SpringHill Suites by Marriott Miami Airport South Blue Lagoon Area

I’m in the middle on this because we had a few issues that were never resolved, the staff was helpful and responded to my issues but issues weren’t resolved either, very low water pressure on the 7th floor, toilet wouldn’t flush but about every 5th time, no pressure in the shower, went to the front desk and asked for help, they sent maintenance almost immediately, but he came in with a plunger and plunged the toilet, language differences between myself and the maintenance guy hindered our conversation, he acted like it was fixed and it wasn’t , still wouldn’t flush but about every 5th time, never looked at the shower, area around the hotel was okay but grass needed to be mowed, walking our dog around the perimeter of the property we came upon about 10 syringes, and some animal bones, this was about 3am walking our dog, granted it looks like staff had everything cleaned up by morning, but it’s still a little disturbing, we were checking out that day anyway so I just left it alone, too much trouble to get anything accomplished anyway

We had a good stay during our layover in Miami. The shuttle was able to pick us up to and from the hotel. The drivers were both of good character. The room was decent, needed attention at the bathroom door. Breakfast was great, having a good selection for continental breakfast. This hotel also has a nice pool, right depth on one end for younger children, and also appealing for adults. There are no restaurants near this location. They are at about 10 minutes away.

Westin style bedding Phenomenal staff Wow!!!

Every one of the staff members were truly wonderful to meet. We especially loved Rafael, our bartender. He was so friendly and had a wonderful conversation. We were sad to leave! The shuttle service to the airport was awesome as well.

N good

The staff & breakfast were good. The room itself was not. We first asked if we could have a room facing the lagoon. They told us there wasn't one available even though the hotel didn't seem sold out. They first assigned us to a room on 3rd floor. The room smelled like body odor & mildew. They then relocated us to a 1st floor room, which was the only option. The ac unit blew so loud when it automatically went on that it sounded like we were next to a construction site the whole night. The shower wasn't draining properly either so we had to limit our shower time so the water wouldn't overflow. We didn't complain about it & couldn't wait to get our stay over with.

Excellent location, near airport.maorport shuttle was great. Awesome room.

Jesse with the curly hair at the front desk was amazing. He helped my wife in time and need and we’re able to settle in comfortably for the night Beautiful Location clean room great breakfast. Thank you We will be back. Please let him keep the curly hair

Highly recommend. The staff were so helpful and friendly. We arrived early after a cruise and they held our our bags for us, set us up in the pool while our room was prepped. We were lucky a room was ready so we could get settled and rest before an early morning flight. Very clean property!

Great staff and clean room. Quiet stay

Muy callado exelente para descansar

Worst hotel ever.

We weren’t able to get an early check in but the staff was extremely helpful and held our luggage for us so we could take the shuttle to go shopping, eat, etc. while we waited for check-in time. The bartender was fantastic and made the best spicy margaritas. They had onsite laundry(1 washer & 2 dryers) which was convenient. The only inconvenience was the shuttle to the airport doesn’t start until 6:00 am and we had an early flight at 5:00 am so we had to take an Uber. Luckily this hotel isn’t far from the airport so it wasn’t an issue. 10/10 would stay again.

AC was not working in the room; they tried to fix it twice but failed in the middle of night which was very frustrating. Was not given new room.

Cracked floors, pool was dirty, breakfast so good

Very nice people

Nothing

stores are far

nice and clean room. excellent staff. very supportive and friendly

Staff was welcoming …! The whole property smelled amazing also A little more discreetness when handing over my door key and saying my room out loud That can be dangerous for females when there are men in the Lobby. Also second day no towels switching was offered

Clean room, great breakfast options and helpful staff.

Staff are very gently

Staff were friendly and helpful. Room otherwise as described. Onsite food was decent. Overall good experience. Shuttle service to airport was great.

Everything was very smooth

Good experience

The room was clean, breakfast was standard

The staff was incredibly kind, welcoming and helpful during our 1st stay in Miami. Thank you for making it great

Horrible experience…..

all over good

El hotel es cercano al aeropuerto . Muy útil si uno tiene que quedarse un día o pocos días en Miami. Nos fue de gran utilidad que tuvieran una suite para llegar con mi esposo y mis tres hijos. Es decir 5 personas. El desayuno muy completo y rico. La suite estaba grande y cómoda , al igual que el baño. La quinta cama era un sofá cama y si sugiero que lo limpien. Estaba muy sucio cuando mi hijo le puso las sábanas

We enjoyed our short stay after a long flight. The breakfast options were wonderful and we were well pleased. Didn't stay long enough for a full experience.

OK for the money, but not great.

The rooms are nice, comfortable and clean. The staff was polite. Everything is quite ok considering price and location. the main thing that pop up was the elevator. It kept breaking. There were 2 elevators and one was never on service and the other one was on and off. At the end i had to go up and down 6 floors, once with all my luggage which was hell.

Will stay here again. The pool was so nice.

Yes

The property was very well kept. Staff very friendly. The only problem is the refrigerator in room 705 wasn't working and smelled really bad. Overall it was an excellent experience.

The front desk was not helpful and rude.

Very satisfied Thank you

Great overall, only downside was that the patio area was off limits for improvements and 1 of the 2 elevators was out of service. Staff was super friendly and helpful!

It was not filthy but it was not cleaned good! The staff was the saving grace they were all good. Only one elevator worked. Breakfast was not hot. The shuttle took a long time to get to the airport.

The room was clean, and the shower had hot water. However, the air conditioning was inconsistent, turning on and off. Overall, it was adequate for a quick layover, but I wouldn’t want to stay there for an extended trip.

Uncomfortable beds.

The night check in lady and driver to the air port were rude and the AC was so loud it woke me up.

Our bathroom had mold in a shower corner. Breakfast was okay but needs more vegan or gluten free options and chicken or turkey sausage options. We were here an evening before our cruise. I don’t know if I would stay here for a longer visit. But we loved Juan and the other Front Desk young man.

Friendly staff, nice room!

Added a day, friendly staff, great location, breakfast was great. Rooms were clean but need updating (small bathroom)

Decent breakfast was good

The hinges on the doors are all rusted, there is very little lighting in the living area. The pillows are horrible no cushion. Only one Slow elevator working. HORRIBLE

Everyone has good customer service. Our room was clean and the breakfast was good.

nothing went well manager was not accommodating manager was quite rude and unsympathetic

Everything was great

The room was very clean and spacious. The food was fresh but needs more varieties.

La señorita de recepción que estaba el sábado por la noche estaba de muy mal humor, respondía mal a lo que se le preguntaba.

Room was 2 out of 10! Starting with lighting very dark and some lights didn’t work properly, shower glass door was very difficult to open! Bathroom door to toilet was very hard to get by! No safe in room! Couch was uncomfortable to sit on.

N/A

Elevators weren't working hotel was packed. We stay here when we take a cruise so our bags are extremely heavy so you have to know the elevators being out was a great inconvenience. Staff was great as always. Room our sink drained very slow. Was happy as i was in the past.

To a nearby mall with restaurants and then had to order an Uber to get back when they didn’t return to get us. I was NOT impressed with anything about this hotel.

Breakfast was good and the staff was helpful. The shuttle ride from the airport and to the boat were awesome. The shuttle was supposed to pick us up after the cruise and never showed even though we paid a deposit. There aren't any restaurants around and the bar was too crowded and we had kids with us.

Breakfast was good and the property staff was very nice

Excellent service from hotel staff.

Juan at front desk and the cook are great. Room , bed spacious comfortable. and food good the black spot only one elevator was working and colapsed with me and my 90 year old mother Friday night. No body fixed it.! Next morning Juan had to helped us with our bags were one wheel was damaged not his fault. Heavy suitcase are not design to go down stairs 4 floors. I have heart problems and my 90 year old mother had to go down stairs 4 levels to make it to the airport I spected à compensation or a note from the manager. Never happened. I selected a handicap Room this was # 412 for a strees less vacation. Obvious this room and the hotel was not prepare for this emergency .going down this building was a nightmare . Besides that the rest was perfect.

Great stsy

The hotel was relatively clean and well located, some of the furniture is getting outdated, staff was very friendly

Staff was amazing!!! Went beyond

Breakfast had limited options for a Marriot brand hotel and was very disappointing. Elevator was also slow......one had to wait a while to get it. Room was also average. However staff were generally courteous and helpful

Everything we could want. The room was clean, beds comfortable, and the room had a good layout. Breakfast was absolutely delicious every single day. Staff was incredibly kind and very friendly. Very happy and epuld definitely stay here again.

Demasiado excelente

Breakfast was good rooms wasn’t what I expected especially with how the lobby looked there were also ants in the bathroom and sink area of the room

we only booked 1 room for 4 people but the lady at check-in gives us 2 rooms (very generous)

Just the place for a restful night’s sleep before we headed home. The room was comfortable and clean, and quiet!

For starters, we had flown all night (in coach no less) from Santiago Chile. We arrived at your hotel at 6:30 in the morning on Tuesday (4/14). I wanted to stop by to see when we could check in as we were exhausted. We were greeted cordially by your employee Yorli, who without hesitation, just went ahead and checked us in and gave us a room. (Wow! I expected the usual "Check in is at 4:00"). Yorli also offered us breakfast and explained the free parking you offer members. We ate, got some muchly needed rest and then spent the rest of the day exploring South Beach and other sights in the beautiful Miami. Yorli was wonderful, but we must also compliment the rest of the crew, uniformly kind, respectful and considerate. Good job by the management team here. Five Stars. Great job Yorli and the Spring Hill Suites!

👍

Shuttle service from the airport was easy. Service ran on the hour and the driver was nice. Breakfast was the typical free hotel breakfast. Nothing fancy. The only issue I saw was the dirty looking couches in the front lobby. The looked worn. At first I thought the discoloration was mildew, but it was just worn leather( i guess). Those should be either replaced or updated. Counter staff was very friendly. We would stay there again.

Hallway kinda smell from the old carpet.

Property was ice but the bathroom was small!

Breakfast was excellent. Bar goof

No share

The front desk was very friendly and accommodating, with our early arrival. The shuttle driver took us to a shopping area and was also very pleasant. The airport shuttle ran from 6a to 9 p once we asked at the hotel. The add indicated 24 hour shuttle, so we had to uber to the airport for our 5:05 am flight this morning. The door to the bathroom was too large and not properly aligned. Overall, it needs significant renovations.

Room was cleaned My toilet paper was low upon checking in my room. The toilet was clogged after 1 use of flushing the toilet. When you call the front desk for additional service they say please hold and have you on hold for an outstanding amount of time. Even before I arrived to the location, I was calling to find out where I would go to board the airport shuttle bus and when I called they had me on hold for at least 20 minutes. It was ridiculous. I hung up and when i called back I had to yell to the guy before he put me on hold again that my phone was about to die. He answered and started to say please hold again. Staff communication is horrible

This time we chose to stay with this hotel , we felt so bad because we found a cockroach, and I felt so disgusting

Good

Remove the carpets. It holds the musty scent in the space. Outside of that the place was clean

Close to the airport The hotel carpet appears to have not been cleaned for a while with weird smells, there was no soap in the room. I was also charged for a parking space even though i dont have a car and told the staff on 2 separate occasions as of now the charge remains. Its overall a disgrace to the mariott brand

It was exceptional for the price Location didn't have great access to tourist attractions

I have stayed many times there and to my surprise now they charge a 20 dayly fee for parking. Next time I go to Miami I will probably try a different hotel.

Very courteous staff, let us check in when room was ready. Very clean.

Great for a short stay! Amazing breakfast!

Friendly staff, good food and good price for accommodations

Great, spacious room. Great for sharing with kids. Beautiful hotel

Only 1 elevator was working!! Breakfast item was not a good choice will not stay there again

The elevator not working, mold in bathroom, not enough plugs in the room , one tv in the room

Front desk staff was terrific. Very helpful.

Staff were overwhelmed because it was busier than expected and it made things take longer than usual. I did not expect to wait for the shuttle for 45 min when I arrived so that made the start rough.

My room was clean, staff were friendly and helpful. I enjoyed my time there.

The room was very large but the bathroom was way to small. As soon as you opened the door the toilet was right there and the shower was right next to the toilet. There was less than 3 feet from the shower to the door.

Well kept It was over all pretty cool

Really enjoyed the room. Didn’t like the disruption of the fire alarm going off at two in the morning.

The breakfast was good, and the room size was perfect for my family. There was no hand soap to wash our hands in the room, or the lobby bathrooms. When asking staff if there was a small bar soap or something to wash our hands, they said they do not have any thing. The sink was clogged in our room, and the bathroom door couldn't shut. We only stayed for 10 hours, so it wasn't worth the fight. They price-gouged for cruise-goers, and if there was any other option in the are we would have taken it. The only other option was to sleep in the airport, and we think that might have been a better option in the end.

One of the elevators was broken and after waiting more than 5 minutes my wife and I carried our luggage down the stairs.

Every thing overall was good 7 floors but only one elevator working I understand if it broke over the weekend but I was there during the week no attempt to fix no apology for inconvenience same breakfast every day sausage one day bacon one day

Jesse at the front desk was awesome, as was Allen the shuttle van driver. They both should be recognized and given raises! One of the elevators was out of service while we were there.

I made the reservation months ago and they did not have it when I checked in, but they did have a room available. Also,

We arrived well before the check in time and waited for our room. We were upgraded which was really nice but the rooms ac was not working. The hotel also has a strange smell to it. We picked this hotel for the airport shuttle only to find out shuttles don't start until 6am. That's on me for not researching better.

Overall service was below expectations. The property needs an upgrade as the amenities/fixtures are both dated and not functioning properly. Staff attire seems unprofessional. I was extremely disappointed with my stay.

Staff was great and breakfast was nice.

Nice size rooms and central location

Nothing Staff was overworked and not willing to help. No manager on duty to address our concerns.

Our room was clean, lobby was clean and the bartender was awesome. My Wife enjoyed the pool and my in-laws enjoyed the breakfast in the morning. Only complaint was the coffee, it was gross.

There was turkey sausage, which was a plus for me because I don't eat beef or pork. Suite was spacious. The front desk staff was initially somewhat rude.

Wish property included walkway around the lake.

Too many people in too small of a space for breakfast. Servers were surley.

Staff very welcoming. Hotel room good condition and very clean with great housekeeping. Laundry good to use. Stayed with young family, was comfortable, pull out bed not the best. 2yr old slept on itas springs really light, would be onlydown fall, and maybe location if wanting to go to Miami Beach/ downtown regularly. Couldnt hear airport close by

Took a bit to get the room to cool down to good sleeping temp. Beds were comfortable but bathroom set up was terrible. Very small toilet and shower area. Literally almost had to step in the shower to open and close bathroom door

Nice place

Phones in the room were extremely outdated and calls kept dropping, also the room smelt like mold upon arrival

Check in was easy. Our room was very clean and the air conditioning was already on, keeping our room the perfect temperature for a warm spring day. The beds and pillows were comfortable and provided a great night’s sleep. The complimentary breakfast was fresh and delicious and fueled us for the day. The chef was very friendly, as was the rest of the staff. The complimentary shuttle to the Miami airport was available on the hour. The van was clean, the driver very nice, and took us directly to our departure gate. Would give this stay more than five stars if that was possible.

AC very loud and facing by the window.. all the family were very hot during the night. I and my kids were going to use the bathtub and it was broken and when we were going to fill it the water tub was broken. Barely came water from there only the top shower. The sofa bed was dirty and the blanket smelled pee and lots of dust. The main door we had issues open it.. it felt stuck every time we go in. The bar areas was very good the bartender was great very helpful.

The staff was amazing, everyone we interacted with was great. The airport shuttle was too full to pick us up so we did have to Uber. The rooms are a little run down and smell mildly of mildew

internet fast

The airport shuttle was easy to use. Just check in with the desk staff to reserve your seat. Only 10 people can fit on the shuttle and it leaves once an hour. The hotel staff were friendly and made the stay bearable. The room smelled of mildew, and they had a scent diffuser going in the halls to hide the smell. The linens were very clean and you can tell that the housekeeping staff are doing there best with what they have. The room had rust throughout and the matress has seen better days and shouldve been replaced many times over. One of the elevators was down while we were there and you can tell that they need to be upgraded. Very old, slow and worn. The staff are the only reason we stayed after smelling how bad the room smelled of mildew. They were so nice.

Yes the room was clean

The breakfast was good . But at 8.40 am the oat was finished and they never restocked another one I had to scrap the pot to have a little oat to eat

Room: sofa bed dirty, furniture in poor conditions, bathroom door did not close. Staff: courteous, helpful Wi-fi: good. This hotel needs to have rooms renovated.

Very clean

Shuttle ending @ 9 pm before all flights land.

Hotel staff was very courteous and facilities were very clean

When I made the reservation, I requested a shuttle to the cruise port. When I got there, it was not reserved so I ordered a shuttle. The night before your worker told me it was $35 when I got ready to get off the shuttle. The next morning, it was $80. I felt lied to and deceived will never stay at your property again.

The breakfast was ok as far as hotel continentals go. Nice seating area outside by lake to eat breakfast at. The restaurant has just a snack menu and it is very limited so don’t plan on eating there.

Room was clean. Shuttle driver was fantastic

There were ants in our room

Room was clean and OK. Asked for „accessible“ room specifically did not get it.

Walking too long to restaurants but otherwise good.

Really good room

Room was nice, interesting layout but it worked

It was good experience. Good location with Transfer to and from airport. Rooms was clean. Breakfast was perfect and fresh. Reception provided me discount for parking which was great bonus.

The room smelled wet The tub wasn’t fully clean. I had gotten a handicap room and the seat in the tub was dirty.

Good service and clean room

Property/rooms are old/outdated. In desperate need of updates and TLC. Port shuttles very limited times, still had to do Uber instead.

I enjoyed the daily complimentary breakfast

Yes

Room was clean staff were friendly and great location.

I enjoyed my stay

Nos encantó, todo limpio y el personal muy atento

Staff great

Housekeeper, Celeste Pina was excellent.

Staff were amazing. Hotel room very dated. Halls reeked of disinfectant

Very good location

Property is just old and rundown looking. Room was adequate, but air conditioning didn’t work. Maintenance came and fixed, which was fine. The whole place just looked worn out.

The handicap room was spacious however there was an smell do not know if it was from an elderly pwrson or a baby. Only needes to stay until I fly back home

Room was fine other than i found a cockroach in our room. I killed and brought it to front desk to report it. Breakfast was great but i wish they had a better restaurant with more options. We had to order out later

Yes

The hotel canceled my reservation without notifying me. They stated there was a payment issue with my stay the previous week even though I showed them the payment for the previous stay had cleared my bank account. The poor girl at the counter had to tell myself and another customer at 1 in the morning that we had to make other arrangements.

Mala atención del personal

Clean and specious room

The was clean the staff was very friendly

The room was okay overall, but we had a hard time getting basic bathroom refills and towel replacements. We were required to go down to the front desk every time we needed towels or supplies, which was inconvenient and not what you’d expect when staying at a hotel. Guests shouldn’t have to go to the counter every time they need to shower.

Great breakfast

We couldn’t wait to checkout. I regretted staying there. And probably will not recommend for my family and friends to stay at this property. Customer service is very important to me, the front desk has one young man that literally hangs up on you when you call for information. It was extremely rude. It happened to me several times. He hangs up the phone without finding out if there was anything else that he could assist. Since I am not a local, I needed help to get to the airport by their shuttle. Again…I felt as if I was a bother and decided to call an Uber instead of the shuttle service that was offered.

Overall the room was clean and the staff were very pleasant. I don't know that I would stay again.

.

Room was clean. Staff was amazing. Really enjoyed the place very well kept.

Holy Cow!! The check in was phenomenal! The agent was so nice. We had our flight canceled so needed to get a room. It was only 10 AM and we thought we would have to wait until 3:00 to check in. He put us in a room right then. So helpful. Fantastic experience!!

When we went to check in, after a confirmed reservation we were told there were no rooms available. We ended up sleeping on a couch in the lobby with bright lights and loud music. They did give us breakfast and snacks.

If an error in dates occurs, and is noticed with in the hour of the reservation being made, it should be allowed to move the dates. This hotel was unwilling to make that change after early and multiple efforts. Michael and the management wouldnt accomidste even when the cirrect date was booked through Marriott. This is not in keeping with Marriotts highh standard of customer service. I will not be using hotels.com in the future.

The carpet needs to be cleaned or replaced. Bed is fine.

Staff was great place is clean,

Staff was good. Room was not and for the price per night it was extremely disappointing.

Great room and the breakfast was awesome

The rooms are spacious, beds comfortable, and an Excellent breakfast buffet.

The staff went above and beyond, they were so helpful and amazing! The only reason I gave it three stars, is the bed was so loud that every time you rolled over the other person would wake up, and the air condition unit was right next to the bed and blew on our faces all night. We both had sore throats the next morning.

Room was clean and comfortable. Check out on line was convenient.

The breakfast was great. We missed it by 10 minutes and there was a blonde employee who was cleaning up and she went out of her way to go in the back and get us breakfast. When we got back to our room she had given us everything along with apples and yougurt. She was the best.

It was a good spot, spacious rooms and clean.

Staff were very courteous, able to answer questions about the area and offered ideas for places to see and do until our room was ready since we were an early arrival.

Breqkfast excellent

clean hotel, staff friendly, amenities good.

Clean room and helpful staff

Nice hotel. Good staff.

Yes

The line to check in was out the door. Only one guy working the bar/restaurant, waited 45 minutes for a beer. I'll never come back here. Hotel is old and dirty.

Rooms are smaller than expected, front desk staff was there because they had to be, hidden fees to park that weren’t mentioned upon booking. Trash outside the common areas.

Perfect

Enjoyed the stay

The staff was incredible across all shifts and days. If it was not for the staff, I would give this hotel a lower rating because the hallways and rooms smelled so badly of carpet deodorizer as they were trying to cover up a stench. The rooms are very outdated, but we’re generally clean. The location is very convenient to the airport and most surrounding areas. The coffee provided in the morning and throughout the days was much appreciated. There was so much trash in the water outside of the hotel. It was not a good view because of it. For the price, I would not book this hotel again. If it was cheaper I would expect what we got. I paid $1,400 for 5 nights. Again, staff was great!! Update this hotel or charge less.

Room was clean, staff was courteous however breakfast was not that good, not much to choose from, and no flavored creamers for coffee which was very disappointing.

Hallway stinks…strong odor…not enough coffee and sweeteners…not ice bucket in the room.

Clean the roo.s better..garbage behind beds..sofa and underneath twin sofa bed...furniture under fridge was broken. The bathroom faucet was completely loose.. room was suppost to have a 4 chair dining table...NO TABLE NOR CHAIRS....it just didnt felt like a Marriott at all...only 3 towells..we were 4..i asked for 2 more pillows at check in..never got them...and kept hearing like the elevators noise all night..booked 2 nights..only stayed 1 night..

We had 4 rooms for a group of 16. When we checked in and entered our rooms, there was a flyer in each room advertising “Italian Pizza Miami”. We ordered from there and food was delivered to the rooms. But they accepted only cash. The next day half of our group was feeling ill. We reported it to the management and they said this was not an authorized vendor. Closer look at the flyer indicates this is unlicensed food service. No addresses, only a phone number. The management was fully aware of this unauthorized activity because they said if we see this again, just throw it away. But unfortunately, the damage is already done. This would be a good thing to tell, guest upon check-in rather than after the fact. I accept blame for not being more cautious, when ordering from an unknown business. However the complete lack of security for a known issue by the hotel is unacceptable. They should be on top of ensuring there is no unauthorized individuals roaming about their hotels or employees distributing flyers.. It is not easy to smuggle food without going past the front doors. If there are aware of illegal activity, they should report it to the police and/or the local health department, otherwise they are effectively complicit.

Helpful staff when we have question

Very clean and comfortable accommodations as always! Great staff!

Manager was amazing and courteous. Great service.

Yes both clean and friendly staff

Our room was spacious and clean. Check in was very easy and the at arc was courteous.

We have a group I stay with enjoy the hotel so much

Yes the room was spotless.

Room was clean. Breakfast ok. Our bathroom seemed small. Our reservation for 5 but we only have 3 towels. Most housekeeping don’t speak English. The microwave and fridge doesn’t work either.

Dated room with new good clean modernv shower and very comfortable bed. Not fancy but it works. View of the lagoon was amazing ... wow!!! Staff friendly. Gym had treadmills and free weights. Outdoor pool was good.

Musty smelling room. Smelled like mold. Not enjoyable to be in.

Clean spacious rooms. Got to see iguanas by the water!

Nice hotel! Nice staff. Great breakfast. Restaurants are about a mile away. Walkable but it’s a hike.

The room was perfect

I chose this hotel for its proximity to my Doctor, and according to the advertisements the shuttle provided to the hospital. It was upsetting to find this not to be true. Other than this, I found everything to be clean, staff friendly and accommodating and a wonderful breakfast buffet was served. Juan was particularly helpful on many occasions, and It was appreciated!

Loved it there. Will be back.

Everything was fine. Just not close to any restaurants. Or anything else.

Yes

Was great

We love Marriott properties. And Springhill properties seem to be the best value!

Staff was not helpful with issues, beds are full, not queen, shuttle service is limited and doesn’t run all hours flights are arriving

Enjoyed, my stay

Room very clean and staff was very friendly

Good staff extra clean rooms

Clean and efficient. 15 minutes from the airport. Amazon pickup locker in the lobby. I mean what else could one need?

Everything was great! Loved staying there before our cruise!

They are saying is not book

Dirty and it stank

.

Room was clean, food really good, staff helpful and friendly.

The housekeeping sometimes forgot to refill the soap container, but she was very kind and helpful.

Random people bothering leaving propaganda under the door every day

The young server for the restaurant/bar was very polite. One of the staff janitorial members that worked at the hotel was also very polite.

Very clean and staff were helpful. Free breakfast is a plus. With free shuttle car to the airport. The only problem is no stores around the hotel.

The staff is courteous. The rooms smell like wet dogs. I expect more from Marriott. I don't stay in motels every week anymore. When I did I would've walked out of this one immediately.

Great service - super nice staff - shuttle from airport is a bonus and a tasty breakfast

I had only two problems. On the first day/night stay the fire alarm was constantly going off from about 9pm to before midnight. The room phone did not work at all. I had used my personal phone to call the front desk @ 9:46pm to find out why the fire alarm keep going off and no answer. There could have been a better variety for breakfast.

Shuttle service was on time.

I think this should be stated on the website so persons staying would know of the overall cost. Also why should someone staying at your hotel be made to pay to park? When I questioned the front desk they said it was a separate entity from the hotel..

Only problem was we had to wait an hr for airport shuttle due to a large convention that they had

great place we had a great time with my family we will stay again

Airport shuttle and transport was a big plus for me. Staff, especially the front desk staff, was really helpful and did all they could to make my stay comfortable.

Would have liked a bit more info on return shuttle pick up, was stressful figuring it out.

Staff were very nice! The rooms were clean and everything worked well in the room as well. Breakfast is good as well. Nice lake view!

Fantastic stay I even extended felt very welcomed here the whole time thanks!

Great stay from start to finish. Springhill is our "choice" when we travel these days

Everything about this place was awesome!! From the front desk staff to shuttle driver, and the well kept facility. Springhill is this decade's affordable "nice" place to stay.

Shuttle could be better

The front desk clerk was very nice and the shuttle was ontime

Good

I usually enjoy staying at SpringHill Suites, but after this experience, I wouldn’t return to this one and can’t recommend it.

Check-in was great, the staff were pleasant, welcoming & courteous. I would stay at this hotel again.

Great stay, rooms are comfortable, pool was nice. Free breakfast was omelets, biscuits & gravy, bacon & sausage. Several other items. Staff was all very friendly. Small bar in hotel, has great food.

Airport and Cruise Port

The room was NOT clean. There were carpet stains and stains on the pullout couch. We also had to call maintenance for the tub being clogged up. The elevator went down and so did the key card machine. There was a line to be escorted to your room because they couldn’t make keys.

The evening staff did not care about keeping the lobby and serving area clean. It was the same every evening not just one ocassion.

.

Clean Room , Great Staff, Close To The Airport

Very good place

Loved this place. Everything was excellent

Service was great, courteous staff. Breakfast options are limited, but okay.

The staff was very helpful and nice. Management did a great job reassuring us that everything was going to be handled. They were very attentive and made my stay more comfortable. The rooms were clean and spacious.

We didn't get to take advantage of all this hotel had to offer. We arrived after happy hour ended and we left before breakfast started. It was clearly dark outside so we didn't get to see the lagoon or enjoy the great patio. That was our fault/problem. BUT I can say that the staff was very kind. We checked in with a gentleman named Jesse that was smiling (even at the end of his shift) and kind and asked me how my flights had been and how my day was and seemed genuinely interested in my experience as a customer. He explained what to expect with breakfast and happy hour and you don't always get service on this level at some hotels. Anyway, we'd certainly stay here again. This time it just happened to be a quick overnight after a flight before we drove off in our rental car the next morning but the stay was everything we needed. The rooms were spacious and had a desk and sofa and plenty of room to move around and be comfortable with 3 adults in a room together. Parking is paid via QR code and was easy to manage. Will be back when we're in the MIA area again!

Pool is small but doing its job if you want to get relaxed The back view is charming and this is the best way to start your morning! The room is clean but smells like mold and I think we saw it on the furniture and windows. But very quite even if it’s right near the airport if you need rest after long trio

And there was a moldy cigarette smell in the hallway and room. Jessie so kindly moved us to a different room and it was much better but still had a little moldy smell we did sleep well, thankfully Our second room was the same way. It was very dirty smelling You could tell the level five needed a remodel Jessie went above and beyond making us comfortable catering to our knees. He did very well during a busy time with everyone checking in and needing things. The lady at the front desk in the morning after 8 AM was kind of helpful, but it seemed like there might’ve been a language barrier

Very nice hotel

Airport shuttle was great.

My family and i enjoyed our 2nd stay after a cruise from Port of Miami. The staff is friendly. The shuttle driver took us to a near by mall for shopping. The breakfast was decent with a variety of choices. Will visit again.

Accomodated an early check in, friendly staff, remembered me from a prior stay, convenient shuttle

2nd was the bathroom door to the shower and toilet which was too big considering the space. We had to learn how to navigate around the door.

Offer all a 8.5/10

I did not like paying for parking. However, friendly staff.

Room was great staff was wonderful, I guess I went on a weekend where there were a lot of drunk carnival cruise people, so it was kind of loud.

Staff was friendly and helpful. Room was clean bed was comfortable. The only complaint is that the AC wouldnt cool the room past 73 degrees, which made the night a warm. We are waiting for them to come fix it or move us to a new room. Room also was missing a hair dryer, but once informed the front desk they quickly brought a new one.

Everything was a 10! The only negative is that 1 of the 2 elevators were not working.

Free hot breakfast. Large king suite. Large outdoor pool. Shuttle to and from airport.

The room was molded and had bad odor. Requested a new room due to the danger of staying in a molded room; however, they declined.

Staff were awesome but room smelled a lot like mold or swampy. Wasn’t sure if that was due to location or what…

Room was super clean! Also, I arrived late at night and they gave me a bag with water, chips, and a granola bar. The elevators and hallways could use an update, but the room was very nice.

Nos cobraron $20 dolares diarios de parqueo y las habitaciones olian a humedad terrible

La habitación está un poco oscura, y con un poco olor a humedad, tenía microwave y refrigerador. Estaba bastante limpia. El buffet desayuno era variado, los trabajadores surtían rápidamente la comida que se acababa. Tiene servicio de recogida al aeropuerto cada una hora a partir de las seis de la mañana

Room was clean, staff friendly. If not driving you must call an uber to get around. Wifi connection was good. Only problem was that only one elevator was working in the hotel which was slow.

Very pleasant and helpful staff. Breakfast options were well stocked and varied by day.

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The room was dirty, uncomfortable, and the air conditioner didn’t work well.

Overall ok ty

This is my fourth time being at this property and I absolutely love this hotel. Jesse at the front desk is always very helpful.

This place should be renovated and modernized. Carpets are old and lobby is dark and smelly. I was surprised to see a Mariott property in this condition.

Spacious room and great view

Nice staff, very clean , safe and quiet

Only thing, i wished the parking fee was inclusive in my hotel expense, versus going through another process to pay for parking.

Good staff

Convenient shuttle service & free breakfast

In the fine print, you’ll see that parking is $20 per day, so take that into consideration when booking. The beds were small for queen size. We stayed four nights, and had to ask twice for housekeeping on the third day. When I asked at the front desk and noted we needed a couple more towels, I was given the impression that I was high maintenance. I went back to the room while housekeeping was there. One staff member left our room with the door wide open and went to the stairwell. Another followed, leaving our room open and unattended for several minutes. We’ll never stay here again.

So far great attention by front desk staff. But paid parking was more expensive than advertised, and an unnecessary hassle, especially when arroving tired late at night

Rooms are very spacious. Nice outdoor area.

Amazing stay for price paid. Breakfast was great as well!!

The number of breakfast buffet options and quality of food was fantastic. Multiple friendly staff members were available refilling items and making sure guests had everything they needed. The hotel was quiet and felt safe. We watched several planes taking off/ landing right outside our window.

Thank you! I slept good, breakfast was wonderful and the bartender made me great drinks every night! Also, thank you for the late check out!

Parking was not free as indicated on hotels.com. The room itself smelled bad & had long black hairs in our shower. I asked for a cleaning at the front desk but no one ever removed the hairs from the shower area. I expect more than that from Marriott. The elevator service record was expired weeks ago which was also concerning. I worried about my safety at this place.

Quiet and clean , close to the airport

Always great for long or short stay

This was perfect for right before a cruise. The hotel was dated but it worked just fine. It was clean for the most part. Mold in the bathroom.

I loved the view and the room was so nice and clean

Everything was perfect, Clean room and friendly staff especially Teresita from cleaning service such a great person! 20/10 clean Room, For sure will return to this Hotel.

The hotel was very comfortable. The front staff were very friendly and helpful

Only negative was no mention that you have to pay for parking.

I loved it to because you stay to 12 noon 💚💚💚💎

Friendly staff

Airport shuttle, family friendly

Just The couch in front of the front desk seems a little dirty it wasn’t, but maybe the humidity changed the couch color, but everything was perfect! The service GREAT! Helpful people !! We ll come back soon)

Check in was hassle free and the property is well maintained. The staff are friendly. The hotel had a shuttle to and from the airport between certain hours. A bonus is that there is an Amazon locker on the property

The property was well kept. However, the shuttle system took over an hour to come.

Airport pickup/dropoff is once every hour is bit long. No access to local restaurants.

It was in an ideal area.

Otherwise, friendly staff and clean, comfortable environment.

100% recommend

The staff was friendly and room was clean. What i didn't like was noone came to refresh the room or replenish towels or toilet paper you have to ask.

Customer Service was excellent all around! Rooms were very clean and convenient. I greatly appreciate the staff for their help in accommodating my family and I and our dog (shoutout for being dog friendly) while our house was being tenting. We had a fantastic stay, Breakfast and all amenities were absolutely fantastic. Will not hesitate to book here again!

I loved the property. The breakfast was really good. I recommend you book this stay.

We had an enjoyable time staying here. The feee breakfast was convenient and the rooms were clean.

Good location

All the staff gave us sincere greetings . It was very nice and we plan to return.

It really was amazing. I loved it.

The property was nice rooms was great breakfast was also great nice selection . Coffee available all day along with water at lobby. I enjoyed my stay also close driving to shops and dining

I didn’t like that the shuttle quit operating from the airport to hotel at 9 pm. Had to get taxi!!!!!!

Loved view but water

It was a very bice stay with the usual amenities and breakfast at a very affordable price

Everyone was awesome

The staff was great, very helpful

Was just ok

Absolutely disgusting roaches told front desk didn’t even offer to switch my room.

All employees are kind and welcoming

Night front desk lady was so nice. Very thankful for her hospitality

Great

Jesse really went out of his way to make sure we had a good check in experience I’m grateful to him 🙂

When I first called the hotel and spoke to the front desk, we were NOT told that the shuttle was ‘on the hour’. I was just told to meet outside on the second floor to post number 9 or 28 and call back. When I called back, it was 7:10pm and was told that I had to wait until 8pm to be picked up. On the Expedia website, it also stated that it was a 8 minute drive from the airport to the hotel. The shuttle bus arrived at 8:25 and we had a stop over at a plaza to pick up some other people - so the shuttle bus was not direct. If I had known, I would’ve taken a taxi immediately as opposed to waiting an hour and a half to get to the hotel. When we arrived at the hotel, the front desk person said we could grab some breakfast the next morning (before 6:30am) as our flight was at 8:30am leaving Miami and we had to take the 6am shuttle. The breakfast area was already set up, but we were told by another staff member that we were not allowed to enter the breakfast area (not even to get a muffin, slice of bread or a banana to go). Our room was extremely cold, and I tried to adjust the temperature with the fan, and it didn’t make a difference. I was not able to shut off the air conditioner and when it reached the set temperature the heat would come on. So we were either too cold or too hot. Lastly, I never received a dinner bill receipt at check out and the front desk had a difference billing system than the bar. I would NOT recommend this hotel as the Customer Service was horrendous!

Great hotel i will always come back

Friendly staff, only valet parking, close to walk to attractions

Nice place will visit again

Travelocity page showed airport shuttle ran until 10, it stopped at 9pm. Also sight says you need to contact hotel for airport pickup but gives no number to contact the hotel… very frustrating

We met about 7 hard dirty napkins that were used balled up on the couch, I had to throw them out myself. Maybe we got the room that was cleaned by a poorly trained staff member and the supervisor clearly failed to inspect that room. Extremely disappointed at the nasty smell and dirty blanket that they thought to use. I wish I could upload the picture of the bloody blanket 😓 That is one hotel we will never stay at!!!

Very good to spend time with the family

The staff was even more friendly this year, and the people in the reception so very nice and helpful. Breakfast is great, with so many options. We took the airport shuttle, nice and friendly driver. We will for sure be back.

I had to move from the Springhill to the Hilton. There was 1 lady at the front desk receptionists who was rude. The cleaning staff offered room service and would complain to their supervisor. The supervisor who said she was the manager was very disrespectful with my wife and also to the couple next door.

Any place is better than this

Very good customer service.The room was very clean.

Me recibieron con un snack de cortesía, el personal de mostrador muy amable

Excellent hotel

Everything was good, but the rooms did smell like I don’t know how to describe it like they were wet and never really dried all the way. You get used to the smell after being there for like a day.

The room smelt slightly unpleasant.

Pretty chill

Horrible internet service

My problem was with the shuttle from the airport😡 and the attitude off the front desk 😡😡😡

Great hotel

Love this property. Clean, and great customer service. Will be back

Great service

It’s not a bad property, but it’s very rundown. The staff is great and do they beat they can. I will not go back.

Clean and quiet

Friendly staff

The area is very convenient and accommodating for a family trip.

Great facility. Clean. Great staff. Nice sitting area and bar area on the main level by the lobby. No shopping or restaurants within walking distance. Ordered takeout which was delivered, and we enjoyed sitting in the main area of the hotel.