Regency Miami Airport by Sonesta

Clean room, nice staff, shuttle was on time but really hot in it (definitely need to get the AC fixed) but driver was very personable.

Excelente el hotel 5 estrella y todo perfecto y mucha seguridad Gracias

No volvería

The rooms are dated and could use some tlc. The bathroom looked like it had black mold and the room had a weird smell. The grounds and the lobby are kept very well. We had a housekeeper come into our room while we were sleeping with the security latch on. I'm not sure how she was able to open and it made me feel uncomfortable as women traveling alone. I went to speak with the manager when we got dressed and I was told that he didn't work on the weekend and he would call me on Monday. I still haven't received that call.

No hot water to bathe. Handicap accessible room has a regular bath tub.

property was meh… furniture was very worn, tub wasn’t they clean and sink was dirty. probably won’t ever come back here again tbh

The only thing I didn’t like was the room and hotel not having a microwave. That’s it.

The room property was clean and the room was nice but no microwave was a let down. The TV glitch all the whole stay. We I asked staff he said the last guest may have logged in the one of the programs which was no help to me. Everytime I asked staff something I felt like I bothering them. I would not stay here again.

Thank you Regency Sonesta for a great experience.

Very good

Location

The breakfast room was very nice. The food was adequate. Just what you would expect from an included breakfast. The staff was nice. View from large balcony was beautiful. Bar height table and chairs would be nice to enjoy a snack out there. There weren’t any chairs. The dining room at night was not welcoming. Ended up eating in the bar. The bartender was overwhelmed with the amount of business he had. Seemed new to the position. I’m unsure if he spoke English. My burger was excellent. My daughter’s tacos were not good. The hotel was fine for one night. I expect more from. Sonesta property. I would not stay here again.

I was impressed with the property hotel. It was clean and I loved that the shower tub has body wash, shampoo and conditioner pumps. The front desk attendant gave me free parking because the parking fee is $20.00 a night.

The property was clean and well maintained. The reception check in process was smooth and quick. The room was well prepared, clean and tidy. A wonderful experience.

This hotel is too close to the airport to only run every 45 minutes. The details on how to get to the correct location wete vague so I missed it and had to use a car service. I should have been give some of my money back.

The amenities online were not provided extra charges were applied such as breakfast that is stated to be included in price parking was an extra fee List the things that you have available or provide in your website or third party website

Close to the airport. Fenomenal restaurant next to the hotel. Bit old. Bit outdated. Bit cheap. Only plastic cups for tea or coffee. Fohn didn't work.

Me he hospedado en este hotel dos veces y me parece muy bueno, cerca del aeropuerto y de otros lugares incluidos restaurantes

The property was essentially located and close to the airport. The staff was friendly. Check-in was easy. Breakfast was delicious. Room was clean. Bed was ultra comfortable.

The food in the bar was good, with good service.

Pleasant

Clean room, shuttles run 24/7 we only waited like 10 min for a shuttle to the airport at 3AM.

The personal

Room was fine, and the property was clean…However, there was no laundry bag in the room, and I had to use a trash bag. There was also no coffee in the lobby, because you had to purchase it from the cafe…and the coffee in the room only came with sugar. I also visited the cafe for breakfast one morning, and it made me sick later that day. Overall 4 stars.

The ambience was welcoming. I enjoyed the breakfast. My room was cozy and comfortable. I loved the fact that there was a balcony in my room which afforded me the opportunity to step outside and take in the surrounding, view , get some fresh air, get some sunlight, etc. Moreover, the shuttle drivers and the staff at the hotel were very helpful and hospitable.

Excellent condition plus they provided shuttle service Everything was wonderful

Exceptional

Cleanliness Front desk staff kinda rude

Staff was great!

Breakfast sucked

Clean room and breakfast was good

Hotel was near our destination as advertised.

Close to the airport and magic city casino for our cruise preparty. Great pool area, large reception, good breakfast. Shuttle service available. The bar is very expensive!

Exceptional

Clean and close to airport No microwave

Tennis and pickleball courts were a nice plus.

The staff is very friendly , location is great

Clean and easy to access

Fresh and clean, crisp towels! Perfect convenient stop over by the airport. Loved that I had free airport shuttle to pick me up also.

Location, last minute availability and hotel shuttle. Both drivers were the nicest folks I met during the stay. AC was cold and reliable. Fire alarm in my room sounded all night. Front desk finally just came up and cut the wires at 3 am. Safe? Breakfast opened 1 ½ hours late due to “staffing”. No coffee available. “You just have to wait”. All staff looked miserable. Not one apology for any of their shortcomings.

The bed sheets weren't changed or cleaned.

Ok

All good

Great place 5 🌟

Close to the Miami airport. Lots of restaurants nearby.

Very good

The hotel does not provide free parking. Be sure to ask if there are any fees for anything. The staff will not tell you until they are ready to charge you. When I asked for extra towels and blankets it took the staff hours to bring it to the room and I had to request the three times. I noticed dead mice outside the building.

Helpful staff

Great location and customer service

Not much Bad customer service and dirty rooms. Items on menu not available. I could go on and on. Don't stay here

Close to MIA and a clean, comfortable place to stay. The airport shuttle is a nice amenity, but it wasn't reliable in terms of the pick up. The first driver drove right by me and others who were waving them down. When I tried calling the hotel about it, I had to call 3 times before I could get someone to answer. Just don't expect timely service, and you'll be okay.

Excellent service

To some extent, I understand that this hotel isn’t designed with lots of details since it’s an airport hotel. With that being said, this hotel fell short in many areas. The main lobby and pool are taken care of spectacularly. However, beyond that into the upper levels it doesn’t receive the same standard of care. Our room’s bathroom wasn’t cleaned well and only two of the many outlets in our room actually worked. The most unfortunate part was that the fitness facility looked nothing like the pictures online. There was a lot less equipment than shown and the treadmill’s screen was shattered and you couldn’t turn it on. Overall, I wouldn’t recommend staying here.

We requested an airport view room and were happily given one. We also managed to arrange and pay for a late checkout until 6pm, which was a lesser cost than an additional booking for a day room The air con unit in the room was very noisy

Love the place

Good staff. Bar closed an hour early so I couldn’t get a drink before bed. Shuttle was on time. Entire hotel smelled of mildew.

Muy moderno y limpio

The hotel was average the facilities were okay. I expected better for the price. Parking was not included.

Súper

La amabilidad del personal, muy buena instalaciones bonita y confortable.

Tip when looking for shuttle at the airport- go to FIRST FLOOR INSIDE THE AIRPORT then cross to the bus stop area. Floor 1 from the parking lot is a different level. The front desk staff were very helpful for a tired gal. The room was comfortable with a couple of free water bottles. Yes it has some wear and tear on the walls but it was quiet and clean and safe. No allergic reactions to any smells. Slippery bathtub so be careful. Comfy bed! Worth having a safe place to rest between flights.

Front desk staff needs to be more engaging with residents.

Had lunch and nighttime snack. Both were fine.

The professional staff, the cleanliness of the facility, the food was good, it has a pool and reasonable for the quality. The carpet in the rooms smell like mildew. They need to be shampooed and deodorizer and enzymes. It smelled like the water was dirty. Please please address this!

Had lunch and nighttime snack. Both were fine.

the bed. outstanding for its comfort

The location the shuttle Catch of the day was great No chairs for balcony only one chair in the room the price is over for the balcony with no chairs or views the restaurant was to expensive but

No chairs for balcony only one chair in the room the price is over for the balcony with no chairs or views the restaurant was to expensive but

The carpet in the rooms smell like mildew. They need to be shampooed and deodorizer and enzymes. It smelled like the water was dirty. Please please address this!

the bed. outstanding for its comfort

Very clean, updated furniture Someone came into my room at 2 o’clock in the morning while I was sleeping. Definitely scary being I’m a woman. When I questioned it in the morning I was told it was an accident.

Very clean, updated furniture Someone came into my room at 2 o’clock in the morning while I was sleeping. Definitely scary being I’m a woman. When I questioned it in the morning I was told it was an accident.

Quick and easy check in. Very clean.

The breakfast could have more variety

Employees working the breakfast buffet were super rude and loud. The server yelled at me a couple of times for no reason.

ok hotel for price

I like everything except that no microwave in the room No microwave in the room

Superb

No microwave in the room

Great location, helpful staff, comfortable bed, good facilities Price of parking

I liked the transportation from the airport

The check in staff was helpful, had to change rooms though as the TV in first room was not working. The next day we asked for shuttle to take us to carnivals port and was told they only ran twice and both times were in the morning. Very disappointed

Superb

Quick check out

Breakfast was good. Staff was friendly.

Phenomenal stay from check in to check out

The room was nice and clean. Needed more breakfast options other than buffet. The bar tender that worked on 5/19/26 was everything. Had a great time. We closed the bar down with him.

I'm confused over the parking policy. After I parked my car, I paid for parking while in the lot using the QR code. When I checked in, I asked if there was anything I needed to do for parking and I was handed a two-day parking pass. I have no idea if incorrectly paid for parking or not.

Perfect location

Convenient to airport Somewhat run down

Convenient to airport Somewhat run down

Location

Room was very clean

Everything's was great

Good location. Close to the airport. Shuttle service. Good size room. Fairly comfortable and quiet.

Good location. Close to the airport. Shuttle service. Good size room. Fairly comfortable and quiet.

The food at the buffet was nasty!

The breakfast was good and the room was clean. I felt that a guest laundry room should be added to the amenities.

Not a bad stay for the price I’d definitely book again. Me and my wife stayed here mon-Friday while she recovered from a breast aug

The staff was amazing during my stay!

Muy buena zona, céntrico y seguro. El hotel en general esta muy bueno.

That it had an airport shuttle and an on-site restaurant Waited nearly 30 min for a front desk person to show up to check us in. No staff in the restaurant even tho hours said open. Carpet in the room felt damp. Tv kept turning off after a few minutes. Power went off shutting off my cpap and waking me up. No usb outlets had to call maintenance to replace the alarm clock because the usb ports were nonexistent

That it had an airport shuttle and an on-site restaurant Waited nearly 30 min for a front desk person to show up to check us in. No staff in the restaurant even tho hours said open. Carpet in the room felt damp. Tv kept turning off after a few minutes. Power went off shutting off my cpap and waking me up. No usb outlets had to call maintenance to replace the alarm clock because the usb ports were nonexistent

Near to the airport. Have a swimming pool and a gym. Restaurants around the hotel. The free shuttle to the airport.

Near to the airport. Have a swimming pool and a gym. Restaurants around the hotel. The free shuttle to the airport.

Never answered the phone and when he finally answered he had the worst attitude ever.

Never answered the phone and when he finally answered he had the worst attitude ever.

I stayed at this facility during postop recovery and loved every minute of it. The facility is well priced extremely clean five minutes from the airport lots of local restaurants and establishments extremely close to the highway and any car rental centers. It was incredibly safe even at night time I didn’t use the amenities, but I saw a lot of people using them and they were well capped. The front desk was extremely helpful and knowledgeable their snacks and ready to go lunches and drink drinks to purchase in the lobby there’s also a restaurant in the lobby. The buffet is normally for local cruises were import, but the restaurant looked pretty nice a little bit overpriced for the area. My only issue was paying for parking, but it is what it is you can’t beat the price of the room.

The accommodation was good, only the lobby staff was not friendly upon our arrival at the hotel on 6 May 2026, early in the morning. The rooms did not have a microwave.

Quisiera saber por favor cuando retornan los 100$ que ustedes exigen de deposito graciasl

The quality of the breakfast was horrible for the cost. We requested a refund. A tip was added to my card for chips and an energy drink I purchased at the front desk. This was done after I checked out without my permission.

Superb

There was no breakfast for more than $110 per night charge. They were charging additionally $27 more per head if breakfast need to be included. So, the hotel charges included only stay and airport transportation.

Hotel was nice. It just smelled of Dog droppings some places.

Good place

Room was clean. Staff were nice breakfast was excellent

Good

Exceptional

The breakfast was good. Rooms were spacious and the shuttle was very convinient and timely

Everything was beautiful. If I’m ever back in Miami because I’m in New York I will be back. Close to the airport and the food. And airport shuttle too. I loved it.

Location , staff, airport shuttle Workout facilities poor

Location , staff, airport shuttle Workout facilities poor

Bad

Exceptional

The breakfast buffet was a little underrated, the scrambled eggs where over cooked and cold, there was only one waffle maker so it took a long time for a even half full dinning room to get a waffle...other wise everything else was ok as far a coffee and selection

It was great clean an comfortable

Good

Did not have a meal at the hotel but the experience was very good. Staff was very pleasant and location was excellent for our needs. My family and I will definitely be staying there again when we return to Miami

The best airport hotel ever! The room was so. Lean and the pool was so perfect- easing you into your flight/travel. What nice front seat - flexible and amazing!!

did not have breakfast

Excellent location

Excellent location

Your website gave me a decent rate but when I checked in they charged me more without my knowledge They didn’t have any microwave on the facilities but had a fridge in the room. They wouldn’t let you use utensils.

No good No good

No good No good

Hotel looks fresh and is close to the airport basically thats it. Otherwise looks like place designed and run by clowns 1) rude and arrogant/absent reception stuff, not taking phone call from the room 3 times in a row 2) clownish parking system - most airport hotels provide free pkng, i am ok with paying but not through using some app and paying extra fees 3) weak shower pressure and slow warming of water 4) bfast: a lot of pseudoglamour but cheapest tea bags... Overall: a lot of stuff not needed at airport hotel, and absence of necessary one

Your website gave me a decent rate but when I checked in they charged me more without my knowledge They didn’t have any microwave on the facilities but had a fridge in the room. They wouldn’t let you use utensils.

Airport transportation was good. We waited over and hour for the to get us and they are 10mins from the airport. They drove passed us 3 time as we attempted to waved them down.

Great hotel

We didn't purchase any food from the restaurant.

Breakfast was fresh and delicious?! Only thing is WiFi was down in my room for most of trip but received complimentary breakfast buffet for inconvenience?! Staff was awesome

Airport transportation was good. We waited over and hour for the to get us and they are 10mins from the airport. They drove passed us 3 time as we attempted to waved them down.

Did not have breakfast or visit the bar.

The fridge was warm and leaking the floor was humid the staff front desk were rude

All good

Pretty basic lower tier airport hotel. Pay yo park via a parking app, not very friendly or helpful staff, no amenities to speak of. It wasn’t bad, just not good. In the middle.

Por lo demás todo bien: desayuno aceptable y en general muy buenas insatalaciones.

Superb

Hair in sheets and all through the shower, wifi and cable didn’t work, sewer backed up into the shower while we slept and went back down by morning leaving sludge all through the tub so we never were able to shower. I was told they didn’t have anyone to fix the tv and wifi issue and then the next morning I was told no one could offer me even a partial refund for any of the issues including sewage and to email the manager. Expedia reached out to them and they were told to wait for an email response. Typical crappy hotel giving customers the run around because they are an airport hotel and people are going to stay there either way. Pool was very cloudy so we also did not swim. Would not recommend. Period. Our next hotel was fantastic and had amazing cleaning staff and no issues with any basics or amenities. Consider staying at The Radisson Miami Beach instead!

The lobby/bar area is beautiful with a pool table. The pool area has a decent amount of seating and two cabanas. The menu options were few and pricy, but I get it, its Miami. There is a buffet which I did not indulge. The hotel does provide a take out menu. The hotel rooms are basic, furniture a little worn, dresser drawers did not close, just hanging open all night. The balcony was nice. A couple of chairs would've made it even nicer. TV connection was sketchy, when streaming. Decent pantry for quick bites and snacks. Stayed two days at different intervals. Its fine for a one - two night stay. Shuttle service from the hotel to the airport was smooth. However, shuttle service from the airport to the hotel was over an hour wait.

Breakfast was cold and Staff not very friendly.

Loved proximity from airport as well as shuttle that also took us to Cruise ships at the port for $17 each. Also there is an enterprise car rental next door which is much more convenient than renting from airport. The continental breakfast could definitely use more variety especially turkey products for such a lovely venue looking out to the pool, but overall very convenient.

Pool was great but the hotel could’ve been cleaner. Decent for being close to the airport and cruise port.

Overall nice hotel, pleasant staff, clean rooms, in a good area with amenities needed.

Great place to overnight. Shuttle was reliable at 1 a.m. Great late breakfast until 11 and noon check out. You will need earplugs though. Morning traffic can still be heard but bed was super comfortable and some soundproofing and black out blinds.Awesome for an over night transit.

The breakfast was good, it met my expectations.

Disgusting Disgusting

Very good

The property had a face lift but the electrical outlets didn't work. We could not call the front desk from our phone. The bathroom had no counter to put items on. There was a coffee maker but only 1 packet for it & no plug to plug it into that worked. The shuttle to the airport is Not worth it (it stops at multiple hotels), take an Uber directly for $8!

free transport to the airport was a plus,clean rooms great price

The airport shuttle was fast and convenient. The room was comfortable and well equipped.

En lo personal me gustó mucho muy limpio siempre fresco seguro muy cómodo 🙃 si en caso me tocara ir de nuevo me iría aya mismo me gusto el lugar😌

Great hotel, everyone was so nice , room was clean and cozy great location lots of good food near by

Exceptional

Lovely clean hotel well located near the airport with good shuttle service. Good amenities with friendly, helpful staff

Check in was quick. The rooms needs updating. The furniture ,rug, and bathroom look depressing. I think wegot tge worse room. I'm surprised this is a Sonesta sister hotel. There wasn't any hot water in the shower. Really guys this wasn't great!

Exceptional

Very good

The two women that worked at front desk No microwave no washing

No microwave no washing

Very clean

Our room was musty smelling, maybe that’s just Miami

Airport shuttle was very helpful and quick

Shuttle from the airport was horrible, they packed people into the bus!!Breakfast was cold

Yes my room was very clean i would recommend this hotel to everyone

N/A

Location. The staff and not well cleaned room.

Very good

Location. The staff and not well cleaned room.

Given the price the room and hotel was as expected. Nothing special, not the cleanest or most updated

Good location. Big room. Convenient airport shuttle. WiFi didn’t work. Strange smell coming from bathroom. On the more expensive side for a basic airport hotel.

Van service from airport was slow

I enjoyed the location of the property and its proximity to the airport as well as the seaport and even south beach was about 25 min via rental car. Pool is open as late as 10pm which was really nice. My recommendation is to have more cabana’s and maybe even a DJ on the weekends but it was still very comfortable and relaxing. I was a little disappointed with breakfast, not enough variety for such a nice venue. My suggestion is to offer more and watch ch how the people flock to this area which will attract more guests. The shuttle service was excellent as well from the airport and a small $17 dollar fee to the seaport for drop off. Overall very good experience.

Breakfast was not included,

Even when I stated after a few hours of it that I understand the kids are excited and having a good time, after 9:30 pm it was just time to be done. If he would’ve just started with “I’m sorry” it would not have bothered me as much. But we are also paying cyst. Stayed here twice for cleanliness and convenience but our group will no longer choose to stay here.

It was in a great location not to far from the airport, it was clean, and smelled really fresh!!! Thank you! The bed was comfortable and I have no complaints. Check in took a little longer than expected, but it was moreso due to another guest and not the employee. When I went to purchase an item, he brought me to the front of the line and I didn’t have to wait, so it balanced out. ?

The hotel is older, but renovated and clean. It didn’t smell bad, so that was a big plus. The hallway areas actually smelled pleasant. The room was large with a huge, comfortable bed (pillow-top mattress), a writing desk, chest of drawers, two small side tables, large flatscreen TV and the usual amenities: coffeemaker with coffee and tea, ice bucket, alarm clock, hairdryer, clothes steamer/iron, Archive toiletries (nice green tea scent), plenty of towels (they weren’t soft though), safe, mini fridge, complimentary water bottles, etc. The balcony was a nice feature. You could step outside and get some fresh air. The lobby area had a small market with drinks and snacks, an Italian restaurant, business center, ATM, books you could borrow, and a pool table. There was a pool in the back. The second floor had some meeting rooms. There were six floors. The main negatives were the customer service (the front desk staff didn’t tell you where the gym was or the ice machine and weren't helpful or engaging). Second, the planes flying overhead were very loud and went on well past midnight. The gym was very small with a few cardio machines and free weights. The hotel is pet-friendly with a small outdoor smoking area. The area had a few restaurants and was 0.5 miles to Target, a supermarket, and more restaurants.

The rooms were clean Service would not let you pay cash for snacks

Room smell very moldy and wanted to change it. Was told other rooms will take a while to clean and may have the same issue. They sent a staff to spray around to get rid of mold smell. Luckily we only stayed for the night.

The staff was very friendly, helpful, and accommodating. The parking cost of $20 for over night, even with a reservation

It was a decent hotel right by the airport, convenient.

No complaints,front staff very friendly and very professional

Large room

Awesome service

Check in was horrible, no welcome smile , just handed over room key, no instructions. Felt like you are not welcome here. Posted time for breakfast and dinner are 6 am and 7 pm , front lady told that timing are not for you but for other guests. Your times are 6am and 7:30 pm.

I really enjoyed my stay here. The staff were kind and really helpful. There’s a shuttle available for purchase ($17/person) that takes you to the port. This was really convenient for me. I also needed to print something that I forgot at home and I just emailed it to the front desk and they printed it for me. I enjoyed my stay and would definitely return.

My daughter and I stayed at this location recently and we were really happy with our stay. The location is amazing, the cleanliness is impeccable, the staff is more than happy to help and the parking lot is well lit. The rooms are clean and no musty smell. There’s even a little balcony which was nice to see the cityscape and planes taking off/landing. Elevators were excellent as well and in perfect working order. We have zero complaints and will be booking here again!

Excelente

Muy seguro y bueno

Nice stay

Bathroom had been painted and still had wet paint on the shower walls. It stuck to our hands.

Great option for a night. Staff friendly. Very close to the airport and shuttle fast and convenient.

Only thing would of been nice if the room came with a microwave other then that I give it a 5 star

Restaurant inside hotel and bar . Front desk wasn’t very helpful

Bad shuttle Service. Not frequent enough

Amount is not big but still I wasn’t informed what they charged me money for

Very old and gloomy

We stayed the night before our cruise. Hotel was great and the restaurant next door was delicious! We would stay again. Nice and clean hotel

Price

Kinda gross and run down

The drinks and bar food were very good. The bartender was also the waiter, busboy, and cashier...way too much for one person. It was very difficult for him to take care of everyone. Thank goodness we weren't in a hurry. Poor guy did get it all handled! Bathroom fan did not shut off all night, coffee maker couldn't work where located as there was no outlet to plug into and the hair dryer did not work. Morning clerk wasn't interested in helping. Ilsa in housekeeping did as much as she could and did find a handheld hairdryer for me to use. Ilsa was the highlight of our stay.

The breakfast had limited options and for that I think it should’ve been included in the cost of the stay. In my room, there was a 4 inch french fry on the floor under the desk and the cleaning team cleaned two out of my three day stay and that did not touch that french fry which I came and saw there to begin with since I did not have french fry in my room. Workers at the bar and also the restaurant there were great.. very friendly, helpful and efficient.

The shuttle from the airport dropped us off at the wrong hotel.

Conveniently close to the airport, with a shuttle every 20 minutes. "Catch of the Day" restaurant is just next door and serves until midnight. Hotel seems to be recently renovated in a modern, somewhat sterile style, but is clean and comfortable,

Room was very clean, front desk staff lady was excellent, friendly and very professional, very close to airport, shuttle service and driver was amazing. The bar area was nice and very lively. 2 water bottle in the room was a nice plus. Didn’t have breakfast left early for airport. A wonderful stay at this property.

Short stay but relaxing

great clean room

Clean room. Quiet. Nice staff. Good WiFi. Offered a shuttle (extra cost) to cruise port.

La habitación limpia, el desayuno es incluido, buen bar y su comida. Muy serviciales los empleados.

The phone inside the room didn’t work. I discovered this when I called to try to find out why the internet wasn’t working. Because apparently you need to be connected to WiFi to watch tv. I called the hotel from my cell phone 4 times & nobody answered. I went back down to the desk and the guy working told me the internet worked. We went back & forth because how are you telling me it works when I spent the last 30 minutes trying to get it to work? Finally he said he’d send someone. Maybe half an hour later, the same guy who unlocked the door shows up. Now this strange man is standing in front of the tv, remote in hand while everyone is in pajamas, in bed. After trying to connect the tv to the internet UNSUCCESSFULLY for about 10 minutes, he left. The front desk guy knocks on the door with a key saying we have a new room. We had to move in the middle of the night just to watch tv.

Room was clean, bathtub nice, quiet. Buffet Dinner was great. Departure in the morning on time. the shuttle, did not stop or stop for few seconds at a crowded stop where couldn't stand out and then at arrival said the only stop, so I got out and I have to walk on the street to reach my hotel (which was the second stop)

I got Charged $50+ Dollars for breakfast. Had to ask for waffle mix. Sausage was overcooked and dry. Potatoes and eggs were cold. Had no fruit except whole apples and bananas. I could have gotten better breakfast at McDonald's for a lot less. Will not book here again.

Excellent

The outside looked dated, but the staff made up for it.

My 1st time at a Sonesta, and they are nice, comfortable, spacious, clean rooms!

Clean property and great staff

This place is awful. Rude staff, run down, jenky rooms. Do not recommend!

Hotel automatically sent instructions for airport shuttle I didn't have to search for answers. Hotel was nice and clean and staff very friendly. Room was clean and updated. Bar food and drinks were good but overpriced. I would stay here again.

Nice clean property, no free breakfast, and no free coffee except in the room.

Airport shuttle 24/7 and easy to find. From inside very clean and spacious room. Would consider in future again

Great place to stay

Breakfast was great!!!!

Very noisy and tv didn't work. Do not stay there!

Very comfortable stay. Shuttle was very convenient.

This property was close to the airport. It was clean and comfortable.

One of my favorite parts of this hotel was that they had luggage storage so when we got off of the cruise ship, we could not check into our rooms yet, but they took our luggage for us and kept it safely back in the office so that we could go visit Miami and then come back to the hotel when our room was ready. Top notch 10 out of 10.

Super nice hotel and excellent staff

Clean room , easy check in and out

But the staff was nice and the room was clean.

Enjoyed the stay. Flew in for a cruise the following day. The hotel offered a shuttle to the cruise port. Also the hotel transport from the airport. Fantastic seafood place next door. Nice pool.

However, I went to the bar and got a cheeseburger and 2 cocktails for a late lunch, which cost me $61 !!!! Tip is included. I still can’t get past those prices. And the cheeseburger was not worth it. Tha sheets in the bed were old. And scratchy.

This is a very average hotel. The room was missing shampoo and Kleenex. The television was not working very well. There was hair in the bathtub. It wasn’t like one strand. It was like four. When I was in my room, there was no information about anything. I had to guess what the breakfast hours were I had to guess at where the pool was I had to guess about everything. The staff was fine, but not terribly happy to be there from the looks of things. I will say that the breakfast was very nice. The staff was courteous, and the food was excellent. The parking situation is weird because they don’t own the lot. You have to do everything through a third person. After taxes and convenience the parking was $27. I knew that there was a fee coming in, but I thought it was $20. That’s not a big deal, but after all the tiny inconveniences that I had to deal with, it was just another irritation.

Okay for what it was, good for a night! Also appreciated the shuttles being able to take me from the airport.

The front desk was nice and even called me for my requested early 3am wakeup call.

The pizza was delicious!

The property was average. There is an extra charge to park on property which should be noted on there web page. Paid close to $300.00 for room, parking was $28 for 13 hours

The on-site restaurant is not worth the $ for some fairly bland food, that is, if they are open. Neither opening or closing was consistent with their posted hours. Oh, and if you get a flyer for Italian food don't even consider it.

All good except for the loud A/C unit

OK for one night but not any special. AC wery loud all night.

The hotel is not a luxury hotel but it is clean and conveniently located by the airport with an airport shuttle. There are also a lot of places to eat nearby.

The Internet and TV did not work at all!

All good. Would recommend.

Tv remote didn’t work and staff were unresponsive. Fixed 5 hours later. Otherwise a good hotel.

I had no problems with the Internet, but I did not have a pet so I did not pay attention to that

I had a one night stay leading to my cruise. Staff was great & property and rooms were clean.

Balcony door was very hard to open. It would have been nice (even though there was no view to speak of) if they had a pair or chairs on it. The staff, on the morning of our departure, was an issue. My husband and 3 others got stuck in an elevator trying to go to the lobby and leave. After pressing the call button the front desk

Water was shut off for the entire property in the morning while we were preparing to get to the airport; no toilet, no shower, no sink. Front desk was indifferent, unhelpful

Shuttle from airport drove past us three times at door 22. I tried to call hotel for help… no one would answer just a recording. Shuttle driver said shuttle was full every time. We had to roll all of our luggage to door 3 to finally get picked up. Very poor shuttle service. Don’t tell people they can go to multiple doors to be picked up when you are full at the first 3 doors every time!!!

Very old outdated rooms

Yes room was clean. Breakfast was good.

The room was ok. The toilet was not clened before we got there.

Yes

Pleasant staff, clean rooms, great location

Everything went smooth! Clean rooms, they allowed us a very early check-in, and everyone was pleasant.

Was clean and nice

Great room and the staff were awesome as well. Whenever I'm in town this will be my home away from home.

The $28 parking fee is not communicated clearly and comes as an unpleasant surprise. This lack of transparency is disappointing and should be addressed.

Clean room but poor customer service.

Excellent everything

--- I was assigned a room where, immediately upon exiting the elevator, there were large air fans running in the hallway. The carpet was damp and there was a strong smell of mold and mildew. When we entered our room, the carpet inside was also damp and the room felt extremely humid and uncomfortable. We stayed for about an hour. I took a shower, but the bathtub did not drain properly. I went downstairs to inform the front desk and was told they were “probably cleaning the carpets.” The staff member was dismissive and not helpful. We left for lunch and, upon returning, I requested to be moved to a different room due to the conditions. The front desk manager went to inspect the room and eventually reassigned us. However, instead of being understanding or accommodating, he was rude about having to switch our room. Later, after we had changed rooms, I received a phone call stating they found “blood stains” in the previous room and that I would be charged $50. I explained that my 4-year-old had been eating Hot Cheetos and may have wiped his hands on the bedding, and that it was not blood. I even offered to clean the Cheeto residue myself. The manager dismissed my explanation, claimed he had taken a photo, and insisted on charging me. When I went back to the front desk to discuss the charge, I was told nothing could be done because the manager had already applied it. Overall, this was one of the worst customer

yes

Clean room, appreciated free airport shuttle 24 hrs

It was cold in the room, and we couldn’t get the tv to work. The breakfast that was included was just fair, as the hot items were actually cold. I did appreciate the complimentary shuttle service from the airport to the hotel.

Could be way better , the service was ok but the restaurant was not open for hotel guests and there were no microwaves . Pool was shabby with old and broken lounge chairs - old towels - old lumpy pillows- definitely a thumbs down - if comfort is your goal - this is not the place

Room was just fair, carpet looked like it hadn’t been vacuumed in several days, bathroom tub was gross. Convenient location with shuttle to the airport. Probably wouldn’t stay there again

Great, large clean room but TV was not working well. Was able to watch only YouTube

Very average overpriced hotel near the airport. $25 breakfast buffet. Couldn't get just a cup of coffee. Hotel shuttle wait was too long & crowded with cruise employees so we took uber.

Front desk staff. Checked me in and just handed me the room card. Nothing more was explained

Front desk staff not too welcoming seem as if it's just a job the room was ok but need more TLC.

no microwave. service is bad.

Courteous staff

Staff was fairly unfriendly at check-in. No directions to the elevator or where the room was. Hotel was clean. Two of the dresser drawers kept opening up on their own, that we never touched. The air conditioning was noisy and didnt cool the room evenly. It was ok for a 1 night stay.

The room was clean and the stay was short but pleasant

Parking was extra $30 that was not included in the price. Maintenance showed up to try to fix the issues but unsuccessful and had communication barriers.

Clean room, nice people

Our flight delayed a little bit, the night shift front desk got everything done in 2 minutes which is amazing. The night shift guy is absolutely 5 star. My wife and myself are so happy.

Everything was good staff very helpful. No complains

The room was nice and clean,

Awesome and will come back again

We paid $25 for scrambled eggs and toast. There was nothing at the buffet. What a ripoff!!

Rudness from customer service no microwave bar closed too early asking for half my payment back

Pool has 3 lounge chairs - otherwise out of luck - pool has no heat - breakfast buffet was ice cold - sausage was raw! When I asked cook to re-heat he just looked at me - front desk - different answer each day as to why room was not cleaned - and then simply - no habla

Was good

The bed sheets were sticky and damp, felt really gross layong on them. Called down to the desk several time with no answer so went down to the desk. They eventually replaced the sheets but the toom felt kind of gross overall.

Great hospitality

Clean and convenient airport shuttle

I stayed here in Feb 2025 and had a great experience. I was hoping to repeat that experience this year and was sadly disappointed. We requested an early check in months in advance. When we arrived the front desk woman was sharp and said it was out of the question as they now had “day renters that took first priority” the hav

Room was fine, check in was ok, didn't provide much information regarding the next day shuttle to the port. Not many morning food options.

The staff were very accommodating. The room and the entire hotel was very clean and comfortable.

Great and helpful staff, clean amenities and timely transportation services. Overall great experience, I would definitely go again.

Clean room and spacious. Ac worked.

Na

I needed a room for the night to catch an early flight next morning. This place was quiet and clean and the bed was comfortable. They have a good shuttle that runs 24 hs a day and a restaurant on site with reasonable prices.

I was happily surprised by how nice this hotel was. The convenience of the airport shuttle, the nice little lounge/bar area, the pool area. All was very enjoyable. The food was good and the staff was very pleasant and helpful. I will definitely use this hotel again

Hotel clean, location fair. The workout room was horrible. The treadmill was broken, no mats and the little room needs an upgrade.

Everything was great

Easy check-in and the room was very clean with adequate amenities to make our stay comfortable. Had a free 24 hour shuttle to the airport so we were able to use it to got to the hotel and then return to the airport.

The rooms were very clean and the location was convenient.

Nice room would be better if they had 2 chairs so both can sit while in the room

My husband and I booked a room here to catch our cruise the next day. First, the shuttle from the airport was great (on time and the driver was very nice). The front desk staff were so friendly and welcoming. We arrived a bit early and they let us check in because there was an available room. The hotel and room was clean and the bed was comfortable. We took Ubers to the mall and to a local restaurant and it wasn’t expensive. There was a shuttle to the port the next day and that was also great. I would definitely recommend!

Nice clean facility. Smelled awesome in the lobby area. What hotel doesn’t have the Super Bowl on your in room TV. Ridiculous. The bar TV had it but in room was not available. Crazy. The staff was pretty much indifferent at all levels.

Clean rooms, comfortable bed

Thank god I was here just for one night. The guy that checked me in was like under certain influences, he was extremely dry and cutting, I almost felt like I was checking myself in.

Very very nice clean rooms good service reception, beautiful attitude I like it if coming in Miami, my friends and family I Refer this this hotel and Expedia thank you

No hairdryer

The

The room in good condition

Super clean and comfortable room. Courteous front desk staff.

Staff was very courteous, room spotless ,great service

Very clean hotel. Easy to check in and out.

The pool had only 2 lounge chairs and they were both broken. They charged us 9ver $12 for a cup of coffee and piece of toast. The bartender was not very friendly at all and the people at the seat were not friendly or accommodating in anyway. We paid $ 150 for one night and & 350 for another night . Definitely was not a $350 a night hotel

then TV did not turn on, no answer at front desk so back down elevator to front desk, man at desk called engineer, but after 20 min of waiting for him, he found out the engineer had gone home. Then asked for a wake-up call at 6am to catch flight, front desk guy repeated time and room number but the wake up call mever happened and MISSED OUT FLIGHT! Front desk said there was no record of a request for a wake up call. What a complete disaster. We are going to see if manager can make this right for us, for as it stands we’ll never return to this very sub-par operation.

Bueno

Rooms were clean. Restaurant staff were polite and very helpful

Staff was very accommodating. Beautiful property. Will definitely stay again!

Breakfast is not free, for very limited items served. Does not worth 21 USD per person

Although the room was available early we were told we would have to pay $25 for early check in. We declined and had to wait 2 hours

Everything. We always stay here when cruising out of Miami.

Pillows were fantastic. Bed comfort - fantastic. Coffee/Tea only available in your room. Nothing in Libby for guests - very disappointed. Bathroom- amenities were ok. Nothing great. Hairdryer- thankful there was one but not impressed. Staff - ok. The cleaning supplies- I’m not sure what they used for cleaning. But it smells great.

Room was clean, plenty of food options around, even a Publix you could walk to. The power did go out randomly but the hotel was quick to answer any questions and they power came back on after ten minutes. I would stay again.

Room was spacious and clean. Service was great as usual.

The room was super clean abd early checking was excellent

Adjoining room had a very noisy party making it impossible to sleep. Desk staff said we did not get breakfast with room. No decaf coffee in restaurant. Not a great experience. Thought it would be better based on reviews. We were only in hotel for 8 hours hoping for rest before traveling on but that didn’t happen. Will not stay again or recommend.

Room was ok. No chairs or furniture other than bed. Maid brought us a desk chair. Pool was cold. Breakfast buffet was eggs, bacon, potatoesyogurt and apples. Not worth the dee.

Front desk and shuttle driver were very nice

Everyone and everything was accommodating for my family and 1. Five star service for a family of four before going on a cruise for my four-year-olds birthday.

The Tv still doesn’t work for regular stations.

Perfectly comfortable and safe, and the included breakfast was basic but fine. My complaint is that NO ONE ever answered the phone when I called repeatedly over several hours because I was delayed and wanted to confirm the schedule of shuttle pick-up at the airport. Staff seems to wish they didn’t have to deal with me. No smiling, no cheerful greetings, Zip.

Dampness in carpet in room

Quick check in, affordable, clean room, short ride from the airport

We arrived at the hotel and were able to check in w/o an early check-in fee. The hotel bar offered tasty lunch options at an affordable price. The room was comfortable and quiet, which was very much appreciated since I was suffering from post-cruise vertigo. My only frustration was my inability to watch TV w/o use of a streaming service. The hotel's location near the airport allowed for a seamless drop off after my husband and I checked out.

Staff at the front desk were miserable Did not use the bar service

Unfriendly front desk service

Staff was not helpful or friendly

Room was clean and check in quick. Did want to mention that the hotel lobby has a funny/odd smell, perhaps the cleaning supplies.

Great stay all around!!!

So close to the airport. Staff were friendly and helpful with my transfers. Relaxing stay. Balcony was a plus. Will definitely stay here again. Thanks

Facility was clean, staff were efficient and patient. Great restaurants within close walking distance.

Everything as expected and was satisfactory

Yes it was

Evening receptionist had a bad attitude!

Everything, staff and house keeping. Rooms was spacious and clean very well kept

Fast and easy

Excellent

Great place to stay.

All good

Yes hotel was very clean and smelled really nice bar was good food was good Rafael was excellent

Located right next to the airports take of runway, so airplanes flying by low every 4 min.. the water pressure was non existent. Room was run down, parking was 28$

The room is very loud with the planes flying over so low and the breakfast is not worth $5, let alone $14. The staff (1 guy) was very upset when we asked for condiments. Eat at the local Cuban cafes with good coffee and great service.

transportacion for the airport, we was ready to leave the hotel at 2am our flight was boardingtime at 5am ,the chofer left us beacuse he was going for break.

Stayed for one night post cruise. It was sufficient. Had a lovely breakfast and the staff was accommodating.

Cleaned well

It was a good stay!

Front desk person with the blond hair was horribly rude. We came around 9 am to ask about early check in and she flat out said no, didn’t check or anything. We came back around 12 to ask again, and I watched while at least 2 rooms worth of people checked in in front of me without issues. I get to the counter and ask again she says no, once again without checking. Once my face shows irritation and I ask for our stuff, she finally checks and says a room is available. Not sure what her issue was, if it was just rudeness or racism but either way that really tarnished the experience for me, if I could’ve changed hotels I would have. The room was nothing for her to gatekeep, the bathroom wasn’t very clean and we found hair on the sheets, in the bathroom and on the towels.

Good

Got refund and left

Good

Staff was courteous especially those who accommodated us for breakfast.

The customer service provide it by the reception!

In addition, the water pressure in the shower is extremely low, making showering a very unpleasant experience.

Staff extremely great

This hotel left me deeply disappointed. The airport shuttle arrived 90 minutes late, creating unnecessary stress. When I addressed this at the front desk, the receptionist was extremely rude and dismissive, with no apology or effort to resolve the issue. What crossed the line was being threatened with calling the police simply for advocating for myself. That response was alarming, unprofessional, and completely disproportionate to the situation. It’s also worth noting that reviews from the past few months consistently mention front-desk issues, which suggests a larger, ongoing problem. The outwardly polished greeting and advertised shuttle service are misleading and do not reflect the actual guest experience when problems arise. I would strongly recommend choosing another hotel.

Room was clean, beds were comfortable. The amenities are few, but it worked for needing a night of sleep near the airport.

Do not book here they are a scam! I booked and canceled within 24hts and still got charged for room then for some reason I was rebooked and charged again. Not only did these scammers charge me once but TWICE! Stay away!!

We had to stay additional night in Miami due to flight cancellation. The receptionist was very friendly and helpful and got us a room quickly. Overall it's very clean and I think it's under renovation as i see areas that been painted recently. Room was spacious with a large screen tv, coffee maker, fridge and ironing board. Safe was old but functional. Bed was comfortable. The room felt little odd though as it's spacious but lacked furniture. Lot of empty spaces where a chair or sofas could be utilized.

Parking was close to none at this hotel. Seemed overcrowded for the most part the stay was ok paid for a junior sweet go a regular king room . Not sure I would stay here again .

Check in was quick , early check in was not an option . Ordered food at bar requested not to have certain items due to allergy. Items will included in food . When asked for refund , was told no and only free breakfast could be accommodated. Shower water doesn’t get hot and air condition needs cleaning. Very convenient location , good food options and close to airport.

The room was not as expected and service was not great. Arrived at night waited for the shuttle which took forever the gentleman didn’t get out to help with bags are anything. Hotel attendants just rude. Bad experience

Upgrades to the property and the staff at check in were super friendly

I stayed there for one week and I have to buy my own microwave because they don’t provide the microwave which is they should of have it like other I pay 160 dollars per night no microwave breakfast is not that great either

Staff provided excellent service! Room was clean

New modern room. Staff is great, plenty of parking.

It provided the bare minimum we needed, nothing more. The two hotels side by side is a bit confusing when getting off the shuttle especially since the driver didn’t speak English. No complaints just very basic.

Good front desk customer service. Thank you!

the hotel to the cruise port ($) but not from the cruise port to the hotel. Could have been more convenient.

This was an absolutely amazing gem of a hotel. Very clean, extra wide hallways with two elevators! Large room with king size bed with lots of space too! You also have a balcony! The entire space is being freshly painted! Incredible staff from the moment you get on your free shuttle from the airport to the hotel. The staff at the desk are fabulous, very professional and extremely helpful. They have a lovely bar/lounge as well as a nice restaurant on site. If the restaurant is being used for a private function, you can order your food at the bar/lounge to either eat there or have or delivered to your room. We enjoyed the pizza! Beautiful pool and loungers as well. All in all a very nice, comfortable and beautiful place to stay and enjoy! If we are ever in need of a place to stay while in Miami I would definitely be back. Thank you!

Great staff, clean room.

Excelente

Awesome

What bar does not have Titos vodka.

BUENA LINPIEZA

Ckean rooms and very friendly staff

Clean Nothing bad Nothing great

Great service spotless room

Nit responding to phone call due to short of staff. Staff were not very helpful. Price is very high compare to what you get.

Rude staff, hotel manager incompetent, and my room wasn’t ready for over an hour.

Bathroom has mold, chiped and flaky bathtub. Everything is out dated and musky. The fact we have to pay for parking on top of the room charge is outrageous.

Clean room, friendly staff - just wish there was a microwave

We had a great stay—easy check in/out. Clean hotel. Very smooth.

Staff made no effort, I didn't get breakfast and shower was terrible

Friendly staff, rooms aren’t super special, but uts an airport hotel. Lobby and pool are really nice

Hotel under construction, holes in the walls behind the nightstands, extension cord run underneath the mattress I have to think is a fire hazard and orange traffic cones in the hallway to my room that looked like a murder scene. Oh yea, they also had a huge event at the hotel that night, so it was noisy as all good out until late. Overall, a horrible experience. Don’t stay at this place.

Fromt desk and housekeeping staff were very helpful.

Excellent services

The room was acceptable. The front desk staff was not. arrived at Miami airport after 1am and called the hotel for the shuttle. The front desk clerk informed me that the shuttle was on the way. After 30 minutes I called back to the hotel and the front desk clerk said the shuttle driver was on break. After waiting over an hour, I called back and the shuttle driver arrives and hour and a half later. When I arrived at the hotel the same front desk clerk was there with an attitude. Next morning, I called the front desk for a ride to the Miami port that showed $17 for the trip from the hotel to the Port. The front desk clerk assigned me a ride that cost me $85 instead. Will never do this again...

Staff at counter could be a lil more helpful but it was ok

Clean room, nice staffs

Arrived late at night and was checked in quickly - room clean and spacious

I called front desk multiple times from the room to change sheets ,they never answered the phone (what if it was an emergency!!!) Breakfast was not included as advertised in Expedia I paid for it . And was not worth the price ,very few choices

It was so hot in the room, the AC didn't work well and wouldn't go down to the temperature I would like, so I could cool down the room, bed was uncomfortable and when I got there and tried to check in, was told I had to wait due to them giving out room day passes, so they had no rooms available, even though I paid and was checking in at the time the staff said we could. The lady at the front desk, told me "your right you should be able to check in but there is nothing I can do for you besides say sorry youll have to wait for a room. Only reason im giving 2 stars was do to one of the staff in the restaurant. Will not stay again. Waste of money

We had a very disappointing stay at this hotel. To start, we waited 45 minutes for the “free hotel shuttle,” only to find out that the property does not have its own shuttle. They share a shuttle with several other hotels, including all the Sonesta hotels. We ended up calling the hotel for help, but the front desk staff member had difficulty communicating in English and raised their voice at me instead of assisting. When we finally arrived, the front desk agent did not greet us at all—no “hello,” no acknowledgment—and the check-in process for just two rooms took over 20 minutes. Each time I asked if everything was okay with our reservation, the only response I got was “good,” without further explanation. Our rooms were located on the 4th floor, and the condition of both rooms shocked us. There was visible mold, the carpet was dirty and dusty, and the bathroom was in poor condition. The musty smell in the room was overwhelming. Our son’s room down the hall had the same issues. The next morning, my son and his girlfriend went down for the free breakfast that was included when I booked the rooms—but the hotel staff refused to honor it and told them they had to pay $27 USD per person. Be very cautious if you book this hotel expecting breakfast to be included. Take a screenshot of the listing, or better yet, avoid booking here entirely. Overall, the staff we encountered were unhelpful, rude, and had difficulty communicating, which made

Very beautiful hotel. Exceptional room service and housekeeping

Shuttle was nice.

Can hear the airplanes. Will be using the free shuttle to airport (didn't know it had one to the cruise ship terminal!). Pool was very 'refreshing' as it's not heated (I do believe this is typical in Miami). Overall, good price point, got checked in a few hours early! Stored our luggage so we could explore while killing time in the am after arriving from a cruise.

Shuttle from the airport was great, but they changed our room type from 2 queen to king without any notice and they were sold out. Since I was traveling with my mom, it was not comfortable at all and has to sleep on a sofa. The AC was loud, room didn’t feel clean, bathroom fan was not working. No water in the room.

At check In desk Destination fee 20+ tax added , parking 20+ tax ( came to $28??) previously parking free … For the same total I could have stayed at the Hilton or equivalent ….. Not worth it .

Good room. Polite staff

The shower didn’t have much water coming out of it.

It was good

Dozens of people were in line waiting for 3:00 to be allowed to check in. This delayed everyone's checking in. When I finally got to the counter, my reservation could not be found,even with my confirmation number. The size room I had reserved was not available and I was given a smaller room.

The guy staff member at the counter around 11:30 PM on December 4th was very rude, not proactive, and quite disrespectful to everyone waiting to check in. On top of that, the shuttle bus took about 1 hour and 10 minutes to pick us up at the airport. The room was just okay — the carpet needs an upgrade, and the AC was extremely loud.

The front desk staff were very rude and short with us any time we spoke with them. They were very unorganized during the check in process. Within the room it was decent, but the set up for cable/tv was very confusing, this coming from a millennial. We wouldn’t recommend or return.

Good spot. Close to the airport.

Room was old, worn out with old collage furniture. Air conditioning sounded like a jet taking off. Terrible!

The property was well-kept, clean and modern.

Very nice place

The hotel was centrally, located to everything within walking distance, except for the airport, which they had a shuttle for which was great! The check into a long time they only had two people helping at the check-in desk. The rooms were kind of dated, but all in all we only use the room for one night so that we could be there a day before we head out on our cruise so it was convenient. I’d probably stay there again.

The customer service is terrible. Never had such experience in any other Sonesta. The front desk doesn’t pick up even after calling 20 times. We were party of four and they gave us 2 towel. We had to go downstairs to ask for towel. The room service guy was rude and hung up the phone while you are talking.

Hotel is old! When you stand in the shower the floor beneath the tub is squishy and feels very unsafe. The air conditioner does not regulate. The patio furniture around the pool is worn or broken. You do not require a room card to access the elevators, so we received multiple flyers under our room door. The restaurant was no open due to limited staff. Called the hotel 8 times from the airport at 11am. No one answered the phone. They don’t take cash for food $5 can of pop. The advertisement shows a breakfast buffet. However it was $60 USD for a buffet that consisted of toast, bacon, scrambled eggs and corn flakes. The rooms are not sound proof. Plugs in the bathroom did not work. I would NOT recommend. Fair nicer places to stay on Miami for the same price point.

Comfortable.

Breakfast was a ripp off

When I reached the hotel, even though I booked for two queen beds, I was told I only booked a king and the hotel was sold out.

The airport shuttle was very convenient and got us to the airport in plenty of time.

Good

Very nice and convenient location

Comfy and great location for great food.

Cold room and smells horrible and three bugs were in the tub.

Shuttle service excellent

Quiet place near Target which had Starbucks. It was very conveniently located to the airport.

Noisy street

They didn’t have toothbrushes at the front desk. Staff was unfriendly.

The room was fair had to change rooms because the TV didn’t work in first room and in second room there was no local channels and you could not find any channels to use would not stay there again. Staff was not very friendly.

Staff was awesome

Clean, good location, will book again next trip.

After a whole day of traveling I was exhausted and when I arrived at the hotel, I had to wait about an hour past the check in time to get a room because they were still “cleaning” the room.

Staff helpful and courteous.

confortable

everything was good

It was good

I've stayed here a few times for work when I need a last minute hotel room. It serves that purpose and that's it. The last time I stayed the water did not work in 5 rooms that I tried. Come to find out that they were doing repairs. The front desk didn't share this bit of info until an hour into my musical rooms game. Buyer beware.

Nice

A lack of water in the shower. Correction a drip only. Same with hand wash basin. Advised front desk when I check out and simply feigned surprise. old hotel was refurbished. And certainly affordable price. But no water in shower. Better I choose elsewhere

Great area

- Reliable shuttle service. - Conveniently located near the airport. Negatives: - The hotel, except for the lobby, feels quite old and has an unpleasant odor. - Parking and breakfast are not complimentary. - Check-in took longer than expected, even with only three guests in line and two receptionists available

breakfast buffet awful, they wouldn't refill anything! Way too expensive and they added their own gratuity for doing NOTHING!!

Front desk staff seemed like they didn't want to be there. Not very friendly

Definitely not what was advertised or expected. Room was very dirty, shower was old, bathroom was dirty. Breakfast is ridiculously expensive, the snacks and beverages are way too expensive. No microwave, no fast food within walking distance. No furniture on the balcony

The property was in need of a make over

The hotel floors smelled and the water in the showers barely worked

They only had a NON AIRCONDITIONED ROOM FOR ME when I arrived LATER DUE TO AIRCRAFT DELAYS

Habitación limpia y olor agradable, servicio de primera y bastante cerca del aeropuerto. Lo recomiendo y el transporte excelente.

I don’t think we will be staying here again . Too many things to take care of

The sink drain was slow and there was hair everywhere in the bathroom. We only stayed because our flight was canceled and we needed to be close to the airport.

Room was nice, check in was seamless

There was no hot water to take a shower. After waiting 5 to 10 minutes for a waiter.and no one came i left.

Don't remember the photos of the Hotel same as the Regency or from Sonesta next door. Shower water have no pressure for a massage. No tea bag. Room smells like a very old building. Don't remember the hotel disclose the destination fees of $20 upfront. TV has no cable and regular channels. Don't wanted your money. Pay a more for a lot better hotel. The only hotel I am doing a review after traveling for decades with little problems with other hotel I stayed at .

Very clean! The dinner from the downstairs restaurant was incredible! Quiet and spacious!

Loved the fact that they offered an airport shuttle

Great!

I have stayed at the Regency Miami many times because the staff are always friendly and accommodating, the rooms are comfortable, and the rate is reasonable.

The shuttle was easy to get

The room was very clean and the check-in employees was very helpful.

Beautiful place weird breakfast

Very nice facility

Staff friendly and courteous

Staff was nice. Room was fine. (No microwave). Yes I would stay there again. Issue with room but they were able to help us. I liked the shuttle option to airport super convenient.

Very nice stay. Staff very accommodating.

Supposedly, Breakfast was offered 7am to 11am went downstairs to eat at 9:30am, eggs, bacon, potatoes trays completely empty, no creamer for "COLD" COFFEE, about 5 pieces of pastry left, looks like a hungry crowd ran through the area, I was told trays will not be replenish. Very indifferent staff. Front desk was no better. I had a question about my room and one of the "managers" (as he identified himself) was so rude I was muted. Check in line took me 45 mins (there were so many people that the line was out the front door) with only one staff person checking guests in. After 40 mins another staff came to help with a "be thankful Im here" attitude. WON'T RECOMMEND THIS PLACE TO ANYONE!

Microwave were not provided in the rooms.

Average hotel.

I was really disappointed with my stay at this hotel in Miami. The pictures online were very misleading — the property looks run down and in need of serious maintenance. The hallways and rooms felt outdated, the paint was chipped, and some of the furniture was worn out. I expected something much cleaner and more comfortable. Unfortunately, it didn’t feel welcoming, and I wouldn’t stay here again or recommend it until the hotel makes major improvements.

First impression of hotel friendly, bright, nice clear layout and signage.

It does not have a microwave for guest use in room

Room was moist

Near to airport . Free shuttle

Airport shuttle was a bit delayed upon departure. Fantastic bed. Rooms was clean

Yes

Clean room, friendly staff

No facial tissue in room event I requested it but no supply.

the shuttle drivers service is bad but inside staff are good

it was easy to fin the shuttle

Great stay. Very clean and close to the airport. I will definitely be back.

Coming back from ship to hotel

The payment for the parking is high.

THE AIRPORT SHUTTLE WAS EASY TO FIND, BUT THE PLACE WAS DIRTY, AND THE ROOMS SMELLED,

👍

Rooms were bad

Close to Miami Airport. I do recommend this hotel to your stay.

Very convenient and close to airport. 24 hour shuttle is a great amenity. The room though had a very noisy A/C which we figured would be okay but the noise became unbearable as the night went on. I should have requested for a room change but we left to go catch our flight at 5 am anyways.

Very vl