Americas Best Value Inn & Suites Southaven Memphis

Very excellent customer service.

The man at the desk is very nice and he takes the time to learn your name and information. He’s always been good to me.

Room was clean and quiet

The area seemed "fairly" safe. I would not stay here again.

Manager had to call someone to come to the desk to check in then no one to make sure your checked out who i assume was the manager had to look and then checked me out.

We stayed in room 122. Unknown to us. The room was near a public restroom. All night long the door slammed from individuals going in and out. An easy fix would be adjusting the gas shock to soften the door closure, or at minimum add rubber bumpers to stop the loud bang every time someone enters or exits. Horrible experience.

I did t use the breakfast, even the desk clerk sounded disappointed that it was "just a cold breakfast."

The pool was closed, the bathroom had some what look like pubic hair on wall but overall the room was nice the staff was polite and I would stay there again.

We did not like that the hotel did not have a hot breakfast. Oatmeal, eggs and waffles would take it to the next level.

Hotel is outdated, breakfast was old orange juice that had a funny smell, a few old danishes, no fresh fruit. The manager had a sign up that said he was in the laundry room and to call his cell phone. No streaming services, very few TV channels to choose from.will not stay here again,

Clean comfortable large space, more than we needed for one nights but good to know for future reference. Quiet area, close to a few restaurants(you can even walk if you d8nt want to move your vehicle). Great price point for the room accommodations.

Good location

The facility needs to take care of huge holes in the carpeting in the room, stains on the headboard, stains on the curtains, etc… The cleanliness was subpar

After staying in a lack luster Abvi in Nashville, this location was a breath of fresh air!

Very good

Nothing at all Everything

Very clean, plenty of towels and right next door to Golden Coral.

Great

Location Nothing

The cleanliness, respectful workers. And very nice environment!!

Surprised with a stove and full sized fridge. Clean room. Friendly, efficient staff. Would stay again. Nothing

Excellent place to stay easy access to my work ,dinning and shopping activities

Breakfast was stale muffins no coffee and the owners watch the kids in the pool

Good place to stay

I’m fairly sure there was one person running the entire hotel. No one was ever at the desk—there was always a sign they were in the laundry. At 11:00 pm the same person (I imagine) was vacuuming and moving things around loudly right outside our door. “Breakfast” was grim. I would say the value was very low. Hire staff or close your doors.

Clean property. Breakfast was basically nonexistent. Coffee was cold and left over from the night before. Stale muffins and cereal is all they offered.

Very clean and friendly

Room looked, great, modern, friendly staff, but there were stains on the bed sheets, walls, furniture...

Rooms were big and roomy, had a good set up for long stays. Fridge, full size microwave, two burner stove top and kitchen sink and cabinets.

Nice newer hotel located right off of the highway with a great rate

Ni

Xoxoxo

No

Very nice, clean room. Staff were all friendly and helpful

The cleanliness left a bit to be desired but the bed was clean and comfortable. Close to options of different restaurants. Traffic noise wasn’t an issue. We did have a noisy patron in the room above us but I didn’t call and complain because it was between midnight and 2 am. I was wanting to use the laundry facilities which I believe are owned by someone else,I was advised that the dryer wasn’t working but after placing my clothes,powder and money in the washing machine,I discovered that this wasn’t working either. Reception did refund my money. The breakfast was very basic. Overall the friendly staff make my rating as high as it is.

The hotel is updated, the staff is very friendly, the room was comfortable, so the fact that it was so dirty was very disappointing. The shower had hairs all over it and the space under the bathroom sink was extremely dirty. You could tell it hadn’t been swept in a while. The kitchenette counters had crumbs all over. There’s no reason for such simple things to be overlooked.

It was nice and quiet.

Excellent!

Very Good

Friendly staff nice hotel close to everything around.

Very nice well kept property... our room was immaculate and comfortable.

Everything was great. It was just a little hard to find

It looked fairly new or recently remodeled. I like the rooms and the ac worked well. We stayed two nights the second night they must have fumigated it for pests. It was so strong we left to not get a headache from the smell. The room looked clean on first glance. But in between the beds and the kitchen sink counter were not wiped down. Oily telephone and ice tray. Breakfast was bagel with no cream cheese, orange juice with a fly in it and coffee with no substitute sweetener.

Really appreciate the late night check-in. I was exhausted.

I have a service dog and you placed me in a handicap room without asking. Excellent! I really enjoyed being given this type of treatment Thank you.

The hotel was nice especially for the price. Don’t expect much for the continental breakfast. Basically only had two kinds of cereal, a few pastries, and toast.

The hotel room was filthy. The room had not been dusted, the floors had not been swept up, there was blood and makeup on the pillows, the bed smell like it was just sprayed with deodorizer instead of washing the sheets and the continental breakfast was pathetic.

Rooms were nice, with great decor. The manager and staff were helpful and friendly. House keeping did not clean my room all day. Came back to the room and the room was the same as I left it, with no towels to use. My key did not work to my room nor for the entrance into the facility.

Very nice hotel. The accommodations were Superior, the staff was friendly, receptive, and ready to help at every turn.

Room was nice. Had a small kitchen in it but that is it. No pots,pans,dishes. 3 people in room and had to go get another towl. Next day when cleaned, only left 2 towls again. Breakfast is toast an frosted flakes, no joke. Pool was dirty and greenish in color, 1 reason we booked here so son could swim after playing baseball all day. Had to go to a teamates hotel to swim with them in their hotels pool. Water pressure was bad in shower but sink pressure was good. Had to go to fromt desk to get ice for room. The area around this hotel is dirty, trash everywhere. It isnt the hotels fault for this, but it is the resturants parking lots around this hotel that have a cleaning issue. That is the type of area you are in. The further you go down past this hotel on main road away from Imterstate it gets scetchy quick. Now the other side of the interstate looks like a completly different town. Hey, this hotel wasnt bad priced and i would stay/sleep there again. Wouldnt do much hanging out there though.

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My friends and I were very pleased with our stay. Our room was very comfortable, and spacious. I wI'll definitely stay again.

Strange that the hotel didn't have a hotel directory so no help on looking for eating places, hotel rules, etc. Asked at the desk and all the advice they had to offer was tune to channel 7 for a channel list. Pretty strange. Everything else fine.

It was ok could have been better if the young lady at the front desk had a better attitude.

Everything was just fine. It wasn’t overly fancy and we didn’t expect it to be. The breakfast could have had more protein options.

Needs utensils in room for longterm guest.No pots or pans or cups.Needs a better choice of breakfast.

The stay was fine. The price was great! We were there for a softball tournament and only needed a place to sleep that night. It was definitely fine for our needs, however, their was a very weird smell. Smelled like alcohol that had been tried to be cleaned up. The refrigerator in our room did not work, but the small one did work. The large fridge had a very bad smell only when open, not in the room. Also, there seemed to be some loud people on our hallway. Also "free breakfast" was cereal and bagels- we are used to "hot meals". Staff was nice.

My stay here is always good. Very quiet. The only con to this hotel is their breakfast selection.

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I usually do not give overall bad ratings for anyplace I have stayed at, but this hotel was horrible. Let us start with when I first arrived to check in. I had to wait close to 10 minutes for anyone to even show up at the front desk, but once Eric finally showed up, he was very courteous during the check in process. There was a large dry erase board in the lobby that had a message written on it saying it was a "totally smoke free facility, but as a courtesy you CAN smoke at the back of the building. Well, it should have specified OUTSIDE the back of the building because the entire lobby area smelled like a huge ashtray. Now, let us speak of the room itself. The bathroom smelled even worse than the lobby, although it appeared "clean". . My wife and I literally had to spray perfume in the bathroom in order to actually use it. When I opened the refrigerator door to put some sodas inside it, it felt more like a heater inside than a refrigerator, and it smelled even worse than the bathroom and lobby did. So needless to say, we did NOT use the refrigerator, nor did we leave the bathroom door open. And that bed was so hard, imagine concrete with a think quilt on top. The only positive was that the air conditioning unit worked great. Oh, there was NO information of any kind in the room pertaining to checkout, wi-fi, local places to eat, etc. Over the past 30 years, my wife and I have stayed at many different hotels/motels and this one was without a doubt the absolute WORST ever.

Average hotel and the price was right for our quick stay but the "free breakfast" was nothing to rave about (no yogurt or fruit; just toast, mini muffins and cereal). If in the area again we'd spend more and stay elsewhere with a hot and cold breakfast.

The staff the friendly and the rooms where clean.

Overall and for the price absolutely fine. Try to get on the back and maybe it will be quieter. There was an odd smell on the second floor. Don’t know what it was. No water pressure for shower. But honestly, even though it doesn’t sound it, it was fine. Particularly roomy!!! Pleasant people!!!!

The price was great! The hotel itself was great, but the walls were very thin. I could heard people going in and out off there rooms all night.

This hotel is only two year old! The bedroom area is very spacious and the kitchen section has a good sized refrigerator, microwave and electric burners for easy cooking right here in my hotel room. I will stay here again on my next drive along Interstate 55!

The facility is in a great area. An amazing lady checked us in with vibrant spirit. The room was very nice however thewater pressure was low with no hot water like i prefer. I would recommend this hotel because of the amazing lady that checked us in.

I love it all room was lovely got unexpected surprise with a kitchen in room which great especially traveling with my 9month baby

Wonderful

Clean, modern room with microwave, two burner cooktop, and refrigerator. Very nice.

Loved the customer service, food was cold, but it was an okay stay. No toilet paper in room however loved the softness of the bed and clean floors

Breakfast was minimal but cereal and coffee was fine. Grateful to have that. On a brighter note, Memphis BBQ (featured on the Food Network) was only a block away and the food was off the chain. Prices were very reasonable!

It was wonderful!!!! Clean, which is at the top of my list for a place to stay!!!! Management and stay were very kind and helpful and made our stay very very pleasant. When we go back to Memphis we will stay there again if there is any availability!!!

Excellent stay. No complaints besides the kids running around without parents not around. Didn't eat breakfast because I met up with some friends and ate breakfast at IHOP then flew out FedEx. I will be back.

GREAT STAY, WILL BE BACK

Everything was just right except for a few minor details. The trash was not emptied... empty water bottle so nothing serious. Since it is a non-smoking hotel (which was wonderful) several people were always hanging out in the back of the hotel when I was walking my dog. Not a very comfortable feeling sometimes. Otherwise a great dog friendly stay.

The front desk clerk the she was very nice I enjoyed talking with her!

This hotel was absolutely great. Room was very clean with a full size refrigerator, microwave and stove top. Bed was very comfortable. I will definitely stay here again.

The stay was ok, water pressure was low in shower and the charged my card for3 nights and we stayed 2 nights. I haven’t received my money back yet!

Perhaps it was the location of our room but there were constant doors slamming until 3:45 am.

My stay as always has been great!!! Miss Carol makes me feel so at home and welcome. I feel safe and at home at the hotel, great location, the best customer service. I live out of town and stay here for work when I have to work late or go in early at a hospital in Memphis and they always find a way to accommodate my needs even in the last minute. My favorite place to stay!!!

Had a excellent stay. No problems at all and a very comfortable, quiet stay. The only problem I had was the water pressure in the shower and I know it's not their fault because Horn Lake and Southaven are growing extremely fast and have old water lines underground. I am from the area so I know and left for Indianapolis for FedEX. I didn't eat breakfast because I met up with some friends before I left at IHOP.

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At approximately 8:00pm, I received a phone call from someone at the hotel confirming my reservation. I told the woman that I was still coming and would arrive around 11:00pm-12:00am. She stated “okay”, and hung up. When I arrived at the hotel I was told that my reservation had been cancelled because my card was declined, and that they did not have any available rooms. There are a number of problems with this. First, I had just traveled 14 hours to get to Mississippi from Washington, DC . Secondly, the card submitted through the third party site was not the card that I was paying with. Since when does the hotel run your card BEFORE you get there and cancel your reservation without requesting a new card. Furthermore, the woman from the hotel contacted me to confirm, and could have requested another form of payment. When I arrived, the woman working the night shift stated that the manager had been trying to contact me to no avail. This really frustrated me seeing as though she did contact me, and she did speak to me to confirm. This experience left myself and another female in an unknown area at late time. I will not be using this brand or any

Nice, nice service. Inadequate breakfast offerings.

Way better than most hotels in the area my opinion.

Carol the lady at checkin was one of the nicest person I have ever met. She was all about making the stay enjoyable.

It was great up until the water had to be shut off and check out was at 11 so we had to go else where and shower , etc. We didn’t get anything for the inconvenience from management!

The facilities and staff were delightful. It was rather noisy in the hallway with several patrons sitting outside of their room, though. Not sure if management was aware, but I didn't complain because I was unable to stay all night anyway.

Very clean and nice.

Great hotel! Frendor staff! Nice pool area. Very clean! We love it!

New, contemporary looking hotel, very spacious rooms. Nice. Very good AC. Love having the kitchen area in the room- very appealing. Common areas and pool very clean. The continental breakfast was as expected, one suggestion- I would love to have some real creamer with coffee- not powder. The one thing I find off-putting about all the new hotels is how bright all the lights are! The room lights and bathroom lights were harsh. I know that is not something that can really be helped, but I have to comment on it. Going into the bathroom in the middle of the night was a shock to the eyeballs!! SO BRIGHT.

I took a solo trip just for the weekend. I did have to wait a little when checking in and checking out. Even though there were a bunch of truck driving school students staying there, it was a quiet hotel. Since it is a smoke-free hotel, there was always a group of people standing outside the doors smoking. My room was very spacious. The breakfast wasn't anything to brag about. I got breakfast elsewhere. There were plenty restaurants and stores in the area. The bed could have been a little softer. Everything was clean. I would definitely stay here again.

Con: It is pet friendly pet hair was all over the couch and it smelled like a dog even after a staff member vacuumed the pet hair was still suck in the couch ugh.. I probably will never stay there again because it is pet friendly.. They should inform people of that before they reserve or book a room!

It was a good hotel to stay at !!

Only met one friendly staff member! Horrible management. I booked through Expedia weeks in advance as we were only staying one night to be close to airport! It took us 2.5 hours to check in and the manager kept tryin to charge us more for our room that was already payed for, very rude and wanted to argue! The bed was uncomfortable felt like sleeping on a rock however the room was spacious! Needs new management for sure!

Room wasn't clean and food was left in the frig and cabinets

Was really amazed at how clean and new this place is,will be staying again

Awesome stay. The front desk clerk (VJ) was wonderful! Our room was large and comfortable. After a long day of baseball on a holiday weekend, an area hotel had lost our reservation. We booked the last room America's had and we were so pleased and thankful that a stressful situation worked to our advantage. Will book again.

Glad to find this hotel. It's in a quiet location with clean and comfortable room.

Fast, clean and easy. I loved the big 'ol suite!

The hotel and staff were great. The rooms were comfy and much bigger than expected. Will definitely stay again.

Not only were my room's floors disgusting (mystery stains, toe nail clippings, toilet paper dingleberries, etc.), but the management had the nerve to charge my credit card with an unauthorized amount without any explanation. Now I have to waste my time disputing it. From previous reviews, it looks like they did this to other customers too. What's with the high ratings, are they fake?

This is my favorite place to stay when we come for travel baseball at Snowden Grove!

Very poor breakfast.