Sonesta Miami Airport

Great location for cruises & airport!!

My room at check-in was not clean. Location of the hotel is central to different neighborhoods. I would not stay here again though.

Room was clean and comfortable.

Room was neat and clean. Staff were very friendly.

Not many shopping or dining options close by

BEWARE OF THIS SCAM

it was clean

Old hotel that’s has a lick of paint. Staff very miserable (suppose it was late) room had black hairs in the sink. No food options (had to go to airport and have a subway)

Nice hotel, clean and convenient location

Love the location

Nice stay at a well taken care of hotel

Excellent location, very close to the airport, ideal for overnight stays. The room was clean, tidy and spacious.

Super clean facilities. All was so good except the swiming pool was unavailable.

Clean pretty room.

Perfect choice for solo travel and peaceful travel class and clean

Superb

It was very clean! Hotel staff was very friendly! The rooms are nice and spacious! We stayed in a king size single room. Loved it. Only stayed for 1 night to go on cruise next day but would definitely stay again. You do have to pay for parking though

Toilet kept clogging

Quick check in. Nice property. Well maintained. Very clean space. 24 hour shuttle is one of a kind and an excellent service. Only problem was the beds which were soft and lumpy so sleeping was an issue. Otherwise I recommend.

The shuttle was the most important service for us.

Restaurant too expensive

My stay was exceptional. Rooms very clean and maintained.

It was clean, welcoming, shuttles to the airport was convenient. great value for money. A special thank you to Justin for his outstanding service. He was welcoming, professional, and attentive. His positive attitude truly stood out! I’d suggest to provide information regarding shuttles coming from the airport to the hotel at the booking app.

Will stay again soon!

Overall beautiful rooms. Maintenance comes every morning to clean if you need it. Biggest let down is the pool still not being accessible after 2 years. The hotel next door has a nice pool that you're able to go to if you'd like. Food is edible. I wouldn't say horrible but also not worth the pretty penny you would probably pay

Will stay there again

Great hotel. Clean and close to airport

Clean resort, great customer service

I have stayed at Sonesta on two separate trips and both were very pleasant. Very clean and well maintained. Staff always courteous and helpful. Highly recommend.

Buena ubicación, limpieza y

Atención de excelencia y las facilidades muy limpias.

Front desk was friendly and helpful! I was checked in quickly and greeted with a complimentary drink voucher-what a welcomed surprise! Drinks and dinner was delicious and the bedding was superior. I would definitely stay again. Great location for cruise goers as it is a short distance from the airport and the ports.

Superb

We were on 3rd floor and 1 of 3 elevators wouldn't recognize button for 3rd floor. Annoying when you're trying to catch another elevator too but keeps going to that one. Numerous times I had to go up to 2 or 4 to come back to 2. Never told about the pool being out until October or so. The worst was the bathroom in our room. It had a constant sewage smell. And when we ran the shower, it was a lot worse. Imagine showering in sewage smelling water and expecting to feel clean.

it was a great hotel except i had to paid for parking it’s not including.

Just wished room 412 had a microwave

Quick stay overnight. Arrived in evening and staff was very friendly at check-in and checkout. Breakfast was good. Beds were okay but I was too tired to complain. Very clean rooms. Satisfied with stay.

The Staff was helpful.The hotel overall was clean. The pool was down but we were able to use the pool at the sister hotel which was also clean.

Pleasant

not many options for breakfast for vegeterian people other than that all good

Clean room, close to airport, and had shuttle to the cruise port.

Exceptional

Comfortable room and great location The parking price

My husband and I were very happy with our accommodations at Sonesta (room, staff, restaurant, bar, service on all levels). The desk clerks were very efficient, friendly, and asked several times if there was anything more they could help us with. We’ll definitely book here again when in MIA during our travels!

We had a problem with being picked up from airport. We arrived last 1030-11 pm . The staff was not very helpful whatsoever, but the manager in the morning was very understanding and helpful.

Loved the hotel!! But the pool was under renovation…and Hotels.com should’ve let us know prior. Great place to stay!!!

Great stay

Close to the airport Staff were abrupt and not happy to assist with an unmade bed. Even though this was requested in the original booking. They said they would come and do this but never came, even after I went back down to reception. My husband ended up sleeping on an unmade sofa. Not what you’d choose after an international flight. The hotel was also a bit run down eg pool was empty and taped off.

Very good

24 hrs shuttle 👍

The rooms were not prepared for 4 guests. No coffee mugs. Coffee machine broke. Elevator broke. Nothing on property. Staff smelled of pot.

The TV did not work so we asked for help. A person came and made it work while he was in the room. After dinner we turned on the TV but it didn’t work no matter what we did. It tired me to try to turn it on. The same happened this morning but I just turned it off.

Thank you.

The bar was not open when expected. Pool was closed. Staff was not as knowledgeable as expected and check in for all parties was not smooth.

Room 462 was clean, but there was an odor in the room of stale cigarette smell. Did ask the room attendant for spray, but was informed they had no spay. Wasn’t in the room that much for my 2 night stay, so just put up with it

Very good

Very good

Need to make sure on website that their is a breakfast cost

The breakfast was over price, $25 plus taxes. The rooms was good size and the beds slept great.

Finally after an hour...I just called an Uber.

Superb

Near tons of cool places

Nice and elegant hotel, the downside is that they charge $23 per night for parking and also want to charge $10 for each Amazon package they receive at reception for you.

The room is very clean and modern

Very good

Very good

3 minute walk from Kerato.

Totally awesome Hotel near Miami international airport, especially the free shuttle service, rooms were clean and no bugs anywhere, could have more snack choices!!!!

pool is closed . enough said. business center pc wont print/ nice food in the restaurant.

Excellent dinner at the restaurant. Ask for their best seller.

The breakfast was really amazing and filling. We have not been refunded our $50 caution deposit fee

Very good

Exceptional

I love the hotel design and confort. The lighing in the room was amazing. The staff at front desk the african american lady wa warm and inviting.

I love the hotel design and confort. The lighing in the room was amazing. The staff at front desk the african american lady wa warm and inviting.

I can't to much, because we got there very late from our trip to Europe. We landed at 10:30pm. I did not get back to hotel until midnight. I had to call the pick up like 3 times. I got off on exit 25, now me & my husband are 65 & 64. The guy in the front desk tells to walk to Exit 3. We did that after being up 24 hours and the time change. Finally, when the shuttle got there like around 11:30pm. His stops at Exit 22 to pick up other people. Was so piss off at that point. But, did not say anything we usually tip the driver, but I was so tire and exhausted by that time. I just want my bed. Unacceptable. But, the place is new and clean.

Very clean and friendly staff. Bummer pool isn't open but we were able to use the pool at the hotel next door.

Paid for a pool view room. Was unaware that the pool was closed (this was my fault for not looking on their website. I don't recall seeing anything about it at the time of booking on expedia), but it was a total bummer after booking for that reason. Our patio had furniture piled up on it so high that we had absolutely no view what so ever except of the mess, so we paid extra for nothing. The 24-hour shuttle was nice and convenient but it was extremely popular and packed. You do not make a reservation for the shuttle, it is first come first served- so be aware. We were the last ones able to cram onto the shuttle at 4am. The walls were PAPER THIN and I'm sure the patio door didn't help the situation. We were woken up at midnight by our neighbour screaming that it was her birthday and blasting music and making phone calls for over an hour straight. So loud that it sounded like she was in our room with us. It was awful considering we had to get up at 3am. I know this isn't the fault of the hotel, but no soundproofing what so ever. Check in was also quite slow and the line up went out the door for quite sometime.... the lobby was packed with people. The coffee machine was broken as well in the lobby. I probably would not stay here again because of these reasons. We unfortunately had to leave before breakfast opened so I did not get to try it.

Very loud family, hallow walls, other that great stay and hotel! Would recommend

Hotel refaccionado, pero cuartos pequeños, Parqueo lejano, esperaba más para un Hyatt el centro de Miami

Very good we will stay there again in the future. The service from the airport and to the ship was great.

Overall, the hotel was an ok option.

Room was spotless, everywhere was perfectly clean. AC set at a good level, refreshing but not too cold. Room size and layout ideal for my needs, good desk/chair for catching up on emails. Bed really comfortable, great mattress and pillows - firm but yielding. Bathroom was excellent, nicely accessorized, spotlessly clean. Shower pressure was best I have ever found! Easy check out. I didn't have time for breakfast at the hotel but it looked tempting! A great stay and will go back with pleasure! A+++

But I hope to see the same safe on my next stay

Very nice accommodations and the hotel restaurant was delicious!

No incluye desayuno.

While the staff were not bad, this is an area that can be improved.

We stayed one night before our cruise and one night after. Very impressive and clean rooms. We saw a pool through our window, but it was not filled and we're not sure why or even whether it was part of the hotel property. Loved having a thermostat instead of the typical noisy room unit found in many hotels. Breakfast buffet was decent, but pricey ($24/person when we stayed) - not sure if prepaying would have been less expensive, and I didn't see the option when we reserved. Internet access was decent, if not outstanding. Transportation to and from the airport was excellent, but we wonder why they don't offer transportation to and from the cruise ports. Would definitely say here again.

Staff helped put when needed a late check-in and other accomodations

Clean, functional room. Great place to feel relaxed after a flight

Super clean & cute. Very helpful staff. The airport shuttle was very convenient as well.

Rooms were clean, Staff was great, air conditioning was awesome only downfall was the pool was not open

Best hotel in Miami for cruisers!

Rooms were great, very clean and comfortable. My family and I were very happy with the place, we will definitely be staying there again.

.

Todo limpio, pero la limpieza se realiza todos los días.

The Airport Shuttle Never Picked Me Up At The Designation Location At Miami Airport. After Waiting An Hour and Half. I Paid For A Taxi.

Always a pleasure staying at Sonesta

Room was really nice for the price, alot better than i expected based on the price

Ok

There was no Bellman to assist with luggage. No valet parking as other sonesta resorts offers more care and amenities. My expectations were higher. I was disappointed to have to carry my luggage to the room myself and the cart didn’t fit. It was a struggle after a long tiring flight. It was the last thing I wanted to do.

For being on Expedia at the price I pay d for 2 rooms I would expect a better service than I could have got at a motel 6. Staff don’t speak English. Rooms aren’t adequately equipped for the occupants. Not enough towels cups. Ice maker broke. One elevator out of order. Coffee machine broke. Should have went to where they leave a light on for u. They didn’t

It seems like they have an ongoing pool maintenance that has been going on for a while as you can tell from the other reviews. So there’s still no pool. Everything else was perfect.

I stayed there for one night. The room was excellent, super clean and comfortable

Modern, spacious, quiet, clean room. Restaurant lounge on site. Excellent Arroz Chaufa and standard margarita at reasonable prices. On a busy road with other hotels.Free shuttle to and from Miami International Airport. Shuttle to Port of Miami at a low cost.

The hotel was beautiful and in a great location. They had a shuttle from the airport to the hotel and I was able to book a shuttle from the hotel to the port. The breakfast was good with a great variety of items to choose from. I would definitely stay again.

Pool not working and wasent informed by expedia or sonesta

I thought there would be a gym but there wasn’t or well I didn’t see it. Overall there were nice

We stayed here for one night before our cruise and had a great experience. The shuttle access to and from the airport was very easy and convenient. They also offer a shuttle to the cruise port for $17 per person, and it was on time and well organized. The room was clean, the restaurant food was very good, and the staff was friendly and helpful. Perfect option for a pre-cruise stay!

Clean room and friendly staff

Very clean

Good location.

Great service

Be prepared to pay an xtra $100 as deposit per person. Is ok for a night to stay. I waited almost two hours to get stutter. Breakfast just ok for $25

Wonderful hotel! Room was clean, bed was really comfortable, and the food at the restaurant was excellent. I would highly recommend this hotel and plan to stay here again.

My stay at the Sonesta was great. The pool is being renovated. But you can use the pool next door. The location is great for food and other activities. The hotel has a shuttle to and from the airport that goes back and forth regularly.

Very pleasant staff.

The hotel is conveniently located by Miami International Airport. For an extra $40+tax, we were able to check in early. The room was nice, but the shower was terrible. It doesn’t drain properly, so we had to stand in a good foot of our own dirty water while showering to try to get clean after a day at the beach. The front desk staff were surprisingly unfriendly—not even a smile from anyone—which was very surprising and disappointing. For its proximity to the airport, I’d recommend it on that alone. Just don’t expect a smile or friendly faces when you walk in the door.

The hotel was clean, but it wasn’t exactly what I expected when booking. I’d recommend calling ahead to confirm amenities and extra fees. The pool was out of service during our stay, the room wouldn’t stay cool, there was no microwave, and the water pressure was very low. Parking fees also vary depending on your stay, so be sure to ask about those ahead of time. Overall, not terrible, just a little disappointing compared to expectations.

Good location but very expensive in-house services like restaurant, bar, parking fee, etc. Windows must be cleaned and parking lot procedures better explained. Staff is very helpful.

The rooms are spacious very clean bed is comfy

Very Clean and Friendly Staff

This was a very modern & stylish hotel in a very good location by the airport. The room was very clean & comfortable with cool LED accent lighting. Staff was very helpful & accommodating. There is an open deli area where you can buy snacks/food & get coffee, but many of the machines weren't working. The choices were still pretty nice. No microwave in the room is a big negative, but there's a common use one in the deli area. I will definitely stay here next time if I'm not going out to Miami Beach!

Experience was great for the most part. We were disappointed that the pool was still not open.

Todo ok espectacular la estadía

dinner was great and service was exceptional

Nice hotel, very friendly and helpful staff, room was clean and airy

clean rooms, friendly staff

The room was clean and check in was very easy and the staff were friendly

At the front desk, you are often ignored while staff talk among themselves. No one acknowledges you unless you speak up or stand there waiting. At check-in, we were given no information about elevator locations, breakfast or restaurant details, or that the snack kiosk closes at night. The pool was still closed, even though I received an email saying it would be open after April 30. The pool also looks nothing like the photos online. The room doors are poorly sealed you can see into the hallway through the gaps, and noise carries easily. You hear doors slamming and full conversations as if people are inside your room. Check-out was just as frustrating. The parking gate had no attendant, and the machine was damaged. We couldn’t figure out how to exit and had to go back to the front desk, where we were told to press a “broken” call button a certain way to be let out. Apparently, it has been broken for months. This should have been explained at check-out. Never again.

Nice renovation

Great!!

Clean Room

Excellent room, very kind and friendly staff, and a delicious breakfast.

Satisfactory

Ac worked well but was a little noisy room was clean did not hear any noise from attached rooms or from hallways

Great room and location.

Yes

Not a real option for breakfast and dinner and had to ask someone to clean my room daily pool was not available had to go to the hotel next door

Okay hotel

The hotel was very clean and the staff so helpful.

It was good with no major issues

Everything was what I wanted

Comfortable stay

Hotel itself was nice just came with so many hidden fees..

Staff were very helpful. Loved that they have a shuttle running every 30 minutes to airport.

Just fsur

Ideal one night stopover at an airport hotel. Shuttle service complimentary and regular. Breakfast buffet good with plenty of choice.

I chose this hotel because we wanted to relax by the pool for the day after getting off the cruise ship that morning. The pool looked lovely in the pictures. When we arrived, we were told that the pool was closed for renovations. I wish we had been informed of this in advance as I would have changed my booking. The restaurants was also closed until dinner so we could not get a meal there until later afternoon. We ended up at the pool and restaurant at the hotel next door. This was not ideal as we were travelling with our 87 year old mother. Other than that, the hotel is very clean, and well-located.

Good stay, really easy check-in but parking was a little annoying (according to my sister)

Great hotel. The only negative I experienced was the AC. It was very loud. Once it turned off, I don't think it ever kicked back on and it got pretty warm in the room.

The hotel was nice and the room was clean. Beds were ok and the shower could’ve been cleaned a little better as there were several strands of hair throughout. The air conditioner worked just fine, as well as the tv. There was no issue with water pressure or the temp. I didn’t too much care for the paid parking.

Was in town for a conference and enjoyed my stay !

I loved the ease of transfer. The beds were extremely comfortable and clean. The restaurant Tailwinds had excellent service and food. Overall was a perfect overnight stay before a flight and will definitely book again for a similar reason

enjoyed my stay!

My flight was delayed, causing me to have to stay overnight and this hotel was quite close to the airport and seemed better than the other options. The free shuttle definitely was a great add-on. My room was very clean and check-in was a breeze…. Especially after spending 12 hours in the airport waiting for a new flight, which never came. I would definitely stay here again.

We got a free drink only for 1 of us 1 drink per room very very disgusting we are husband and wife I told my husband just to have the free drink I had water found from the last time we stayed things have changed for the worst !on a positive note the room was clean and air conditioning was good

10 mins from airport, 30 mins from cruise terminals. Spacious rooms, very quiet, with clean, comfortable beds and great shower pressure and A/C. Mini market on site. Bag storage. Business center. Conference rooms. Outstanding Cuban food across the street at Latin Cafe. Highly recommend!! Note: nightly parking is $23. Shuttle to port is $17.

Excellent

Pool was closed.

Friendly staff, great shuttle service and clean rooms

Clean property. Friendly staff. Wish they has free breakfast.

Our room was very nice. Had access to the outside. (Unfortunately the pool was closed but we knew before we arrived). Close to the airport and free shuttle was convenient.

Breakfast was nice with a good selection. Room was clean. Airconditioning was great. Only downside was the pool was closed for repair. You were able to go next door to use the pool at an associated hotel. We did not however take the time to go.

Awesome, remodled property. Comfortable beds. Cold AC. Everything was nice,new and modern. Mounted TVs, backlit leather headboards. Only negative, although breakfast was decent..... Definitely not worth $24. We'd book again.

The best hotel

Clean room, convenient to the cruise port.

Overnight pre cruise stay. Excellent location, hotel in great condition. Large room and all amenities we needed. Would recommend and would definitely stay again

Rooms are nice.. conveniently located to nearby eateries ,stores and casino!

Ok

Air was great

The hotel was good overall. We only stayed one night on a two queen bed room. We used the shuttle service from the airport, which was really easy because you can track the shuttle through the hotels official website. The air con at the hotel worked well and the beds were comfy, don't expect great views out of the window given it is an airport hotel, but there were no blazing lights and the curtains were decent. Breakfast was a buffet and had a good selection of food, servers were attentive, but the coffee could be warmer. We did find that the toilet in room was dirty upon arrival, although all the toilets in the lobby were kept clean. Our TV also did not work, but this didn't matter as we only stayed one night and didn't really need it. Would I recommend? Yes, because of the breakfast, comfy beds and convenient location.

Beautiful property and so convenient to the airport. Great shuttle!

Great!

Wonderful property

Nice

Room not clean. No water pressure in the shower and the water quality is the worst, you can’t get the soap clean from your body.

The pool was not available. Not much options for breakfast. However the staff is extremely helpful and they do have shuttles for the cruise that leave from the hotel.

It’s nice location, clean hotel

Early check in was available. Fast check in process. Clean and beautiful rooms and sitting area outside.

This hotel was great, and to top it all off, the customer service was top-tier!

Convienient airport shuttlr and port shuttle.

Clean room, nice staff, easy to get to

Property is close to the airport and they have shuttle every 20 minutes.

Yes

There was an issue

The room was clean, and the bed was awesome for a good night sleep after traveling for hours. The bathroom was spacious and superb.

Great hotel. They had a shuttle to go to airport every 20 minutes. The only downside the pool was not open and we had planned on using it. Very friendly and helpful staff.

Very comfortable and clean

Excellent shuttle service every 20 minutes to and from the airport!

The hotel was fantastic... Except that the pool was not open, which was the primary reason that we picked that location. Rooms were clean, and the front desk staff was so helpful and pleasant.

Great Hotel to stay at in the area. Convenient location to MIA and Gables as well as the Nu Stadium.

Only 2 cabanas were available and in decent shape… all the other chairs and tables were broken

The hotel was clean & the air conditioning definitely worked (too cold) 😆

Nice room. Comfortable mattress. In room keurig. Perfect.

Very helpful and professional staff. Great shuttle service to the airport. Excellent hotel!

Was only overnight but the room was not stocked and the linen was dirty

Excelent !!! Super clean, bedding smelled clean and fresh ! Everything was very clean and nice . Staffing … kudos to everyone !!! Now these day is rare to find people with customer service skills . . Super close to the airport and walking distance to restaurants and bars . I’m a very happy momma ! Great job Sonesta !!!

Staff not particularly friendly but overall hotel clean and comfortable

Beds were worn and smelled of men’s cologne. I was only there for one night and really just needed a good nights sleep in a comfortable bed on my long layover. It was not as comfortable as I had hoped.

Clean property but just okay on the outside. Very convenient location though.

This was an excellent stay. I was traveling on business and I stay in Miami frequently, so I hope to stay here again. It's conveniently located and the rooms were spacious with very nice amenities.

We were not notify that the pool was closed due to construction. The draw was we had a tool in the pool deck

I also felt that the first floor was not very secure, since all rooms share access to the same balcony. There were guests outside the balcony door at all hours of the night, which added to the discomfort. Overall, I would only consider staying here as a last resort, especially since the price does not match the quality of the experience.

The property seemed newly renovated, the room & bathroom were really clean, the bed was comfortable. Most of the staff were very friendly & accommodating, the bartender was really nice. We arrived early & the person checking us in gave us options for checking in early that were extra money even if the room was ready. She didn’t give us options for our luggage, we had to ask or any options for enjoying the hotel until our room was ready. We didn’t realize that the pool was out of service for repair & drained. Lounge chairs still would’ve been nice to relax in.

Courteous staff, relatively clean room, very convenient airport shuttle, all necessary amenities were present

Great hotel for the price, location and cleanliness

Closed

Always have a good stay here, rooms are very chic. Unfortunately, the wifi was out for

Clean conveniently located

The room and hotel was spotless and staff were extremely friendly

Clean room.

Location was good, room was a good size, and it was worth the price.

Room was great and so was the staff

Everything was perfect

Room was clean, staff friendly, overall it was an amazing stay. I would recommend 10/10.

Room was immaculate and large. Need was comfortable. Surprisingly little noise from airport considering the proximity.

Everything was very clean and staff was very accommodating

Clean room and nice staff

Clean room.

Pillow we too stiff and stuffed, bathroom light was blinding in middke of night!

Front desk personnel was rude and unsupportive. The lady rolled her eyes when my friend and I asked for a receipt for a purchase. We had a $15 beverage credit that the staff didn't let us know about and when we asked to apply it, they seem very lost.

The room was good, clean. Bathroom was clean. Elevators were gross and the restaurant menu was not good and the buffet was horrible. Dry fish, overcooked food.

Very clean and I like that there was an airport shuttle. It made getting to the airport easy. I’d recommend either a bedside rug or disposable slipper for the rooms as the flooring gets very cold. Overall great place to stay.

Newly renovated with everything you need. Loved it. The bar staff made excellent drinks and they were very friendly. A lovely lady took care of holding our luggage in a private room was very much appreciated.

Nice restaurant, beautiful decor

Excellent Stay

Overall a great stay at the Sonesta Miami Airport.

The stay was great

The room was clean, it was spacious, the bed was comfortable, no complaints for our stay!

Everything was fine , but elevator No 2 stop working in the morning , just when we were on our way to the cruise , we were trapped in there for 13 minutes with two other persons .

Cleaning facilities the staff are very kind

Courteous staff and spotless room. Very friendly and smiling, willing to help, regadless what.

Yes the room was spotless. The front desk staff was helpful and always had a smile.

Hands-down the worst shuttle experience of our lives. We had three hotel shuttles wave at us and drive right on by, despite repeated calls to the front desk and waiting for over an hour in Miami's worst cold snap in the past 50 years. It was miserable. The 4th shuttle tried to drive past (same driver as the first pass) and my wife had had enough--she literally jumped out in front of the shuttle and forced him to stop. When we got on board, the entire shuttle was empty--he was making rounds listening to music and not picking anyone up at all! Unbelievable. While we were loading up, the shuttle completely filled with other people we'd seen outside--he'd been bypassing other guests for the last hour too. On to some good things: The front desk manager, Autrice, is priceless. She apologized about the shuttle driver and assured us she'd handle the problem. She gave us some complimentary drink passes for the bar--which she correctly noted we needed by that point. She also upgraded our room. The room was spacious and clean, and the bed comfortable, with plenty of pillows. Water pressure wasn't too good, but the water was hot and never ran out. There was also a good amount of counter space in the bathroom. Automated light shut off quickly tho. Room was noisy with a large gap under the door that allowed hall light to flow in along with sound.

It was pleasant. Very clean and nice staff.

This is a good hotel for one night. Very close to hotel. Very safe and secure. It was clean, but the noise from the air conditioning was very loud all night. Nothing fancy, but convenient and has a shuttle service.

Pretty good

Everything was great

The rooms were very nice and the restaurant is amazing

The room was exceptionally clean and comfortable. Then staff was very helpful and answered any questions we had during our stay.

The staff were very helpful.

Clean room professional staff great shuttle service to and from the airport

Shuttle drivers were excellent.

Clean room,nice staff,good location 👍

When we checked in, we weren’t given any information about the property, available alternatives, or even clear directions on how to get to our room. When we asked questions at the front desk, the staff member repeatedly said, “I don’t know,” without offering to find out or get help. It made the arrival experience confusing and unwelcoming, which was frustrating after traveling.

room was good - staff was not

The room was clean. The hotel was close to the airport and convenient to stores.

Great price , near airport , spacious room and include transport to airport. Even had a ride to the cruise terminal for $17

The room was immaculate, with many lighting options.

The hotel and the room was very clean and well maintained. The staff was polite and friendly. The only negative thing was the pillows are very uncomfortable. Unfortunately the pool was closed at the time due to renovations. Overall, it's a great hotel. Very close to the airport and it offered shuttle to the airport and the ports which is very convenient.

Great

Clean room staff friendly

Very convenient and confortable.

Nice hotel with modern decor. Appreciated airport shuttle however instructions for where to pick up shuttle on hotels auto message gave wrong info. Message stated pickup was on airport level 2. Because of this mixup it took an hour for me to finally get picked up and to hotel.

Clean rooms. Helpful staff. Quite a few restaurants within walking distance. Free airport shuttle.

Updated room, very clean and comfortable. Shuttle was very convenient and on time.

The room was clean. Staff was very friendly.

The room was clean, ambiance felt nice and everything was comfortable

They gave me keys to a hotel room that was all ready occupied by a family I walked in on them

Room was clean, staff welcoming and restaurant surprisingly good:)

HORRENDOUS. honestly so disappointing. we show up and check in takes 30 mins - inorder for the woman to HANDWRITE our individual breakfast vouchers 2x6 days. Just for them to then charge me at the end of week a breakfast charge every day we stayed. How do you both give me a voucher for the upgrade i paid for and then charge me again at the end of the week. Also the pool although it was running perfectly fine was closed (for who knows how long) but when its an airport hotel whos only perk is rooftop pool you might want to include that its closed. House Service was terrible. im fine with service only every three days. But when you’re there for 4-5 days and still no one had come. terrible. we ran out of everything toilet paper towels etc. We call to replace them. nothing comes. we go down to front desk to ask again finally then something shows up 4 hours later. We had to specifically ask for someone to come clean the room only to have none of garbage removed or the used cups provided in the room just still left behind dirty and unusable. The only good present and helpful staff was the service at the breakfast buffet. 3 employees out of the entire hotel. Now i get handle be charged extra. DONT WASTE YOUR TIME HERE.

Very clean hotel and room, airport shuttle service was great! Walking distance from a couple of restaurants. Would definitely stay again!

Yes

Convenient to airport, quick shuttle and friendly service.

The room was impressively large and thoughtfully designed. Having two beds made it especially comfortable, and the long console easily held two suitcases on top, which was incredibly convenient. There was also a cabinet with a refrigerator and a generously sized closet. The layout was excellent, and the room truly felt open, airy, and spacious throughout.

Especially the airport shuttle service!

Excellent experience. Restaurant was outstanding.

Amazing

Staff was so nice! Room was very clean.

Need dining room open for lunch. They only served breakfast and dinner when we were there. But other than that stay was very good.

Terrific staff; large rooms; excellent restaurant.

I lost my robe & sleeping gear but the cleaning people took them

Clean

Great location, clean, everyone was super nice. Check in was a bit slow but we survived haha

Clean Room. Shuttle service was worst we ever had. Waited over 1 1/2 hours at the airport, called the hotel 5 times, told them what door for pickup. Only two shuttles went by during that time and they didn’t even slow down when we hailed them. Booked pool side room and pool wasn’t open (under construction). Restaurant wasn’t open for lunch as advertised.

Clean room & comfortable bed!

Yes

Room was spacious and clean. Bed comfortable.

Clean room. Early check in granted with much thanks. Frontbdesk staff courteous and helpful. Bar staff great

Excellent hotel with reliable punctual shuttle. Lovely decor and very close to airport.

Great hotel for our pre night cruise stay after a long flight from UK just a 15 minute Uber drive from the airport, very clean and large air conditioned rooms, food and bar service was excellent with very friendly staff will definitely book this hotel again

My bed sheets not clean. My bathroom shower not clean HAIR in drain . Not a good experience .

The Hotel would no accommodate us because we booked through a third party. That’s ridiculous! The pool was not available we were able to use next doors pool not convenient we should have been told before booking. I needed a wheelchair when I checked out they made us go get it they wouldn’t bring it to the room. Very poor hotel definitely will not recommend anyone to stay there. Bad Service

Free shuttle to and from the airport (Miami international) and within walking distance to a few restaurants if you don’t want to eat at the hotel restaurant. Reception staff friendly and restaurant staff really helpful - made us coffee when the machine in the little shop had broke.

On negative is it isn’t the best location when it comes to near by restaurants and the service desk came across a little rude. Otherwise great stay!

Best pillows in a hotel I’ve ever slept on

Check in was decent although at peak check in there should be more than one staff member checking people in. Staff was very kind and professional. The only overall problem i had with our stay was that our tv didn’t work which may not have been a big deal except the NFL Playoffs were an i was unable to watch the games.

The rooms that “face the pool” actually face a cement wall. The lobby and entry are SO depressing. The noise from the airport is deafening. It was rated 9.2 and it should have been 7.0. SO overpriced for such a crappy hotel!

Clean room, easy check in, airport shuttle

Fast professional friendly check in, clean modern room, I was extremely pleased until I went to the restaurant….the sign said please wait to be seated so I waited and waited the staff at the bar saw me, one actually walked past me. I finally gave up and walked in and sat down, I asked for a menu and was served quickly then. No one asked me at any point if my meal was okay, if I needed anything else, no one acknowledged me again until I asked for my bill. The front desk staff was amazing but the restaurant was extremely disappointing

The room came with a $15 beverage credit. I asked about this and was told it couldn’t be used for water. The guy behind reception looked round in his drawer and found a piece of card that entitled us to ‘one beer, or glass of wine’ so no non-alchohol beverages. We got a beer, it wasn’t big, maybe a half pint. So basically don’t excited about the beverage credit.

Friendly staff and the room was really nice

Clean and bright. Close to stores like target and Walgreens. 15 min walk. Also close to eateries. Shuttle from airport and for small fee, to port. Recommended.

thie place charges $300 a night, but still want to charge us parking fee. In my opinion, parking should be included in the room rate. Also, if you're charging $300 a night, there should be daily room cleaning. The staff was rude as well.

Clean room, comfy bed and cozy room! Didn’t interact much with staff. Airport shuttle was prompt and it’s very close to the airport. Can hear doors slamming and voices in hallway but that’s the only complaint!

I never heard some one telling his costomer "there is nothing I can do about it" when I asked to extend my stay . I had to book through Expedia to stay there. It seemed to me they are treating Expedia booking as a second hand and low quality customer.. Shame..Shame on Sonesta and it is management. By the way when I asked to speak the front desk manger I was told not here and they don't what time will be here..

I didn't find the staff friendly. They always seemed inconvenienced when I asked a question.

The pool was closed during our stay.

The hotel has shuttle service from the airport, which worked well. The shuttle to the cruise port was disorganized, and we were fortunate to get on. The staff member who checked us in failed to add our names to the shuttle reservation. That added unnecessary stress on cruise day. Our family members had breakfast on cruise day and said that the food was good.

The restaurant only have buffet avaiable.

Only criticism air conditioner a little loud even on lowest setting

Clean

Would recommend to friends for a great stay experience

Great hotel , clean friendly staff , thin walls .

They were very accommodating. Allowed me to check out late with a small fee

Fresh and Good

Just perfect all around.

Everything was well kept. Variety of food choices

Nice airport hotel

We were only at the hotel for one evening because we had an early flight the next morning. The proximity to the Miami airport and the free shuttle service were perfect.

Do not stay there in the winter months! We were there on new year Eve. This hotel has no heat. When we arrived in our room the AC was set on full blast. The room had no extra blanket. We slept in freezing cold all night, had to wrap a scarf around my head just to be able to fall asleep. Thought that we would stay one night to get comfortable before jumping on another flight the next day, turned out we ended up getting us even more uncomfortable.

Clean room, nice hotel

Great hotel, great restaurant only holy crap. Turn the air conditioning down in the hallways. It’s freezing.!!!!

In addition, we were charged for parking, which was not clearly disclosed in advance. We were also told that breakfast was included, only to find out that a voucher was required to receive it. This was never explained at check-in and caused unnecessary confusion and inconvenience. Overall, this experience did not meet expectations, and due to the lack of transparency and poor communication, I would not stay at this hotel again nor recommend it to others.

Very helpful staff

There was only one agent at check in peak time long slow line No food service available other than an expensive buffet that no one was choosing. This is an embarrassment to the sonesta franchise and Expedia.

Room was clean, shuttle was fast

Hotel staff felt cold and not happy , but the night bar girls are very friendly and happy

Clean, spacious, comfortable bed, excellent location and excellent staff! Highly recommend.

Staff was nice, room was clean, and restaurant was okay.

Room was great!

Room had a loud noise going off all night. Call the front they said it was ice machine. We was not that close to the machine for that loud noise all night.

Hotels.com advertised complimentary free breakfast and I had to paid breakfast for me & whole family.. hotel charges $24 for breakfast per person.

Great staff and lovely room

Expedia booking offered a free glass of wine or beer upon arrival. The room was very clean and had all of the necessities. The writing pad with encouragement to journal was a nice touch. Shuttle service was behind upon pickup at the airport. It took 35-40 minutes. The staff was just ok. Not very warm and welcoming or even upon exit.

The room was clean

Clean room, comfortable beds, fast check in and out

Great, above expected standards

The room was excellent, as was the walk in shower. My inly complaint was the people on our floor who partied and made noise until after midnight. So our sleep was interrupted and not very good. Wouldn't have been a big deal except we had to be at the airport at 4 am.

Great stay, recently renovated, clean room, with free shuttle from the airport.

Everything was perfect

Comfortable and very attentive staff!

Toaster not working No hot water for shower

Modern design, very clean, very good breakfast with cheese and ham, fruits and more. Very nice staff people , everyone we talked to.

Yes the shuttle was easy

The room was very clean, spacious and

Was okay. Didn’t eat there.

I said 3 nights 12-12-25 thru 12-15-25. We did not have any TV service in our room. They said the internet was out which affected the tv. We also left the room for the day and requested our room to be cleaned and serviced. We returned back to the room later that evening only to see that no one came to clean the room or provide us with clean towels. My wife and I were totally disappointed with this hotel. We will never stay at any Sonesta Hotel again.

Unfortunately, my experience was negatively impacted by a serious breach of privacy. On the second day, I was informed that my door lock would be changed. I explicitly refused consent, as I would be away all day with valuable belongings and confidential documents in my room. I clearly stated that any work could only be done if I was present. Despite this, the hotel entered my room and changed the lock without permission while I was absent. No one contacted me, approached me in the lobby, or informed me afterward. When I raised the issue with a supervisor and later with the manager, Karoline Montoya, both acknowledged the mistake and promised to follow up by email. No follow-up ever happened. This experience made me feel unsafe. If a hotel staff enters your room after you clearly deny consent, your privacy and security cannot be guaranteed. For any travelers in particular, this is unacceptable!

We had a flight to Brazil for tourism the next day, and it was great to stay at the hotel the night before the flight. Comfortable bed, wonderful air conditioning, helpful staff.

Want go back

My go-to hotel for Miami airport area! The front desk staff are all amazing and very helpful, and room was very clean with comfortable bed. Will definitely return.

Easy check-in, helpful staff.

Close to airport. Free shuttle. Good for a night

Clean and big

Nice, clean room, but bed mattress sagged and felt lumpy.

Excellent service and the shuttle is available each 20 minutes from airport to hotel.

Tv was out from the time we arrived

Very chaotic when checking in as every staff member was helping a large group, all the other customers had to wait for the group to finish. They could have designated staff with groups.

The only problem we had was the over 1 hr wait for shuttle from airport to hotel especially with a baby. And the distance from gate to the shuttle was a bit far

Very clean and modern

No tv working in the rooms, no hot water and the pool was closed

Everything 10/10

Lots of hair left around ok the floor

Only thing that found I did not like the window did not open to get some fresh air room 215

Can see it .

Love my stay!! EVERYTHING was to my liking.

Average

Bed very comfortable and roomy for two people. Bathroom and facilities were excellent for a one night stay. Little details thought of with lighting, mobile phone charging and the alarm clock. Airport shuttle was easy to catch and track. WiFi required us to call the desk to ask for the password, which was easy to do. Would recommend when transiting through MIA.

X

Nice room for the price. Staff is friendly and courteous.

Clean room. Love the 24/7 shuttle to and from the airport. And we slept great! Room feels spacious!

Did not have Whatsapp for 2-3 Hours upon checking in. I did book breakfast included, which was not provided. Room did not have a Smart TV, even a two star hotel provides that. House keeping was once in 3 days. Unheard of. I intend to file a charge back for a full or partial Refund on the Hotel part of my Trup. No issue with the Airline. TOTALLY DISAPPOINTED

Great stay at Sonesta. Location is nice and close to the airport, front desk staff was amazing with great service, and the room has a very nice decor and is clean, with a very comfortable bed. This will stay my go-to airport hotel in Miami!

Great

Great service and communication

The bathroom smelled like a sewer

The room was clean and comfortable the biggest problem was the noise. You could hear every conversation happening in the hall and every slamming door

We were very disappointed to find out the pool was out of service and has Ben for a long time. One of the main reasons we booked was to have use of the pool. Other than it was great.

Room was clean, great staff. Very helpful with my flight being delayed and luggage being an hour

Staff was

A very polite and smooth person at the counter, and we were allowed to get into the room earlier.

Clean room, friendly restaurant staff

Room was way too cold; shuttle was easy and on time. One dirt pillow case was distressing.

Airport shuttle was reliable and good and fast. I had problems getting into the room. They reloaded the key and i still couldn't get in. This was really frustrating as I had a long day and personal grievances. On the 3rd time I finally got in. Otherwise it was a great room, clean hotel, etc

Room amenities and cleanliness Location

Waited too long for Airport Shuttle

very very good

It was clean and untimely very helpful and friendly

Clean room comfortable bed

Yes, and the rooms AC was great, but the overall experience was average

Great

Other than that, it looks as advertised. Friendly staff. Nice bar.

great location

It is a really nice hotel

Great room

My room was super spacious, clean and comfortable. I would definitely stay here again the next time I’m in Miami and need to be close to the airport. The only gripe I had was that check-in wasn’t until 4pm and I had just got off of a cruise so I was extremely tired. I eventually asked if I could check-in earlier and the lady at the front desk was nice enough to get me in before 4pm.

Yes

Staff was very courteous room was small but in good condition

Everything was wonderful in the room

Courteous staff.Spacious clean rooms

It was just ok. Breakfast was not great. Cold and unseasoned food.

Great place

Room very clean and well appointed.

We had noisy neighbors at 3am. The "free" breakfast was horrible.

Clean and nice. Pool broken and confused front desk ppl

The room was spotless all facilities were good

Check in was quick, room smelled very musty, restaurant on site doesn’t open until 6pm.

Clean, good breakfast, definetely I will comeback!

The room was clean and the staff were very friendly and helpful.

It was great!

EST airport hotel I’ve ever seen.

Restaurant food good.

Room was very clean and staff were accommodating with our early arrival.

Everything was great. Will be completely no back again.

This is my go-to hotel when visiting Miami. Great location near Miami international airport. Hotel is well kept and has good sized rooms and amenities. Ample parking is present though it is not free. Staff is excellent. There is a nice bar and restaurant near the lobby.

Staff was great! Clean rooms and wonderful shuttle services for airport and cruise.

The staff is always so nice here! The rooms are clean and aesthetically pleasing. They have a nice restaurant on the first floor which is very accommodating if you don’t wanna leave the hotel.

Yes

Really good

Good one

Everything was impeccable. The bes Airport hotel I’ve stayed.

excellent

location to the port of Miami, shuttle from airport

AirPort shuttle was there as promised and the staff made sure I knew what to look out for. The restaurant staff were very friendly and helpful. Room was very clean. Would like to see more tea choices in the room as I drink tea, not coffee. Overall highly recommend staying here.

Restaurant food overrated and overexpensive for what it offered. Breakfast bufe worth the $24 good quality.

Clean rooms

everything was great! will be coming back!

Excellent service

Recently renovated 3 star hotel. Very close to Miami International airport. My room was lovely and modern with USB-C charging ports. The airport shuttle runs every 20 minutes. I have no problem with this hotel. It was a decent stay.

Location to airport, room size, late check in

For convenience, ease of accessibility, and use of services with a peaceful night rest, Sonesta is your hotel! I will definitely be back with my family! ⭐️⭐️⭐️⭐️⭐️

Excellent check-in - airport shuttle great - deluxe king room is very clean and relaxing.

Good points: the place is quite clean. Shuttle was helpful, although it took a bit to get one to stop for us. Staff was friendly enough, even if perhaps not well organized. Bad points: There was a long delay at check-in. Apparently they were quite full and it was already 9pm. We reserved a King bed and they gave us a 2-bed room. We were exhausted so chose not to go back down and request a new room. While the beds were comfortable, the pillows were incredibly hard. Impossible to sleep on, actually. We managed to get a good sleep, after all. All things considered: if you want a clean, inexpensive hotel near the airport, this may work for you. For us, we won’t return.

The room and property were very clean.

Loved the airport shuttle and less than 20 min from the port of Miami for cruises.

Clean, great staff, great amenities

Room was excellent

yes

Everything was good!

Very clean, friendly staff and overall a great experience. Will stay there again when visiting Miami!

.

Room spotless. Staff were wonderful, easy to talk to and allowed me to store my bags after checkout so I was able to roam Miami until my flight was due. Great Hotel!

No upgrade offered, $15 credit stated as VIP not honored. Cocktail was only for basic drinks and thou bar list provided by hotel where less than $15 - would not honor voucher. We would have to pay full price. We gave them their voucher back. Truly don’t understand the logic but it’s their policy. Not sure who’s right or wrong Sonesta or Expedia. Just leaves a bad taste…

Spotless room and super comfy beds. Breakfast was not included which was a surprise since it is at all the other Sonesta locations I have stayed at in the past.

Ok

Yes

The room was great. The staff was mostly nice. The shuttle was wonderful. Breakfast was tasty.

Everything was great and early check in was under 100$ which is great considering we checked in at 7am when check in is 4pm.

The room was clean, no issues with the service in general. However, one minor issue is that you are charged for each package that is delivered at the hotel. Just to keep that in mind.

Our Sonesta stay was a much nicer experience than we’d expected for an airport hotel. The room was clean, spacious and well-designed. The room and bathroom were clean. The shuttle service was reliable. The staff were friendly and welcoming. We didn’t have breakfast. I would recommend this hotel.

Easy airport shuttle

Very nice

Thanks

Clean room. Staff polite and professional.

Rooms where very clean but just was a bit sad that YouTube wasn’t available on the TV.

Airport shuttle area was hectic but we had a short wait. Check in was quick a service at the bar was great. Nice clean room.

Amazing hotel !!!

Again, I could not cancel this reservation due to cancellation policy being non refundable. We had stayed here a few days ago and they did not offer an upgrade (the place is empty) and we received a coupon for one glass of house wine, or one beer or well drink. The drink menu pricing which I reviewed indicated these options were no where near the $15 added value as advertised in the benefits of booking this hotel. I did ask the bartender if my “$15.00 benefit” could be applied to a $12.00 glass of name brand wine and they said “no”. As a platinum Expedia member this was not VIP value and was indeed deceptive advertising. I would recommend Expedia VIP members to book across the street.

Room including bathrooms was very clean. Bed was super comfortable. Free airport shuttle every 20 minutes. Short ride to the hotel from the airport. Starbucks and target within 15 min walking distance. Hotel has restaurant and bar. Excellent food and drinks at restaurant across the street from hotel. Hotel breakfast buffet was pricey. Low cost breakfast across the street. Low cost transport to cruise ship terminal 2x per day. At 9 and 11. Hotel modern and renovated. Car parking is extra. I would definitely stay here again. Perfect for going out on cruise the next day or for visit friends and family.

Clean facilities, comfortable bed

Comfortable hotel for the price. The package collection fees were unnecessary. Ar least one complementary bottled water should be provided in hotel room. Safe walking distance to IHOP and Target store.

Enjoyable stay.

Facility has been renovated, excellent service at check in/put, very good onsite restaurant ( full menu, great food and service). Will be coming back here for sure

Room was clean upon arrival. Just like the picture.

Property very convenient to airport. No acknowledgment of platinum status. No upgrade discussed and one drink ticket given for only one glass of wine, beer or well drink. $6.00 value max. False advertising

Great place if you are travelling for work. Lovely work space and quiet. Excellent restaurant for drinks and food. Excellent service.

Only issue was that I had a rough night sleeping due to the height of the pillow. Wife and I basically slept on a folded towel because of neck pain from the pillows. (We're in our early 30s. lol)

Property is

Great place room looked very clean and modern would stay here again

Great. Clean room comfy bed helpful staff. Just what I needed after a long family of travel.

The property was very clean, I had an issue with the NOISE!!!!, There was very loud noise in the hallways all night. I do not understand why management never corrected this problem.

Hotel does not offer daily house keeping, they clean the room every 3 days !! Bar/restaurant staff was amazing. Lorena and Jorge went out of their way. The chef Junior even took the tome to come to our table.

Clean

Clean room, friendly staff, free airport shuttle.

Buen hotel. Tener en cuenta no incluye desayuno, no hay room service. El minibar ni funcionaba, pedimos sorporte y nunca vinieron a revisarlo y se nos malograron nuestras cosas. No sé si regrese pero considero que es buena opción por ubicación cercana al aeropuerto

Very clean, large room, easy check in-out. Would use this hotel for traveling.

Check-in was a great experience. Able to store our bags until an early 2pm check in time

The staff member that checked us in was bery quick, helpful and pleasant. She had a great sense of humor and made us feel welcome. The room is clean, has a great Miami vibe and is comfortable. Best hotel pillows I've had in a very long time!

Over all clean and good hotel so far

Shuttle passed us by twice, so it took an hour and a phone call. All else is great!

only suggestion, new mattresses. Comfortable but a bit worn.

Room was was clean

The room was very clean and staff was very friendly the location was very convenient to airport and othe facilities like shopping and dining.

Appreciate the airport shuttle and kind service at check-in. The lounge was welcoming and nearby restaurants provided a real taste of local fare.

Front desk agents always had an attitude, housekeeping, staff amazing the only thing they need to be bilingual hardly any of them could speak English overall an amazing stay very convenient for getting around in Miami and so close to the airport, but besides hearing every little movement in every other room around me, it was a great time

After eating at the hotel restaurant I was diagnosed with food poisoning

Clean room / airport shuttle /

EXCELLENT

Airport shuttles were super convenient!! And the hotel is super clean! Would stay here again

Good

Airport shuttle great service

I really enjoyed my stay! The staff were very friendly and welcoming. The hotel is neat, modern, and well-maintained. I also appreciated the free airport shuttle, very convenient. Highly recommend!

Hotel is renovated. Rooms are clean and so is the hotel property. Quite a few dining options that are walkable. Plenty of parking. The only downside was the pool was on the renovation.

Only stayed for 1 night before our cruise. Airport shuttle was convenient. The sink backed up when just washing hands, did not use shower. Would stay again for cruise

The staff was punctual for the most part

Clean room, within walk-in restaurant

Overall descent. Very efficient and courteous staff.

Hotel shuttle was easy to find and the receptionist Fransio was helpful and lovely

Yes

the room was clean and the staff was very nice and friendly.

Good

Awesome

Airport shuttle was great.

Very clean and goo staff

Airport shuttle was great and quick

I slected this hotel for the pool and airport shuttle, selected a poolside room as well for easy access to it for our stay. After speaking with person at check in that we would need to wait another 3 hours for our room to be ready I asked how to get to the pool. This is when they finally notified me that that the pool is CLOSED for maintenance. Nowhere during filter search on Expedia or when selecting the POOLSIDE room did it mention there is NO pool available. I would NOT have selected this location had the information been provided upfront.I have screenshots of hotel website advertising POOL including EXPEDIA site filters this location with a POOL. If the pool is not available it should not be marketed as having a pool. I am now fighting over refund as we booked another hotel also with airport shuttle and an actual availabe pool as advertised. Very poor experience all aroynd including spending an hour back and forth with hotel and Expedia when requested to cancel our stay.

Newly remodeled. Very clean. Comfy bed and nice bedding.

All good