Hu. Hotel

We had a great time and everyone was so helpful!

I will not go back!!! Absolutely Awful

Staff was pleasant , breakfast was delicious only issue was parking they have a

Run down property. Missing tiles on shower floor. Stained carpet. Iron had gunk on bottom. Terrible condition.

Great comparative price for the convenience of downtown Memphis. A little ove a 10 minute walk to Beale Street.

There seems to be a lack of maintence at this hotel. Several plugs didn’t work. Some were missing there parts. And shower didn’t appear very clean. A bit moldy. Could be nice if they focused on updating and maintains better.

One of the nicest and unique hotels I’ve stayed at. From the full gym being across the street to the exclusive access to the rooftop events/views it was an overall very authentic and enjoyable experience. The staff was very welcoming and helpful

The staff was very helpful and friendly.

Bad

Very good

Loved the vintage style decor. The place needs to replace the carpet in the hallways and the rooms. I would have given them a excellent rating if it wasn’t for all the stained carpet

All Nothing

Let me 1st say staff was exceptional 👏! Bed slanted uncomfortably and very visible. Shower did not drain well. Carpet in common areas has seen better days. Room quiet but you could hear other rooms plumbing.

It was a party place not a place for children

Staff was exceptionally nice!!!! Clean hotel!!!

The room was clean, staff was helpful, breakfast N/A Roof top bar was great with great views

We loved the downtown location that was walking distance to the Pyramid.

The only complaint I have is the water in the room didn’t get hot. The water was luke warm.

Everything was beautiful. The staff was pleasant to deal with

Well located, very smart, huge room and very affordable

Rooms were very dated. Carpets were stained and couch needed to be updated. No hot water in shower had to sued bath. Convenient location.

Terrible parking that’s the bad thing about the hotel

The place was awesome and the food was great. It was close to a lot of things. I will be returning for a stay just longer the next time.

I liked it. Even though the orang is across the street the instructions are very clear and it’s not that inconvenient. The staff were amazing! Like For real

The hotel staff was welcoming. Location was perfect. The sunset rooftop party was a vibe.

Leaving Carpets were disgusting

Clean rooms. Great rooftop bar

Unfortunately, the condition of the hotel was extremely disappointing. Our first room reeked of cigarette smoke, the carpet was filthy, and the bathtub had a significant amount of mold around it. After reporting these issues, we were moved to another room, but it was even worse than the first. Cleanliness is one of my top priorities when choosing a hotel, and The Hu fell far below my expectations. While the staff was courteous and attempted to resolve the issue, the condition of both rooms was unacceptable. Because of the cleanliness concerns, I chose not to stay at the hotel. To their credit, the hotel did issue me a refund, which I appreciated. However, the overall experience was disappointing, and I was unable to stay there. I do not recommend staying here.

Nice hotel and location

Room was nice. Hostesses were very helpful and friendly. The rooftop has a good view

Wonderful staff, close restaurants.

We were only in Memphis for one night. The hotel was in the perfect spot to walk to Beale St. Staff were so nice.

This hotel was central so excellent location for Beal st and taxis to Graceland and other attractions.The breakfast area was rather limited with few tables so got crowded some mornings however the continental breakfast was adequate. The staff were very helpful so no complaints there. All in all a decent place to stay in Memphis. There was a charge of 77 dollars per night although refunded on Check out.

The staff are very friendly and helpful. The hotel is looking a bit tired but rooms a good size and comfortable bed.

Thank you to everyone at the Hu Hotel. You guys are the best ! Keep up the great hospitality you provide.

Overnight staff was rude and unwelcoming when we arrived late. I called prior to our late arrival and still was met with attitude and poor service.

Great location. Friendly customer service.

The lady at the front desk who checked me in went out of her way to assist me

The lady at the front desk went out of her way to assist me, was very nice to me.

We stayed 2 nights for our 30th wedding anniversary. The location was great with parking garage across the street with in/out availability. The staff was great, checkin was easy, the room was perfect. The carpet was old but not a deal breaker. The breakfast was great also with waffles, grits, sausage, chicken fingers and assorted pastries as well. We recommend HU 10/10 for sure

Arrived on 5/30; check out on 5/31. I didn't like anything about it except for the A/C in the room. Whenever I visit a hotel, the first thing I do is inspect the sheets and wipe everything down. After inspecting the sheets on one bed, my daughter noticed that there were yellow stains on the sheets. She tried calling room service and no one answered. She went down and asked for more sheets for the bed. A very rude and unprofessional lady brought them and was going to hand them to my daughter until I said, hold up we have to change the bed. The staff let us know that she was just told to bring them up. Hmmm. So, if you don't want to touch the sheets, why should we touch the sheets? She came in and jerked off the bedding with plenty of attitude but the bed was changed. We went out on 5/31 and came back to our and it smelled like weed. We don't smoke plus we were gone so why was there a weed smell in the room. Other stuff: no ice machine and nothing to put any ice into, red stain on bottom of bed foot rest, iron didn't work, bathroom faucet leaking, toilet paper holder broken, #2 stain in toilet, poor lighting/dark room, everything dated. I WOULDN'T RECOMMEND THIS PLACE TO SCRAPPY DOO! WE DROVE 6 HOURS FOR THIS ISH!

Room was excellent - roof bar was excellent bonus with gorgeous view of bridge & Mississippi River - downtown location so walkable

It was right off beale st. Everything closed early like food service

rooms were great and staff was nice and helpful

I had a great stay especially for it to be last minute!!!

Highly recommend

Older hotel, so not going to be like a spanking new property, but hotel was very clean, room very spacious and the staff was friendly and very helpful. Location in downtown Memphis was great.

Great location, comfy beds and friendly staff

Exceptional

Enjoyed the rooftop bar and the view. Good beds

Beal St is dangerous and not fun

This hotel is located in a convenient section of Memphis, very walkable to the downtown core. Additionally, the hotel has a wonderful rooftop lounge with great views of the Mississippi River and downtown. That said, the real treasure of the hotel is at the front desk. We met Eboni when we checked in; she was very accommodating and checked us into our room hours early. Eboni has a warm and welcoming personality that makes you feel at home immediately. We enjoyed our stay at the Hu.Hotel!

Friendly staff. Room was not available during check in time and had to be moved rooms instead after coming back and original room still not being ready. They had an event on their rooftop which had great views and a fun experience.

The facilty is old but clean and well-maintained. Location was great and safe. The staff was exceptionally professional, infornative and courteous.

I enjoyed the location.. the quiet atmosphere.. the Rooms were roomy and comfortable. The Dog stains in the room and hallway. No microwave in rooms, No ice machine other than going down to the lobby,

Very good

I enjoyed the location.. the quiet atmosphere.. the Rooms were roomy and comfortable. The Dog stains in the room and hallway. No microwave in rooms, No ice machine other than going down to the lobby,

Customer service was top tier and the room was very clean/rooftop view is spectacular Parking

Good location This property is nice but the carpet in the hallways and room need to be cleaned.

Good location This property is nice but the carpet in the hallways and room need to be cleaned.

Dirty carpets dirty elevators dirty furnishings

Parking

Spacious room nice ambiance Dirty carpets dirty elevators dirty furnishings

Clean rooms staff was very polite and helpful. Hotel was in walking distance of Beale Street.

We left and walked around after they told us they’d call when the room was ready and no one ever called. Long story short we couldn’t access our room until after 7pm which interfaith our scheduled plans. I had to suggest comping the paid parking to try and make up for the inconvenience. I understand some things are out of the hotels control but a phone call at 3 pm to alert of this would have made a world of difference. The room had a stained carpet and not enough towels. It was decent but not worth the stress and lack of hospitality

Exceptional

This Hotel was very disappointing to say the least. The overall location is a plus and within walking distance to a lot. I have never in my life stayed in a hotel that rations towels. Not that we asked for extra, but to just get a fresh set of towels per person in your room daily is a feat in itself!!! The staff blames guests stealing towels, will tell you they’re drying the towels and will put some in your room, but either don’t or put 1-set as if it’s not a couple guests in the room. Supply Chain 101, order a surplus of towels Hu! I’ll also add these the thinnest towels I’ve ever used at a Hotel. Getting your room cleaned is questionable as well. Some rooms have a card to put on your door to request housekeeping services, but if your room doesn’t have a card and you don’t know about the card, you better hope you catch them in the hall cuz they may not come. Two days I requested housekeeping services and they did not come. My room had carpet stains, the wallpaper was peeling and 2 tiles had fallen out in my shower while in it. They have a lovely rooftop and host a Friday evening sunset event, hotel guests get free entry but anyone can reserve tables and they were all reserved so our group of 15 all staying at the hotel could not be accommodated! I also think it’s weird staff get on the elevator with guests with large housekeeping bins etc, but that’s me! Each time we went to the front desk or approached staff they were empathetic and willing to help, but no follow-up.

My husband and I stayed here for a staycation for our anniversary. The carpets and furniture had stains. Our free breakfast I paid for was not on the reservation. When I called to find out where to park, no one answered the phone. Would not stay here again.

Had a slight problem with our original room and they moved us to another one in a heartbeat. Would stay again.

The cleanliness of the room was concerning, particularly the shower area, which did not appear to have been cleaned properly prior to my arrival. The room was also inadequately stocked, with only one drinking glass provided for the entire suite. Another inconvenience was the ice service. Instead of having access to an ice machine or proper container, I was handed a bag of ice at the front desk, which leaked all the way back to my room. I also paid for breakfast, but many of the items were not replenished during service. Guests should not have to pay for a meal only to find limited or unavailable options. To make matters more frustrating, signage throughout the property indicated that outside food was not permitted. Overall, the experience did not meet expectations for the price paid. There are several opportunities for improvement, particularly regarding cleanliness, guest amenities, food service, and overall hospitality.

The roof top Bar is a must, the view of the Mississippi River is amazing

Great place to stay in the heart of downtown Memphis! Carpets are worn and need replacing but that’s it. No other complaints. Staff is absolutely amazing. Helpful and friendly as well as prompt to keep their promises and fulfill your requests. It definitely has that 1930s charm but with updated finishes. The rooftop deck is to die for so be sure and check it out. I’ve stayed there multiple times over the last few months and will again soon!

Large suite

The property was located next to everything and I really enjoyed that

Beautiful hotel! Friendly staff! Walkable to everything! Great restaurants in the area!

Very reasonable price drinks

Place needs a bit of cleaning up. Not terrible but not a 4 star. But the staff was helpful.

Rooms were a bit worn out Looking, but bed was comfortable and room well decorated. Location was great!

Great stay met staff was pleasant..

Really nice stay… it’s has a lot of character it’s in a 125 year old building… the view of the river from the rooftop bar was amazing… you won’t regret staying here!

Friendly staff and very helpful. Close to everything. Rooftop bar very nice just a shame no use of lobby downstairs in the day, would’ve been nice if you could buy a coffee in the evening. But an enjoyable stay.

Great location. Roof bar was spectacular.

It was clean, a little outdated but good. Staff was amazing, very helpful, friendly. Everyone was so nice! It was good for the 2 days we were there.

Well rested in a clean comfortable bed

The hotel is very filthy. There’s no emphasis on even keeping the main areas clean. My room was so dirty that I had to be moved to a different room once the hotel was no longer sold out. My friend wasn’t able get a clean comforter for her bed therefore she had no bedsheets to sleep over a three day stay. Our toilet paper rack was hanging off the wall. Our sink in our bathroom did not drain nor did it have the cap in the sink that is usually there to catch things. The staff are very unprofessional. I watch security guard getting into it with someone walking past that appeared to be going through something mentally. It could’ve got really unsafe and ugly for those who were present. Honestly I never saw housekeeping the three nights that I stayed there.

The carpet is filthy. There were spots everywhere. In the room. In the hallways. Just everywhere. And let’s not start about towels. We had to beg for towels DAILY. We had to constantly request that the room be serviced. The staff was very nice BUT you have to be nice when your guest are so dissatisfied. The location of the hotel is great. Walking distance to so many attractions but the hotel is awful. They cannot accommodate being sold out.

The room had no glasses or ice bucket and the telephone in our room did not work! I had to go down to the front desk to get a phone number to use and ask about The Welcome Letter with the internet password etc. I also got the glasses I needed. The only place you can get ice is through the front desk. On the positive side, the room was spacious and clean and the beds were comfortable. The rooftop bar has spectacular views of the Mississippi River but the drinks are very expensive. The breakfast was very good, however, they seemed short-staffed since tables were not cleaned after use and food was not resupplied without asking. This hotel has great potential if managed and staffed better.

The hotel would make for a lovely experience if they did some maintenance . Everything was worn and in some cases dirty - rugs lounges very soiled . The staff were generally not pleasant only one person, a trainee was pleasant and seemingly happy to be there .

Everything

We checked in late as we were traveling from Dallas. We were very tired from the long ride. Check in was good. We dropped off our stuff and went to get something to eat before it got late. Upon returning to our room we ate and noticed the room was a little warm. I took my shower before going to bed I checked and the room temperature was 77. I set the temperature to 68. I work at 3 and it was still hot in the room. The temperature was still 77, i set it to 65 and went to bed. The next morning I woke up it was 80 in the room at 8:30 am.

It was great

Clean, great roof top view, bed a little too high but great stay altogether

Room was clean, staff was helpful, breakfast and parking should be included in the total room price.

staff at the check- in desk. The lobby is very small and restricting. We did have a young man on your staff that helped us find Beale St. and a restaurant. Very polite and reassuring.

The hotel was lovely. Easy check in and helpful staff. Beale Street was an easy walk nearby. The gym across the street was great and I didn’t mind paying the $25 for overnight parking in downtown at the secured building adjacent to the property. Would definitely stay again.

My recent stay at the Hu was less than satisfactory. The room is very small, breakfast was ok, I've had better. When housekeeper cleaned the room she took all the towels but didn't leave any? My husband went to the lobby to inquire why she didn't leave any and was told they didn't have any. The staff member he spoke with was able to locate a few but no large drying towels so I had to use a towel use as a floor mat after my shower. This stay was definitely not worth the amount we paid which by the way included a $75.00 a day deposit as well as $22.00 a day for parking. I definitely will not be staying here again and would not recommend this hotel to anyone.

Front desk was very rude. Little to no parking to check in

Hotel was welcoming and clean! Walking distance from Beal St. Had a very nice stay!

We arrived late at night to no clear drop-off area, a chaotic arrival, and a large crowd outside who appeared intoxicated. After getting my son (10 years old) inside, I went to park across the street. Walking back, a drive-by shooting happened directly next to me. I ran in to find 5 random men at the entrance calling me "lil mama" and questioning me about which car it was. We had planned to stay a second night. We did not. The next morning when I checked out and explained why, the staff member's response was "that could happen anywhere." And tried to convince me to stay. AND I was still charged for both nights while having to pay for a hotel elsewhere. I reached out to Expedia, and they resolved my refund quickly. The property was nice, but the safety environment and the dismissive response to a serious incident were not great. If you're traveling with children or arriving late, please factor this in.

We really enjoyed our stay at the HU. Very clean, comfy beds, staff was really friendly and welcoming. They also gave us suggestions on places we might like to eat. We loved the location of the HU. It was very close to a lot of restaurants and things to do. We would definitely stay there again.

The room was great

Roof top was amazing

Need to be updated, ask for more towels the same day we check in , but at night the front desk staff stated they were out of towels.

In for a concert, good location, needs updated in some areas, mainly carpeting, and some flooring in the elevators.

Go through the hotel itself. H hotel. Com overcharged us again. The hotel gives you a better deal.

We didn’t try any facilities like workout rooms so I can’t comment on them. The building has seen better days. The hotel staff as excellent. They were respectful and courteous. The biggest problem we had was the bed. While it was comfortable, my short wife found it a challenge to get into bed.

Very stained and torn carpet in room and in lobby. Staff was neutral. Went to visit rooftop bar during posted hours to find it closed. Clump of black hair found in towel upon first use.

I didn't have a chance to try the breakfast, but it looked and smelled great. Other guests shared having a great time at the rooftop bar.

For the price I paid for the room and the reviews that were left by other Expedia members I was really surprised at the state of this place. Scuffed walls and marked up carpet. Hallways in bad shape. Mold in the shower. Hair on the sink. And there’s a surprise $22 charge for parking that I did not see anywhere when I booked. The night attendant seemed annoyed by me just being there. I tried to be as kind and patient as possible. Fine for a one night stay, but NOT worth what I paid.

Nice rooms good breakfast and friendly staff. Go to the rooftop.

The HU. Hotel is definitely below standards for the price. There are no amenities in the room (not even a ice bucket). However the staff from the front desk personnel, houseman, concierge we all great with exceptional personalities and positive attitudes. It was because of the staff my hotel stay there was pleasant.

I loved the view

The staff was very nice and helpful, which I really appreciated. Unfortunately, the property itself was just okay. You can tell they’ve tried to make renovations, but some of the older parts still show through. It wasn’t terrible, but it also wasn’t great. Overall, would I stay here again? Probably not.

The staff were so friendly and helpful! We felt so welcomed to Memphis! Our stay was very comfortable, and the best part was the staff!

Parking is off property but nearby and not free

Old dated rooms. Lights didn’t work in the room. Toilet paper dispenser was broken.

needed a small micro wave and coffee pot.

The rooftop provided a breathtaking view of the bridge crossing the Mississippi river.

Great location, walked to Beale Street. Loved the rooftop bar views. Parking garage and gym are across the street.

Just a little surprised by the property—the staff was helpful and kind but I probably would not stay here again

We enjoyed our stay. It is an easy walk to most attrations.

friendly staff and nice views from room windows. very nostalgic

It was walking distance to a nice coffee shop. It’s minutes away from a lot of nice restaurants and fun entertainment for a perfect date night.

Great place, clean and close enough to walk to Beales street

Great job to the front desk/security/valet staff - I appreciate you all. Finally -- no one was at the front desk when I checked out (approx 02:45) - so I had to leave my keycard on top of the laptop at the front desk. Just a FYI.

Wonderful staff, clean rooms

Front desk staff was pleasant

The of the hotel was top notch. Very helpful and attentive to the needs of guests.

Bed, pillows were comfy. Food was great. Air conditioning worked well but a bit loud when turning on and off.

The room was very clean staff was very respectful

The lobby should have fresh water available all day. Many people walk the city and it would be nice to have fresh water in the lobby. Carpet in room needs to be cleaned better. There was no cold water in the shower. The hot water was so hot I couldn’t use it comfortably.

great staff Diamond was awesome and the concierge were Very helpful

The sink leaked. The bathtub's stopper didn't work. Only one employee was helpful. Charged for breakfast that was prepaid. Charged to park in the hotel's parking lot. If you are young, might be a good spot location wise.

The staff was warm and welcoming, which I truly appreciated. Unfortunately, the property itself could use some updates. There was a leak in the lobby ceiling, the shower in the room showed signs of mold, and the carpet throughout the guest floor and in the room appeared worn and unclean. We originally booked a two-night stay but decided to leave after the first night.

I travel all the time for work, and this is one of the worst hotels I’ve ever stayed in. When I got there, it’s like the room wasn’t even cleaned. I found a jellybean in the bed, the carpets were FILTHY, and the bathroom was disgusting. I found stray hairs everywhere. Even the lobby was unkept. I would’ve canceled on my stay, had it been refundable. I genuinely was disgusted to even walk on the floor in the hotel room 0 out of 10 do not recommend.

I did feel safe as a solo traveler and the location is convenient keeping Uber cost down.

Due to our normal hotel being booked solid, we chose the HU. What a happy accident! We now have a new favorite! Staff is friendly and welcoming! Ms Ebonie and Mr Willis will take good care of you! Great place!!

Finished early so unable to get breakfast

We enjoyed our two nights a Hu. Hotel. The location is fantastic. For a downtown hotel the parking arrangement at a garage across the street is convenient (although expensive). The staff (and particularly the concierge Dedrick) were extremely welcoming and helpful. The rooms are spacious and nicely decorated. Breakfast is for a fair price and looked appetizing although we found several good breakfast spots nearby. The rooftop bar has fantastic views! The only negative to our stay was that the carpets in the hallway (13th floor) and in our room were badly stained and sorely in need of complete replacement. Once the hotel addresses this issue, we would give it a 5-star rating.

We had a fantastic corner room facing the Mississippi River, view was great. Room was very comfortable. The staff was friendly and helpful. They have a great rooftop patio, that is sadly only open at certain times, that would be the biggest negative. They had a great looking breakfast that could be purchased for great price. There is not a Kuerig style coffee maker or any coffee maker in the room which was disappointing but they had great coffee in the lobby. Overall we had a great experience. Hu Hotel Mgmt, please open the rooftop patio.

Rooftop bar closed hour earlier than the time listed online and on the outside door. However room was very clean, comfy bed, good coffee! Parking is 22$, but that was less then surrounding hotels !!

The staff were friendly and helpful. The rooms are clean. I wish breakfast was included in the cost of the room.

Love the rooftop bar service

This hotel was very rundown. We had no cold water, there was only very hot water so we were unable to take showers or comfortably wash our hands or face. The housekeepers were all very kind and helpful. However, the manager was not willing to offer any type of compensation and could not understand why we wanted compensation, because he said he sent the maintenance technician up. At the time the maintenance technician came to the room, we were not dressed and so could not allow him in at that time. I would not recommend staying here if you’re looking for a nice hotel.

Don't bother paying ten dollars for the breakfast. Find a mom and pop place and pay the ten dollars to have something fresh and made to order.

Staff was super friendly

My room was clean and comfortable. The bed was so soft and comfortable that I had a hard time falling asleep. The staff were super nice and professional. I truly enjoyed my stay.

Location is good, breakfast was only so-so,

Great location, just off main st and a brief walk to Beale St. Mostly friendly and supportive staff. Lovely old character to the building and rooms

Half the lights didn’t work. The water in the bathroom had no cold water. So it went from warm to very hot in no time flat. The toilet tank even had hot water in it. It was odd. Showering was uncomfortable. The fan didn’t work in the restroom either

The room was outdated. No microwave, stained carpets that looked like mud was tracked in, broken lamp, and very hot. The AC couldn’t even keep the room cool. The remote barely worked to the TV. There is no ice machine in the halls. The breakfast was the best thing about the stay but there was flies flying around my food due to the plants. The room looks nothing like the pictures. No walk-in shower and definitely not modern. The receptionist was really sweet 5/5. Wouldn’t recommend to a friend or go again.

Carpet everywhere is stained. There was an odd smell in my room from the beginning.

Roz the desk receptionist went out of her way to make us comfortable during our one night stay. She recommended a Bbq restaurant within walking distance. It was soo good. Our room was conveniently located to the elevator and morning fabulous full hot breakfast. Parking garage was located directly across the street.

I thought this would be a nice hotel but you’d have better luck saving your money and staying at a motel. Dirty, no towels in room. Everything was dusty. The exterior is nice and the decoration and architecture is nice like in the pics, but stained carpets, dirty walls, random filth on floors. Just not good

This is a gem. Rooftop bar was amazing

Great location! Nice hotel.

A little dated and could use some renovation but had character and in a good location. Everyone was nice

Nice hotel very niche loved my stay .

Great hotel in a great location. Very good value. The rooftop bar has amazing views! The only suggestion for improvement I have would be to replace the carpeting in the hallways. Otherwise, everything was great!

Too much for breakfast for one person

Everything was good except the parking

The staff were helpful and friendly! The room was nice and clean, the bed slept pretty good. Overall I had an amazing experience at the Hu!

Gave this hotel at three. It's located in the heart of Memphis, but it could use some updating. Staff was excellent few to little amenities.

Overall, it’s a very nice cute trendy hotel. It does need some maintenance. I was in room 806 which is a king junior suite. An overhead or some kind of lead when you open the door would be good. The lamp in the living room did not work. There was no coffee machine or no glasses or even a complementary water. You curve around to the bedroom and that was a lot of space. They had really cool sconces that can be moved around. There is an Apple room for space to do work on a laptop. There was no Bible in the drawers, which was weird I’m just seeing one. The bathroom was massive, ADA, the shower was a bit small but nice the tub I wanted to soak in, but there was no way to close the faucet. I tried and couldn’t figure it out, maybe user error. But my guess wasn’t able to close it either and we tested it. It had great lighting throughout the room with the open curtains and then the other curtain. The carpet can either use a really deep cleaning or replace it. There were spots on the carpet. And then there was a bench area at the end of the bed and that was gross, it had a stains on there. You can tell the building is older, but it has the character. It just needs to be updated better.

Staff very friendly and helpful. Roof top bar good with excellent views however, only one bar person on so service could be very slow at times and support needed for bar person. Rooms very spacious and hotel in good location

Ebony was phenomenal checking us in. The room was spacious. The views breathtaking. The rooftop bar was spectacular.

Had a clean, spacious room. Good breakfast buffet. Good location.

But walkable to Beale Street, an easy $12-15 Uber if your tired or it’s late everything else is drivable and easy to drive to, 15 mins to Graceland, 10 mins to Stax, river is walkable to as is the large Bass Pro pyramid

I enjoyed my stay at the hotel. Slept like a baby each night and enjoyed exploring what was in the area. My only concern is that my carpet was a bit wet upon checking into my room. I only noticed because I took my shoes right by it and stepped on the spot. I assume it was because they may have cleaned something up before I checked in. I didn’t mention it to the hotel staff because it cleared up. There was no weird smell or anything and I wore slippers the whole time. Other than that, everything was great. I wore myself out exploring and didn’t get a chance to check out the rooftop, but I’m sure it was just as great as people hyped it up to be.

Did not eat breakfast

room was not ready. staff did not care.

Got all warm to hot water in room. Nice suite very well laid out.

Positive experience

My floor in my room was dirty and our towels was dirty!

I was a little apprehensive when I read a review (after I had booked) about a complain that the hotel was outdated and dingy. I didn't find that to be the case. The minute I pulled up to the curb - Deadrick took care of me and by the time I made it to the front desk, Ebony had my stuff all ready to go. The room was nice and clean. No complaints here. It was a great stay, would stay again.

This was the worst hotel i have ever stayed at. No where on the website does it talk about parling cost and the incident fee of 75 dollars a day. Breakfast for 10 dollars all you got was nothing health. The party that was on the roof top kept me up that night. The walls are very thin and you can here everything in the next room that you really do not need to hear. Check in time was late they had no rooms ready at 3pm. I was charged for 2 drinks that i did not buy, how does that hapoen. That was the last straw for me. I will never recommend this place to anyone.

It was an okay place. Not as nice as the pics show online. Plus we had a leak from the ceiling over the toilet in the bathroom.

The rooftop event was the highlight of the stay. My room some how wasn’t in the system so workers were entering my room unannounced at 9am. When trying to check out I was told I wasn’t in the system and to call later for a manager to get my deposit return figured out.

Carpet stains, shower smelled like mildew. Water was either hot or cold.

Great staff! Very unique hotel. Clearly is older but renovated. Very, very cute! Needs a little polishing. But I would definitely stay again and recommend it to others.

Room was nice, large and quiet. Rooftop lounge was great.

Lovely hotel with attentive, knowledgeable staff. Great recommendations for area food and sightseeing. Nice breakfast buffet at an excellent price. Nice room, comfy bed, comfortable accommodations. Descent walk to area attractions (10 minutes to BB King’s at Beal St.

Super friendly staff and fantastic location

Room nice if you like high beds, no microwave! They got 1 baby size micowave can't fit food tray to reheat. Breakfast is $10 a day. Self park to them means no valet. Its also $22 dollars aday to park

The hotel was beautiful and in a historic building. The decor was tastefully done, and the staff was wonderful.

They did offer a buffet breakfast which I didn’t purchase for $10 but it was well supplied nice spread just wasn’t ready to eat but did get complimentary coffee thank you

The staff was phenomenal. Hotel could use a few updates but was still a great and safe place to stay.

It feels like they tried to update things to look fancy but are not, in fact, fancy. Oh, and our bathroom sink did not drain well and would take forever for the water to empty out. We did end up having a fantastic experience at the rooftop bar with other staff and the sunset from there was phenomenal. Overall, the finishes are ok, but there's still a lot of work to make these rooms feel more polished.

Location is really good. Staff is really nice and professional

There was a great view of downtown the room was very spacious and the staff were extremely welcoming

Excellent location - super friendly staff and a terrific breakfast. Extra fee of $20 to park overnight across from hotel. Worked out really well! Would visit again - thank you Hu Staff :)

Great location in downtown. The staff were all very friendly and helpful with anything needed. The extended continental breakfast was great and well worth the money.

Rooftop was great, the hotel was rundown and worn out. Staff was very friendly. But they changed our room on us from two full-size beds to one king size bed, and one terribly uncomfortable pull out

Friendly staff. Hotel is older and needs renovations still. Not what we expected from the pics. Parking is not free.

Room was clean and staff was friendly.

Staff was friendly !!

The photographer who worked for this hotel did an excellent job making this hotel look more modern. First of all, to say this hotel is 3 minutes from The Peabody and 6 minutes from Beale St., is a lie. Considering how sketchy the streets of Memphis are, this should absolutely be corrected. The set up is strange when first walking in and then we needed a cart for our luggage. They had me do this myself and was clearly struggling moving the cart. They did not care and just watched. Finally when I got the cart outside, a man came out to help. The room was large but the sinks were only usable for about 8 seconds and then the water was scalding hot. The ac clicks on VERY loud throughout the night and the toilet would also randomly start running. We had just stayed in a hotel in New Orleans and Memphis could definitely use their guidance in hospitality

Front desk clerk upgraded us to a nice suite because hotel was kinda empty Sunday in March. Good value.

Very welcoming

Everything was amazing! Staff was exceptional

Amazing staff and very clean room

Staff was great! The room was spacious and clean, very nicely decorated with a comfy bed. We enjoyed the view from the rooftop too. Walked to Beale Street and had dinner at BB Kings Blues Bar with live music.

The staff is absolutely amazing!!! Best ever!

Great staff

The room was beautiful and so relaxing and refreshing. Loved the roof top bar and city view. Will definitely be going back.

Room could be updated and Breakfast was short on food. Staff was friendly and location is good.

This hotel is so amazing! It was clean, classy, and chic. Ebony was soooo nice and helped us feel comfortable after we left a ghetto hotel in the middle of the night and came to them. She felt like a new best friend! I wish I had her number just so I could keep in touch. She is personable, friendly, and treats everyone as if they’re her friend already. Dedrick or maybe it was spelled Deadrick? was also very helpful. He made sure I felt safe after leaving that other hotel. The staff over all is very helpful and friendly. If I visit again I hope I can stay at this hotel!

Yes. Very clean room. Courteous staff.

At check in the staff seemed as if they did not want to be at work! Line was long and very slow at checking in. When I made it to room 608 the room was very small smelled like smoke, carpet looks like someone had a wild night of drinking now to the bathroom my hair is black there was red hair in the sink the bath tub and nasty hairs on the toilet! I went down to let the front desk know and the response was oh I will let housekeeping know, nothing more nothing less! I will never stay at this place again.

Location and Vibe

Friendly staff, excellent accommodation slow, easy walk to convention center

The staff was amazing. You felt welcomed from the time you arrive to check-in until they wish you well upon your departure. The room was nice, and clean. Nice location Downtown as well.

Dirty room, stained carpet, shower broken. Parking not included, breakfast not included. Upstairs bar out of stock, slow service. Inconvenient and overpriced.

stains in floor, not really clean but friendly staff and very budget friendly!

Excellent bed. Nice wee breakfast and good location.

Room was clean! Staff was very friendly!! Great roof top bar! Zach the bartender was so helpful with places to visit in town as it was our first time in Memphis. Great location for checking out Beale street too!

Yes the front desk staff was top notch. They were friendly and accommodating. The breakfast was priced well for what you got.

Everything was great !!

Great service and staff was amazing!

IT HAS BED BUGS WILL NEVER BOOK AGAIN

Excellent location and service

Clean and staff was nice!

The only thing we didn't like was slow drain in the bathroom sink.

The iron was missing, and they couldn’t accommodate me. The shower left a water puddle in the bathroom.

Would definitely stay here again. Staff was welcoming and very nice.

Cool place, near the action but not in the thick of it. Everyone was super nice and helpful.

Awesome

Shower had amazing water pressure. Could use a little bit more lighting, but I understand it’s an older building so may not be possible.

Good hotel amazing rooftop bar..

The rooms were not up to good standings. Carpets were dirty. Furniture was crappy. Over priced.

employees very nice, helpful, and took care of all my needs

The room is clean and the staff was amazing. I love the way the bellhop made my husband and myself feel each time we came downstairs. he was amazing.

No dan buen servicio y no devuelven reembolso cuando uno no ocupa la reservación ya

Yes

The room was very clean snd the staff was friendly and helpful. I really appreciated the complimentary coffee during the day, it hit the spot.

the rooms were large and the staff friendly

Great location, friendly staff.

courteous staff, spacious room, nice location

Bathroom door wouldn’t shut in room, room smelled like mildew, parking man out front was extremely rude, stains all over carpet. Just not worth the money.

The staff was amazing

Staff was helpful

Very unique hotel. With a combination in decor that is call retro chic. Nice view of the Mississippi River and bridge. Could offer a bit better breakfast with real egg and add bacon Although, the chicken and waffles weren’t bad.

Staff was great! Room was dated, but clean.

Room was not clean from the carpet to the side of the beds….FRONT DESK STAFF WAS AMAZING! That was the only thing that kept me from packing up and checking out 🙄

The beds were comfortable. The staff was friendly. The rooftop views were heavenly. Only recommendation is new carpet in the rooms. Besides that the hotel was in the perfect location to get to the nightlife. We walked and never felt unsafe.

Old and run-down hotel, looks a lot better in the photos than it actually is. We were there in January, and the breakfast area was so cold

Although staff was friendly, they were inattentive. Carpet needs to be cleaned or replaced.

The location, hotel, proximity to garage, service, and ease were nice. I was only in for 1 night, so I did not need much for my stay, however, the room was spacious, clean, had a good design, and large kind-sized bed. The remote did not work for the TV because of low batteries, but that did not take away from a pleasant stay. Friendly staff, close to restaurants and Beale Street, and overall a good experience.

The room was chilly and I couldn't get it to warm up. The heat wouldn't go higher than 64 no matter what I tried. Also the shower was just lukewarm. The staff was great.

All in all I had a nice experience. Would book again.

no and the breakfast sucks

Great staff, breakfast was good nice room all good

It was terrible. The hotel was nasty. The site didn’t mention Anya out paying for parking or the $75 a night hold for incidentals. Nor did it say that you had to pay for breakfast. Also the pictures listed in this site are not for the hotel in Memphis because these pictures looked 10 times better than where we stayed. I even mentioned it to the employees and they said, “yeah that’s definitely not us.” This hotel is old and dated. Carpet needs to be replaced. Water pressure sucks and the water didn’t get hot. It was warm at best.

Yes everything & was wonderful

Above average

Staff was great, room was clean, beds were comfy! Easy walk to beale st

The staff was horribly unhelpful

Old but very well maintained. Comfy bed. Very quiet. Easy walk to everything. Parking across the street.

This was my 3rd stay at Hu. and will be the only place we stay whenever we’re in Memphis. Customer service is always wonderful-especially when the gentleman is there at the door. The rooms are always clean and welcoming and the location is perfect for us.

This hotel needs updated badly . From the rooms to the staff. Immediately walking into the room i noticed a smell. The carpet, shower, and the chairs were filthy. I expected a better experience from the pictures and the price paid but was very disappointed. Also the balcony was closed majority of the time I was there even though the hours stated differently. Save money and book somewhere else ,

Rooftop bar was great. Didn't have breakfast.

The room was a nice size for the price and I didn't stay long to make a full opinion. But this hotel was impressive for the price point.

My room was amazing. The pics served no purpose, much better in person. I got greeted by the best bellman ever, Deadrick Fleming. He was very courteous, informative and super helpful. Not to mention the hotel is downtown which means, it is walking distance to everything. I would highly recommend this hotel.

Ok option to stay. The bed comforter had makeup stains. Clearly not washed. Otherwise acceptable throughout

The staff is always great and Ebony is the best my room was everything I enjoyed it

We would like to give a big thankyou to Ebony and Zack for their wonderful hospitality, the 4 nights staying at the Hu Ebony was always a bright light and especially the hug she gave me for my birthday.

The staff was great....really great and super helpful. Made up for the run down hotel--dirty carpets, peeling paint. Rooms are big but amenities are sparse: No coffee maker in room. Breakfast was ok but closed way too early at 9:00am. Parking was reasonable and convenient. Location was convenient. I wish the roof were open even if the bar itself were closed. It would have been a nice place to see sunrise. Location is safe and convenient. Would I stay there again? Possibly

Excellent stay overall.

Cost too much and have to walk from garage down the street

The staff and customers service here is unmatched.. thank you to everyone making our experience amazing

Filthy carpet was noticed as soon as you open room door. Forgot my jacket in the room and was never found by staff.

Great location, room was clean, staff was friendly and helpful.

Room was spotless ! Ebony, the woman that worked the front desk , was amazing ! She was so fast, friendly , and knowledgeable! She is a huge asset for that hotel ! Just wonderful !

Room was clean and very comfortable, it was exactly as advertised. Staff were absolutely awesome, couldn’t have been more helpful.

Staff was wonderful and welcoming. Room was clean, though carpet was definitely stained. Beds were nice and the hotel is in a wonderful location, which is walking distance both from the river path and Beale St.

I prepaid and also paid for online insurance. When I arrived it was an 75 Dollar for insurance and 22 Dollars parking which always not describe in the purchase because I would have adjusted my card to accommodate the request. So I had to cancel and I may have lost the 140 that I paid.

We had a pleasent experience staying at Hu hotel!

Welcoming and helpfull staff. Parking across the street. Art deco interior. We had great sleep, quiet room. The carpets in the hallway and room are outdated with stains though. No coffee cups in the room.

Clean and cool hotel. There’s a rooftop bar. The rooms were spacious!

The staff was friendly and courteous and the views pretty nice. Super soft bed.

Great staff especially the doorman and the front desk. Clean room

The hotel was very inefficient

Inp

Didn’t eat breakfast was under the impression it was included but I was wrong

Super friendly staff! Very accommodating. Great location. Overall, nice place. We had great time and would stay again when in town.

Was not very clean in room but

Friendly staff, clean rooms, perfect location

Muy mala Calidad

Yea

Everything was amazing

Hair was on almost all of the the towels. Water wasn’t working in shower, tv sound did not work, lights were out in the room, ironing board was broken so we had to be moved to another room that had the mirror mounts but the mirror was missing. The manager was really nice and compensated. Honestly this was the worst hotel stay ever.

Great location and very helpful staff!

Staff very kind and very comfortable room

Staff friefly and helpful

The room was nice and clean..check in process was fast and efficient..breakfast was great for the price. I would definitely book again

Nice spacious room, comfortable bed, convenient location

No water to drink. Medium-low breakfast with plastic silverware.

Room clean, crisp. Comfortable bedding. Nice bathroom, located center of activity in memphis. Would definitely stay there again!

Clean room. Patient staff.

Staff

The hotel was very nice and clean, and the check-in process was smooth. However, one thing to note is that they do not offer valet parking, which was very inconvenient. You have to walk across the street and park in the parking garage, and you can only park in the areas marked with black lettering. Other than that, everything was great. I’m just not used to staying at hotels that don’t have parking available nearby or valet services.

The carpet in the hallway looked terrible

Helpful staff and a good location for what I wanted

Room corridor smells, weed Staff is Ok as friendly as I expected Amenities is good coffeee in the morning is always PLUS

Great hotel and location

Room was immaculate, modern and had great water pressure! Staff were welcoming, friendly & had plenty of advice for how to get around. We self parked but there was a charge. Breakfast was great and we appreciated it! Definitely recommend this well run hotel to any travellers - just a pity we couldn’t stay longer (it was booked out for marathon weekend!)

Great hotel downtown close to everything

The room was excellent, and the staff was very courteous. I was impressed that the shower was built for tall people. That's a rare find. Nice rooftop view. I had a problem with the faucet handle on the tub, and it was fixed within 10 minutes of calling the front desk.

With that said, the bed was great, good quality shampoo/conditioner, and the room was surprisingly quiet. For a budget hotel close to downtown, it’s just fine! We would definitely stay there again give the price and friendly staff.

The room as spotless but the hallway and other parts of the hotel were not! There is really no reason to have spots on the carpet and the mildewy smell throughout!

The staff was amazing. They answered all our questions. Was polite. They made you feel welcomed. We definitely will be back.

got charged for breakfast after paying for breakfast on expedia, carper needed to be replaced, once the breakfast was out they didn't even attempt to bring out anymore basically told everyone that was it at 8 am

Location was great. The room was nice but not the cleanest. Trash was left from the previous guest and it seems like they didn’t change the sheets

The staff at the Hu Hotel exceeded all expectations! They were all so helpful and pleasant. It seemed to be a very well ran hotel. It was cost efficient and centrally located. Easy to walk most places. Parking was easy as well. The only reason I gave 4 stars instead of five is because the room itself was a little more run down than the pictures and the shower only had half of a glass wall with no curtain. Other than that, the bed was comfortable and the room was so cozy!

Close to everything in the downtown area.

The staff were amazing and kind. Life changing experience!

Love

The room was good. The entrance needed a little touch up the bar was not that bad again just a little touch up. Over all it was fine it was the best experience.

Great location, friendly staff!!

Room was excellent.

This hotel was not very clean! The carpet in our room was disgusting & I refused to walk on it with my bare feet. The hotel could use a fresh coat of paint and a good cleaning throughout. The best part was how centrally located it was to everything we wanted to do. We were able to walk most places.

Sonya the receptionist was very polite and courteous, but the hotel was straight trash. Very dingy, looks dirty, carpet and couches filthy. It needs to be upgraded.

Room was amazing

Concierge was awesome! Literally walked us to a local bar and gave us directions we needed from there. Offered to pick us up late night if we needed. Roof top bar was good. Zack was a great bartender. Room waa lovely, quiet, comfortable. We liked our stay at Hu.Hotel.

Will book here again. (if Deadrick still work there lol)

The staff were amazing, the room was spotless and the location was great!

Staff was great room wasn't up to part.

Nice selection

Very friendly and attentive staff. Room was nice and comfortable. If there is one area I’d recommend an improvement on, it would be to replace some aging carpets both in the hallways and in the room. Otherwise, great service and wonderful team — I would definitely stay there again.

Staff was wonderful

Breakfast was misleading, was not free , $10 per person. Microwave was downstairs.

Staff was good just got the price for the room . I didn’t expect much but we did chose to leave

Everything was perfect. The staff were very accommodating.

Friendly staff, huge room!

No cap over light in shower wires exposed

We love this hotel. Just found it on HOOTELS and booked due to reviews. It was fantastic! Very nice, great service and staff, all were very friendly and herlpful. We're been a little leery of Memphis lately but this place was great. They took good care of us. The view to the West is fantastic, best Sunset ever overlooking the river, Mud Island and both bridges! Access was easy and the room was perfect, it was huge and super clean. My parents have already stayed there since our visit, had the same opinion as us, and we'll definitely stay again next trip. I'd say this is our new 'go-to' hotel in Memphis.

Our Room was very nice with plenty of space. The Hotel staff was very friendly and offered excellent suggestions. We will definitely be back.

My stay at this hotel was extremely disappointing. The room was far from clean, with noticeably dirty carpets and missing tiles in the bathroom. The lighting was so poor it made the room feel dingy and unwelcoming. To top it off, the room lacked basic amenities like a microwave and refrigerator, and the hotel offered no food options whatsoever. The breakfast hours were ridiculously short, barely giving guests a chance to eat. And as if that wasn't enough, there was a concerning leak in the lobby ceiling. I would not recommend this hotel to anyone.

Room was a bit dirty but the staff was unbelievable and the location was great.

The room was VERY clean. Staff excellent! Rooftop bar very nice! The staff up on the roof excellent too!

Stay was great, staff was amazing and over helpful. Room was a little outdated. I didn’t like the carpet and needs a microwave

Front desk was very accommodating, but one of the rooms was not ready until after 5. We would recommend the Hu, especially for its location. Easy to walk to everything.

Staff wasn’t rude, just not friendly, accommodating or hospitable. We tried to check in at 4pm and rooms weren’t ready. I could totally be with that, it was the lack of grace the staff handled this which was off-setting. No coffee makers in the rooms also a negative for this traveler.

It was good

There were bedbugs.

Really ended up loving this place. Staff was very friendly.

This hotel needs a major update. The building is falling apart. The shower tile had huge cracks that were sealed with something that looks like cement. The rooms were as clean as they could be. The breakfast is just embarrassing and the cost is 10 bucks. The refrigerator in the room didn’t work. I had to hear water run through the night. It sounded like a shower was constantly running, I think it was maybe due to the drainage. The furniture is outdated and the bed was hard. This is the worst hotel I have ever stayed in. 2 star hotel even a motel was better than this place. The only thing positive was the staff, wonderful personalities and service. Renovate renovate renovate. If you wanna ruin your trip stay here.

Staff was personal and attentive.

Cleanliness of the hotel could be improved. Overall staff is friendly. The rooftop bar is a complete ripoff with a crazy tax that was almost 25%

Great position and staff. Nice rooms . Excellent

Absolutely amazing. The staff was very helpful even though I had issues during check in they actually went above and beyond their duties to make sure I was inside warm and safe and checked in I will recommend Hu hotel to anyone who goes to Memphis

Have never had such a bad issue trying to get to a hotel. No place to park to unload luggage. No valet parking. Had to make multiple trips to a parking structure around the corner from the hotel. Room is old and not clean. Orbitz should drop this place from their offerings!

The team were the most helpful and friendliest bunch

Good sized room. Nice hotel. Good security.

Rooms were adequate old hotel Alittle walking distance to Beale Street nothing close to hotel Uber everywhere

not as clean or nice as advertised

The front of hotel crew — the gentleman assisting with the street check in — luggage, directions to park, and assistance with making a u-turn on a downtown Memphis street — was cheerful and a great ambassador for the hotel. The receptionist was great in covering all the details — and was helpful again the next morning with the coffee bar. Such good cheer from them both! The rooms were beautiful, clean and comfortable. Can easily say, “give this quiet gem a try!”

My stay was canceled. I chose the option to pay at the property when i arrived, but they attempted to charge my card before arrival. I also was never told about daily incidental charges. I don't like surprises like that.

The staff was most friendly! We did not eat at the hotel.

staff was friendly and informative

Room was just basic and the carpet was in need of a deep clean. Bed comfy and room was quiet. Staff were friendly. Only major downside is that they put your credit card on hold for over £500 whilst staying. If you are on a budget beware.

Initially we booked the ADA double room, which we were not happy with when we arrived. The carpet had multiple stains. The toilet was loose and shifted each time it was used. The showers had no doors or a clear distinction from the entire bathroom floor and the shower floor, just a shower head. This was not photographed in the pictures shown when we booked. The sink was also clogged and the handles had gunk around them, as if it hadn’t been cleaned. I was very unhappy with the room and had decided to pack up my things and cut my vacation short-only after staying for 1 night. I went to the front desk to check out multiple days early and that’s when I met Ebony and things were drastically turned around. She seen I was very unhappy and near tears from the disappointment in having to cut my trip short due to the things listed above. She immediately jumped into action and asked me what could she do to make things better and to keep my vacation going. She offered an upgraded room and gave an entire itinerary on things to do nearby. She was more than willing to help. I stayed because of her. Her willingness to help didn’t stop there. She continued to reassure me that she would take care of anything i needed. Each time I passed her she greeted me with a smile and asked how I was doing. Very grateful for her. She’s the best!!!!!

We did not have the breakfast as we made plans to leave early, but everybody was very friendly and helpful and certainly enjoyed it so much! We will be back!

The workers were nice but the hotel and room were very dirty. The hallways of the hotel seem like they haven’t been vacuumed since 1920. Our bed was comfortable but the carpet was stained in multiple places which leaves you questioning how long it’s been since it last seen a carpet cleaner. Last but not least, there was a gigantic wad of hair left in the shower drain and that pretty much speaks for itself on cleanliness. Again workers were very sweet, the rest was disappointing.

Rooftop was nice

Nice place

Hotel Staff were amazing, the room was okay, but old carpet and needed a new make over. The hotel us old, but rich in history, just need updates for better guests comfort.

The room was spacious and clean. The staff were friendly and helpful. Convenient parking. The only downside was breakfast. We came down 1/2 hour before closing and there was very little hot food left. What was there was lukewarm and tasteless. We would stay there again but plan breakfast elsewhere.

Great hotel

Really good hotel and the rooftop bar is top tier

We got a room upgrade to a suite. Staff couldn’t be more helpful. Great location in central Memphis.Close to Beal Street and riverfront so perfect for us. Highly recommend.

This hotel was excellent you couldn’t ask for nicer staff, everyone I encountered was very helpful and friendly towards me… there was an issue with my check in the first night there was a slight mix up, and it was corrected by the front desk and my booking agent, I was very happy to be upgraded to the king sized suite… I made use of the upstairs roof top bar 2 nights where I got another fab service, my room was very big and very comfortable and I had a nice view of the River…this hotel was in the heart of downtown Memphis so it was easy to get around I made use of the trolley that will take you up and down Main street to some of the attractions, I really enjoyed my trip

Location was great. Roof top had amazing view of the Mississippi River. Room was spacious and clean. Staff was friendly and helpful.

Was not there very long but a nice place to stay

Nice property, comfortable beds, and great location. The roof top bar has a great view of the city. Very walkable to a variety of things.

It was a good stay! The carpet was stained and there wasn’t any hand soap on the bathroom sink. They had an excellent music playlist and the customer service was top tier !!!!

Room was clean and breakfast was good

The pictures look

Roof top was cute

Hotel location and staff were great. However, the room is not as pictured, the carpets need replacing as look very old and tired and the lighting in the living room area of the Sweet also is very poor. Could do with some updates.

Great stay!

Definitely will revisit soon.

Air conditioner did not work well. To hot in the room.

Cistomer services was awesome. Room was great except we only had 1 towel for 2 people. Parking was a little confusing at first then they help you get parked.

Ebony at the front desk went above and beyond to make our stay great!

For price, better value than most downtown Memphis, great view off rooftop bar and some rooms.

The hotel and experience was great. However, I was double charged for the parking garage. The staff did not communicate that the parking garage would automatically be charged to my card on the account. So, I paid in the parking garage as the parking garage directs you to do. A week later, my company found the additional charge for parking. This is a five star review if it were not for this miscommunication.

Excellent central location with very attentive front desk staff

I probably would not stay here again. It was okay for what we needed however the hotel needs a redo. Carpet had stains everywhere. I typically take shower shoes/bedroom shoes but they were needed 24/7 inside our room. Linen had slight stains so I flipped the sheets in order to get through the weekend. The best part was the location, I think it was in a great spot. The staff was nice. Hotel could just benefit from a nice facelift and I would certainly return.

Loved staying at the Hu!!

The carpet thru out the hotel was stained & old. The shower was leaking causes rust in the tub. It’s was mold in the tile of the tub. Curtains had a tear in it. House keeping wasn’t using bleach to clean the rooms

Staff man very helpful.100/%

It was very close to main attractions and it was close to dining venues and music places. Loved moving around places and it was close to parks where there were free events.

After train was delayed almost 2 hours arrived to the hotel and she could not find my reservation took about 10-15 mins. The breakfast attendant Linda was very rude to guest. One dead roach found and one live roach found. No small trash bags in the whole property and no small face towels available. Tub did not stop up so after a long walk was not able to soak in tub. Then 75$ a day was taken off card without being informed until we made it on the property

This was our first stay here and it was excellent!! The entire staff were helpful and pleasant! The nice man who helped us get parked and go over to the garage was so nice! I’m sorry I don’t remember his name - he found me an electric scooter to use and went to the parking garage to help my husband!! If you want to stay at a perfect hotel, the HU is it!!

The room was nicely appointed, bed was comfy, restroom was so large! Great windows to look down on the street. Service was great, friendly. They will provide ice upon request. You can get them to put frozen packs in their freezer as the room only has a cold fridge, not a freezer. There is a safe, A separate bar area in the room for washing, making drinks, etc. Did not get to try the bar or breakfast on site. Parking is off-site, very close, secure for $22 a night. The hotel is beautiful and so close to Beale and downtown. We were able to walk. Felt safe throughout.

Location and the staff was very friendly and helpful.

The best part was the potatoes at breakfast that Miss Linda made.. I also like the rooftop, but it was pretty crowded so it was loud.

Our stay was fantastic thanks to the outstanding staff. Every person we interacted with was exceptionally kind, courteous, and professional.

First, it was very easy to get to. Second- the staff were great. They were very helpful and seemed always there ready to help. Third-- great location. Fourth- parking was close by and reasonable. Fifth- the rooms were clean and very nice sized. Sixth-- very close to EVERYTHING. Beale street was just a short 5-7 minute walk. We felt safe near the hotel. We highly recommend.

The breakfast was amazing the staff was awesome it was very friendly this is one of the best hotels that I stayed at has a beautiful atmosphere the service was amazing the staff was amazing I will stay at this hotel again whenever I go back to Memphis

No Breakfast

The location is very close to shopping, dining, and Beale St.

Staff was very nice and friendly. Convenient location. Very comfortable bed. Room was a bit dirty. Stained carpet. Dirty cups. The room was really big and nice. I would have thought it was an amazing hotel if the carpet was clean.

This is an older hotel. Carpet was stained and very old. Parking isn’t included but there is a garage across the street. I did feel very safe using garage. You must have a code to get into garage but it’s $30/day. Loved the rooftop bar. Breakfast being included could have made experience better. I feel like i paid for more than I got. Concierge was the sweetest!!! Enjoyed trip but wouldn’t stay here again.

New carpet needed . Check in desk area needs a more welcoming update.

Friendly staff

This hotel is in a great location for a walkable stay in Memphis. The rooftop views of the river are a main attraction. The $10 breakfast is comparable to what some hotel brands offer free so we skipped this the second morning.

We were checked in without a problem. Our two rooms could use some updating. The carpet needs to be replaced. There were what looked like fried chicken crumbs on the sofa, we had to call for towels as well as drinking cups for both rooms. These are basic housekeeping duties that were overlooked. I love the rooftop bar here and the hotel itself. I really hope there is a difference in quality of cleaning before I return.

Good

Good location too. Don’t bother with breakfast with plastic cutlery and plastic food :) Staff almost surly except for doorman.

Was ok, but had an odd odor. The television didn’t get reception most of the night. I would not stay there again

Very friendly and helpful staff made us feel welcome.

The staff was the best part of the stay. They were all incredibly friendly and helpful. The hotel and room itself was nice, although there were minor things that could use updating including the floor in the elevator coming up in one corner and the toilet paper holder in our room wasn’t stable. Again, any issue was minor and would not prevent us from staying there again next time we’re in town.

The room was LOVELY, with really cool, unique art deco fixtures and huge windows in the bathroom! For a similar price, it was by far the nicest hotel we stayed at on our 10 day road trip. The bell hop was incredibly helpful and friendly. The bed and bedding were super comfortable and the lobby had a great breakfast for only $10/guest. The location was also fabulous!

Comfortable accommodation with always helpful and courteous staff in a prime location for all major tourist sites that are within short walking or driving distance. The hotel roof bar and balcony have superb views across the Mississippi river as far as Arkansas and ideal for a perfect sunset.

No water in the hotel

Great location, great hotel. Breakfast could be better, there were no bowls available for cereal.

Nice hotel with very friendly staff. Room carpet & hallway carpets were a little tired. Also there were only 1 tiny bottles of shampoo & conditioner in shower. Front desk happily provided more.

Clean comfortable hotel, location is perfect for downtown and great view from roof top terrace bar at sunset.

Nice place, friendly staff. We had a great stay!

The staff were all very friendly and helpful.

Dedrick was awesome! He assisted us unload our luggage, get to our room and park the car with lots of help and clear instructions. The hotel is a bit run down but the staff is nice and helpful

The young lady at the front desk was extremely polite and helpful. I called before check in to inquire about parking and deposit costs. The young lady who answered was also very polite and knowledgeable. The room itself was incredibly spacious. I loved the openness of the floor plan. The only cons I have are that the beds were way too low for my personal comfort and breakfast was an additional costs. Other than that I’d rate Hu a sold 8 out of 10.

There was a great wibe and a charming quality to the property.

Great hotel with rooftop terrace and secure parking. Loved the location, character, and relative affordability. It was a perfect weekend getaway, would stay again!

Caroeys dirty. Breakfast average and needed topping up had to search round to find someone to do it

Hotel is very old ,and could use an upgrade, candy wrapper in the room in the floor, bathroom floot was sticky ,probably will stay here again

We had a great time last week for my birthday celebration just didn’t have enough time to do everything we wanted to do definitely going to book another trip soon 😁

Only con is the age of the building.

If you book a stay you must go to The Chicken Coop restaurant right on the corner 30 seconds from the hotel. The food is incredible, best wings I’ve ever had.

Good place

very close to everything but the hotel and property wasn't as clean as it could be. TVs are outdated.

I most def enjoyed the stay. The staff was AMAZING and had over the top customer service skills. I love em all lol. The rooms were very clean (outside of the carpet stains). You are in walking distance of maybe downtown (don't quote me on it), food places and more. I was able to find a record player shop!! The only small bad thing is there isn't a microwave in the room so you have to go downstairs. But overall 10/10. Will book again and again.

Our stay was amazing the staff was top tier will definitely stay here in the future

The concierge Deadric was real knowledgeable, resourceful and very respectful. He described everything with such detail. From the time we pulled up he was very helpful and provided all the necessary information to make our stay a complete success The whole staff were very kind and made our stay one of or if not the best stay I’ve ever had. Annie and Deadric deserves a raise!!!!!!!!! Thank you so much for helping to make my wife’s 50th birthday trip a success.

The room and property were great. We just felt unsafe walking around at night trying to enjoy the great music and food.

Staff was friendly Especially the doorman. Room was clean. Didn't care for the soap and shampoo. The mini fridge wasnt very could. Needed a microwave in the room.

Sehr gute Lage

The parking fee is $22 and is not included in the cost of the hotel reservation. It is a seperate charge altogether, and the only option for parking. During my stay, my room was over 80⁰F the entire time, and despite me bringing it to the clerk's attention that the AC was not working properly, they did not offer any help or compensation for the inconvenience. I won't be staying here again.

Great staff. Good value. Spacious room. Convenient for our needs.

First and foremost, the staff was wonderful. The lobby/cafe area is beautiful. However, I cannot give this hotel more than 3 stars due to the overall cleanliness of the room. The carpet was filthy and should be replaced immediately. The couch cushions and countertops also had a few mysterious stains. Renovations are definitely needed.

Need more convenience store options , didn't see an area to get ice.

Great location for a quick trip close to main attractions

Nice large room. Lobby area nice and staff great and friendly. Once you get in room floors the carpet, paint and wallpaper are shabby and need of replacement. I would stay here again regardless because positives outweigh the negatives.

Staff was great

Rooms are ok, i had great view of an alley. Theres no free parking so plan on spending another $25 to park. Charged $75 fee for incidentals which is cool but then they charged us again for room already paid for... I got it sorted with hotel but Hotels.com was zero help. Good location if your trying to be within walking distance of all the bars and things downtown.

Nice

This is absolutely my favorite hotel in downtown Memphis. The customer service is phenomenal. I love the decor and vibe of the Hu Hotel. The rooms are absolutely beautiful and relaxing. I stayed in a one bedroom suite which was beautiful. The parking in the garage across the street is very convenient. This was my second time staying at the hotel in the past 5 months.

The parking was dodgy - we checked out early and there was no security in the car park - we felt very unsafe packing the luggage in the car while it was Still dark!

Our stay was AMAZING! Thanks to people on your team like Sonja! Eli and especially our Dedrick experience. He is the epitome of service with integrity and authority.

The hotel had a moldy mildew smell. We were moved to a second room but couldn’t stand it. We didn’t stay. Expedia refunded all of my money.

Wonderful staff and the rooftop bar is great!

Just my toilet was flushing on his own

He has a tattoo on his neck, it led me to prejudge him, but when he began to speak and welcome my family back to Memphis has led us to our new go-to spot to stay each time we come home to visit. When we lived here (Peabody Place, Clariage House , and The William Lyn, now the Residence Inn), but we will be staying at the Hu!!

Good location

I’m

Room was decent. Hair was in shower but the sheets were clean and the bed was comfortable. I don't regret staying but I wouldn't pick it again. I fee like there are better options out there with similar pricing

Great staff! Beautiful hotel. Room was fantastic and clean. We will be back!

Great hotel and location for Beale Street and the surrounding area. Highly recommend!

Staff was Absolutely Amazing but for what I paid for the room I was not impressed😢… The room just was not as clean as could have been. The accent chair was covered in stains. I was surprised to see no water bottles for you to have for drinks, no coffee pots in rooms and I didn’t even see ice machine anywhere to get ice. We loved our time in Memphis and as I said staff was amazing but the room itself for price was just not worth that. Just needs to be cleaned way better than it was.

We definitely made the right choice! Everyone was super nice and we had the most comfortable bed. I had a great nights sleep which I never do in a hotel. I highly recommend staying here!

The room was clean and the staff is amazing! I wish the floors had been just a bit cleaner

Chose the hotel for its proximity to our morning appointment and price. Arrived at dusk and could not find any parking garages permitting access. Finally parked in front of hotel to check-in at desk and was given a code for the garage across the street to secure vehicle. It was nice to know our car was protected but a bit frustrating driving downtown to figure this out. Check in with smooth and rooms were spacious (decorated w/a hint of art deco) & beds very comfy. Our interaction with "Eunique" was great but most other staff did not seem inclined to be accommodating without a bit of persistence on our part. By the time we arrived, there were few eating establishments left open downtown that were not bars. It did not seem prudent to venture far from the hotel due to some questionable characters roaming about, so we opted to eat at the rooftop lounge. Unfortunately, the selection of appetizers was extremely limited (although tasty when they arrived) and the"scene" was definitely not kid friendly. The hotel was very quiet for a peaceful night's sleep and the breakfast offering was quite adequate. After a morning appointment, we briefly roamed a few blocks of downtown. The streets were clean (with a trolley running down the main thoroughfare) & shops decorated in a festive vibe. These hints of nostalgia (not to mention horse drawn carriages pulling lighted, Cinderella-like carriages at night) invite you to escape momentarily to an era when the simplest pleasures brought joy

Staff was kind and accommodating. The place was completely filthy.

The area was ok. It’s Memphis. Carpet was stained in room so that made it feel kinda dirty but bathroom and room was clean.

Parking is not-included but there is a parking deck near by and you can pull up and drop off bags in front of the hotel. Friendly staff (special shout out to Derick) is there waiting to help. Renovated enough to be convenient and clean with a 1950 Art Deco Black American vibe it’s a great location to enjoy Beale street and historic downtown Memphis

The check-in logistics are a bit cumbersome (by no fault at all to the staff. There is only room for about 2-3 cars at drop-off, as it is a downtown hotel. There is no valet option the garage is across the street. There was quite a back of of cars and waiting for check-in in the very small lobby. The location is great for checking out Riverside Park and local restaurants.

We had a wonderful experience at the Hu Hotel. The staff was very friendly. Will be back when we visit Memphis.

Very clean, comfortable beds, very quiet and very friendly staff.

That said, there were a couple of areas that could use improvement. In room 901, the TV screen was difficult to view, and the carpet appeared stained, outdated, and in need of replacement. Despite being located near the elevator, the room remained pleasantly quiet, which was a welcome surprise. The rooftop bar, though modest in size, consistently had available seating. The nighttime view was absolutely stunning—romantic and tranquil—easily one of the most memorable parts of the experience.

Hotel needs an updated to carpets throughout the rooms and halls

This hotel is beautiful. The roof top is a great veiw of Memphis. It is a walkable distance between parking, stores, and restaurants. The satff were very welcoming as well. Check in and check out eeng smooth!!

Only one trash bin in the room and there’s trash left uncleaned in the trash bin when we checked in and entered the room. There’s also a beverage bottle on the table obviously left by the last customer. So cleaniness I would say poor. However, the service is great, I like the lady who’s in charge of the breakfast section and the lady at the front desk is welcoming as well. The room design is poor I would say the room is too big but layout is not reasonable. Would rather choose a cheaper but chained brand.

Hotel was in a great location and reception staff were uber friendly. Our room was a suite so we had a separate lounge which was really useful. Breakfast was really good, and value for money. The roof bar view is to die for and again staff couldn’t have been more welcoming.

I have stayed at this location before and thought it was nice. Not so much this time. I get holding a card for incidentals, 75 dollars worth. The hotel is not that great. The beds were extremely uncomfortable and those pillows are the worst! I feel like I should be paid to sleep in that bed. Everything else was meh.

Is not a Luxury Hotel. They did try with renovations, but should not be listed as a luxury hotel. The carpet needs to be replaced Bradley, as it’s severely discolored, dust & bugs in the vanity mirror.

An amazing hotel! The staff was fantastic!!!!!!!

This a comfortable hotel which is in reach of many local attractions. It has a spacious lobby/lounge area, option to use the gym opposite and the balcony has great views of the city and river. The room itself was comfortable and had a small sofa as well. The bathroom was a decent size and the beds were comfortable but would have like a few more options for pillow heights. The only thing that really let it down was the bedroom carpets which could do with a deep clean to get rid of the stains of which there were quite a few.

We stayed here for about 4 days and 3 nights for my significant others birthday. That staff were extremely helpful and kind. Our room was very spacious, we booked the Junior kind suite and it was just as I expected. Overall we really enjoyed our stay, we just wish we would’ve made time for the rooftop bar.

Room was very nice. Staff was excellent. Will definitely be visit again.

The hospitality was absolutely amazing. They provided my family and I with a beautiful view of Memphis. The room was extremely clean! Wish I could have stayed longer! Will definitely lodge here for future visits!

Great spot in downtown Memphis. Room showed some where but not dirty just the regular where you’d expect. Staff was super nice, and the view from the rooftop bar is impeccable; just watch out for sketers. Super close to everything’s will defo stay again.

Loved it!

My hotel stay was great! The only thing I wasn’t sure about when arriving wasCommunication about the parking wasn’t the best but once I got all information needed everything else was smooth sailing from there. Everything else as far as my stay, the hotel room and the customer service from the staff (which is important to me) was

The staff was amazing- friendly and helpful. The photos of the rooms on the website (or at least the room we were in) did not match the room in person. They were well lit - our room was dark - no brick walls - carpet is very unclean - no ice machine on the floors, you have to call and order it anytime you need it. Also that “pull out couch/bed?” Not even sure what that is …. I am not a picky person when it comes to hotels but advertise correctly - parking is not included, nor is the breakfast - also ok, but let’s add that to your website and booking details as well. I have to reiterate- the staff was excellent! But the room we were given was not it at all.

Parking sucked but the guy with the tattoo on his neck was a game changer. That man has it together and takes care of everything. Promote that man

the staff are awesome specially dedrick the bellman who went above and beyond to grant our request. also miss Linda is so sweet she is like family giving us hugs and kisses when we checked out. all of the sraff in the front desk are very accomodating too bad i didnt remember their names. its just too dark in the room but i like that i just have to walk to the building that i need to go too.

Great staff. Nice property.. pretty safe part of sketchy town.

Booked a room here a day before, and the whole process was smooth! The staff was so welcoming. We had an issue with the AC in our room when we first got in, but maintenance came and fixed it within 15 minutes of us calling down to the front desk. The only thing that was a bit cheap was the towel hook in front of the shower. It was falling off and attached with glue or some sort of sticky pad.

Felt safe while inside the building but questionable outside lots of crazy people that came out at night

The view was great from the Roof !!!

Front desk staff was friendly and knowledgable. You do have to pay for parking and it’s across the street but convenient enough for a downtown location. Wi-Fi worked within the room and common areas. Bathroom looked like it had been recently renovated. Hallway was a little worn but room was bright and spacious.

The hotel itself was nice. Breakfast was not included and $10/person for your typical free hotel breakfast anywhere else. The hotel is in a BAD neighborhood. There were several homeless people passed out out side on the sidewalk. Definitely not family friendly.

Clean

This was as expected, great views and comfy beds, for us it was a nice one night stay in Memphis. Parking is not great but what else can you do for a downtown. Eat BBQ while there its so good in Memphis.

I picked it because of price and location - It ia perfect and the roof terrace is unbelievable - will stay there anytime I go to Memphis going forward. Rooms are fantastic too!

So happy with our decision to stay here! We were treated very kindly and service was great; only thing is we got some conflicting information from the front desk (said there was room service when there wasn’t), but overall a great experience, would stay again!

Too much stuff didn’t work

the staff was super nice and professional! Very nice! The carpet in the hall and bedroom carpet could use a cleaning.