Hyatt Place Herndon Dulles Airport East

.

Exceptional

Pleasant

Fraudulent advertise. In case of having more options, do not stay in this hotel.

Exceptional

The carpet is dirty and the breakfast is scarce. We stayed 2 nights and at the second morning, long lines of poeple and not much food left to eat, even boiled eggs are out.

Yes

Good

The location, staff, and the airport shuttle are the only good thing about this hotel if I’m being brutally honest. The beds are not that comfortable, and more importantly the hotel takes every chance to charge extra on things that other hotel don’t charge for (example; why on earth would you charge your guests a hefty parking fee on top of the room rate?) the breakfast was also below average.

Location and price

Nothing seemed to work. Luggage carts with bad wheels, one elevator working, shower sucked. Hyatt has never disappointed me until I stayed at this property.

I was awaken by a fire alarm for server hours and was never compensated

Outdated and shabby The worst hotel I have stayed in and the breakfast was just pathetic and awful

Superb

Room was clean and comfortable. Options for dinner within walkiing distance are limited in the area. Shuttle service between IAD was great

Shuttle stops around 11 PM if your flight is late you pay for transportation no helpfull and not stating that in here.. I booked for the shuttle and the shuttle didn't operate like other hotel so paid extra.. Usually I like hyatt place but this one is leaning toward ok won't stay again Also some creepy person was in the hallway and smells weed

Superb

The staff were polite and the shuttle was good. The pool was filthy. The depth marker signs were filthy above the water line and the pool floor was brown, especially around the filters. The elevator did not have a safety check certificate, it said to visit the office to view it which is highly unusual. The breakfast did not have any pork products, presumably because of muslim faith. This was not mentioned prior to booking and limited the breakfast options. The bed had a duvet but the duvet had no cover.

Superb

Re

We loved the location. My son spent hours in the hallway watching planes take off and land.

Nothing This hotel smell like so old and the floor is so dirty the carpet smells like old and dirty

Exceptional

Pleasant

Exceptional

Nothing Wrost breakfast, no exhaust in the bathroom

Exceptional

The hotel is close to the airport. They are short in front desk staff. Breakfast selection was mediocre.

good around the bored

Room was quiet, clean and roomy!

Overall rooms were nice and worked.

Location Single Light was dim in bathroom. Shower was too dark because of the curtain.

clean room great staff

Very restful, please make eggs without chives

Five minute walk to the innovation center subway station. Very clean hotel with good breakfast and New feel overall. About eight minutes to the Reston area, which has lots of restaurants

Ok

It was a perfect stay

The room was clean and comfortable. This is the first time I have been to a hotel and there was no body lotion in the room. The breakfast could have been better, the eggs were cold and the selection was very limited. There were no fruits or yogurt the two days that I was there. My husband asked for hot chocolate the night of our arrival; they only had tea. There was a parking fee.

The hotel is a business traveler hotel. No in house restaurants. Located in business park. They did offer shuttle to restaurants nearby. Very nice room ,mini suite. Setting area separate from sleeping area.

We were only there to sleep a few hours but close enough ti air port to make things convenient. I’d stay there again.

Very clean and quiet. Perfect place to spend the night

Hotel is close to metro so makes traveling in & out from Dulles easy. Great breakfast, helpful staff and shuttle service is great!

The air conditioner worked great, the room was spacious and clean. Would definitely go back again.

All I can think about was the bed was so comfortable lol

The shuttle from and to the airport is convenient and the drivers were helpful and pleasant. The room was spacious and clean. One of two elevators was not working leading to longer wait times. The breakfast was included, but the ambiance was not appealing to me and I decided to take an Uber and have breakfast in a diner 15 minutes away from the hotel. The hotel is located a couple of miles off the airport and in the middle of residential communities (condos, apartments, ...). For the price we paid and the fact that we only stayed one night to connect flights it was OK, but I would nonetheless try another hotel the next time.

Breakfast options limited but good

Clean room. Helpful staff.

But one of the male staff in front desk was rude and disrespectful

I booked this hotel after a long two days of international travel strictly because of the proximity to the airport and that it had a bar/restaurant on the property. It does not. There were holes in the sheets and black mold in the bathroom. I was able to change rooms, however that one was just as run down with red stains on the carpet and questionable stains on the couch. The bed was lumpy. Save your money on this outdated, dirty place!

The hotel looks tired and worn. Bed was too soft. Shower was barely a trickle and very hard to adjust.

Nice staff.

The staff was amazing

Breakfast was good, clean well stocked breakfast area. Shuttle service was great, on time and quick ride to airport. I would have liked to have used the pool as it looked good but it was full of noisy teenagers and it was later at night so I didn't. Overall, great hotel especially for the money, would be a return guest for sure.

My room was not cleaned between nights. No fresh towels. Elevator was not working. The room itself was nice but was very noisy from the folks entering the lobby.

The room is okay. The bathroom exhaust fan is not working. The breakfast tables look cleaned but sticky. Some of the breakfast tables were rocking because the floor was not even. Foods and utensils ran out without re-filling. Try to avoid Hayat if you can!

Breakfast was great. Shuttle was awesome. Staff were pleasant to work with.

Very good for the price. Close to Dulles with shuttle service.

The fitness room was small but clean. Pool area was clean as well. A negative is the parking fee, I was told a sister property parking was free. Rooms were a good size con was no in room microwave. The hotel was booked but not noisy. Overall enjoyed my stay.

Great staff and clean comfortable room.

AC was perfect and welcome. We arrived after midnight. Staff member met us at the door. Very friendly. Huge developments in Hotel area. Parking area not clearly defined. Another Hyatt a block away.

.

My extended family stayed here while visiting and thoroughly enjoyed, slept well, and expressed all positives!

The false fire alarm went off in the middle of the night. The next morning there were no hot water, good there was a breakfast!

Overall not good

Wonderful place and will definitely stay again if given the opportunity!!

The staff was genuinely kind and helpful, especially when we had problems with our first room. The shower and hot water in the tub didn’t work at all, so they quickly moved us to another room. It was still an annoying inconvenience since we had to repack everything. The bedding was fresh and clean, which was a big plus, and the pool was nicely maintained. Unfortunately, the property felt understaffed and poorly managed in several ways. The elevators were unreliable—one was broken and the second wouldn’t even go up to the sixth floor. That forced us to take the stairs, which dumped us outside at the back of the hotel with no way to re-enter the main building from there. Not convenient, especially with luggage. Breakfast was the most chaotic part. The area was terribly managed, and the second the food came out it was like a feeding frenzy. People rushed the buffet and emptied trays quickly. I was apparently the only English speaker there during my stay, and the cultural differences in etiquette around the food were pretty noticeable. The rooms are basic. The TV is quite outdated—no streaming apps at all, just cable. Fine if you just want to flip channels, but limiting otherwise. One other note: there are Section 8 apartments right behind the hotel, and parking

Breakfast was perfect but the fire alarm at 3am was not. I will still come back because your staff were genuinely honest & caring

There are a LOT of construction workers staying here who are building data centers. They were nice guys, but their trucks take up a ton of space which made it hard to find parking in an already limited lot because their trucks go over the lines. One night they were tailgating in the parking lot as i circled around multiple times trying to find a spot to park my tiny mazda rental. Another night, the fire alarm went off at 330am due to a burst pipe and we all had to evacuate. The staff never came outside to tell us what was going on or that it was safe to come inside. We had to flag down a firefighter. The next day there was no running water. Finally, one night I asked for tea bags because this hotel has always had tea throughout the day - they outright lied to my face and said they didn’t serve tea. When I said I have stayed there before and there should be tea, the staff huffed and got me some tea from the back. Front desk staff did not care about guests.

Breakfast was lousy. No fruit and potatoes warm but dried. No bagel but there was cream.

Fire alarm went off at 3:30 am. Broken water line. No water, no hot water for showers in morning

Unfriendly staff & I hav to pay $5 for bottled of water.

The hotel was easy to find. The room was very clean. The staff was great. And I was very happy with breakfast. The metro was an easy walk from the hotel.

Last airport shuttle is at 11:45 pm- so we had to take an uber, but good location otherwise. Nice breakfast spread and clean rooms.

The pool area was a big hit with the kids, and we especially loved the patio just outside—it was the perfect spot for parents to sit and keep an eye on everything while still being able to relax. A small detail that made a big difference was the microwave in the lobby, which made it easy to heat up food without bringing smells into the room. The location was also incredibly convenient, with easy access to both the airport and the Metro. Overall, we had a great experience and would absolutely stay here again!

Good location

Close to Innovation Center Metro stop. Breakfast in a small area was crowded. Many tables were not clean - please help each other by cleaning after yourself would be great. The manager was great with shuttle to the Village at Dulles Center, but its easily walkable too. Don't forget to call for a shuttle from the airport.

Staff was very friendly and helpful.

The hotel was clean. Breakfast was fine. The restaurant for dinner was not actually a restaurant. It felt like they were under staffed. The WiFi was not great.

Loved the experience!!

Great location near to the metro station

The shuttle service was amazing! We were picked up at the airport and dropped back off. They even took us to a restaurant for dinner and then picked us up.

Solid hotel to stay at. Clean and straight to the point.

Room smelled like moth balls

Convenient. Clean. Would stay again.

The staff were nice, the hotel and the rooms were clean. The swimming pool and the breakfast were not as great. The extra fee for parking is high.

Please fix the light display of the elevator buttons. When someone pushes the button for one floor, all the buttons light up. Also, the first floor ATM has been without money for months. Is it broken? Otherwise, no issues.

Average room. Limited amenities

Adequately appointed and accommodating as an airport hotel which was conveniently located close to the airport with an easily accessible free shuttle.

The bed was the worst that I ever slept in my life. It had huge dents in it. I am so exhausted. I did not sleep at all. The bed should be thrown out and replaced. I wish I complained and switch rooms. I don’t know if the other beds would’ve been better if they’re all equally bad. Do not stay in room 426. It was the worst. Also, the phone does not work.

We asked for some cue for restaurant around the hôtel, he said yes there are some! I had to ask him for name and direction otherwise, he would have not gave me any! At our departure at 6:15, no one showed up at the front desk for 15 minutes! We left the access card on the counter and left with the shuttle! At least, the shuttle driver was nice. The room was great. First, and last time at this hotel

Very hot in the hotel and room itself. AC turned off and wouldn’t turn back on. Had to keep it on auto and it would barely turn on throughout the night

It was nice large rooms. And they have a small gym but with two pelotons which was great

Short stay so we didn't take advantage of the amenities except the airport shuttle, which was great. The bed was comfortable, and the room was nice. No issue, everything went smoothly.

Good breakfast

Clean and spacious rooms with pretty comfy beds. Breakfast was pretty good and the staff were friendly. My only wish was that the shuttle was 24/7 for the airport. The walk to the Metro was easy for visiting DC.

Expedia failed to book our room with the hotel for us but the hotel staff quickly made accommodations though the hotel was fully booked. After all the trouble, we did not get the correct type of room but the next day, they switched to the type of the room we needed and it was perfect. They were so friendly and willing to help that it made our stay special.

Dining: Breakfast offerings could be enhanced with more consistent availability. Fresh fruit like bananas and the fruit bowl were available only one of the days during our stay, having these replenished regularly would be greate. The coffee flavor was quite light (felt like flavored hot water); a richer brew would be appreciated by coffee drinkers. Facilities: We noticed only one elevator was operational, which occasionally caused wait times. Rooms: The rooms were fairly clean and comfortable. Updating some of the furnishings could help modernize the space and match the quality of service.

I had to wait a long while for the shuttle - around 40 minutes

Clean room , nice bed, good price and location

Room was clean, staff was nice. However one elevator was out of service and the other didn’t feel safe. So we rarely took the elevator and mainly took the stairs up and down from the 4th floor.

The room was clean and AC worked great but no place to hang anything in the bathroom. Most of the staff was really friendly and helpful. Breakfast was pretty good…so many people at the time of our stay that items were lacking sometimes. Overall it was an average stay.

Really bad breakfast.

The entire property was nice and clean. Location was convenient to the airport with shuttle service.

All good

Breakfast and thermostat was fine. Breakfast can have more choices. Room services should be improved more.

Got a good breakfast before my flight.

All well

The staff was friendly. The shuttle was a great addition. Rooms are large. We would stay again.

Breakfast menu is okay

Friendly staff. Good location. The shuttle service was really reliable, just notice it only works to 12:00am.

I stayed in room 203, The bathroom sink had a crack, the corner of tub where it meets the wall had black molds, the tub faucet the face plate was coming off, the pipe from wall to shower head had some type of white sticky material on it, the drywall where meet the tub had been lifted, the sofa was dirty, all through the night there were some mechanical noise. The room was very dark even with all the lights on, the place has not been renovated/repaired since 1990’s. I will never stay there ever.

Services can be improved.

Yes

The options available were repetitive, minimal, and not particularly appealing. If you’re expecting a diverse or fresh breakfast to start your day, this isn’t the place that will deliver it. Overall, the experience didn’t match the standard I’ve come to expect from Hyatt properties.

Dirty place

Breakfast wasn't worth eating. Parking is expensive for self, on-site parking. Very close to the airport which is what was my main concern bc I had an early flight. Would use again for that reason alone.

The air-conditioning turned off in the middle of the night

Great stay. Nice room. Swimming pool was tempting but maybe next times. Will definitely look forward to returning.

Bed was extremely comfortable & room very clean, although found the shower room incredibly dark! Would recommend

It is conveniently located at 5-minute walk from the Innovation Center Metro station. The room is clean, breakfast was good, and staff were friendly.

Just regular

NOT MENTIONED ON WEBSITE ABOUT DAILY PARKING FEE.

Not sure about the pets. The place was really nice and clean. Had a nice little bar and restaurant in it with great food. Internet was great no problems. Staff was happy to help my fiance and I navigate the bus system. Definitely recommend great place

Our room was clean and very quiet.

Room wars out dated. What is really ridiculous is that you have to pay for parking per night. Not a fan

One of the cleanest hotels I have visited. Minor issues like bathroom fan wasn't working in our room. Otherwise, this property is exceptional the staff is very helpful and courteous.

Clean rooms with spacious interior.

Friendly staff and easy access from the terminal. Clean room and lobby.

Very clean and friendly staff.

Great room, good breakfast and very friendly staff.

The shuttle doesnt run in time for early flights

Clean room and friendly staff. I would have appreciated an included shower rather than a half door. The coffee was cold and tasteless.

The room was clean. The hotel is conveniently located to the Metro train. It's a great place to stay if you're flying out of Dulles or wanting to use the Metro to tour DC.

clean room very comfy bed

The hotel was good, close to airport and acceptable. I tried to get a shuttle to pick me up but they never responded. $17 taxi ride there. The breakfast is served on paper plates and plastic spoons and forks. It is a good one nighter between flights, what I used it for on a missed connection.

The hotel is very convenient to the Silver Line and Dulles. They do need to fix the water filter in the workout room

Breakfast was great! Clean and quiet room!

My family of 6 almost missed our flight because the driver of the airline shuttle just disappeared. The front desk person tried to locate them but got no response. It also seems like they overbooked for the shuttle as it was a smallish van and there were so many people outside waiting. The shuttle service was the determining factor for me choosing this location so I am very disappointed.

Run down interiors

No complementary water in the room.

The rooms were very clean, and the staff was incredibly friendly and helpful.

It will be interesting

Older property but kept up well, breakfast had a lot of variety, staff were very nice, we would stay there again

didn't use

Excellent staff and excellent service 👌👌👍👍

Property was very convenient for an early morning flight out of Dulles. While one elevator was not working, the room was very quiet, clean, and spacious.

Very nice room spacious and comfortable and clean the area was quite and walkable and close to restaurants and shops

Breakfast was fresh. Staff was helpful. Airport shuttle was present at the time requested and driver was helpful

Door locks are flimsy.

Great

Staff friendly, room spacious & clean. Bed comfortable.

Yes

That was my favorite pool!

Yes

Staff are good. Shuttle is nice

Room was not great and bathroom dirty.

Room was very clean, beds and pillows comfortable, breakfast was delicious

Such a terrible experience. Do not book this hotel… I wouldn’t even call it a hotel. It’s just a place. It looks like they converted a senior living home into a “place”. Rooms are musty, nothing worked except the lights. I just stayed up all night waiting for my flight time to arrive. Hyatt you should be ashamed of yourself. I wish I just slept on the airport floor.

YES, TO ALL!

CLEAN QUIET, comfortable - food and water on site (12 once water bottle = $4) a little ridiculous.

The shuttle took a long time to arrive at the airport despite multiple calls to the hotel. Several of us were outside for 40+ minutes in freezing cold temperatures waiting. Because of this I did not trust to use the shuttle the next morning for my flight. The hotel room was spacious but it felt a bit run down and disheveled. I was surprised after looking at pictures and reading reviews how the hotel appeared upon arrival.

Clean and convenient

Yes

The toilet was not clean.

Very good place. Will use this hotel again

Excellent value

The room was clean and the staff were nice

The entire hotel was old and outdated, with some dusty smell. I would not come back there

Staff was very nice and room was spacious! Very close to the airport and had ample parking. Would stay there again.

The room was very cleaned a.d comfy. The front desk staff was attentive a d courteous. The brekfast was excellent.

Elevators need work. One was out of order. The second one had floor buttons that did not function well to get to your floor.

Nice hotel and quiet stay, but a cold shower with water that would not get hot soured the stay after an extremely long day and late check-in.

absolutely awful.

The front desk seemed none concerned. We left after one night losing money for our second night.

The room was clean, comfortable and well organized.

Friendly st

Room was Great. Friendly employees

Clean room

Very nice staff. We were very satisfied with the service provided.

Nice rooms, clean. Friendly staff and excellent breakfast.

Nice

stayed 1 nignt, room was confortable , good welcomed by staff , nice breakfast

switchecompletely

Exquisite hotel. Sara (Manager), the young Black woman working the morning (Amazing relational skills), the wonderful Afghani man that cleared the snow, were unforgettable. The rest of the staff was also excellent at the front desk, breakfast staff, room cleaners. I'm not easy to please but I found the whole experience fantastic. And I was there for a few weeks. Lots of time for them to mess up, but they didn't. A very comfortable, fairly priced, quiet, helpful hotel in a perfect location. i recommend it highly. Jeff Brown

The room was fine. The shuttle pickup from to airport was a disaster. We arrived at 9 pm and called the hotel to request the shuttle. We waited for over one hour in extremely cold conditions before the shuttle finally arrived.

Nice and clean

The staff were very nice, warm, friendly, and very accommodating. I would stay in this hotel again. Also, very convenient to the Metro Station, only 5 minutes walk.

For someone like me who is traveling through, the check in and check out process were smooth and easy. The room was clean but somewhat dated. Otherwise, the floor was quiet and an easy shuttle ride to Dulles airport.

Nice bed Quiet Average breakfast Staff by arrival average Departure staff nice Parking lot icy and not proper cleaned

they were really nice and so supportive

Washroom light was dim and exhaust not working. Complained and no action was taken. Though it was one night stay so managed with mobile light. Had better experience in past and have to think in future

miss having a microwave, though, to heat up leftovers

I love that the staff is courteous, respectful, patient, and humble. I love the positive attitudes from customer service. I've already returned once. If I come back to the area, I will use your hotel again. Thank you.

Room was clean and the staff were friendly

Clean, quiet and spacious.

1. The shower door was missing glass. Showering was impossible. 2. Bathroom door handle came off. 3. The elevator, which was broken 2 months ago is STILL broken. Really?!? 4. Found a hair in my eggs this morning. 5. The parking lot is like a an escape room, only with terrible clues, ESPECIALLY when it hasn't been plowed from the snow and there's no where to park...

They advertise a bar and restaurant but there is not one..there is a small snack bar open at 4:30pm only. outdated TV and one of only two elevators did not work and motel was crowded so long waits for the one.

Great place to stay. Close to the airport with good shuttle service. I was caught here during a snowstorm and the staff was extremely helpful. They offered shuttle service to a local shopping center. Would definitely recommend it to a friend.

Check in was friendly and fast. Room was clean.

The gym was well equipped and the breakfast was good

The only thing worth mentioning is that they say they have a shuttle bus, but it was running a bit late. When we were waiting for it, it arrived about 20 minutes later than expected, which made us a little nervous, as we weren’t sure if it was going to come at all. Otherwise, everything was fine.

Love the room layout - eveything looks and feels brand new!

Superb and very sweet staff, answered all questions politely, rooms very clean and welcoming without the strong scent from harsh chemicals, a welcomed reprieve. Shuttle service went smoothly too.

The only problem we stayed two nights and the room was not cleaned for the first night. Therefore we did not have fresh towels for our showers the second morning.

Overall, this is an average place to stay. If you have transportation needs, make sure to use ride-share apps like Uber or Lyft instead of relying on the hotel shuttle.

The room was spacious and well-appointed.

Pretty fast the check in and the check out. Rooms were clean, from airport about 8 mins.

The first young lady who was assisting us with check in was very nice and helpful. There was another young lady who decided she needed help, she did not. This person proceeded to over explain things to me, after I told her this was not my first time staying here. Then just made things take forever to check in. She just got in the way!!!

Old fashioned AC,

Overnight stay. Friendly staff both check in and check out. Shuttle service was quick and on time

Room was clean

The young lady at the front desk was very friendly and helpful.

Yea

THERE WAS NO HOT WATER IN THE SHOWER. The shower water handle was set in a manner that I could not point it in the direction of hot water. never saw this before. the result: lukewarm water shower in the evening and morning. I think this water handle was purposely set in a manner that the customer could not turn up the hot water setting. sad. When I pay over $100 for one night, the least you could give me is a hot shower. Last time at this place.

The driver took us to the wrong spot at Dulles airport for the transfer to megabus for our final destination

Yes

Great

The room was comfortable and pleasantly warm. The hotel is very conveniently located near Dulles International.

Great place

Great staff,nice room. Breakfast was good. Only one elevator was working but other than that everything was good.

rooms have a strange layout with sinks being inside the bedroom and shower/toilet in bathroom. Also waited for 45 minutes for airport shuttle. Were promised 10-15 minutes wait but driver never showed. Even after repeated calls and promises no driver. Ended up catching a ride with a neighbour hotel property and walked over to the Hyatt.

Clean room, front desk staff great.

Great staff, on time shuttle for the airport

I had a fantastic s

There was a problem with check in. The employee at the front desk looked like they didn’t know what they were doing.

This hotel is run-down and weathered. Not worth the nightly price. Couch was stained, the work chair was broken, and the AC unit was so loud I had to turn it off to sleep. On top of that, they charge $15 to park. You have been warned stay here at your own risk.

Yes

The staff was courteous. There was a dead bird in the parking lot. I notified the staff, and the bird was still there the next day.

great Hotel

Let me start by saying you have to pay for parking, but they have limited spot. The host explained that they have their own private towing company, which is crazy. Additional cars cost even more. Breakfast was very very limited and honestly sad. The oatmeal tasted like tap water that had been sotting out for days and the orange juice was so separated that it was in layers. Ew. The rooms are large and spacious, which we loved, but they have old school ac/heat8ng units that took forever to heat up the room. As for amenities, the tv is very old (dont count on a smart tv. Bring a fire stick or something) and there wasn't even coffee in the room. Just two tea bags. The bathroom was extremely small, but clean. And the checkout host barely paid attention to anything. Overally, the hotel looks decent, but is definitely overpriced.

Nice hotel, nice breakfast

Good and comfortable as always. The mattresses did sink in a bit, making it slightly uncomfortable.

Really nice rooms. Night staff not very friendly. Shuttles run every hour which is not convenient. Good breakfast options.

Everything was as it should be...welcoming staff, good room, good breakfast. And of course the location for getting to Dulles for an early morning flight can hardly be surpassed.

Yes

Good

Very helpful staff. Nice room. Pool was. Jean and warm. Great blue.

Room was incredibly noisy,

Staff were very friendly and helpful. The location seemed safe and quiet. Rooms were large and well laid out. I can’t give this a high rating because of some basic cleanliness issues . Toilet was not clean around the rim and leaking. Lights in bathroom were poorly lit. The worst was when I saw a white gooey substance on the wall near the bed. Stay was spoiled after that.

Lobby is lovely.. but room condition was deplorable. Hasn’t been painted in years, towel bar removed but metal wall mounts left… younger son slept in pull out couch and now has small bug bites on his arms. Gross experience- look elsewhere!

Staff was very courteous.

I didn't have the breakfast. The heating was adequate. Need to fix the broken elevator. This was the first time I had to pay for parking in Northern Virginia.

I wish the rooms had microwaves but otherwise this is a great hotel option at Dulles.

Rooms were nice, and the staff was friendly. The breakfast was great, and the coffee was very good. I'm fussy about my coffee.

Breakfast 👎 Location/convenience to IAD ➕➕

No microwave in the room.No housekeeping was done during our stay.Really no food available after hours other then old sandwiches at front desk.When asked front desk person replied “it’s Christmas Day and we are closed “There was no shampoo in the shower.We had to ask for it and were given small bottle.We were a little disappointed only because of Hyatt name we expected better.

It's perfect for an overnight stay before flying out.

It was great

Unlike most hotels, which offer rectangular baggage carts, your hotel has triangular ones, that don't hold as many bags and from which bags are more apt to fall off.

Was great quite place.

The rest was good!

I did not eat breakfast

Good service

Room was decent, staff was very friendly, its in a nice, and clean area. Absolutely no complaints.

The room AC is old and noisy. The hotel needs refresh. The hotel didn’t even offer a bottle of water. The only reason I give a 2 stars is because the front desk staff did hold airport shuttle for me for few minutes to allow me to get my luggage from my room. That saved me about half hour.

Airport shuttle good

The breakfast was not great with plastic spoons and forks. Paper bowls too for cereal. I did sleep soundly. Could do a bit better with room amenities

There was no shuttle service from the airport to the hotel. Though I called a couple of times, nobody responed. Later a receptionist casually told me that she missed a call. The receptionist should be replaced because she even tried to argue against the customer. It was a terrible experience. No recommendation at all.

Hotel was nice, but no microwave in the room. Limited food items for sale. Sodas,food items extra expensive, even bottled water was extra expensive. I got a case of water from 7-11for the price of two bottles.

clean, everything we needed; friendly staff

Great stay!

Room seems dated. Breakfast is good. Parking is not free.

but stopper mechanism at sink disconnected and not working. Bed clean, but linen too short for bed. Could not pull it up to cover my shoulders. Had to sleep at angle I'm only 71" tall

I did not eat breakfast

We had to call the hotel for the shuttle to pick us up at the airport. Unfortunately nobody picked up the phone, we had to take a taxi.

Clean room and good breakfast.

Overall it was fine but the heater didn’t work.

The staff was very nice and friendly, the hotel beautiful with a huge room for 3 adults! Added bonus of free breakfast and free airport shuttle! Would highly recommend this to anyone traveling this area even for a night.

There was not enough staff to bring us up an extra blanket or. Coffee. The heater was so noisy. The breakfast was sub par. I wouldn’t stay there again.

The restaurant was closed. Check-in took longer than usual. The airport shuttle was not available at our time and we were told that a taxi to the airport would cost $25 but. We were charged $32. And we were not given more than I class and no water available. I do not think we would stay here again

The gal at the front desk needs more training and they need more than one person at from desk. We waited over 30 min to front desk. Plus she asked a friend to help her that was just hanging out at the bar area, I ask the girl if she was the manager and she said no I use to work here years ago. Really not how you do business. Not a great experience. The rooms are clean and comfortable so I will say that. They need new management or manager to get things in order.

great staff

Room wasn’t clean enough

Very good

Quiet, clean, not expensive.

The room was clean and attractive. Desk staff was courteous and helpful. Unfortunately, the restaurant was closed and the area is lacking in alternatives.

Room is nice though.

Airport shuttle every 30 mins Long term parking available .

Good overall

Not clean

Great location for airport - rooms too old.

Receptionist took a very long time to check in a family before us, almost 30 minutes!

The staff member who assisted me was extremely kind and helpful.

Property is fine. Shuttle service and breakfast were good. Our room is in need of renovation. It’s very worn and not seem very clean. Plus, it was a bit noisy in the hallway

Everything was great, but I think it’s outrageous that you charge $15 for parking when you have a parking lot.

Tried calling so many times to get shuttle service from airport. Kept getting recorded message. The room assigned was big but telephone was not working. Very basic amenities. Just soap, shampoo, conditioner. Nothing in the ref.. I was disappointed, given previous reviews

❤️

This is a typical nicer upscale hotel close to the airport. Elevator access to rooms on each floor from inside of the building. No access to your room from the outside is always what makes it better. The only issue I had was being charged $4 for a bottle of water but the $4 on the cookie 🍪 tasted excellent. Other than that they had a robust continental breakfast which was pretty good each morning. They offered shuttle bus service staff too and from the airport and the front desk staff accommodated one of my requests. The rooms were nice, clean and organized and pretty big for the price. The neighborhood was definitely a bonus to me. Extra plus because they had a wooded area that had a walking trail. This gave me time to meditate and to relax in peace on this journey. Overall I would actually stay at this hotel again in the future.

Short night. Early flight. Met needs.

Breakfast was not good. Eggs were green (they were mixed with something), potatoes barely cooked and turkey sausage was hard. Disappointing when you book a hotel because of the free breakfast and it was gross. Location was good and employees at the front desk were very nice Easy/ Quick check-in

Clean and convenient. Neg: had to pay for parking — there’s a large lot. Made no sense.

Bugs in the bathroom lights, stains on the carpet and floor. Used to be a great place to stay but now the $25 to park daily, better price to upgrade to a better kept hotel.

Clean and comfortable room.

It’s no as I see it at website. I suggest.all hotels update images

Helpful, kind staff, great breakfast

Very nice place to stay. The rooms are spacious, clean, and quiet. The staff was helpful. The workout room was great! Only problem was the van shuttle to the airport broke down and I was on my own to find a way there.

Excellent

Negatives were the niceness of the room, masking tape holding the smoke alarm up, shower didn’t work well. We also had to pay for parking. No hot tub.

Staff were courteous and room was clean. Bed was comfortable.

Simply

Convenient location near the airport. Comfortable room and helpful staff.

Excellent

Shuttle to airport was great, they even took us to a shopping area and picked us back up.

Front desk staff

Place was great

Staff//breakfast

The staff was very friendly. They had a good amount of breakfast options. They allowed us to store some of our baggage after checkout so we could explore DC before our flight left. The shuttle person was very courteous and helped us with our bags to the terminal, it was very spacious (although my mother and I were the only passengers during our time slot). We had a double queen bedroom and it was very spacious and there was a refrigerator in the room and a microwave downstairs for general use. They also have a little café where snacks and small bites can be purchased. It is also close to a public rail terminal so the trains can be taken to explore DC in the surrounding areas as well.

No shuttle after 11 pm

Room was spacious and clean.

Great room and staff

Spacious and clean room.

Very clean and spacious room. Shuttle to the airport was very good.

Breakfast was not good. Limited. Did not compare with other hotels in the area. Will not stay again. Was not worth what wa paid. What a ripoff.

Very clean

Staff/amenities/

Room was very nice and very clean

yes

Stellar service! Excellent accommodations.

The staff on check in and out were super friendly and the room was s

The room was clean and tidy. Staff was pleasant. Front desk staff was very helpful

Clean and spacious room. Adequate and accessible psrkibg. Only negative front desk needed more help checking people in at 7pm

But paying for parking is a no no. Patrons should park for free.

Checked in quickly and no fuss, room clean and spacious for one night stop

Clean room and the staff was friendly

Located a couple of miles from IAD. Shuttle was prompt and quick. The female desk clerk was great, the male wasn’t so. Didn’t even acknowledge that customers were waiting to be helped. Hotel was clean, room was nice with a good layout though the room was showing age. Breakfast was standard hotel variety. I would stay here again.

Shuttle easy to find and on time

Pathetic Staff, Terrible Service!! I booked a King bed but I got 2 Queen without any heads up or apologies. To make things worse, my room had a broken toilet flush which kept making dripping and flushing noises all night long. The complaint to the reception fell on deaf ears. Lastly, the Girl on the reception in the morning shift was rude and declined my request for checking out an hour late without even listening to me completely. The cleaning staff kept knocking sharp at 12 pm and then again at 12:05 pm. Worst stay of my life by a stretch.

Very close to the airport. Very spacious room.

Cleanliness of rooms and bathroom, sitting area and coffee counter. Delicious waffles for breakfast and yummy coffee.

So nice

The property is just worn. The room was clean, beds comfortable. But the wood on the sink cabinet was worn off. The carpet faded and the couch looked old. It was clean, just needs an update. Or perhaps this is what the “Expedia rooms” look like

Great service and enjoyed my stay!

earlier so no wait

Service is great freindly staff nice and clean lobby breakfast is great

Breakfast

2. Restaurant / Bar closed 3, Unidentified object on the wall in my room, adjacent to the door 4. The water pressure in the shower was horrible. It literally dripped out I will not be returning

Quiet

Restaurant was closed and they said cook did not show for work two time on both stays and also elevator out of service on both stays on 10/3 and 10/25

…

Staff was great and room comfortable and clean. Thank you.

The food was good. Microwaves in the rooms to heat your leftover lunch and dinner would have been nice and convenient for all guests.

Our stay was excellent! The front desk staff, manager and shuttle bus operator were all professional, friendly and helpful!

No toothbrushes or combs or anything. I’m traveler that misses a connection without luggage. “Inventory management issues” may have stuff in room, may not. Front desk has nothing.

When we registered they paid attention to the TV more than us - young Indian staff didn’t know the times of breakfast, didn’t give us receipt and didn’t give us our room keys until we asked Many times we come down and the hot pot is empty and no tea bags Young staff gal filled up hot water pot with warm tap water and not the hot water from the big coffee dispenser Upon check out, young staff gal was raising her voice to customer - she sounded like she was irritated at him. Need better, kinder more attentive desk staff.

I thought this type of experience was largely in the past, and the Hyatt brand was compromised by this experience.

Room was okay. Waited 33" in the cold for shuttle with differing excuses. Upon arrival at hotel no one was at the desk to check us in for about 10" more. Amateur hour.

Elisha was so friendly and kind a total breath of fresh air. Thank you for your wonderful hospitality!

Didn't use the shuttle for a Hyatt I just thought it would have been a little bit of a nicer place and when I booked it it did not tell you that you had to pay for parking

The room was great and the staff were good. Check in/out was quick. Only complaints I have are that we did not get our 4am wake up call - luckily I had also set my personal alarm so we didn't miss our plane.

Airport shuttle sounded like it was going break down and we waited 45 minutes after it drive past us. Frustrating arrival but all was fine after that.

Clean and safe place. Pleasant staff. Shuttle service on time and helpful driver.

Hotel definitely about 5 miles. Not 1.5

Everything was nice except the car parking fee. Why on the earth there is a charge for a staying customer who drove for a weekend gateaway? I will never stay in this hotel chain or book from hotels.com until my parking fee has been returned. I will also share the bad experience with my collegues. It is not fair to charge parking fee for a staying customer.

Staff and management were friendly and helpful. Room was comfortable and clean.

Clean room, nice staff, I know exactly what I am getting.

I room was not cleane the blanket is too dirty

Property was nice but the a/c in the room was horrible didn’t keep the room cool and was shutting on off all night long and the bed was very uncomfortable need to better also with having the room ready for check in not waiting for it to be cleaned!!

Good

Beaten up one elevator down for several month ! Hyatt place used to be better

Only stayed for the night. Convenient for the airport stopover. Looked clean. Friendly staff. Thank you to the gentleman who gave us little breakfast bags as we had very early morning flight. One huge problem - have been charged 3 times by the hotel. Once for the room itself when booking, second for the deposit and when checking out we had a third charge, not sure for what. Still waiting for the hotel response.

Our room was clean and the bed comfortable. The Airport Shuttle ok but a bit uncomfortable. Breakfast was adequate.

Would stay here again.

Great hotel!

I would recommend it. Clean and comfortable. The front desk clerks were very friendly and professional. I’m sorry I don’t remember the tall girls name, she provided a lot of helpful information! Thank you.

Clean spacious room, friendly staff

Clean room and comfortable bed!

Air conditioning noise

Very clean hotel with a good complimentary breakfast.

Close to airport and other amenities.

Excellent experience.

Airport shuttle was handy

The front desk person was incredibly helpful and friendly, we really appreciated his service.

OK for price. Food expensive. Nice room.

Prompt airport shuttle, excellent room, very clean, front desk staff helpful.

The hotel was conveniently located to the Dulles airport and the shuttle service they provide was super helpful.

We are regular Hyatt customers. This Hyatt brand was not upto Hyatt standards. We paid $250 for a night expecting Hyatt standards. Rooms are outdated and definitely need renovation, breakfast was definitely NOT Hyatt standard. The receptionist when we checked in was great but the lady at checkout lacked proper etiquette.

Good location for the airport and convenient hotel shuttle to / from the airport . Room was comfortable .

Pleasent staff. Restaurant not open,but options in area that were walkable, or they would shuttle you to.

Airport shuttle from the hotel to the airport very good but if you need that they pick you up at the airport to go to the hotel… be prepared to wait long time.. this service is bad.. take a uber to go to the hotel..

Its an old hotel, clean . It is ok to spend

Not much

Clean an spacious room

Needing upgrade facility. No housekeeping routine. Staff very helpful when engaged. Transportation options good

The nicest things I can say is that the hotel is near the airport and that it is inexpensive. The elevator previously noted to be out of service is still out of service. There are no safes in the rooms and dining is limited. The free breakfast was passable. I would probably not stay here again

Nice!

were not informed during check in you needed a parking pass for your car. Someone on the elevator told us if we didn't have one we would be towed. We had a very early flight the next morning, that could have been disastrous if we were towed and missed two flights.

One recommendation would be to upgrade the blankets to better quality . Remaining all good

It was alright

Front desk staff was not there upon arrival. Bar and restaurant were not opened. No vending machines. I would choose elsewhere next time.

The bathroom is not good. The property seems old.

Nice reasonable hotel close to the airport.

Hotel check in clerk should be at the desk he was outside not answering hotel phone which made it difficult to schedule shuttle. I was not the only one to notice this.

While checking in, the staff in the counter didn’t mention anything about parking fee, so we had to spend 20+210.-=USD230.- to pay the towing fee

Perfect for an overnight before plane.

Very good option for accommodation with shuttle next to the airport.

Staff was very good - room was dated and needed refreshing

Overall, pretty good experience with no complaints. Considering the area, it was a good value. I definitely would consider this establishment for future accommodations.

Clean room

Everything was excellent except the black woman at the front desk. She was very rude and snappy. We felt that if we asked her a question she would snap at us.

Everything would have been perfect, except for the 'stale smell' in the room and the carpet. I made the mistake of taking off my shoes and got brown dirt on the bottom of my feet. Pretty gross.

Breakfast was good and hot . fairly good options . Good Wifi connection

Perfect location for late night check in and early morning flight out of Dulles.

Peaceful area.

Comfortable , close to IAD, options for simple food and drinks , staff pleasant.

First off, we were initially given room 515, and it was really not clean at all. It smelled awful, like there had been dogs bathing in there or something. We asked to change the room, and they did move us to another one, but the second room was just superficially clean. Everything was sticky—the door was sticky, the chairs were sticky, the sink was sticky. It was obvious they hadn’t properly cleaned the place. Then, when it came to the complimentary breakfast, there were no labels on the food at all. You had to guess whether something was beef or chicken or whatever it was, which was really inconvenient.

Reliable transportation to airport

Had a wonderful experience during my stay plus the complimentary airport shuttle was on time.

I stayed for a night and really enjoyed my stay. It was clean, quiet, and easy to find parking. The staff were great and checked me in and out smoothly. I bought a sandwich at night when I came in and it wasn’t good and didn’t eat it, the next morning I brought it to the front and the staff were really nice about refunding me. The buffet breakfast was nice. The only thing I would say is that they could consider touching up the wood paint on the furniture. The furniture itself is still in good condition but could use painting. I would stay again.

Yes

internet and tv were gone a few times

This place was so good

Staff was attentive, hotel modern and clean, had trouble with the shower, the mixing valve not working - only had cold or hot water. Also the windows in the room did not open for ventilation.

Clean room quiet area!

Wonderful, shuttle service, large facility with large rooms that are clean and have amenities. I appreciate it, especially after traveling for 22 hours!

Room was clean but very dated . Room was large with sofa sitting area. Mattress was a big sagging but a very quiet in room. Ok for a night before a flight out but would not want to stay longer. Breakfast was just ok. Shuttle was ok.

Good location, pretty busy and perhaps understaffed.

Amazing stay and comfortable beds.

Of stains

Clean, large room exactly what we wanted. Very useful free shuttle to Dulles.

Our stay was great.

Front desk team slow, appear to be untrained. Bar not well stocked. Elevator down.

Nice place to stay

Everything is good thank you

The location and access to the DMV are great.

Quality stay with excellent staff and shuttle service. Very helpful with anything we asked.

Convenient shuttle to airport. Good breakfast clean room

Very clean, quiet comfortable place. Nice front desk staff

But the hotel has no active restaurant, which is definitely a must to have.

Excellent value

Convenient

Very friendly staff, airport transportation, dining options with transportation.. need to remove or replace rugs .. clean rooms..

The staff was helpful and kind. We could not have had a successful event without them.

Good

Very good airport hotel. Comfortable, spacious rooms, free breakfast and ok leisure facilities. Good shuttle service and easy access to Metro.

Great staff, led by very friendly and helpful staff and accompanied by nice accommodations and area

Complaining about no hot water twice and the flashing light from smoke detector right in front of bed was keeping me awake. They didn’t clean the room. Nice shuttle service to airport.

Room was need update.

Good enough. Big room

Great first experience

Bed was very comfortable, breakfast great!

Anytime I visit my family in Virginia, I make sure I stay at the Hyatt Place Herndon Dulles East on Sayward Blvd. We absolutely love this hotel for it’s location, customer service, cleanliness, comfort and availability.

Very comfortable stay! Both staff members at the front desk were great to deal with upon check in and check out! Both were super friendly even though it was late in the night and early in the morning for our interactions. Comfortable stay for an overnight before heading to the airport. The park and fly package was great! The shuttle was convenient and prompt for departure and arrival. Very nice area/location with lots around!

Very basic and utilitarian hotel. I would not spend more than a day for connecting flights. Staff friendliness was B-, breakfast was a B-. Just ok

It was sufficient for my needs. The hostess was awesome and very engaging. The room was large. The snacks were grossly overpriced.

It was an average hotel that served the purpose. The breakfast area was clean and the location was close to the airport. The room was musty smelling but clean. Overall 3 of 5 stars. I stayed here twice in the last 3 months. Not a bad hotel but could be better.

My mom waited more than an hour for the staff to find her reservation. She had a fever, asked them to please do anything, she showed them the receipt of the hotel room I bought her. The manager showed up in pajamas and found the reservation right away. Mom woke up in the middle of the night with a cockroach on her forehead, went into the bathroom and found another in the sink.

It was very pleasant, they staff was amazing. Very pleased with tge service.

Room was fine. It was clean and everything was functional, except the hot water. There was no hot water and they wouldn’t fix it, nor did they have other rooms. Very disappointing.

No comment

NOT IDEAS

Went for breakfast and they started room service, while I got back they didn’t allow me to enter! Are you serious? When I got in they left half room cleaned no towel no bedsheet! Unbelievable

Excellent staff and customer service! Convenient shuttle to and from airport. Great restaurants and shooping within 5 miles. Thank you!

I liked the convenience and quiet area. Walking distance to nearby eateries and subway station and bus routes. Very clean and staff was very professional. Indoor pool.

We have stayed here before flying out of Dulles and have always been pleased with this hotel. However, the hotel has started changing $15 for parking, which used to be free! They claimed that the closeness to the airport makes it easy for people to leave their cars here without parking but they always gave you a parking decal anyway! I believe it’s bad policy.

I liked staying here. Comfortable stay, clean rooms, good breakfast served at the hotel.

Great

There is a shuttle that you call to pick up from the airport on arrival and then its return to the airport is every hour on the hour (you book a slot at the front desk). You can also book the shuttle to go to a nearby area to eat. Check in was quick and the member of staff was polite, kind and friendly. There was an issue with the room I was given (there was already people in it) but this was dealt with quickly on return to the front desk and I was given another room. There are 2 elevators but only 1 worked the time I was there (can’t say if this is the norm). It didn’t hinder the stay at all. There is a pool and gym on the ground floor but didn’t use these. In the lobby area there are a few things for sale - some drinks, potato chips etc. There was coffee in the lobby too. Although there were signs on all the floors for vending, I didn’t manage to find anything, only ice machines. The room I had (301) was a large size with a seating area, king size bed, coffee machine and fridge. The room was only serviced once during the stay but that was fine (apart from no coffee but guess you can ask at front desk) The breakfast was between 6-9.30/10am and had a meat choice, potatoes, eggs and other things like a waffle maker. Plenty to start the day with. The hotel was around 10 minute walk to the metro (innovation center) and I felt safe during the day walking there and back. Would stay here again

At hayat place hotel free breakfast free internet good customer service

The staff overall was friendly, some more than others. I booked a regular King room and was put in an older handicap accessible room. The room was kind of musty, the closet door was broken and couldn't slide closed. The bathroom light was very dim. The shower partition was too short and water got all over the bathroom while showering. The bed was comfortable enough. Lots of places to plug in, which was great. Very spacious room.

No issues

I have called the hotel to make changes in the reservation, they said they have taken care of it, when I arrived, they did not make the changes and refused to do it, they lied to me

Elevator requires repair has been out of service almost 30 days

Close to airport

I didn't spent much time in the hotel

I really enjoyed my stay. Excellent location and clean hotel. I had a problem with the room cleaning. Nobody cleaned for the first two days. Apparently, the prior guest in my room had requested it not to be cleaned. When I caught up with one of the cleaners, it was very difficult explaining to her that I wanted my room cleaned because she didn’t speak any English. This happened two days straight with the communication breakdown but we eventually got things sorted.

Why the parking fee? Greed! Make the process seamless. Build the parking fee into room rate...poor business practice to charge the parking fee at check-in.

We had a generally pleasant experience at Hyatt Place Herndon Dulles Airport East. The customer service was warm and welcoming, and check-in was quick and hassle-free. Our room was clean, modern, and very comfortable, with an updated bathroom and daily housekeeping that kept everything fresh. However, there were a couple of issues that impacted our stay. One of the elevators was out of service for most of our visit, which led to long waits and some inconvenience, especially during busy hours. More concerning was the indoor pool’s water temperature—it was extremely cold, to the point that my daughter became ill after swimming. This was disappointing, especially since the pool was a key reason we chose this hotel. Overall, the hotel offers good value and comfort, but I hope management addresses the elevator and pool temperature issues to improve the experience for future guests.

The room is more than expected. Restaurants are 5 minutes away.

Dislikes.- had to pay for parking, not near any food options. 5-10 min drive for anything.

Elisha was doing the work of 3 people so I give her credit. shuttle transport greatly appreciated

Good location. Clean and modern hotel. No one at the desk or lobby for checkin for about 10 minutes when I arrived. Very limited food options on site other than breakfast.

Coffee Machine not working

Very comfortable and the shuttle was great

nicely located near IAD Airport and easy access to transit (metro)

Excellent service, clean

Great location comfy bed great price

Didn't like the attitude for the front desk

Good customer service. I heard. The manager speaking people. On their language. Helping. To understand. Everything .

Staff appeared disinterested. Attention to breakfast buffet was poor.

Mostly good. One elevator was out of service so there was congestion during peak hours. I hadn’t noticed the parking fee. Otherwise very kind staff. Breakfast was good.