Hyatt Regency Dulles International Airport

Always a great stay.

Good stay

Very comfortable stay. Free airport shuttle 24 hrs

Super

I liked everything, the room is clean and big and modern, the view was beautiful 10|10

Excellent staff. Way too pricy

A very noisy A/C unit. That seems to be the weakness of most North American hotels. Pleasant and helpful staff. Satisfactory breakfast choices.

A short stay. The room was very well appointed and comfortable. I did not use any of the hotel's amenities or dining options.

Staff were brilliant. Customer service excellent Rooms were a bit tired especially the bathroom but as a place to stay when travelling would highly recommend

NA Bad experience. The hotel would not share a receipt. Every other hotel chain provides one even when you book with booking.com. After four phone calls I do not have one yet.

This Hyatt is good for travelers. It is easy to get to and restaurants and shopping or close by. They have an airport shuttle that runs around the clock. You can leave your vehicle on site for a daily rate. Bed was comfortable, room had plenty of space, there is a restaurant and bar on site. We did have a minor issue with the television remote not working the tv, but with a quick online search we were able to re-pair the remote to it and enjoy a little entertainment.

I would say 4 star the room was clean staff was good but in the parking in the lift smells very bad specially some who have kids probably they don’t like it.

We headed to the airport early so they had a goodie bag for us. They were offering a buffet breakfast. Great location close to the airport. Shopping next door(big grocery, sports and clothes)and cafes for eating. Also very nice McDonald’s across from them. Paid parking while traveling and left car for 21 days at a discount. A little paint inside rooms.

Clean and comfortable. Was expecting...

Our room did not have a light in the sink area. Very difficult to do anything there after dark, even with the bathroom door open. Additionally we have very loud neighbors in the adjacent room. We had an early flight and absolutely needed to get some rest. Called the front desk and they did nothing about it.

This property very sober clean

Parking is horrible. There are so many cars parked without paid parking slip from hotel. But no parking for paid customers. O proper response from front desk. Frequent lift issues. Very tiny restroom. Totally very bad experience

Staff were very friendly! Very nice hotel with resort feel.

Room was clean and spacious; staff was helpful with organizing shuttle and my driver was very courteous and helpful with my luggage.

Very good

Very convenient property located near Dulles Airport. 24 hour shuttle service. Had dinner at the bar. Good food and Raul was wonderful! He made us feel so welcome!

The manager was of great help in ensuring erroneous charges were not applied to our billing and credited properly! I appreciated his willingness to take care the oversight as this does not always happen. “You are left to simply deal with it!! Great service!

Cruising stay here

the restaurant has decent food and a limited menu, but nothing wrong with that. The staff was outstanding, and the room was great. I recommend the hotal to any traveler

Great place great room, nice and big

Shower didn't work in my room. Told the front desk. He muttered "sorry", but that was it. Had to bathe from the tub filler.

Superb

Staff were incredibly friendly and helpful, and the hotel looks nice.

Staff were incredibly friendly and helpful, and the hotel looks nice.

Good place to stay

I stay for just one night, but I will definitely return. The room and facility were both excellent.

So, there is no parking here if there is a wedding and they make you park across the lot in a parking garage and charge you 16$ a night. Also, the elevator was broken, we were on the tenth floor ! We slept fine but the hotel is run down and they tried to make it nice but if you look carefully it’s old and gross- especially the bathroom. Don’t stay here! We have been to many hotels and this was the worse experience. - no free coffee or breakfast and the menu is very $$$$. Pool was also kind of gross.

Superb

El hotel es excelente para para tomar un vuelo desde el Aeropuerto de Dulles. Tiene un shuttle gratuito cada 30 minutos que te llevan hasta alla. Reservar lugar en recepcion. En el piso hay microondas oara calentar comida. La habitacion miy amplia, limpia y comoda. Cama muy comoda. Baño muy limpio

worst parking spots availability, worst system of grabbing a tag to keep in the car otherwise towed, lift broke some people stuck in the elevator, no iron box in the room for pressing cloths, overall very bad experience

Good hotel, conveniently located.

Very good stay.

I liked the convenience to the airport and using the exceptional shuttle service. I did not like that the electrical outlets were covered. I wanted to use my heating pad for my back but nowhere close to the bed to plug it in. I found one plug near the door and was able to plug my white noise machine into it.

I liked the convenience to the airport and using the exceptional shuttle service. I did not like that the electrical outlets were covered. I wanted to use my heating pad for my back but nowhere close to the bed to plug it in. I found one plug near the door and was able to plug my white noise machine into it.

Very good

The ease of getting the airport shuttle, even at midnight. Staff, including the restaurant were very helpful and on top of everything. Will be staying here on our next visit.

I have stayed recently at Hyatt Regency Dulles and Crowne Plaza Phoenix airport and was surprised how much these had declined from the upscale hotels that they were in the past. The bathroom in my room at the Hyatt had a 8 inch metal plate across the sliding door and it stuck out 4 inches into both the bedroom and bathroom. At one time, IMHO, the Hyatt was an upscale, elegant hotel in the same class as the Westin and only 1 step below the Four Seasons. Now it reminds me of the fast, clean, budget work hotels like Holiday Inn Express (IHG), Days Inn, Hampton Inn, Courtyard by Marriott, etc. I will not stay at these brands again but will look for Marriott, Hilton and Westin that are truly upper-midscale to upscale

Dark Rooms need more light fixtures. Dark paint, dark walls & carpet don't show dirt but is not fresh looking. Excessive HVAC noise in room.

The Colombian girl at breakfast restaurant was very nice, she helped and served us like we were her family.

The stay was smooth and creatived an easy transition for overnighting for my next destination. Thankful for the shuttle service.

Didn’t use the pool, the hotel had several parties, weddings which left no parking for residents and we had to pay for parking!

Good lawd, this hotel caught me completely by surprise. I assumed I grabbed a random affordable hotel for my night pre flight, turns out I was checking into a dang luxury/ fun/ delicious fair ground of adult entertainment. Even the gym in the morning was FAR above all expectations! Easily one the best hotels I’ve ever stayed in (my room view sucked lol) but that’s what I paid for. Other than that absolute perfection, staff, room, building, entertainment, food, atmosphere, etc…. PHENOMENAL!!! ❤️❤️🙌🙌🙌

Staff were helpful and kind.

Rooms were very clean

Excellent experience at the Hyatt Regency Dulles Airport. Everything from the customer service to the cleanliness of the hotel exceeded expectations. The lobby and common areas were beautiful and well kept, and the room was spotless and very relaxing after a long day of travel. The shuttle service to and from the airport was quick and reliable, which made the trip stress-free. Staff members were professional, attentive, and always willing to help. I’d absolutely recommend this hotel to anyone staying near Dulles Airport. The only drawback is the $16 a night parking.

Had a great stay at the Hyatt Regency Dulles Airport! The hotel was clean, modern, and very comfortable. The staff was friendly and welcoming from check-in to check-out, and the airport shuttle made traveling super convenient. The rooms were spacious, quiet, and well maintained, with comfortable beds and great amenities. The location was perfect for airport access while still being close to restaurants and other nearby spots. Overall, an excellent experience and I would definitely stay here again!

Only stayed overnight after an overseas trip but all went smoothly and the staff was helpful.

The parking situation and payment methodology is peculiar. It could definitely be simplified by just having it handled at check in rather than the separate app download process. Or, a parking fee would ideally be waived like similar hotels in the area.

Superb

I simply love this place and wouldn’t stay anywhere else when I’m in town and I’m here just about every week.

Very roomy, and clean loved the space. Also glad to see a bar on property lol after a long day! I was there for a SUBWAY meeting, I thought our INCLUDED breakfast was in the little breakfast area so I got a couple pieces of bacon, to snack on, went to get up and the lady was like oh, charge it to your room, I said I was there for meeting thought breakfast was included, she said no that was in the meeting room lol, so I spent $26 on literally 2 pieces of bacon and 4 potatoes! Clear signage would have been great!for buffet, but I should have asked! Also, waited at the bar for 10 minutes while the bartender was just chatting it up with three guys at end of bar showing pictures and never even acknowledged me, and then another lady waiting to pay !! Finally the customer said hey I think they want a drink. He comes over and is not even sorry. Just. You want a drink??? I said ya think…. But other Staff was great!

Very roomy, and clean loved the space. Also glad to see a bar on property lol after a long day! I was there for a SUBWAY meeting, I thought our INCLUDED breakfast was in the little breakfast area so I got a couple pieces of bacon, to snack on, went to get up and the lady was like oh, charge it to your room, I said I was there for meeting thought breakfast was included, she said no that was in the meeting room lol, so I spent $26 on literally 2 pieces of bacon and 4 potatoes! Clear signage would have been great!for buffet, but I should have asked! Also, waited at the bar for 10 minutes while the bartender was just chatting it up with three guys at end of bar showing pictures and never even acknowledged me, and then another lady waiting to pay !! Finally the customer said hey I think they want a drink. He comes over and is not even sorry. Just. You want a drink??? I said ya think…. But other Staff was great!

Rooms were clean staff excellent

Wish there was a clothing hook in the bathroom fur hangers. Easy parking!

Bathroom door was broken, would not slide. No proper area in bathroom to put products, no hand towel bar, no book in room of services or restaurants available in the building . Broken toilet paper holder. Worst room I have ever spent $350.00 a night for.

Bathroom door was broken, would not slide. No proper area in bathroom to put products, no hand towel bar, no book in room of services or restaurants available in the building . Broken toilet paper holder. Worst room I have ever spent $350.00 a night for.

Close to that airport; availability of shuttle

Stayed while waiting for a flight. The staff was helpful. The rooms were wonderful. Fitness center was nice, as was the pool. Left my truck there for 4 days and came back to it in the exact same shape I left it. 10/10 would stay again and feel safe leaving my vehicle.

perfect stay as always

Yes

Nice and clean

Room was spacious, well decorated and clean

Breakfast was not very good. Eggs were over cooked and they only had one type of bread for toast. Service was also slow and seemed confused because we had to repeat ourselves a couple types on what we wanted to order.

Way over priced for the accommodations provided. Room felt cramped with very small bathroom and tiny fridge. Mattress was extremely hard aching my back.

Meh. This hotel needs some real work, it's stuck in a 2001 time warp. Dated in many ways, including all the things that modern business travelers want/need: more room outlets, fast USB-C charging ports, less chunky room furniture/adaptability, hydration stations on each floor, a modern gym. Would never stay here again. Hyatt should look at the Hilton Canopy hotels as an example of how to get with the times.

We did not have breakfast here

Convenient to airport, shuttle, friendly staff.

Good

Everything was as expected, no negtive finds.

Air conditioning was very loud and the vent was broken so you could not aim the air. Staff nice location good.

Flawless

Yes

Nice room and friendly staff

Don't recommend for families based on prices for food etc. Bathroom small but clean. Downstairs dining person had an attitude

Great visit friendly staff great room

I loved my room it was spacious and comfortable

the elevators were all broken, trash in hallways

Spacious rooms, friendly staff, nice atmosphere, and almost everything you need is right there on -site.

Clean room

This hotel is very nice, convenience. Room is very spacious. Check in n out very easy n friendly. I would come back again.

Great

It was a good spot for a night and will consider it in the future.

Room was nice, but the bathroom was very dated. The beds were terrible. 3/5

Disappointed I was charged an overnight parking fee - it's my only negative feedback about our stay and why it earned a 4 star vs a 5. Everything else was great

Just stayed because we had an early flight. The room was very clean and great for the price.

Clean, safe, nice staff. All amenites ala carte such as brrakfast, parking. No clear signage to airport. Few room outlets.

Only stayed to swim before long flight have stayed many times

The breakfast buffet was excellent, fresh , and tasty. Beds were comfortable and fresh. No surprises and just good basic services.

NO HOT WATER IN THE SHOWER, PLENTY IN THE SINK.

Spacious room at such a location

The breakfast server Damaris was exceptional

Quick overnight to catch a flight out of Dulles. Took the stress out of the morning

Rude staff

just booked a Hotel at Washington IAD with Expedia . Expedia charged me for 1 night a listed amount. At the Hotel 1 hour later I opened up the same Hotel website with Expedia and now it the costs much less incl all Taxes. Rip off !! I chatted with an Expedia agent but he mentioned he can't do anything and I have to stick with the higher price. Not a great customer service from Expedia !!!

Building needs some upgrades. Elevators old

Prompt check-in. Very professional. Room was immaculate.

One person at desk Friday nite. Bed had slump in middle. Restaurant staff when ask a question in evening was not friendly. Room was clean. Shuttle service good

Clean and cozy!

Was give a conjoining room. There was 0 sound proofing and could hear every minor sound in my neighbors room until 4 in the morning. They were not being extraordinarily loud but it was as though there wasn’t a wall between us. Stayed there so I could sleep before an early flight instead of driving in the morning. Horrible experience and would not go back.

Clean room, staff was amazing

The bathroom floor was dirty. There were some stains on some of the towels (which were very basic towels btw— not very soft, certainly not high end.) the bathroom ceiling showed wear and tear with sloppy attempts to fix it.

Bar was wonderful and the marines are 🔥

All was fine but when I arrived they charged me about $50 more than the Hotels.com quote

Waiting up to 20 minutes just to get on an elevator is completely unacceptable, especially for a hotel of this size. To make matters worse, the one remaining guest elevator eventually became inoperable as well. Guests were stuck inside and had to pry the doors open to get out. This created a very frustrating and concerning experience for everyone staying at the hotel. Proper communication and maintenance of essential amenities like elevators should be a priority.

Everything was great about the room and the amenities. Only reason for the 4* was due to the main elevator not working and we had to use a maintenance elevator which was

The biggest issue was that 2 of the main elevators weren't working the entire weekend. The competition ran on a very sharp time schedule, so having an unknown amount of time to get up/down to the room (sometimes having to wait over 10min for an elevator) was especially stressful. We had to use the service elevator as a 2nd option to the 1 working main elevator, but even that backed up the entire weekend. There were often about 12 people in the elevator, which exceeded the recommended load and was a bit worrisome. For the room, the fridge was warm when we arrived. The maintenance person checked it, & it got coolish(?) by the 3rd day, but I wouldn't have trusted any food in there that would've been risky to eat if not refrigerated. Our room also was extremely warm on arrival, the hallway and lobby were cooler. Maintenance checked inside the unit and tested the air coming out and it was working by the time he left. Before the check though, we had it turned down to 63° for hours and it was still about 72° in the room. Once they checked things, it worked fine. The phone handset never worked, only speaker so we couldn't call front desk, had to ride the 10min elevator.

Very clean room and friendly staff. Will be back again.

I didn't use them at all

The room was excellent and the staff was good. .. Two of the guest elevators were not working well and that probably will be solved soon,

The building systems were unreliable. Hallways and the lobby were cold due to heating failures. Hot water service went out during the day. Elevator service was limited. Only one passenger elevator worked. Guests were directed to use a service elevator. Room condition was unacceptable at arrival. The toilet seat had urine stains. The toilet also shook violently when used. It appeared improperly installed. Several guest systems did not work. The television hotel information system would not connect. The room phone presets failed. Dialing “0” for the front desk produced no answer. Staff conduct was inconsistent. The front desk interaction was rude. Housekeeping staff yelled in the hallways. Breakfast staff were pushy toward guests. Breakfast service had operational problems. Buffet food was difficult to access. Some items were not kept warm. Overall the property showed failures in maintenance, cleanliness, guest systems, and service quality. These issues affected basic comfort during the stay.

We stayed here on a short layover. Room was clean, the staff was great, and they were able to shuttle us to the airport at 2:30 AM. I would highly recommend!

Reliable shuttle to airport

That hotel has a problem with their elevators every year that we go there it does make everything harder. It is so inconvenient and the Cher they have us using the staff elevator as well. They need to get their stuff together.

Great place to stay

Great place closer to airport. Shuttle every 30 minutes

Convenient to the airport with free shuttle. Clean, comfortable rooms. Helpful staff. Was only there for 2 separate one night stays, but it was very pleasant.

Clean room, excellent customer service

Fantastic

Huuuuuuge room

Room and service was great . Only problem was elevators out of service .

Clean rooms, great staff, great service !!!

The shower had no hot water!! Was almost cold!!

Nice room for quick overnighter with Dulles travel.

Nice room pleasant staff

The room was clean and the bed was very comfortable. The room had a slight smell of strong cleaning products. The desk staff were professional and competent. Dinner in the hotel restaurant was quite good.

Very clean room

Booked the hotel at 12:02am from the airport. The staff with no questions asked shuttled us to the hotel. Great service. The room was huge and clean. Beds and pillows very comfortable. Had 5 hrs of sleep and hotel shuttled us back to the airport very early. The shuttle was on time. If you are needing a hotel beer the airport I highly recommend.

The room was super comfortable and clean. The staff was very polite and helpful!

Very nice room, great location.

Pillows were hair thin, faucet moved around in the counter, air was so dry my lips are chapped, toilet is something you'd see in locker room, they charge $3 if you take the water bottle. Oh yeah this was for $450 a night. Shower was nice tho

All great

Clean rooms and hotel

Excellent hotel. Friendly staff. Clean and quiet hotel.

Great room and location. Friendly staff. Shuttles every 30 minutes to/from airport.

Room was clean and had plenty of space. We had our golden retriever so we had to pay an extra fee but it was worth it. Parking is an extra fee and the hotel is in the middle of a small town. Not sure why we had to pay. I miss the days of free parking. Breakfast was fine but expensive.

It needs microwave on room

Petit déjeuner $35 par personne très cher pour la qualité

Rooms were spacious and clean.

Room spacious, nicely arranged, clean and very comfortable. Staff was very helpful.

Excellent staff Fantastic hotel

Yes

Nice amenities. Enjoyed

Nice place

There was no hot water in the shower.

Room clean & spacious. Staff very polite & helpful

Booked due to a cancelled flight. Pickup and drop off every 30 mins was very convenient.

The place was immaculate. Very quiet. Couldnt ask for nicer staff.

Perfect place to stay and great location close to stores, Whole Foods and Paris Baguette Bakery. Shower pressure the best and hot water woohoo! Novelist room with sitting area. Just prefect.

Everything was great

Very attentive and friendly staff. The buffet breakfast was very good. Airport shuttle was great.

Spotless room with lovely view of airport and mountains. Room was very cold however. Parking app did not work necessitating two trips in and out in freezing cold to check in. Check in staff not very welcoming. Delicious food at the restaurant and good service there.

Great service

The staff and burger from restaurant

Great

Bed was very comfortable. Shuttle was nice as well. Workers were very friendly

All was well. Snowed in so surprised they closed the kitchen for several hours and there was NO WHERE ELSE to eat, but they were clearly short staffed. There was one bartender taking care of everything all afternoon/evening. He was a rock star!! Coffee before 6:30 would have been nice too as we had to leave at 5am. Just the little things make such a big impact!

Very nice, staff exceptional.

Clean

Clean room

Convenient location and clean room.

Clean room and good food

The front desk staff and shuttle drivers were so helpful!

Nice hotel, room is nice with lots of space. My only issue is that the hotel doesn't have a coffee/tea/water counter or area where one can go to get their drinks when the restaurant is closed. They definitely should have this.

The room was quite clean and comfortable. I had a very good night's rest and a great stay.

Staff was unpleasant at front desk and floor was very loud a group of young adults were staying at property this weekend.

Breakfast was delicious

I didn’t have food

Clean room

The hotel is dirty. Lack of basic up keeping.

Large corner room divided by large flat screen television which turns either way to bed or couch with table nice king size bed with desk and dresser. The comforter was not plush but the pillows were so i needed to add a blanket which i found in the extra linen for couch

Very nice room, clean, spacious. Easy shuttle to the airport. Would definitely stay again!

STAY HERE!!!!!! Not a small, little motel/hotel. They have a bar, food and the rooms are nice. Couch, giant tv (rotates from bed to couch). Bathroom is clean.

Yes the room as clean and nice

Yes, all exceptional!

Good shuttle service

good restaurant customer service.

Great hotel for our conference.

I cancelled the reservation within 10 mins of realizing it was the wrong airport and they wouldn’t give me a revund

Fair distance from the airport. Shuttle service is unreliable. Had to uber

Clean staff

Yes

It was an comfortable bed

Clean and accommodating.

Very good

Very big and clean room

I didn't have breakfast.

The staff who served breakfast at the restaurant were very kind, professional and accommodating. Thank you.

Perfect property, friendly staff

.

I did not eat breakfast.

Room was spotless as usual.

Room was what I would consider clean staff was pleasant on check-in the person a little bit later that night was a little curt but she was still polite and professional she was dealing with a wedding reception

Room was spotless and staff was kind, helpful, and professional

We enjoyed watching the sunset from our room, and the desk clerk was very helpful.

Very nice, clean room and courteous staff! I would definitely recommend this hotel to anyone who was traveling out of dolla's airport.

we love this place!!

Just remote and functional

The reception staff (a man) was rude and curt when I called two days prior to checking, and the woman at reception was void of a smile, pleasantries when I checked. So it isn't one person who needs a refresher on customer service. Also, the charge for open, outdoor parking is $15, which I was unaware of until I drove into the lot. $15 for what?

Great stay !!!

Great room layout. Bar/restaurant very nice.

Everything about this hotel was AWESOME! The proximity to airport, you can see the landing stip from my room. The rates are incredible as well. Rooms are immaculately clean & spacious. Will stay there every time we fly out of Dulles.

The hotel shuttle made everything easier, flawless check in/check out and very comfortable room. It was short and sweet!

Easy to get to airport and there is a puck up bus too

Good and clean room

Room spotless

The room was great. Jenny at the front desk was outstanding!

Everything great Room ver spacious and clean

Water pressure in room was not very good. Elevator calling down button on 10th floor was not functioning.

Friendly front desk staff. Spotless, spacious room. Comfortable mattress and pillows.

Very nice room and hotel

Hear was not very efficient.

At the time of checkin they charge me $50 bcoz if we break something ..but when I check in room bottom of TV stand was so dirty infact chips were lying underneath & nobody cares to have a look & clean also..Yet from my end nothing was destroyed still I haven’t got my $50 back really I didn’t enjoy stay

Very clean room.

Had a very nice stay. Room was very clean and the bed was very comfy

Clean and cozy room

Everything was smooth, I like the shuttle.I like the attitude of the people there was very high standard.Thank you very much .

Everything perfect

the only thing I missed this time was regular coffee pods at the room and cups one available and only decaf pods

My only major complaint is the the toilet paper holders were both completely falling apart. Everything else was in good shape.

Clean room, Airport shuttle

Good alverall

Very quiet, easy to relax and unwind! Conveniently located by Dulles!

Everything perfect!

I found plastic bottle of wrapper and an acrylic nail in my room…. Also my sheets had stains on them. Never again.

Shuttle was right on time with friendly driver. Receptionist was friendly and knowledgeable

Beautiful hotel

Jose at the front desk was great, he quickly registered us, he was helping and kind.

The people that works there is so nice and helpful. The property is clean and nice very comfortable and the pool is great I will be back to this place for sure with my family

.

The indoor pool was the best

If you would like to reach out to me, I absolutely won’t mind speaking about the issues that I had occurred while we were there. I actually reached out Tuesday this week and spoke to your concierge, and I let her know everything that had happened and transpired and did not appreciate how they made me feel very uncomfortable and extremely judged. We definitely did not receive the treatment like every guest coming in there. I will absolutely not stay with this whole cow chain ever again especially when I was bringing to attention the things over the phone just didn’t seem like they were taking into consideration at all from a dirty room to an empty body wash bottle in the shower that was noticeably empty to the floor, moisture in the flooring of our room or when you took off your shoes it was wet the inconvenience of having to be put on the second floor even though you requested to be put on the first floor because of your service dog, but then you were told that they would like to put you on the first floor, but they’re not gonna move this wedding party so they’re gonna have to put us on the second floor, which I didn’t mind but I was there for a very high-end wedding as well treatment was absolutely asinine considering what wedding this was on top of that. I also want to address the parking I was there almost 3 to 4 nights. I was advised one of the nights to park in the garage which was a far walk and the lighting on the pathway is completely out. No easy entry I can go on

Yes

Everything on par with what you’d expect from a Hyatt Regency property.

We were thankful for their early check-in option as we landed in a red-eye flight. My only complaints are 1) the lack of air ventilation in the bathroom but since the weather was very dry it all balanced out; and 2) the slow flow of the water tap. The hotel description says they have baby crib but actually there’s only pack-and-play. We were able to make it with our 4-month-old since we only stayed for one night.

Check-in was easy. Room spacious and clean as could be. Nice meal in the restaurant

Recommend supply pen/pencil paper note pads for guests you all charge substantial about to stay , disappointing.

every aspect was excellant

Excellent

The concierge was amazing

The lady who checked us in was wonderful! We were completely wiped out from a traveling 5,000 miles and she was happy, kind, efficient, and a pleasure to work with.

Good enough facilities but the property gives off the ambiance of having seen better times.

The hotel room was very comfortable, cozy, and clean. The lounging and work space was ideal. The rotating tv allowed for optimal viewing while lying in bed and while sitting at desk. The staff was amazing.

Trying to reach an actual person at our hotel to ask about the shuttle was impossible. No local phone # is provided on the web, and all you get is an automated line that did not answer our questions correctly. It provided a hotel # for Dallas 1st, then one for DC Capital Hill. We were trying to reach the Dulles Regency. We ended up taking a taxi. The front desk was very nice offering a high room and compt a late check out of 3pm. Being it was a Sunday it was very quiet and not much option for food.

The room was colder than I wanted it to be. I tried to adjust the A/C but was unsuccessful. Also, the people in the room next to me on my left-side were loud talking. I mentioned this to the front desk employee. I also asked for a copy of my bill from front desk and was not given it to me.

Very nice and quite place near airport

All was good. 😊

Close to IAD. Very clean. Great service from Rosa in the dining room at breakfast!

Friendly staff and very accommodating

Very nice view

The hotel was clean, very nice and quiet. The shuttle easily took me to the airport. It runs on a half hour time schedule and you should come at least 5-10 minutes ahead to guarantee that you will make it to the shuttle.

Wonderful stay. Easy parking. Good breskfast. Tried to rebook a room for another stay and were tild all booking has to be online. We could.not book through front desk.

Safe and clean

Rooms are very Spacious and comfortable!

Clean. Shops.

Parking was crazy.

Good service

The hotel was clean, but it was definitely showing its age. For being a Hyatt Regency I expected better quality.

It was ok

Clean room

Check in very fast and smooth. Friendly staff.

Cleanliness

It is over a week now since I checked out they did refund the security deposit in total of $300 and they hung up the the phone on me when I try to call & reach them out.

Lovely pool and nice area outside for sitting in

Great stay, large comfortable rooms. We left our car here for a week and took the shuttle to the airport. We wound up booking another night when we returned from our trip.

It was a great overnight stay near the airport. Everyone was very helpful

Front desk check-in was great. Restaurant took a long time to take my order, but they did just open. Food was really good. Bed was great nice and clean.

Hotel is clean and it is very quiet.

Ok

Very nice!

Staff was nice and room was clean.

Perfect

Busted up hotel, loud construction at most times, and the toilet bowl water is so high whenever you sit down your manly parts take a dip into the toilet water.

The place was ok, not terrible but expected much more being a Hyatt Regency. The property is under renovation, therefore the noise in the lobby and restaurant area is really bad in the morning. The food was just average, and the service was just ok. We were tired and jet lagged, therefore the place worked.

We took the shuttle to and from the hotel as we had an overnight layover. The shuttle drivers were friendly and efficient getting everyone loaded and unloaded. Check in went well and we were in our room very quickly.

Very nice staff - friendly and warm, very convenient location to airport

Hidden $15 charge for parking-- hope you can walk to wherever you're going. Restaurant expensive and food is super salty. Pool is strictly adequate. Staff rude and pushy. WiFi is unusable for anything except web browsing; good luck trying to download anything for your kids to watch on the plane or actually get work done. Even the sound on the TV gets out of sync. Will never stay here again.

Comfortable bed and space with clean bathroom and large windows

Nice

Hotel is very clean, convenient, and well maintained

In spite of ongoing lobby renovations, the atmosphere was pleasant and inviting. The bar and restaurant staff was friendly and attentive. Enjoyed the service and the attention to detail. The room was great (comfortable and quiet).

Excellent

Good

Great

Liked that it was within walking distance to a subway stop

Beautiful place! You pay for everything !

The woman at the front desk was not very friendly when us checking in. She was also difficult to understand. We were a little surprised when she told us we would be charged $15.00 per day for parking. But a very kind man behind the counter interrupted her and said there was no charge for our single night parking.

This was an overnight after a long flight. Near the airport and easy access to the road home (our car had been parked there during our trip).

This Hyatt location was very convenient to Dulles and 66. The property was looks newly renovated or is just upkept really well! I will chose this Hyatt location again as it felt safe and was super clean!

Only an overnight stay but the hotel was a wonderful modern property, check-in was seamless. Hotel shuttle to and from the hotel was excellent. Hotel was located about 10 minutes away from the airport.

Na

Check in process was quick. I was unable to use the hotel rooms phone to contact the front desk so whenever I needed anything I had to go downstairs which was only a small inconvenience. Otherwise all of my needs were attended to. Breakfast was great with many options. The building itself is under renovations due to upgrading their Lobby restaurant and such so I was unable to use the pool or the jacuzzi which would have been good for some stress relief before going to the airport but again, a small inconvenience. Airport shuttle was quick and painless and I got home safely with no complaints.

This hotel was phenomenal. The parking lot had some sort of emergent work being done, so you couldn’t park in the well lit area out front, but I am sure this will be resolved quickly.

Excellent

I only stayed because of a delayed flight and was at the Hyatt for about 8 hours to sleep. It was very convenient to have the free Dulles shuttle. The room was very nice and clean and the bed was very comfortable.

Its near the airport. The room floor was dirty and no microwave in the room for a big Hotel like that.

Nice spot for a travel issue at Dulles. Bed was A++++

My comforter was dirty, and had a blood stain on it. The springs on half the bed were shot. It was very loud until 2am. I had to get up at 5:30am. It was unfortunate, I liked the room layout, and the room services was good and fast.

DO NOT BOOK IF YOU NEED A RIDE FROM THE AIRPORT after hours- difficult to communicate with arrangements. It took a very long time- Marriott and Hilton rides came and went 3 x while we were waiting. Before midnight the shuttle runs every 1/2 hour.

Great overall. Very clean. Would be great for a family with a child- two separate spaces inside the room. Has streaming on the tv!

Fantastic hotel close the airport, free shuttle

Servers did not know what they were doing and it took forever to get our ‘so-so’ meal

We waited almost an hour for the shuttle, called the hotel multiple times (no answer on half the calls), and arrived only to be told that there were no rooms.

The location is the best. Reston Town center has great shopping and restaurants.

Hotel was under major internal constructio. Gym, pool and hot tub were not available.

We missed breakfast the next morning from over sleeping and they kindly made us a to go box from the morning buffet which had closed 20 minutes before we made it down stairs. The kindness of the staff and willingness to help us out, made being stranded in Dulles not as bad. Thank you Hyatt!!!

Very helpful staff and nice property

But all good

Thank you

Hotel was clean. Staff was friendly. We booked the hotel specifically for a pool however, the pool was under construction, which was not made known to us prior to booking or even when we got to the hotel. we had to pay $15 per day park. OK I get that however there were limited spaces. Three days into our stay there was a large group of people that arrived and we had to take 11 floors by stairs to get to our room one night!

Poor service and rude staff

No pool

As advertised. Nice hotel

The property was old and over Price, construction and pool was not available. Breakfast was not up to part for me

The room was not up to standard for cleanliness. There were crumbs on the couch, a clearly-used washcloth left in the bathroom, and the only soap provided was an already-opened bar. No complimentary water at check-in and none in the room unless you count the $9 bottle of Fiji. Only two towels were provided for two guests staying two nights. To top it off, when I tried to shower before bed at 10:00, the water was completely turned off and didn’t come back on until morning. I had read about construction issues in reviews, so I specifically called ahead to confirm that the restaurant and bar were fully operational—was assured they were, and even received a confirmation email with hours so I could plan meals accordingly. When I went down during lunch, I was told there was no service due to construction. The solution? I was handed a few unhealthy takeout menus and given a tuna sandwich. No soda, even though I asked. That’s how a $400+ stay gets resolved? With a $10 sandwich? Then, the fire alarm went off in the middle of the night, so sleep was shot. The next morning, I was delayed a full 10 minutes trying to get to an event because the hotel shuttles were blocking the entrance and wouldn’t move to let cars pass. At least until the construction is finished and service catches up to the price point, I’d strongly recommend booking elsewhere.

Just flew in from London and have a layover here. So comfy. Wish I booked another night!

Tv broken, bar under renovation, water turned off at 10, asked for blanket for pull out bed they gave us robes

The telephone for shuttle pickup never answered. There was no running water in the room. I want a refund.

A welcome reprieve from a 7-hour delay at Dulles. Staff was super friendly, room was very comfortable, and the food was excellent. Very grateful to have found this property!

Ok

Nice room layout, well appointed and good space

Rooms are very large and nice! Great breakfast and area for lounging. Great location. Only complaint was that no one told us in advance that the pool was under construction and one of the reasons I selected the hotel was for the pool.

It was fine for an airport hotel. Hotel under construction. Breakfast was bad. No rest open when I arrived

The room is specious and comfortable. Perfect for what we need.

The room was great however there was bugers inside the restroom behind the door.

Bed is not comfortable and charger by bed doesn’t work

The staff was polite and the room was very clean.

Nice place to stay

Well located, ample room for good price, efficient shuttle service to airport

Everything was great