Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Bad

The room was big The facilities were closed, there was no coffee or breakfast really only a granola bars. The pool was closed down. I was charged $100 deposit which I am still Wait I g in the refund for. I was charged an extra $30 just to check in slightly early for An already empty prepare room. The room I payed for and booked was not The one I got

It was cheaper This has to be the worst hotel I've ever stayed at. I requested a room with 2 beds and was given a sofa pull out bed, and when we inquired about sheets and pillows, they said they had none. Then proceeded to give us just one flat sheet to put on the bed, nothing for my children to cover up with. There was no amenities in the kitchen to use other than the refrigerator. The floors look like they hadn't been clean since it was built. I would never recommend this hotel to anyone. This shouldn't even be part of the extended stay america line. The room when you turned the air conditioner on smelled like marijuana.

Bad

Pool has been out of service for a very long time.

Room is not that call and outside of room was not clean at all. There's is no water fountain any where in the hotel. Breakfast is just to go. No airport shuttle.

Very good

Everything

The closeness to the airport. The room smelled like mildew. The tub was dirty, and the wash clothes had hair on them. It needed a whole makeover.

The room smelled like mildew. The tub was dirty, and the wash clothes had hair on them. It needed a whole makeover.

Everything

Very very bad maintenance and rude staff very worst hotel not recommended instead of extended stay we should have book motel to stay

We did stay at property. I had a confirmation number from booking.com but when we got there they said they had no rooms. Terrible experience! No room when we got there after booking.

My tenant did not go or checked in.

Location, pool, kitchen in the room, possible to take dishes at reception. There is actually no breakfast, only the cheapest yogurts, tea, boiled eggs that tasted strange, oranges, porridge. We went to the breakfast at 9 a.m. and there were no fruits, no yogurts and so on, we had to ask to bring it for us, but the stuff reacted with unsatisfied face expression, but fortunately brought some food. The sofa in the room was partially cut. Only 2-3 chairs in the kitchen I was with my family (4 people) and asked to take some porridge and yogurts to the room, because it was impossible to have breakfast in the kitchen, the stuff from the kitchen reacted as if we were going to take the whole food from the kitchen and controlled so we didn't take 1 yogurt more than for 4 people. No towels change during 3 days stay and no room cleaning, the bin was full with garbage, and reception stuff said to get rid of the garbage by ourselves.

It was affordable and clean. The property was decent. $100.00 deposit that was never communicated in any of the property policy. That was very upsetting and surprising that I had to pay an additional $100.00 when I already per paid for my room before I arrived. Was not allowed to check in without paying the deposit even though my room was already paid for. Also, false advertisement saying they provide breakfast. All the had was coffee, muffins, yogurt, granola bars and Quaker instant oatmeal. No hot food or fresh fruit.

It was affordable and clean. The property was decent. $100.00 deposit that was never communicated in any of the property policy. That was very upsetting and surprising that I had to pay an additional $100.00 when I already per paid for my room before I arrived. Was not allowed to check in without paying the deposit even though my room was already paid for. Also, false advertisement saying they provide breakfast. All the had was coffee, muffins, yogurt, granola bars and Quaker instant oatmeal. No hot food or fresh fruit.

When we arrived we were...

Honestly Was Clean And Fine. I Didnt Think Anything Bad About It. They Dont Offer Breakfast Essentially Or Food For Free I Mean. Theres Parking Lot, Free Parking. Three Lovely Women Assisted Me With Multiple Things. Id Return If I Had More Money Or If It Wasnt The Price It Was. Its Around $120 A Night. If It Was $50-$60 A Day Id Stay Their Longer. But Im Hotel Shopping Rn

We received a call at the last second ? cancelation.

Dirty sofa bed, no available pillows .

Staff was great. The room was tidy and they did a good job cleaning. The doors to outside had sticky handles hard to open and disappointed the pool was closed. But great price

Proximity to the airport and convenience stores. The staff were very friendly and helpful. My room was never cleaned so I had to clean it up myself.

I didn't like that I was charged for a stay that I was never there.

This place is a dive. Cops parked out front all the time. Pool is closed. Would never stay there again.

The breakfast was beneficial. I didn’t find out until I checked in that the pool was permanently closed. It was one of the many reasons that I booked at the hotel was the kitchenette and the pool.

The breakfast was beneficial. I didn’t find out until I checked in that the pool was permanently closed. It was one of the many reasons that I booked at the hotel was the kitchenette and the pool.

We did stay at property. I had a confirmation number from booking.com but when we got there they said they had no rooms. Terrible experience! No room when we got there after booking.

The room was filthy and the mattress on the sofa sleeper has zero stuffing

Check-in & Check-Out was quick The room was filthy and the mattress on the sofa sleeper has zero stuffing

Check-in / Check-out was fast Was able to check in a little earlier than 3pm The room was dirty and had cockroaches

Was able to check in a little earlier than 3pm The room was dirty and had cockroaches

Our pull out sofa bed was broken and they didn't have any rooms to move us to and didn't have any additional pillows or blankets. Staff was friendly, but the property wasn't in great condition. The pool is full of water but is closed indefinitely but it isn't listed anywhere on 3rd party sights. The neighbors across from us were screaming and fighting all night.

My wife and I travel often and we have been in places from awesome to nice so good, this was the a nightmare, No drinking water, no ice the front desk young woman di know how to direct to an place to eat and she was a horrible person

Took almost 15 minutes just to find someone to check us in. Behind desk there were broken items from the rooms. Looked like a junk yard. Found a maid and she finally found the front desk person. Arrived at the room, a queen delux with a sofabed. Had a bedroom and kitchen area plus an empty space where the sofa should be. No place to sit except at the kitchen table on a desk chair. No furniture I the living area. After a conversation with the front desk, she informed us that many rooms have no furniture in the living area. she did change us to another room. Full kitchen was nice but not a glass, cup, dish or cookware there. Needed to go back down to front desk to sign out a prepackaged of asst kitchen items in order to use the kitchen. Hotel is dated and definitely needs some upgrades. Fairly clean but not a place I would stay at again. On and no hairdryer in the bathroom either.

Breakfast was a joke. Muffins and little yogurts. Sign said the pool is closed. Quick check in, nice elevator however the room was old and not inviting.

The young lady that checked us in was rude. Had no customer service skills at all. Like she didn’t want us to be there! lol Thankfully the second young lady that helped us out later on was VERY sweet and kind. There are no amenities in the room, not even a hair dryer!!! There was one bar of soap by the bathroom sink and one by the shower but that was IT. We had to ask the front desk for the entire bed linen set for the pull out couch and make it ourselves. And also horrible shower water pressure. Could be a nice hotel if they actually put some effort into it.

Hotel room was moldy

Nothing. The service was bad, the rooms were a complete mess, old and stinky with smoky odor, the breakfast wasnt a breakfast, a muffin is not a breakfast, the pool wasnt open, My worst experience at a hotel so far.

Nothing. The service was bad, the rooms were a complete mess, old and stinky with smoky odor, the breakfast wasnt a breakfast, a muffin is not a breakfast, the pool wasnt open, My worst experience at a hotel so far.

They say they have rooms with a queen bed and a sofa bed. Don't trust them! They can only sleep 2 - we had to book a second room just for our daughter to have someplace to sleep besides the floor.

We were only there for about 6 hours due to catching the red eye in. The bed and living space were clean. The room smelled of must and the bathroom was not properly cleaned. The tu especially is dirty and had hair throughout. I swear slippers to shower when I travel but still pretty gross. Otherwise it was uneventful.

Staff was helpful

Terrible stay. They overbooked & moved us to a different property with no notice until we arrived at the original property, then had to pay for an uber to go to the other property. The front desk lady acted stressed & rude. We did not receive the rooms we originally booked so ended up short 2 beds & had to have kids sleep in the chair for 1 night. Breakfast was barely anything- 3 muffins, no fruit, little amount of coffee. The entire property was outdated & smelled like weed. People smoking at the front door that you had to walk through. Ran into 4 other families in the lobby that had the exact same thing happen to them.

Location Looks old and they said breakfast but nothing serve only granola

I liked how close to the airport it is has washer /dryer u can pay to use?? Also ! Many ducks around the outside of the property just chillen? There is a small Chinese take out place , a gas station and an ihop are alll within walking distance ??? Vending machines near front office were k8nda expensive

I liked how close to the airport it is has washer /dryer u can pay to use Vending machines near front office were k8nda expensive

Looks old and they said breakfast but nothing serve only granola

The front girl that I originally dealt with id sack in a heart beat, rude, ody language was crap wasn't interested in being there that day was pretty obvious, half way through said Nup not dealing with you and walked off... OI wasn't rude, calm etc another young lady came over and apologized I said bad day... she said no she's always like that. Accommodations was great

Stale muffins, only sweetened creamer and packets oatmeal and hot chocolate. Chocolate or blueberry, had no blueberries in them. No extra blanket, kitchenette with absolutely no utensils or pots. A shampoo , no hair dryer. Only good thing was the price and bed The place! Need to vacuum the hallways probably not done for a month

N/

The common areas are filthy. The kitchen in the room had 1 plate and 1 fork, when we asked at the front for more supplies that said they did not have anything. The room smelled of mildew and mold. The fridge was dirty. When we asked for a discount they denied it. Do not recommend.

Sofa bed was uncomfortable, the mattress is old and practically you feel everything and make a lot of noise

Breakfast

The pull out couch is the worsts I’ve ever seen My kids had to put it on the floor and ask for extra blankets as padding The hallway carpet was nasty and dirty Not to mention the rooms are NOT soundproof I heard the person next door snoring and the people above us were paving all night The breakfast is a joke, no fruits, just packaged stuff I know Miami is expensive but spend a bit extra to go to a better hotel

the pool was closed which they did not tell us before hand. there was nowhere to get water at the hotel. the staff was lovely

Great check-in great service comfortable and affordable Since there is a stove in the room it smells like a kitchen would.

Not a great place to stay. Lots of police presence, the area is sketchy. My wife and I stayed two nights and our kids and grandkids were joining us on the third night, leaving on a cruise the next day. They oversold the hotel by 9 rooms so they wanted to give us rooms with one bed and a pullout. That wasn’t happening. They ended up transferring us to another property right by the cruise terminal which was significantly better. I would not choose this property again.

Should not be on the site as a possible place to stay. Receptionist/check in lady was very nice and accommodating

Location was great close to airport Not as clean as I’d like

Very dirty hotel. Found a chewed tobacco bag inside the sheets when we first arrived. They said they couldn’t do much because there was no house keepers so they gave us new sheets.

The photos posted make this hotel seem way nicer than it actually is. Hotel & rooms felt muggy. Unable to sleep due to loud noise from AC and nearby planes constantly taking off. Pool was closed. Breakfast was picked over muffins and packaged oatmeal in a cup. Hallways and floor were pretty dirty and mold was growing in the bathroom ceiling. Do not recommend.

Very close to stores in walking distance Very clean quit, friendly staff ! The pool area was welcoming to just relax out in the sun.

This place is a dump, the pool come to find out has not worked in 6 years, the place smells musty terribly, there is a patio area that has signs no smoking but everyone smoked. Breakfast - if you can get a orange or a granola bar youll be lucky! And if you ask for something to eat its a major inconvenience. Stay away! But the one young girl was a sweat heart! The others are to be desired.

Extremely limited breakfast. Not stocked. No juice. No milk. No eggs. Pool closed indefinitely.

Every time I needed something from the staff, they were very nice and helpful, especially Alejandra, who helped me every time I needed some information. I had read in the web, before choosing the hotel, that they had a swimming pool, but I found that it has been out of service for some time and there're no signs of any plan to put this in operation soon.

No wifi, no restroom

Breakfast can be improved with some bread, cream cheese, some fruits.

When I went downstairs to request more bedding, there was no one at the front desk, and I had to wait quite a while before anyone came to assist me. There wasn't even a bell or button to press for help, which was frustrating after a long day of travel. Additionally, I noticed a man sleeping without shoes in the lobby who appeared to be down on his luck, which made the environment feel uncomfortable. The room itself was missing bedding for the pull-out couch, so I wasn't able to use it properly. I watched as the woman at the front desk pulled sheets out of the dryer to give to me. Furthermore, the pool was closed and marked as out of order, and the area surrounding it looked dirty. Overall, the lack of cleanliness, poor maintenance, and limited staff presence made this a disappointing experience. I would not choose to stay here again.

Good

Everything was great, just wish the pool was open.

Pool was closed and we intentionally booked because it advertised a pool. Was told it was closed for 6 months and then told it has been closed for 6 years. Not willing to make it right and pay the $15 to use pool next door. Laundry was scarce to none, had to ask multiple times for bedding

Hallways were dirty, as if they hadn’t been cleaned for days, sofa pull out bed was so uncomfortable, my daughter couldn’t sleep. Our room was otherwise clean.

The one door we had to go through didn't operate properly and they knew about it but didn't fix it

Everything was OK, but the breakfast was very weak

Friendly staff It was all good

Dislodge

Experience was good. Your basic hotel stay.

For $250 a night because of inflation due to Presidents week I got a room for me and my three kids before jumping on a cruise. The room was filthy and the bathtub had so many chips in the paint. The breakfast was pathetic consisting of black coffee and tea only. Also when i got to my room we were so exhausted and realized they did not make up the pull out couch which has mold all over it no sheets and no pillows i went down to the front desk as they were closing in 5 mins the girl laughed and said we don't have pillows or sheets i said i want a different room and she handed us two blankets and said that's all i could do. we had no choice because i paid for the room and we were exhausted. we ended up all sleeping on the bed i=on top of the sheets i would not recommend and would never come back!

Our stay was fine. Upon arrival we were greeted warmly and were asked to come back for check-in around 1pm. We left our baggage with the front desk and it was perfectly fine and safe to leave. Upon arrival at 7pm (we had a day in Miami Beach), we were told that no one room with 2 double beds were available, despite that being our reservation. For this reason, we were split into two different rooms. They were fine and overall clean. The air conditioning worked well. We could hear noise around 11pm from a neighboring room. Upon check out at 4:30am, we had to wait about 5 minutes to be taken care of but check out what smooth nonetheless.

When we arrived at the hotel the appearance in the lobby/breakfast area was disgusting. There was a neon yellow stained towel sitting under the table, crumbs EVERYWHERE & the seats were all stained with god knows what (I took pictures to prove it). The staff were less than friendly and seemed annoyed to have to wait on us. The pool was closed & the outside door locked if you didn’t prop it open and no staff was around to let us in until our friends arrived for their check in. The only options for breakfast were chewy granola bars and small prepackaged muffins. We arrived at 2:50 and our room was not ready, which we understood as it was not check in time yet……but at 3:40 when I asked if our room was ready after sitting in the lobby for almost an hour with no acknowledgment from any staff we were told the room we booked & paid for was not but a different one was. We took it because we were sick of waiting in the lobby but the girl at the counter told us she could not comp us for the room we were actually given. The reviews we saw on Expedia were extremely misleading and I would absolutely not stay here again.

We paid for our room and when we arrived we were told our reservation had changed hotels and they were sold out. This was at midnight after getting a Uber ride traveling with my elderly parents and 8 suitcases

Good room and clean and what we needed our 1 night for… the breakfast setup lame … like bare minimum which I get I wasn’t expecting a Dennys but atleast more than just oat meal and some kind of granola bar. No milk for coffee it was just creamer option. No juice option so limited sadly so didn’t get the full 5 stars fr this lack but it was quiet hotel and was nice spot to lay our head for the night.

When I booked online it said airport shuttle and we got here and there was not one. 7:00 at night was not the time to find that out

Room was clean. A lot parking, bur access to the lobby and hotel with luggage its kind of complecated

Our toilet made a LOUD whistling noise EVERY time we flushed and would not stop unless we took the tank lid off and wiggled things! We were undressed and in bed when it started. We did not call the front desk. The room was clean, but the hallways and stairways were very dirty. The front desk staff was very friendly.

Rooms are clean, the only thing they say breakfast served, there is only coffee and muffins

Very confortable and convenient, but don't supply soap, or some coffee into the room.

This property felt

Parking good

Was ok but no utensils at all to make a cup of coffee to my surprise on check in was told $100 deposit was required says no smoking inside as a smoker that's all i smelt on the 3rd floor i won't stay here again

Everything was good, enjoyed the grab & go breakfast.

This was a total disaster. I arrived late, at 3 am, and they told me it was booked a no show. They would not give me a room and put me on the street with my son in the middle of the night. It is a bucket shop hotel/motel, and I would strongly recommend nobody ever stay there if they intent to be treated like a customer/human being.

Good

Parking/drop off and entrance to hotel is atrocious. Room was average. Good water pressure.

Coffee in the room would be nice. Cups for drinking water. Not a lot of amenities. Phone didn’t work. Not too exciting.

Had a queen with sofa bed paid for they gave us just a queen bed. Too tired to fight. Hallway floors were very dirty. Bed was ok.

One day I requested clean bedding and I was told that there was no clean available and when availble I had to put it to the beds. Every day I had problems with the door key. One day we arrived late to the hotel (my husband and daughther) we waited like an hour for the front desk employee to solve the issue. Meanwhile our little dog crying inside the room because she felt us and my little girl tried to comfort her from outside the room. Because of the long waiting my daughter was tired, started crying and fell asleep in the hallway. It was heartbreaking see her like that. The breakfast is not deserve to be called it breakast. Just coffee machine black an the milk was powder same as the hot chocolate, breakfast bars and cookies. The time was from 6am to 9:30am and if you go by 9:00 there was nothing. I assume that the personnel refills until the end at 9:30am. But no, I needed to tell the frontdesk employee to make the refill and she was not happy with my requests. Definitely I will NEVER stay here.

If you are not staying for a week, or maybe 5 days, your kitchen will probably not be equipped. But, you can ask the front desk for dishes and silverware. I don't know if they provide pots/pans and cooking utensils (we did not have anything available because our stay was for less than 5 nights). Bring some paper towels, blankets and pillows. Overall, good location.

32" Tv, No sofa bed until the 3rd night of 4 nights, Breakfast runs out by 8am every day; if you can even call it breakfast, pool closed, microwave didn't work, you can hear every noise going on top floor, next door etc.

Few choices for breakfast, 3-5 items. When late, nothing left. I also noticed another guest took most of the very limited items with his own plastic bag.

Stove did not work, no pots or pans or utensils. Front desk staff had attitude. Got irritated when I went downstairs and let them know the room I was assigned had no signal phone did not work either. Moved me to another room without telling me , made me wait downstairs without telling me what was going on and made the other front desk person go with her. Halls were dirty.

Corridor rugs stained and very dirty. Almost zero food available for “free continental breakfast”. Front desk ran out of paper slips with wi-fi access info and there was no backup wi-fi access info at front desk…this caused me complications with dialing my laptop into a business meeting

for $200 a night this place is a total dump

Short circuit, equipment damage, smelly rooms, clogged washrooms, unwashed sheets, complete waste of money

The stay was just okay...

I checked in around 4 pm ish. 1 room for 4 adults a standard bed with a pull out sofa bed. When I notice in my room their wasn’t an extra bed linens for the sofa bed and I went downstairs to ask Guest services . The young lady stated they were washing all off the bed sheets and I would have to wait . I told her we were all going out and she could please just placed them in my room once done. When I arrived that night around 12 midnight , the sheets were not in my room. I went down to Guest services and another young lady said I would need to wait 1 hr because she wasn’t done and the coworker before her shift did not wash the bed linens. I explain my family and I were tired and I couldn’t wait 1 hour until she was done. She told me that technically I’m not supposed to get them because I only paid for a standard room with 1 bed . I got really upset and told her NO! I paid for 1 room with 4 adults which is why I was given the option to choose a room with a sofa bed that opens up and that I should be able to get sheets because otherwise the other 2 adults have to sleep on the floor or the mattress springs with no linens and I asked for a manager! She called her on the phone who then directed her to get cleans sheets from another storage room that had extra sheets! Had I not insisted on bed sheets and to speak to management my kids would off slept on the floor or a dirty stain mattress with no covers!

Clean rooms and amazing staff

staff courteous, kitchen burner non-operational.

Need atleast one more cart to bring stuffs to the room, employees were friendly but need to add few more employees to serve fast service

The room was clean and staff was great. I felt safe. Parking was in the back lots of lights

Room had a musty odor but staff was nice. Breakfast was very disappointing. Just coffee, muffins and oatneal packets. No milk, microwave, juice or fruit.

Clean room, friendly staff, good location.

I think everything has been great a great place to stay overnight especially after Cruz and I love that they have the amenities almost like a small apartment where there’s like a kitchen in the fridge and like a microwave and stuff to eat food and left those and stuff so it was great and plus they have like a washer and dryer

The 2nd floor fitness room is a shameful offering. the room has only 3 machines, and two of them were broken. i did not have the energy to test the middle machine, the stair master. .

Outstanding

The front desk person was so sweet and kind.

Check-in staff was delightful

I was threre

Long walk from parking lot to front desk when first checking in. They only have two dedicated spaces for people checking in but always occupied. Very inconvenient when have lots of luggage.

The room was average, though rather large and with a decent kitchen. The staff was helpful and efficient. For a hotel of this class it was above average in some respects but average in others.

Room, the sofa bed was not set up, we needed to make the bed ourselfs, although we ask for a 3 person room

Room very clean, no ice in fridge, no cups, glasses, utensils coffee or coffee maker, no wash cloth. Room key card did not work on outside door.

Clean room

The crowd the screaming at all hours the barking dogs in the rooms the uncomfortable beds the outdated furniture and tvs the dirty bathrooms lack and f towels and toiletry

Room is good, only thing is if you need cup, utensiles, you need to go to the frontdesk

Breakfast is a muffin

Ok

Although the website said included breakfast, Once we reached there they told that they did not had breakfast, instead they only had a pack of oatmeal (with no milk) and packed muffin. I could not even find cereal or fruit fod my son. Their pool is out of order and looks to be in that condition for a while. Rooms had no paper towel and on asking they gave a face towel saying thats all they had. There is no room service, so you have to go to the reception to get anything. No kitchenattes were provided in the room, they said you have to ask for everything. Everytime we went to the reception to ask something the receptionist would say “is that all? why down you tell everything that you need” in a very bad tone and then they would give some items and for other they will say we do not have it like diahwashing liquid to wash my kids milk bottles, later after pushing they will get it from their storage room. The only thing ok was we got place to sleep, but when we asked for extra pillows or sheets they denied it at first, then after presuurizing they found it in there storage.

Yes

Hair were all over the sheets, night attendant had a bad attitude, beds were really uncomfortable.

Clean friendly

Pros: Bed VERY comfortable. Really simple check-in. Hot water in the shower instantly! Easy check out. Cons -The to-go breakfast was only oatmeal and coffee. The pictures portray eggs and bread. - Our room was dusty. I had to wash my feet before getting into bed. - The soap was new but the shampoo bottle was placed empty next to the unopened soap. - Went to two Extended stay and both lobby bathrooms were not operating? Odd. - My bathtub was quite worn with the metal filling showing. A person can cut their feet. I was fine and the hot water was divine.

worst hotel check in. Stood there for 30 min. One person and was not an efficient check in.

Good service and Expedia always finds thr best

The staff was friendly and the room was very clean

Yes

Great

suprised i didnt see roachs

Too bad, it is very dirty both in common areas and the rooms, the staff is poor (only the receptionist in the morning is friendly) they do not give breakfast is a deception

Not at all

Nice

Wasn't what i was expecting.

Not a nice place...could be better, rugs on the aisles are dirty, bathrooms could be in better conditions.

All good convenient for airport

Overall, the place could use a thorough cleaning

Perform the required maintenance in order to keep the pool open.

It was a nice and quiet weekend

It was clean, parking was good

Love the kitchenette. Don't like the grab and go breakfast

Poor breakfast. Also, the cleaning personals remove me of the room before the checkout to clean the room. My wife and me was very upset by this action.

Friendly staff

Staff was no place to be found. We had to wait 3 hours for our room. I would not recommend this hotel. There were no amenities in the room except a bed and tv and a fridge. There was no coffee or anything. I felt like I was living in a empty room.

Nothing to cook with in the kitchen

Free parking

Free breakfast and wifi were good. Not being bothered was great, and the fridge, stove and microwave came in very handy.

Stayed here just for one night. Family of 4. 2 TV controllers and none worked. Had to call for some sheets for the skfa bed and had to pick them up myself at the front desk.

Quite

The room was spacious and clean. Great room and value. The staff were nice and helpful. The area around the property is super inconvenient. Getting to and from the airport shouldn't be that complicated and expensive with a simple Uber.

I had absolutely no problems staying here. The place was spacious enough, very clean, it also had a nice kitchen areas which made it even better. I will be definitely choosing here again.

We stayed for a long weekend with pets! Two little dogs. The staff is really friendly. Upon our arrival, the rooms were clean and neat. They provided us with all the kitchen aids and also extra blankets. Almost everybody was pleasant and nice to deal with.

Roaches in room linens not on bed pool out of service staff is rude rooms smelled like cigarettes

Overall,was pretty good

The rooms didn’t have any furniture they were reconstructing the hallway it smelled like old mold asked to upgrade me they wouldn’t but did for a white woman

Property needs a lot of TLC.

The kids on the floor above us were loud they ran until 2 am and then started again at 7. Other than that was clean and staff friendly

Muy bueno

The entire staff is friendly and attentive

My stay was amazing I actually decided to stay a little longer an expected I love this hotel I’ll be back soon

very ample in space and convenient. our room has refrigerator, nice decoration and comfortable

Nice location, good size rooms with everything we need, including a kitchen with utensils. Nice staff, recommended.

Was easy to get to

Terrible Experience

Clean

Spent seven days there and it was quite restful. The staff was amazing. Some other guests came in one morning and was very rude to me at the front lobby area and the workers stood up for me. No one never stands up for me in a foreign country. I was very impressed. Overall, the experience was great, blessings!!

The room was very spacious, but the hotel is a bit old. The batbroom was old. Als there was a kitchen withput utensils pots and pans. Also it would be pleasant if there was a sofa to sit on.

I used AI on Expedia to help locate proteins with pool and kitchen.

I choosed the hotel because it included breakfast and There was no breakfast ! only a muffin and coffe

It was ok

This place looked nothing like the photos. We were actually SCARED to be there bc the whole place was so sketchy & trashy. We didnt shower there & varely could sleep bc of the level of filth. Absolutely disappointed 😞

Terrible hotel

When we entered into the room , there was a smell and after asking multiple times staff hadn’t provided anything for that . Also , we booked that front pool room but pool area was closed. It was not worth to book if you preferring pool facility.

It did the job. We needed a place to stay for a few days before flying out. The room had a fridge and stove so that was great. The pool was closed so that was disappointing. Overall pretty average room. Not the best, but definitely not the worst.

It was great

Room was not very big. No sheets or services for the sofa bed

Aleays a pleasure

Close to the airport.

Very good place to stay

except: pool was not open. sliding door in bathroom was stuck and door had no handle to pull. wifi cuts off immediately upon checking out. breakfast could be better than grab and go. tv screen kept showing in blue mode, no other colour. no utensils in kitched, But it was an overall good stay.

Awesome

Power went out for an hour and I still haven’t received my deposit

Beds could have been better. But the employees weighted that out. 🙂

People from front desk were very nice and polite but the cleanness was not good. The hallway carpet smells bad.

Amazing clean! And amazing staff

No pude hacer uso de la piscina, cuando estaba buscando la reservación nunca lo dijeron, solo tienen un cartel que dice que la piscina está cerrada y otros clientes estaban pidiendo explicación.

Todo bien

Poor breakfast.

Good hotel

Nice apartment

Great experience!

Was sad to find out the pool was not open on our arrival (has not yet been filled). Karla was amazing at front desk! Rooms need some upgrades, especially the bathrooms. Water pressure was extremely low(all the time).

Booked a room with queen bed and sofa bed. They gave a room with queen bed only so 3 of us (2 adults and a teen) had to sleep on 1 queen bed. Oddly enough when checking in she asked me which floor I prefer. But when I went back 5 min later after seeing one bed, she said we are fully booked and dont have other room. Hallways reek of weed. Breakfast is non existent. Few muffins and fruits. Coffee was empty and they didnt bother to refill.

I would come back

Had a great stay here! Staff was very helpful and friendly!

Second Room: Roaches Third Room: Dust Mites & Biting flys

Good place

Checked out early and hotel said they would refund me . They never gave me my refund and kept redirecting me back to expedia

Good place, easily accessible and very close to the airport. The surrounding area is very nice with a Golf Course

When I entered inside the room, there was a big cockroach in the sink . I couldn’t sleep well thinking that I hope they don’t get into my luggage bring roaches into my house.

Great room!

Enjoyed a quick stayed

had to show my passport as ID and 100 dollars deport not said by expedia

I booked a room with sofa but they said it's up to availability upon check-in and gave me a room without sofa.

Clean and quiet

👍

First thing was the TV didn’t work second thing the air conditioner sounded like it needed a new belt. Third thing I stepped out in the hall, and there was a cop with his gun drawn on the next room over dogs barking all night long mold in the shower.

Good

They say they have a breakfast, but there wasn't even coffee. No muffins, yogurt, or anything. There was oatmeal, but don't even know if there was hot water for it. Expedia said there was a pool, but the is closer for the unforeseen future due to maintenance. I would never recommend this hotel to anyone.

Blankets smelled awful were yellow shower head no good no coffee in room we never got any muffins bananas as advertised

Front office staff was rude! They were yelling at customers and had attitude. I got a call at 10:30am telling me the keys needed to be in her hands by 11am for check out. Place smelled like urine and was dirty.

My family arrived at 3am due to airport delays and was told I couldn't check-in due to nightly system maintenance. Although I prepaid for the room, I was considered a "no-show"and told that I didn't pay. I had no cell data and wasn't allowed access to the hotel internet but luckily had a screenshot of my hotel confirmation showing that I did pre pay. I was told I could get a refund but my family was allowed to sleep in the two hotel lobby chairs while I sat on the floor until 5am before being given a room key. I was later called down to complete check-in around 5:30am where I had to request bedding for the sofa bed. I was given two sheets but pillow and comforter were not available. The room was $270 CAD, checkout was 11am and no later checkout available.

Ok

The hotel was very nice, clean, and well-maintained. The friendly staff were always ready to assist us, and our room was clean and comfortable.

It was a nice clean safe area

Very nice property. Room was spacious and clean. Little to no breakfast items (some muffins had mold on them).

This property need to be condemned.. bugs are everywhere rooms smell like smoke. Tub drain broken just a bad experience

The room and hotel was immaculate! The heater didn’t work. 2 attempts to change rooms. #1was told because we entered the bed they couldn’t change rooms. Result: given blankets. #2 front desk consulted someone behind the scene and was told “all the rooms are the same “.Result:given more blankets. Have you EVER heard ALL the heaters in the entire hotel didn’t work?! REALLY…pay your bill, maintain your building!

Terrible check in , front desk did not know to operate check in , took one hour, no coffee maker , bathing tub is blocked for showers only, no cups in the room , it’s probably the worst of hotels in terms of name brand hotel .breakfast is a pack of cereal, no drinking water for breakfast. Only hot water and coffee. Truly terrible and the worst ever .

Staff are realy nice, i wont be staying there again

Staff and management very helpful, allowing us an earlier check-in! Also very friendly! Large rooms!

The vending machine was out of order during my entire stay.

At least rooms were available on same floor. That’s the only positive. Weren’t gonna get refund if cancelled so had no choice but to stay. Had to purchase air sanitizer to somewhat get rid of/ mask the foul mold odor in the rooms. Didn’t trust tub to wash in it. Cracks everywhere. Lamps with mold spots. Breakfast… what breakfast??? Muffin? Coffee? Anndddd??? Seriously sad and mad at myself for not reading every review before booking.

The pool was not open and looked like it was growing green stuff out of the pool so that was a bad thing that you offered a pool that was not working

My stay was good. Room was in nice condition. Staff was friendly.

The customer service was good

Staff was not friendly and didn't understand the English language very well. False advertisement for a shuttle to the Port and airport. Not a safe area at night

Great staff!! Clean premises!

No pool. Tv was messed up. Didnt have enough soaps or any conditioner

It’s a place to stay

Their were no extra blankets, pillows or sheets for the sofa bed. The rooms were not equipped with basic kitchen equipment that would be expected in an extended stay property. There was absolutely ZERO anything in the kitchen. Every time you wanted to go out one of the back doors a screeching alarm went off.

There is a pool but no permits so it's closed. No kitchen items for a kitchenette. Smoke alarm battery needed replaced and beeped for 4 hours. Tub does not drain. Gross hotel.

Would not stay again. Mold in rooms and could not even buy a bottle of water anywhere

Me Cancelaron mi reservación

My stay was amazing the staff were so nice especially Jessica at the reception. The only thing that room was missing was a water boiler, but apart from that everything was perfect.

I need a refund

Karla at front desk was extremely friendly and helpful.

Shopping

Booked the room werks in advance. Got the itinerary. Showed up as scheduled. They told me I had no valid reservation...even though it was emailed to me. They told me they overbooked and my reservation had been cancelled. Odd I got NO notice in my email. I left checking for another room somewhere else. A few rooms show up available at Extended Stay at the SAME hotel for more than $106 more than I had booked it at?? Never again. Do you think they pulled that since it was a one-night stay and they wanted all weekend bookings at a 60% price hike? And NOW they are asking for a review of my stay?? Wow...garbage management.

They let me know on checkin my booking is cancelled

Bathroom door was missing, we informed front desk that we will checkout by 11:30 and they said Ok. We did checkout on time, even though one Lady manager pushed in and come to our room and behave improperly around 11:10.

At the moment of check out they treat you like a prisoner. They call you hours before the check out and then they knock at the door countless times. The hotel is great, but not management.