Candlewood Suites Jacksonville Southpoint by IHG
About Candlewood Suites Jacksonville Southpoint by IHG
Attractively located in the Southpoint-Butler Blvd district of Jacksonville, Candlewood Suites Jacksonville Southpoint is located 6.8 miles from Theatre Jacksonville, 7.4 miles from Museum of Science & History and 8.1 miles from Florida Theatre. With an outdoor swimming pool, the 2-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property has a 24-hour front desk, and luggage storage for guests. The rooms at the hotel come with a flat-screen TV with cable channels and a kitchen. All rooms will provide guests with a fridge. EverBank Field is 8.3 miles from Candlewood Suites Jacksonville Southpoint, while Prime F. Osborn III Convention Center is 8.5 miles from the property. Jacksonville International Airport is 22 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews are overwhelmingly negative, with guests expressing dissatisfaction with cleanliness, amenities, and customer service. Many guests reported issues with dirty rooms, foul odors, and pest infestations.
- Staff friendliness
- Spacious rooms
- Lack of cleanliness
- Poor amenities and maintenance
- 5/5
Studio suite was very spacious.
- 4/5
Convenient to I 95
- 4/5
Overall experience was great. Hotel was clean with some grades. Staff was friendly.
- 5/5
Exceptional
- 4/5
the stay was awesom the room was nice and the staff was friendly and helpful te onl thing i would suggest to make this hotel more enjoyable is offering a hot breakfast in the morning
- 2/5
I had my elderly mom with me and she had back pain issues the next day from the bed. On my end I found hair on the towels that were folded in my bathroom. On the second trip back through Jacksonville I had already made reservations to the same hotel and found quite a bit of hair (no mine) in the shower tub. I have stayed many times at a different Candlewood locations and never had any similar issues although I normally book that hotel when trip costs are a factor. The location in Jax is definitely a step down in presentation and overall accommodation than the ones I have visited. I would not generalize this to all other locations but will select other places to stay when passing through Jacksonville.
- 5/5
It was a good price Nice condition good and clean staff was amazing. Could you some work in the laundry room
- 5/5
The room was spacious and clean. I will stay there again. No breakfast.
- 5/5
Wonderful place, clean and well maintained
- 4/5
Room was very clean and spacious. Comfortable. Night clerk was very helpful and professional
- 5/5
Very affordable and clean place... great coffee! N/A
- 5/5
Very affordable and clean place... great coffee! N/A
- 5/5
Awesome location. Staff was extremely nice. Convenient location
- 4.5/5
Was clean and ideally located Nothing
- 5/5
N/a
- 5/5
Nice and quiet N/a
- 5/5
Staff was helpful, especially Nicole. Place was clean, free wash, liked it was a suite & close to restaurants
- 5/5
Staff was helpful, especially Nicole. Place was clean, free wash, liked it was a suite & close to restaurants
- 2/5
Yes, but staff didn't even go in to tidy up the room
- 3.5/5
Room had a weird smell to it and AC wasn’t too strong had some hot nights
- 3.5/5
The staff was nice and helpful easy access in and out Room had a weird smell to it and AC wasn’t too strong had some hot nights
- 1/5
The hotel is old and needs updating. The handicap bathroom floor was always a flood of water since the drain is in the middle of the bathroom. we had to put down towels everywhere for it to be safe. Poor design. Fall and slip hazard for sure. Room smelled musty and unclean. No cleaning sprays were used for sure. Bare minimum cleaning. Pool is tiny barely a pool. No hot tub. No breakfast. Staff was nice.
- 0.5/5
Clean & quiet. Good location. We paid for a Queen Suite & only got a full size bed with regular room. We slept awful. The room also wasn't ready when we got there after check in time.
- 0.5/5
We paid for a Queen Suite & only got a full size bed with regular room. We slept awful. The room also wasn't ready when we got there after check in time.
- 4/5
when
- 5/5
The employees were very professional, courteous, and friendly There is fresh coffee at no charge, access to laundry and ice. As well as snacks available for purchasing.
- 5/5
Yes
- 5/5
Well the first room ahead smelled like smoke so they moved me down to the first floor and the second room that they moved me to wasn’t bad, but it had like a cooking, lingering smell, but the housekeeper came in and sprayed it even though it mild, the smell it never fully went away, but other than that, this day is always great
- 5/5
Beautiful , tea machine
- 5/5
Beautiful , tea machine
- 5/5
Very well kept property…. Service oriented staff
- 5/5
Clean room, friendly staff, nice location. Only downside was there was no breakfast. Otherwise nice and safe place to stay.
- 5/5
Exceptional
- 5/5
Staff was amazing! clean comfortable and never once felt unsafe!
- 5/5
Staff was amazing! clean comfortable and never once felt unsafe!
- 4/5
Very good
- 5/5
My family and I were leaning towards an Airbnb, but at the last minute we decided to go with the hotel setting, and it was the best thing we could have done. The hotel room was spacious, the beds and the pillows were soft, the staff was friendly, and there were many places within walking distance to grab something to eat. We all came out very happy with Candlewood Suites. I 100% recommend this place.
- 5/5
Very nice. Looked recently remodeled. Very clean. The only thing was a bag of trash in the hallway the first afternoon we got there, and was still there later that evening when we came back to settle in for the night. It could have been done by a guest, but overall no complaints. Very simple, nice small hotel.
- 5/5
Wifi went out on me other than clean etc
- 5/5
This hotel is an extended-stay that is set up and feels like a true extended-stay place. The room was veey spacious to allow space for all your things. The kitchen was full stocked with all of the essentials needed if you had any plans to do any light cooking. Very well planned. Modern and fresh decor. Bathroom had all Dove products (shampoo, conditioner, wash, lotion). Absolutely a lovely place stay in.
- 2/5
Rude staff rooms are terrible
- 5/5
The bed was comfortable and clean, I enjoyed my stay and will definitely stay again
- 4/5
The front desk people were helpful.
- 4/5
Love the space and cleanliness of the room and hotel grounds overall. Slight musky smell in the hallways, and terrible water pressure in the shower, but probably because it's an older hotel. Despite that, I would definitely be willing to stay there again just for the room and value itself. Very well located, quiet, safe, and all around good hotel.
- 4/5
Area was very safe and property was nice. The room was clean, but had a slight odor as if an animal had been in it previously… But they do accept pets there. Otherwise great!
- 5/5
The room was very clean - the A/C worked amazingly and the bathroom was spotless. I stayed for a week - I will stay again 👍
- 5/5
Very good experience from the moment of check-in, the receptionist was very friendly and quick in her service and the hotel was good
- 5/5
Great experience overall
- 5/5
Hotel room was very spacious and clean. Would definitely stay again!
- 5/5
I just finished a 5 day stay at the candlewood suites Jacksonville. Great stay, new hotel, all pics are accurate, everything was new and worked correctly. Fyi, since all the rooms have kitchens, they don't serve a breakfast, which was fine by me since I wanted to cook my own food. Will definitely stay there again.
- 4/5
Kitchen had what was needed. Had reservations for 2 beds only had 1 bed and sleeper sofa. Other than that everything was good 👍
- 5/5
Loved the location, clean room, size of room, great staff.
- 4/5
Everything was great. Not sure if the TV had different channels like the other hotels do but it was a hassle having to login in with a Google account.
- 5/5
Candlewood Suites is a lovely hotel! The suites are quite spacious with abundant leg room. In the lobby, the pantry is well stocked with a good variety of snacks. Behind the front desk, the hotel attendant was friendly and courteous. For these reasons, I highly recommend this hotel.
- 5/5
The stay was great. The kitchen was stocked with all of the latest appliances and dishes. It was a very enjoyable experience.
- 5/5
This place was nice
- 5/5
Nice remodel. Very clean. Comfortable beds
- 4/5
Nice hotel and was a good location for us. I thought the queen suite had a couch but it didn’t. It did have a table with two chairs and a nice kitchen. The room was nice but didn’t smell fresh but we opened the window and did our Lysol spray and it was fine. Our bathroom needed cleaning and we told the staff and they were there fast and handled it. The bed was fine not too soft or hard. The coffee was fresh in the morning and staff was nice especially the young lady who checked us in. It’s no sidewalks outside of the hotel so you have to walk on the curb/gutter which wasn’t bad because the roads are wide.
- 5/5
Great place for cruises
- 5/5
Did not use any of theamenities but appreciated the space and cleanliness.
- 4/5
Room was nice and spacious
- 4/5
Pool was small and closed at 5pm but it was good enough for the kids to swim around for a couple of hours. Room was spacious and clean. Staff was nice. Had a little hiccup at check in where one of my rooms were given to someone else which cause about a 30 minute delay in getting checked in but other than that, enjoyable stay, will return
- 3/5
No kitchen … other guest upstairs were loud … like they were playing wwe …
- 5/5
Clean, new.
- 5/5
It was very nice and very reasonably affordable for a queen bed suite for our last-minute accommodation needs! We will definitely plan to stay here in the future if possible!
- 5/5
Didn’t use laundry, but staff is excellent, room & property all clean, kitchen got everything we need for 3 night stay.
- 5/5
This hotel was clean and the staff are professional and friendly. Accommodations were made due to lack of availability for the room with double bed.
- 5/5
So clean and wonderful especially the price we paid!
- 5/5
No breakfast
- 5/5
Very clean and comfortable. Staff was friendly and helpful.
- 4/5
Issues with elevator but other than that it was nice
- 5/5
Friendly Staff, comfortable rooms
- 5/5
This hotel is in a great area for food places to shop and events happening i loved the spacious rooms and the kitchenette i will come again
- 5/5
Nice, clean, up to date, spacious rooms & property! Would stay there again!
- 5/5
Beautiful kitchenette and remodeled rooms. Nice location close to many food options. Right off i95. Definitely would stay here again when back in Jacksonville
- 5/5
Nice large clean rooms. Staff was very friendly and it was a great location. Nearby shops and eating was very convenient.
- 5/5
New ownership took ocer and the remodeled rooms and hotel are beautifully done. Excellent service from beginning to end. The staff was also very friendly and helpfull. Porsha was amazong! Free laundry and coffee are amazing! The location for me was very convenient. There are also alpt.of food optioms near by if yoi choose not to cook beautiful effecint kitchen within your rooms. I loved it so much i made another reservation to extend my stay while I'm staying in Jacksonville.
- 3/5
First night was loud outside in parking lot and loud in hallway. Staff had loud music coming from room that was maybe being cleaned. They didn't seem bothered by how loud it was outside either. Second night was better. Room was clean and beds were comfortable.
- 5/5
I’m always pleased to stay here for the price it’s typically always clean although this time there was a dirt spots on the shower wall but nothing major. The front desk is always great
- 5/5
Porsha is definitely an asset to your establishment
- 5/5
Clean comfortable and great location.
- 5/5
Room was clean and huge and very well equipped
- 4/5
.
- 5/5
Room was modern, clean, and quiet. I have a bad back so I always worry about beds. The bed was very comfortable which made it easy to sleep in. I will definetly stay here again!!
- 5/5
.
- 2/5
Well located night staff very unfriendly
- 5/5
Clean
- 5/5
Top notch
- 5/5
Free laundry was a big plus.
- 4/5
Na
- 3/5
Okay hotel in a pinch. I booked this because of all the comments, and I needed a room with 2 queen beds. Almost every other hotel only had king beds available or were higher in price. The hotel overall was average. I was given a handicap room on the first floor. I asked to have a room on another floor but was told that that was the room I was assigned and they were booked so that's all they could do. While the room was spacious, I had a toddler with me and the shower actually was our biggest problem. Since it was a roll in shower the water came out into the middle of the bathroom and the drain didn't work very well. It was dangerous with our little one because of the standing water in the room. Also, the floors weren't as very clean. The beds were okay not really any complaints about that. My other issue was that we entered one evening through the side door and there was trash piled in the entrance which smelled awful and it was still there the next day. We had a lot of bikers staying there and there was a heavy smell of weed. So while it did for a pinch probably wouldn't stay again.
- 4/5
Clean and quiet
- 5/5
Staff great
- 4/5
Room was clean and very large. We arrived late and staff was very welcoming and helpful.
- 5/5
Didn’t use
- 5/5
Clean and comfortable rooms. The kitchen/bedroom layout was perfect. Well set up. There was a little street noise but I wear ear plugs, so not a problem for me. 2 choices of pillow types which was helpful. I streamed Netflix and relaxed. Perfect downtown location.
- 3/5
Room and property in good condition. However, wifi in my room dropped constantly, and it was not fixed even after bringing this to attention of the staff.
- 5/5
Excellent service, clean room, check-in and check-out were on time and very fast
- 5/5
Yes and yes
- 5/5
Clean room, nice staff
- 4/5
Clean room, nice accommodations
- 4/5
Very clean and spacious.
- 5/5
The cleanest stay I’ve been to in a while. Efficient check in and out procedures. Courteous employees. I will be back.
- 5/5
Everything was top notch! Spot on! My room had a full size kitchen!
- 5/5
Clean room, very nice hotel.
- 5/5
Clean room, updated hotel. Quiet setting. Staff was very friendly
- 5/5
Will definitely look for this hotel for future trip trips
- 3/5
For room- the bathroom vent did not work, a modelo tall can was next to the A/C with a glass shard next to dresser. Tried to request extension for checkout and one of my calls went through and the person hung up and when I called again I was faced with an attitude and told no.
- 4/5
Yes
- 5/5
Clean room, good staff
- 3/5
We were on the first floor and the noise of doors opening and closing was very loud
- 1/5
The check-in process was messed up, I was assured it would be fixed the next day when I left. That was messed up. I spoke with my bank and come to find out they charged me twice for my room and twice for the deposit. I had called them to ask if they could check and see if that’s what happened and they assured me that’s not what happened, but it was indeed what happened. And to be talked to like I didn’t know what I was talking about was insulting to say the least. These people are not friendly or professional. Avoid.
- 4/5
Clean room, loved the kitchen and table with seats
- 5/5
Staff, very friendly and responsive
- 5/5
Everything was great here. Made me wished I looked for other Candlewoods to stay at for the next leg of our trip. Thanks 😊
- 4/5
TV didn't always work, bed was a little uncomfortable
- 5/5
Room was great, dtaff was good
- 5/5
We enjoyed our stay! The staff were friendly & helpful, the recent renovations felt fresh, the bed was comfortable, and the gym was well-equipped. We would definitely stay again if in the area.
- 4/5
Clean room. Good value!
- 4/5
Clean rooms, friendly staff
- 5/5
Staff was really attentive and polite. Will return for sure. Slept great
- 5/5
Rooms are nice and the staff is always nice. Great value for the price of the room
- 5/5
very clean... staff friendly... good free coffee... bed comfortable... room spacious...
- 5/5
Everything was good
- 5/5
Very clean room. Nice layout. Only wish the stove would stay on for longer than 5 minutes. Can’t really cook anything on it. The staff was excellent. Loved the fact I could do some laundry on the house! All in all a great experience.
- 3/5
didn’t receive the room I originally booked.
- 5/5
Clean,new and staff was great!
- 5/5
Clean room, fully stocked kitchen, and comfortable bed.
- 4/5
Good location and clean rooms.
- 5/5
We really enjoyed our stay! The room was very clean and the customer service was excellent! Plenty of food options and conveniently located right off of I95. Highly recommend for your next stay. Felt the customer service went above and beyond 😁
- 5/5
The room was very clean and well stocked to accommodate the whole family. The staff was welcoming and friendly.
- 5/5
Room was clean. Staff was friendly and helpful. Bed was comfortable. Quiet and felt like a safe area. Close to stores and restaurants. Kitchen feature was convenient and clean. Dishes, glassware , utensils and cooking pots and pans provided . Full size refrigerator , dishwasher and garbage disposal was great. Kitchen very clean. No bugs seen. Staff always cleaning the premises. Would stay again.
- 5/5
good
- 5/5
Easy check in. The room was clean and comfortable.
- 5/5
This hotel is always my choice when I come to area to stay . The staff is amazing
- 5/5
Very clean
- 5/5
Very pleasant, and fast.
- 5/5
The desk staff was friendly and efficient for check-in and the room was clean and comfortable and well stocked with toiletries. The kitchenette was also well stocked with clean dishes and cooking tools. This will definitely be my go to when staying in the area.
- 5/5
Very well appointed room very comfortable quiet and clean. Highly recommend staying here
- 5/5
Room was clean and the bed was extremely comfortable. Staff was very helpful and pleasant. Definitely will come again when we are back in the area.
- 5/5
Rooms were clean. Manager at froom desk was very pleasant.
- 5/5
We were pleasantly surprised at how nice our studio was for the price we paid. Beautiful clean room, comfortable bed. Smart tv, mini kitchen with all appliances needed. Staff was friendly and accommodating. We will for sure stay here again.
- 5/5
There wasnt any parking. Otherwise, great facility
- 3/5
Floor was sticky.
- 5/5
Room was clean and ready for us.
- 5/5
Great staff, nice updates, floor was newer but hid dirt, would recommend housekeeping clean floors better, but overall pleased with stay
- 5/5
, the staff was accommodating. Our TV went out. They offered another room on another floor. We didn’t want to have to move since we were only there for the night, so they let us watch TV in that room.
- 5/5
i for sure will recomend place. i was with 2 kids, and was happy had a small kitchen.the room are huge, all clean(99%, i found 2 hair only))), they were out of dish washer detergent, but it not big deal. I load all in mashine and they saued will handl it.
- 5/5
Had a good stay !
- 3/5
Properties, old rundown
- 5/5
Good service, easy check in and out. Only stayed for one night headed down to Orlando for a cruise. Parking was hectic due to parking lot being paved but otherwise it was great.
- 5/5
Clean room would stay again
- 4/5
Bathroom hand wash soap was empty. Wanted to watch tv in the lobby area and they were not able to find the remote. No breakfast included and not even paying for it.
- 5/5
Everything was perfect. Room was spotless, service was great. Will always stay there when I need a spot in Jacksonville
- 5/5
I lived that the room was pet friendly. Staff were very nice.
- 5/5
Very great stay!!!That hotel is a hole in the wall I loved my stay and didn’t want to leave ,nice private and comfy
- 5/5
The room was very clean and spacious. We didn't have any problems at all with our stay . It was really nice that the whole property was dog friendly as we travel with pugs.
- 5/5
Staff was friendly and welcoming. Room was clean and well decorated and modern. The bed and pillows were so comfortable.
- 5/5
Spacious, comfortable room. Helpful, friendly staff
- 4/5
Room trash wasn't taken beforehand but everything else was nice.
- 5/5
Room was clean and staff was so nice! Would stay again!!
- 5/5
Great Hotel ,Very Nice Clean and Friendly Helpful Staff!
- 5/5
Everything was amazing!
- 5/5
The room was spotless. The staff was fine, but they didn't put enough towels in the room.
- 4/5
Didn’t use either but it was set up perfectly
- 5/5
Nice visit
- 4/5
The staff was courteous. The room was clean.
- 5/5
Great
- 5/5
friendly, helpful staff, especially appreciated for a middle-of-the-night check-in. was impressed by the quality of accommodation for the rate paid. super pleased.
- 5/5
Very pleasant stay, super clean and spacious. This hotel is well maintained and it shows. It was a perfect stay and I definitely would lodge here again.
- 4/5
Elevator smelled
- 2/5
My first room was bad. Had broken light fixture. Parts of the base board was broke in kitchen. My bed pillows were on the sofa and the trash wasn’t emptied
- 5/5
Excellent staff, excellent hotel appearances, one of the cleanest rooms I have ever stayed in and the bed was super comfortable. Definitely was very relaxing after a full days of work and super accommodating!!
- 5/5
Spacious room and friendly staff
- 5/5
All good
- 5/5
Ok
- 5/5
Great place to stay. Room was clean and well maintained. It has a small kitchen area stocked with utensils and a few cooking supplies. I would definitely recommend this place.
- 5/5
Staff was excellent Room was beautiful Bed so comfy
- 5/5
They have a shelf stable PC creamer.
- 5/5
Good experience!
- 5/5
Laundry
- 5/5
The renovations and total look of this hotel is amazing for the price. Even the bean to coffee machine was a nice touch on our stay. The room is equipped with everything you need and its very comfortable. I will be back for a Jaguars game next year is this same Hotel!
- 4/5
good hotel will be booking again in the future.
- 5/5
Very huge room eith the kitchenette which was very convenient for my needs. Love the tv that i can access my streaming services.
- 4/5
A great stay and would definitely stay here again.
- 1/5
There were roaches in our room hair all over our bath towels. When I called down to the front desk she told me she couldn’t switch rooms due to it being fully booked and to talk to the manager in the morning. I did and the manager said she will have to get with Expedia and call me and let me know. I still have not heard back from her. Very poor customer service and dirty hotel. Disappointing and then to not have any compensation is unacceptable!
- 5/5
Upon entering our room, it was 90° but on the other side, the AC cooled it down to below 68 in a couple hours
- 5/5
We enjoyed our stay
- 5/5
I stay here whenever Im in town the location is perfect . close to downtown,the Avenues ,Towncenter and Southside . Clean quiet. And the staff is friendly and Helpful.Ms.Nicole is an Angel .I will defiantly return
- 4/5
My first night there the towels had hair on them. I told the front desk, they gave me new clean towels with no hair. The upstairs people made a lot of noise, I told the front desk but nothing happened. When I first walked in bathroom stunk and didn’t seem too clean but the rest of the room was very clean.
- 5/5
Everything was very clean and staff very friendly and helpful
- 4/5
Gym, Pool
- 5/5
From check in to check out it was a great stay. Staff was friendly and the pantry available was top notch!
- 5/5
Very nice property. Professional Staff. Close to Towne Center for shopping and restaurants.
- 4/5
Yes
- 1/5
I’m disappointed because I didn’t stay 9/26-9/28 and got charged I stay Labor Day weekend for a funeral for my sister my dates was changed and I still got charged this was not right and it overdraft my account
- 5/5
Clean overall although the hallway had a moldy smell
- 5/5
Clean room , easy to find parking
- 5/5
We had a great stay. Walls were a little thin but that’s everywhere now. Rooms were very nice and offered lots of space and storage. Location was great. Easy access to highways and other main streets. We would stay here again.
- 5/5
Nice hotel. Always stay here when passing through.
- 5/5
The room was very comfortable like a small studio apartment. Very clean, appears that the hotel was recently renovated. I would definitely go back to this hotel.
- 5/5
Other than the carpets needing to be cleaned both in the room as well as the hallways, the hotel is nicely upgraded and most importantly, the bed was super comfortable. I slept very very well.
- 5/5
The staff were friendly and provided great service.
- 5/5
Close by food
- 5/5
Convenient. Clean.
- 5/5
Nice property!
- 5/5
Amazing
- 5/5
Cozy bed
- 5/5
Room was clean and the property was nice and quiet!
- 5/5
Great all around
- 4/5
Good
- 1/5
Shower had no shower curtain. Water was not hot and no water pressure!
- 5/5
It was great front desk easy check in and out
- 4/5
Free parking
- 5/5
Nice room....good, friendly service.
- 5/5
Very Quiet & Peaceful
- 4/5
S
- 5/5
We enjoyed our stay. Nice room, good price, good location and we liked it being so close to Cracker Barrel. All of the employees were professional and helpful. Keep up the great work.
- 2/5
The hotel itself was very clean, we were very disappointed because I booked this hotel way in advance for me and my family to accommodate us, and when we got there the front desk clerk tells us that they did not have the room that I chose which was the two queen beds I also called the day before to verify and to go ahead and ask them to take my payment because I chose the option to pay at the property I booked through hotel.com so they blame the issue on me booking through a third party, and which I do not believe I have used hotel.com for years and has always gotten what I booked now in the defense of when you're booking online it may not look exactly like what you chose when you get there but I always got whatever type of room I've asked for I feel like they didn't want to take accountability and then when I demanded that I needed at least the two beds because it was three of us and we do not sleep together one woman and two boys we want what we paid for and booked ,they told us that they could not accommodate that and either I took what you guys had or if I wanted a refund of course it was going to take 7 to 10 days for money to hit back on my card and I was very very disappointed because I saved the money for this trip and if I did not take the room that they had offered we would have had nowhere to stay and we drove 6 Plus hours to get there I feel like they should have at least offered us two rooms to accommodate because again it was not my fault .
- 1/5
Rooms are very noisy you can easily hear people walking and talking thru the walls. We were a late check in and I’m assuming the neighboring room did not like this and proceeded to party. Shouting, and playing loud music and stomping around
- 5/5
Great staff
- 5/5
The front desk staff are amazing. Wowww . The hotel is very clean and spacious I love it
- 3/5
The property was excellent. Very. Clean, bedding was amazing. I will definitely stay again. However, I don’t normally leave a bad review. Front desk agent Nicole displayed outstanding customer service. Then came Daniel!!!! He is the amputee of rude!!! Never have I been treated in a manner. He doesn’t represent this facility in a pleasant way. Hes just HORRIBLE!
- 1/5
It’s been 10 days and I still haven’t received my deposit yet from check out
- 5/5
Definitely staying again!
- 4/5
Everything was fine. Nice room but there was a loud recurring noise like a door slamming every couple of minutes
- 4/5
Wonderful Came in town for overnight trip .Staff was great close to may things to eat centrally located to Southside , downtown , beaches and westside I would stay again .
- 1/5
Staff went through my meds and luggage, removed them to the office and when i found it missing claimed i never checked in and was a no call no show for my stay, even though i had a key, was obciously in the room and using it. When confronting them my luggage being go through they just wanted to make a big deal about my room being cleaned and fresh. Fresh room doesnt make my meds and luggage being gone through alright.
- 4/5
The property was beautiful and a safe environment, the hotel was updated I love the floor plan with the selfs , and full kitchen and the room was a nice size we felt at home and comfortable, only issue was the bed railing was too big and our mattress kept falling thur on the floor , my husband and I switched rooms 2 times the 3rd room we decided we were not switching because we were tired . The 1st room AC was leaking and it cause a big puddle close to bed . Water was on the floor . My mattress fell down on my side of the bed. So I moved to the center and was able to sleep comfortably, the bed was so soft and comfortable and the pillows I had the best sleep . 💤
- 3/5
The staff is the absolute highlight of this hotel. Every staff member that I interacted with was amazing. Although the hotel states that it’s recently renovated, it didn’t meet my standards. The room itself was filthy, there was pet hair everywhere, I could see visible dirt and dust on the furniture. I arrived at 1am, so I didn’t want to bother the front desk attendant. I always disinfect hotel rooms that I stay in, so I just completed a deeper clean. Also, you have to slam the doors in order for the locks to engage. Overall, great and friendly staff, but I wouldn’t stay here again.
- 5/5
I want to say a big thank you to Noelle and Kristen front desk manager they are both amazing….. So I had an issue and had to do a late check in ( 5:00 am) they saved my room and didn’t cancelled and I think I bothered them so much that he would have killed me but with great attitude and excellent service I had no issue thank you both for an amazing stay especially with a 1 year old baby….. I RECOMMEND THIS HOTEL AND REMEMBER TO ASK FOR NOELLE AND KRISTEN (front desk manager)
- 3/5
Great property but the 3rd floor had an awful smell. Luckily our room didn’t smell but was dreadful. Otherwise great place.
- 5/5
I wish I had known how awesome your establishment was when booking all our stays. In the future we will look for your hotel when booking travels
- 2/5
The AC was not working properly. The room was actually humid. The bed sheets were damp from the humidity.
- 5/5
Very clean
- 5/5
Area is okay. We appreciated the customer service with having a dog with us.
- 5/5
Had a great time
- 4/5
Clean, recently updated.
- 4/5
Overall a wonderful stay. Plushy bed afforded a good night's sleep & staff was impeccable (Noelle especially as was Daniel) Tables are needed poolside to put belongings on (as opposed to on ground) An excellent accommodation!
- 5/5
N/a
- 5/5
My experience with studio has been great. It was just difficult time verifying booking but it’ll
- 5/5
The price was very good in exchange for what was received.
- 5/5
Room was very clean and comfortable. The only thing was the microwave wasn't to clean. Overall great environment. Staffing was awsome and helpful to explained the deposits some may not know upon purchasing the room which is $100.
- 5/5
Very nice
- 4/5
I ended up staying on the second floor which has kitchen. It’s very clean , renovated excellent room. I really enjoyed it. Everything is great however, if you’re staying on the second floor, the third floor is designated for the pet owners and the whole night the person that was on the third floor above my room was walking loud and making noise which kind of disrupted my sleeping for the night. Other than this, the room is excellent . so that was the negative thing that I experienced in my stay.
- 5/5
It was a good stay
- 5/5
Na
- 5/5
Everything is fine
- 5/5
The room was massive and having a full fridge and stove was incredible
- 5/5
It's was a nice 1 night stay
- 5/5
The best
- 5/5
Cozy 1 bedroom studio. Nice amenities including laundry facilty, gym and pool. Will definitely consider again when I'm in the area.
- 5/5
The peoprty looks good and your team s really good.
- 4/5
My stay with candlewood was a good experience. Very clean, and staff were very friendly and tended to my needs without a problem.
- 5/5
Candlewood was great. It was the cleanest and nicest we've been to in a long while. We will schedule to use this particular location in Jax, South point, whenever we are having medical appointments. We've been in hotels/motels of all types. Candlewood was clean.
- 5/5
Everything was great! We left a phone that belonged to my mother who passed away from cancer. It was very special and we thought we would never see it again. We contacted the hotel and it had been turned in!!! They allowed our aunt to stop by and pick up the phone for us because we had made it back to Ga. We truly appreciate the hospitality and great customer service not to mention the empathy shown while speaking to the staff over the phone. The stay was amazing and we will stay again in the future…
- 5/5
Staff were super friendly and helpful. Small issue with my room so they moved me to another room which was excellent. Ideal for my needs. :)
- 5/5
Great stay for what I needed. Friendly service and a restaurant just down the road, walking distance plus quiet. Would stay here again for sure.
- 4/5
Very spacious