Hilton Garden Inn Miami Brickell South

Good

N/a N/a

A1 hotel!

You can take a bus into town to shop and eat

I am writing to express my disappointment regarding an incident that occurred during my recent stay at your hotel. I was celebrating my 50th birthday and was looking forward to enjoying a pleasant evening at your property. Unfortunately, my experience was negatively affected by an interaction with one of your bartenders, Leon. During our encounter, I found Leon's behavior to be rude, unprofessional, and disrespectful. The situation escalated into an unpleasant argument, which significantly impacted what should have been a special and memorable occasion. As a guest, I expect to be treated with courtesy and respect, regardless of any misunderstanding that may arise. I rarely submit complaints, and I am not someone who becomes angry easily. However, I felt compelled to bring this matter to your attention because the level of service I received fell far below the standards I associate with the Hilton brand. I would appreciate it if management could review this incident and take appropriate action. I also hope that steps will be taken to ensure that other guests do not have a similar experience.

Clean room

Staff were very friendly and helpful. Location and the fact that the hotel is NOT a high-rise building were huge pluses for me. I purchased a room deal that included the breakfast buffet, which was very good. I didn’t park a vehicle or use the bar so I can’t speak to either of those amenities. The downsides were dirty/ old carpet everywhere in the building and low water pressure in the shower.

Easy fast check in, room was spotless and breakfast was very delicious.

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brickell walking distance. Very nice area , clean rooms. If i go again definitelly stay there. vale parking is must. There is no way you can park yourself.

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Very good

It has been upgraded over time. It was cool for a quick weekend trip.

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Would not stay at this hotel again as they did not provide what was advertised. When I booked an hotel the first thing I think about is security. On the website they described the hotel as having a safe. When I arrived in the room there was no safe. When I enquired at reception I was told that the safe was in the manager's office and individual safes will be provided. When I then came to use the safe with my valuables, I was told that the paperwork was not available for me to fill in, to be able to use a safe. I find this excuse to be very disturbing. In 2026 a company like Hilton should have template form stored on a computer, so that forms can be printed when needed. Also the second reason I choose hotels is cleanliness and up to date maintenance. When we arrived we put all our stuff away, then when out for the evening and returned to have a shower. When turning the shower on the handle came off in my wife's hand. After calling maintenance and waiting 20 mins, we were told we had to move rooms, as this cannot be fixed. We then had to repack our stuff and move rooms. This was very upsetting and frustrating for my wife. The desk staff did their best to assist, but management and maintainance teams are not up to the standard we are usually expect from the Hilton Brand.

did not pay for extra brfast

The second room not so much.. The room is need of some updates, the TV was not working, the AC unit was very noisy, the thermostat was falling off the wall, not all lights were working and one of the bath towels was old and stained.

The first room we stayed in was in good condition..ok for a one night stay... The second room not so much.. The room is need of some updates, the TV was not working, the AC unit was very noisy, the thermostat was falling off the wall, not all lights were working and one of the bath towels was old and stained.

Very good

Superb

Staff is great - from greeted with a cold water bottle upon arrival to easy arrangements for the cruise port shuttle. For a quick overnight we’d definitely stay again - only downside was not much to walk to in the area

Superb

This property was conveniently located. The room was clean and the staff was friendly and helpful. My only complaint was the lack of water pressure in the shower. I have short hair, so it wasn't too bad, but for anyone with long or thick hair, it would be very difficult to wash out the shampoo and you would probably have a big tangled mess to deal with. The water pressure was that bad.

Location Parking

Location Smelly, old, poor breakfast

Location Smelly, old, poor breakfast

Parking

The hotel was perfect for our needs. Everyone on staff was friendly. I had an issue with the A.c. around 1am, called downstairs and the issue was resolved within minutes. Would definitely stay here again.

Superb

It was clean and within close proximity to Port of Miami. There was absolutely nothing around it….food attractions…nothing,

It was clean and within close proximity to Port of Miami. There was absolutely nothing around it….food attractions…nothing,

Everything about my stay from check-in until checkout was great. I used the gym amenities. Breakfast was fresh and staff was courteous. If I needed anything for my room, the staff jumped on it immediately. I had a great experience. I will definitely be staying with the Hilton again.

En especial el area de desayunos seran bien atendidos por Kati y Madeline que don super amables. Los felicitos por todo el personal que tienen..

The rooms were nice

The rooms were nice

Clean property and the onsite bar and restaurant are convenient. The pool is small but well maintained

Short run over to Key Biscayne

Stayed here for 1 night before a cruise and it was nice. Great property with friendly staff and a cruise shuttle to the port. Will definitely stay again

Loca

The room was very clean. Nice front desk staff.

Staff was great, friendly and helpful. Rooms were clean and spacious. Breakfast was very good. The only beef is that pool area pedestal ash trays were full and not emptied

I experience too much noise from a family next door on the 1st night. The noise was too bad. Up to 2:00 am a kid was running everywhere in their room making a hell of noise. I wish there will be enough respect for others peace of mind.

It wasn’t good

This hotel was not very clean, items empty in the washroom, non functional shower knob and had an overall unpleasant odor. I had to change my room for a leaky toilet. Stiff was nice in accommodating me and gave me a nicer room and free breakfast.

The breakfast was crazy expensive so that was a bummer

Older property, shows wear. Rooms clean, well provisioned, but lacking in lighting. Staff friendly. Tacos in restaurant were wonderful and service excellent. Port shuttle a real bonus.

Everything was amazing here, especially the staff.

Staff was great!

Needed to have more affordable items. Like burger night. Taco night cheaper. Too expensive for food items and they required a tip which is my gift to a good waiter/ waitress and I should be able to give what money I like for a tip. You should never control my pocketbook!!

Room was clean. Elevator to get to room had a soft spot in the floor. Valet parking only. Extra charge for breakfast.

Otherwise, we were quite pleased with the Hotel, the bar/food and the shuttle service to the Port.

Clean room, nice pool, friendly staff!

Staff members at the Hilton are very helpful and very friendly

The bathroom was filled with ants everywhere!! Everyday the staff came at the worst possible timing. New ants every single day. The room had 0 light and basically was in darkness. The only good thing was the location. Not really walking distance to anywhere though.

It’s my home away from home

For the price I paid for one night was not worth it at all, especially under the Hilton Banner

Excellent! Great location at entrance of Key Biscayne. Very clean. Decent breakfast. Staff friendly and helpful. Very comfortable and safe. Will stay there in the future

They gave me a room facing the street and highway and it was louder than the first time.

Our room was across from the elevators and noisy spring break young adults were loud and boisterous until 2 am. Also, Kuerig didn’t work in our room and when I shared that info at check out, receptionist didn’t care. I asked if she could make me a coffee, she said there is coffee, but it’s cold. Not exactly great customer service. I would like to give them another try and hope this review helps with better customer service going forward.

Filthy. AC did not reduce humidity. Front desk knew nothing about locale. in USA speak english Carpeting a disgrace. Room hot hallways frigid.

NOT ONCE BUT TWICE HOUSEKEEPING CAME INTO MY ROOM ANOUNCED THEMSELVES WHEN I HAD A DO NOT DISTURB OUT THEY IGNORED IT WHICH IS ILLEGAL!!!!!!!!!!! IF I WAS'T IN THE ROOM THEY WOULD HAVE BEEN IN MY ROOM WITHOUT PERMISSION TO DO WHATEVER THEY WANTED OR TO STEAL,. INFORMED THE MANAGEMENT THEY WERE GOING TO REFUND ME A NIGHTS STAY I HAVE YET TO RECEIVE ANYTHING BUT I WILL ALERT THE PROPER AUTHORITIES ALONG WITH THE OWNERS OF THE HOTEL.

There are no shops or stores nearby. It is in a completely inconvenient location.

Prefect stop for an early flight.

My view of the parking lot and freeway was amazing.

No. No one answers when needed. Regular experience

Pool area is nice, no shops close by.

Everything was great

We stayed overnight on 2/22/26-2/23/26 in order to get to the Miami cruise port in time flying in from ATL. When we got to the hotel the system was down and we couldn't check in. That was a 3 hour wait in the lobby before we could check in. Everything as far as names, credit card info etc. was being hand-written, which is dangerous because that's our credit info out there with no encryption or anything. No update from IT on the length of time it was going to take before system was up again. The IT department dropped the ball by making customers and hotel staff wait with the lame excuse that "we'll let you know when everything is back up". We won't stay here any more. We were highly inconvenienced. However the reception staff did the best they could .

The room was clean but only had one draw for your clothes. We were staying for three night and had to keep our clothes in our luggage. They had a nice small balcony but no chairs to sit on. The breakfast had plenty to eat but the cooked food was barely warm. We were visiting friends and the hotel was closed to their condo so that was good. Ursula

Nothing the hotel could help but all should know the outer rooms border the street and highway very closely and it sounded like a continuous racetrack with multiple motorcycles till 3am.

12:30AM fire alarm (malfunction). Shower didn’t have hot water (sinks did though).

Staff could be more friendly and informed

Real close to the freeway

Didn't receive the accessibility type room requested at first. Had to ask for it again after 1st room. Accessibility room was an inconvenience due to long way to first floor elevator location. Cindi of front desk staff was wonderfully helpful. Breakfast buffet was good. Cruise shuttle reasonably priced but was 20 minutes late which didn't prove to be a problem for us.

there were several items in the bathroom that were in disrepair

The place was filthy the help surely and nothing worked . I would never stay there again!

It was ok

Cleanliness of the whole place.

It was great for the money

The hotel overall was not clean. The carpets were stained and filthy. There was no room service provided not even our trash picked up or fresh towels. No amenities three dollars for a bottle of water seemed unacceptable. The website pictures were very misrepresentative of the actual accommodations.

Clean room. Supplies stocked. Breakfast was confusing. Didn't know where to go. Check in was delayed by a few hours.

Our experience was pretty good overall no complaints with the bedding, bathroom or things in the room. The only thing I would say is that their parking is crazy expensive but they don't really have the correct parking prices posted online.

I don’t understand that there was charge of $18 for breakfast, when at other properties that same "type" of breakfast would have been complimentary.

Concern for slippery shower Recommend a mat to avoid a fall

Pool was not heated. Hotel was not in a walkable area really.

Walkable to a museum and restaurant, although not super close.

Great stay. No issues

Reserved two rooms each with two queen beds. Got to hotel and they only had one room with two beds. My son had to sleep on a roll away cot. No compensation offered in lieu of not receiving proper booked rooms.

Excellent restaurant and bar. Low was fantastic!! Great one night before our cruise.

Parking is 30$ a night which i didn’t see listed in any site, Or 3$/hr at the lot nextdoor. Also tried to charge nearly 500$ for the night i was there until i showed them my email receipt for 288$. Other then those small things the hotel was alright

Room was decent

overall good but the Keurig was not working correctly

The TV in the room wouldn't work. The staff on duty was unable to assist stating that the maintenance personnel left at 7:00. This was very disappointing since we were wanting to watch a college bowl game. Maintenance personnel should be available when guests are most likely to be in the rooms, especially when the hotel is full. Would appreciate compensation for the inconvenience, possibly a discount for our next stay.

However, when it came to eating dinner at the hotel it was advertised that dinner began at 5. We had been traveling all day and were hungry so we opt to dine at the hotel. When we got to the restaurant at 5 we were told that the kitchen didn’t open until 5 yet a party of 7 in the dining room were being served. The bar tender/waiter had very broken English so when we questioned him about timing he really couldn’t explain. He went to get the manager. The manager came out so unprofessionally and began to argue with the bartender in front of us. He did say our drinks were to be free and dinner (when we eventually got it after waiting an hour) was to have 50% off which was reasonable. I took it as an apology and his word and was happy until I checked my balance today and noticed where they did indeed charge full price after giving me his word. I called and was told I have to wait until tomorrow to speak with the manager. I travel a lot!! And have never experienced this treatment. It’s not about the money it’s about when someone gives me their word then it’s gospel. I would not stay at this hotel again because of how I was treated.

Was great

Love it and close to everything by car!

The room smelled like piss staff was not the nicest

Atenciones Exelentes incluyendo los de la limpieza.👏👏👏

Room smelled weird, staff was nice. Food was decent.

Good stay before cruise

Didn't get murdered but wouldn't go back to that hotel or recommend it to friends. Mold in bathroom and on bed sheets. When we first turned the shower on the water stunk. The shower had really bad pressure. The water also tasted really off

Clean room, comfortable bed, great view. Fast check in

Decent room, good bathroom, tv and coffee maker - only booked for one night, very happy, second stay and would stay again.

Yes

Clean room and polite sraff

The hotel and room were both very clean. The staff at the front desk and in the restuarant area and bar were very friendly and accomodating. I especially like that there is a store and CVS within walking distance or via the trolley. One night stay before a cruise.

Staff very attentive. Shower didn’t work temporary repair made before relocation to a different room.

We had a nice stay! Cruise shuttle was a little caotic. We got to the cruise port in plenty of time.

I also had to pay $30/night plus 18% tip/night for valet parking (understandable due to limited in-city location). The Air Conditioning in my room didn't work properly (it was heating vs. cooling while it was 85 degrees outside).

Nice hotel

Great

Did not find it convenient to shops...Breakfast wasvnot included

Unaccommodating, parking situating undeployable. good if your embarking or disembarking on a cruise with no vehicle.

i didn’t like the smell that some of the rooms had but i did like the staff

Tudo estava perfeito! Voltaremos com certeza

Bcg

The outlet in the bathroom did not work. The room did not have enough lights. It was too dark. The hallway carpet was very dirty. Aside from that it was good

Comfortable and spacious for a great price

Very clean and friendly staff. Only negative thing is that breakfast comes with an additional charge.

The hotel was very basic

Awesome Rooms, Good Dining Experience, Favorable Location due to the location right in the heart of Brickell and it didn’t break the piggy bank.

The inside was great. I did not like that we had to valet park, but the hotel itself is great.

It was enjoyable.

Great staff and the room was comfortable.

Front desk employees were friendly and accommodating when we called to let them know of the situation and wanting another room. The room we were moved to was better considering room we were leaving..however the tv credenza was pulled away from wall about 6 inches with cords exposed and cabinet looked to be damaged/cracking from water, bathroom fan was rusting… this hotel seems to have water leaking inside walls and smells moldy. We would not stay here again.

For a Hilton hotel this place was horrible. Went thru 3 rooms to get one where the tv and phone worked. No shuttle from the airport and limited time to shuttle to the port which was suppose to be included would not recommend

The place was nice and clean.

Nice rooms

This was my second stay there. The bathrooms leaks. And spills onto the carpet.

Typical Hilton garden Inn. Clean, nice staff,

Close to cruise terminal

Great staff

Front desk staff was welcoming as well as quick service to checkout. Overall loved the quietness of the hotel. Bartender excellent and friendly. Overall hotel was extremely clean and maintained.

I enjoyed my stay at hilton gardens, the room was clean the staff was very friendly and helpful. They have Delicious breakfast buffet and the hotel is close to the freeway and easy access to brickell and downtown Miami. Will definitely stay here again !

Had a great stay. Great staff and worked well with everything we needed.

Dinning areas needs a lot of work

The Stay was good. My Husband and I had a good experience

Very clean hotel. The buffet breakfast was good. One set of elevators was not working when we went to check out.

This was a nice stay! Feels like a super convenient mini luxury stay

right by the freeway (like it curves around near upper floors) and also off another main road. street racing all night. I would stay again but ear plugs are VERY necessary :)

Room was very clean. Cut my finger on the bathroom door which is barn sliding door. Try to call front desk to get a bandaid no answer. No restaurants within walking distance.

Wish the property had self-parking. Using the valet was inconvenient. Property was ideally located for where we wanted to go in Miami. Maybe the property could promote better closer dining options that are walkable.

Everything was good especially Valet with getting us our car in and out.

convenient

We got back 15 minutes before the kitchen was closing and ordered food. Very good

No me gusto que el aire del cuarto solamente podía ser automático. Para dormir necesito que esté prendido todo el tiempo

Good place !!!!

Bar and dining is slow, not sure if they know how to handle a group of 10 people traveling from California

Service at the bar and dining room were terrible and the food was inedible except for the eggs. Also they didn't replenish buffet items once they got low so we didn't have much to choose from 30 minutes before it was supposed to end. Don't spend the money on breakfast there! Also the rooms didn't have a safe or towel racks which was very odd. Front desk staff were very nice though and room was clean, comfy bed.

Stayed pre and post cruise 1 mile from many great food and nightlife choices. Great park of Miami blvd.like a jungle 5 acres closes early 5pm I think. As for Hotel I have to say Thank you for allowing Early check in, was very much needed after cruise.

Beautiful location

Breakfast Buffett could have had some meat products such as bacon or sausage. There was only one waiter for the whole time and the poor fellow had trouble keeping up!!

Cool ,convenient . Great Service.

The staff was phenomenal. Everyone I spoke to was warm, courteous and helpful. I love the location as well. Our first room was a little cramped, but the second room was spacious and light-filled. I plan to come back.

We booked it for the convenience of a concert on Virginia key

I arrived with my truck and trailer... they had no parking... then sent me to a lot that i could not park in... i left and slept at a shopping center parking lot... i want a full refund from hotel and expedia.

Very clean

I didn't care for the valet since I was in and out a lot and tipping was getting out of hand.

It was okay, but the restaurant was not great. When we got there, it was late and we went in to get something to eat right before they closed and I would say it was very average.

very good option

Loved that this hotel had a balcony for you to enjoy the outside at night.

Everything

Locks didn’t work on balcony. Homeless around property. They false advertised extended parking they don’t have it. The food was way over priced there. Hilton should be ashamed of their self’s for even having this building

They said breakfast is included and then they charge me $15 per person.

Safe

Perfectly adequate. The only issue was that there was no parking on site.

It was great.

Love the location and great costumer service

The hotel was mostly deserted, but the bartender was friendly and very competent. The pool was nice. Our dinner sandwich was certainly nothing to write home about. But what irked us most was the undisclosed $30 valet parking charge to which (again without notice) a $4.50 parking surcharge was added without explanation. Hotels.com should have made these charges clear before our reservation was made.

Good

The pool was available all day and night. Easy to get around, and safe arear.

I had an amazing experience at the Hilton Garden Brickell! The staff was amazing and friendly. The rooms were spacious. No complaints at all!

It was nice

The hotel staff is friendly. Check in was fast and easy.

The refrigerator in the room did not work

Nice

I liked it. Price and quality relationship is great.

I get that same breakfast for FREE at many other hotels.

All was very good. Early dinner or late lunch was not the entree as advertised. Pork with peas. I was served bacon and pasta. No peas. I didn’t come for the food. Came for proximity to baseball stadium. Bartender/barback/ waiter… you name it… awesome for what is demanded of him.

At check in the computer couldnt print keys so we had to wait in room until they fixed it. the television didnt work, and was not fixed during stay. No free parking at what was merely an older "motor lodge" (not a fancy hotel) Paid breakfast buffet was minimal, just scrambled eggs sausage and potatoes not even bacon. Not even as good as the free breakfast at a Hampton Inn.

All good

the convenience of having the train station about a five minute walk made it a great place to stay for ultra. it’s really quiet and quick to get to if driving or ubering. also really clean and the staff was really friendly.

Very nice hotel.

We enjoyed walking around the area. There are some great spots to check out. The check in process was great and the personnel for the desk, rooms and bar area were wonderful.

Convenient location for the Miami Brickell St trolly.

Close to cruise terminal and offered a shuttle.

Upon check-in the lady at the desk was rude and unfriendly. Once we got to the room we had a toilet that didn’t flush and the room was very dark. Went back down to the front desk, the lady was still rude and didn’t appear to care. She stated I needed to wait for maintenance, after waiting on maintenance for an hour I went back down to complain again. This time I just begged to be moved instead of waiting again. She finally agreed. Once we get to the new room with all of our belongings including groceries the refrigerator doesn’t work. Smh. She said there was nothing she could do. Just all around frustrating.

Staying for work. This was convenient off and on Rickenbacker Causeway for me and i felt safe. They have valet available all night, and the front desk was very responsive. Would recommend this property.

The hotel itself was nice. However, they left their pool/outdoor music on all night and they were clueless about their shuttle to the port and lied to us about it. The staff were absolutely clueless... one telling us one thing and the other another thing. My recommendation would be for them to cut ties with their shuttle service.

Check in was ridiculous. They told us "10 minutes" for 45 minutes. No clue what was going on. The process was insane and one of the women just flat out lied about the situation. It just cannot be this hard man

Terrible shower head water pressure, valet only parking for $25/day, no complementary water bottles in room, room cleaning available only every other day, some of the elevators were out of service, breakfast was super basic.

There was finger nail polish on our sheets but they gave us new ones. Everything else was Hilton quality.

Staff was nice, room clean and nice. Informed desk i was checking out between 330 and 4 to ensure i could get my car. When i tried to check out a t 4, no one was at desk, knocked on staff only door, man came out half awake and checked me out. Said valet would be right out. 30 minutes past, found valet station unlocked, found my keys and everyone elses but could not find car. Finally valet came out, spoke no English, none. I could have taken every key, will never stay at hilton again.

hotel is old and in need of some modernization.

The staff was wonderful, area was nice and clean. bar and kitchen open until 10 pm with great selection. Happy Hour 4-6 pm ..

This Hilton was okay. I have stayed at nicer Hilton’s. This one was really small. Also, don’t do the snack upgrade option, they don’t put snacks in your room. The pool was just okay. Not much for landscaping. The staff was friendly.

Great

The room was clean and spacious. The breakfast offered a full selection of fruits, cereals, breads, and hot entrees. The pool and patio was lovely, and the port shuttle ran a half hour late. Fortunately, we still had plenty of time to check into our cruise.

I asked to change my room because I was directly in front of an over pass for 95. They said they could move me one door down. Same location. There was food all in the hallway on my floor and the shower had not been cleaned from the previous occupant. Would not recommend this hotel

I spent a week with my girlfriend. We’re both transgender, and I haven’t changed my deadname yet. The staff was very kind when I booked in and they understood my situation completely, it was very kind of them. The room was great, they always had food available which is good since I kept under-eating and getting headaches, it’s a great and welcoming place.

great location, customer service, and staff

staff was really rude except for the girl at checkout. her name started w/ a T (can't remember)

The property has been remodeled and now presents a more updated look. I has good connectivity, a coffee bar in the room and soothing lighting.

very good

Overall I enjoyed staying at the hotel but the elevator was under maintenance for the duration of my stay and my room did not have hot water which they stated was an issue affecting half of the hotel upon check in.

I stay at this property every eight weeks for business. The staff is wonderful and accommodating. The rooms are clean and comfortable.

I like this hotel.

This hotel is quaint & cute. It is definitely not near anything. There is a trolley that stops near, but it is very limited. There are no restaurants near here or small stores. The rices within the hotel are very expensive & not very feasible for families or people in general. ($9.99 for a tall container of pringles- usually $4 max in a regular store). Our last day at the hotel there was a incident & the clean up for it took entirely too long, so we were stepping over blood & being very careful to not touch blood which had stained the walls.

The hotel just needs more staff support. Check in was not ready. Rooms smelled. Front desk and other staff never answered phones.

Love that Hotel