Fairfield Inn & Suites Houston Humble

Good

Beds were comfy Carpet and walls need some help

Everything was great

Location to airport. Property is undergoing renovations. Felt very unkept, disorganized, cluttered and dirty.

It was in a good location

Property is undergoing renovations. Felt very unkept, disorganized, cluttered and dirty.

It was in a good location

No

They’re currently going through a upgrade remodel. The first floor is completely done, which is where we stayed. It is a great economical hotel. That’s clean with a decent breakfast near the interstate shopping. Very quiet area definitely would stay again when visiting family.

Offered room service delivered. Room service called my room but was on hold and then line disconnected. I never got the food and after waiting almost 2 hours ordered through Uber Eats. I tried contacting them several times online with no phone number to call with no reply to my messages.

Wouldn’t stay again based off the rude employee on work on April 3rd at 9pm and the disappointing level of cleanliness in both rooms I was placed in.

When I arrived, the property felt like an active construction zone. There was construction happening on our floor, with noticeable debris and an overall unclean atmosphere. It did not feel welcoming or properly maintained. My room’s TV did not work for two full days before it was finally repaired. One friend staying across the hall had her toilet overflow, and it could not be fixed during her stay — she was told to use a restroom on the first floor even though we were on the second. Another friend on the third floor discovered mold in her room and had to leave the hotel entirely. A fourth friend also wanted to leave due to a strong, unpleasant smell in her room. My three friends who booked directly through Marriott were able to relocate to another Marriott property. Unfortunately, because I booked through Expedia, I was not given the same flexibility and felt stuck in unacceptable conditions. This experience was extremely disappointing and far below the standards I associate with Marriott. Cleanliness, maintenance, and guest comfort should never fall this short.

There were no rooms available

SanTovia was at the front desk she was as sweet as can be. She was able to help me out with my stay.

Room was clean. Staff was nice. The hotel is being renovated.

Clean room staff

Paid twice booking and the hotel I need my money back asap or I'm getting a lawyer.

Paid twice booking and the hotel I need my money back asap or I'm getting a lawyer.

They were under renovation when I was there. The waffle maker didn't work and I always look forward to that when I stay there. Otherwise, the room was clean and the stay was cool

I was told there were no rooms and I would not be charged. The service was kind of rude. I saw I was charged, but was just told I wasn’t charged. I still haven’t been refunded.

Clean room and welcoming staff.

Yes

I signed up for a single bed and got two. It messed up my whole weekend. I will never stay at this hotel. I was told because I'm not a member is why I was moved to a double room. I am extremely upset.

Everything met my expectations

Clean

Everything was in walking distance

Great

Flooding smell, not a good stay

It was cool for the night.

This property is sort of old and could use a few face lifts. Door frame to bathroom was rusted and shower curtain was torn at one end at the top. Room 216

Only stayed only night. It was fine.

I food service they advertise was so over priced and after waiting a hour and half for food that never showed up I called domino's pizza.

It looked ran down and needs remodeled

I have been staying at this property for 5 or more years

Used for a long layover. Good for what it was, no more no less.

Need update.

Very good

Fairly easy Hotel needs an upgrade overall. One slow elevator doesn’t help

Fairly easy Hotel needs an upgrade overall. One slow elevator doesn’t help

The front desk worker was very rude. My bathroom flooded the first day there and the room was not clean.

Staff was excellent. Hotel is convenient to mall and restaurants.

The hotel is old and needs remodeling ! The reason i chose this hotel was because they advertised indoor swimming pool ! Got there to find out the pool had been closed for over a year Could not get a refund.

Nice stay

The staff was so welcoming and friendly. It was comfortable and clean. The breakfast was good and plentiful. Overall a very good travel experience

Good

Stayed a night for an early flight. Everything was great

Exceptional

Nice rooms

no daily room service, bed and pillows were uncomfortable, bathtub needed anti-slip material.

Overall luxury feel Nothing

Overall luxury feel Nothing

I booked a king bed with a pull-out couch and didn't get that room.

The bed was comfortable and breakfast delicious! I booked a king bed with a pull-out couch and didn't get that room.

The hotel was horrible....especially the front desk clerk Natalie...she was rude an out of line...will be calling corporate on her an the manager vic patel....stay clear of this place....Marriott would be ashamed of there name being used by these people an property...was supposed to stay 3 days only stayed one....yalls costumer service is way below standards!

The staff that welcomed us helped me with a problem and could not have been more understanding and helpful.

Close to airport and mall.

Booked one night in the hotel. Was ok for that purpose. The reception staff were very friendly and I appreciated being pre-warned the hotel was busy so breakfast might be busy (it wasn’t in the end, was very quiet at breakfast). Was disappointed the pool wasn’t available to be used. Would stay here again if I needed a hotel in the area for one night, wouldn’t plan to stay for longer duration.

Tile in the bathroom could use some maintenance

Nice place to stay

No issues

It was good. I just wished the front desk was able to answer the phone when calling to confirm reservations. Overall, the stay was good! This was one of the hotels I would recommend when staying in Houston. The hotel was close to the mall and other food spots, so that was a plus!

If you just want a night at a hotel it’s clean the bed sleep good there’s the mall and a few restaurants close by

Nikki was very nice and helpful.

We did not like the tv, cheap towels, couldn't set room clock because, it had the wrong time. Overall it is a fair place to stay.

Great stay

Nothing

Only stayed one night. It was just what I needed for a room.

Easy to access.

Staff was extremely helpful and courteous!

Best hotel near the airport

The staff took pride in their tasks and the hotel

Extremely musty all the floors on the 4th floor has no air conditioning

The property was clean

This property was conveniently located to where we were going. Breakfast was typical but good.

Nice, clean overnight stay. The staff waa very helpful with my change in itinerary.

Easy access. Close to shopping and dining options.

It was a great stay , indoor pool a plus!!

Poor service, hotel had a moldy pool, no cold water for shower only very hot water, reported it and nothing was done, refrigerator in room didn’t work

My children enjoyed themselves so much and said a special thank you to the service staff as breakfast was delicious!!

The lady at the front desk was amazing the only who knew me by my last name when I walked in felt so welcomed. She worked in the evening

Close proximity to mall and dining options was great for me and my family.

Nice and clean at an affordable price.

Nice and clean

advertise 'free, hot breakfast'. laughable. cold. stale biscuits along side the cold, swimming in grease, kinda sausage. apple juice had been watered down, however IT was cold.

Great Hotel. Outstanding location.

Conveniently located to the airport, East check in, and very clean.

There was a gutter falling off the property from the roof and it looked dangerous, as though it could cause serious damage to the vehicles parked in the parking lot below. the room I was in smelled of mold and the ceiling repair looked terrible. The air conditioner needed repair. The front desk staff were very nice and friendly.

On the night of May 13, the room in that hotel did not have telephone service, television service, or internet service. We went to talk to the girl at the front desk in person and she said that she understood our frustration and that they would make it up to us with a complementary night in the future. So we returned to that hotel on May 29 when we returned from our trip. The manager was there and gave a resounding No. He refused to keep the promise made. He said they never do that and he was never notified. He didn't even offer or look for a way to compensate us for the poor service. It was 10 at night, we were coming from the airport, we felt very tired, disappointed and frustrated. Given the poor service we received, we went to another hotel in the same area. We would have stayed at that hotel if the manager had handled the problem differently or if he had found a way to compensate us. Oscar & Ada Ortiz. Thanks

We came down to celebrate a friend birthday and visited a family member hotel was clean and quite.

The hotel was very average. Aesthetically it was not that appealing. However, it was clean. Breakfast was below average.

Staff were very courteous. Greeted every time. House keeping were also very nice and the whole place was spotless.

Breakfast was amazing! There wasnt anything i didnt like

Stop over hotwl fine for what it was

Convenient location to the airport. Clean. Guest service person was nice and helpful.

I really enjoyed the staff experience here. Mrs Pie and Natalie go above and beyond for their guests.

Location to restaurants and stores.

beds were hard

Clean, great people

Great customer service

Everything was great! The only problem was there was only one icemaker and it was broken. The staff were excellent. Very friendly and professional.

Needs updating and front desk staff needs to be professionally trained

The hotel had a stench to it and I believe our room (220) was above the pool it often smelled like mildew in our room.

Everything was perfect, the staff were AMAZING. Would definitely stay again.

2. Was a water leak from ice machine throughout the hallway and when it was brought to the attention of the front desk, he just shrugged their shoulder and said ok. 3. Could not stay at a hotel without internet and I had to go to another hotel. Came back the next day hoping I can talk with the manager. A lady told me that they have to have the internet to run the front desk and never explained why the internet is not available for the rooms. And she stated that she will not give me a refund. Interestingly, I never even asked for a refund yet when she stated that. When she realize that I had reserved through Expedia, she said if I try to get a refund through Expedia, that they will call her and she will let them know that she will not give refunds. I have never in my life experienced such rudeness from a business. Not sure if she is always this way or if she was having a really bad day, but it's not acceptable to take it out on customers.

Smell of weed in hall on floor 2 was disappointing (illegal in TX too) Wood floor in elevator starting to appear worn and dirty on edges. Otherwise, room was clean and comfy.

Mrs. Pie was the best! She was really sweet and make our stay great.

Quick overnight stay. Close to parking for airport

I booked this hotel for an airport layover. There was no indication on the description that this hotel has NO AIRPORT SHUTTLE. The transportation cost to and from the airport cost as much as one night at the hotel. There was also no restaurant in the hotel. Walking to get food was through a sketchy neighborhood. This hotel is only useful for travelers with a vehicle.

Our trip was really good. Loved the ambience and a very good night sleep.

Will bot stay at hotel again!

Nice room. Clean building. nice pool, friendly staff

The front desk personnel were friendly but made sure I knew that there are no accommodations like early check in or late check out for third party vendors. The room was disgusting. The mattress had visible stains and was flipped as well the sheets. There were rust marks everywhere. My granddaughter and I were only there less than a day so I didn’t put up a fight because we were made to feel less than by not booking through marriott directly lol. SMH. I didn’t fuss or fight about it.

It was great

In the end, I booked a room next door.

Staff is friendly and the rooms are clean

Comfortable clean stopover near airport for flight next day. Friendly staff

Great

I enjoyed my stay. The staff were pleasant and the rooms were clean.

The front desk was very nice and accomodating.

Clean and safe.

Great

I arrived early at the hotel. Because my flight got in early. Was told there’s no rooms right now available until like 12pm which is fine. I kind of knew that. But I told the front desk AT LEAST 3x. That the refrigerator wasn’t working and they kept telling me they were going to have the maintenance person come and fix it. And they never did! Yes they offered me another room. But I had already unpacked and that’s an inconvenience. Before they assign you a room. They should make sure. We can use all the amenities offered!

Enjoyed our weekend stay

Great hotel

The room was clean and quiet just what i needed for my stay.

Staff is awesome. It’s always a nice stay.

Nice

Customer service was great, breakfast didn't have options for people who don't eat pork.Had to call maintenance to fix electrical socket when it should have been done when I got there.

I needed to book a quick hotel room for 1 night. Easy booking.

Rooms need updated but they have breakfast and friendly staff.

The staff from the check in to check out was attentive, helpful and everyone really nice. Manager Chrishan(sp?) helped with a problem I had with airline tickets and went above and beyond. Very much appreciated. Fitness Center very adequate also if you want to use it and we did. We didn't know what to expect for breakfast which is also provided but it had everything and more to satisfy all tastes. If we ever have to come back to Houston this is where we'll stay hands down. Kudos to all.

Staff were real friendly, room was very clean! Breakfast was great the two days we were there. Bacon, sausage, pancakes, eggs, etc, full breakfast! Great when you have children with you. Great room rate!

Clean nice hotel and road would recommend to family and friends

Clean, courteous staff, comfortable beds and good air conditioning. Only one problem--I wanted to watch Fox News and even though it showed on the TV menu, when I clicked on the channel it was a black screen that just said "Fox News" and apparently blocked so I couldn't watch it.

The person who checked us in was so kind and helpful. It was so nice after such a stressful drive.

The staff was amazing! It was a gentlemen by the name of Mr. James if I'm not mistaken and he was outstanding. He was so nice and helpful. I'm pretty sure I bothered him a 100 times but he was still so kind and happy to help!

Good stay. Good location.