Econo Lodge Inn & Suites Horn Lake - Southhaven

All a good evening stay

The location was very convenient, close to the interstate, restaurants, and gas stations. It was a spur of the minute decision to break up our drive and we used Booking.com, the rating, price and location was a factor in our choice, and we are glad we stayed there. Nothing!!!

Rooms smelled like smoke. Toilet did not flush properly. Bathroom door was rotted.

Good

Disappointing

best location, front desk manager was outstanding he helped with everything i need . clean and spacious room.

best location, front desk manager was outstanding he helped with everything i need . clean and spacious room.

Why was I charged for 3 rooms? I would like for booking.com to help get my money back for 2 rooms please i need my money back I only booked one room Why was I charged for 3 rooms? I would like for booking.com to help get my money back for 2 rooms please I need my money back I only booked one room and not 3 I have my Bank Statement

Why was I charged for 3 rooms? I would like for booking.com to help get my money back for 2 rooms please i need my money back I only booked one room Why was I charged for 3 rooms? I would like for booking.com to help get my money back for 2 rooms please I need my money back I only booked one room and not 3 I have my Bank Statement

Everything Nothing

Very good

Everything Nothing

Good

The price! Me and my wife are handicap! I told them when I booked. Gave us a second floor room. Had to walk up 2 flights of stairs! No parking bed was worn-out food trash on side of garbage cans outside loude party 12:am after 12 hrs. Drive. From Michigan We got no rest no one cleaned our room the 3 day stay no bedding towels! Same Loud cars all night coming & going. Never again!

The price! Me and my wife are handicap! I told them when I booked. Gave us a second floor room. Had to walk up 2 flights of stairs! No parking bed was worn-out food trash on side of garbage cans outside loude party 12:am after 12 hrs. Drive. From Michigan We got no rest no one cleaned our room the 3 day stay no bedding towels! Same Loud cars all night coming & going. Never again!

Nothing to be honest didn’t even stay the night. Couldn’t get comfortable wasn’t what I expected. I booked a non smoking room, but when I arrive to check in the clerk said I had a smoking room. I told him that couldn’t be right he that’s what was booked but my invoice said non smoking.

Nothing to be honest didn’t even stay the night. Couldn’t get comfortable wasn’t what I expected. I booked a non smoking room, but when I arrive to check in the clerk said I had a smoking room. I told him that couldn’t be right he that’s what was booked but my invoice said non smoking.

House keeping open our door while we was sleep and it was not check out time .

I enjoyed my stay. It was nice and clean

Exceptional

Good

The room as clean and looked like it had been newly updatex

Exceptional

Superb

Exceptional

Room smelled of urine and floor was so dirty that we had to buy cleaning supplies to clean and sanitize the room

Could make sure the TV and everything works in the room. Before booking the room so that wouldn't be an issue.

Staff was nice. Room was clean. Fairly quiet.

Nice rooms

The staff was incredibly friendly and helpful, which really made my stay enjoyable.

The room was very clean saw no bugs!!! Bed are very comfortable. Staff was excellent!!

Room and staff

Bathroom floor needs to be mopped good

Good

Not a pleasant stay

Awesome experience

Roaches in the room. The area was quiet room was clean great safe.

Everything was well except they had a few roaches. They need to call cooks or some other pest control company

Great app

The service was amazing. But the covers had cigarette burns on them, the mini fridge was dirty , the towels smelled really bad, the bath was super dirty, neighbors had really loud music until 4am and it says no smoking but there was a very heavy smell of weed. I wouldn’t call it family friendly and definitely won’t stay again and won’t recommend for family with small children.

It was nice for the price and since it was the only available room in the area it served my needs just fine. I was pleasantly surprised given the price and area.

Convenient location. Easy access to restaurants.

Everything was perfect! I enjoyed my stay my room and service was 100 percent excellent. Thanks I will be back again

It actually has a set up as if you're in a studio apartment. The renovations are impressive minus the sofa.

Everything was good. I just wish they had at least brought us clean towels and empty the trash every day and have 4 pillowson the bed instead of 3. Other than that Everything was good.

Very nice

Very courteous and helpful staff

First off I stood there for 10 min while the front desk worker was on the phone with another customer and didnt even say hi or let me know that he knew I was there. I handed him my dod id and he said that he needed a real id with an address on it. I said that was a valid id but wouldn't proceed untill I gave him my DL. He told me what room I was in and never told me hot to get to the room. The Room was outdated, dirty and the desk chair was broken. There was hair on the bathroom floor. I didnt even want to take a bath or shower while I was there. Also parking there was not good at all. There were cars not in parking spots. I stayed at many other hotels while on this trip and this was the only hotel that I got up early and left. I cut that day short and lost money out if this whole trip. I had booked a hotel closer to home that I wanted to stay at but because I got up and left I cut that day short and stayed in Dallas. I dont recommend anyone to stay at this hotel. not worth the money not worth the time and its in a decent area but just the hotel is trash

Easy to book, no hassle at all.

Staff was kind. I couldn't be accommodated with a room on bottom floor. Therefore, I had to walk my bags upstairs, while I could barely make it with bad knees and back. The room was nice and clean and housekeeping was always on point. Parking was terrible, twice I had to sit and wait for someone to move. People parked everywhere, spaces were small. All else was 😃.

Nice

Sheets was dirty, light switches was broke and shorting out, couch was filthy. Friends room had msy bathroom and dirty room. Noisy at night, people in and out at all hours. Bed was fairly comfortable but we had to get clean bedding from front desk. They wouldn't being it ro room. Front desk staff was nice. Lobby seemed clean.

On a good note, very convenient and surrounded by plenty of food, shopping and entertainment is close by. Provides smoking room options, also.

Everything was great

Opening around the door. You could see light over top and bottom half of door. Cold air was getting in. 3/8” gap around door

If you like an average stay and don’t care about the place being 5 star then it’s ok to stay the walls really thin like you can hear ppl having sex the air conditioning unit was nasty and the door had water damage but it was an ok stay

Our hotel room was absolutely filthy. The sheets had black spots on them, the air conditioner had sticky stuff all over the outside and some type of gooey gunk inside of it. Floors had black film on them

Easy check in. Polite.

Had fun! Friendly staff especially the man at the front desk. The only problem was the bed was super hard like sleeping on top of a coffin.

Room was good and spacious.

There were men outside chatting very loudly until nearly midnight. Did not get the sleep I needed.

Working on roof over my room late in the evening, people hanging around outside my room.

Clean and affordable. Especially liked you were able to smoke in your room. Hard to find hotels/motels tha allow inside smoking.

(The only disappointment was that the price changed a bit between the time we selected the room on Expedia and finished completing the credit card info, which is not the hotel's fault.)

Clean, spacious rooms

Good stay

This is a bare minimum hotel. Dull decor. Old & mix-matched furniture. The room was very large though. Was driving through to Chicago so it was a quick overnight & it served its purpose. The desk clerk was very professional, friendly and efficient.

Good place to stay for the night. Nothing fancy but it was clean and conveniently located.

Nice, spacious rooms in a safe area. Would definitely stay here again and i would recommend it to others.

they will knock on your door at 8AM like you in prison to wake you up to clean the room

Easy check-in. We only stopped for one night on our way to Georgia.

Got there after 3 and nobody was at the front desk. Had a sign up will be back in 5mins. Waited for 45 mins and never saw anyone walk in. Went in after someone else came out and finally got checked in. Lady was rude at the desk. I had my 4yr old with me. Definitely not a place where id want to stay again with or without him. Will not be back.

Great stay nice location

I had a good stay. My room was clean and the bed was comfortable.

Overall good experience.

Right off the interstate. Not much to look at from the outside, but the staff was friendly and the room was clean and comfortable.

Great place to stay! Room was great

Everything was fine at first, then we started hearing everything. Neighbors were extremely loud and since it’s bare floors, every vibration from slamming doors, moving chairs and even heavy walking seemed to travel right into our room and up the legs of the bed. My bed slightly vibrated with each of those noises, which when you’re trying to sleep as it’s past midnight, they might as well have been jumping on my bed directly. Just pass, unless it’s your only option.

Only stayed for the night. Room was okay and close to a lot of restaurants and right off the Interstate. Really convenient.

The room wasn’t like the internet described it also we could smell Marijuana outside our room area and the front office attendant was very unfriendly also I asked for a receipt and did not receive one… I do not recommend this hotel to anyone

Wifi did not work.

2-food spilled on couch & not cleaned up 3-one bed & only 1 light on 1 side which had ZERO lightbulbs. When we called office someone took 30 min looking. & brought us only 1 bulb because thats all she could find 4-toilet running on that we had to fix ourselves 5-Direct TV & wifi went out at 8pm. When we called office young woman told us she had no idea how to fix & that "i dont work here... i am.just coveribg for my friend who had to go out"

It was inexpensive and we got what we paid for. The couch in the room was nasty. My phone stuck to the bedside table. Very noisy with numerous cars sitting in the parking lot with the bass shaking the entire room. The towel rack was hanging from 2 screws but they still put towels on it instead of fixing it. No carpeting and the floor was sticky.

It was convenient and very easy to access from the interstate.

No towel or Tissue in the room had a room that sleeps four they finally gave me two sets of towel this place sucks never again

The man at check in had zero personality and we stayed right by the office i arrived exhausted and late just wanted to sleep and there were parties of several guests outside my room area being extremely loud well into middle of the night.

The room was large and attractive but my white socks were filthy when I went to take them off. So the floor was not clean.

Easy check in and nice clean rooms

We just stopped for the night while traveling from Oklahoma to Georgia. No issues at all.

leaving no more econolodge

leaving no more econolodge

Great job

I didn't like the attitude of the person that was at the desk she was very rude and unfriendly

The beds were lumpy. I actually have a bruise. The parking is limited and then folks just started parking in the driveways, making getting out nearly impossible. Management/staff doesn't appear to take any action outside of taking your payments.

Very convenient easy access

My usual go to spot when I go to concerts with my better half.

No parking and very rude staff.

The property within itself was okay, however, had to many drug head around.

Not a good location

The restaurants around the property were closed so we ended up having to order delivery.

Great location. It is an older motel but room was recently updated. Very clean and large room.

Pleased with the overall cleanliness. Staff was pleasant and helpful in their dealings with us. Didn't like that the raised prices were raised even more the week of the reservation [Memorial Day Weekend].

Staff was nice and friendly but we left an hour after being there bc our room wasn't clean we had to leave for 30 minutes for them to clean it up then when we got there within the 30 minutes they said the sheets were clean but it was hair in the sheets so we got out of there ive stayed there four other it was clean and nice but it f

Non smoking rooms were definitely smoked in. Comforter had significant cigarette burns. Couch was broken and filthy. You couldn’t sit on it. Smoke alarm was beeping. Had to have them put in a new battery. The staff was pleasant though they hassled me when I left 11 minutes after checkout. I received a discount at checkout. I would not recommend staying here

The room was not very clean nor in good working condition, I tried going somewhere else but everyone was booked or the price at last minute was extremely high. The couch we didn’t use at all because it was very dirty and some big white stain. The water didn’t have pressure, and the blow dryer didn’t work( found that out after washing my hair) and the sink knob to turn on water was broken. The cleaning crew were polite but they didn’t have the appropriate supplies, the moo she was using was small and dirty. Also they were not wearing masks, I don’t know if it is a requirement out there or not. Overall I wouldn’t recommend nor visit again.

I paid for a suite that had a jacuzzi by the bed according to the picture but when I checked in there was no jacuzzis. I enjoyed the room but was so disappointed that I didn’t get a jacuzzi which I was looking forward to.

It was ok when I first got there but I go to the bathroom and roaches came out and were in the shower. Also I had already stayed one night when we were trying to check back in to get our new room the front desk staff tried to charger me 40 extra dollars because she said there was four or in my room when I wasn’t so she held our room up because she wanted 40 dollars.

Cheap you get what you pay for should have known better but we both were tired and couldn’t drive anymore

Slept good and feel refresh

Great customer service nice rooms..every i loved ill recommend that hotel to a friend

Great hotel! Nice wood floors. Never seen that before. Bed was comfy minus the pillows. Everyone is different on how they like their pillows. If come back to that town we will stay there again! Front desk was very nice also!

The first room we got, the sheets were dirty. We had to request for new linen and they made it seem like it was a problem to change the linen. Requested an extra night and got moved to another room. That linen had holes in the sheets and the thermostat was broken on cold so the air would not turn off. The next morning, the cleaning crew was beating on the door at 10:00am rushing us to get out and check out was not until 11:00am. TERRIBLE SERVICE !! WILL NOT BE BACK !!

The room was just ok. The a/c needs to be addressed. Its old and didn't cool the room down.

Terrible customer service desk attendant had a nasty attitude with me I had to leave a. Go find me another hotel to stay at an no I didn’t get my refund back he refused to pay me

When booked it looked as if I booked a room with a jacuzzi. We got there and there was not. It was false advertisement. We got a refund

Our room didn't have running water so we had to got another room

I usually always stay here and have no complaints. However, this particular stay there was mold in the room, the bathroom flooded after taking a shower and there were stains on the cover.

Excellent hotel and nice property to enjoy your stay

Staff was very nice, super large rooms. Did have a slight moisture concern in the bathroom but room was very clean

Will never stay at an Econo Lodge again.

The bed did not look clean. The bed spread had a lot of stains. The sheets were stained as well. I did not feel comfortable sleeping in the bed.

But the room was clean and it served our needs as a brief layover room.

No teabags on breakfast bar.

I liked the Respect and communication. Didn’t like the parking of others..

The young man who was working at the front deck at 11:50 pm was very nice.

I stayed 2 nights and did not have a problem what so ever. the clerk behind the desk was wonderful both checking in and out. did not have the breakfast because we were not up in time. i would definitely stay there again. thank you so much for making our stay great.

Kleenex box was empty. Toilet paper roller was empty. Tear in one of bedsings

I stayed there because I was going to Graceland. The only issue I have with the hotel is that the rolls they put out for breakfast were from the day before and stale.

Clean and comfortable, the staff was pleasant and the overall stay was excellent.

Quick check in, friendly staff and great location close to restaurants and shops.

will be back at checkin the gentleman behind desk was very nice and friendly

Staff was friendly & rooms were very clean. Will definitely stay there the next time i pass thru the area

Room was basic but large. Found random white flakes everywhere that we figured were from the ceiling. Bathroom was clean. “Full breakfast” was a joke. Only found some bagels with no cream cheese (only jelly), yogurt and dry cereal. Noisy outside at night. Overall it was ok.

Had a great time

The room was clean and comfortable, no problem with the room. We didn't arrive at check-in time, credit card was charged at 4pm. The rest person made me aware of the charge when I called to let him know we would not there at check in time. The parking lot is well lighted and parking is free. The he problem is contanal breakfast is could cereal, muffins, milk, and coffee. But, there is a lot of restrentents in the area near by the area. All and all, if you are looking to travel on a budget. The Econoc holtel loge is the best place to stay at the best price. Sleeps 4 people. I was pleased with the room and service.