Cumberland House Knoxville, Tapestry Collection by Hilton

Love this place. Our son is at UTK, and this is our go to when we visit.

All the staff were wonderful! Room was clean. Comfy beds, nice showers and a large TV.

K

Overall, stay was good. Expensive for one night considering lots of construction around the hotel and parked on the street vs the only other option seemed to be valet. Sheets were a little rough. Breakfast the next morning had good options, but my omelet was not done in the center, so didn't really eat much. Cute lobby, love the variety of sewing machines displayed.

Pleasant

Passing through so only stayed one night but would stay here again!

This was our second time staying at this location. It’s a great hotel. Very clean and comfortable. Great location (15 minute walk to our event at Thompson-Boling Arena). Lack of self parking is my only complaint. It’s about $50 to valet park and our vehicle was so close to the entrance that we just got the key from valet upon departure.

Exceptional

Superb

The property was clean, close to the Convention Center, and had a good breakfast.

Great location for walking to Neyland stadium. Splurged for suite and it was amazing luxury.

Great location for walking to Neyland stadium. Splurged for suite and it was amazing luxury.

Location Price

Room clean. Lots of construction noise Did not use valet due to it being $45 a day. Parked in free lot across the street. Room spacious. Bed comfortable

Great location and friendly staff Area in our room still had some trash in it

Price

Area in our room still had some trash in it

Very friendly front desk

Little bit pricey but worth it!

Little bit pricey but worth...

Great stay! cool property, good restaurant, walkable to campus

Very close to University of Tennessee and the Sunsphere park. Decorated beautifully unique.

Everyone was absolutely hospitable. I will for sure go back there again

Good

Didn’t have coffee for two in the room. Parking was confusing

Exceptional

The rooms were spacious, updated and very clean. Zach at the front desk was a wonderful host for the weekend.

The Hotel was very clean and the staff was great. The only thing that would have made it the best ifsif there had been refrigerator in the room

Very good

There was construction right outside my window that started before 7am. I would check to make sure that construction is complete before staying here. It was so disruptive and noisy.

Great location by campus and close to downtown. The staff was super helpful and friendly. A+!. Plenty of amenities for what the hotel is designed for. No full time restaurant but ope for breakfast and dinner.

Superb

The staff was amazing! So friendly and helpful!!

great stay if you’re touring UT

Location

Location

Superb

Construction outside of my bedroom window that started at 6:45am. Had gotten in on a late flight and was woken by hammering rebar into concrete. Front desk offered their apology and said they would offer points in apology but never got anything. Loud noise at 6:45 am

Construction outside of my bedroom window that started at 6:45am. Had gotten in on a late flight and was woken by hammering rebar into concrete. Front desk offered their apology and said they would offer points in apology but never got anything. Loud noise at 6:45 am

I love the sewing/textile theme. Very nicely decorated. Good location.

Very nice rooms and staff was very friendly.

A very cool atmosphere! Lobby and bar all in a setting up for socializing and relaxing! Love the theme and the employees were exceptional

Great stay. My only dislike was $40/night for parking when it was self parking.

Very clean room, beautiful hotel itself with really nice decorating and very friendly staff. I do wish there was a free or reduced parking option nearby because having to valet every night did get a bit expensive.

Obsessed with this place! Great location, clean, amazing friendly staff!

Rate was too high but chose to stay here because walking distance to UT.

Room cleaning was odd. They made one bed but not the other and didn’t clean the sink or the tub but changed the towels.

Door lock was broken and took a while to get fixed.

Our favorite place to stay in Knoxville!

We enjoyed the restaurant as the staff was attentive, bar tender was friendly, and the food was good. The only issue I had with the property was the high valet charge of $40/night. We stayed on a weekend and were instructed by the front desk that there was not self-parking option and valet was mandatory. I spoke to the reception about this and they tried to explain it but as an out-of-town guest, it would have been nice if the reception desk was more transparent with parking options, as this is a sign that a place truly cares about its guests, instead of gouging them for $40/night for parking. This is Knoxville and there are plenty of low cost parking areas, including a garage that is an 8-10 walk. Based on the valet charges, this will not be my first choice when staying in Knoxville.

Nice hotel. we stay here most times when we come to knoxville. Clean and convenient to downtown and campus.

One BIG problem: On going construction right next door that STARTED at 7 am. Very loud. Don’t plan on sleeping past 7 am. Construction will likely be going for another 6 months by the look of things. Aside from that, very nice place, and would stay again.

Beautiful hotel. Feels more like adult only hotel. Not really aimed towards families. Parking is expensive but right downtown so close to expo etc

Rooms were clean and staff was friendly

I love how close it is to the convention center. We have stayed here 3 times. For as much as you pay for the room I feel the onsite parking should be included. It cost an extra $200 for self parking in the hotel lot for a 4 night stay.

Great service.

Great all around

Excellent, great location and staff. Walking distance to UT campus. Hotel lobby is beautiful, rooms are spacious. Overall great design and vibe. Will be back

Shower was a nice size walk -in. Plenty of hot water, but wet shower floor was slippery. Nice smelling products of shampoo and shower gel, but hair conditioner container was empty. Overall it was a pleasant night’s stay.

Room was clean and lobby was inviting

No room service, Bathroom door is ridiculous. Way too close to toilet and shower. No room to move around

.

Wonderful view!

Great location. Valet guys were super friendly and helpful

Great space and location

Clean and comfortable room!

Everything was great with the room and the staff. My issue was that my room faced an enormous construction site. I came in late and didn’t notice it. This morning the noise was unrelenting.

very nice and clean

Room very clean, staff helpful, safe property

1. One elevator was down most of the time we were there. 2. Our 3 key cards were all disabled the second day 3. Television stopped working the last night and the morning we checked out. 4. Valet parking is very expensive. Parked and didn’t use the car for 3 days and it cost $120. That’s a lot for hotel parking. Staff was friendly and location was great.

My son and I both got a bad case of bed bugs, all over our bodies, I have left multiple messages for the GM to call me and she has not replied. I filed a formal complaint as well with Hilton and was told the property needs to call me. Just terrible. I would not recommend this property.

Shower was phenomenal, they have free water and coffee which is nice. Might want to let guests know about the early morning construction (starting 7am) noise. It was LOUD and on a weekend and holiday.

The staff was attentive, nice, the place smelled fantastic, the rooms were quiet and clean

Everyone was extremely hospitable and can’t wait to stay there again!

Construction next door was very unpleasant

The hotel was nice ,HOWEVER we did not enjoy our stay due to the Valet service that is forced on you when you stay here. There is no option to self park! It was a huge inconvience to pay for valet then to STILL stand in the cold waiting for your car after you notified the valet service ahead of time that you were ready. At one point they parked our car in the handicap spot. How is it valet when the valet guy doesnt pull the car up he just handed my fiance the keys in the lobby.. and we ended up walking to where they had the car parked. but they charged us $40 a night for this inconvience. I did speak to a really nice woman before we checked out and let her know we were not happy with the Valet service and she told me I would be credited a day but so far I have not been refunded its been 10days and still have not been refunded. Im assuming the Valet service kept our money because they are a separate service from the hotel. So we wont be back I only took 2 stars off because of the disaster valet service again the hotel and the hotel staff were nice.

Everything was perfect for our stay.

Very comfortable bed, great location. Very clean hotel.

Nice staff, Valet service, and clean room, would stay again!

No free breakfast

One of the nicest places to stay for UTK parents. Clean rooms, great bathrooms and close to campus. If I have one complaint it is that on a weekend day where sports would be on TV, the hotel bar is closed until 4pm. Otherwise, we try to stay here every time.

We had a wonderful time even though for only a night. The valet was excellent and check in was so easy. Loved the room as well.

Skimpy on towels, no ice bucket, coffee machine was unplugged and not near an electrical outlet, deadbolt was stuck in the closed position, side chair was small and extremely low, shower floor was dangerously slippery without adequate guardrails, limited restaurant hours.

The Saturday evening concierge was helpful but could have been friendlier.

Very comfortable room and bed. Nice bar and restaurant. Very clean room and friendly staff

Beautiful hotel, clean and spacious room, professional and accommodating staff from check in to valet

Everyone was friendly and the hotel was clean. However at 2:30 am construction started outside our room with a spotlight. We didn’t get any sleep before our daughter’s graduation. I know they can’t help the construction but they could have gave us a heads up. Honestly they shouldn’t put anyone in that size unless they insulate more.

The service was outstanding, the staff was excellent, especially the bartender. I would highly recommend Cumberland House in Knoxville, Tennessee. GO VOLS

Hotel is beautiful as always was bummed out that construction was until 6:30 pm Friday and began before 7am on a Saturday.

Very cute hotel. Good vibe friendly staff! Room was clean and comfortable.

The only pleasant part of my stay was the check-in the gentleman who helped us was genuinely nice and very helpful. Unfortunately, everything went downhill from there. My room had a strong odor, almost like someone had urinated on the carpet. The room also faced a construction site, and they started working at 4:45 AM, making it impossible to get any rest. The morning staff was extremely rude, and the coffee shop closes at 11 AM. When I asked the bartender if I could at least get a coffee from the espresso machine behind the bar, she snapped that she “wasn’t a barista” and couldn’t help me. Valet was another disaster. Getting the car out took forever. the staff was overwhelmed, rude, and nowhere near prepared for a busy game day crowd. Proper staffing would’ve made a huge difference. For $400 a night, this hotel was a major disappointment. The shower was falling apart, tiles on the floor were loose, and the overall upkeep was terrible. Not worth the price in any way. Very disappointing!!!!

convenient, easy to get in and out, walking distance to the stadium, great experience.

Clean and elegant!

Room was great and staff was courteous. The lobby and bar area is very nice and super convenient to local attractions. However they are doing construction on hotel or building next-door and they started at 6 AM Saturday morning. Our room was on the back corner of the building so we heard everything And very difficult to sleep.

It was a great spot to stay in the city. Close to uber to everything in the core. But just outside of all the downtown activity making it nice and quiet.

The balcony scenic view was amazing. First time in Knoxville and I enjoyed every second of the day. The rooms were clean and comfortable. The staff was very polite, Joanna. I had the suite and it felt like my apartment.

Great location, spacious room, great staff. otel restaurant and bar were great as wel, the rain kept us in for most of the night.

Staff was very nice.

Very loving place, my only issue is the bar area. I had been in town filming football at Battle In Rocky Top from 9am to 8:30pm, after settling into my room i quickly went to the Bar/ Restaurant area around 9:20pm before the closed at 10pm. I politely asked the lone barback if I should just take a sit and wait on a menu or could I get one there. He told me to find a seat and he would get me a menu. After about 25 mins of sitting with no menu or anyone to check to see what I was ordering and watching a group of people that walked in 15 mins after me getting served, I left. After a long day I just wanted a burger I heard a as so good. So for that I leave 4 stars. Everyone else was polite and friendly especially the late night valet guy. Room was very lovely as well as the aesthetic. Probably wouldn’t stay there again based solely on the bartender, but an overall beautiful hotel and location.

There was urine-stained wallpaper in the bathroom, which was honestly disgusting and made us question the overall upkeep of the room. Basic amenities were lacking as well. Complimentary water bottles, coffee cups in the room, and even the number of washcloths provided never exceeded two, even though our reservation was clearly for three guests and the room slept four. The food at dinner was actually great, as was the bartender, but the setup wasn’t what I’d consider a traditional restaurant. It felt more like a bar that happened to have a kitchen, which wasn’t what we expected based on the hotel’s description. Overall, the most disappointing part of our stay was the construction directly outside our window and the complete lack of communication about it. Being woken up at 4 AM on multiple days, without any prior warning, even at check-in felt unacceptable. Had we known, we could have planned differently or even chosen another hotel.

I was surprised by valet parking as only option. Then the valet told me to pay by phone as I was stopping my car. Just not a friendly environment for me.

Room was spotless, staff was great, location is perfect, and my requests were accomadated without question. This hotel is fantastic, very cool inside and out, and right across the street from the Worlds Fair Park & Downtown Knoxville. Our room with the Balcony was Perfect, couldn't ask for a better nighjt view or Sunrise over the river anywhere! Walked anywhere we needed to go and access to Campus, South & West Knoxville were very easy & within a few minutes drive. We'll definitely stay again next trip.

There is construction on a new building next door. The crews begin about 6:30am with a leaf blower to clean and then begin hammering. It lasts until about 3 or 4 in the afternoon so there is no escaping it. If you’re trying to sleep or conduct calls in your room look elsewhere until the project is done.

Staff was great!

Great place

Yy

The room was clean with modern design. The only downside was having a see through door for the bathroom. Aside from that, we had a wonderful experience and will definitely stay again!

The onlyComplaint was no parking had to pay $50 plus a day and we never moved the car. Otherwise bar, food and room were great.

Very convenient to UT, short walk to Gay Street and Market Square. Location is very good. The staff suggested that the hotel was in the midst of a management change. The food and beverage options were subpar, yet the staff was friendly. The paper menu had a very limited variety, and the food quality was average at best.

The breakfast was NOT free and was limited in options. The bar did not have a liquor license. The staff was very limited and the cost of valet was very expensive. The rooms were small and there were dogs allowed on all floors of the hotel. There was construction on the side of the hotel with work beginning at 6 am so it was not a pleasant stay. The construction should have been disclosed before I made a reservaction.

when you pay extra for location you should not have to pay extra for parking.

Potatoes were cold

Repeat customer. Great location for our purposes. Room was clean, bed comfortable. Bathroom shower could use a deep clean. Did not have breakfast this stay as menu was very limited compared to the great options prior. Parking is at a premium all over Knoxville but the price to pay on property is way too excessive!

Great stsy

The hotel itself is gorgeous and in a great location close to Neyland Stadium/UT campus. The reason for my poor review is due to the fact that the scent that is being used in the lobby is so overpowering, I had a migraine both nights we stayed at The Cumberland House. The scent was legit on everything. My husband purchased a Powerade in the convenience area in the lobby and the bottle smelled like the lobby. As someone who suffers with asthma, the scent also caused wheezing issues. We had hoped the scent would not be in our room, but unfortunately, it was. We paid an OUTRAGEOUS amount of money to stay here for two nights as my husband had tickets to the Vols/Arkansas game. It’s a beautiful hotel, but the scent theming is overboard to the point it causes health issues.

Only place I’ll stay in Knoxville!

We enjoyed our stay. Beautiful hotel, friendly staff, and very clean. The only thing I’d complain about was the construction right outside my window at 6am.

Nice room. Close walk to places i was wanting to go

Clean hotel. But walls are paper thin and construction outside starts EARLY. Not recommended if you want a good nights rest. Convenient and clean otherwise!

I loved the hotel atmosphere and ambiance. The rooms were updated and clean. Everything smelled good! The only negative is that you have to pay for parking but it was easy. I wish I had stayed more than 1 night.

Incredibly walkable city and wonderful location for the things we were there to do. Once we were parked, we never had to return to our car once. Absolutely perfect place to stay.

Becka was very accommodating. Just wish the older ac units were quiet. Hard to sleep with the loudness and location of the giant unit.

Valet parking only has

Convenient

Great property - parking is tough

Comfy bed

The hotel was located in a good spot - not rught in the middle of everything but a nice 5 minute walk to the convention ceneter. I did not like the parking arrangement.

Great hotel!

Great!!

Very nice hotel. The front desk asked us daily about our stay. Rooms are clean. The restaurant is nice - they have great expresso drinks. Great location and I love that it’s dog friendly. Only bummer is the $45 a day parking.

The staff are so welcoming! We felt so comfortable for our night stay. We truly loved it being a block from campus.

We choice Cumberland due to the close proximity to UT campus. But the Cons outweighed the Pros. Not to mention, broken coffee maker replaced with broken coffee maker, non working hotel phones, sham pillows vs feather pillows but the best is Valet service damaging our car. Not a good stay at all.

Love staying here when I am in town to visit my daughter, it’s convenient to campus and downtown

What a fantastic hotel and great location. Can’t wait to return.

Front desk is super nice and accommodating.

Clean. Near downtown

Really nice hotel conveniently located to U of Tennessee and Neyland stadium!

So clean. So cute. So nice being next to UTK

Additionally, the hotel is generally nice, but the staff could use some re-education on dealing with guests. Not being from the area, we asked about recommendations to eat nearby and got a shrug and don't know from the front desk. Again, nice place and convenient to the convention center, but as there are other options w/in the area, might investigate them next time.

Everyone was super helpful and nice. The valets took extra care of my vehicle. They were helpful in giving info about the area. The front desk people were genuinely friendly. The only downside was one of the lamps on the right side of the bed didn’t work. I normally sleep on that side. Bed was large. It was comfortable. I had a great view of Neyland Stadium and the campus. I’d stay here again. Wish they had soda and snack machines. The gift shop had coke products only.

Very conveniently located and charming property. Check-in and check-out were smooth, and the staff were courteous and helpful. Overall, a very comfortable stay.

The property is great and the staff and very friendly and helpful. Rooms were very clean and it was a short walk to the convention center. The only thing I did not like and didn’t realize before hand is the parking at the property is valet only, which was an extra $35 a day.

The breakfast was amazing

Staff was very courteous, approachable and friendly.

Great location and property

Rating 4/5 stars overall due to valet service being the only option for parking overnight. This was never mentioned during the booking process, and most of the spots were directly in front of the hotel. I und

Nice place to stay for work project.

Great stay and convenient to UT.

Great overall experience. But, there was a blood stain on my pillowcase. The staff addressed it immediately after I brought it to their attention.

Nice place with a lot of character!!!

It was a really nice experience! The lobby was great as well as the food offered, cleanliness was a 10/10.

The rooms were comfortable & quiet.

Nice property, but very sparce in amenities. Lots of hallway noise and noise from the venue nearby.

Nice hotel but beds were not that comfortable. Some staff were nice but some seemed unhappy. We were really disappointed that they didn’t let you park on the property.

The room was beautiful as well as the common areas of the hotel. The decor was nice as they linked it to the textile industry in Knoxville. Justin at the front desk was outgoing and friendly. The bartender and the morning front desk person were not as cordial.

Clean, cool decor, great location for UT

Beautiful property! Superb staff

Staff was fantastic

Enjoyed a weekend trip at this hotel! We got an opportunity to do an early check, this hotel was really accommodating and the rooms were clean and comfortable! There is a lot around the area that’s walkable, and you’ll definitely get used to it! Definitely reasonable and I would recommend this for my friends and family!

Great customer service, easy check in. The in house restaurant was really accommodating when it came to my gluten allergy. Would definitely stay again.

The only issue is that valet Parking only so it gets pricey

You had to pay for valet, $35., if you parked onsite. Breakfast included, but only one menu item selection, equating to the extra $30.

Cumberland House is a gem right in the heart of downtown Knoxville. The hotel has a stylish, modern vibe and the room layout was both functional and inviting. I especially loved the balcony with beautiful views of the Sunsphere and World’s Fair Park—perfect for a morning coffee or evening unwind. The bed was incredibly comfortable, and the staff were warm and welcoming throughout my stay. Highly recommend if you’re visiting Knoxville!

M

Close to Market Square for dining and shopping. Unfortunately you do pay $35/day for mandatory valet parking. Typical for downtown Knoxville hotels.

We found this property to be very well kept, clean rooms, beautiful lobby. It was also right across the street from world's fair park where we were at a music festival. Coffee in the morning from the barista was very good

The property was very nice, the staff seemed less thsn enthusiastic and the "scent" pumped into the lobby/bar/restaurant at night was nauseating and gave me a migraine. When i asked the staff about it they said it is the #1 complaint of customers but they keep doing it anyway. Seems to me if you want people to come back dont torture them with bad patchouli.

Loved our stay here

Hotel was great the parking system is very inconvenient and the Valet at check out rid and not helpful or accommodating

Valet service was stellar and ALL the valets were so nice. Absolutely love this hotel. Just needs more trash cans in room.

No room service

It was clean and quiet. It was walking distance to everything around! The food was great.

Very clean and staff were great!

The only two complains. No complementary breakfast included for the price. The parking situation, fact you need to use valet parking and paid extra plus tips was not expected. Causing now to incurred on non planned expenses. So be careful and make sure to iadd as part of the budget.

Only negative was had a glass of wine was $20 which is a lot for a hotel bar so check prices if having a drink at the bar

very clean. srmtafg friendly and helpful

Hotel was OK, however could use an upgrade in the rooms…

Wonderful property to stay at while visiting University of Tennessee, Knoxville. The staff was friendly. The hotel is really well decorated and cozy.

Nice hotel, great location, close to campus and downtown.

Very clean and convenient to walk to Univ Tennessee campus.

Very nice hotel with a comfy bed! And the first hotel I’ve stayed at with a stall shower, which was really nice!

I like that they have bikes you can borrow, but they so in need of maintenance that they're kind of dangerous. The breakfast was soooo weak compared to what the menu makes it sound like, and they didn't even have most of the items on the online menu. We didn't try any other meals at the hotel for this reason. We wouldn't have gotten breakfast more than once if I hadnt paid for it ahead of time. Also the phones in the room didnt work correctly when I needed to call the front desk to let them know we didnt have hot water.

Trendy hotel situated between campus and downtown, perfect location

Great stay, wish there wasn’t so much construction but it is what it is. The button restaurant is great and so is the staff.

Na

Close proximity to college for visiting

Wonderful staff, the food is top notch!!

Good walking location for Market Square and university. Construction right next door which did create some additional day noise.

All

For the price of $400 plus, it was not worth of it

Great hotel near University of Tennessee - clean, convenient, and friendly staff. Would definitely stay again!

Very comfortable hotel- and nice bar area w high end seating areas. We came for a UT bball game and it was a little further away than I expected. Would choose The Graduate next time just to be closer to that side of campus. Parking was also a bit much w a $35 valet requirement. Suggest parking on a side street if possible.

Great hotel. Very close to University of Tennessee campus. Staff was fantastic.

Very accommodating!

It was a nice experience.

We enjoyed our stay. The only improvements that could be made is with the valet. The price seemed high and the valet attendant we encountered could have been friendly.

Excellent

Cheerful staff!

Would absolutely recommend! Location was perfect, hotel was walking distance to UT, staff was incredible, super friendly and went out of there way to go the extra mile. Thank you to every one we will definitely be back.

Our stay was good, but the price for valet parking is ridiculous ($40 for basically 12 hours of parking), and I also can't believe you are charging $5 for drip coffee. Please stop price gauging your guests. This is a great hotel, but the cost is becoming prohibitive.

Great hotel for my needs. Convenient to UTK, downtown. Great having the restaurant there, Tussy Mussy. Good food, nice atmosphere. Room was clean, beds cozy, great shower pressure!

It was great

Currently under construction so entry and egress can be confusing, my stay was otherwise perfect. Great value.

It’s a lovely vibrant place to be with very attentive staff

Did not like only parking is valet for $35 per day. Street parking is available if you want to walk up the street to park. There is a parking garage across street, definitely ask about it when checking in may save you some money.

Within walking distance to UT stadium!

Great place to stay a night

Had a great time! Loved the sewing machines! Very clean and nice place to stay! Great food.

The hotel itself is very clean and nice. The beds were very comfortable as well. The only downside is the construction taking place right beside the hotel. It made it a little difficult to get out of the already tight driveway. That being said, I would stay again. Just watch out for the valet parking fee. There is no other parking except the valet and during busy times, they raise the rate drastically! It’s already set at $35 a night and can be $50 on busy days.

Construction around area. Walkable to UT. Valet is over $40 by the time tax is added. A little steep for this area especially since no one is on campus and there isn’t a sporting or university event.

I like the interior design very much. The only thing, I did not like was the required valet parking.

Everything I expected a really cute hotel, I will stay there again.

Excellent facilities

Beautiful hotel

Last-minute booking for a stay in Knoxville and the location was great to walk to downtown and enjoy the nightlife on a Friday night. Hotel decor was really cool! Check in was quick, the room was very clean and the toiletries smelled amazing! Slept great, the room was quiet and bedding was comfy. Mini fridge in the room. There is construction next to the hotel but we were not bothered by it. Disliked having to use valet-only to park but it was quick. There may be other parking options as there's a parking garage right next to the hotel but we did not use them.

We loved our stay. It was very clean, quiet, and safe

Nice hotel. Very helpful staff

Lovely property