in room was supposed to be energy efficient, which means it doesnt work and food we had went bad cause it didnt work. Asked front desk about it and was told thats just how they work, if nothings in them they are warm inside. We out drinks and food inside and never got cold. Asked for replacement and did not get one.

The person that checked us in was quick but not friendly at all not rude

The all inclusive was superb

Honestly wasn't horrible but the beds were hard and the sheets were worn the room was nice besides that the breakfast was severely lacking stood in line for over 20 mins trying to get a waffle one was broken the other option was cereal or a muffin. But besides that every staff member was very helpful and kind.

We stayed the night before our cruise, they were very friendly and helpful

I’m glad we just stayed one night. First off I read reviews after paying for 1 night and boy are the reviews correct. Horrible staff and smelled very bad in the hallways. And the floors in the room looked like it has not been mopped . Once I got there to check in , I had to wait 15 minutes just to be seen and asked what i needed. Never been to a hotel lobby with staff that take forever. Now I know to read reviews before paying. I’ll never stay here again.

And they changed me 538.20

Very satisfied and happy

huele mal el desayuno es pesimo el cafe agua, me entregaron la habitacion sucia, las toallas sucias huele a mucha humedad

The advertise breakfast buffet. Only cereal, waffles and coffee. The room was nice, just don’t expect curtesy, professional or breakfast..

The staff was great no problems but the cleaning staff was not very helpful and good I ask them to get the trash out they said they do trash very third day I HAVE to go and get towels and toilet paper . The breakfast is no good! water on the floor and could serve better breakfast and waffles and cold cereal

The beds sheets towels clean

our room was ok , but i expected to have breadfast . the only thing that was there was waffel mix and weak coffee

The hotel itself was average. The first attendant working at the counter was not very friendly but the woman who was there the next day was.

The front desk staff was very friendly and helpful. We enjoyed our last minute stay!

Bad bug problem when it was time to eat breakfast, hot water did not get hot, and had to wait to get a cover for the bed.

My stay was very relaxing for the time i needed it. My room was clean and the hotel was quiet and peaceful. The only things i was a little disappointed in was the breakfast as there were no eggs nor sausage. Just waffles and bagles and juice. The fruits were even limited as it was just apples. Most places provide oranges and bananas. Also there were no tables outaide by the pool so my friends and i cam sit and play cards and enjoy the surrounding.

When I got to the hotel it smelled like mold I had payed with Expedia so I wouldn’t get a refund back ! They gave me room 104 the smell was worst !! The room was dirty restroom floor was very dirty I did arrive late so they couldn’t give me another room I left the next day at 7 am

I got there checked in walked in to the room my husband noticed flying ants all over the floor and ac. I then called down to the front desk to get a new room was told there were no more jacuzzi suites, i could not get a discount for the inconvenience. They asked of i wanted a refund and if i did it would yake 2 to 3 business day to receive the refund, i never said yes to the refund but the manager over the phone processed to refund my money with out my approval and blocked the room, then told the front desk agents not to give me another room and that i had to leave the premises. This was a Father's Day Trip for my husband and for us to honor our fathers that have passed on in s balloon release at the beach, it was all ruined and we had to find another room at 11pm at night and spend more money on another hotel room. It was a disaster and the trip for my husband was destroyed.

While the overall stay was pleasant, BREAKFAST WAS ABSOLUTELY ATROCIOUS!!! i have never experienced such a substandard breakfast!!!! The milk was set out on the counter and was room temperature. There was only 2 varities of kids cereal, stale pastries and bread. CHEAP CHEAP CHEAP CHEAP.

Excellent

Hotel was filthy. Rotten food in fridge. Bed bugs in 2 separate rooms and disappointed in Expedia for not refunding immediately.

Great place to stay

Room had been cleaned, but not very well at all. We asked to change rooms and were given the key to a room already occupied. Went to change rooms again and there were two otherspeople changing rooms due to cleanliness. Left and booked elsewhere

Very unclean place to stay. Thankful it’s just one night!

It was good not the breakfast though

it was very comfortable

It was horrible staff was fighting verbally attacking each other in front of us and employe crying in the elevator. Carpet was wet in our room. We didn’t get a room till 3:35 we arrived at 2 pm. The people that arrived at 3 were still not checked in at 4 when we went down to the pool. Pool was great and fun but entry was from outside no access to entry to inside the hotel you have to go all the way around to the front. If you have to pee while in the pool you need a key from staff and go all around inside or go upstairs to your room. I paid cash and was required to pay a 100 dollar fee and when I checked out they could not find the money and I waited an additional 40 minutes in the reception. I can only explain it as very ghetto with then operating at minimum level. No breakfast was open in the morning. Staff was mad clients were mad. It was crazy I can only laugh about it now but I was mad at the time.

Checked into the hotel and was immediately greeted by the smell of mold and mildew. I was given two different rooms. First room reeked of mildew and had mold forming in the thermostat. Second room had mold literally everywhere!!! The shower, the walls, the doors, window sills, etc. room also had makeup all over the bathroom wall, a huge stain in the carpet, crusty stuff on the walls. I was traveling with my daughter and she’s severely allergic to it. I told the manager and she wouldn’t even talk to me much less issue a refund. However I am working with Hotels.com to get my refund back in full since i didn’t stay there.

I'm giving them the benefit of the doubt due to Memorial Weekend. Waffles and muffins was all they served, so if you love sugar they have you covered. Room was better than some at the price range however this is a newer hotel. Room smelled like mold and there was mold on the ceiling.

Staff was almost nonexistent. Room is basic, trash cans around the lobby area were completely full, breakfast was ridiculous, it was over before posted time and there was no fresh coffee or any cream available… I was told “ if it is not out there we don’t have any”

Our phone didn't work, front desk told us to come to the desk for more towels, they gave us a floor mat instead of a towel, there were bugs in the bathroom and room. We had to move the nightstand to plug in our phones, it was filthy behind the nightstand, the clothes dryer took money but didn't dry clothes, the breakfast was just sugar products and not much to choose from. It was $250 per night and the worst hotel I've ever stayed in for that price range.

Nosey

Great hotel for the price.

Room was extremely dirty shower leaked room smelled like mold no business center paper thin walls random phone calls at 2 and 3 am in the morning I will never stay at this dump again motel 6 in the worst part of Chicago would probably receive a better rating don’t waste your time and money like I did

The only thing i didn't like was not being able to check in early when room has already been paid for and sit by the pool?

I was pleasantly surprised…The property’s staff were helpful and nice.

Was not a clean room.

Was fine for a quick night sleep. But went with my boys amd they were upset about the breakfast (only waffle. No juice or anything) the staff was not that friendly and definitely didnt care about their customers.

Hotel was a little out of the way. Nothing in walkable distance so we used Uber a lot. Pretty close to the Royal Caribbean dock. Was ok for 1 and a 1/2 day in town

Breakfast Buffet? Get real! Waffle maker, cereal and stale rolls. Should change from buffet to little bite! Ramona was the rockstar and it’s obvious that she needs a raise! Without her we would have checked out! Thanks for all the hard wit you do Ramona.

👍

We found bed bugs and they would not refund. Left hotel.

While fairly clean, the rooms leave a bit to be desired. Still, it was certainly an inexpensive room, so that needs to be considered. The bathroom was especially sparse, with no hooks, no towel racks (two towels), no soap dish, no hand soap, and an inoperable exhaust fan. The main room was OK, but the TV was going bad (blue tinted picture). A very average room in a hotel that seemed to be in the middle of nowhere. The “hot” breakfast consisted of a waffle machine and a toaster with some stale bread. Better like waffles, toast or cereal! Still, it was inexpensive!

Very racist

We are cheated on the name of Free Breakfast.

Breakfast sucked like no other hotel breakfast in my life. Only toast or waffles for breakfast but no butter at all. Elevators and room smelt like chlorinated poop. It was a good deal but no value. Sleep Inn could have done a lot better.

Fabuleux!!!!😘

Had to go to the bathroom & it was locked was told i needed a key After waiting 10 mins for receptionist to return i finally checked in. Upon entering to the room i began to spray lysol & wipe down furniture as i always do. I noticed Lamps/shower was rusty as well. As i am doing this i notice something on the bed. There were 2 BEDBUGS 2 BEDBUGS just sitting on top of the sheets. Immediately video & photo them. I returned to the front desk to tell the receptionist. She claim they never had an issue before (lie im sure) as she getting me another room. I am now freaked out & worried because i have NEVER DEALT WITH BEDBUGS at any hotel in my life. I WILL NEVER BOOK HERE AGAIN

Pretty average! Nothing wrong with the place if you just need somewhere to crash. Room was a little muggy and some things were unclean (lamps were rusty, for example). Aside from that, good for a quick stay.

The couple running the front desk were great and incredibly friendly and helpful. We had to move hotels and they were ready for us when we got in after midnight. I think the facility needs some updates and maintenance. Also there was no real breakfast options.

The place was average. On day one, I came back from sightseeing & they hadn't cleaned my room. They asked if I wanted them to come in then, but I said no because I was tired & needed a shower. I did call and ask for clean towels, but never got them.

The receptionist (I believe her name was Dee) that checked me in was unbelievable rude, mean, ugly and unprofessional. She told me I woke her up granted it was a quarter to 11pm. When she finished checking me in she slammed my room cards on the counter walked away and slammed the door behind her. She didn’t even say thank you.

Need more variety for breakfast

Loved the staff, very friendly

All round poor from breakfast, room towels, ac, one staff at check-in...

Very disappointed in the breakfast. Very limited options!

Front desk lady so in respectfully with guest and coworker

Dirty room, paraphenelia on floor, dirty sheets, dirty towels

The room had bugs, the floors were dirty, and the breakfast was very limited.

Handy for cruises

When arriving to check in no one was there at the front desk, they had a bell to call and I called the number to the hotel to see if anyone would come to answer it. The phone ranged and ranged and no one came. It was about 6 pm and my family and I were already ready to check in so we can rest and relax in the room after waiting an hour at the front desk we then decided to just check in at a cheap motel for 3 nights. Unbelievable and the hotel tried to charge me for the nights I was supposed to stay there but because I had used my card for the other motel it got canceled.

We checked in at 11 pm. The first room we got was dirty, dirty towels everywhere, and smelled like cigarettes. We had to go back to front desk to let them know. No “ sorry an about that” from the front desk person or anything like that, all she said was “oh ok”. They gave us a different room, it was clean but smelled like mold. We were told that they will possibly give us a discount for the inconvenience. But in the morning a different front desk person told us “ oh no the manager won’t do that”. Very disappointing stay. The hotel looks good on the outside but is dirty inside. Wouldn’t recommend.

Breakfast was not good. No coffee at 9:00 am Waffle batter was spoiled.. Muffins were hard. Cereal was stale . Not many options for breakfast.

I accidentally scheduled the wrong date and so it was non refundable 😢

Both of our hotel rooms had roaches coming from them. We were not able to get other rooms due to it being booked and the property refused to compensate or refund. The AC/Heater also broke in the middle of the night and they were unable to fix it leaving us very cold at night.

Very pleasant to work with, exceptional cleanliness. Awesome property with great views.

The breakfast was pathetic. It did have hot breakfast as they had a waffle maker. The waffles were bad, the juice tasted weird, they only had waffles, baby muffins, coffee, and weird pastries.

Nice place for a one night stay before getting on a cruise ship

1 set of towels for 2 guest. Poop on the wall above the toilet paper. Bag of trash still in the trash can full bag. Breakfast was a frigging joke. I have photos of the trash and poop on the wall.

Stayed here for an overnight stay for my cruise the next morning. Stood in lobby for 10+ minutes ringing the bell and no one came to check us in. Long line grew behind me of customers. When he finally showed up. Didn’t say one word to me. Not a sorry or anything. Beyond rude. Lobby smelt like mildew. To my surprise the room was clean. Though I found a black hair on bedding when I pulled sheet down. Yuck! Breakfast is a joke. Cereal and toast. Ok for a overnight stay but that’s about it.

When we got to the hotel on Jan. 17, 2025, some Christmas decorations were still in the lobby. Our room was dusty and our tv did not work. When we reported it, the person at the desk told us we could not move into another room until manager gave his approval. We left for several hours and when we returned, he still did not have permission to move us. We were tired and ready for a room and a while later we were finally moved into another room. That room was also dusty. The soap holder in the shower was torn off the wall so bathing and shampooing your hair was rather difficult. The ice machine was filthy. Someone had even written “Clean Me” on the outside. The morning breakfast was all but not there and no one from the hotel was in the room to clean and or replace the little bit of food that was there. We ended up eating a piece of toast and drinking a cup of coffee. We will never book this hotel again.

Door was locked and no one there. No answer on the phone either. Trying to get a refund

Hotel lobby was dirty, bed was lumpy and uncomfortable, the jacuzzi tub was dirty as well as the bath tub. Breakfast offered very little food and the juice machine was broken. Night staff was not friendly or helpful. Will never stay here again.

Took over an hour to check in. Room was smoky

Easy to get to.

Had to ask for towels, No one cleaned the room in the 3 days we spent there.

When we returned, we noticed that the carpets in the foyer and the hallway to our room were dirty. In our bathroom there was a dirty wash cloth on the counter and it was gross. My husband knocked it to the floor. The carpets in the room looked dirty and at this point, I was uncomfortable but it was late. So we climbed into the bed where I felt itchy and uncomfortable. The room just didn't feel clean. In the morning, I checked the "breakfast". It was tiny sugary muffins, sugar cereal, coffee with no cream, only milk. No decaf, some sorry looking apples and make your own waffles where there was a line. No protein of any kind to be found. The hotel in general felt worn out and needs TLC. It COULD be a decent hotel but it just wasn't.

The lobby area had garbage cans that were overflowing and trash littered the floor next to it. The bedding in the room was absolutely the most comfortable and soft I have ever slept on. That part was amazing. Breakfast? They had cereal, a few muffins, and a waffle maker.

Then comes the room——We got to our room late in the evening and ran and grabbed food, brought it back and within 5 minutes we had roaches crawling on the walls…. (Not from the food) So I asked the front desk and explained the room had roaches and showed photos. He shushed me and told me he would talk to his manager…. The fix was putting us in the room below the roach room. The next room had clumps of hair in the shower, stains all over the floor and well… you get the idea. Good luck..

Overall it was ok, was in need of a one night stay. There were no towels (hand towels) in the room to use.

The employees