Home2 Suites by Hilton Denver Highlands Ranch

Breakfast was a mess! The food was not good. The oatmeal was water with uncooked oats. The tables and counters we covered in food and dishes. I chose this hotel for the breakfast and was completely disappointed.

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Filthy room. When I complained they sent a maid up who brought me new towels and did a turn down. Still hair that wasn’t ours and everywhere. Totally gross. Room temp didn’t work, went die. To 45 degrees instead of up, making it ice cold. Never will I ever stay at a home2suite again.

We didn’t get the room we originally booked, our room was dirty when we got it, there was feces on the bathroom wall and on shower wall.

The room was clean and roomy and the staff were all very friendly. Really had only one complaint. The breakfast set-up was too tight and not roomy enough. Also, the equipment/method used for retrieving our hot food was awkward and difficult to get into. Lifting up the glass doors to go under is not condusive to anyone, let alone an older person. We struggled not to 'spill' food on the counter and watched as many others did the same thing no matter what their age. It is a waste of food and very messy. But, we did like the variety of foods each day as we stayed several days. Also, the glass dishes are a nice touch.

Great stay. Clean and quiet. Highly recommend if you are going to stay in Highlands Ranch!

I enjoyed it all!

Everything was fine, thought the room temperature was a little on the cool side.

The bathroom doors need improvement. They are a sliding door and they do not close completely and do not lock.

Excellent

We did not stay here because the swimming pool was out of order. They said they would refund us in full but somehow between the both of you, we got cheated out of our money. We did not stay here.

The staff was great. It was a comfortable stay.

Room was great, Breakfast was poor, staff was helpful!

the hotel was great but $5 for a regular bottle of water made me feel like I was at the airport. I stay in lots of hotels and I thought this price was a bit excessive. my primary gripe.

The waffle was good.

Lovely hotel. Will definitely stay here again.

Clean and friendly staff No complaints

The room was clean, but one of the pocket doors into the bathroom would not stay closed. The pool was closed for maintenance.

Everything was great except my room was next to a noisier part near the lobby and ice machine. Other than that it was good!

The breakfast was decent compared to other places. The pillows were ok. Everything else was ok and modern enough. layout of room. I was behind the elevator and had noises on and off all night. I thought someone kept knocking on my door. I think the bedside tables need to be bigger. Wish you had showers only vs tub/shower combo.

Very nice staff, perfect location if you’re visiting someone at UC Health Hospital with lots of restaurants within walking distance. Room was comfortable and nice layout with privacy curtain if the sofa bed is being used. Nicely equipped kitchenette, but some of the glasses and dish wear weren’t clean. I did not use the pool or exercise facilities.

Enjoy the kitchen amenities in the room, the spacious size of the room.

Yes to pets . And great food

Breakfast was good, though it took staff ages to get things setup and working and even then they'd forget something and would have to be asked to fix or restock the machines. And the room was quite sizeable. Room had really thin walls so you could hear anyone walking down the hall, whispered conversations from rooms on either side or above it and people outside the front of the hotel getting into their cars talking. Additionally, the pool was out of service for over half our stay and we had been excited to use it during though there was no mention of this prior to our arrival.

Great with my dog

Closed and there was construction at 7 am.

Typical home 2suites, rooms are spacious

All good

Home2 is one of my favorite brands. When my car broke down and I needed a room close to the service center, they did not disappoint! Christian made check in a breeze. Hadyn and Sera were very helpful in making sure I had everything I needed the next morning. They graciously extended my checkout by one hour when I hadn’t heard back from the service center. The staff at this Home2 gave me some peaceful moments during a very stressful night. The room was in pristine condition. All the dishes were present and clean. The sheets had a bit of static, but it didn’t affect my sleep or enjoyment of the room. I would highly recommend this location to anyone!

The room was a lot nicer than I expected.

Comfy beds

Staff were super attentive and very nice. Room was clean and had everything we needed for our stay.

Could have used a little more information on how to access local channels on television. Remote did not seem to work consistently.

Professional and beautiful and clean

Yes

Staff was great. Room was clean and appreciate the kitchenette. Shower was not great, poor pressure. I liked the mattress and pillows, my husband did not. The bed was too low.

Staff was nice. Room was huge and had everything we needed

Staff was very helpful and Courteous

Excellent!

The front desk service was horrible, from checking in to calling multiple times asking for a sheet and blanket for the pull out sofa bed.. didn’t receive a sheet or blanket for the bed in the end. Won’t be staying at this specific hotel again.

Room was clean The hall floor were dirty carpet stains

Loved my room, it was quiet, light filled, warm, and welcoming. The lobby and breakfast area were very pleasant; nice colors, patterns, and lighting. It was an easy place to stay with my dog.

The room floor was dirty it looked like someone had thrown up all over the floor and no one cleaned it up. The sofa was disgusting it had spots all over it and needed cleaned badly. the ottoman was ready to be thrown out it had big spots of the upholstery had worn spots that were coming off. Shortly after we checked in a housekeeper unlocked and opened our door and just walked in. No knock or anything. The breakfast was cold the eggs were cold the ham was cold the hash browns were cold, and the French toast was cold. The cranberry juice was pink colored water.

Nothing! Couldn't even check in because they wouldn't accept cash AT ALL!

Room was great and staff was amazing especially given that it was over Christmas. Would definitely stay here again

Great breakfast, comfy beds, nice room.

Overall, the stay was ok. The ONE problem that I had was that the REFRIDGERATOR quit working... It somehow turned itself off... And I didn't find out until I got up to leave (early and unexpectedly) at 0330 on December 29 when I left a day early...

Room was perfect, great location, restaurants within walking distance

Beds were “fine” - not great, but not saggy. Housekeeping only did a refresh every other day. Since we were there for Christmas, we also don’t get a room refresh that day (which makes sense!), but we needed up with one room refresh on a 5 night stay.

The room was wonderful but the couch shabby. We were pleased to learn they were replacing all their furniture. Everything else, just fine. The breakfast biscuits were delicious. Some breakfast items were a bit overcooked.

Front desk persons very nice

Front desk persons very nice

Clean and spacious room, kitchen area with everything you need..

Great location!! Staff was great!! Everything was great no bad feedback!

Clean, comfortable bed, convenient location. Breakfast better than most.

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Room has all the things you need. Full refrigerator, sink, dishwasher and plates plus glasses and silverware. Lots of counter space and roomy. TV had closed caption and easy to use guide. Soft close toilet as well. All the things we have at home. Very nice staff and place to stay. Will be using them again when we're in Denver area.

Night staff not very welcoming upon arrival. Very disinterested.

OK, nothing special. Fried eggs were different Maintenance ? Wall lamp shade next to bed broken at check-in.

Staffs were great only gave it 4 stars due to brown water coming out of handheld shower, it was really gross

Location

Room was clean and staff was friendly and helpful.

Cook/breakfast attendant was amazing. Give that gentleman a raise!!

Ehhh bathroom door was broken, hard to open and close. Not enough towels. Aside from that it was nice, very nice and quiet area felt safe no issues!

Great stay. Clean, quiet, good breakfast, great location.

Clean comfortable and spacious room

Staff absent, breakfast very poor, parking access blocked.

The hotel was very clean. Nicely played out had all the amenities we needed.

Yes

I booked a 2 Queens, Accessible room for our stay What we got was a 2 Double NON accessible room. As we were there for medical visit we were pretty tired We didn’t see housekeeping ONCE during the visit. That’s just really unnacceptable considering this is a suite hotel. We did not put up any Do Not Disturb signage at all during the trip and noticed that the hotel policy was to make beds, toss garbage and refresh towels every second day. I had to ask for towels on Sunday night and toilet paper as well. We stay 2-3 times a year for the past 8-10 years in Denver and this was by FAR the worst service I’ve seen from a major hotel chain. I mentioned all of these points during our stay and spoke directly with Hadyn at the front desk about it but i guess nowadays once they have your $ they don’t really care. It’s hard enough travelling with illness and special needs children but for a billion dollar chain like Hilton to treat their customers and own property like this is just REVOLTING

The location was great and you can walk to restaurants and stores This is not my first stay here. The couches in the rooms are VERY run down and should be replaces.

Breakfast was not hot. Out toilet took several times to flush.

The reason I didn't give you and excellent rating is because: 1. I arrived in my room and there wasn't a remote for the TV. I called the front desk and the gal that was working there was very courteous and brought me a remote immediately. 2. In the morning, I took a shower and there was not enough shampoo to wash my hair. 3. There was NO Conditioner 4. There was NO Lotion 5. There was only 3 Kleenex's in the box and I needed more than 3.

Hotel policies and management are poor.

Our stay here was amazing. Had all the necessities that we could ask for. Would highly recommend and will be staying at more locations.

Everything went well

Nice ambiance and cozy vibes!

Nice hotel but there were children running up and down the hallways early in the morning and most of the day, that was very annoying.

Really beautiful views, pet friendly was exactly what I was looking for. Room was in amazing shape very comfortable and perfect for our longer stay. The kitchenette has quality dishes and appliances and the furniture is comfy and clean. Truly great time!

Staff was fantastic, location and lobby quite nice. The room conditions were awkwardly unpleasant. The furniture all looked second-hand, stains on chairs and couch, the desk and dressers were oddly dilapidated as was the bathroom. Decaying and damaged tile on the walls and floor, the shower was in unfortunate disrepair. Wasn't the worst place I've ever been but it certainly doesn't match the 8+ current rating. Unless I got a fluke last-room-available that hasn't been renovated yet, try somewhere else.

The staff and area are nice. There is no hot tub, the pool is small, and the there is no place for younger children to enjoy the water. I also wish the couch wasn’t stained and that the bathroom was cleaner and fully stocked. We also found a sock on the floor that wasn’t ours.

Friendly staff, clean rooms, easy to find parking.

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Overall the stay was nice except there was a deep loud hum at night potentially from machinery on the roof that vibrated the whole room and kept me awake.

Everything was “fine,” but not up to Hilton standards. I was told they’re about to undergo a renovation, and it’s needed. Carpet, sofa, and office chair badly stained. Shower was either scalding or freezing. Breakfast bar badly organized and always out of something. Half of front desk workers I saw looked like they didn’t want to be there. But staff was helpful upon request. And it certainly wasn’t a “cheap hotel” — it was better than that. But it was a disappointment nonetheless.

I was very disappointed in the condition of the sofa in the room. It was stained and the cushions were ripping apart. I reported the shower faucet was dripping and the front desk put in a report but didn't know when engineering would get there. It wasn't repaired while I was there and I felt bad about the wasted water. I slept with the bathroom door closed to avoid the annoying dripping. The breakfast comprised of plates of food inside a display case and the door lifted up and it was VERY difficult to use utensils to grab the eggs, sausage etc. The oatmeal was runny one day and dried the next. The bananas were very black one day and green the next. The hotel location was very convenient but this is probably the last time I stay here.

Perfect space for exactly what we needed

Very close to relatives!

The furniture in the rooms are reportedly about to be renovated which is timely and needed. The entire facility appears to be undergoing a revamp. I felt the overall experience was good and that the staff put effort into making our stay pleasant. I would recommend this location.

Some rooms have great view-but we arrived in the evening and had a wonderful view of the rear parking lot. Hilton Honors members too. Not sure I’ll stay at many more Hilton’s if the condition of the buildings are this poorly constructed and maintained.

Bathroom door did not properly close parking around building was blocked off all day & night because the building was being repainted during the day so there was no handicap or front & side of building parking. Staff was friendly but no privacy in bathroom because latch was broken on bathroom door. Would not have chosen if I had known they were remodeling.

Staff was friendly

Good

Very clean, quiet and great location!! The staff is excellent!

Staff needs training on customer service. We were unable to check in until an hour after check in time due to the cleaning crew being understaffed. Front desk kept complaining about that in front of guests. Overall great hotel

The bathroom door was broken very disappointing.

Fire pit was out of service and complementary breakfast didn’t look that good.

Our air conditioning barely worked, but everything else was great. Clean property, continental breakfast had a good variety, super nice bathroom in our room

Bed was very comfy. Nice pool. Loved all the extra shelves, refrigerator, microwave, Dishwasher and real dishes. Clean and free parking. Reasonable prices. Across the street there are several nice restaurants, and a great Gelato place. Would stay there again. Hotel is located in Highlands Ranch, Colorado which is a wonderful place to live and work. Upper class.

Great customer service

Grand daughter had procedure at children's hospital. It was excellent location for this.

The elevator was filthy, the halls were filthy, shower was dirty, etc. The breakfast was great, but that’s it.

Staff is excellent

It was a quick stay but the hotel was clean and nice.

The staff would not take my Hilton number to add my points we had to move rooms in the middle of the night with my 6 year and 14 year old children because the room was flooding

Its ok but the room was definitely not that clean and will probably never stay here again.

This property has no hot water. When we called to have it fixed, the front desk said this happens all the time. Management stated that is not true. And it’s because there are so many people showering at 5 am that the cold water runs out. Do not stay here.

Very disappointing stay. There was no hot water in the room for showering. We reported the issue to the front desk, and although they repeatedly told us that the valves had been checked, the problem was never actually fixed. It felt more like we were being brushed off rather than the issue being taken seriously. Hard to imagine that a Hilton Honors property could fail to provide something as basic as a hot shower.

The staff was really professional and friendly! Its refreshing to have a place where the staff actually prides themselves at their job.

Great Hotel! Breakfast was top notch!

Great space for one night or multiple days.

TV Sound went off and front desk had no one to repair it., Finally I unplugged the set so it would reset to get sound back on. This happened 3 more times. Couch seat and arms very stained.

This hotel is the dirtiest hotel I have stayed at in a very long time. I travel for business and this was by far the worst. It needs a complete makeover and a new cleaning crew. Get the disgusting stained couches out of the lobby and the rooms and please get a professional carpet cleaner to clean the hallways at the least!! I pulled an extra blanket out of the cubby and it was even stained. Just go somewhere else. This hotel is gross!

I mentioned Hilton’s Home2 Suites promise “If you aren’t completely satisfied, let us make it right or that night’s on us” but was told they wouldn’t honor it because we booked through a third party. If that’s the case, why offer rooms through third-party sites at all? In the end, we had to improvise by wedging a sponge into the door frame every time someone needed to use the bathroom.

I didnt stay at this property because Expedia changed the price of the room through the check out process. The price charged was too high and I hoped to be refunded the cost of the room. I am very disappointed in this trickery or ‘Bait and Switch’ process used by Expedia!

Surrounding area a little noisy but overall good place to stay.

Comfortable, clean and convenient for our plans. The hotel is more dated than I expected and the room had a little more wear than expected (broken lamp, stained/worn couch, and a bathroom pocket door that wouldn’t stay closed). Staff was very friendly!

Hotel is clean, rooms and bed are comfortable. Staff was friendly and helpful. Breakfast was a bit chaotic as many things had not bern restocked before it opened.

Staff was friendly. Check in was quick and easy. Plenty of parking. Quiet.

The entire hotel could use a deep cleaning. There were stains on every soft surface (carpets, couches, cushions). Most days there was little to no hot water for showering.

Fantastic staff and stay

I do not feel like the room was cleaned properly. The floor had crumbs and was dirty, the shower barely worked (no pressure) and it did not get hot enough and my daughter was freezing in the shower. The shower floor was also dirty. The bed had hairs in it and sheets were old. We will not stay here again.

The couch in the room was discusting. Crubs on it and stained material. It needs replaced. Floor was so sticky both days at the breakfast bar.

Unfortunately, this year it was so dirty, the front desk staff could have cared less about friendly customer service. We didn’t have a hot shower 4 of the 6 days we were there. Hot water was out on the 3rd and 4th floor. The carpet and couch were so stained and dirty I put towels over it, so I could sit on it. Breakfast was below par as well. Empty bagels, no sausage, empty coffee urns. Unfortunately we won’t be returning

The breakfast was not good and it was very messy. There wasn’t even many people there for it not to be cleaned up.

The room was great and all of the workers were friendly and helpful. We enjoyed the breakfast options but were disappointed that the hot foods were only lukewarm.

Good room

Would stay again

dog poop in the hall way.

• Cleanliness: The room furniture was visibly dirty—so much so that we had to cover it with extra linens. The breakfast area was unkempt, exuding an unpleasant odor. Glasses were unclean and the milk provided was sour. Other guests and I also noticed that the utensils needed more rubbing to get it clean. • Housekeeping & Service: The fridge in our room didn’t work, the coffee wasn’t replenished, linens were not delivered as expected. Guests were required to retrieve bedding themselves, as housekeeping refused to deliver linen to the room • Amenities & Value: Despite the high nightly rate—closer to what one might expect at a Super 8—the basic amenities and overall cleanliness fell short. The breakfast service was sub-par, with limited food quality, dirty serving areas, and poor management of supplies like plates and utensils Overall, this hotel did not meet the standard expected from a Hilton property. I sincerely hope management addresses these issues promptly for future guests.

carpets dirty; no hot water; dog poop on carpet but cleaned quickly

We reserved a 2 queen bed ( traveling with my adult daughter). The receptionist said they only had a king with a pull out. After we looked at the room we told them it was unacceptable and were leaving. The manager heard this and came over and they found a 2 queen bed. She offered snacks for our inconvenience but we declined. She said they would do something for our problem. Never heard back. The room we got was just “ ok”. The floor had some very dirty sticky spots and we put a towel down before we sat on the furniture. Will say the beds were comfortable and selection of pillows.

Great spot.

Pool shut down again. Breakfast always limited. Multiple people complained

Lady that checked us in took care of us when we had problems with our reservation!

Easy in and out for a quick stay with breakfast.

Great location, easy dining access and walking access. The beds were comfortable and the rooms quiet. The room didn’t look very clean with hair on the floor and in the drain. The shower would randomly shut off then restart during every shower. Otherwise great staff and I would stay again.

We stayed at this hotel in June 2025, and it was worse than expected. We had never stayed at a Home2 before and had different expectations—especially considering the price of nearly $200 per night. The restroom was dirty, with hair and a bit of dried vomit on the bathroom floor, and more hair was scattered throughout the hotel (including in the sconces in the corridors). The furniture was cracked and noticeably worn, the TV was very small, and the thermostat was broken. We also tried to buy some water from the front desk store, but were disappointed to find it cost over $10.

It was great to feel safe and security at this hotel. Staff is awesome and helpful

My front desk person refused to check me in because he says he doesn’t know how to use the systems

Great stay. Staff was super helpful and friendly. Room was clean and comfortable.

The second room was a little better. The room, especially the bathroom, was dirty. From the couch to the shower it was filthy. I didn't realize Hilton had lowered its standards so much.

Great stay. Would recommend!

Bathroom was not clean-hair in the drain. Pillows were lumpy and thin. Breakfast was adequate, staff very friendly & helpful!

Very helpful staff.

Breakfast was very subpar. Place was hard used, furnished stained and torn. Security doors rarely locked. Tv was of poor quality with no access to premium channels or even channels like CBS. Reception area furniture needs replacement. No hot water fior showers unless up before 7:30am. Even hot water for tea in break room was tepid.

Looking Forward To More Stays

It was a nice property, but felt the room could been a little cleaner. The carpet had multiple stains, the counters looked were a little dirty, the microwave had oil on the handle and the refrigerator had hand prints on it. The couch was kinda gross and TV sucked. The breakfast was ok! It had lots of options, no eggs, which was odd. The pool was cold! Overall, it was a good hotel and close to the hospital, which was the reason we stayed. Just felt the room could of been cleaner for a Hilton.

Overall it was a great experience. Checking took a little longer and waiting for the room to be ready was a bit of the radar. Overall the experience and staying there was great! They gave us extra pillows but I definitely recommend more bedding for the couch. One thin blanket was not enough.

The hotels was so dirty! The shower looked like it hadn’t been cleaned, the pool was disgusting, the chairs in the room and breakfast area looked like they were in a flood, the rugs were not vacuumed. It made me feel like I was staying in a cheap motel. Never again!

Relaxing stay, good breakfast. Pool was not heated. Clean hall ways, room, and common areas were neat. Nice staff.

Great stay highly recommend

Loved it!

Excellent all around.

It was clean. Just like as pictured. Nice staff. Nothing bad to say! I'd stay there again.

Staff was very accommodating and friendly. The area was nice; not too busy, had a good selection of places to eat, and had convenient store nearby like target and CVS

Not clean.

Their breakfast was terrible cold not very good

Dirty rooms, smelled like dog urine. You could see old food grease on table.

Good location and clean

Convenient for our needs.

I've been traveling for a while and the customer service here is top notch compared to other hotels!

Hotel is great to stay in. Nice location, rooms are big.

Very nice hotel

EVERYTHING EXCELLENT, HOPE COMING BACK

Room was dirty, only had one bed when I requested 2 beds. Smelled bad. Had to change rooms and then had to have the bedding changed in the second room due to it not being clean. We had a two night stay paid for but ended up leaving after one night and still paid for two nights.

Shout out to Alyssa who was so incredibly helpful and welcoming! She is a huge asset to this property and was always pleasant and friendly and helpful! We have told our local friends to stay here when visiting Highlands Ranch and surrounding areas!

Cleaning staff was awesome but unfortunately we didn’t have a shower for 3 days

The hotel was clean, comfortable and close to shopping and restaurants. It was a central location with easy access to major freeways leading to Denver. Breakfast was just ok, with very few choices but it got us through. Everyone was very nice and we enjoyed our stay.

It's all good.

Good option.

Na

We checked having been told oh don't worry our rooms are thoroughly cleaned from top to bottom, so you'll never know. What a bunch of bull!! Just walking down the hallway I could smell dog smell. We got inside our room, dog hair all over the dark ottoman, counters, probably everywhere. I rolled my luggage across the floor and you should have seen all the pet hair that static electricity sucked up on my suitcase. I pinched the hair off and walked it to the front desk. I asked that our room was cleaned the next day. Nothing happened. The last time I stay in a Hilton!

Check in was quick!

Amazing stay all around

Amazing stay

One issue we encountered was that our room wasn’t service for three days even after being told by the front desk it would be. We didn’t mind so much that the bed hadn’t been made but we had run out of wash clothes. The next issue was the breakfast area. All the plates/bowls/utensil/etc were under the counter where the food was presented. This led to congestion while people were making their food while others were trying to get their their plates. Also, the food items were not very well stocked. They would quickly run out of food items and not refill them in a timely manner.

The pool is cold

Nice and clean

We stayed four nights and our room was not cleaned/serviced one time.

The room was much larger than expected and gave plenty of space for 2 adults and 2 kids. The pull out bed was broken though and quite uncomfortable. Luckily my 10yo didn't mind much. The pool is tiny and cold. Most kids refused to get in and were shivering. There isn't a hot tub to warm up in. Breakfast had a lot of options and lasts till 10 on weekends, so no rush. All in all, it's okay. At least the TV worked and the beds were comfortable.

Very nice, clean , spacious rooms

Second stay and will use whenever we are in the area!

Young lady that checked us in on Thursday night was very helpful to us. Told us about the hospital discount that we hadn’t heard about. Very pleasant and is a valuable asset to your business!

We stay here whenever we go to Denver. Great place.

staff is friendly. needed extra pillows and had to wait very long. room needs refreshing. bathroom shower leaks and has caused paint to chip. convenient location.

This is probably the second review I’ve left in my life. I would say overall the room was comfortable, but if you’re looking for a modern or up to date or even clean experience; this is not the place for you. We got there when we got to the check in desk the two ladies didn’t acknowledge us for bit. Once we were assisted with check in we found out their water had been off since the morning and that we couldn’t flush or use sinks for possibly 30-45 min after check in. Of course I understand things happen so not necessarily holding that against them. We requested a room with a tub and I believe it was the manager that was checking us in and she confirmed that before assigning our room. When we got to the elevators, one was down, we get up to our room and it did not have a tub, the shower was visibly rusting in areas, and the drain definitely had a smell once I opened the shower door. The room was decent, king size bed was nice and there was a full size fridge and a nice nook area with microwave. Tv had about 40 channels available with no other streaming options. But otherwise it was a comfortable room just definitely not up to date or modern feel.

It was a good experience unfortunately during our stay which was spring break for my kids we had tired trouble two tires were damaged the break is very close to the wheel so I have something going on everything else was great everybody was very nice it was clean. Very spacious. Really cool decor groovy

We stayed 4 nights 5 days. The little lobby wreaked if strong air freshener like it was masking an odor. I had to put my shirt over my face when we walked through. Housekeeping didn't service our room even once throughout our entire stay. Bed linens were sparce. We found the extra linens, which weren't laundered and had human hair in them when we unfolded them. Gross! The sofa in our room was beyond disgusting, severely worn with a big tear in it. Broken picture frame in the room and bathroom main lighting fixture held together with scotch tape and duct tape. Front desk was rarely attended. I could go on...never staying here again. Very disappointing and serious waste of money.

Close to restaurants

Convenient