Extended Stay America Select Suites - Jacksonville - Lenoir Avenue East

Ok it was fun

Not a thing It’s smelled like weed

Good

I guess you get what you pay for price was okay the location was okay They have certain rules that I didn't quite understand I had to pay for the bed linen, microwave didn't work and there were no amenities on site no ice machine plus no service from members cuz they were not there and it was hard to get in touch with them

The staff is very nice and professional. You get what you pay for. Not much to complain about to be honest. However, typically, these places have basic kitchen utensils they will provide upon request. Perhaps all of these utensils had already been given out, but there was none available for me at the time.

They put $100 on hold on my card and then someone fraudulently use the card that I put on file at Walmart for $150 and no one be downstairs. They won’t answer the phone.

They put $100 on hold on my card and then someone fraudulently use the card that I put on file at Walmart for $150 and no one be downstairs. They won’t answer the phone.

Very good

I'm a traveling nurse and my phone was stolen at work the night before I had to renew my reservation. I was 1 hour late paying for my reservation cause I had to go in person to get money due to my phone being stolen and deposit it to pay the hotel. The staff was rude about the entire situation telling me I was banned from staying at any of their properties cause I had money issues. Mind you this was my 4th week there and I had never been late before. I have never been treated so badly in the midst of being a victim of theft (we are lost without our phones)

Left side of bed had a big dip in it. Needs more soap and towels. Found two (nasty) bugs

Bad

Bad

No ice machine, dirty tub, no breakfast

Good

Didn't use the kitchen

Dirty shower(hair on the wall), broken dresser, rusted stove, rusted sink faucet, stains all over curtains

Good

Well, to start off. I did not realize that this hotel required a deposit once I got there, it was very unexpected and I had to borrow the money from family in order to stay because my room fee was already taken out my account. Once I did get the deposit to stay for that weekend I was relieved a bit. But I got into the room it didn't smell too good, the stove top didn't heat up well to warm up or cook my food, the white fridge had spots all over the front, the shower curtain rod wasn't put up right in the wall so the shower curtain kept sliding towards the middle causing water to wet the floor, water for the shower wasn't hot, the water in the bathroom sink was hotter than the shower, my room key wasn't working at times I had to keep working with it for the green light to show so I could enter my room...SMH! I opened the windows to get some air but there were holes in both screens so I closed them back due to bugs may enter through them, the light over the stove did not work. But the A/C worked well the staff was nice, the room overall was clean, the bed was comfortable, the location of the hotel was far off the road I passed it..but anyway I don't think I'll stay there again.

Have to wait 3pm on the dot to check-in. No early check-in. First room assigned was being worked on with things scattered around. Had to go back and ask for a different room.

Excelente

Staff was real getto

Your rooms smell like musty dirty clothes, it’s really a nice place, it can use some good cleaning and smell goodness, bed bugs in your rooms, I’m not convinced that it’s beetles, my neck says otherwise.

Bad

The property looks nothing like the pictures The staff were rude and not accommodating

The staff at both check in and check out. I forgot me meds and keys for car/home. I realized my mistake and about 90 minutes I went back and picked them up. The front desk staff recognized me and she handed me a plastic bag with all my belongings I had left behind. I had to run to Walmart to get supplies for cooking during my stay. I expected basic supplies to be included with the room

The staff at both check in and check out. I forgot me meds and keys for car/home. I realized my mistake and about 90 minutes I went back and picked them up. The front desk staff recognized me and she handed me a plastic bag with all my belongings I had left behind. I had to run to Walmart to get supplies for cooking during my stay. I expected basic supplies to be included with the room

The property looks nothing like the pictures The staff were rude and not accommodating

Horrible

The kitchen didn’t have any utensils.

Passable

When we need it Moshi and towels we have to pay for them and there was no soap in the room.

When we need it Moshi and towels we have to pay for them and there was no soap in the room.

Bathroom small & dirty . The toilet got clogged and it took an hour to get in contact with someone to bring me a plunger. Floors in room are very dirty. Staff is very rude.

No late check

Very nice experience and I left an expensive pair of sandals in the room which were held for me and returned. Thanks again!!!

Yes the room was in good shape everything was nice there needs to be more garbage cans to throw trash in other than the bathroom garbage

No soap or shampoo, ni coffee maker and bed was hard. Many other guests had dogs.

The front desk was rude and went about things as they liked

Was was okay, only thing shower head was broken

Good customer service

The kitchen was ok the bed was uncomfortable and the pillows was flat.. it gave just throwed together. Could have been a little more clean the wash clothes where dirty as well

The first room I stayed in smelled horrific. I used so much Lysol. The floor was filthy. I cleaned it up with Clorox wipes. After 3 nights I had to switch rooms. The second room was clean but smelled like a leaking attic. I had to wash all my clothes in my suitcase and air out my suitcase. I have been coughing ever since.

Nice

Nice and quiet

Clean rooms and above all the friendly staff.

Always a friendly staff.

Too many things to list

Friendly staff and comfortable beds.

Horrible

Nice to have a kitchen.

Everything

Nowhere on the app does it say once booking through a third party app there is a $100 deposit fee. Mind you my room was paid for in full and then Expedia had to bargain with the hotel on a refund on a fully refundable room for me

The room keys didn’t work and they gave me another room and the keys didn’t work either. The smell of the hotel is terrible .

deposit

Nothing

This has been the only hotel I'll use whenever I'm in Jacksonville. The location is is convenient for getting around proposals places in the city and the staff are always very friendly and helpful.

Absolutely terrible experience with no hot water, missing pillows, dangerously dirty, particles floating in the air, electrical panel in my room wide open and AC not working properly it should be illegal to rent this room I will be calling code enforcement

Stay was good except for the roaches in the bathroom.

Easily located right up of the freeway. The building was safe for the most part.

I came here on a business trip. The facility is situated in a good location, however, my experience was terrible. I wanted to leave after the first night. My key did not work the entire duration of my stay and it was difficult finding anyone to help me. I came back to the facility to find my door wide open on a few occasions and no worker in sight. My belongings could have gotten stolen and/or my safety jeopardized. I called the help line and they did not answer. I do not recommend this place.

Better cleaning bad service

I did not realize that they no longer had the continental breakfast I went downstairs about 6:30 this morning and there was no coffee and the clerical deaths or reception desk was closed I didn't realize they had started closing at 10:00 p.m.

DIDNT have Breakfast. And folks was filming me showering and rapist was onsite woth drugs.

staff was the best part . thanks

Good

Needs work done but the front desk young guy was a sweetheart on night shift

We arrived on a Saturday afternoon. The lobby door was locked and required a room key to access the lobby which is where you have to go to get your room key. An employee opened the door for us and then left with no help checking in. 20 minutes later the front desk clerk showed up and checked us in. The room was terrible. It smelled like mildew and the carpet was wet. Tried to open the windows to help air it out but they were broken. The bathroom was nasty! A long chunk of hair was in the shower which had not been cleaned. Burn marks from smokers all over the countertop. The next morning we went to talk to the front desk but the front desk was locked down. (large garage door type shutter). Tried to speak with a rep the following morning and was ignored even after asking for help multiple times. Worst stay I've ever had at any hotel!

My room 208 stink was stopped. Roaches is the room.

Furniture was busted. Bed was terrible. Room was very noisy.

The environment

Worse attitude from the staff

The place is extremly run down, and the staff is very rude and condescending. Hidden charges such as having to pay 2$ for towels. And this is is just the tip of the complaints. .

Our room we chose was non smoking. But we got smoking smell room. We could not sleep over night because of the smoke smell. It was very uncomfortable to spend a night.

They let me book a hotel room and there were no receptionist or anyone to service me when I got there.

Terrible rooms not remotely like website pictures rude staff

My shower rode was broken,an so water ket getting floor.they only give me I set of towel no bathroom toiletries.

Nothing at this place. bad service with the staff.

Very dirty. Smell of vomit and piss in the halls. Loud music and parties in the rooms, there was a man standing outside my door arguing with someone on the phone for 15 mins before I decided to leave.

Horrible experiencia , la habitación con mucha peste a humo de cigarro , todo muy viejo y asqueroso , todavía tengo peste en mi piel y la ropa la tendré q botar , muy asqueroso todo . No vale la pena , pagué 40 dólares más en cualquier otro lugar y valdra la pena porq estará en un lugar decente y limpio . No ingnore está reseña *.

Room was filthy and saw a cockroach in bathroom have photos will be sending in and requesting a refund or will dispute with credit card. Front office notified as well.

I liked the room & the price.

This place should be condemned by the health department!! The 1st room the put us in was filthy. Full of trash, dirty diapers and blood stain in bathroom, apliances old and gross. We then got moved to a room on 3rd floor. The entire place smells. Our room on the 3rd floor had a dirty, brown scum covered shower, the bathroom floor is lifted and moldy from water damage,filth on the fridge, no pillowcases on the pillows, stained towels, also very suspicious white stain on floor under a handprint on the wall. I have 2 kids, and was traveling for a family trip. I cannot just afford to book a totally new hotel. I should have just drove the 5 hours home at midnight, but I was too exhausted. The outside door was propped open with a beer can and people staying in vehicles in the lot. When we checked out the lady also implied we would not get our deposit back after they inspect the room. I took pictures of the room when we got there and would pursue legal action if necessary.

They said we couldn’t check in till 5 plus wants to charge a 100 deposit plus 40 a day for my dog who I have as an emotional support animal

Room was good had A kitchenette with no utensils, but you can get them from downstairs bed was hard shower was supposed to have a seat in it and did not big thing was the trash room on our floor was overflowing five garbage cans, full and trash all over the floor the whole second floor smelled

Only 1 person could take a shower because the tub took 2 hrs to drain. Air conditioner was extremely loud, carpet was stained. Over all very dark and drab. Also the security deposit had to be made as a separate transaction with a 7 day hold

First of all there was no elevator from one floor to the other supposed that a fire broke out there was lil children in the rooms what would happen to them i cannot even imagine .

Terrible and staff is very unprofessional

Cons: The hotel just isn’t clean. The bathrooms are grungy and very old, the floors are stained and need a solid scrubbing and everything is just run down. The elevator is long term broke as well. Pros: The beds are comfortable, they have a full kitchen and the staff is very professional.

there were roaches in my room and hair in the shower drain. Otherwise it was fine

Todo mal

Roaches were crawling into our stuff and us. Had to leave early.

Ccc

The housekeepers knock on your door at 10am when check out is not until 11am. Staff was rude.

I love it very nice. Good service.

The front desk on Monday morning about 9am was extremely rude and unprofessional, hope she never at a front desk ever again. Apparently she was on the cleaning clue but she was running the desk on that day. I’m desabale and she made me go up and down several times, as if it was a joke for her.

The hotel was decent

Worst hotel ever!

I had two rooms both was bad horrible 100 dollar deposit not worth it everything was dirty

Great experience

The only good thing's it's close to downtown Jacksonville. Other than that it's a cheap 2 star motel. Dirty and stained bed sheets, cigarette burns on toilet and bathroom basin. No breakfast, wrong advertisement stating about real breakfast, at 8:30 everything was out except for some coffee and some grits. Shady people that hang out at night.

We enjoyed our stay. Staff was accommodating!

Good enough

My stay was pretty good. The housekeeper was very nice and sweet. The front desk employees were respectful and knowledgeable also nice. The only thing i didnt like was no breakfast just complimentary coffee. Some fruit or something would have been nice but overall it was a good stay

They have roaches

Room had roaches, room smelled, Hair on sheets and all over the bathroom

It was old, check in was slow, just ok at best...

Very poor

The only thing I didn't enjoy was the wifi wouldn't connect to my gaming console but that's a minor thing. My stay overall? Amazing. This is my second time staying at this hotel and the staff and rooms were great. Friendliest staff literally was there 24/7 and was always helpful. The room was clean and very spacious I enjoyed the extra space and quiet. The beds are super comfortable and relaxing.

I did stay because I wasn't informed that on top of the room fee that I booked on Expedia there is also a large deposit per adult due at the same time.

OK - appeared to be good for a longer stay - for a quick over night stay lack of breakfast was a negative factor. They had coffee and a few muffins but grab and run options were not very good.

Stay was great .clean room good food and friendly service

I would recommend for a quiet place and safe

Booked room for double bed and got room for a queen. Immediately called and said they will not into it. Never got a call in 10 minutes which front desk Amy was very rude and have no care. Tried to make it seem I was in the room for hours then started assisted other people instead of me when I advised I had an Uber outside waiting. Like hotel but horrible experience

I didn’t stay 10 minutes

Love the front desk staff though! They were friendly and helpful.

No breakfast

Charged a $100 deposit to my credit card. Im to get that back on check out. Makes no sense. Are they going to make me wait until they check out the room for damages? I think not so whats the point?

Safe environment. Exemplary check in: Amari. Clean room with excellent heating and plenty of hot water. Bed slept wonderful. Very handy kitchen. Only one chair to eat in.

Door locks do not work on most outside doors. Issue with my pet. Rm door lock difficult. Smell bad.

Would recommend to anyone

Older hotel room smelled musty when we first came in, thermostat on a/c wasn't calibrated correctly had to put down to 64 to get room cool.

The staff was great, very accommodating, friendly and punctual. The room however was old, out of date and somewhat dirty. The bed was clean and without bugs.

Manger is rude. The staff doesn’t communicate wit

My first room 223 had a terrible moldy smell, I had to mop the floor with a towel it was so filthy. Floor has not been mopped in quite some time. Shower converter lever was broken so I could not take a shower. They switched me to room 232 which was better but still not clean. The “grab and go breakfast” consisted of some oatmeal packets and coffee. Definitely not coming back.

Stay was good, needs a little of remodeling.Bathrooms are extremely small.the kitchen was in poor condition. Some areas had odd smells through out the hotel. other than that it was good.

It is nor suitable for leisure stays.

1. They advertise Free Breakfast - do not be fooled - it’s only coffee. 2. The building cleanliness was poor. 3. SOME of the staff were not so great. 4. The sheets seemed cleaned but the rest of the room wasn’t that great. 5. The door key device wouldn’t work right.

Great customer service

Is bad hotel charge me $100 more for nothing say Expedia didn’t pay for them

Property was clean and staff were friendly. Yo9u have to request the wares you require for the kitchens, and there is nothing provided or available on site for cleaning dishes or for laundry, so you have to BYO- but it is an affordable and accessible property with several restaurants within walking distance.

This is the hotel that don’t have bathroom tissue. We ask the guy and he told us that we need to buy they don’t provide it. And the breakfast they don’t have other drink but coffee. No orange juice nothing. Hallway of the room smells cigarettes carpet is so dirty

Muy sucio y apedtaba mucho el cuarto y alrededores a mariguana

The fire 🔥 alarm was activated almost at midnight and they evacuated the hotel just when we were already sleeping. I booked because it said that breakfast was included and the breakfast was ridiculous, only coffee and cereal by the lobby and not in the cafeteria, so disappointed.

The halls smells like it’s wet an moldy, the toilet wouldn’t flush, fridge wasn’t cool when we arrived as well.

Front desk clerk was rude and unprofessional.

Room was perfect size. Bed was extremely comfortable. Wish I could have stayed longer.

At first it was and okay place to stay the night until roaches was everywhere when we turned the lights out.

Didn't like it 4 nothing

Mi’Lissa at the front desk was very rude when checking me in. I’ve been staying at this location for a while now and I have never had any issues with checking in or booking using a third party website. Everyone has always been incredibly nice. She proceeded to tell me it was policy and that she’s been with the company for 4 years etc. Which good for her, but her attitude was uncalled for when I was incredibly nice to her. This also wasn’t her first time having a guest upset. I questioned what she was telling me because I was confused and never had anyone tell me I needed to pay extra because I booked through a third party. I went as far as to apologize to her if I came off as rude, even though I know I didn’t. Just overall a bad encounter with her and I’ll be sure to avoid the desk when she’s working.

Lovit

Manager is a belligert, disrespectful,arrogant unprofessional jerk. Had to move because of an alarm. Asked for a comp and he told me I had already been accommodated in a snide manner. I called him an ahole out of anger and he kicked me out at 10pm.

Was such a good value I thought they had made a mistake! My room had a full kitchen and breakfast was included! Nice and clean. I definitely will book here again!

The sing was stopped up

Employee was on the phone with her friend the whole time she was checking me in, room was dirty and smell bad.

My wife and I arrived after being on the rode 7.5 hours just for the night audit person to not answer the door. I assume they were in there sleeping. But I never received keys. My wife and eye ended up sleeping in the car in a parking deck. I am still waiting on the refund the GM promised.

We reserved this hotel because we needed a pet friendly hotel. I dont think quality should be compromised for it. Staff was ok, quick check in. The carpet in the room were stained all over, bathroom shower were not that clean, elevator switch was broken on our floor, the breakfast was coffee and a nuts bar. We witnessed people carrying drunk people, people walking covered with towels on the hallways. It was truly a shocking experience for my kids. Brand and price were a factor but we got it wrong

Disputing the charge.