Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

Really bad place. The rooms are tiny i didn't open my suitcase for a week. Nowhere for a computer. The suite is a mini fridge and microwave. You can hear everything in next room. I had 3 days of someone cursing loud every minute of the day till 3am. I think he was an addict without his drugs.. I've been traveling for 30 years every month and this was the worst. The pictures are nothing like the actual rooms. Its really a sub human experience. I was prepaid for a week so I was locked in unfortunately. Glad to be free at last...

Cheap hotel for price what you pay is what you get. No BF. Only coffee juice and some gas station bagels and muffins.

Bad

Passable

Exceptional

My tv did not work. The room was nasty from the carpet to the shower.

Very good

Bad

Good

the walls was dirty the sheets was stain and i was bite by a bug that i think was a bed bug.There was rust in the bath tub. Will never stay their again.

Good

I did not have a microwave or a fridge in my room. It was very much needed.

Location Bedbugs. My baby and I were bit up.Killed some.Front desk put me in a different room at 11:45. It was awful. Had to wash and bag all my clothes so I wouldn't take them home w/me. Really disgusting. People shouting outside.Not a good place. Pay more and get better!Filed a complaint w/booking.com and waiting on a refund.Would not staying here again!!

Friendly receptionist. I did not have a microwave or a fridge in my room. It was very much needed.

Dont trust the pictures on the 3rd party website or the main website for the hotel. Use Google maps thats were you will find the real Pictures and reviews. I planned on staying at the is hotel for 3 days but only stayed one night. Room smelled musky bathroom floor was dirty and sticky. Everything had stains on it plus couch and bed was dirty it had small pieces of dead bugs on the bottom layer of the mattress. Don't stay at this hotel its disgusting and the owner should be in jail

Exceptional

The price and it was decent with no smells It was a spot on the toilet seat and it didn't have a microwave

Poor

It was a spot on the toilet seat and it didn't have a microwave

Nothing Everything

Nothing Everything

Good

Very good

It smelled so bad it was honestly hard to sleep. It was also loud until about midnight, walls are super thin and you can hear everything in the hallways. People started loudly talking with their phones on speaker around 6:30 am outside the front of the building and it was pretty constant. “Breakfast” was just packaged muffins and bagels and coffee. The WiFi kicked me off constantly or wouldn’t connect at all. But really it was the smell that made it such a bad stay.

Staff was cool and location is good It smelled so bad it was honestly hard to sleep. It was also loud until about midnight, walls are super thin and you can hear everything in the hallways. People started loudly talking with their phones on speaker around 6:30 am outside the front of the building and it was pretty constant. “Breakfast” was just packaged muffins and bagels and coffee. The WiFi kicked me off constantly or wouldn’t connect at all. But really it was the smell that made it such a bad stay.

Superb

Bad

Travelocity

The room looked nothing like in the picture they shouldn’t say they have breakfast because they’re wasn’t anything to choose from coffee was flat and no choice of creamer my first room was really dirty and I was charged twice

Nasty by the microwave. A roach in the bathroom, AC unit made noise all night. I stay one night in cut my stay. want my money back. We was disappointed with the bad odor in the room.

The property was alright I was able to park and head inside. I didn’t like the property because the key card I had when I checked in , didn’t work for my room. I went down stairs to the staff female that was at the desk, did not try to help me get in my room so she started arguing with me , and locked me out the hotel when went to my car. So I never got to sleep in the hotel.

The property was alright I was able to park and head inside. I didn’t like the property because the key card I had when I checked in , didn’t work for my room. I went down stairs to the staff female that was at the desk, did not try to help me get in my room so she started arguing with me , and locked me out the hotel when went to my car. So I never got to sleep in the hotel.

It was clean, not bad. It had a mildew smell like the rugs didn't dry.

It was clean, not bad. It had a mildew smell like the rugs didn't dry.

The property was horrible. It looked and was dirty It was dirty. The rooms were dirty, the floors were dirty. Hair was everywhere, in the tub in the bed! Spoon and tobacco on the floor

Everything

The property was horrible. It looked and was dirty It was dirty. The rooms were dirty, the floors were dirty. Hair was everywhere, in the tub in the bed! Spoon and tobacco on the floor

Good

N/a

That was not a real breakfast, just muffins and coffie.

It was clean the staff was amazing

It was clean the staff was amazing

Exceptional

Location Smells everywhere, the font desk s.elled, the elevator was disgusting and smelled, I checked into the room and it smelled a d the bathroom smelled then another room and it smelled all different bad smells. Also why is the carpet damp in both rooms and the bed was absolutely horrible.

Location Smells everywhere, the font desk s.elled, the elevator was disgusting and smelled, I checked into the room and it smelled a d the bathroom smelled then another room and it smelled all different bad smells. Also why is the carpet damp in both rooms and the bed was absolutely horrible.

The location was very central in Jax especially for our visit needs. The frig had a freezer compartment. Yay! Ashley is very nice and Katrina became "Mak"'s best friend. Thx to you, both ☺️ The room was small, especially for 2 queen beds. Two full or a king would have been betterin that space. Definitely needed a person with an eye for detail for cleaning, as well as some paint & repair. Not being able to access our TV accounts, like Amazon Prime or Netflix, on the TV. Breakfast options were paltry at best and not very healthy. Try oatmeal packets, small yogurts and cottage cheese. A consistant smell of "weed".

The location was very central in Jax especially for our visit needs. The frig had a freezer compartment. Yay! Ashley is very nice and Katrina became "Mak"'s best friend. Thx to you, both ☺️ The room was small, especially for 2 queen beds. Two full or a king would have been betterin that space. Definitely needed a person with an eye for detail for cleaning, as well as some paint & repair. Not being able to access our TV accounts, like Amazon Prime or Netflix, on the TV. Breakfast options were paltry at best and not very healthy. Try oatmeal packets, small yogurts and cottage cheese. A consistant smell of "weed".

Staff where on another plant ! Parking good Not much to chose from - to go set up not like what is in there adds No hot water in bathroom sink , and no water pressure in shower .

The location was great We got in the first room, the floor was wet, we asked to be moved to another room; that happened. But the smell of the room, and the nastiness of the whole facility was just a turnoff. If we could have gotten our money back, we surely would have. Also, items in the room were broken-hair dryer and no back to the tv remote

The location was great We got in the first room, the floor was wet, we asked to be moved to another room; that happened. But the smell of the room, and the nastiness of the whole facility was just a turnoff. If we could have gotten our money back, we surely would have. Also, items in the room were broken-hair dryer and no back to the tv remote

Absolutely nothing. Its whole demeanor was deceiving from your website photos. It was a total waste of time and money that we don’t have. To start when I booked the room your website said there were no extra charges after I paid this company. But when arriving at the property my wife was made to pay a 50 damage deposit. So she paid it. Then once getting into the room it was very dreary and damp feeling. And the carpets stunk like soured milk. The pillow cases were stained and the entire room was filthy. Like it had never been cleaned or someone used it shortly before us. Then when bringing it to the attention of the front counter woman I was treated so horribly. And I was actually trying to stay the night so we could be closer to my wife’s dying mother who is barely hanging on. The lady even sucked her teeth and told us good luck on our deposit. We then had to drive almost 3 hours in the middle of the night. We weren’t in the room for not even half an hour and now I can’t get my wife back to see her mom because of our financial situation that has been plaguing our family since medical issues rendered me unable to work since August. This is a very hard time for our family and I hope that y’all do the right thing. Thank you.

Absolutely nothing. Its whole demeanor was deceiving from your website photos. It was a total waste of time and money that we don’t have. To start when I booked the room your website said there were no extra charges after I paid this company. But when arriving at the property my wife was made to pay a 50 damage deposit. So she paid it. Then once getting into the room it was very dreary and damp feeling. And the carpets stunk like soured milk. The pillow cases were stained and the entire room was filthy. Like it had never been cleaned or someone used it shortly before us. Then when bringing it to the attention of the front counter woman I was treated so horribly. And I was actually trying to stay the night so we could be closer to my wife’s dying mother who is barely hanging on. The lady even sucked her teeth and told us good luck on our deposit. We then had to drive almost 3 hours in the middle of the night. We weren’t in the room for not even half an hour and now I can’t get my wife back to see her mom because of our financial situation that has been plaguing our family since medical issues rendered me unable to work since August. This is a very hard time for our family and I hope that y’all do the right thing. Thank you.

Nice place nice staff and location. Location

Nice place nice staff and location. Location

Breakfast could of been better

Everythig was very convenient

Nice Staff

It was a good deal

Paking good ,but breakfast no

Nothing. Everything. It was the most disgusting place ive ever stayed. Smelled terrible. Carpet was in terrible shape. Ceiling had water mark brown stains.

I do not recommend this hotel at all—not even in passing. The rooms are dirty, the bathrooms are filthy, and the facilities haven't been renovated. The beds have mattresses where you can feel the springs, and the bathrooms are stained and rusty, old towels, everything it’s bad. Not even the breakfast coffee tasted good. The service was very friendly, but that doesn't make up for how terrible this hotel is—not to mention their non-refundable policy, which practically forces you to stay there.

The staff energy above and beyond to make sure my check-in was seamless. At check-in my there was an issue with my credit card and I was locked out of my card until the next day. The front desk clerk waived the usual security deposit and allowed me to check in. It could been a disastrous situation since I don't carry cash. I was traveling in an emergency situation and you can't imagine what it's like to be told your card was declined. Thank God for the understanding folks at the front desk...

It was relatively close to the hospital. The room was stale and smelled like mold. We had to get a plug in air freshener to make it bearable. The bed was rock hard. The shower didn’t shut off completely and dripped non stop. There were always people who looked strung out hanging out on the couch in the lobby.

Staff was friendly I walked into our room and my mouth dropped... Stunk like pee (ended up buying an air freshner to mask the smell), stains all over the carpets, had to keep shoes on in the room because the carpet was wet and sticky, carpets are not being vacuumed, had roaches small and large, pictures on this site did not match the room (I even moved rooms and still HORRIBLE, same issues in both), room is not properly cleaned at all, furniture falling apart from being wet and torn apart, cigarette burns all over the room (non smoking room,) only reason I stayed was because I booked a non-refundable room. Would not recommend to anyone to stay here.

Upon arrival the hotel was clean and secure. The representative was polite and cared for my need. Yes, I do recommend this hotel to anyone who decides to stay in this area.

Good

The smell walking in was pleasant. The clerk said she would make a situation right if I agreed to a review. The time has now passed since March 24th I left a good review and have yet to receive my 50$ deposit back and when I went in to leave a review tons of information regarding bed bugs recently popped up. I reached out by email on the bed bugs for more info and to get my deposit back and I have yet to receive any info or a response so I'll be calling now.

Staff she young smile. ☺️ The price. ☺️ WiFi ? (I have a stroke 4.14.2007) Outside front door is really dirty. CLEANING, please. That is a good wonderful night ? or disgusting night ? April 9, 2026 @ ~4am LOUD LOUD LOUD OUTSIDE. ? April 9, 2026 I love coffee, but not coffee and breakfast...... 9:45am

My stay was amazing. I had a great check-in with the night receptionist. She was very helpful. Met all my accommodations that I had asked if any the morning receptionist was horrible. She made me not want to stay there again.

Parking was easy but strangers sitting in the dark in the parking lot eating their food was weird

Parking was free. The rooms need an upgrade. The room carpet smells like dogs,ac filter was dirty. If you want to stay at a 60's hotel, this is it.

Hair in my shower and I baby spider crawling across the pillow. A spot on the toilet seat.

Upon arrival and entering the building, we could smell sewage and the front desk advised that there was problems with the sewer and it could be smelled when laundry was being done. Upon going into our room , we could smell how musty it was, and we also observed we had no telephone and there was no clock. The drawers to put clothing in was crooked and bend the table at the desk was coming apart Wood was exposed and cracked the condition of the property or in that room was completely unsatisfactory. We will never stay at this property ever again. This property needs updates. The staff was helpful and answered all of my questions.

The breakfast. There was poop on the toilet seat. The room was dirty. The blanket had body fluid on it.

Room was not very clean and the tub had some kind of filler but I stepped in the shower and the floor felt like I was going to fall through.

Bed covers were disgusting and dirty

Loved the location the woman that checked us in was super nice and friendly. We were here for a wedding at the Jacksonville zoo. Less than a 30 min drive to the zoo and we had the rehersal dinner at the shopping center that was less than 15 min away at Magginanos Italian resturant. Was perfect for what we needed. Was a little dirty in certain areas. Had old lipstick writing or something on the mirror, and bed side tables weren't completely wiped clean.

Carpets in room feel very sticky and dirty under my bare feet. Carpets should be deep cleaned. Beds are hard as rocks and need to be replaced with something after and more comfortable.

Smelled like cigarettes.

The location was great. The staff was very fast and friendly. The room was very small. The room was not that appealing.

The room was not completely clean although the bed had fresh sheets on them. It wss clear that the room was not vacumed.

Hotel staff was very friendly, rooms were cleaned and housekeeping kept clean towels stocked, pet friendly had a nice little breakfast with muffins and coffee and bagels. Would definitely stay again and would refer to my friends.

This place was NOT like the pictures it was nasty and I did not stay

The rooms were old and dingy, outdated, drab the linen was old with some stains.

Pros: not much...it did look very nice from the outside. Cons: staff very unprofessional--yelling at each other and complaining in front of customers; rooms are very dated; no extra amenities in room (i.e.) no coffee maker); no bkfst (nada)...there was one large coffee pot in the lobbby that had been on for a while (no decaf) option for those that need it. Would not stay here again. Oh, I forgot to mention the hubbub in the morning, involving 4 (yep, 4) police cars...we didn't hang around to find out what that was about.

It was ok since I wasn’t there often just to sleep, I would not choose this hotel again . Just personal preference

NOT WHAT I WOULD DO AGAIN

Clean room Bad wifi. Not enough towels. Noisy all night. Surly receptionist.

Breakfast was a little disappointing. There was no coffee out when we got breakfast. We did have issue with noise above us. Sound of contacts running then maybe someone slamming something on the ground. This was well after 11:00pm.

The unit heater in this room was loud and did not run well. The other guest were disruptive slamming doors through the night and allowing kids to throw tantrums. Staff was excellent checking in and out.

Clean bedsheets and bathroom but dirty floor and the whole hotel smelled bad. Good air conditioning and tv but need new towels. Poor continental breakfast.

Air conditioning fonction. The room is in very poor condition , not the saee as the picture. Better to find another place.

Clean room, friendly staff, safe

Rude staff member and not the cleanest room or most safe feeling lot of interesting people around

Ols, dirty, and poorly kept hotel.

Stunk of cigarette smoke

The front desk associate Carmen. Very bad attitude and unprofessional.

Pillows were awful and shower is not great but for a night it is good for the money. Staff was nice.

old rooms, old and stained sheets and pillowcases

The room was very clean! Staff was so nice

Room was good, only one problem, not to big but the heater didn't get room warm

Easy check in

The employee is very nice

The room was gross and the entire first floor smelled like sewage daily... then overwhelming air fresheners to cover... a cleaning crew needs locked in this hotel with buckets of water, rags, and toothbrushes for a full detail from ceiling to floor. Every crack and crevice is dirty including urine stains in grout around toilet. The linens are stained and gross looking. The water pressure was poor and continued to run for a long time after turning off before stopping. I could go on. only saving grace- receptive, nice staff that attempted to address my issues. The "new clean linens" were stained also. Overall, gross. The nice and wellmeaning staff don't save it.

.

They claimed to have breakfast. A stale bagel and watered down coffee is not breakfast. Others were also complaining about this. Place looked like a place for low income stays. It had a musty smell when walking in and the room was dirty. We had to go get cleaning supplies to clean the bathroom and the room. Once my wife got it cleaned, she was a little relaxed. People were sitting on the floor smoking in front of the location.

They have very limited option for breakfast and those are also not filling properly by the staff. You have to ask for everything to be filled.

There were only bagels & oats for breakfast… Service was very slow.

Water in shower was very low. AC did not work, had to change the room.

Found dead roaches in the fridge and a baby roach crawling around the room

Room was gross and smelled like old sweaty socks; was in very poor condition. Didn’t want to touch anything especially the carpet and bedspread.

Commode got clogged. No one came to fix it. No remote for tv.. continental breakfast sucked..

Staff was super friendly but that was about the only positive. They were helpful, polite and in general just nice when interacting with them. Pictures were dressed up way too much and didn't reflect the room condition. When I checked into my room there were chip crumbs all over the floor and nightstand. Bathroom smelled so strongly of mildew that even with the door closed it covered the whole room. Sticky parts on the carpet led me to always wear shoes in the room. Leaving the room the whole building has a weird smell. Had a $50 deposit due on check-in don't remember seeing that when reserving but could've been my fault missing it. I had the money to cover but I think there should be more noticeable communication stating that for people who may not have that extra $50. Walls and doors were beyond thin, could hear the room next to me having a normal conversation all throughout the night keeping me awake. Hotels right next to it were similar price and I would recommend anyone check out those ones instead as there's no way it could be worse than this one.

The room smelled like mildew and feet the entire week.

Staff was fantastic!

The friendly staff

they’re all very nice, get anything you need. will stay again

Room was clean and staff were courteous and friendly.

Room was okay. Nothing special, some stains/ minor holes on the blankets. Sink was stained. Sheets were clean tho. Staff upon check in and the lady cleaning the rooms were both friendly. Easy reservation and check in process. Great room price. Breakfast was okay, bagels muffins and oatmeal. Coffee was empty when I went. Not a bad experience anyway. I'd probably stay there again.

Not to bad, wifi

Overall I think you get what you pay for, but this facility could easily make the customer experience better with cleanliness and attention to detail.

They failed to provide my request for a TV in the room that provided closed captioning feature for me. I am deaf & rely on that to understand spoken language on the TV programs. We had to cancel the reservation and find another hotel that could accommodate my disability. Hometown Inn & Suites agreed to refund the expense; however, they went back on their word. Next step is to report them to Better Business Bureau

You can barely get any sleep the walls are paper thin. The room was too clean hair left in the bathroom sink and the room didn’t smell too good..NEVER AGAIN!!

I was in town for the football game. All i needed was a pkace to sleep and i am glad i stayed here

Room was clean bathroom had this brown like stain the tub so I didn’t take a shower there everything was good besides me keep having to go to the desk for help opening the room door lucky I was only on the first floor I rate it a 6/10 because of them two issues but I enjoyed my stay

Hallway on 1st floor has very bad odor.

Courteous and friendly staff. We did early check in for a few more bucks. Would stat again. Just wish they had more food choices for breakfast (no eggs, bacon, sausage, waffles, etc).

There hair all over the toilet. There was dried up urine on the seat of the toilet and around the whole rim of the toilet seat underneath it. The room smelled of loud urine and wet carpet. There was shreds of long blonde hair in our bed as if someone had just got out of the bed and oulled the covers back. There was hair all over the shower it looked like someone had just shaved in the shower. I have pictures to prove these accusations. I want to request a full refund. I had a family member that checked into a room 2 doors down from me and she also had similar issues the housekeeper was a heavy set Caucasian woman with purple scrubs her. Her words were i did clean the room but i didnt check to see if the bathroom needed cleaning. We are beyond disgusted with service.

General manager took the liberty to charge several charges to both cards I have on file and I only authorized one charge. Ned linen had stains, hot water was NOT working. I will report the fraudulent activity to both my banks. I have receipts and screenshots for the various charges

At night parking area not safe a man was trying to break in cars at 4 am

The stay was ok I guess you know the saying “you get what you pay for” next time I’ll be more thorough with my research and reading review before I book another hotel staff was nice but the front desk women in the morning was kinda rude I do understand that I turned my keys in 2 mins late but the way she spoke to me about me not getting my deposits could of been more nicer

Good room nice and clean

The room was fine, but the people talking outside (in the parking lot) made it impossible to sleep.

Toliet backed up

Good location. Abandoned vehicle at the front parking area. Employee would not help at midnight with people yelling in the neighbors room. She said she couldn't hear anything. The counters in several of the rooms I saw were falling/crumbling apart. Duct tape on the wall to hold the wall paper on. Strong bad odor in the hallway

The hallway reeked of smoke and marijuana even though it was a non smoking floor, and the hallways had so much caked on layers of dust it was really gross. They obviously don’t get cleaned. But the worst was that bed had the most uncomfortable mattress I have ever been on. All springs. We were booked for 2 nights but only stayed one it was so horrible.

The place smells like mold and mildew and the non smoking rooms had clear evidence of smoke in them, burns on the sink and holes in the shower curtains.

The people were nice , the price was great . I just the place needs a good deep cleaning. The walls need some new paint , cabinets need updating and carpets need a deep clean

The place smelled horrible, kept having to get my room key redone. The rooms have handprints all over the walls. Overall disgusting

It was easy access and very clean.

The service was great and rooms were clean. They are a little dated and need minor renovations. Even with that said I would book here again. It was good for the price.

Hotel denied me and my kids when I spent my last dime finding somewhere to stay for the night Saturday he tried to get me to order a separate room when all my kids are under 12 can’t be left alone he said I could get a refund but denied it to the booking company now I can’t get my funds. Bad customer service especially when I explained I booked with all I had

Na

For the price it was fine but the room had a horrible smell of stale cigarettes and wet towels.

The pictures advertised isn't the way it's presented in person. The room overall stank like mildew, the carpet, the walls were filthy i kept all of my things in the bathroom tub till it was checkout time. The staff was smoking outside of the no smoking 🚭. Terrible attention to customers. Drug dealers and customers running in and out. No sense of safety at all! The vent in the bathroom was filthy, cigarette burns on the comforter, floor. Bed shams had stains. The place looked like a recovery house, with cobwebs

The stay was slightly better than expected although the ice machine was not working.

Clean and quiet

Ac kept turning off. Rooms were going for $47 and I paid $80

Things were a little out of date. The room when i walked in smelled like someone had been smoking and it was cold. Not long after being here we saw COCKROACHES crawling out of the AC. Something bit me twice on my back while sitting on the bed. Microwave and fridge was a little dirty along with the floor which i would not let my bare feet touch. I would not come back here or recommend to anyone

Disgusting. I gave this place a second chance and it was so much worse. The second floor smells strongly of mold. The room smelled like a cigar. The carpet was damp. There was a long black hair on the bathroom counter. There were long black hairs on the blanket when I pulled back the cover which had dark stains, plus there was burn through the blanket from a cigarette. There were 3 Combat bug traps in the room and I still woke up with bug bites. The refrigerator is loud and makes mechanical noises constantly. They don’t clean on the sides of the bed on the floor and there was literally a fingernail clipping. My clothes smell absolutely disgusting from being in this hotel. Don’t stay here if you have any dignity.

My room smelled wet, musty and moldy, with water stains on the ceiling.

Very Clean

Liked everything about this place. I call it home.

Entire building reaked with cigarette smell. Can’t get away from it, not even in non smoking area.

Overall for what you pay the hotel was what you expect. The surrounding area was very quiet and cute. We had a room with a pull out sofa, because my husband is paralyzed and in a power chair. I have a lift that has to roll under a bed to get him in it. I went to the front desk to get linens, and was told they would not have any available until the morning. I explained why I needed them, and still no linenes were provided. This was a 1st.

Stains, smell of sewage, roaches, disrespectful staff, 10mins of staff trying to come into a locked room after being told service wasn't needed while i was sick

No hot water in shower

Excellent for a lower price. No gym but able to walk 3 miles safely each AM around sidewalks w trees, fountain, all quiet and safe.

Stinky smell inside room and very old beds with marks. Cockroaches roaming inside refrigerator and microwave and on the wall. Very bad experience.

Front desk staff was unprofessional, room had stains on the walls, smelled like mold, and the remote for the TV didn’t work. I relayed this to the front desk manager and asked to be put in a different room. he fixed the remote and ignored the other issues I mentioned as well as my request for a different room. The remote stopped working again shortly after but I didn’t see the point in going back up to the desk to ask for help. The WiFi also did not work which was very frustrating so I had to use my phones hotspot to use my laptop. I don’t think I’ve ever stayed in a worse hotel than this one. The only positive was that I was only staying overnight so thankfully I didn’t have to endure this for more than 12hrs. 100% was not worth the money, I’d have a better experience sleeping in my car.

The first room we got smelled like wet dog and mold. Second room was a little better. The lights in out room went out and back on twice, the third time they stayed up off and still were not on when we left the next morning. Continental breakfast was bare minimum. The pictures online did not match the actual depiction of the facility.

This place was disgusting and over all gross!!! It was so bad, that we checked out the same night and went to find another hotel. Would never book at again!! If i could give zero stars I would!

DIRTY. Smelled of smoke and mold. When I walked in there was a live bug in the bathroom. And the fridge was filthy. Carpet covered in stains. disgusting.

Beds were ridiculously uncomfortable. Ac was noisy n needed to run constant to stay cool.

Staff was friendly, the roachs were not

Ok here’s the good stuff. Towels are super clean, nice bedding, ac works well, hot water, friendly staff, great location, clean parking lot. What they could work on: Housekeeping is hit or miss. What I mean is: Whoever freshened my room for 5 days did a good job, but when I first checked in there was literally dirt on my counter in the bathroom. I’ll show a pic of the paper towell after I wiped it up. The first room I was in, the bathroom vent was covered with dust. Also when some people cleaned the they left the toilet seat up. The carpet in the halls has a musky smell. Whoever owns the place is a little cheap. The alarm clocks all are bolted to the wall and are unplugged when you check in to save electricity. Clocks are filthy. There are no smoking signs on the doors but there is often an aroma of weed on the property. My first room was right next to the lobby and I heard footsteps all night long above me from the second floor hall. I changed rooms to the end of the hall and had 4 nights of good sleep after that. No bed bugs. I’d stay here again.

I stayed at the motel with a no smoking room. It was wonderful. I slept good. I did notice that the big mirror by the TV was smudged a bit. Also the walls had something on it which made it look not really clean. But other than that no complaints

Excellent

The lady that checked me in and the man that checked me out. The staff was so pleasant to talk to and to get any thing I needed. Thank you

Roaches and took my personal tower.

It was amazing quiet safe clean efficient

front desk was good, no place to sit for breakfast,

The worst

The lady at the office was friendly, but the room, was clean, bathroom clean, but boyfriend got bit up by bedbugs, send the pics to expedia, which send some money back, but the hotel would not refund.Will not be going back

:

The worst

The room was dirty. Walls had stains, The small refrigerator had marks on the door. The room was not vacuumed properly. There were items next to the bed from previous guest. The blanket hat holes from cigar burns. The images online were no way close to what my room looked like.

Rooms smelled of mold and damp.

Not as the pictures. Dirty on the room wall and cigarette burns in mattress and blanket.

Being the reviews I got on other websites were terrible I tried to get out of staying there but they wouldn’t cancel and hotels.com wouldn’t cancel and didn’t care about my safety. I did not put myself in that situation

Stay was ok. I recommend replacing carpet in hallway with tiles. And more comfortable sheets and comforters(blankets)

Great place

The info. On the website did not match the room. I had no microwave or refridgerator, a non-smoking room smelled like smoke, I saw a roach in my room, the breakfast was a joke, need I say more!!?

Don’t expect friendly customer service. It was a bother for them to redo my room key everyday as well as going back to the counter multiple times to get it to work for me. It wasn’t very clean and a little smelly as they try to hide the cigarette and musty smell with a scent. Housekeeping needs a lesson on cleaning. Breakfast was either a bagel or a small muffin. Coffee tasted as though the pot hasn’t been cleaned ever. Area hotel is in was nice and convenient to getting around.

The check in process was a training moment. The desk kept my deposit an has some false information on the check out document. I never used any credit card information with this establishment. Don’t pay cash they will keep it. The rooms are not very sanitary due to all the sick people coming in from Mayo Clinic. The carpet needs to be replaced.

Mike the manager is a slave that goes what his master says an is a puppet that is being used to manipulate people with his culture of dizzying snakes

Rooms and bathrooms NEEDS BIG TIME ATTENTION cleanllesness wise

The manager was very nice but I saw him in the checkout wish I meet him when I ask the front desk to change my room to a different room but was no luck

Tryied to rest due to my Mom in the hospital but only got about 3 hrs rest if that! I wont book with Expedia if at least part of my room isnt refunded. Manager was notified about noise & receptionist smoking near the entrance. Thank you

The bed was very comfortable.

I appreciate the staff for making my check- in experience the best!

There were issues with the water in the sink and bath tub. The shower did not work properly and the sink did not drain properly. The water in the shower would not come out of the spout. I reported it to tha staff

Unfortunately, this property needs a LOT of work.... plumbing, cleanliness. Bathtub leaked, bathtub floor was cracked.

Room dirty and smelled awful. Front desk at check in was very nice

Not the greatest. Staff was okay, but the rooms are dirty, its pretty noisy, and not in the safest area.

Customer service was terrible

Alot roaches and dirty clean, turn on wrong side and have sit wait on a room. I have of the roaches. Manager show refund me. I feel steal of this experience

First when we checked in the front desk was so rude and unprofessional. She gave us price way higher than what she gave me on the phone when I called and way higher what was posted online. She sat in the room for so long instead of checking us in. I asked for one printer paper for my daughter to write on for her homework and she said she cannot give any paper not even one. The front desk was way so rude. Non stop noise all over the place. The cover was moldy and smelly. The whole place was a zero star for me. Parking has a lot of car noise. Will never stay again.

The truth is that I was pleasantly surprised by my stay at this hotel, especially because of how clean the room and common areas were.

The first room had a Oder the second room the bed was so uncomfortable the pillow was flat and the sheets were dimmed. The bathroom sink and tub was stained i left early the next morning at 7 came back to get at least a partial refund but was unsuccessful.

Not a place to stay again

I went to the room, smallest room ever. I could not trust or feel safe or comfortable. I left and got another hotel.

The room had old carpeting that was not clean. I saw a dirt in the shower and hair on the bathroom counter. The bed was OK. The bathroom curtain had stain along the bottom. I did not trust to put it in the shower. The front desk staff were helpful and easy to work with. The breakfast selection is extremely limited.

Dirty

Live and dead roaches as soon as I walked into a "clean" room. Smells of smoking in a "non-smoking" room. Cigarette burns in the sheets and window curtains. Truly not the place to stay even for the price. Check you A/C unit for more uncleanliness that may be blowing your way. No refund, not worth the booking.

It was bad, mold in the room, stains on the wall, the bed was hard, the whole place smell like cigarettes. The lady checking us in was less than pleasant. This place has potential, however who ever owns it does not care about it. You can tell the junkies go there the most. I only stayed because it was last minute. The pictures online fooled me it was not what I expected. It was my first and last !

Would stay there again. Room was clean.

Save yourself the headache and book literally anywhere else. This place is beyond disgusting.

Horrible place to stay

We love that they are pet friendly.

Worst experience ever!! We left the place!!

Great!

We had to leave this hotel almost immediately. As a parent with a baby, I was deeply concerned about the hygiene and cleanliness of the room—it felt completely unsafe. Unfortunately, I doubt I’ll receive any sort of refund, but this has been a truly awful experience. I strongly recommend avoiding this hotel to save yourself the time, money, and stress.

Hotel has bad odor and no breskfast despite claims. Room was tiny, no drain plugs in bathroom. Not good

Every thing is in good shape and working but the TV channels could be better. The staff is friendly and helpful. The most bang for the buck.

Images are misleading, this is a sketchy place, I had bedbugs, left after the first night and management refused to refund my second night. AVOID!

Good

The room rates were very low. I saved money on the rates, but low rates also invite a dubious clientele. Working girls, obvious people with substance abuse issues, and folks who were at the lower end of the socio-economic scale. I was in room 108 and the people on the second floor were loud. The room smelled like "dog," and it wasn't cleaned very well.

La instalación no es ni parecida a las imágenes que tienen en su publicidad, los cuartos están asquerosos, viejos, huelen a humedad y no corresponden a las imágenes de publicidad que tienen aquí es una lástima que engañen a la gente ya que tampoco lo regalan para que vendan con engaños, si es estas leyéndome para hacer una reserva puedo decirte que no lo hagas o te arrepentirás se siente hasta inseguro!

I was uncomfortable during my stay due to the appearance of unsafe surroundings. My room was unsanitary. There was no cover protector over the lights in yhe bathroom, the toilet was filthy, there were holes in the toilet paper and more. It was so nasty, I took a few pics. My 1st and last visit. It was so gross, I refused to have the breakfast.

Excellent

Misleading photos of rooms online compared to what they look in person.

Too many roaches

It was nice. Thank you

Got a room with 2 beds so I could read while my husband sleeps. Unfortunately there is no way to turn off the light over one bed while leaving the other on! Also they charged a $50 deposit on my debit card that I won’t get back for 3 to 5 days leaving me short of money the rest of my trip.

We had to leave the room due to the terrible conditions and look for a new hotel.

Nothing

The employee's are alwsome,the room's was clean for the price we paid i want complain

The property was clean and the staff was nice. But the meth monsters in the parking lot was something to behold. So if you're looking for meth monster sightings this is the place. But besides that, this was a great hotel I would stay there again.

We asked to be shown the room before checking in. Their "show room" was not even close to the website, it was very dirty and you get bowled over by the moldy smell. We left and will be filing a claim, Thank goodness we bought insurance.

The room smelled of mildew. The bathroom was dingy and had stained counters. The curtains were so worn that they had holes in them. The shower trickled out water. This was one of the worse stays I have ever experienced.

Convenient to reasturant. Easy check in. But the room smelled musty and music was noisy through the walls. Light in restroom worked only when all other lughts were on. So you had to turn all lights on to go to restroom

I checked out as soon as I checked in as soon as I entered the room my allergies flared up the room smelled horrible