La Quinta Inn & Suites by Wyndham Jacksonville Butler Blvd

The staff I found to be friendly but the hotel was dirty and dated. I found a couple of small roaches in our room and the hallway stunk, couldn't figure out what the smell was. I would not stay there again.

Very nice hotel. Great breakfast. Comfortable room and beds.

Clean room, smelled fine. Everything was good and as expected. Good value and the hotel seemed recently renovated compared to some others of this brand.

The room was clean. The staff was extremely friendly and helpful.

Absolutely loved the renovations. The room as well as the property was very clean and well maintained. Staff was very accommodating. I had a very peaceful stay. Thanks again

Ubicado en una buena área quizás algo lejos de restaurantes y supermercados Totalmente recomendable

Good price and pet friendly but also pet friendly. Our bathroom had an odor of cat urine. Not horrible but definitely unpleasant.

Muy tranquilo y silencioso para un buen descanso

This property was quiet. Rooms were very clean and the staff was very nice. The one thing that I did not like was the carpet in the hallway it clearly needs to be replaced and I think it’s a fall hazard. I would stay again

Everything was clean and up to par!

The breakfast was filling and the parking lot was clean as well.

The only thing I didnt like is that my door was broken

Breakfast could have been better

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Nothing

Good location. They have roaches.

Spacious room

The room on the day of arrival was good. The rest was not that good. Everything went worse after that. We expected more for what we paid for the hotel. 1. Hotel did not accept cash payment. 2. We booked our hotel online, there was no way upon arrival to adjust a military discount. Then no respect to military members. 3. Hotel has full service room cleaning in 3 days even if the room is mess. It meant we had to tell them what to do, i.e., we had to request it. 4. There was not a regular check of breakfast items by a staff member to see if it is out and they need to bring more, Somebody had to mention them about it to supply more. 5. There was not a fresh coffee afternoon, What was there a coffee left from breakfast. 6. there was no staff member to bring requested items to the rooms, passenger had to come down to the reception and take it.

The facility was very dark and didn’t seem well lighted. The bed sheets didn’t fit the bed and the side of the bed was dirty. The breakfast choice could have been better there wasn’t even bacon.

The spacious room Could use black out curtains

Roaches crawling on hallway walls

I needed a place for a business trip & most rooms were sold out in the city because of the TPC tournament. Staff was great & the hotel was clean. Landscaping/grounds need some attention & it appeared that new hot water heaters were getting installed. Property is older & appears to be going through some maintenance or renovation. Not my first choice but grateful it was available.

The vinyl floor sounds plastic, thin, and cheap, and it feels cold and sterile, not comfortable and homey.

Smoke free room was smelly

They did not have a washer dryer available as stated no extra towels for the pool area or rooms.

Location clean, comfortable bed, free well lit parking, good value. Cloudy pool, unclean floors, Noise level (not patron noise, Toilet/showers from surrounding rooms could be heard ALL night long.

Nothing

Clean room, comfortable bed. Decent breakfast in a pretty safe area.

The staff was friendly room was nice I didn't like the automatic recording reminding you today was your day to check out they message at 8:00 AM while I was sleeping. I have insomnia. I said my own alarm that was disruptive to my sleep.

Good

The chemical odor in their lobby they said it made it smell nice, but for me affected my skin and my breathing.

More towels

Everything was phenomenal, check in with Kenya to the room being BIGGER than other hotels. Cleanliness, comfort and the kids LOVED the pool. Breakfast was nice, laid out well. I did have someone take my waffle but he apologized and said this was his first experience (foreigner) and I tried to get him to understand that it was OK and I made another. It was a test for me, I know and I served this foreigner with grace and respect. Honestly do not know if there is anything I (or my family) disliked. Everything was adequate to our essentials and the staff (Kenya) exceeded our expectations.

None

The pool was dirty. I told the staff and they said they’d get someone to clean it but the whole 3 days it was dirty. Other than that it was an excellent stay.

Easy parking. Close to downtown. Good breakfast.

Location was ok Room Smells like dirty shoes, bed creeks with every move, noisy all night

Needs updating and remodeling VERY BADLY. Breakfast had most things out and not replenished. Tables dirty. Not a friendly staff at all.

The staff was helpful and I pleasant. We enjoyed our stay. They property was clean and the breakfast was good. We would definitely rebook.

The property was clean and the staff was pleasant. There was ample parking. There was also a small lake wi the geese and ducks nearby. It was a very peaceful tranquil stay.

My TV didn't work.

The elevators are on opposite ends of the building and there's only one on each end, making for long waits and we are older and didn't want to use the stairs. Also, the lighting in the hallways was quite dim and it would have been nice if they were a tad bit brighter. The breakfast was okay but not really all that great and the area where you get the food is to narrow and tight. There were many large people there and you end up bumping butts with them just trying to get by and thats not cool.

Clean room. The hot water in the shower was incredibly disappointing. It stayed cool or cold the entire 45 minutes I tried using it. Strangely, the sink water got extremely hot, so I had to use that just to finish washing up. Definitely an issue that needs to be fixed.

Amazing

My stay was great. Quiet, and everything I needed was pretty much near my hotel..

Great and relaxing stay! Everything was clean, smelled clean and relaxing. Can’t wait to visit again.

Could have had a little more to chose from

The hotel was perfectly fine. It did its job for how much it was.

Everything was good

We enjoyed the stay

I was charged by hotels. Com and charged by the hotel they didn’t do anything note I have to dispute the charges through my bank

The room was filthy. We had clean sheets and clean towels, but we were very uncomfortable there.

Breakfast was good. Only complaints are that the bed was too high and the toilet was too low. Other than that, I was happy with my hotel stay.

Clean room

Had a room for 2 adults and one kid and there were on 2 towels and 2 rags . There was no hot water. Told staff and they just shrugged shoulders. Not happy with stay at all.

Comfortable beds

Nice clean room. Friendly staff. Good place to rest your head for the night

Room was okay. Overall okay experience not good or bad just average

I had a perfect stay. The young lady at the front desk was very friendly and checked me in quickly. My rim was very clean and was facing a pond that is so pretty in the morning. It was very quiet and peaceful.

Yes

Breakfast was very limited

Pet friendly

Not at all, the eggs was not good at all.

Everything great

It was fine except my the stopper in the bathtub didnt wiork so i had to hold it up so the water would drain.

Clean room, friendly staffs and good breakfast

I thought “how bad could it be” with the bad reviews and turns out it was worse than I thought. No hot water for showers, bath towels were tiny, old, and had brown stains, barely any lighting in the room or in the hallway, bathroom doors were weird old French doors and wouldn’t close all the way, large areas of paint were chipped everywhere, the pillows were like 1 inch thick, and the “breakfast” was rough…. Ended up going out to breakfast and checking out of the hotel after 1 night

Good place to stay

Breakfast was good, would be better if the hot food had some variety instead of the same 2 items every day. Remodeling is nice but seems work was not inspected, for example, our fire alarm kept going off so we had to disconnect it from the wiring to stop it, hot and cold in the bathroom sink were reversed and the TV only worked the first out of 4 nights.

There was no hot water in the shower. It got warm enough to shower but never more than barely above tepid. Most breakfast items were fresh but the sausage patties were dry and hard. The cleaning staff was always friendly but the front desk staff seemed more interrupted than eager to help/check-in. The property was clean but noisy. We had a king suite and the room itself was great. For the location and price, we would stay again and just make sure we had hot water next time.

The room was clean, staff professional and helpful with easy parking.

Provided breakfast and parking was easy and not located far from downtown.

Was great

The breakfast was fresh.

Very nice and clean room and a good customer service thank you

Clean room. Staff were friendly and helpful. Well-lit parking lot. There is a pet fee. Room doors need fixing as it was really hard to close and lock. The hole wasn’t aligned with the latch; but someone came to fix it. All in all; peaceful and nice place.

Yes parking was safe and easy

Parking was easy to menuever through. Room was spotless. The pool area was very basic. The water didn't look ready for use, could have been the pollen falling in it. Everything was nice from the room to the complementary breakfast. I would book again. Saved this hotel as a favorite.

Safe ok. Clean fine. Room doors paint peeling. Did like taking elevator filled with drug smell. I

The room was clean and there was ample parking.

Only heard one dog. I’m a dog guy so it was fine.

No pets with us.

Went in with lower expectations, but was pleasantly surprised.

Beds are great, towels are too thin. Breakfast is the same items every day, and there is not much variety in the breakfast offerings, I've had better.

Parking felt safe

Friendly clean

Easy parking felt safe

Clean, good location

Yes

The view from our window of the fountain was great,

Could use hot water for the shower to show up prior to the 12-15 min needed to run the water for a hot shower

Older rooms and bathrooms. Need an overhaul

Elevavator broken washer coin service broken credit card failed low budget not worth the money.

There were signs that there was renovation taking place but that's no excuse for a dirty room from pet fur. The elevator was in a dilapidated state and one night it was not working and I was staying on the 6th floor, so up 6 flights of stairs I went.

Family in the hospital..stayed 6 days and it was great.

It’s was room really nasty and it’s was really bad

Good

No public restroom Underwhelming breakfast Rough clientele

Clean room and restaurant.

The morning receptionist staff was excellent.

Fine

The hotel was clean and the check-in and check-out attention deserve 5 stars, however the reason why I choose the hotel is looking for comfort and the bed creaking the pillows were not comfortable I did not have a good night since I woke up with a strong back pain. The gym was unseeable, nothing worked nor did it have air conditioning. The breakfast deserves 5 stars it was also very good and complete. Anyway, if I had to stay again I wouldn't do it since as I said I look for comfort and I didn't have it but I don't want the other services to go unnoticed for those who are looking for a good breakfast and good customer service.

Welp. The television didn't work, and we reached out to the front desk. We were on hold for a while, and I told my friend to just hang up. No call back from staff, no one came to fix the issue. Not happy at all about the lack of response or follow up.

Some strippers were staying at hotel partying late night and had the audacity to knock on my room door ! I had a late night check in at 11pm front desk was night friendly.

Excellent

Easy checkin and helpful staff!

My credit card information was stolen

The room smelled humid. Overall was a good experience.

The staff at this location is extremely rude and needs a refresh in learning what proper customer care is. The only supportive kind staff was the gentleman that checked me in

Shower was not warm at all

Staff were not nice at all in fact the front desk lady was rude. The room looked and smelled dirty. Seems like the building is under renovation but it all looks very dirty and disorganized. Breakfast was terrible as well, the staff could not keep up with it refilling coffee and food in general.

Roaches and were pretty sure someone at the front desk stole my boyfriends card info. Entire staff is rude.

Overall good experience. Can't wait until all of the repairs and renovations are completed. Thanks

Yes everything was great.

room was so nice. staff was absolutely wonderful

Not very clean

The room was ok (one dead roach observed). Beds very comfortable. Bathroom fixtures leaking, poor water pressure in shower. Not much hot water on Saturday. Breakfast ok. Obviously lobby area and other areas are being renovated, no big deal.

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It was okay stay while on my way to Ft Lauderdale. Bathroom shower was little old and wonky. But was fine for single night. We had morning breakfast and were out on our way.

The room was clean and looked newly renovated. The beds were comfortable and the shower worked great.

Terrible people at the front desk, unprofessional staff and the hotel was disgusting. The room had black mold in the bathroom. The pillows weren’t pillows, more like decorative pillows. The room smell like mold and humidity. My reservation was for 2 days, I left the next day.

Servicio desayuno lento y poca variedad

Nice size rooms, quiet. Just wish the tub looked better

No hot water in the shower and everything filthy. This place needs to marked so families don't fall for it.

Worse experience ever

La propiedad le están reparando el área del lobby después de que está súper deteriorada, humedad en las paredes, moho verde afuera en los alrededores, cucarachas, un elevador horrible parece salió de una película terror y del desayuno fue lo más malo de todo limitado a 10 o 15 piezas de omelette y salchichas cara 30 minutos si se acababan tenias que esperar o no desayunar porque lo otro era pan, ni servilletas habían, súper decepcionante el desayuno y servicio

the breakfast is good lots of choices, room is fine and spacious.

Dirty floors, smelly room, roaches, lumpy pillows, noisy guests

Beautiful property. The things I had problems with was no hot water. Water would get warm but not hot. As for breakfast. The omelet was cold. Syrup was waterd down but coffee was perfect.

Nice rooms

The hotel is under remodeling and they didn’t advertise this on hotels.com. The pictures of the property are not accurate at all. The walls are discolored and it’s messy.

Clean room, restaurant close by, excellent service from the staff.

Clean room and the staff was great as usual.

Property under renovation. My door would not lock unless I slammed the door very hard. Many restaurant options in the area but no sidewalks for pedestrians. A big pet peeve for me when you want to walk the area. Parking was good as I was driving a U Haul truck. Staff were respectful and very helpful.

Fast check-in friendly desk staff, clean rooms

The best part about this place was the staff. They are very friendly and accommodating... and deserve a raise for working in such a sad hotel while maintaining really nice customer service. The outside is nice but the hallways and doors were depressing and sad with renovations. But the worst was the lack of warm water in the showers. My husband said, "This is the last time we stay at a LaQuinta".

Pet friendly

The staff has been very helpful and kind.

1st time in Jacksonville working with government. The hotel was minutes from job site. the solar lights you had in parking lots were super bright.. I thank you for your services.

The location is good. Everything is around by.

All is good!

All is good!!

All good!

Need to be updated

the staff was very friendly and helpful if and when i come back to jville i will be staying with your company again

Need renovations well there is actually renovations going on when we are there otherwise the staff are friendly

All good!

...could not have breakfast there had go out cuz the workers were down there putting down floor .

All good!

Yes, the property is under renovation, but that doesn’t excuse the overall poor condition of everything else. The elevators, doors, and hallways were dirty, and even the outside was unkempt. We also saw roaches in the halls and common areas, which was unacceptable. Our room itself was no better—our bathroom had not been cleaned properly, and the towels provided were either stained, worn out, or clearly not sanitary. We truly wanted to give this place the benefit of the doubt, but the cleanliness and upkeep fell far below even basic standards.

Property smells bad breakfast is good but the staff who brings out the food are rude. And one of the front desk staff is not helpful while the other one tries to help us and the other receptionist just say they can’t do anything about the smell anyway i just stay one nightcat la quinta would not book another day to this hotel

Hotel was under remodel, not advised on the reservation. Service room was TERRIBLE, bed was not done daily, trash was left in the room. Hotel as an entire facility was a mess.

Under construction but otherwise ok

nice

cockroaches In side the room.

Properly is remodeling

Even worse, both my sister and I heard a pitter patter footsteps at night (seperate occasions), like something scurrying across the floor. We noticed a hole near the head of one of the beds, and we suspect that’s where it came from. We tried to investigate further but didn't find anything (not scat or other evidence of a rodent). Noise was also a constant issue—you can hear nearly everything going on in the hallways. On top of that, on our second day our room keys were deactivated for no reason, and we had to get new ones. Clearly, there’s little attention to detail here. The place feels gross and neglected, which makes you question how clean the rooms actually are. Overall, aside from check-in, I cannot recommend this hotel.

All is great! Highly recommend!

Great people!

The staff was excellent and professional. My first room was not clean. The overnight desk clerk got me a new room. She checked it over to make sure it was clean before I went in. She even offered to help me move my stuff. She was so polite and professional. The morning staff were nice and friendly. The breakfast assistant kept the eating area clean and the food items stocked. You have a great staff. Just make sure your housekeepers change the bed linens after every stay!

Everything was great! Be back next weekend

Construction still ongoing.

Roaches, bathroom dirty

Staff very helpful

Did expect to spend my stay smack in the middle of a major renovation!

The hotel was adequate and good for the price I suppose. The room was set to 65 degrees when we came in and very cold. Overnight, the AC unit leaked condensation all over our floor, getting some of our things wet. We also had booked the room for 3 people and only had towels for two.

They were remodeling so no gym and the elevator was from the 70s but the room was large and the staff friendly.

This property is 1-2 stars, Dirty bedding, one towel per soon, no soap, the bath is dirty, everything is in extremely poor condition. Will never stay here and do not recommend for anyone else to stay here for almost $100 per night you can stay pretty much anywhere else and not risk getting a skin infection.

It was clean.for the price not a bad experience.

Noise all night from patrons

the place is on renovation, the appearance is not very pleasant in this moment

I was extremely disappointed in this La Quinta! I seek out this hotel chain no matter where I go and this place was disgusting and left little to be missed. I usually do not leave reviews, but felt this time it was needed.

Grea

Very nice

Everything was good . Shower door was missing . Honestly after traveling I didn’t want to move rooms tired and exhausted from ride

Horrible. Checked in and almost immediately left. Black mold in the bathroom and dirt all over the walls. Room beat up and halls dirty as well. Elevator door looked like it had been in a fire. Sent a message and no response was ever given. Took photos and a video (won’t let me upload). I want my money back. Had to rebook at another hotel.

Rooms had roaches in there… That’s the third time I came there and than seen roaches inside of my room

For starters there was absolutely no hot water. I have a list of things wrong with hotel. I hope you charge the bugs for rent. It was so bad a had to check out a day early I would have checked out as soon as I checked in I just had to find another hotel

Great staff!!

My dogs really liked it too!

Bathroom door does not close properly. The booking was for 5 people and they only had 2 towels, 1 bar of soap, no shampoo and had to give us 2 fitted sheets to sleep on the sofa bed. No one at front desk after 10pm and they do not arrive until 10am. It is beyond obvious the management does not care at all! Of course it will not allow me to upload photos.

Enjoyed the stay..was under construction but didn't interfere. Close Mayo clinic and shops including food. Would stay again

Free breakfast, convenient quite area and good restaurants in the area next to I-95 interstate

Although I understand the property is undergoing reconstruction, I'm a person who likes carpet so I'm not a fan of the carpet being taken out & the room was decent but I feel like renovations could of been better. The most uncomfortable part about my stay was the fact that I could hear everything going on outside the door. Dogs barking, people arguing/talking & doors slamming. I even heard people upstairs hanging around. I've stayed at this property previously but my stay was nothing compared to this time. I will more than likely not be returning.

Our room was dirty, dead bugs behind night table, crumbs and trash under bed. In addition to bad condition, old no maintenance, smelly. It did not reflect the pictures online in the Expedia listing.

This place was absolutely filthy. Kicking myself for not reading the reviews. The carpets were disgusting as well as the entire building and furniture inside of it. Pool uninhabitable. People drinking and loitering at the hotel all night and even first thing in the morning. People climbing in and out of the windows. We witnessed an altercation in the room above us followed by a gun shot. We felt physically unsafe as well as unsafe due to the cleanliness. We will be reporting this facility to the health department. The manager poses a comment to every bad review however if a manager was really trying to clean up the place they would not allow and enable the behavior of people hanging around it. Do not stay here. We stayed in room 123 supposed to be a family “suite.”

Great stay

The property is going through renovations so there’s a lot of clutter and maintenance going on. My microwave wasn’t very good, I had to double the time on packaging in order to properly heat food.

Wonderful

One of the elevators was broken and the water was not hot

They stay was a great as usual and the Breakfast was awesome!!!!

I paid for a renovated suite. Got to the property and was told there were no suites available. She said she was working on it and she did. However, it was not renovated, hair was in the bed and shower (water was not and never got hot), paint peeling off of the furniture, lights flickering (like a disco), toilet seat chipping, couch was stained and wet, table had a huge tar like patch of sticky stuff on it, people having a cookout in the parking lot at 2AM (two nights), I felt unsafe the entire stay.

The pool and hot tub were cloudy and gross. We stayed in a 4 person room and only had 2 bath towels. It was very noisy as well. Not a great experience that I’d expect from a LaQuinta.

During check in we had to wait because of shift change, at night when we returned there weren’t any HP spots and a man outside entrance was smoking pot, it appeared that there were homeless people staying there, doors were slamming shut at 3:00 am and upon leaving the odor of smoke lingering in the hallway, and the continental breakfast was very disappointing, saw a woman eating then gathered more food and headed back to her room. This hotel was a disappointment.

Their was no food for breakfast at 630 am we will never stay at La Quinta Inn which we always stay at around the country never again next time nicer hotel We should of been told so we had to option to stay their or not during renavations

Staff was friendly, breakfast was good. It was a good experience but 3 stars because housekeeping never showed up. I even asked attendant at front desk the morning ( sunday) for housekeeling to room and no house keeper came ( maning trashed was stacked up and i didnt have fresh towels) . Please share with appropriate staff. I stayed 5/9 to 5/12.

The property is under renovation—at least on the outside…but the main elevator door is very old—it’s rusty, people drew on it—the elevator is very slow. The paint in our bathroom is a poorly painted job with patches coming off; our front door didn’t lock properly…more than 3 tries to lock it shut from the outside were necessary. Front desk staff was excellent. Price was good but you get(property wear and tear) what you pay for.

The guest in the room next to us was extremely loud and the kids was even louder, Especially when you’re a no kid traveler. I understand kids are going to be kids but as parents we have to advise them of the convince of other guests. We called the front off and they came and knocked on the door and they did not answer but exactly 15 to 20 minutes later the noise was.back

The staff was great did what they could. Had to check out 1 day early. Shows i stayed my whole visit. 1st time stay, last time stay.

Horrible

Elevator is filthy and nasty. My feet turned black from walking barefoot in my room.

Not in good condition. I realize “renovations” were taking place. But the hotel wasn’t clean. The smell of marijuana was overwhelming at times. The overall area/neighborhood is fine, but I wouldn’t recommend this property.

Great customer service, Clean rooms,would recommend!

The worst hotel stay i have experienced. The bathroom was molded, the sheets were dirty and after several room changes every room had a faulty appliance.

I've been at La Quinta Inn several times, but this is the first time I've stayed in a very old, dirty, noisy (slamming doors, yelling, running thru corridors at late night). I have to go back to Jacksonville this coming week but I am not going back to La Quinta....so disappointed :(

Very noisy and the microwave never works

The hotel was alot of noise. They played music all nite couldnt sleep. There was only 1 elevator working at the end of hall. It seems like families live there fulltime. I will never stay there again. Ill never use a laquita again. It was located on the strip of hotels but it needs to be closed down. Thw tub had black stuff around the mat. The carpet was dirtty amd the room smelled. The halways smelled like pee.

We weren’t able to pay when we got there because they stated they were over booked and we had to pay now for one day. This has never happened to us before. Then they stated they don’t accept cash for whatever reason, but was able to give change? I didn’t understand that.

Friendly staff & the room was very nice

The building was not well kept. One elevator operating for a property of this size- I was told under Renovations but the only area that looked as if renovated is the lobby. There was no notice until you checked in , and then told they could only place on certain floors. Friendly signs excusing the work in progress would have been nice. CLEANLINESS- and on the site . The passageways, elevator were not clean. Elevator floor didn’t look like it had been Cleaned in some time. Trash in bags sitting in corners I never saw or heard a vacuum being Housekeeping should have been better to keep clean despite renovations — ROOM— supposedly renovated . Just the door paint looked new, but a poor job — the dirt at the bottom of the doors must have been painted over. Bath fixtures and finishes stained , , peeling. The mattress— stained. Outlets were very loose for charging The microwave - looked decades old. TRAFFIC- some people on site seemed like they just wandered in , visiting different rooms - I didn’t see security on site so this definitely caused an uneasy feeling. There were parties, loud music in rooms, whereas it took 3 requests to have someone address the matter. La Quinta this place should not offer rooms in these conditions. The quality for the Price is definitely poor. I definitely was overcharged. The Renovation crew is concerning I didn’t see signs of renovations, just disrepair / all over A Site visit is Highly recommended

loved my stay will be back

Dated, unkept, poor-poor-poor

The staff was not helpful at checkin No spare pillows and not enough towels. The phone was so dirty I hated touching it No wakeup call.

The price was ok and I knew from reading previois reviews that there had been renovations going on. We stayed in one of the renovated rooms and the floors were sticky while walking on them, I had booked a room with 2 queen beds and we got a room with 2 full size beds not a big deal but still. Also when we went to use the shower the bath mat had a black line around the whole thing and then part of it peeled back showing black mold all underneath it. I informed the front desk of this and all she said was sorry no discount off or offering of changing rooms. The elevator is all stained and scuffed up and creaks and squeaks going up and down and jerks when it comes to a stop.

Property pool had rubbish in it, no exercise room as advertised.no hot tub. Elevator out of service.

There were bugs in my room, appliances unplugged, and exposed sockets

Absolutely disgusting. I would never book with hotels.com or la Quinta again. Room was absolutely disgusting and had roaches along with dirty carpet and and dirty walls. Couldn’t even stay there one night. Again don’t stay at this La Quinta in Jacksonville or book with hotels.com. Didn’t stay in the room at all and was unable to be refunded despite pictures and videos of the deplorable conditions. -10/10

Hotel needs a serious update. I do understand that they are currently under renovation.

Clean and comfortable

Overall, the property was just average. Staff was friendly, but one of the beds had a pretty big stain in the comforter, the shower had mold stains, and the coffee maker was broken. It just needs repairs.

The room seemed clean but the elevator was disgusting. The outside sitting area near the pool was covered in cigarette butts and beer bottle caps. I wish I would have known that hot tub was not working. The pool handrail was also broken.

Terrible smell

What I didn’t like was I had found 2 roaches in my bed I complained to the front desk and called customer service about the situation and wasn’t handled , but overall customer service is great , just didn’t feel comfortable sleeping in a bed where I found roaches …

In process of renovations which is needed.

Property was under construction, building was falling apart and had a weird smell. Bathroom ceiling was moldy and had water damage.

Nice quick 2 night stay. Clean and tidy. The only negative was that the tv picture was not clear.

Not at all as described. I have very rarely walked into a hotel and wanted to turn around and forfeit any money already paid. This was dirty, smelly, and not at all as advertised.

Had roaches furniture was dirty and torn doors was dirty and broken with missing paint

The staff was very pleasant and accommodating. The breakfast area clean and the breakfast really good. We felt safe enough to walk thru the loony and outside at 4am to view the eclipse.

It was a very comfortable stay. Really like the new renovations. Thanks

This La Quinta is very dated and in need of an extreme update. The elevators have been trashed and smell. The swimming pool is not clean and the hot tub is in operable. I would not recommend anyone to stay at this hotel.

Saw a few roaches during my stay….

Upon entering the lobby it wreaks like Marijuana. Not sure if it's the staff smoking or people staying there. There was one lady sitting in the lobby vaping, perhaps she had a marijuana vape. The whole lobby and elevator stunk, not a place I was happy to walk into with my wife and kids but we had already paid via expedia and cancellation was not allowed. Once we arrived in the room, it was nice and remodeled and did not stink. As long as you plan to stay in the room, it's an ok spot, we were only there for a night, passing through town. Just be prepared for the stench of skunk marijuana in the lobby.

The pool full of algae and the jacuzzi too. I felt that either one of my kids or I would of gotten a disease from it. I’ve stayed in horrible hotels. This is one of them. The breakfast was ok. The breakfast lady was probably the only nice staff there. Two ladies of the reception were a little rude. Never will I ever stay here. There was also a man in the stairway smoking marijuana. The people doing the construction there were not friendly at all either. I stayed there two nights, I regret not leaving and booking to another hotel. I never leave reviews, but I felt this one had to be done to warn other people.

Struggled with the side entry door it’s falling apart and kept hanging up . The curtain in the room was see thru had no privacy. A/C unit sounded like a freight train

Stayed here while attending an event at ByStar arena. The place was clean but doing renovations, this should somehow be noted on Hotels . Com so people are aware when booking the room.

Great hotel. Don’t understand negative reviews. The hotel was clean and in the process of being renovated. Breakfast area is lovely. The best is we had a dog and the walk around the lake in the front of hotel was perfect. Clean and my dog and l loved it. The room was large, clean and nicely decorated. My advice to customers would be book this hotel and ignore negative reviews.

The furniture had holes in it, the shower didn’t work well, and walls had patches, everything old and in need of remodeling, will never stay there again

Everything was good

We got to the room and were only in the room 5 minutes before realizing there were roaches in the room. We gathered our things and left immediately. The front desk said they would uncheck us and have the manager call us on Monday.

Bugs in the bathroom and on nightstand. TV wouldn't stay on unless light by the door was on. TV screen when on had a line across the top of the picture. The toilet seat was peeling. The elevator door and frame were rusted. The whole hotel needed to be painted.

The room was really nasty in dying need of renovations. The staff was nice though

Unfortunately, the hotel was under renovation, so a little dust and mess was expected. There were bugs inside the drawers and in the bathroom. Along with mold, rust, grime filled tub, missing lock for hotel room door on the inside, no room number on the outside of the door, and musty smell throughout the hotel and room. Definitely not worth it. We needed a hotel room in a pinch as our VRBO canceled due to a Water main leak.

The second floor of this hotel is apparently undergoing renovations. The interior of the elevator is not in good shape, either, with a rusty floor that is definitely in need of some attention. Outside of the elevator, there's wall paper all over and plastic on the carpet. And the hallway has a horrid smell that is, I there is from the "Velcro" carpet that is hanging off the walls there. The room is not much better either, with dirty carpet, a phone that hasn't been cleaned, refrigerator doors that were sticky and had to be disinfected, and a mattress with a big dip in it. The lamp could also be better. At least the staff is nice.