Four Points by Sheraton Memphis Southwind

Nothing It smelled like weed

Location Customer service was poor

Location was great Perfect

I like that the cracker barrel restaurant was next to the hotel for breakfast. Right off the freeway. The staff were helpful for directions and where not to go. I went here because just close enough to downtown Memphis by car. Rooms smelled of smoke. Not enough washing machines.

It was very nice and clean, comfortable

Bad

Breakfast was fantastic, Dee personally cooked our meal and the American Omelet was wonderful. Dee was fast and efficient and all was enjoyable. All good

Our bathroom could have been more clean but other than that it was fine

Everything was great My room was on bottom and there was kids above us that running around and making noise all night till 4am

Relatively clean. I always have issues with property that is fully carpeted when cleaning schedule is suspected of not being cleaned often (every 30 days) I didn’t like that there was no outdoor space. Unit has minimal sunlight but I don’t imagine that that can be changed at this point of course

In room 301 the TV was not showing true colors like it was old or about to play out.

Superb

Breakfast was good, room was clean staff was nice

No soap bar in washroom sink

Restaurant was just a bar. 75% of the menu items were out of stock. The only thing available for dinner was hamburgers and chicken wings We ate dinner at the Indian restaurant next door and the food was amazing. Back to the hotel - For breakfast the only items available was scrambled eggs, hash browns, 2 pieces of toast & sausage or bacon- that’s in, no printed menu. Really NOT RECOMMEND this hotel. We stayed at several Sheraton locations but this Four Points Memphis Southwind was appalling.

Memphis.

I loved everything about my stay the front desk was very polite and made sure everything was ok with our stay I would recommend staying here again

Close to other destinations Damp smell

Pool was so cloudy we couldn’t see the bottom. The pull out couch bed with very uncomfortable. You could feel the springs, and there was no bedding for it in the room. We had to request some from the front desk. No hand soap in the bathroom or body wash in the shower.

Very good

Clean and a nice hotel to stay in

Quiet & decent! I’d reserve again!

Clean, polite , excellent service.

Clean, polite , excellent service.

Staff most horrendous and horrible will not go back ever again. Purchased meal to eat my could not make it down to eat. I did not trust the i thought she was going do something to her food. So we list on money Purchased and Expedia rep hung up and did not give me credit that was promised...

I liked the location. I enjoyed that it was cleaned. Was unaware they didn’t serve complementary breakfast

I liked the location. I enjoyed that it was cleaned. Was unaware they didn’t serve complementary breakfast

Sad hard to communicate

The price of the soda

Everyone was very nice greet me every time I came by. The property was very clean. Staff was nice. A little expensive

Everyone was very nice greet me every time I came by. The property was very clean. Staff was nice. A little expensive

Everything The price of the soda

The room they gave us had a bad AC but the front desk moved us easily. Everything else was good.

The room was definitely dirty. Had to change rooms because the television kept going out, the toilet would not flush and the refrigerator did not work. The second room smelled like cigarette smoke but we dealt with it because we were too tired to leave again. We did not get cleaning service on the second day so we had to ask for tissue and towels. When they did clean the floor was still nasty and full of crumbs. Definitely not a good look for a Marriott brand hotel.

Clean room, staff friendly front desk attendant informative would stay again.

I thoroughly enjoyed my stay!

The only real issue I have is when they start the cleaning early in the morning, the washing machine they use sends of a high pitched noise every 15 seconds. It’s located on the 1st floor but I could hear it in my room. It made it impossible to sleep. I spoke to a staff member who said that management is aware, but haven’t done anything about. Avoid rooms 209-213 if like to sleep past 7am.

Horrible. Made it there with my wife tired after a long drive ready to lay down just to find out that the property had cancelled my reservation stating they were overbooked and simply waiting for me to arrive to let me know instead of calling me in advance to alert me. Now I have hundreds of dollars hung up because of this and I’m being told that it will take 7-10 business days for the refund to be fully processed and back to me. Not to mention I had to obtain a hotel at another location so it’s a double whammy

Wasn't told there was free breakfast, but everyone there was very friendly.

Bugs in the room and dirty sheets

Beds were very squeaky. Pillows needed replacing. Lumpy

Wonderful!

The ac was cold. The front desk reception is also the bar tender. Slept good.

The room was clean, the staff was great the heat and air was operable and the breakfast was great.

Clean/spacious room. Very friendly staff. Air conditioning worked very well!

Safe area, nice size studio, great amenities. I would definitely stay here again.

everything good except they ran out of garbage bags. no fresh sheets in the room for the pull out couch.

Make sure you call in advance if traveling here. Rooms wasn’t ready when time to check in

There was also a power outage in the area that lasted about 30–45 minutes; it would be beneficial for a hotel to have a backup generator in situations like that. No breakfast was advertised, whether complimentary or paid. Additionally, noise control could be better, as it was quite loud at night with kids running around and shouting. On a positive note, the hotel’s location is excellent, with plenty of restaurants and stores nearby and easy access right off the interstate.

This stay made it where I’ll never go off reviews again when it comes to Memphis!! This hotel was nasty they didn’t have trash bags in the trash cans, whoever cleaned the room swept all the trash under the beds, the walls had cracks in them the furniture was old and a mess, the pool was over filled and the pool furniture WAS NASTY AND HORRIBLE!! This was the worst stay EVER!!

It looks clean but dusty on the beds like cleaned days ago

The room was full of lady bugs The toilet was broke And kids were running around all night Also woke up to no power in the entire hotel

Very nice building! Nice Lounge and food pantry! Pool and Laundry nice! I really like the outside fenced in sitting area! Nice area, close to stores and restaurants.

It was a nice enough hotel but dirty under the beds and in the bathroom, and there was no breakfast service altho their website said they had breakfast. The pool was nice. No hot tub tho.

I’ll stay again.

Staff was great and the room was everything I imagined thank you for having me

Le was a great receptionist, very knowledgeable and kind

Posto pulito e ottima posizione tra Memphis e Collierville

Lev or Leigh was excellent!!

Clean room. Friendly staff. Good location.

Extremely professional and helpful staff. Very clean property. Relaxing indoor pool.

Had the room for a couple of days. Put up Do Not Disturb sign on door, they entered anyways to clean room, then didn't even give us clean towels, since they were already in there.

Room was clean. The staff was alright. Every time I visit my family in Memphis I stay in this hotel.

Check in was easy. Hotel was clean and safe

Room was clean, welcoming entrance. Staff member at night was not helpful at all. I would already again

Clean room, quiet. Friendly staff.

Beds and need little more lighting in room,

I didn’t stay so I really can’t comment on the stay

Only the housekeeping lady is nice. Hotel is dirty and

It was good one

Staff was helpful

I loved everything definitely 20/20

As soon as I enter into the hotel the staff greeted us with a Big smile and that's very important see she was very tentative and and nice she did a great job give me my room quickly

Staff. Unprofessional, guests visibly drunk, and loud, vehicle was briken into along with several others, staff seemed disinterested. , restaurant was missing food items again.. will not be returning

One of my favorite hotels

At first the room we had the tv didnt work... told lady at front desk, very accommodating handled the complaint well and swapped us rooms the room we swapped to i felt like was bigger and she gave us a percent off our next stay, the 2nd room the fridge didnt work but i didnt mind bc i was there for surgery

Yes, the room was clean and bed was comfortable

. No body wash in my room, I washed up with Shampoo. . I couldn’t call the front desk because the phone didn’t work so I had to inconvenience myself and go to the desk. . The room above me was running around and jumping up and down, which was annoying. . I told the front desk about these issues and nothing was done nor did they inform anyone. . I will not be staying at your Hotel again.

The stay was good but the staff wasn’t available for some parts of my stay when I needed to ask a question

The room didnt have soap or tissues. Noticed there was trash in our bin before we got there.

Check is was quick…room and bedding was clean

The late night and early morning crew were outstanding. They were helpful and friendly.

AC quiet and cool

The manager was exceptional

Room spotless, courteous front desk staff

Great trip

I’ll never come back there to stay. Only things that was good where the drinks at the bar. The food was horrible. The smell was terrible in the room. Wish I could get a refund. I don’t recommend nobody to stay there.

Clean rooms, great breakfast, and super friendly staff.

Only one employee to man front desk and take and cook breakfast orders. Not fair to employees or guests. Breakfast is not free and is very limited, but good if you are willing to wait.

The furniture in the room seems old and worn. Many of the outlets and usb changing ports are either not working or very loose where the cord keeps coming loose. I will say the staff was friendly and the room is clean.

My shower curtain was too short and no liner. Maintenance came but didn’t return to bring new curtain. The ice was thick in refrigerator couldn’t use freezer. AC was great. Staff at desk courteous. The children in room 210 were loud, running and banging on walls. I couldn’t move as hotel was overbooked. I wanted a late check out for 1 pm and told this hotel doesn’t do that, yet tv advertising indicated different.

Room was clean and comfortable, I wish that the bathroom floor was cleaner.

Room was great and so was the staff at check in

It was cool

The property would not allow me to check in as I am under 21, yet over 18. I would like a refund on the payment method used.

The young lady that attends the front desk and breakfast bar does an excellent job and has great customer service skills.

They tried putting a smoking fee on me when no one smoked in the room at all not even a lighter was in the room

Everything was excellent. Was nice to have normal size bottles of hand soap, lotion, shampoo, conditioner & shower gel. Yay! The chair in the room was a little frayed on the top. Otherwise very comfortable. Nice to a Keurig coffee maker. Room cooling was very comfortable.

The staff was helpful and informative

The room wasnt very clean. They had no extra pillows when i got a pull out couch that waa angled towards a wall and wouldn't pull out.

It was terrible, I was switched to 3 different rooms, the internet was down so I couldn’t do my schoolwork which was very inconvenient and frustrating, there was a bug crawling on the bed, I have pictures, and rooms were kinda clean but the restroom had dirt spots in the tub and hair on the toilet

Clean room friendly staff good location seemed safe good amenities

The lady at front desk during my checkin had a very nasty attitude. The room not what it look like online it had an odor. Beds not comfortable something was biting me the bed was squeaky when you lay down or sit on it I will not stay at this hotel again my husband room he booked for our kids was worse with the odor

Expedia did not pay for the room and it took over two hours dealing with Expedia on line to get it correct

The front desk clerk was very pleasant!! Very welcoming...on the other hand when i tried dine in the lady that operated the area seen me come to tue bar,didnt greet me or anything!! Walked away and was gone for loke 15mins. So i jusr ordered me pizza,and got snacks fron the pantry!! Very unprofessional in my book...seemed like she didnt want to be there!! Other than that my overall trip was very pleasant!!!

Yes and yes. Business facilities and parking good. Website misleading about EV charging availability.

Safe Clean Nice Staff

Great staff at rhe front desk. Quiet, clean and convenient.

On arriving to the hotel, the room that we were given was already taken. It was extremely awkward, especially for my daughter who went into the room first.

My issue was I was not informed when booking that the accessible room shares a wall with an elevator and it is very loud all day and night, very loud! Also the pool was filthy, there is scum all around the top tile and the was is so strong with either chemicals or other that it is so cloudy you can’t see your feet.

The room was nice also bigger than others I've recently stayed in.

We went to the room and upon opening the door we found another family's items in the room. Obviously occupied. We went back downstairs, and they had to put us in separate rooms that were not joined. It was a huge inconvenience especially given it was 8:30 when we got to the hotel. The fact we reserved the room, and they just gave it away is just ridiculous. I'm not sure why I expected good service since we were in Memphis, but it was still very upsetting.

Restaurant is closed, but website doesnt tell you this. Front desk staff has a terrible attitude, couldnt possibly care less.

Clean as it can be

Hotel was nice the area was some what ok.

The staff.

The worst service I have received in a long time. Room keys didn’t work upon arrival, little to no lighting, and power out for the 4 hours, despite manager saying it would be back in an hour, I was there on the first night of my stay before canceling, checking out and going to another hotel. Multiple calls to the hotel to get them to process the refund that I was promised, but they never call back and don’t take any action. 0/10 and I would rather sleep outside than to give these people another penny.

Great property more towels would be nice

Hotel is safe

The bar tender Mecah was awesome!

I love everything about the hotel❤️!!!

Enjoyed our one night stay. The room was very large and was comfortable. The staff was friendly and did a great job. My husband enjoyed his breakfast.

The hotel was great comfortable clean. But when we got here to check-in hotel.com. Never sent the virtual credit number for our payment. After several phone calls and text with a virtual assistant.Many calls to the hotel.I had to cancel the reservations through hotel. com because the hotel after almost two hours could not check us in because they never received payment from hotel com. The hotel had our reservation.And once we canceled through, you were as able to get our rooms and pay them directly. I have used hotel.com for years. I've never had so many issues as I had trying to get our room here. Of course, we ended up spending so much time there. We did not get to do our evening meal and sightseeing in memphis.

The breakfast ended at 9:30 which was not convenient.

We checked in late and the lady was on the phone the entire time. She only gave 2 adults 1 room key and did not explain the breakfast package we paid extra for. The lady at breakfast was supper helpful and explained it to us. She was professional and busy seemed to be short handed as it looked as if she was doing 2-3 jobs at once. Overall stay was great, room was clean. Loved having a Keurig and bottle of water in the room.

Just a night stay during our travels. Room was nice, clean and convenient to some places to eat and the highway. Was not bad.

Clean rooms and staff where very nice and pleasant

The property was clean and immaculate. The staff overall was good, does not have a dining area that was a drawback, but the rumors were clean immaculate kept up every day clean towels it was. It was very good. I will use them again.

Great stay

No luggage rack in the room. Would be nice to have a place to sit your suitcase

The furniture in the room was very worn. The room was clean. When we did go to breakfast the next morning, it took a half hour to be waited on & served.

I didn’t like that the toilet flushing handle came off in my hand minutes after I had brought all our luggage in. I had to change rooms. Moved from 122 to 124. After checking everything I discovered the refrigerator wasn’t working. They promised t store my unopened items in the kitchen and would bring another refrigerator before 9an the next morning, 8/2. I reported to management that there wasn’t any hot water. He said the engineer would come and my refrigerator was on its way. Got the refrigerator but still no hot water! I reported no hot water again and still no hot water. No one has spoken to me about the issue with the water. I’m leaving 8/5 by noon. I feel I should be compensated in some kind of way. Sorry I don’t do Luke warm- cool showers or baths. Waiting to hear from you. My bill is $395 and paid in full!!!! Thank you!

Good

I was very worried at first after reading reviews and never staying at a Four Points before, but I was pleasantly surprised once checking in. Check in was easy and quick. Staff was very friendly. Room was nice, clean, and appeared newly renovated. TV even accommodated Netflix and other streaming platforms. Only negative things about the room is the water pressure isn’t the greatest and there is only 2 towels and wash rags in the bathroom. Pool was open, it was clean and well kept. Felt amazing after a long drive! Kids and family approved! Restaurants very close as well. Will definitely stay at this hotel chain again.

It was comfortable

I’ll stay again. This place will be my go to when I come to Memphis

Overall the room was nice but no hand soaps or tissues...a few of the folded towels in the bathroom were dirty.

Bed were old and make noise and hard to sleep. Toilet did not flush. Hotels needs updating carpet smells. Also I did not feel that is the best location in town,

Great staff.

It was very clean and friendly and had a great pool for the kids to swim

They had limited towel our first night and could not give anyone an extra towel. We noticed the room felt humid and everything was damp. The a/c kept switching off in the middle the night causing us to wake up sticky and sweaty. Staff was not the friendliest.

The staff was very welcoming and helpful. The room was clean and well taken care of. I thoroughly enjoyed my stay here and would highly recommend this hotel!

I listed that we had 3 adults staying, and it was only 2 sets of towels. The pull out couch was all stained of what seemed to be urine stains. The front desk is soooooooo small that I walked past it. There was a entire group of teenage boys running in the halls, and there was a bad odor coming from around the refrigerator. The breakfast is not included, but the lobby area isnt very big and didnt really appear welcoming. I booked the room online, so it was a $100 depisit that I didnt know about which in general is my fault for looking at it incorrectly along with the breakfast that I thought was free. They have parking, but it is also limited front parking, si u mainly gave the sides and the back. All together the hotel seems very oddly structured. I will say the staff was nice. I was disappointed with the few things listed. I did finally sleep well in the bed after the noise calmed down. I think on my next stay I will just go next door to the Holiday Inn Express!

Clean

The customer service was amazing the front desk lady was super sweet and the breakfast was better than any restaurant. It was definitely worth it. Everyone was so nice and helpful . Will stay there again .

The staff were very friendly rooms were great. Good atmosphere.. my only complaint was the pool was to hot to swim in

I couldn’t sleep. Also room was not clean.

A nice place to stay

Staff was extremely friendly

1st floor room, carpets were dirty and smelled like they were moldy/musty. Breakfast was poor, very few items were actually available. Pool was closed repeatedly and I was forced to check out early and move to a different hotel

We stayed 3 nights. The room was clean, spacious, and the staff were incredibly friendly. My only complaints are 1. The water pressure in the shower was terrible. 2. The sofa is not for plus size people. It was not comfortable at all. Overall I enjoyed my stay, I would stay again if only for one night.

Gym equipment is broken.

Pool was not available

It was ok

The room looked clean, but I killed a roach. Breakfast was super slow.

Tub was leaking water. Tv not working.

It was nice

Amazing property!

The hotel was nice and the staff were all great. The room was large enough for us. The noise level from other rooms was a little excessive at times. The showers took a while to heat up and the water pressure wasn't great. However, it got the job done. The beds were nice and the facility was very clean. No free breakfast is a little disappointing. All in all it was a good place to stay. The staff and the beds were the best part.

Nice stay as a whole

Lovely

Quiet and peaceful

Good

Nice

Quiet room nice and clean

Clean and feels like home been booking about 5 weeks now

Had a nice time. But the ice machine and other machines were very noisy during the night.

Property has become old and things are falling apart. Don’t recommend.

It was pretty cozy and quiet.

Clean and comfortable

Home feeling

Wonderful and comfortable

The staffs are very rude and unprofessional.

Location

It was excellent

The front desk staffs need to be changed. They are very rude!!

Great visit

Easy quick check in. Staff was friendly and efficient. Rooms were clean and spacious.

Cleanliness , security and nice staff

I waited 10-15 minutes before anyone appeared at the front desk to check in. Maybe longer. The front desk clerk did not tell me anything about our stay (wifi, check out time, pool hours) and when we went to the pool there were over 25 people/kids in there all from one group with one or two key cards. Not sure if they were even staying at the hotel. They were also climbing on all of the fitness equipment.

Good value

Always nice pool finally opened dirty but opened Week days they never want yo open kitchen

Couldn’t even get checked in n got my money took

The staff here is wonderful. They are knowledgeable about the business. These women provided an exceptional stay.

Everything was great

Staff is wonderful and helpful. Bed and room are so comfortable spacious and cozy. My fourth stay

Had a good and comfortable stay

Room

The rooms were nice . But I had some neighbors that was real rude and loud the whole weekend.

Toilet handle broken

Great location, very close to restaurants and shopping and not far from many Memphis attractions. Great staff.

Nice 👍

Would stay there again

The property is in dire need of renovation. There is a weird mildewy smell that permeates throughout the property and the room felt dated and dark. I paid $5 for breakfast each morning but they didn’t have the fruit or turkey sausage that was offered on the menu so no breakfast for me. The staff was wonderful but even they wouldn’t be enough to convince me to ever stay there again. If there’d been availability anywhere else close by, I would’ve checked out and just lost the money I paid.

Great value

It was nice and everyone was great

Filthy, stinky room. Noisy air conditioner and clientele

Will be booking again

I found several long strands of hair in various places in the room. 3 in the bed, 1 in the bath tub, and 1 on a bath towel. Also the walls need to be wiped down. I was in room 203. This made me feel that the room was not completely clean and a bit uncomfortable.

The staff was very helpful and polite. There were a couple of small things, like the toiled handle was broken but, we didn't even bother to complain about that. As someone who worked for a couple of big chain hotels, I know all hotels have something wrong, and this was nothing major, we could still flush it. It was only one night but the hotel and staff were so accommodating and nice, it made me want to extend our stay. indoor pool, bar, patio area and more. We will be staying here again... Thanks

One of the elevators was down, so only one elevator for the whole building. There were people openly smoking marijauna in the common area outside. The smell of marijuana in the one working elevator was prevalent.

This stay was absolutely horrible. The hotel is very clean and well kept. The room was clean and tidy. This location was terribly slow with very little foot traffic. My guest and I went down to the restaurant/bar for dinner and drinks. After about 15 minutes we were finally acknowledged and was able to place our order. Once the order was taken, no drinks were served and we waited 30 more minutes for both our food and drinks…The meal was cold and over cooked, so I had to order delivery. No staff was ever available at the front desk and when they were I felt like I was inconveniencing them. The following morning I went up to the get breakfast and ask the lady at the front about the breakfast I paid for with my reservation. She rudely asked me where’s your card?!? I said i was never given one. She grabs a card and puts my name plus 1. We ordered breakfast and it took almost an hour. The cook was in the back cussing and complaining about having to do her job. I requested late check out and even offered to pay for a couple extra hours. I was hung up on and then called back and told 1230.

The place was great the people were super mice

Nice stay, clean fast and efficient!

Great overall