La Quinta Inn & Suites by Wyndham Galveston North at I-45

Kind and helpful.

I liked the hotel’s proximity to the cruise port! It was also clean and staff was super friendly.

We enjoyed the breakfast every single a/m and the pool was great for the kids. Great location, right off of the hwy. In between the beach and the shops Was "accidentally" put in a room with no a/c, it was 91 degrees outside. We had to move at 10pm because we were burning up! It also took about 45 min for check-in & we had to ask for trash take-out & towels DAILY

Very good

Parking was plenty. Convenient location. Decent continental breakfast. Room ac worked really well. Couldn’t find a front desk person to check out for about 15 minutes. I needed to turn in a rental car at 9 a.m. and it made us a little late. We weren’t charged a late fee for the late return so it all worked out, but that was a little frustrating at the time not being able to find anyone. Over all it was a pleasant enough stay.

The staff at front desk were friendly and the hotel was pretty close to beach, stores, and restaurants. We had to move rooms after the nightstand fell off the wall shortly after check in. The full length mirror was cracked and the hotel cleaning was not kept very well. Our bathroom shower floor looked dirty and came with 3 shampoos, 1 body wash, and no conditioner. There were a lot of pieces of hair in the bathroom and on the furniture in the room, left cleaning rags and nasty/sticky carpets. The breakfast was pretty minimal and ran out quickly which resulted in lines waiting for refills and dining floors were extremely sticky.

Location Really everything else. Breakfast was really bad and the cleaning was almost non existent. We had to clean the bathroom because someone must have thrown up in it and no one cleaned it. The whole room smelled because of it. There were strange men sitting outside the elevators all times of the day watching everyone. The ladies behind the counter were very rude and upset when they had to assist. I don’t believe I will stay at a La Quinta again after this.

I had to change room because the AC was not working it was very hot in the room and the second room was a little cooler but not cold but we stayed in the room because it was no more handicap rooms

Room was clean but the air conditioning barely kept the room even moderately cool and it wasn’t that hot outside. Breakfast was gross. Waiting about 10 minutes for someone to show up at the desk to check out.

Breakfast was dismal. Broken equipment, hardly any food was out.

Our stay was great and the staff was amazing!

Exceptional

Location is easy to get to. Extremely nice, accommodating staff. Trouble with TV remote.

Exceptional

The morning of our stay, the woman working the front desk was manning the breakfast room as well. The only food available when we were there was waffles and cereal. No protein because she didn’t have time to put any more out. She was working hard -it wasn’t her fault - but we didn’t get the breakfast we had paid for and had to stop somewhere to eat before boarding our cruise. This was very disappointing, as we hadn’t budgeted this breakfast expense.

Exceptional

Exceptional

The hotel was fine for the price. But it would be nice to have better WIFi,maybe have fresh water, cookie or something for guest when they check in. The door leading out to the parking lot was broken. I was concerned about safety.

Superb

Nice staff Ran out of regular coffee downstairs

Location Breakfast time short Hope it will extend to 10 am like most of other hotels do. Bath tub slippery for seniors. Same issue last time n still not addressed Anti-skid mat is recommended to prevent accidents

Not clean. Had oily residue on counters and headrest. Breakfast not good at all , no staff help. Not too much seating for Breakfast staff amazing very friendly, smile on their faces. just hotel needs work in improving cleanliness(elevator also dirty). Overall not worth what I paid.

Location was convenient for us. Dirty bathroom floor, no Kleenex just an empty box, no privacy window shade, linens were worn thin, & carpet worn out! Room Needs anew make over bad! We have stayed there numerous times & each stay gets a little worse! We definitely will have to rethink about a next time!

Superb

I stay here the night before my cruise. I have no issues.

Friendly Staff, room cleningless, and comfortable bed and pillow. Great location. Breakgfast was a joke there was very little available at 6am and 7am

Exceptional

The most terrible hotel we have ever stayed at. The staff was HORRIBLE! Extremely rude. They were absolutely miserable at their job. No one was working at front desk for 2 hours. No breakfast. The lady that was supposed to be working breakfast ignored everyone asking for milk and other items that should have been out for breakfast. I would never ever stay here again

Convenient I liked everything about it!

Very nice facility and the staff was fantastic

👍

The breakfast was terrible -poor selection cold cereal, no fruit, very limited choices

The room was clean but there were stains on the walls in the hallway, wallpaper peeling off, and the "blankets" were fitted mattress toppers. The "bar" and "snack area" didn't exist and the breakfast was mediocre at best. Coffee in the morning was burnt one morning and cold the next, and the only tea bags availe were generic (great value brand), plain bags from WalMart. Most of the staff was friendly, except the person who checked us in, not helpful at all and was very obvious she did not want to be there. We booked a room for 3 adults, with a king sized bed, and we were expecting a pull out sofa (as described on the booking) but got a king sized bed with a chais lounge (screen shot attached). We asked for a room with a pull out sofa and were told they didn't have any room with that. We were instead put in a room with 2 double beds, which worked but no mention of any price difference. Would NOT stay here again.

Newly developed, clean rooms

The staff was very accommodating…my check-in was a breeze, a clean room, free Wi-Fi and breakfast to top things off.. I’ve been staying here twice a year for 3 years no problems….

Very nice

Nice place to stay the night before the cruise. Keisha at the front desk was so nice and welcoming.

Staff very friendly and helpful. Very clean and comfortable

Everything was great! The staff were exceptionally helpful with printing out my cruise luggage tags.

Had to yell for the front clerk to come out from the office to register in and then when i returned an hour later and wanted to buy water she was no where to be found. Waited over 20 minutes for her to return from who knows where before i could get the water. Woman working breakfast bar was a mean woman who when i said good morning too she just gave me a dirty look and keep walking. Both of those employees need a serious attitude adjustment.

The elevator is a death trap dont use it. Sign outside says 2 people capacity. Dont recomend for anyone that cant walk 5 stories up with all your bags. Rooms are outdated. No a.c in main hallway in Houston, Tx when its 90 degrees. Airplanes fly over head all night. For the price I paid i foyld of stayed next door at the beautiful Hilton. The pool was a green color.

My staff was great. Room is very clean and the location was perfect. We had a five day cruise so it was a two minute drive to the port.

The lady at the front desk was rude and very cold the first room the toilet would not flush and our second room the bottom of the beds has stains all over them the room smells like sweat and musty my family and I will never stay here again.

Polite staff, clean rooms, parking was abundant and easily accessed.

Staff at the front desk was outstanding:

Room was tired

The service was terrible. LaQuintas are usually a gppd choice for me and my family but I would not recommend staying here.

Excellent place to stay as we await to board the ship for our cruise.

The breakfast sucked

Very nice staff , great location

It was very noisy with traffic and people partying in the halls

Location was amazing to take our cruise following day

The breakfast was terrible. The apple juice and lemonade were absolutely horrible. Just carbonated water. The TV channels are extremely limited. Did not even have local channels. We had to watch the NBA playoffs on our cell phones. I would never recommend this hotel!

Parking was a little limited but the front desk offered her space (which we declined but thought the offer was a very kind gesture). Breakfast bar was well kept and clean with fresh made to order waffles which we enjoyed.

One person handling check-ins and checkouts, along with breakfast which was not being refilled in a timely manner

Parking is limited, but we were able to find a spot without a problem. I guess they also allow for cruise parking as well, if you stay there. Staff was friendly and the front desk was able to get us a few extra pillows as the ones on the beds were extremely thin/flat. Overall, a decent stay. I would stay there again in a pinch, but the rate was extremely high for what the hotel is. The day we checked out, the rate reduced by over $100. That's what I get for staying on a Saturday night. LOL

Weather was bad so didn't use pool or anything. The room was clean and breakfast was ok. We just spent one night before a cruise, so I didn't need much

Breakfast may have been free but it was barely edible. Not expecting 5 star, but the eggs were watery and the sausage had no flavor. Also, they only service the room every 3 days so towels and washcloths were not replaced nor beds made. Parking was decent but limited. The water pressure for showers was horrible. The heads only worked for 1 setting to get pressure to get wet. It dribbled out on all other settings.

Breakfast was nothing special - very plain. Very expensive for a one-night stay. The rate was probably 3-4 times higher for a Saturday night compared to weeknight. There was no darkening shade over the window. The lights from the front drive shone straight in all night.

The positives are that the breakfast was good, the hotel was close to everywhere I needed to go, the pool was clean, the mini fridge had plenty of space and there was a microwave above it, and the bathroom was pretty nice (but a little dirty). The negatives are that the room wasn’t very clean, one of the beds didn’t look like the sheets had been changed as there was dirt or something rubbed on the side, the lamp shades and bed frames had mold on them, there was rust in several places, the room was very humid and damp feeling even after running the a/c for two days, the area the hotel is in is sketchy, the main staff member I saw was not super friendly, and housekeeping never even came to the room.

Check in was easy. There's maybe 40 parking spots. We had to park in the street after dinner. The room had a weird smell but it seemed clean. The next day we noticed stains on my daughter's bed sheets. Waffles were good, rest not so much. LaQuinta is usual one of my favorite places to stay. This one I probably wouldn't book again.

Upon arrival there was no one at the desk to check us in for at least 3-4 minutes. My husband had to whistle to get someone to come out of the office, which was located right behind the desk to help us and there was no apology for making us wait. The hotel and our room was for the most part clean but there was a foul odor coming from the restroom when we entered the room. It seem to be coming from the drain in the tub, but I'm not sure. We were only staying for one night, so we didn't bother to report it. The hotel was comfortable, quiet, the a/c & tv worked well, there was a frig. & microwave, plenty of parking and the breakfast was typical hotel breakfast. However, the carpet in our room and hallways and some of the ways could use some extra attention. The young lady taking care of the check-in desk AND breakfast the next day was delightful and prompt. She was always present at the desk and in the breakfast area. She did a great job and should be commended for handling both with a smile and great attitude. Overall, the stay was good especially for the price, and we would stay again. By the way, this was our 2nd stay at this hotel.

The only improvement I would suggest is refilling the water, juice, and food items quickly.

N/A

Breakfast menu was fresh but I just wish there had been other options. Parking felt safe as it was covered but you need to get there at a decent amount of time for the covered.

Breakfast was convenient; staff working the breakfast were not very friendly

The staff was wonderful. Upon checkin, the manager offered our kids a free snack. We also had issues with getting an Uber to the cruise port and the front desk staff helped us secure a car service.

It felt cozy in the room and hallways. They definitely make it a worthwhile stay. The continental breakfast is standard. Not the healthiest but they have whole wheat bread, raisin bran, and eggs. They have waffle makers which is great though. I'd say it's a top notch stay for travelers.

Wonderful

Good

Breakfast was good. Felt safe to park.

Dirty, stains on carpet/walks, hair and crumbs in bed. Employee vaping in elevator. Breakfast buffet service bad, items running out, trash over flowing, tables not cleaned etc. Would never stay here again.

Was perfect for quick stay before our cruise

Some of the food needed to be replenished.

Upon entering our room, pulled back sheets to find pubic hair and stains on the sheets. Even though the bedding was tucked in as though it was freshly made. Went to front desk and was assigned new room without apology from the front desk clerk. Acted like I was an inconvenience for requesting new room. New room was clean and comfortable. Breakfast the next morning was dismal. Options mostly empty as though it was not being refilled. Would not stay again.

Wouldn’t recommend.

Front desk daytime woman was awesome! Room was clean except the peanuts that were left on the floor from the previous guest. Breakfast was decent. Space was comfortable. Great place to stay the night before a cruise.

Best place to stay before a cruise.

Corner room was great BUT, on the freeway, so SUPER noisy.

.

Room was okay. Night staff didn’t know where not feather pillows were so one of party had no pillow for a night. Thankfully day staff found them one for second night. Hotel needs general maintenance repairs. Breakfast was not great if you wanted more than toast and random yogurt. For the price it worked but wouldn’t stay again.

Upon arrival at the property, entering the drive is a bit tricky, just be prepared to make a tight right turn and then up a steep drive (one way). My family and I would stay here again!

Location was perfect for what we needed- Easy drive to the seawall and to the cruise terminal.

Our air conditioning was broke we were hot our entire stay. Staff was lovely but that kinda killed it for me.

Bathroom wasn't completely cleaned from previous guest. Hair on the wall and shower curtain. Other than that, no major complaints.

Room was strangely huge

Room could have been cleaner

Staff not efficient. Check in to time and had to change multiple rooms

There were no basic amenities in the room like a hair dryer and the iron and ironing board were broken and not operable. Additionally, when we went down for breakfast, which still had an hour and 30 minutes left before close, there was no food left - which seemed that they were not properly prepared for the crowd they had. I have always had good experience staying at La Quinta Hotels but after this experience will never look to stay at a La Quinta again.

For the cost we paid we expected more. This is an older property that has gone through renovations, but it was mediocre. The "store" for snacks was practically empty and was selling dollar store cookies. Our room was musty and smelled like pets, even though we didn't have a pet with us. I understand they are pet friendly, but we figured we would get a room that was not designed for pets. Breakfast was available, but the eggs were watery, the sausage was sitting in grease, and the other options were very limited. We were only there for 1 night to catch a cruise ship the next morning, but we wasted $240 in reward cash and paid another $50 on something that should only have been half that price per night. We have stayed in La Quinta's for many years in many states, and this one we were not impressed with.

Great budget option for a cruise pre night

Clean hotel, decent breakfast, nice staff

Very clean. Friendly staff. Good location for cruise vacation.

Room had a mildew smell, many items were rusty or worn out, lock on door was loose, very low water pressure. Bed was comfortable and clean. Staff was friendly, breakfast was very poor compared to other la quintas

The place is run down and needs to be cleaned more. There was an odd smell and could be because it is old and it gets humid there. The staff is excellent and super friendly!

Great

Room was c

The shower and water were a big issue. We turned the water on for the tub and it came out orange for a good 5 mins. When trying to switch to the shower head you could not, this was broken. Hotel was full so no room changes. The water pressure in the sinks were terrible, barley enough to get a stream to wash your hands. Hotel was very humid, warm and elevators that had an odd smell. Parking is limited, with some covered parking under the hotel. Additional lot is not large - if traveling in a party with several cars be aware that street parking may be needed. Hotel offers cruise parking - it seemed like many cars had been left, decreasing available space for additional guests in town. Included breakfast was typical, eggs, sausage, cereal, yogurt, pastry, waffle maker. I would avoid the eggs, they had an odd taste - assuming tap water was used to make them as they were powdered, hopefully not the same orange water coming from the faucets.

The stay was do comfortable and i would stat again.

Had to park in street because there is almost no parking spots so that wasn’t great at all. But other than that was good

The girl who checked us in was so friendly and helpful!

The breakfast was nice. The room was clean and perfect for our stay!

Clean rooms

Staff were very nice even though it was busy when we checked in. The room was clean and comfortable. The hotel location is convenient for getting to the cruise port.

No parking late at night

Good place to stay

Affordable, clean and friendly front desk!

Nice spacious room, clean and staff is amazing and friendly

Room smelled musty and was not very clean. Staff was friendly. Pool was good.

Everything was good except that the TV wasnt working. It was late at night so we didnt complai

Staff was nice and room was clean

Great for a night but not for longer stays. There’s no closet, only one hook for towels in the bathroom, breakfast is ok but not great.

Everything went great! The breakfast was just mediocre and there was some struggle to keeping it stocked (the lady working did amazing but might need 2 ppl working there). Our window didn’t have a curtain (it was broke off) but the worker came and hung up a temporary fix - which was above and beyond and kept us from having to move rooms! Super appreciated! Front desk staff was super nice!

The room and shower were good, clean. The breakfast was so bad a few of us considered sneaking over to the hotel next door - no coffee, no napkins, extremely limited selection of food than ran out and wasn't replaced in the 10 minutes I spent waiting. It would be better to not offer breakfast at all than to serve that.

It was great however experiencing a fight between two female employees wasn’t pleasant but overall we loved the hotel

Very clean & had a great breakfast.

Yes, but no bath mat, washcloths or glasses.

They dealt with it terribly they didn’t want to see the pictures we had taken, and we had to leave the hotel without a refund. so needless to say, we lost out on our refund and we would never suggest this hotel to anyone very dirty and kept and bedbugs..

Room was clean and staff was kind

Bad area not worth the money. Never again

Bathroom toilet and sink counter were dirty. In the room peanuts were on floor behind trash can. Window Blinds were missing. Outlets for phone hook ups didn’t work. Room phone didn’t work. 2 hangers in closet. No do not disturb sign. Security lock on door broken.

Yes

Building in disrepair. Fellow traveler had their car robbed (really ended up being vandalism since there was nothing to steal.) Not well cleaned. Worst excuse for a hotel breakfast in a long time. Stay at a different hotel in Galveston!

It was clean. Just fine hotel for the night before a cruise.

The room was clean and staff were friendly. The complementary breakfast was not very good. The eggs were some of the worst I have ever had.

Good hotel for staying before a cruise

easy check-in

Both of the ladies working the front desk today and tonight were very friendly and knowledgeable with all the questions I asked! Great customer service.

Yes

There is no parking. You have to park on the street. The rooms are dark and gloomy. Literally no light in the rooms. The break fast was gross and crowded. No where to sit. We will not go back there.

Kiesha was very nice !

Ok

Staff Very friendly.

Great stay but very disappointed as we were led to believe there was a bistro onsite. Turns out it is BYOB. We had plans for the evening so that worked out. Would stay here again as our room was comfortable, clean, quiet.

Clean, quiet room and a good breakfast. Service was helpful.

Room was great. Roomy, clean, quiet.

When we walked into the room it had not been swept. Took our luggage in and then drove to dinner. When we got back to the room, e got ready for bed, pointed back the computer and top sheet, and found dirty sheets and you could tell where someone slept on them before. So my husband brought in a blanket from our truck and put it on top of the bed for us to sleep on. Woke up to roaches in the bedroom and bathroom, counted at least 20 in the bathroom, ave 6 in the bedroom.

Nice room.

First room had blood on the floor of the bathroom. Second room seemed clean. Of course breakfast was as bad as you expect from any cheap hotel. Lighting is very poor in the room.

Rooms were clean, breakfast was good. Not a lot of staff.

Stains on comforter and the front staff that checked us in was rude.

Facility was worn. Front desk was very matter of fact, not welcoming or friendly and I could not find anyone to check out with when we left

Breakfast Parking

The rooms were very clean and staff was nice. The address on Orbitz took us to wrong place. Look up by the hotel name to get correct address

The staff in the afternoon and evening was wonderful! She accommodated all of our needs!

Staff was very courteous. Walking to a convenience store close by didn't seem safe. Breakfast was good.

My daughter and I did an overnight stay here for New Years. What I loved about it was the fact that we had a great view for fireworks, it was also super close to all the spots we wanted to visit. The only small detail I would say needs improvement is the cleaning could be a tad bit better, other than that we definitely enjoyed our stay.

Front desk was rude, and as soon as we stepped into our room there was a roach on the bed and bed bug on the floor

TV remote broke/did not work. Could not get front desk to answer. Had to go down to get replacement and was handed new batteries and only gave me different remote when specifically told them it was damaged. When had called prior to making reservation was told that with at least one night stay would have free 7 day cruise parking. Get here = $10 a day! Damage in room. Very poor place!

When we arrived, we spoke with another attendant, Keisha, who questioned, “Who told you that you could have early check-in?” She was disrespectful in telling us not to return until 4pm for any update on room availability. This was especially troubling because this trip was a Christmas gift for my daughter & her family. We had traveled nearly 4 hrs and expected to rest in our room before attending the Moody Gardens event later that afternoon. Additionally, my 80-year-old husband and one of my grandchildren, who is 9 months old, urgently needed rest upon arrival. Because the room was unavailable, my husband was unable to rest and consequently did not have the energy to attend the Moody Gardens events. Instead, he was forced to nap in the car in the hotel parking garage. When we returned from Moody Gardens after 7:30pm., we were finally able to access the second room. We asked Alex when the room had become available, & she stated between 5:30 & 6pm. Given the inconvenience lack of communication, & the impact on our family, we believe we are entitled to a partial refund or credit on a future reservation.

Lobby bathrooms for women were clogged and dirty. room was ok.

I have stayed in different hotels and this one was a disappointment. Room was big enough for our over night stay before our cruise .But the bathroom counter had a roach on it. In the morning before leaving I want to let the receptionist know what we found but she totally ignored us and was too busy on her phone.

Refund is being denied by hotel manager and hotels won’t help!!! Who wants to sleep with BUGS and FILTH The rooms were terrible and dirty. The pictures do not at all represent the conditions in which you will be staying. Upon checking into the room we found the sheets and beds full of hair, dirt, and what looked like bugs and larvae. I’ve never been one to complain, but there was no way my family and I were going to be sleeping in that. Decided to see if they would let us change rooms and Brandi at the front desk was very helpful in getting us a new room. That room also turned out to be the same and we quickly left. Back at the front desk I explained the situation and let them know we would be leaving because of the quality and wanted a refund. Brandi informed me the manager(Shaid I think) had to process the refund and he would when he arrived later and that it wouldn’t be a problem. Where she lost me was she then asked me if the beds had been turned down insinuating that they intended to give the room to the next people who checked in. I let her know that I had pulled the bed apart that there were bugs and hair in them and they were dirty and would need cleaned. She apologized but stated crews of workers come stay there for extended periods and you would be surprised how dirty they can be and it was their fault. I don’t understand how a room wouldn’t be regularly cleaned and turned over between guest and that it seems to be standard practice or just pure laziness

The room was nice. The breakfast was horrible. The eggs were cold, the coffee was empty. I never saw any staff check on the food area.

Room was clean, but no hair dryer

The staff was nice. The room had very poor lighting and the bathroom shower had mold

Ok

Room was clean, bathroom was clean with plenty of towels . The stay was nice

Very nice facility! Staff is kind and accommodating. Room and bathroom s good size and clean. Breakfast setup is amazing.

Y

Staff was very helpful, very clean rooms.

The room was good, the people were friendly. It was cold when we checked in. The heater didnt work and frooze my ass off all night. Other than that everything was good. Stayed here before, first time had an issue.

Did not have breakfast

Location is convenient to our needs.

The staff was A#1 but the breakfast was bad the serving area was not attended enough and the eggs were gross

Highly recommended for your stay

Everything was clean and tidy, staff was very nice!

Breakfast was subpar.

Checked in without any trouble, the hotel was close to the Galveston Port for our Cruise.

Nice place for the price. If you use their shuttle to cruise port, book it the day before to be able to get a ride.

When taking a cruise from the Port of Galveston, we stay at this hotel. It’s easily the best cruise parking we’ve had. We’re on our 20th cruise and love the convenience, staff and breakfast. Our rooms are always clean and ready for us when we drive from OKC.

The staff were friendly and the beds were clean and comfortable!

Staff was very helpful and friendly.

Had rags and peoples puebs in bathroom food was nasty sausage dry eggs tasted weird. guy by parking garage looking inside vechiles . 1Employee at check in customer downright rude .front desk lady did a great job.

Nothing but busy on phone.

Staff is rude as hell. You MUST check in after 4vpm or they get extremely rude

This property was outdated and in an unsafe area.

Could have been better in-terms of breakfast

New. Clean. Spacious.

The stay was nice the parking is limited. we stayed one night before the cruise close to the port.

I did not stay my wife had to go to E R and I called and they said I could not cancel due to late date and they could not notify you and when I tried to notify you all I could not as I was in hospital and had no computer so even though I had bought insurance I seem to be stuck with bill

I enjoyed my say nice hotel friendly staff very convenient location near target gas station highway and restaurant . If youre going on a cruise you can pay to park for a week and use the shuttle to and from the hotel much cheaper.

The staff was so friendly

Yes

Clean rooms, decent breakfast. Only complaint was they wouldn't let me get a more food at 915 am, even though the food was all still out and they probably had to throw it away. Unnecessarily grumpy.

Very friendly staff! Clean rooms. Perfect stay for a night before a cruise.

Friendly staff

The breakfast had several choices for different dietary needs.. Parking was safe and convenient.. The property overall was very quiet.. I enjoyed my stay and it was my third visit..

Satisfactory

Yes

The breakfast menu was poor very little options. The floor in entrance and bathroom was sticky. The location is good if going on a cruise.

Very nice and helpful staff, clean rooms and love the covered parking for our bikes

Stayed before a cruise. Staff were pleasant and helpful. Would stay here again.

All good

Staff was courteous and helpful. Rooms were clean and very comfortable.

Stay was great

The staff went above and beyond to help us where needed

Nice rooms, friendly staff, parking not bad either

More variety, and the eggs cook better

It was a little challenging navigating to the lobby for chck in while dark outside but once we were there the desk agents were helfpful, kind and courteous. Our room was spacious and clean and the breakfast was adequate. There was waffles, scrambled eggs, sausage to name a few. FYI, for any one going on a cruise this hotel offers reasonable cruise parking options.

Not a huge parking area but seemed adequate. Clerk at check in was extra nice, helpful and friendly.

Staff was very welcoming!

Easy in and easy out.

Property clean but our room was disgusting. My wife and 2 daughters didn’t even want to shower. Luckily we only stayed one night. Power went out so the ac didn’t work half way through the night. I’d like accommodations for a terrible stay. I’ll say the rest of the hotel was clean and the front desk staff was polite

Hotel had power surge issue and couldn’t check us in

Everything was excellent 😎

Very friendly staff. So very helpful. Without even requesting they checked us in early. Huge bonus!

Clean Restroom.

Great hotel room for me and my friends, we occupied 2 rooms. Thank you!

The hotel is not within walking distance of restaurants, but you can order in.

Very kind. Room had a good view smelled clean

We enjoyed our stay. Our room was by the elevator which made it a little noisy. Overall we were satisfied.

I was really worried from past reviews about the room cleanliness, it was pretty good until I looked under the bed ugh!!!! Disgusting there was alot of trash and dust and an old pair of socks! It’s hard to tell from the picture, trust me!!! Overall the staff was very nice and the beds comfortable 😃

Mold stains on the ceiling.

Receptionist was very nice and informative

Clean room and quiet

Very easy access to restaurants, stores and great hotel staff.

Very chaotic to find. Very hard to find and get there.

Absolutely amazing place and the staff was very friendly rooms where amazing felt like home

My was terrible. First of all, i was placed in a handicap room. Then when i tried to take a shower there were no towels. I called down to tge frint desk to informed her i had no towels. She told me i would have to come get them myself. When i took my shower tge tub clogged up. I was supposed to stay for 2 days, but i checkout early. I felt cheated i was paying $200 plus dollars to what thought was a classy hotel end up being a sleaze motel.

-room phone dead and no way to contact lobby -tv remote was dead -UsbA charging ports dead -no iron - no hair dryer Would definitely not recommend this property. For the price this should have been a much better experience. Lobby staff not very cooperative. It was basically take it or leave it we are full tonight.

When attempting to call the front desk for housekeeping, there was no answer. We only had 1 roll of tissue to use over our entire stay. Upon checking into the room itself, it wasn't cleaned with strange hair strewn about the restroom floor. The sole staff member that greeted us did their best but it wasn't adequately staffed throughout our stay.

The manager and staff were very good. They unfortunately didn’t receive their food delivery the first day of our stay and breakfast as a result was disappointing. The manager went above and beyond to ensure that I had orange juice for my breakfast the next morning. I appreciate his attentiveness and thoughtful attitude.

Rooms were good. The room which i was supposed to be in was a mess and was not done. They gave me another room where temperature was 86 degrees and if took whole night to get it down to 73. We went down for breakfast and they were out of waffles. When i asked the front office lady she was very rude, unprofessional and unclear. She said ok and didn’t do anything. I would recommend another room for the price. Staff attitude is as important as the hotel.

It’s nice place too stay

The room wasn’t vacuumed prior to us checking in so wasn’t happy about that. Otherwise we enjoyed our stay, everyone we interacted with was helpful and courteous. The vacuuming was probably just an oversight, I know the housekeeping folks are very busy.

Great stay

It was located right by I45 that made it easy to get to. Was plenty of parking some was cover and some wasn't. Great and friendly staff.

Definitely was not the cleanest hotel especially for the price! Wouldn’t stay here again

Because I was rushing to shuttle I didn’t stop by the front desk to manually check out and they did it for me 👍 No hassle Thanks so much

It has a nicely gated pool area. The driveway to the entrance door was a bit confusing, our taxis kept going against the arrows as they said it was a safer path for them, then they would exit again, against (opposite the arrows painted on the pavement), and then turn "right" going with the flow of traffic, which was always moving very fast. Because turning out of that traffic and making a hairpin right turn, and the a quick left to get up to the entrance was even more dangerous, and could possibly cause rear-end vehicle accidents.

The room is fine but it had dirt on the duvae. They changed it within an hour. All in all it’s an average hotel.

The property was showcased as "renovated"; however, it was in poor condition (Rusty water from the bathtub, cracked tiles, dark water marks on several walls, a broken door in the public restroom, detached wallpaper in the breakfast area, and poor quality of the complimentary breakfast. Small room, small pool area (The pictures on the web show a larger perspective than the reality)

Ride customer service and terrible parking

Overall if I couldn’t find anything in a pinch, I’d go back but only as a family. I had a second trip scheduled in the same hotel but ended up canceling during my stay. Not the place I would choose to stay with my husband or by myself. There are so many options in the area. We will try something else next time.

Stayed one night. When you walked in the room it was musty! Breakfast was fine. Typical continental breakfast style. Service desk person was nice and check in was quick.

Staff was very efficient and welcoming.

I called when I noticed they charged more than what I signed for. Instead of explaining to me that the extra charge would drop off the lady had an attitude and said I needed to contact Expedia. After I pressed her a little more she told me it was for incidentals. She could have said that from the beginning.

.

One staf was terribly

The staff was nice. The hotel room was dirty. The cleaning crew needs to do a more through job.

Great stay!

We had a handicapped room; it was very roomy and there was a lot of room for both of our wheelchairs. The bed was comfortabl9eqtre, but the sheets had old stains on them. We as74m 84

No refer in room and no darkening drapes breakfast sucked

Upon checking in, we were nicely greeted and the front desk was so welcoming! We were able to check in early too. Our room was so clean and spacious. Nothing negative about this place and we will definitely return!

We stayed in 2 rooms one of them smelled like cat’s pee we had to let them know to switch us to another room and then the other room didn’t have the shower curtain we had to go get one from office. Three of the office employees had a bad mood only the first one when we checked in and last when checked out were nice

It did not feel super safe and access from the parking lot is non existent until you check in.

Breakfast ends at 9 a.m., and right on the dot, a staff member would remove the juices from the machine and other items, regardless of how many people were still serving themselves. It was as good as removing the spoon from your mouth while you were still eating, simply because it was 9 a.m. Our room cards were also deactivated an hour before check-out. I wish they would be more customer satisfaction-oriented than profit-driven. Overall, my stay was good, but the breakfast and check-out service were quite disappointing.

The lady at the front desk was amazing ! She provided great

I rate this hotel a 3 out of 5. The location was good and convenient. The staff was no where to be found at any moment. I had to find and get my own towels. I was only able to get two big towels no face towels or anything else. Complimentary breakfast is always a plus. No snacks, necessities were available. Walls were as thin as paper. You can here EVERYTHING at all hours.

This hotel is only three years old. The preventive maintenance has been ignored. They were short staffed and doing the best they could. It was really like home. You needed something you have to get it yourself ex, towels, soap, trash bags and etc.

Avoid this hotel at all costs.

Our stay was planned for us and omg it was amazing.

The hotel is nicely appointed and the staff is very nice. I think this issue is they are understaffed. I've heard it's hard to get people to come out to Galvaston to work. The floors were not properly vacuumed, dust bunnies and hair in the deep corners by the bathroom vanity. The shower curtain was moldy where it has been against the tub. The hotel needs to invest in more cleaners and a manager over them. The door to elevators on ground level did not lock which is a true safety issue. 4/10 but with cleanliness and the door resolved this would be a 10/10.

I do have video as well

The Desk Clerk Kesha was very nice and welcoming. The hotel looked pretty dirty total not at the expectation of a La Quinta hotel. Will not stay again!

The staff was so hospitable! Sadly, my room had a washcloth from the previous guest and a carrot in the side of the bed.

Room was super clean BUT toilet was clogged and there was no shower curtain. Half a roll of toilet paper for 4 guest.

Stayed one night before taking a cruise, the room assigned was really smelly, it smelled like urine

The staff was really friendly! The room was okay, there were ants all over the place. The pool is over crowded most of the time but the little pool is cute. The hotel is in good spot for things to do, close to beach and boardwalk. I'd stay here again

Bathroom needs some upgrades, bathtub was dirty and clogged. The floor was dirty ( we found acrílic nail ) .the night stand had sticky Candy stains and dusty.

I stayed for 3 nights, the room wasn’t cleaned or restocked even once. I went to the front desk and they said that was normal and maid service is every three days. So I just asked if I could get a couple new towels and they said they were out of them and would bring some to my room later. The pool was disgustingly green and foggy. All the faucets on the tub and sink were loose. There was food remnants on the floor. Just overall dirty for a pretty new hotel

Room floor was dirty. Breakfast was horrible.

Just smelly

We had towels that were dirty. We stayed 4 days and not once did they clean our room or give us more towels. The phone in the room didn’t work. When I used my phone to call the front desk to ask for towels, I was told I could walk the halls to find a maid if I needed more. That she couldn’t be bothered to get some. There was water damage on the ceiling. We definitely won’t be staying there again. The pool was very cloudy and dirty looking.

Hotel and staff were great. The hotel entrance/driveway is terrible, ubber drivers had a tough time accessing the entrance.

Booked a 4 day stay. The pool was deep green when we arrived and after one day they tried to clean it. We were told the “pump broke”and pool was closed after that. 4 day stay with no pool was a disappointment due to this being a family trip.

Our room was clean, and the beds were fine. But there was no dryer, no information about the area, the television did not work. It was bare with no amenities.

The beds were comfortable, and it was quiet. Breakfast was okay, but it needed some more options.

On the site they rated this place a 4, I’m not sure how. The only thing presentable was the lobby. The hall way going to our room was filthy it needed to be be vacuumed. The room was terrible, the bed skirts were filthy and the bathroom was incredibly horrible 😢the bathtub was not clean and to make matters worse housekeeping left a dirty face cloth over top of the shower curtain. Ended up going getting cleansers to clean the bathroom . Spoke to the manager was told I would get a partial refund but have yet to see it. At this rate we travel there a lot last place I’ll ever stay. Very uncomfortable conditions…

The hotel room was okay, but needs some updates in the bathroom, like regrouting/cleaning tile. We strangely didn't have a shower curtain for our bathtub/shower.

Good for a quick overnight stay.

Staff was very friendly and professional

Called to ask a question about checking in and the lady was very short and rude with me.

Had to request for a different room due to a musty smell. The second room had the same musty smell. You could see mold spores on the AC unit. Staff was helpful and friendly

N

I had a very good trip and experience. My second time staying at this Hotel no problems.

Housekeeping can do a better job keeping the bathroom, especially the walk-in shower, clean.

Beds were uncomfortable. Not as clean as it usually was. However, breakfast was very nice.

The following evening, I brought it up again, only to be met with a dismissive response from the night shift staff who informed me that there was nothing they could do to rectify the situation. This lack of assistance was quite disappointing, as I expected a higher level of service. Additionally, I encountered another issue: the shower drains took an excessively long time to empty after use, leaving standing water that was not ideal for such an establishment. On the third day of my stay, I had a conversation with Keisha at the front desk. She apologized for the communication breakdown regarding room cleaning services and assured me that our room would finally be attended to. True to her word, it was cleaned that day, but it shouldn't have taken multiple requests to get to that point. Overall, my experience left me feeling that La Quinta's service quality has significantly declined, and I hope they can make improvements moving forward.

I enjoyed the spacious room.

This was a “before” our cruise overnight stay. This particular hotel was convenient and affordable. The property was nice and clean in the lobby area. The rooms were not properly cleaned. I found an excess amount of hair in the tub, trash under the edge of the bed and spilled liquid on the desk area. The breakfast was lackluster at best and was being taken up before the 9 a.m. stated time.

Good

Excellent customer service. The lady at the front desk is wonderful.

Going to call downstairs and our phone didn’t work. Wanted to take a shower. Orange water comes out! Hair dryer they gave us was broken!!!

Good location

Very comfortable and the staff was on point

No problems, very nice.

Not a fan

Nice enough

We never made it

Great stay. We were so close to the port. Stayed the one night before leaving for a cruise. Would absolutely stay there again.

Dry friendly staff and the facility was very nice.

The room doesn’t have a microwave and doesn’t have big towels.

We encountered several issues during our stay: • Upon arrival, we found a large stain on the bed comforter, which was very concerning. • The bathroom did not appear to be thoroughly cleaned, which raised hygiene concerns for our family. • After spending the day at the beach on Saturday, we returned to find that our room had not been cleaned. When I approached the front desk, I was told that rooms are only cleaned if guests are staying more than three days. This was never communicated to us at check-in. • With a family of five (2 adults and 3 children), trash accumulated quickly and we had no place to dispose of it. We had to leave used towels outside our door. • The refrigerator in our room was not working, which made storing food and drinks impossible. • Lastly, when our daughters went to the front desk to ask for more toilet paper, they were questioned, which made them feel uncomfortable and unwelcome. This experience was frustrating and disappointing, especially for a family trying to enjoy a vacation. We chose La Quinta expecting

Nice, clean property. Close to cruise port. Will definitely book again.

Breakfast was poor. NO ORANGE JUICE!!!!

Booked this hotel because of location. Close to cruise! But don’t think we will be booking again. Room was hot when we got there and tv remote was not working and tv didn’t have any buttons so had to watch just the channel it was on. Luckily it was only one night.

Awesome staff! Clean and convenient location!

Service and quality are good, staff friendly

Nice hotel. Will stay again.