Tropic Lodge

It was a good stay....

Our trip had to be canceled due to a sudden medical emergency with my father. Because of the crisis, I missed the initial cancellation window. I reached out to the hotel the following morning to explain the medical situation, but management completely refused to cooperate or offer any partial flexibility for the unused nights. Unprofessional management that lacks basic empathy for families dealing with a health emergency. Look elsewhere for a hotel that treats people with decency.

Clean, no one there to check out before 8.

No handicap rails in a bathroom. It was hard out of the bathtub

Housekeeper was very friendly and made sure everything was clean.

Very good

Very good

Random screaming from outside

Bed was actually comfortable Random screaming from outside

Staff very friendly. Room is clean

Room was very nice. We had the king bed. Nice fridge and microwave which is a big deal for us. Tv remote kind of sucked. But other than that we’d stay again and probably will soon.

Staff nice WiFi too weak didn’t work in rooms, bed to firm, shower broken sprays all over room I did report it

Staff nice WiFi too weak didn’t work in rooms, bed to firm, shower broken sprays all over room I did report it

No coffee No drinking water Nobody to ask Room smells

No drinking water Nobody to ask Room smells

Very good

Okay the roôm. But not good the wifi

I stayed three nights while I worked at the strawberry festival. The staff is very friendly and the room was large and clean. The bed was comfortable. The air conditioner was quiet the bathroom fan worked. And I got to take a hot bath, which was very nice. I stay at this motel every year when I work the festival and I’ve always been very pleased.

I wasn't able to rebook for a 2nd day visit. I had to book at a different hotel.

Centrally located I wasn't able to rebook for a 2nd day visit. I had to book at a different hotel.

I like everything about this motel except the lack of a small table and chairs for writing and computer use.

Yes

Parking was easy and secured. AC working fine. Nice & clean room. Walls kind of too thin - could hear the neighbor's snoring !

Frendly, clean, good place

Only a 15 min drive to Disneyland N/A

Only a 15 min drive to Disneyland N/A

Good price It was weird to have someone rearrange my toiletries, I’m assuming to clean?

It was weird to have someone rearrange my toiletries, I’m assuming to clean?

Bad

Very good

Don’t stay you need WiFi

Safe, clean, lots of parking space, great for a quick stay.

Good

The air conditioner worked great. Parking was adequate. In need of some tlc in the rooms. Very clean inside, but dresser drawers were missing some handles and the chair at the table was a little wobbly.

it's very noise area.

Clean room and very quiet.

Air conditioning was great and stayed cool the entire time! Parking is always safe feeling and clean! Staff is accommodating and always so kind. All in all great hotel to stay at!

The Tv wasn't working. The two lights next to the bed was weren't working and the bathroom fan was real loud. But everything else was good.

The checkin was smooth and easy. The room was clean and the area was not noisy. Great area and lots of restaurants near to location.

Good to stay

Clean room, comfy bed

Good

This property was very convenient as it was a short drive to many attractions. They cleaned our room everyday and it was a very nice way to return for rest.

Air conditioning, cleanliness was amazing the staff was polite

Clean stay and felt safe

Clean room, good AC, needs small table and 2 chairs for writing and eating.

Our request not to clean room was not respected.

Why would this place have a person working the front desk with such a terrible attitude she doesn't know how to communicate professionally specially with valued customers with disabilities

The female staff with no name cause she refused to give it maybe cause of the way she treats people she has a bad attitude which makes it very difficult to ask for any special accommodations for handicap because of her attitude makes me not want to come back

When i come in buisness inthe area i like to stay here the person that cleans is nice and hardworking however he doesn't deserve to be treated like a dog he gets paid under the table and no over time thanks to the female staff she has terrible managerial skills communication skills i dont understand why they have a person like that working there

I stay in this place when i have business to do in the area i like this place however the female staff with no name cause she refused to give it to me she makes me give this establishment a poor rating due to her lack of communication skills she has a terrible attitude and doesnt belong working the front office

I dont understand why this establishment that i like to stay in but have not received the proper accommodations for my disability and its all due to the female staff working the front desk she has a bad attitude and has no compassion to accommodate handicap people her attitude is terrible and should be noted

As an expedia valued customer and a repeated customer to this establishment i must say the female staff working the front office needs to get fired i have never stayed anywhere where the staff screams at my face and lacks communication skills and compassion for people with disabilities she refuses to accommodate appropriately

I dont know who owns this establishment whomever it is should take a look at their staff im reffering to the female staff she doesnt possess any communication skills and doesn't belong in the front office dealing with people she has a bad attitude she screamed at me for no reason she refused to accommodate me and my disability im handicap and she doesn't know how to deal with customers like me which is poor management and the owner should send her to ethics class to learn how to speak professionally

As a valued customer with expedia and a repeated customer the female that works the office has terrible attitude with no management skills to talk to friendly customers and offers zero accommodations for customers with disabilities i think she has a personal problem with handicap people

I stay in this establishment because its convenient to me its close to the 22fw and restaurants i frequent however as a valued customer i feel that the service that the female staff offers is very poor she has a bad attitude and doesn't know how to deal with valued customers and with people with disabilities she offered no help or accommodation for a person that is handicap i do not know her name because she very unprofessional she refused to give it to me

This place has the worst customer service i have ever encountered the female staff that works their has very poor managerial skills to deal with preffered expedia customers she lacks communication skills with regular customers she doesn't know how to talk she has terrible attitude she does not care for customers with medical issues im launching an investigation on her she has only 1 person doing hard work with no pay for overtime and is being paid under the table i feel bad for him this lady treats him like a dog just how she treats her customers she needs to get fired and worse incarcerated for paying illegals under the table i dont know what her position is if shes a owner or not she needs to be reprimanded for her attitude and lack of accountability for not accommodating valued expedia customers with medical issues

I will never return to this establishment the female staff has terrible professionalism she has a bad attitude she has poor managerial skills to deal with customers with impeccable record with expedia im a valued customer and was treated with the utmost disrespect she refused to accommodate me not with a upgrade but with a downgrade i was paying the highest price per 4day holiday weekend i requested to let me stay in the regular room which is cheaper than the premium room i was paying for she refused to accommodate me even after i shared with her the reason why i was requesting this and had to do with a medical condition i had just got spinal surgery on my lower back she screamed at me and mentioned she wasnt gonna accommodate my request because i woke her up they have a memo posted the office opens at 8am i rang the bell at 9am she quickly took that memo down so i wont see it but it was too late i had already seen it she had a terrible attitude screamed at me like i was her child im a 50 yr old man and i decided to pack my stuff and check out if that is the accommodation im going to get just for asking to stay on the room i was in and offered the deluxe room i paid for to upgrade the stay of the person whom paid for the cheap room and this can be done because shes done it before she was upset cause she got woken up so she does her job.this situation is being addressed separately so it can be investigated why she refused to accommodate a preferred expedia customer w medical i

Terrible experience with the female staff she has a Terrible attitude that zero care for repeated customers with a perfect record with expedia her managerial skills are very poor

I get into my room the toilet paper was not clean, remote was sticky, none of the lights worked except one. After working until midnight I hop into the bed, the bed is broken. You can't move on the bed without making so much noise, it's after midnight I couldn't go ask for a new room. The bed was beyond horrible, I almost slept in my car

Everything was great just the wifi signals wasn't great kept dropping signals.

I booked a larger room and have the expedia page to prof it. Yet when I presented the evidence of a scam by the hotel, th ehotel claimed that i boioked a smaller room. Do not stry here -- they sold me a large room and switched to a smller room.

Need a new bed

good

House keeping was amazing and fast check out. Very clean rooms

very things good . but the bath tower smell

Clean room and courteous staff

Clean and spacious room. Daily room service. Friendly staff. Great price and value! Will definitely stay here again!

Need a new bed

We stayed for a week and had a wonderful time. The staff was very nice and the rooms are very clean.

Staff was great. Room was clean, good value for the cost.

The rooms smelled weird but not too bad . Overall it was not bad.

I call confirm my request 3 rooms next to each other for big group family, on the phone the owner said yes . But by the time we check in he said he give one room to someone else. That make I’m not happy about it and then the room wasn’t clean the pillows have hairy all 4 off it also the blanket dirty and have the whole on it too , I call and ask to change different one . So I’m not really happy when I stay .

Perfect place, no complaints. Very clean and the amenities are modern

The parking wasn’t great our room was absolutely disgusting the floor was dirty. There was hair in the bedding dead bugs and the room had a funny smell the only reason we stayed is we already spent so much on our trip we didn’t want to lose out on more time and money. Definitely won’t be coming back. They also never returned our deposit when they said they would.

Room was very spacious and inn keepers were very accommodating

Those little details are not important to me. I go more by the atmosphere and character of a place. These old motels are relics of a different era in the USA. Now, we have the Indian motel/hotel families, such as the well-known Patel network, to thank for the preservation of these old structures. They know how best to keep the rooms affordable to working class folk while still maintaining hospitality and comfort. I enjoy imagining the ghosts of past travelers hovering in the mist. Man, it's all about the vibe! But, yes, it was clean and tidy and fresh-smelling, too.

Plenty of parking. daily room cleaning without requested

The room was ... Decent. There were some damages to the comforter and other room items. We did have an issue coming back to the room and our key was deactivated and I had to call the hotel (because reception was closed). The house cleaners did straighten up our room when we left (but we didn't have the option to request they didnt). They seemed to have a small pool area but we didn't use it (not sure how we would have accessed it). There were some walkable places in the area - wish I could've explored more.

Perfect Spot to stay for Disneyland.

The hotel does no match the pictures of the hotel. I was quite and clean. Bed not the best at all. No ice machine on property. Bathroom could have been better clean. You could see calcium from the hard water deposits

Quick & easy

Why wasn't I notified in advance after my payment was processed? Not even 4 hours before check-in time?? This is a Horrible business practice. So we ended up taking a very small room and I wasn't able to use my walker in the room because it wasn't able to accommodate my walker.

I’m extremely disappointed with how this hotel handled my reservation. When I booked through Expedia, I specifically chose the option to pay at the hotel when I checked in. Despite that, the hotel charged my card the day before my arrival without my permission! Since I had planned to pay at check-in, the payment didn’t go through. Immediately after, I received an email demanding payment and threatening to cancel my reservation. I had to call Expedia, and the representative had to personally call the hotel to fix the situation. Even after that, the morning of my check-in, the hotel called me again demanding payment or they would cancel my stay—while I was at work! To avoid losing my 3-night reservation, I went ahead and paid in full before even arriving. When I finally checked in, they told me I had to pay a $60 deposit that was never mentioned anywhere during booking or when I called earlier to make payment. They also insisted it be paid in cash, which I didn’t have, so I had to use my debit card instead. After checking out, I didn’t get my deposit back until five days later, and that was only after calling the hotel twice to ask for it. The only positive thing I can say is that the room was clean and the location was convenient.

Clean room really affordable very professional definitely recommend

Room is very bad smoking smell, bathroom, bathtub, toilet are very dirty and smell really bad. TV is not working. It is very mobile noise when at night. All lights switches are very dirty. I never book a room at this hotel again.

The rooms are basic, with no carpeting, microwave, and mini-fridge. AC works and showers are hot and no drain problems. Rented 3 rooms and they placed us next to each other. About a 10 minute drive to Disneyland.

Staff is nice great nice little stay

Have stayed at this property many, many times. Everything is tops.

Good

This motel does not have any thing like water, hair dryer. The neighboor was so noise.

It was ok but I asked for a later checkout daughter had a late game but guy gave me a hard time it’s a small motel and there is no way they were fully booked for that night. Made me pay half the nights fee for an extra 3 hrs I didn’t want to never had this problem before but my daughter needed rest and sleep between games… the hotel needs updating for sure.

Check out at 8:30 the front desk did not respond to multiple rings. Housekeeper told me to leave key card in office. Bed was great. Bathroom was tiny and oddly shaped.

I loved the location. Very close to sphere

It’s a great place to stay for a night. It seems clean. I was surprisingly impressed by how clean even the windows are

No comment

.

Staff was professional and overall good service.

Bath room is easy to get wet, the room had a bed smell.

The bed had stains all over it. And the room smelt of cigarettes despite them having a no smoking policy.

Goof

Dirty rooms

We booked two rooms. One regular room with double bed for my father and one luxury room for me my wife and baby. And both rooms smelled musty. The pillows and bed smelled like it didnt dry correctly. The AC smelled nasty as well.

I opened the door to the room and was stunned to see it was exactly like the picture shown on hotels.com.. EXACTLY. Everything promised was there and everything was as clean as it should be. If you are looking for an affordable room that is comfortable and clean.This is the place to stay for an incredibly low price. This will be my hotel in Orange County from now on. -Jeff Sousa

Spacious 👍

Terrible you get what you pay for

None

The room had mold, smelled terrible, roaches, dirty walls, paint chips everywhere, holes in wall

Clean quite hotel with reasonable price.

This property needs renovation and upgrades

Great place to stay for my business trip

Well I didn't like the fact by the time I made the reservation and then got to the room an hour and a half later I was tagged for what and from where I don't know but you guys owe me a refund debited if my card

Good experience for the price.

Bed was very comfortable, loved how attentive the cleaning staff was

Lovely and quiet! Lovely nice manager, had a great stay!

Overall excellent lodging n staffs

Overall excellent

We didnt have our kids with us so we booked with Tropic lodge. Clean, friendly and non smoking rooms. Alot of dining places in walking distance. Free parking. We enjoyed our stay.

The room was dirty, and the floor had a dead baby roaches on it. It was a very uncomfortable place to stay

I will be back!

Very clean. Some traffic noise but not much (esp. if you are on the first floor). Will come back.

Great staff.

Check in person was nice. Room was clean. Recommend.

We booked a total of two trips. This one and another one for Mar 28 - Mar 30. The first trip was OK, except there was some sort of an argument or a fight took place right outside of our room pretty late at night. It was

The guy at the reception was very rude, no respect for customers at all.

Very good price and worked well for our Disneyland trip as everything else was booked. I was pleasantly surprised at how well this hotel was for the price. I’d like to give a special shoutout to housekeeping for working hard to make sure our room was clean and tidy each day. Quiet neighborhood as well with lots of Uber options.

The thing I like about this place is that it has a fridge & microwave in the room and the price was affordable.

The remote to the tv was difficult to use. The down volume button barely worked. It was a struggle. The buttons on the heater were rubbed off and also difficult to turn the heater down. I did like the fact that there was 2 pillows each for us and we both had a wash cloth and towel to dry off with. The area was quiet which I liked.

In the bathroom, you could see the mold and mildew they tried to hide with paint on all of the walls, on the floor, and ceiling. Taking a shower with the fan on and the bathroom door open left the mirror and room windows fogged up. This says the ventilation isn't working properly. We checked out early because we felt we were breathing in mold filled air.

Wonderful stay! Super quiet and safe!

Ok

Pillows had yellow stains, smell of sewer in the room, no wifi available in my room. The leather- like covering chairs is completely peeled off, the table had broken legs

The place itself is mid and I don’t really feel safe there. Not their fault, it’s the location.

You get what you pay for

Everything exceeded our expectations. Room was cleaned and bed was made every day. Check in was fast. Heater ran quietly. Bed is clean and comfortable. Floor, window blinds and wall paper look new. No iron, hair dryer in room. but you can borrow the front desk. Best of all is the location. It's close to all of our points of interest. We will be back

We have enjoyed our stays at Tropic Lodge for many years. We must travel once a month to Orange County for an event. Our choice for lodging - Tropic Lodge. Excellent and caring staff. THANKS Tropic Lodge.

The first night people above us were stomping around, slamming doors and running around. We went to the front and asked for them to see about getting the above rooms to be a bit quieter. By the time security went by they had settled down. Thin ceilings and walls. You hear everything! 2am, the light in the room popped on. I went to it and realized the switch had been taped down and the tape had worked its way up. I stuck the tape back on and went to sleep. 4am The tape popped off again and woke me up. This was very frustrating and I went to the front desk in the morning and mentioned it. They said they’d have maintenance come by and take a look. This never happened. I had to get creative and balance a water jug that was full of water to hold the switch down the following night so I could sleep through the night. The staff at the front desk was polite and friendly however, the responsiveness to our concerns were lacking. The area is pretty sketchy and dingy, I do not believe the rate justified the room or the area.

Super dirty not like the picture bad customer service

Excellent room clean service right away next day

Property is old and dirty

The guy that checked me in was very nice. I didnt like that i had chosen the option to pay at the property but the hotel when ahead and charged my card anyway befor i got there.

Peaceful and quiet , property is really clean,good environment.does anybody know about this tropical lodge tho? Why isn't anybody booking a room here,I would highly recommend for anyone tryna get some rest .

Good

The framing/overhang/archway to the bathroom was falling apart. Wallpaper peeled off in several places, black mold in the bathrooms. Refrigerator barely worked.

No ice machine.

Great proximity to Disneyland and other local theme parks. Very safe and quiet neighborhood. Room was clean and very spacious with a microwave and refrigerator. Great value for the price!

.

basic and out dated but super clean and everything you need

Old place with bad building condition

Good

The place was nice and the people were nice but the place smelled like a 20$ hooker

We have stayed at this property more than 12 times and will continue to stay here when visiting this area. Always grateful for the staff, facility and service. Thanks Tropic Lodge for being a positive part of our visit

Very friendly staff and really safe area with very convenient dining and food shopping/grocery store options right nearby and perfectly safe to walk to even late at night.

Good customer service

I wish I could upload the pictures so people can see how sloppy & dirty the room is. When we just stepped in, we saw a huge cockroach on the floor between two beds. It was not totally dead, but it looked like it got sprayed with cockroach killers. You can hear people talk clearly in front of your door or next rooms. I was surprised that I had to check out with a housekeeper who gave back my cash deposit. No paperwork or receipt. I didn't feel comfortable to stay here at all.

Smelled like mold and poor plumbing. There was a roach too

Get what ya pay for. Staff was friendly

Funiture are so old and dirty Need to improve ..

Great hotel

Bathroom is good , clean look over all good but some little smell don't know where come from

Nice and friendly staff , easy check in and out.

We have frequently stayed at this facility. It is one of our first choice facility in this particular area.

Ok stay for an inexpensive overnight. Room was clean but older fixtures and bathrooms had cracks in tile and worn grout. No ice machine on property. Refrigerator in barely got cold.

I dont know what was going on around the hotel during the stay. Everything was "fine" but there was a lot of noise coming from other rooms, and it wasn't people living, it sounded like maintanance. It was early and late, and pretty disturbing.

Cool

Clean

This place was great

it was terrible, after a long hot day, and got into the hotel and found out the AC was not cold at all, I waited in the room for an hour to give the AC sometimes to cool off the room, but it just did not work, it's more cooler outside than the room. The room is also not clean and old, I understand it's not like a high-end hotel, but basic cleaning is important. After talking to the front desk about it, he agreed to switch the room for me, I headed to the room, but again the AC wasn't working well, I also found there was some blood stain on the window side. I requested to cancel the booking and refund, but the front desk made me check their third and fourth room. And again it's not clean, hairs on the pillows and bed, there is a stain on chair. I ended up having to contact Expedia to help me cancel it. Took me almost 2 hours to finally get canceled and rebook the hotel elsewhere.

I enjoyed my stay very much.

Like management and the rooms get cleaned everyday

It is old but very clean, close to everything, suppermarket, good restaurant, laundry...

Enjoyed my stay, staff was very friendly. Will stay again 5*

didn't like the check in process to much paper work on top of that they said i will not get my security deposit back for 14 days which is way to long i will not come back here for just that reason i feel that they are just using our deposit for there gain

Abc

Great place to stay at for an affordable price!

👍

Room had what appeared to be blood spot on walls

Stay in room #8 and get an amazing volcano view. Nice continental breakfast.

Old old old and staff very slow

Never ever go to this place, the staff are rude, ignorant and bull.

tv in room 103 sucks everything else is ok, becuase walmart, 22 freeway is near so in other eateries that can satisty a midnight hunger, they need to replace tv and add more towels

The sink had a bad odor after using it. End up using the bathtub faucet to brush our teeth.

The door didn’t lock completely and there were no other rooms available and no refund