The Westin Washington Dulles Airport

Check in was quick and easy. All the staff I dealt with were friendly and helpful. Had lunch in the restaurant and service and food was great. Room was clean comfortable and quiet. Only issue we had was the card reader going in and out of the parking garage. Didn’t like my cards. Tried reprogramming them a couple of times but they just didn’t work. Staff was accommodating getting us in and out. Would definitely stay there again if we are in the area.

Superb

Nice quick stay between a missed layover.

Good

Exceptional

Not many amenities available for late arrivals.

What was most disappointing is that I booked two nights and was unable to use both of them due to travel. I could not get a refund for the second night and I arrived to late to fully enjoy the first night. Also paying for parking was very inconvenient.

Helpful staff. Clean rooms. Soft beds

Very good

Bed was absolutely so comfortable and hotel was convenient and shuttle was great and quick. Nothing all was great.

Bed was absolutely so comfortable and hotel was convenient and shuttle was great and quick. Nothing all was great.

I paid to stay at the property, so parking should have been included and should not have been charged separately. However, I was charged a self-parking fee, which I believe was applied in error. If the charge was intentional, then I strongly believe the hotel should reconsider this policy, as charging paying guests an additional fee for parking is unreasonable and detracts from the overall guest experience.

Superb

Clean

Great hotel, perfect location, no Wifi…

Exceptional

Exceptional

Pleasant

Convenient property to fly in or out of IAD. The trip was a little farther than I realized but the shuttle is great!

Convenient property to fly in or out of IAD. The trip was a little farther than I realized but the shuttle is great!

The room was clean. I was in an existential crisis and the staff were so nice and understanding and curators. I was a mess and they were so nice. I’m so thankful hit for only them but also the free transit to the airport/ shuttle service. The driver was so personable and relatable and cute. Glad i chose to stay there during a hard period of time

Passable

Comfortable and cozy

None

Good None

Exceptional

Superb

Nothing. Awesome place

Good

Unfortunately, my experience was negatively impacted due to an injury I sustained while entering the airport shuttle. The seatbelt latch appeared to be defective and exposed sharp metal, which caused a cut to the middle of my left hand. Since the incident, I have been experiencing substantial discomfort, including pain, numbness, and difficulty with flexibility in my hand and wrist area. I was extremely uncomfortable throughout the night due to the severity of the pain and irritation following the injury. I intend to seek medical attention once I arrive at my final destination. I wanted to formally bring this matter to your attention, as guest safety should remain a top priority and I believe this defect poses a risk to others as well.

Clean room

Very attentive staff. Very clean

Everything was nice.

Everything is so good thank you so much

Convenient and easy place to stay.

Great location, great staff, personable customer service.

Good place to stay at a reasonable price

Attempted to cancel trip in plenty of time due to my wife’s unexpected health issue. Received a form response with zero satisfaction. My lost revenue is another venues gain. Plenty of good options near the Dulles Airport.

Clean room helpful staff

Room facing parking lot. So much for loyalty.

The hotel is old in overall and maintenance is not up to the Westin grade. Based on my pass travel experience, Westin should be in the same level as Sheraton, but it is not this time.

The room was beautiful. Breakfast buffet was excellent. Only there for one night but it's definitely go back.

This was a nice property in many respects and nice staff. Clean, good breakfast buffet, free shuttle service to airport and local aviation museum. If we were staying more than one night, we would have requested another room. We were in 901. The issue we had in the room was the noisy refrigerator and toilet while trying to sleep. Both need to be replaced. The fridge would make loud noises when turning off, which happed several times during the night, and the toilet would run periodically as well. Water must be draining so that the tank needs to fill itself up. Needless to say, we did not get a good night’s sleep. Because of this fact, we had to give a lower rating despite the other excellent qualities of the property.

Yo volvería a este hotel sin pensarlo

Staffs are very helpful and friendly. Their shuttle service runs 24hrs. It’s very convenient for passenger who has an early boarding time.

Everything, was greatl!

Nice dinner. Shuttle was right on time.

Excellent hotel and staff.

The room itself was fine except for a very tired and pilled bedspread on one bed and a dirty robe in the bathroom. The toilet ran incessantly all night. This Westin isn’t as nice as it once was. It’s always been our go-to when flying in and out of Dulles. Might be time to make a change.

Very clean hotel, everyone at the front desk was extremely nice and very helpful. Staff at the bar and restaurant went above and beyond for us. Have a lot of gluten free options, will definitely come back.

Friendly staff, clean rooms.

Na

Clean room but property needs updating as rooms felt 10+ yrs old.

The airport shuttle worked well.

The bathroom was a bit tired and the hand held shower head was leaking and could do with repairing. Breakfast buffet was a great way to start the day and the staff there really friendly an accomodating.

Room was clean, bed was excellent. staff was available for late arrival.

The rooms were ckean..couple of stains in the hallway carpet. We were on the 8th floor. Peole that had room service left used utensils and glasses in the hall by their door and they were there all day. We left and were gone over i hours and they were still in the hall when we returned.

Great restaurant/bar!

Yes

Had a great stay. The room was clean, the staff are professional, and the airport shuttle is punctual.

Clean and convenient, provided free shuttle to airport

Staff, room and hotel restaurant

We only stayed one night but were very happy with this Westin Hotel. Beautiful lobby, quick check in and out. Nicely appointed, well-sized room. Frankly, what i expect from Westin.

So the room was OK, the bed was super soft but then they had four pillows and all pillows are so thick, we’re impossible to sleep on unless you want your neck at a 45° angle and also my wife is a stomach sleeper so she couldn’t use the pillow zero so we had a terrible night sleep again. The bed was super soft, but they totally missed it on the pillows. They should have with four pillows. They should have option for a couple of the pillows to be medium thickness and an option for one very slim then below for stomach sleepers, breakfast was just so so nothing special for breakfast.

All great

Amazing experience

Worst breakfast ever!

I can’t say enough good things about the Westin. Their prices were more than acceptable, the food was impeccable in the service was simply enjoyable from the time I arrive until the time I departed. I would stay there again without hesitation.

Didn’t get to hotel till 1:00am and they couldn’t grant me a late check out and hotel was not busy

The breakfast was nice with good options and friendly service.

All excellent.

Clean, great staff and convenient location to airport and silver line metro.

Friendly staff, large comfortable room, simplemeal at the bar for tired travelers. We are not used to such soft beds and voluminous pillows and prefer firmer beds. Shower in tub was a bit tricky, but that's often the case. Hand soap was appreciated. I find the bottles with plungers tiresome. Great, reliable, shuttle service to and from the airport. Elegant minimalist decor. Extra charge for wifi in room was a bit of a shock, but Mariott Bonvoy membership covers it.

Not clean

I arrived in the late afternoon and left very early in the morning. I did not have the breakfast. Everything else was great. Friendly staff. Room was great. Wound definitely stay again.

Great all phases of the hotel.

Wonderful room, comfortable bed, spotless bathroom!

Everything is fine, except the alarm clock was impossible to set. Fortunately , concierge services awakened upon request. Great service.

The room was good. I liked your gymnasium buffet was good.

This is a hidden gem - best beds of any hotel I can think of, courteous staff, good food, perfect (peaceful) location but with an airport shuttle you're 10 minutes from Dulles. Does NOT feel like an airport hotel. I stay here whenever I need to stay over near Dulles.

Dirty coffee cup left by our door when we checked in and went out to dinner and returned several hours later from dinner and only picked up during the night. Small point but it made clear no staff had been on the floor for hours. Otherwise fine.

Room was beautiful and staff, except in bar area, was great!

Staying at the Westin before my family flies will become a tradition

Unnecessary parking fees charge

Yes, Excellent customer service

Worth the money

The lobby was very nice but the hallways and room were old and in need of updating. The bed was good but not like other Westons I have stayed in.

The bed and pillows were the star. Shower was very good and towels. Otherwise room was average. Hotel in general dId not feel upscale. Alot of hallways had wall coverings removed with weird paìnted sections.

Calling the hotel to confirm our reservation and talking to the AI chatbot was a complete nightmare. I had to hang up. But the hotel experience (with real humans) was completely terrific.

The bathroom tub has mold growing. The sheer curtain has a large hole

Clean and comfortable, especially for an airport hotel. Pleasant staff.

Room and service is always top notch

Yea

I landed after midnight. The shuttle was on time, the staff checked me in easily, and I was able to quickly get some sleep.

Staff was extremely helpful and courteous

clean room. good barr/food. great shuttle service to airport.

Convenient shuttle

Airport shuttle was easy and convenient. Gym was excellent. Hotel is a bit rundown but it was clean. No complaints. Worked perfectly for a night's stay when my flight was cancelled.

The shuttle to the hotel was easy to find as we booked this hotel after a flight delay. The hotel had great eating options in their restaurant as we ate there for dinner and breakfast, Great place to stay comfortable beds big TV great bathroom Very clean

The room was beautiful and the view from the room window was excellent, the staff was very helpful and kind.

The staff were excellent

We were at the Westin for a special occasion and they treated us very well. We have stayed here many times and have always enjoyed it.

Didn’t use shuttle

I accidentally left my phone and charger in my room after I had been dropped off at the airport was when I discovered it luckily the staff was absolutely Stellar. The driver knew who to call they got in touch with housekeeping housekeeping got what I needed out of my room and down to the next driver I went to the shuttle stop to meet The next shuttle, which arrived in 30 minutes and was given a package with everything I needed that I had left in the room. I went back into the airport, uninterrupted and luckily taken care of by an excellent staff who cared for their customer.

The desk lamp had black smudges on the lampshades. The carpeting in the hallways appear old, worn down and outdated.

Just make sure to ask for your breakfast vouchers as Expedia includes up to two tickets per room but you won’t get them unless you ask.

The place was safe and the room spotless. Very customer oriented. E.g. they were worried that I would have transportation in my way back from DC and asked If I felt comfortable with the service.

Clean room and friendly staff

As I was arriving to the hotel early Sunday morning after a long flight, I decided to pay for an extra night and book the Friday night as well. Upon checking in I was told my room had been cancelled and they are keeping money $2500. When I asked why, the hotel said it was because I did not advise them I would be checking in late and as per their policy. I then showed them the email I received from the general manager saying to have a good stay and anything else, please let her know. So, I used the reply button provided and said I would be checking in late. The hotel then told me “we don’t check those emails” and I continue to fight hotels.com and then are not replying anymore. Thieves and a scam in my opinion.

Airport shuttle service was excellent, as was the front desk staff. Food service was somewhat inattentive, though not bad, and the food served was only ok. The breakfast buffet in particular was uninspired.

As a BONVOY member I thought breakfast was included, but it wasn’t. Otherwise hotel was good and the airport shuttle was convenient.

2. My room and overall facilities were good. 3. Staff was competent and very friendly. 4. The hotel provided great support for our high school reunion event. 5. Really appreciated free taxi support with free rides to the airport and Air and Space Museum at the airport.

Nice

Always a good stay.

Good hotel

.

This Weston was impeccable. The staff was attentive and friendly, and my stay was perfect. I’ll be back.

Good hotel

Went for a weekend girls trip although an event was taken place staff were friendly and location was great. Clean rooms and all staff were accommodating. I would definitely recommend this location.

great staff

Hot water was turned off from 9am - 5pm. Asked if they could comp the breakfast buffet for the inconvenience.

The hotel was very nice and room was beautiful, clean and quiet. But the check-in process was very slow. After getting off a long international flight, there was only one person helping a bus full of people checking in. We also had many large suitcases six in total and there was no one available to help us take our bags up to the room.

Convenient for Dulles Airport and Innovation Center metro. Quiet and easy to access location.

Staff was very helpful as we only stayed one night and parked our vehicle with them for about 10 days . Our shuttle drivers were great and got us to and from the airport in a very professional manner . Thanks for everything

The room was not available even though i did have a confirmation Number!

Convenient for Dulles airport.

Nice place , clean and Tidy

Definitely will stay again if ever in the area! Can’t say enough positive things about this place!

Staff were very nice and helpful

Very nice stay and we brought our dog and we were greeted graciously. We would stay here again.

Clean, super nice staff, free shuttle service to Dulles, comfy beds, great AC in room.

One elevator working. Air Con not working and after i had unpacked they came to follow it. They needed parts so they moved me to room across the hall. Iron in my room didn't work had to get another one.

Excellent staff reception. This makes a difference when checking in after a delayed flight.

Loved the quick check in and check out, staff was very efficient and polite

The specific room had a very loud AC unit that kept me up at night and the foyer light was flickering.

Good service

The staff was excellent the only thing they need to change is have coffee ready for 7am.

It was great!

A pleasant and convenient place for a stop- over

Great hotel

Comfortable, excellent place near the airport. I loved it!

Also, do not use the wifi here, you might be charged 12 per device without prior notification.

Very limited breakfast menu. $15 per day parking charge for guests is outrageous. Adds up to the cost of stay. Compare other hotels in the area first with the parking included.

A

If you are calling the shuttle bus after hours, prepare your self to wait. Just wait. And wait. The hotel is clean though.

We enjoyed the complimentary shuttle to and from the airport. The staff was very friendly including the bartender! We always pick the Westin if possible due to their comfy heavenly beds. Highly recommend!

It’s strictly average

Nice , clean and comfortable

Amazing

Paid for breakfast but they charged me anyways. Claimed that my booking did not include breakfast. Told me to contact Expedia while I’m in hurry to go to the airport.

Good hotel, comfortable rooms (note that there's a charge for parking).

Not so great

Carpets should be cleaned in hallways. Overall the Hotel is very nice

Great, fast check in. Just a quick stay so can’t comment on much else.

This was a very nice property and it suited all of my needs well.

Reception staff, shuttle drivers, restaurant staff helpful and kind. Food was excellent and room was comfortable and quiet. Bathrobe added a touch of luxury.

Great

The restaurant onsite was great. The staff were extremely helpful with transportation!

Very nice upscale hotel, the only down fall the air-conditioning didn't keep the room cool enough.

Not helpful staff

The room is equipped with everything I need

Great stay- friendly staff and very clean!

Great clean friendly hotel

We were treated very well by the staff. Very comfortable rooms

Lovely facility and staff

Everything went exactly as advertised.

Great shuttle service to and from airport. Friendly staff at hotel. I just wish there would have been some breakfast options for those of us with early flights— maybe a grab-and-go option.

It’s near the airport but out of the way of everything. Great food and drink onsite. Shuttle runs regularly. Clean rooms and premises. Professional and courteous staff. And the bed is really, really comfortable.

The gym is excellent

M

The guy who checked me in was great. Super efficient, friendly, and gave me a nice room that is relatively quiet with a view.

Why is my card charged an extra $97, in addition to the price I paid on Expedia? I would just like an explanation. I feel robbed by the hotel, not by Expedia, since when I arrived they asked me for a card for security, charged $127 and after several days they only charged $97 without explaining anything. I don't think it's fair since one assumes that one pays everything to Expedia.

Quiet location, Great staff.

Great place to stay when you have an early morning flight out of Dulles. Covered parking for leaving your car while on your trip.

I booked this hotel due to flight delays and the staff was very helpful and very accommodating. I would stay there again.

Good

Overnight stay b/c of flight delay and missing connection. Needed hotel with bar/restaurant near airport. Comfortable, had a hotel shuttle also very nice

Very nice and comfortable

Restaurant is under renovation so not nice but staff bent over backwards to provide excellent service! Front desk was incredibly helpful and responsive during snowstorm

We loved the bedding. They had an extra soft comforter that really kept the warm, I know it sounds silly, but after sleeping on a plane, a soft bed is the most important thing to us. Checking in and out was quick and easy and late check out is absolutely a godsend.

The Westin had the best costumer services, they were very kind to me and my son while we stayed. The Westin is under construction mostly on the first floor it was not noisy but the restaurant and dining area was as not a nice as it usually is. But the costumer services made up for it and the food was very good. I highly recommend the Westin because you don't get great costumer service anymore.

It’s ok

Construction activity lack of regular food service and elevator disrepair greatly diminished the experience at the hotel.

Easy stay close to airport. Have stayed many times. Would’ve been nice to know hotel was under construction. My room was missing shampoo dispenser and thermostat didn’t seem to work as room wouldn’t go cooler than 75. But for location and staff friendliness couldn’t be better

I could not cancel my reservation because I booked through Expedia, WiFi was not free, and people were smoking out front.

Despite the construction. The stay was great.

All was well

Check in lady was cold and rude. They said breakfast was at 6:30 and it wasn’t, it was 7 and I waited until 7 and had not opened and I had to leave. We often stay at Westins at this was unusual for me to experience the staff issue.

The AC fan did not stop running when I switched off the AC. It is a noisy fan.

Bar and restaurant

Terrible

Most comfortable bed ever

Good service and clean property

My breakfast was okay. On my first plate, I had eggs & meat. When I finished eating them, then I went back to the Buffet to get a bowl and put fruits into it. When I got back to my table, I was so surprised, my coffee, two glasses of orange juice and water with ice cubes were gone! The waiter must have thought I finished my breakfast, but I was not. He saw me and came to me. I said, I want coffee! I got it again….

Convenient to Dulles airport, quiet rooms with comfortable bedding and clean bathrooms. There was construction on the main floor so restaurant was closed. Shuttle service to airport was excellent!

Great stay once again. We have stayed here before and service is always great. Love the location and the convenience when we need to be near Dulles.

No microwaves in rooms and the hotel was a bit dated hotel

Fine - basic decent business type hotel -

Quiet very comfortable stay

Had a wonderful time the staff was very expectional. Only thing was our room had no air so it was very hot and stuffy and the elevator shut down due to a power outage. But overall everything was very good. Will be staying here again.

Stayed many times , excellent

There were four king size pillows on the king bed; they were all too lofty. I had to pull my puffy jacket out in order to sleep.

Property looks good, safe and quiet. Rooms are on not that big as expected surprising part is they will charge, internet, parking, water etc all extra charges also when I stay the air conditioning is not working properly we did not even sleep and we screwed up our entire day they simply said apologies for inconvenience. Really disappointed.

Staff were very helpful on info related to traveling through Dulles airport (TSA hours) and attentive. Check in was fast.

Great great hotel!

My stay was wonderful. I just wanted to get away for a night but stay locally. Never stayed at the Westin and wanted to try it out. Needless to say, I had a very peaceful and comfortable night at this hotel. Everything was great even the not breakfast (which was included in my hotel rate). Will definitely stay again!