TownePlace Suites by Marriott Little Rock West

N/A

I liked the ample storage space & cozy room

Location and clean state Carpet replacement was not apparent until after booking. Had laundry facility but no soap available to use or to purchase

It was beautiful and somewhat secluded. Staff was amazing and the room was so clean and comfortable. The elevator was having issues and I was on the 4th floor.

It was clean and staff was very nice. My kids wanted to swim and pool was closed. Also there was no blankets in the room for the sofa couch and not enough towels for 4 people.

Love the breakfast. Loved their version of a Suite. Comfortable bed The hotel was in the middle of construction so lots of noise, carpet issues, smells and the elevator was sketchy. I am sure those problems are addressed by now

The elevator was broke and we were on the 4th floor, so had to load everything up and down 4 floors of stairs. The hallway temp was set on 81… again… it’s 90s outside and had played baseball all day in the heat to have the temps hot in the hotel. And, No one came in to clean or restock our towels and we were there 2 nights. If it was just one inconvenience, I wouldn’t be leaving a review… but the multiple inconveniences should be shared as a warning to others looking to reserve this hotel. There are several other hotels in this same area I would highly recommend looking into over this one. It was an extremely disappointing stay.

Exceptional

Pleasant

Exceptional

Staff was Great! Room smelled strongly of cigarettes.

The breakfast was okay. I really enjoyed my stay

Exceptional

Nice clean room. Quiet. Convenient. Affordable.

The pool was closed even though it said it was open. The ac was not blowing cold and the carpet around the ac was soaked so you had to walk in wet carpet to close or open the curtains

Exceptional

Very friendly staff. Very clean The pool was closed even though it said it was open. The ac was not blowing cold and the carpet around the ac was soaked so you had to walk in wet carpet to close or open the curtains

Room clean. All appliances were in working order. Breakfast was good variety of items. Near shopping center,walmart, and restaurants.

There were a huge amount of ants crawling all over the bed. There were dead ants under the pillows. I am allergic to insects and I am currently at the emergency room.

Everything

Everything

Bad

Exceptional

Perfect everything was excellent

I liked the size of the room. Beds were comfortable. Our rooms were not ready at check in time nor were we given rooms next or even close to each other. They tried to put us on two different floors which defeated the purpose. We had to go with just room which ended up being a handicap room. They put the payment on the wrong card and even had my address wrong on my receipt. The person at the desk got so much wrong but she was really nice and respectful.

I liked the size of the room. Beds were comfortable. Our rooms were not ready at check in time nor were we given rooms next or even close to each other. They tried to put us on two different floors which defeated the purpose. We had to go with just room which ended up being a handicap room. They put the payment on the wrong card and even had my address wrong on my receipt. The person at the desk got so much wrong but she was really nice and respectful.

Bed was very comfortable. Very close to restaurants and convenient to walk there. The lobby breakfast area was disappointing. Furniture was dirty and stained-needs to be replaced. Breakfast staff did an amazing job keeping items stocked. Great tasting coffee! Lots of parking that was convenient for trailers or RVs.

Breakfast was good, nice suave for price. Just dated

Good real eggs,and great coffee

Room was very musty and the hallway smelled like cigarette smoke

The staff was respectful kind! Te room was clean smell good

Clean rooms, friendly staff, greeted as u walked in.

There were roaches in our room. When i called the front desk to inform her and ask to be moved to another room I was not accommodated at all. I was asked "Can you just kill the reaches?" I was also told that they didnt have any other rooms available in the whole hotel. We immediately got our belongings and left. I will not come here again.

Ants all over the room biting my child and all over the counter tops and couch told the hotel guy they saw the ants and said sorry never tried to help or over anything.

Clean rooms. Comfortable beds. Everything in the room in good working order. Decent breakfast selection. Hot food as well as cold.

everything was great. Property was very nice. The food was very good. The staff made us feel very welcome!

Kitchen area is a plus

Good breakfast! Highly recommend this place !!

For a couple of reasons we had to change rooms. The front desk, Shawn, was outstanding and so very accommodating. Even helped us move our things to a much better room at no charge. There is major remodeling going on, but didn’t negatively affect us in any way. The beds and bedding were Excellent. We liked every thing about our stay.

The room was clean and the staff was very friendly.

We stayed in a king studio suite. You can tell it has been recently renovated. We only stayed one night but the room was well equipped for extended stays. The room includes a very nice desk with casework, a smaller two-to-three-person sofa (including a modern styled foot rest), a comfortable king sized bed, plenty of head-level lamp lighting fixtures, a sufficient count of well-located electrical outlets, a large closet storage space (with an ironing board), full kitchenette (included a basic dish set and cookware, two-burner electric stove, seemingly new microwave, 10-12 cubic-foot refrigerator, kitchen water fixture, full sized dishwasher, etc.), a pretty new flat screen tv, and a clean bathroom. If I had to guess, the bathroom plumbing fixtures didn’t make the budget for renovation plans, but they were clean and problem-free (just not new).

The property is under construction. The smell of construction is throughout the property. Upon my arrival the

Staff was friendly, no warning prior to arrival that renovations were underway. The halls smelled terribly.

Normally the stay here is great however this time, not so much. They were doing the floors and that should have been communicated before charging me so I could have the option to choose somewhere

This kind of maintenance work should be completed before allowing guests to check in. It is not acceptable to have construction going on while rooms are occupied, as it seriously affects comfort and overall experience. Because of this, our stay was not as enjoyable as expected.

The parking is non existent and the staff is really, really rude!!!

The building looks fine from the outside, but the inside is in bad condition (old, broken chairs, peeling paint, and a strong smell of cigarettes in the hallways). The room was comfortable but poorly cleaned; the bathtub was dirty (with men's hair), and there were cockroaches everywhere—coming out of the sink, drawers, and on the floor! There was mold on the bathroom wall near the light switch.

Needs refurbishing

Up on first checkin the staff was very nice the evening/ night staff. But the room had roaches. And had a smell . I call front desk. She gave me options to move to another room and another floor. So when I got to the new room, none of the chest drawers work the would I had to use the phone cords to tie the doors shut. And when breakfast came the juice machine didn’t work so we had nothing to drink but coffee. I don’t drink coffee. There was no water offered and they did not go out and purchase juice to accommodate. Poor judgement . Then the morning staff was not friendly at all. I heed them talking about a guest . The second morning someone mess up the waffle machine. So I had to clean it best to my ability. The guy that works hospitality look and never offered to help . The waffle machine was sticking very much by the time you pull it out it was tore up. And yess I used the nonstick spray. After the second attempt to make another, I told the morning staff she said quickly, there nothing she can do about it. I ask for syrup . She said is it none ? Why would I ask if there were? She walks over said the other person use it up. Well that is what it’s for to use right? She put out a little more syrup. But was not happy yo do so . I rate this experience -0 . I also did not like the bathroom. The toilet looked dirty but after I cleaned it , it was old paint wear off and it was peeling. And the tube didn’t drain well. When shower your feet is submerged in water. Very un happy

The room was very clean and spacious. The bathroom could use a little more attention to detail such as shower liner could be changed out and crevices of the tub were dirty

Our second stay here . Both times we spotted roaches . Everyone is friendly and the locations good but because they can’t get rid of the roaches we won’t stay again

Hotel is in repair it appears.

Breakfast was nonexistent. Trash in hallways. Many people seem to be staying long term and are trashing the place. People hanging out in hallways cursing loudly to others on speakerphone at all hours and the staff seem completely apathetic. Relatives? Cannot Use the weather as an excuse… that was a week ago and everyone else has picked themselves back up

Mode terrible smell

I was satisfied with my stay

Clean rooms,very friendly staff.

Hotel was under renovations. This was the smallest hotel room we’ve ever stayed in. Though furniture was new, bathtub was still old looking, tv didn’t work with cable, and room smelled musty. We had a late arrival so didn’t shower until next night and had no hot water and wasn’t told at check in that the heater was down. Wasn’t impressed with it being a Marriot.

Was a mess remodeling fresh paint on ground by car parking.trash around. A.c. Too noisy. Save your money go somewhere better, never ever again. A dump

Clean and comfortable. The check in lady was very honest and helpful. The check out lady had an attitude. But over all I enjoyed my stay 100%

.

I had booked a room with 2 beds but was not accommodated. Will not be coming back here because the place was also very dirty and had cockroaches

Great location like always,great staff.

The staff was kind and helpful, the room was clean, breakfast was good and we had everything we needed. Several things seemed aged/worn like the lobby furniture and some of the moldings on the walls were removed, but there were also signs explaining that they are renovating and there seemed to be fresh paint on the walls so it like they are working on correcting many of the cosmetic issues I’ve noticed. O

Room was very neglected. Dirty sheets, and curtains. Front desk was awesome, she moved us immediately. The next morning in our new room we found roaches in the kitchen area.

Left before breakfast. Had a medical procedure

Staff super, room good, remodle not good. American flag torn up and state flag as well

Yes

Staff were nice but I reserved a room with 2 beds for my dad and Aunt and they put them in a room with 1 bed. The room with 2 beds was more expansive when booking.

Too old and need improvements.

We would stay there again. It is a very nice hotel to stay at. It was very clean. The staff were super sweet and nice and it’s a very safe area to stay in🙂

Great space and had everything we need to cook and make breakfast daily.

Room was clean, staff was nice

This worked for what it needed to work for, but definitely not ideal. Our room was “clean” but still not a Marriott standard of clean. The mattress was harder than a rock. It’s a cheap rate for a reason. Definitely will not be staying here again.

Clean property & lots of relaxing sitting areas. Lots of nearby restaurants & shopping

Comfortable stay after a long day of doctors appointments.

clean and very comfortable rooms/suites. Nice to have medium sized refrigerator and full size microwave.

Sonderful

Breakfast was okay.

Initially I was angered because I called ahead

Great location, property well kept and decent price. Will return when visit area again.

The hotel was clean, the staff was very helpful and friendly. Great breakfast options and excellent location.

Room was nice and clean.

The stay was nice the rooms were nice, and the staff was friendly

The staff was very helpful and attentive

I've stayed here many times with no issues. This time our kitchen had ants. And when management was told they only said oh im sorry about that. Didn't offer any solutionsor anything. Other than that everything else was good.

Checking the front desk associate was wonderful. The room however not so much. It had a terrible musk smell, my pillow case looked to have mildew on it, the bathroom door would not shut without hitting the toilet, and the wall were nasty in the bathroom.

Nice staff, new facilities, no problems

The staff was great. Polite, efficient, and more than competent, but the hotel needs a renovation. Would I recommend it? Yes, if you're looking for an economical place to stay with a kitchen.

Overall it was a good stay. The only small complaints was the room wouldn’t cool off as much as we would have liked. We all slept with a sheet only. However, it wasn’t unbearable. Second was the refrigerator door. The layout doesn’t allow for the door to open wide enough to pull the shelves out and rearrange the height of them to accommodate for taller things. Example: the 32oz tumbler with drink in it. But over all the room was clean and beds were comfortable.

I'm surprised it's Marriott affiliated.

It was a smooth experience…. No surprises!

this hotel was over grown out front with grass. the building was very outdated (which is fine, when it is kept up, but this is not) and then to top it off we get to our room and there is a mini camera on the bottom of our tv stand. a Camera.. at first i was like no, no way and so i just covered it up and went on with my stay. well come to the last day i moved what I had covered it up with and I took a picture of the mini camera and was able to find the exact same one online... and then to top it off, i was loading our stuff up to leave, i decided to look under the bed to make sure my 3 year old hadn't put anything under there. Thats when i found the old fake rose pedals. YUCK!! so not only was there a camera but now i had the rose pedals to go with the scene from last guest. lovely and i just had my 3 year old in there. i wouldn't recommend this hotel to anyone!!

The

I would recommend this hotel to my colleagues.

Mold in shower,took 3 room changes to get one with working ac, pool was.size of a hot tub

Great stay and accommodations, the outside landscape however needed some attention.

Room was not available when we arrived after 5pm due to short staffed housekeeping. Tub still had hair in it. TV in living room suite did not work. We were given the toll free number to handle ourselves. Grounds had not had proper lawn care in sometime. Grass was high. Stayed here multiple times. This property in not being managed well. Wish I would have taken photos.

There was rust all around the bathtub. Didn’t have hand soap at bathroom sink. The grass was knee high on the outside.

Ok stsy

Bad!! Main TV didn’t work ask to have someone look at it and was told no one was available. We requested for 5 guest and had 2 wash cloths. Went to front desk to ask for more and she gave me 3 so I asked only one per guest was told that was all they had. We had about 1/2 roll of toilet paper so at 5:00 am when we could not find more anywhere in the room goad to go to front desk. The check in attendant was not friendly. I would NOT recommend at all!!!!

Little or no breakfast

The rooms were very clean.

The bathroom was dirty hair on the walk refrigerator dirty

Pool was closed. Staff was friendly

Pool was completely unusable. Algae was prominent on the water. Lawns had not been cared for in a long tme. Grass was long and not suitable for pets or children. Only positive was condition of the room. Very clean and spacious.

Just a 1 night stay. Arrived late and left early, place was clean, lady at front desk very helpful and breakfast was good

Perfect place to stay.

First, I want to rave about the staff. Everyone is friendly, helpful, and kind. They make you feel at home from check-in to check-out. The hotel, including the rooms, is clean and spacious. The refrigerator and mini kitchen were perfect for our one-week stay because we made dinner there since my husband was recuperating from surgery. The breakfast at the hotel was excellent. The choices vary a few times a week, which I liked. The food was good, better than most hotel breakfasts. I strongly recommend the hotel.

Not quite worth $100 a night imo. 6/10

Gratification

Its quite and staff are good specially the manager

The room was clean and very nice but my bed was hard. Matter of fact both beds were hard and I spent a lot of time tossing and turning. I wanted to catch breakfast but it didn’t start til 6 I think. I left the hotel at 5 am and there was a lady there preparing the breakfast and the coffee was already made but it was coffee was cold, that really made the rest of my day trashy.

Hotel room was much nicer than other similar properties where I have stayed.

It was really outstanding. Great room and amenities and loved the price! My only 2 suggestions would be to put a grab bar and some non slip decals inside the bathtub. A safe in room would have been nice also.

I needed to be close to the hospital. It was great.

The room was ok. The bathroom wasn't clean and I had to go buy bathroom cleaner. Decided to leave earlier than expected but beside that everything else was ok

the beds are not very comfortable

Front desk staff not very nice, not welcoming at all.

Very friendly, comfortable bed, nice size shower, and surprisingly good breakfast. The front desk ladies were super friendly.

We found cockroaches under the sink vanity and we only had extremely hot water or freezing cold water. When I brought this up to staff, the didn’t do anything for us.

Besides being affordable, this place way great. It was clean, spacious and great for my family. My daughter who is 8 says it is fun and she loved the breakfast

Stephanie is the worst front desk worker they have. Very inconsiderate and no customer service skills.

Check in was great - room looked pretty good could use updating a bit. Opened the dishwasher and a touch was crawling across the inside. I flushed it along with a paper towel. For the most part it was a very good stay. Slightly disappointed with the 2 burner cook top. The stove eyes never really got hot using the large skillet.

This was a very relaxing stay

I love the room

My stay was terrible, the air conditioning was not working in our room. They did transfer us to another room. That room had insects (roaches) in it.

The service was great and the employees were very courteous

Felt very welcomed during checkin. Nice 2 bedroom suite. Beds were very uncomfortable and wish there were updated security locks on suite door.

Couldn't really find anything I didn't like .

Nice

Staff is great : place needs better maintenance: general areas seems not serviced well : I had a chair with foot rest in my room : chair seems dusty and foot rest full of stains ( wouldn’t go near it ).

The room was clean and very comfortable. The breakfast was your standard hotel breakfast. We were very frustrated though upon arrival. Check-in was at 3pm and we arrived at 4:00pm. The lady at the front was having trouble with their system which was no big deal. But then got on the phone and called someone and asked if they even had any more doubles available. Which they should because that is what we booked. Then she proceeded to tell me that they didn’t have any rooms available yet and that it would be about 20 mins. This was frustrating because we had somewhere to be and we were already arriving one hour last check in time. It took longer than 20 mins to get the room ready and during this time, at least 4 housekeepers dropped off their badges and signed out. Wasn’t sure why so many were leaving if rooms were not finished being cleaned or were not even ready for guests checking in past checkin time. I understand things happen but it was extremely frustrating as we had somewhere we needed to be and I had a cake that I didn’t want to keep in my car with me.

Made the stay depressing. Smelly room. 2 queen studio.

This property was well situated to the things in LR that we needed to access. The beds were clean and comfy and kitchens well appointed. The staff, especially Shawn, were amazing. However, we saw a few small cockroaches in our room while there.

Nice place to stay and affordable

Comfy beds, good breakfast, friendly staff.

Was easy

They need to spray for roaches

We checked in in and the lady at 1st was very short with me about my check in questions and concerns. I brused it off. We got our room. Got settled, and when I went to secure the door, I saw a new latch above where there was a previous latch, but that had been removed and hastly repainted. I went to take a shower and there was black mold all over the corner of the floor and trim molding. The bathroom door also looked like there was a dog in there previously that tried to scratch at the door and there were also burn holes in the floor by the bed. I took pictures of everything and went to talk to the front desk and the person immediately moved us to a different room. Then later as my family and I were trying to sleep, it was so hot in the room that I went to try and turn the a/c unit from heat and it would not change until I repeatedly attempted to changed it. Even then, I still had to open a window to cool the room off. The next morning we went yo breakfast and the eggs were overdone to the point it was like a hard omelet and pork sausage had several pieces thar were crunchy and overcooked and sadly, they did not have biscuits and gravy this time. Overall, our 1st time there was such a great experience, and that is why we stayed at the same location a second time during out travels. After this second night of experiences, I question if we will try a 3rd night in the upcoming months.

It was perfect for our purposes. Just needed to be near Heart Hospital

It was close to fun places.

This is our second time staying at this hotel. Had good experience every time. This time we got a 2 bedroom suite and was great option for the price.

Excellent

Quite

Truck was broken in stole thousands in tools

Manager was very friendly and helpful. We have stayed here a few times and there is a reason why. Location,Staff, and Price. Will definitely stay here again.

The experience

Very professional

Good overnight stay.

Staff was not nice, very rude night shift.

Great price and location.

This hotel was the perfect place for a quick trip to visit family in Little Rock Arkansas. The pet fee was worth to pay, because I didn’t have to worry to leave my dog back home. We were comfortable and have peace of mind that she was staying with us. Even we couldn’t go out and eat, the kitchen and small dining table was helpful to eat at our room.

I love the great customer service I received checking in and checking out…staff are really kind…..The carpet in the hallways and especially the elevators smell like someone urinated on their and the hotel has not attended to it….carpets can use a deep cleaning to give a fresher smell

The front desk attendant was Linda and she was extremely rude and unprofessional. Too much to type but was the absolute worst experience that I have ever had with a hotel employee. Steer clear of this location.

Front Desk Staff members were so pleasant

Great prices for great roons

It was a good stay, just wish it was a little more updated.

Property needed some updates

Had a great stay with my family.

Employee at the front desk was not very pleasant when I complained Dog in the room next door barked constantly

Pool was very nasty and unusable.

Great

Great, clean room. Large fridge with freezer with microwave and sink. Great room for a great price. A+

This property is cockroach infested. They were in the café, crawling on the walls in the room in the bathroom everywhere.

It was ok.

The place was very nice! Loved how our room was set up!

Safe and comfortable

My front desk was exceptionally customer service oriented. Love her attitude and smile. House keeping was excellent as well!

Front desk was so amazing, her smile lightens the room. Would definitely come back if in the area

Overall great atmosphere. Front desk people are always nice. I appreciate the good service. It makes me come back each time.

Great room

This is a 2.5 star property, breakfast was decent, the personnel is attentive and professional, the place needs renovation which has nothing to do with personnel,it was a convenient place to stay.

Our stay was fine. Great location. The front desk could be more welcoming and personable. And phone communications more so, as well.

Had a leak in the pipes, Serve Pro had loud fans all over the place.

Quiet nice property,staff are friendly and helpful,they make u feel comfortable and welcome everytime

Nice place

Comfortable bed. The front desk was helpful. The TV mount was wonky as if the screen was too big to move to the appropriate angle for viewing from sofa to bed. Bathroom wall ciuld have been cleaner.